--- title: Lumoa Reviews meta_title: 'Lumoa Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 36 reviews by the users' company size, role or industry to find out how Lumoa works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 36 scale: '5' date_modified: '2026-06-15' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Lumoa Reviews **Vendor:** Netigate **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 36 ## About Lumoa Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times. ## Lumoa Reviews ### 1. Good tool for collecting customer feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Matias H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Lumoa?** Lumoa is great at collecting the data and their platform does allow for a thorough analysis of results. Their new GPT feature can summarize text inputs and give an overview of sentiment, this is a great feature that we use in our team. Their support is generally helpful, but we have had some contact with their support that is below the expected level. It seems very person-dependent. We use the tool every day to evaluate customer feedback. The integration of Lumoa: I'd rate it 7/10. We had some hickups, but all in all it did what we needed. **What do you dislike about Lumoa?** We've had trouble with their methods and communication relating to implementing changes without notifying us. This has been a problem because we extract the data from lumoa and connect it to internal data - and this process is sensitive to changes in columns of the extract. **What problems is Lumoa solving and how is that benefiting you?** Lumoa enables us to collect customer feedback and trustpilot reviews and gives us a sense of sentiment in the thousands of responses. ### 2. Great tool to monitor what your guests think about your establishment and services **Rating:** 5.0/5.0 stars **Reviewed by:** Chris J. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Lumoa?** It is a great tool to monitor what your guests think about your establishment and services AND act upon it. The various selections and filter options are being very helpful to drill down on the teething issues AND exceptional qualities you might have presently in your business and enable you to identify, detail and scrutinise, engineer, improve, build and monitor progress against those events/facilities/challenges/icons/USPs It s newly featured AI really summarises the areas quite well and gives a great and objectove overview of what people think about the business across the various channels in the www. In summary it is an easy to use tool, easy to implement and to integrate into the DNA of the business on all levels. Daily use in "operations" as well as in "customer support" to be in touch with guests asap after them posting their reviews online is highly recommended and made easy. **What do you dislike about Lumoa?** Lumoa can only help you to identify the challenges, but will not solve them for you. :) **What problems is Lumoa solving and how is that benefiting you?** It summarises the complex world of reviews and social media feedback in the www and puts it easy to use at our fingertips. ### 3. I recommend Lumoa to every organisation - their sentiment analysis is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Matthieu B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Lumoa?** The sentiment analysis has helped my organisaton tremendously. It's now very easy to understand with greater depth what customers mention regarding our business, what htey need and what they are satisfied with. In just a few clicks we go from data to insights and the root cause of our issues, which gives us the ability to plan for projects quickly and effectively. Highly recommended also for their features/price ratio, they are ridiculously cheap for what htey can do if you compare them with the Medallia and Qualtrics. **What do you dislike about Lumoa?** Not much to add, it delivers on our expectations **What problems is Lumoa solving and how is that benefiting you?** Working on the right projects, since here we can have an unbiased view of the customers perception. Then for each sentiment, we can see how important it is and how satisfied they are. A few cliks later we have the root causde of their problems and a list of projects to implement. ### 4. Helpful tool for analysing customer feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Lumoa?** Lumoa brings together customer feedback from multiple sources. I find it particularly useful for keeping an eye on CSAT and NPS scores, reading the feedback, and assigning some customer comments to myself or colleagues for follow-up. Lumoa analytics tools help you get a rough understanding of the feedback topics, and allow you to drill down. Having no additional cost per user is valuable as it makes it easier to share feedback within the organisation. Lumoa team is quite helpful and reacts fast, and the tool is improving. **What do you dislike about Lumoa?** Feedback analytics/categorisation is done based on a manually created model so how helpful and accurate it is depends entirely on how much time and effort you put into setting it up. Lumoa GPT functionalities are still work in progress, and AI insights not entirely accurate. The UI is somewhat dated and usability not the best although it is mostly quite functional. **What problems is Lumoa solving and how is that benefiting you?** It makes it easier to get a grasp of high volumes of feedback ### 5. Valuable insights from feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Lumoa?