--- title: Staffino Reviews meta_title: 'Staffino Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 40 reviews by the users' company size, role or industry to find out how Staffino works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 40 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Staffino Reviews **Vendor:** Staffino **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 40 ## About Staffino Staffino is a leading provider of customer experience (CX) and employee experience (EX) management solutions that enable businesses to deliver an exceptional customer experience, improve employee engagement, and drive business growth. Our advanced yet user-friendly online platform is trusted by over 50 companies across more than 30 countries, helping them understand their customer journey better than ever before. At Staffino, we are dedicated to providing our clients with a comprehensive suite of tools and features that are specifically designed to help them manage and optimise their CX and EX initiatives. Our XM platform enables businesses to collect, analyse, and act on customer feedback in real-time, providing them with valuable insights into their customers' needs and preferences. This helps businesses to identify areas where they need to improve and take proactive steps to enhance their customer experience. Our XM platform also provides businesses with powerful analytics and reporting capabilities, which enable them to track and measure the success of their CX and EX initiatives. This helps businesses to identify trends, patterns, and opportunities for improvement, enabling them to make data-driven decisions that deliver real business results. In addition to these core benefits, Staffino is committed to providing our clients with the latest CX and EX knowledge and technologies, ensuring that they are always at the forefront of industry trends and best practices. We work closely with our clients to develop customised solutions that meet their unique business needs, helping them to achieve the best possible returns from their CX and EX initiatives. ## Staffino Pros & Cons **What users like:** - Users value the **response efficiency** of Staffino, appreciating fast communication and clarity in results. (1 reviews) ## Staffino Reviews ### 1. In cooperation with Staffino, we try to keep our services at the same and better level. **Rating:** 5.0/5.0 stars **Reviewed by:** Linda P. | Head of marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Staffino?** Speed of response, system administration, functionality, clarity of results. Excellent communication with the account manager. **What do you dislike about Staffino?** No current downsides. Complications arise with personnel changes, currently the situation is stable. **What problems is Staffino solving and how is that benefiting you?** Evaluating the quality of our services from both B2B and B2C perspectives. ### 2. Staffino is a platform that I would recommend,because it is easy to use, provides clear information. **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Staffino?** Staffino is an interactive application, easy to use, each section can be found easily, the reports can be downloaded quickly and there is an option of excel or PDF. I also appreciate that when new sections or specific specific reports are needed, the staffino team always offers support.What would I recommend, for user friendliness, that certain sections of the platform be in the form of an image/icon or that at the time of logging in there should be pop-ups with information: “the NPS score for period x is/have x positive feedbacks”.Also, there could be a user guide in the platform. **What do you dislike about Staffino?** A minus in the platform is the formatting of the reports in excel, at least for Romania, they are downloaded with a lot of free spaces and this aspect complicates the reporting process. **What problems is Staffino solving and how is that benefiting you?** At this moment, Staffino helps to: improve the relationship between the company and the patient, but also the performance of the pharmacy staff. Also, the collection of this feedback brings to attention other specific situations in pharmacies for which we are trying to find solutions and this is reflected in the increase in the NPS score from the beginning of the project until now. ### 3. Great solution for managing and enhancing CX, though customer support could be improved. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Staffino?** Customizable surveys Useful tool for employee recognition and improvement Even if the customer has not completed the questionnaire to the end and has not sent it, the draft version will be available in the system **What do you dislike about Staffino?** Sometimes there are bugs in the system and it can take quite a long time for Staffino team to fix it Relatively long support responses When exporting data to XLS / CSV it would be great to be able to customize what exactly to export because the complete data contains a lot of empty columns **What problems is Staffino solving and how is that benefiting you?** Customer Feedback Management Improving Service Quality Employee Performance Evaluation ### 4. Very good and very smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Martin . | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Staffino?** The team is very experienced and helpful with creating meaningfull insights, that need to be measured. **What do you dislike about Staffino?** I have not come across anything that would distract me. **What problems is Staffino solving and how is that benefiting you?** We use it for yearly customera satisfaction survey on our sales staff. The survey is for b2b purposes. ### 5. Viable platform for customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alice O. | Pharmacy Resident, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Staffino?** Easy access to customer feedback Configurability of the platform to our needs The customer support is notable **What do you dislike about Staffino?** There is room for improvement regarding the ability to process data and make correlations in great detail, it is work in progress now with the new functionalities **What problems is Staffino solving and how is that benefiting you?** To better understand the patient's need and perception, to receive quick feedback and from here to align our strategy ### 6. Professional and accommodating approach. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Staffino?** Seamless communication, operative problem solving, inventive solutions to new questions. **What do you dislike about Staffino?