What I like best about Staffino is the direct insight into how customers experience our service. Their comments add valuable context to the scores, helping us understand what works well and where we need to improve. It also helps us recognise employees who make a positive difference and bring the customer’s voice into everyday decisions. Review collected by and hosted on G2.com.

I currently have no major concerns. I appreciate that the Staffino team is always open to discussing our needs and exploring future solutions tailored to each customer’s specific requirements. Review collected by and hosted on G2.com.

intuitive design, simplicity, and AI-driven feedback categorization Review collected by and hosted on G2.com.

AI categorization occasionally struggles with nuanced feedback or sarcasm. Review collected by and hosted on G2.com.

Speed of response, system administration, functionality, clarity of results. Excellent communication with the account manager. Review collected by and hosted on G2.com.

No current downsides. Complications arise with personnel changes, currently the situation is stable. Review collected by and hosted on G2.com.

Staffino is an interactive application, easy to use, each section can be found easily, the reports can be downloaded quickly and there is an option of excel or PDF. I also appreciate that when new sections or specific reports are needed, the Staffino team always offers support. What would I recommend, for user friendliness, that certain sections of the platform be in the form of an image/icon or that at the time of logging in there should be pop-ups with information: “the NPS score for period x is/have x positive feedbacks”. Also, there could be a user guide in the platform. Review collected by and hosted on G2.com.

A minus in the platform is the formatting of the reports in Excel, at least for Romania, they are downloaded with a lot of free spaces and this aspect complicates the reporting process. Review collected by and hosted on G2.com.

Customizable surveys

Useful tool for employee recognition and improvement

Even if the customer has not completed the questionnaire to the end and has not sent it, the draft version will be available in the system Review collected by and hosted on G2.com.

Sometimes there are bugs in the system and it can take quite a long time for Staffino team to fix it

Relatively long support responses

When exporting data to XLS / CSV it would be great to be able to customize what exactly to export because the complete data contains a lot of empty columns Review collected by and hosted on G2.com.

The team is very experienced and helpful with creating meaningful insights, that need to be measured. Review collected by and hosted on G2.com.

I have not come across anything that would distract me. Review collected by and hosted on G2.com.

Easy access to customer feedback

Configurability of the platform to our needs

The customer support is notable Review collected by and hosted on G2.com.

There is room for improvement regarding the ability to process data and make correlations in great detail, it is work in progress now with the new functionalities Review collected by and hosted on G2.com.

Seamless communication, operative problem solving, inventive solutions to new questions. Review collected by and hosted on G2.com.

Everything is fine. There is nothing not to like. Review collected by and hosted on G2.com.

Their team's professionalism, expertise, and dedication were truly outstanding. They listened to our needs, communicated effectively, and delivered high-quality results on time. Review collected by and hosted on G2.com.

There was no negative experience whatsoever. Review collected by and hosted on G2.com.

I love the fact that Staffino is a tool that offers amazing insights on our customers and that those insights are actionable immediately. Review collected by and hosted on G2.com.

To use the full scale of tools a costly integration is needed Review collected by and hosted on G2.com.