** We receive tens of thousands of feedbacks a year so it is crucial to have an automated solution to analyze them. With Lumoa we can find the issues that drive our customer satisfaction and what we are doing well and what we need to develop. The new ChatGPT summaries have also made it even more easier to find valuable insights and the having no limit on users makes insights easily available to everyone in our company. The Lumoa team is also always easy to reach and answer quickly to queries and help with possible issues. **What do you dislike about Lumoa?** At times there are some bugs in the system but those are usually very quickly fixed. **What problems is Lumoa solving and how is that benefiting you?** We use Lumoa very widely in our organization to analyze feedback from different sources.With Lumoa we have all feedback in one place with same metrics and tools used for analyzing it. We arefeeb also an international company present in multiple countries so we receive feedback in many languages, so to be able to get all feedback translated into English is very important to us. This makes it possible for our teams to evaluate feedback from all markets together or of course also market by market. ### 6. End-user friendly user interface combined with versatile capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Lumoa?** Lumoa has enables us to get a much better understanding how our customers think about our products throughout their customer journey. Lumoa is easy to use and the genAI extension has also been a great addition to the tool, making it even quicker to assess our large amount of customer feedbacks and identify hot topics. Lumoa was also quick and easy to implement, which is always a big plus! **What do you dislike about Lumoa?** So far both me and all people I have talked within our organization have been very happy to Lumoa, so not dislikes at least yet. **What problems is Lumoa solving and how is that benefiting you?** It helps me to identify hot topics what are customers are giving us feedback about, which we can then take into consideration when we develop our products and make business decisions. ### 7. Time Saving and insightful **Rating:** 4.5/5.0 stars **Reviewed by:** Tammy W. | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Lumoa?** Platform has a very intuitive interface making it incredibly easy to gather insight from Accuracy of sentiment analysis Community of users who share best practice Customer support are open to feedback and actaully welcome it to then making changes to better the dashboard Mulitple features that make analysis of root cause simpler **What do you dislike about Lumoa?** Sometimes I find the filters a bit tricky to work with The topics don't always reflect the overall comments **What problems is Lumoa solving and how is that benefiting you?** It is completing the text analysis and coding and creating a user interface thats clear and concise without bugs and having to update inhouse ### 8. Great for NPS Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Lumoa?** The ability of Lumoa to process through large quantities of qualitative information that would normally require hours of reading, and give that information in a nice concise summary is huge time saver. It's great being able to just send out a survey and have it come back in a nice organized format that is report ready. **What do you dislike about Lumoa?** The surveying features are a bit lacking in terms of functionality and types of surveys that can be sent out. **What problems is Lumoa solving and how is that benefiting you?** We've had unstructured text data from customers and users for years which has never been feasible for us to manually process through. Now Lumoa can go through this data for us providing the most important points at a cheaper rate and many times faster than manually processing this data. ### 9. Powerful tool for managing a very large amount of customer feedback with good usability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Lumoa?** Compared to previous experiences with another supplier and custom solutions for the same purpose, I feel that the language model quality is good and especially the interface is ahead of the competition I have experience with. Also, communication with Lumoa has been good in my experience. **What do you dislike about Lumoa?** Even with the UX being very good, some improvements would help in fluent utilization and the utilization by non-frequent users. However, these relate in part to having a very varied source of feedback from different services and channels which leads to a large amount of background information/filters. **What problems is Lumoa solving and how is that benefiting you?** Lumoa helps in managing a large amount of feedback accross channels by providing a quite handy user interface for analyzing and exploring feedback. ### 10. Great platform, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Pearson A. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Lumoa?** The platform is very user-friendly and provides a lot of insight. The team always checks in from time to time if we have concerns. We have great support with implementation and integration, all of our key people use Lumoa on a very frequent basis. **What do you dislike about Lumoa?** None that I can think of at the moment, it's all great so far. **What problems is Lumoa solving and how is that benefiting you?