** Everything is fine. There is nothing not to like. **What problems is Staffino solving and how is that benefiting you?** Customer satisfaction survey ### 7. orking with Staffino has been a positive experience with good result. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin M. | Head of Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Staffino?** Their team's professionalism, expertise, and dedication were truly outstanding. They listened to our needs, communicated effectively, and delivered high-quality results on time. **What do you dislike about Staffino?** There was no negative experience whatsoever. **What problems is Staffino solving and how is that benefiting you?** We have got immediately information about customer experience by instalation and service on field. ### 8. Amazing tool that is actionable in an instant **Rating:** 5.0/5.0 stars **Reviewed by:** Radu Andrei B. | Silent Partner and Board Member , Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Staffino?** I love the fact that Staffino is a tool that offers amazing insights on our customers and that those insights are actionable immediately. **What do you dislike about Staffino?** To use the full scale of tools a costly integration is needed **What problems is Staffino solving and how is that benefiting you?** We collect real feedback from the customers that we act uppon to better ounderstand our business. Also the bad feedback doesnt reach google reviews or other public chanels ### 9. Quick, reliable, and targeted corporate application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Staffino?** short reaction time, easy to use **What do you dislike about Staffino?** so far I haven't noticed any negatives of the application **What problems is Staffino solving and how is that benefiting you?** feedback from our customers, suggestions, satisfaction/dissatisfaction with services, products, etc. ### 10. Clear, stable, easy to customize **Rating:** 5.0/5.0 stars **Reviewed by:** Antonin F. | Head of Customer Service ve společnosti Volkswagen Financial Services CZ, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Staffino?** simplicity and clarity, reliance on functionality. If I need some ad-hoc system modification, we quickly agree and it is then quickly implemented. **What do you dislike about Staffino?** inability to create your own reports (exports) **What problems is Staffino solving and how is that benefiting you?** after receiving a larger number of lower ratings from customers, we have identified processes and areas that need to be improved. ### 11. Collecting client reviews and using their positive power to motivate the sales network. **Rating:** 5.0/5.0 stars **Reviewed by:** Marián P. | Head of Customer Relationship Management and Business Development projects, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Staffino?** Constant effort to find solutions and great client support. Staffino doesn't forget that if we achieve our goals, they will also be successful and achieve theirs. **What do you dislike about Staffino?** In our story, there were small lapses that are common but their efforts quickly corrected them. **What problems is Staffino solving and how is that benefiting you?** Positive feedback increases the presence and self-value of the work of the business network and thus the whole company. Secondary benefits are better incorporation of newcomers and overall PR of the company. ### 12. Great customer centric solution **Rating:** 5.0/5.0 stars **Reviewed by:** Petra M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Staffino?** Customer centric solution which works very well with principles of employee motivation. **What do you dislike about Staffino?** Nothing that I am aware of at this stage **What problems is Staffino solving and how is that benefiting you?** Real time feedback of our customers, which - if managed well internally - can contribute to our continuous improvement and positive CX. At the same time, we can work more effectively with employee recognition and feedback. ### 13. Supply Chain Director, extensive experience in working with complex delivery networks. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrej O. | Supply Chain Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Staffino?** Excellent expertise, seamless cooperation from first moment till implementation. Stafino is easy to work with, fast and flexibille. I like well designed ecosystem. It brings excellent and easy to use data on customer experience and preferences. Using Staffino I can target with perfect precision areas of improvement and of efficiency. Staffino ecosystem, unlike any I have seen, brings in great focus on employee experience and motivation. Retaining right people is the core of company success and this is exactly what I was looking for. **What do you dislike about Staffino?** The fact that I did not discover them earlier. **What problems is Staffino solving and how is that benefiting you?** Staffino is easy to implement. We were able to implement it within weeks. Staffino brings excellent and easy to use data on customer experience and preferences. Using Staffino I can target with perfect precision areas of improvement and of efficiency. Staffino brings in great focus on employee experience and motivation. Retaining right people is the core of company success and this is exactly what I was looking for. ### 14. Work with Staffino is intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Kamil S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Staffino?** Work with Staffino is intuitive and nice **What do you dislike about Staffino?** Sometimes we have a problem with user, but support team are always helpfull **What problems is Staffino solving and how is that benefiting you?** Staffino tells us how our patients see us ### 15. Excelent experience. Efective and user friendly way for collecting feedback from the client. **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Místopředseda představenstva GEPARD FINANCE a.s., Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Staffino?** I appreciate very good communication with Staffino key account. In case of need I always got immediate support. **What do you dislike about Staffino?** For my use case there is simply nothing to complain about. I need an easy way to collect clients' feedback and for this purpose I get all I need. **What problems is Staffino solving and how is that benefiting you?