** How our customers perceive the service, the experience, and the company ### 11. Best new tool 2023 **Rating:** 5.0/5.0 stars **Reviewed by:** Janne L. | Yrittäjä, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Lumoa?** Lumoa has been one of the best surprises for me this year. Handy tool that keeps on improving. I cant wait to see what happens in 2024 **What do you dislike about Lumoa?** Nothing at the moment. If you have to pick one thing, its the fact that I havent used all the available features yet **What problems is Lumoa solving and how is that benefiting you?** It makes classification very easy. You get understandable reports in seconds. ### 12. Great for customer feedback and organization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Lumoa?** Lumoa is user friendly and easy to navigate. There is a lot of great analytics associated with the software that make sorting through consumer feedback helpful. The AI feature is helpful. **What do you dislike about Lumoa?** Sometimes the AI doesn't sort things as well as I would like, but that likely has to do with backend sorting and not Lumoa itself. **What problems is Lumoa solving and how is that benefiting you?** Lumoa is very beneficial for taking large amounts of consumer feedback and consolidating it into key insights. It is a time saver and really good about pointing out what I need to know as a product developer to fix consumer pain points. ### 13. An easy to use product that helps you get your tasks done efficiently. **Rating:** 4.5/5.0 stars **Reviewed by:** Haris J. | Quality Assurance Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Lumoa?** The dashboards are very helpful to get the project insight and filters make my life easy in order to track and complete my pending investigations based on customer feedback. **What do you dislike about Lumoa?** There are no downsides that affect my work in general but sometime the filters reset automatically causing a little annoyance. **What problems is Lumoa solving and how is that benefiting you?** Lumoa helps e keeping track of my customer feedback based investigations. ### 14. Excellent Customer Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus G. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Lumoa?** Lumoa has been a great tool that we use daily to understand customer sentiment; this in turn allows us to strategise our operation to deliver on what matters most to our customer base. **What do you dislike about Lumoa?** AI implementation and use is still a work in progress **What problems is Lumoa solving and how is that benefiting you?** It's helping us understand the customer journey better based on the sentiment we're seeing ### 15. Easy to use, great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Jesper h. | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Lumoa?** THe product is easy to use, simplicity with complexity. The support of setting up the tool was great! **What do you dislike about Lumoa?** A few bugs here and there but quicly resolved by the development team. **What problems is Lumoa solving and how is that benefiting you?** Giving an overview of the incoming feedback linking it NPS ### 16. A great tool for reporting! **Rating:** 5.0/5.0 stars **Reviewed by:** Robbie L. | Customer Service Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Lumoa?** I like the user friendly platform and the easy to find data! **What do you dislike about Lumoa?** Nothing - My utilisation of Lumoa has always been without issues. **What problems is Lumoa solving and how is that benefiting you?** Lumoa helps me see how our business is performing in the eyes of our customers and therefore allows me the opportunity to feed back to agents effectively. ### 17. Nice tool for data mining **Rating:** 4.5/5.0 stars **Reviewed by:** Sari A. | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Lumoa?** Lumoa gives a good insight to feedback data. Based on the understanding so far, we will be able to provide our organisation a great value-add for further analysis. **What do you dislike about Lumoa?** I would appreciate the built-in instructions in my local language. **What problems is Lumoa solving and how is that benefiting you?** Lumoa gives a valuable perspective on our feedback data. ### 18. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Lumoa?** How easy and self explanatory it is to access. Use of it almost every day and it is always easy and self explanatory to use. Able to get support if it is needed but most of the time it is not needed. **What do you dislike about Lumoa?** Not any downsides that I have noticed so far **What problems is Lumoa solving and how is that benefiting you?** It is making it easier for us to see our customers feedback and improve any sort of issues they have ### 19. Lumoa Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Lumoa?** Lumoa has been extremely beneficial with us putting our customers experience at the forefront The Lumoa team has been fantastic at tailoring our needs to get the most out of the tool **What do you dislike about Lumoa?** It doesn't integrate with all of the tools we use internally, however this is to be expected with different companies integration **What problems is Lumoa solving and how is that benefiting you?** Lumoa is benefitting our company by getting to know our customers frustrations so we can take steps to give them the best experience ### 20. Simple and easy-to-use tool for customer feedback analyses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Lumoa?** Lumoa is easy-to-use and implement. It gives good overview, analyses and insights to complicated and often scattered data. **What do you dislike about Lumoa?** Not much not to like. Somehow make even more easy and insightful. **What problems is Lumoa solving and how is that benefiting you?** Lumoa takes in large volume of customer feedback from various sources, pulls it together and does automatic breakdown, reporting and analyses of the feedback. Without this analyses as a business developer I would be lost in details and loose sight of the major issues and their priorities. Being able to find out what are the biggest painpoints I'm able to prioritize our development work to issues which matter the most. ### 21. Good idea but some functionalities still have hickups **Rating:** 3.5/5.0 stars **Reviewed by:** Laura V. | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Lumoa?** It's visual and gives good information on the customer feedback. **What do you dislike about Lumoa?** Not all filters remain as I selected if i switch between different time ranges or change other specs. **What problems is Lumoa solving and how is that benefiting you?** Analyzes massive amounts of feedback at once. ### 22. Lumoa before was the best, after GPT it is just spectacular. **Rating:** 5.0/5.0 stars **Reviewed by:** Nina S. | Customer Data & Insight Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Lumoa?** The GPT-summarys and the customer service. **What do you dislike about Lumoa?** You have quite often refresh-based problems. **What problems is Lumoa solving and how is that benefiting you?** What are the most important benefits for our resorts, and what should we do to improve. ### 23. Simple, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** amber c. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Lumoa?** Easy to navigate, simple filtering of data **What do you dislike about Lumoa?** A lot of prep for data to go in to system **What problems is Lumoa solving and how is that benefiting you?** Identifying themes in vertabim commentary ### 24. Makes bulk data insightful, but training of AI is a hastle **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Lumoa?** Lumoa is a good tool to make lots of qualitative data insightful due to the AI-assisted analyses. Also great to analyse NPS scores in different ways due to the enormous possibilities of filtering and dashboarding. The support is fantastic - there is always someone available to help us and to fix potential issues. **What do you dislike about Lumoa?** The AI needs quite some work to get the categorisation on point. That makes the implementation of Lumoa a hastle, but once it is done, it is great. **What problems is Lumoa solving and how is that benefiting you?** Especially the text analysis for open VOC-responses and dashboarding tool for quantitative NPS-questions. ### 25. Useful tool for tracking customer feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Lumoa?** It offers interesting analytics and ease of tracking customer feedback **What do you dislike about Lumoa?** UI seems clumsy at times, could be streamlined in my opinion **What problems is Lumoa solving and how is that benefiting you?** It helps us to keep track of what customers see as development points on our side, through this insight we can improve our own ways of working ### 26. Great tool to follow NPS **Rating:** 4.5/5.0 stars **Reviewed by:** Yann S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Lumoa?** I like that i get notified for customer feed-backs that are below a certain grade. The AI generated weekly summary is also very helpful. **What do you dislike about Lumoa?** Sometimes drilling down in the different topics to understand where the problems are is not so straight-forward **What problems is Lumoa solving and how is that benefiting you?** Follow NPS, identify product improvements ### 27. Good tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Max C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Lumoa?** Helps in my daily work and I like the design. **What do you dislike about Lumoa?** Needs to improve the way you select the actions during the day and should be easy to change a repeating schedule. **What problems is Lumoa solving and how is that benefiting you?** organizing my team on their tasks. ### 28. Lumoa - a comprehensive review **Rating:** 4.5/5.0 stars **Reviewed by:** Rakshita C. | Student Mentor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Lumoa?** One of the things I like best about Lumoa is their ability to provide real-time insights into customer sentiment. The AI algorithms they use to analyze customer feedback are very accurate and can pick out specific topics and feelings that customers talk about. This makes it easy for businesses to figure out which parts of their operations customers like and which ones need work. The platform is also easy to use and navigate, which makes it simple for businesses to get the information they need to make smart decisions. The company's customer service team is also very helpful and quick to respond, which is always a plus. **What do you dislike about Lumoa?** One thing I don't like about Lumoa is that compared to some of their competitors, their platform is quite expensive. Some small or medium-sized businesses may have trouble making the cost worth it. Also, their platform might not be as flexible as some of the other options out there. However, it's important to note that their service is effective and valuable, but it comes at a price. **What problems is Lumoa solving and how is that benefiting you?** Lumoa is making it easy and accurate to understand how customers feel and what they want to say. Lumoa helps businesses learn how customers feel about their products, services, and experience as a whole by using AI and NLP to analyse customer feedback data. This is very helpful for me because it lets me figure out where my business needs improvement and make the necessary changes. The platform also lets me track customer feedback from different channels in real time, which helps me respond quickly to problems and concerns. With the information I get from Lumoa, I can improve how my business works and how happy my customers are, which leads to more sales and growth. ### 29. Great platform for sruveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Lumoa?** Lumoa is easy to use when we send surveys to our customers **What do you dislike about Lumoa?** Can sometimes be difficult to find the required feedback **What problems is Lumoa solving and how is that benefiting you?** We use Lumoa for surveys and it makes finding and acting upon customer feedback easier ### 30. Large scale analytics made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Lumoa?** Simple to build dashboards and share within my organisation **What do you dislike about Lumoa?** Not being able to customise the layout of dashboards (for example number of cards per line) **What problems is Lumoa solving and how is that benefiting you?** Monitoring and tracking NPS & CSAT scores, and identifying quickly any issues which may be impacting scores. ### 31. Actionable insights from complex datasets **Rating:** 4.5/5.0 stars **Reviewed by:** Rishi T. | Power Bi Developer , Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Lumoa?** Segment analytics is really good. We can find positive, negative and neutral respond within a click. **What do you dislike about Lumoa?** Accuracy is quite poor, it is less than 90%. **What problems is Lumoa solving and how is that benefiting you?** Critical feedback analytics, understandable translation into English from other language. ### 32. Useful tool for analyzing open, written feedback. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Lumoa?** Lumoa helps in analyzing open, written feedback which would normally be quite time consuming to review. **What do you dislike about Lumoa?** Lumoa has some restrictions in the scope of data that can be imported at once. **What problems is Lumoa solving and how is that benefiting you?** Lumoa helps analyze written feedback by finding repeating keywords and by creating summaries of a wide array of feedback. ### 33. Easy tool to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Lumoa?** Lumoa's categories are easy to use and working very well in some contexts. I am really surprised how well GPT insights are working so far! **What do you dislike about Lumoa?** Sharing and collaborating dashboards and cards could be easier. **What problems is Lumoa solving and how is that benefiting you?** Getting the insights in one view ### 34. Good customer feedback tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Lumoa?** Collecting and analyzing the feedback in an easy and fast way. **What do you dislike about Lumoa?** That you can't send out surveys trhrough their platform. **What problems is Lumoa solving and how is that benefiting you?** Analyzing feedback in a good and easy way. ### 35. The Swiss next generation customer platform **Rating:** 5.0/5.0 stars **Reviewed by:** Miloni W. | Recruitment Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about Lumoa?** It loads the feedback in real time and updates us with key performance metrics based on true customer feedback that accelerates growth. Lu has helped delete the lengthy process and steps that flows weeks later. We could easily upgrade based on the online ratings. It gave us an opportunity to automate tasks and the way we work. **What do you dislike about Lumoa?** I have no negative feedback about the software itself. One thing I would like to see is they can do better in creating or installing instructions especially for new users. **What problems is Lumoa solving and how is that benefiting you?** I like how different analytical elements you can add. The app is super helpful, and the ability to soft delete is essential. To install new updates, is simple and never faces any failure. Customer feedback is vital so that we can take the required action eliminating the guesswork. ### 36. Excellent solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Lumoa?** There is analytics available for voice and text and it makes decision making and reporting better **What do you dislike about Lumoa?** No downsides. Great application and support **What problems is Lumoa solving and how is that benefiting you?** Helps customer success team as it provides good analysis of issues faced by customer from voice calls, texts and surveys. Makes it easy to spot issues and resolve them. - [View Lumoa pricing details and edition comparison](https://www.g2.com/products/lumoa/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+18%3A44%3A02+-0500&secure%5Bsession_id%5D=daa23452-bb3c-4cb1-bce1-d7508906a9af&secure%5Btoken%5D=1ae4ea895c52aa70fa6c3e124dccfafccd53e6648fba1c6c5e9a32574de2d76e&format=llm_user) ## Lumoa Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Generative AI** - AI Text Generation - AI Text Summarization **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Lumoa Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) - 4.6/5.0 (494 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)