** I need feedback from our clients regarding the quality of our service. I just upload the data and the rest of the process is arranged by Staffino. ### 16. Great tool for Customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Staffino?** visual, reminder, easy to get feedback, client service **What do you dislike about Staffino?** little bit hard to navigate, sometimes problem to send emails to clients through automatic system **What problems is Staffino solving and how is that benefiting you?** feedback from clients ### 17. Staffino as provider for best solution for NPS . **Rating:** 5.0/5.0 stars **Reviewed by:** Jan Z. | CEO Dr.Max Slovakia, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Staffino?** Knowledge of market and advice with introduction Great team of people flexibility and speed of rollout Stability of the system **What do you dislike about Staffino?** solution for customers with loyality card holders is great, where I see opportunity for development is how to get feedback from not know customers **What problems is Staffino solving and how is that benefiting you?** The main topic where Staffing has helped us to solve is building of customer satisfaction measurement within the company and supporting us with acceptance from the team ### 18. a great tool for improving customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about Staffino?** support, customer experience, expansion options **What do you dislike about Staffino?** there is no disadvantage. :) everything is ok **What problems is Staffino solving and how is that benefiting you?** measuring the customer experience of our customers ### 19. Professional, Flexible, Helpfull **Rating:** 5.0/5.0 stars **Reviewed by:** jan . | Aftersales director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Staffino?** They guide you through whole Staffino process, they are flexible at additional requirements, and very helpfull if you need an advice. **What do you dislike about Staffino?** Nothing, they are really working in a professional way **What problems is Staffino solving and how is that benefiting you?** Staffino is working with us on a customer experience project. They built complete CX system for us starting with customer satisfaction survey and ending with usefull KPI overwiev and explanation how to understand the data form CX survey in monthly business reviews. We are benefiting especially with having information in real time about customer satisfaction/unsatisfaction - so we can immediately solve it. ### 20. Affordable, useful, and easy-to-use tool with real impact. **Rating:** 4.5/5.0 stars **Reviewed by:** Lukas P. | Project Manager CX, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Staffino?** A customer-centric approach and quick response to change requests. **What do you dislike about Staffino?** Rare miscommunication between our business assignment and real technical implementation. **What problems is Staffino solving and how is that benefiting you?** Staffino obtains an NPS score and verbatims from ours customers. Based on this feedback we are able to improve our processes and make customers happier. ### 21. Great Platform to Connect Directly to Our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander M. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Staffino?** Staffino provides a direct collection of customer data and feedback for omni-channel transactions: call center, retail stores and online purchases. This helps to review customer-centricity and focus on bottom-line improvement with highly motivated personnel. **What do you dislike about Staffino?** Not to my knowledge there is anything specific that I dislike **What problems is Staffino solving and how is that benefiting you?** - NPS, CSAT, customer experience KPIs - Employee recognition and retention - Bottom line improvements ### 22. Staffino provides professional services regarding CX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2022 **What do you like best about Staffino?** Advice, promptness, professionalism, well-trained staff **What do you dislike about Staffino?** There are no notable negative experiences **What problems is Staffino solving and how is that benefiting you?** Staffino helps us discover what exactly we need to improve in our company ### 23. Zákaznická zkušenost **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Staffino?** direct and quick interaction with the customer in clearly visible NPS and CSAT **What do you dislike about Staffino?** sometimes it's more complicated to click through to what one needs **What problems is Staffino solving and how is that benefiting you?** Immediately solve the problem that arises, try to propose a possible improvement suggestion, and always resolve the issue to our satisfaction. ### 24. We are cooperating with Staffino for years, and everything was always managed to our satisfaction. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Staffino?** Communication, support, options, willing to discuss and improve **What do you dislike about Staffino?** some things are not too user friendly in backend for the tenant admins. **What problems is Staffino solving and how is that benefiting you?** We always try to do some inovations and changes which will be more client oriented, and Staffino always support us. ### 25. Fantastic offer which allows you to get honest feedback from customers **Rating:** 4.5/5.0 stars **Reviewed by:** Emma F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2020 **What do you like best about Staffino?** It is user friendly and easy to navigate on the platform. It allows me the ability to engage directly with my customers and to fix any issues experienced in real time. it also provides great feedback to our staff which is a great motivator. It brings to life the voice of the customer and allows our entire business to understand the customer in more detail and put them at the core of all our business decisions. **What do you dislike about Staffino?** There is nothing that i dislike, its a great platform **Recommendations to others considering Staffino:** It's a great tool to allow you to collect honest feedback from your customers and to bring to life the voice of the consumer. It allow you the ability to resolve any issues your customers may face and to quickly amend processes that weren't working based on the feedback. **What problems is Staffino solving and how is that benefiting you?** A great benefit of Staffino is being able to use the system to analyse data and pick up weaker performing channels and to rectify immediately ### 26. Great tool how to manage customers feedback and way how to improve CX . **Rating:** 4.0/5.0 stars **Reviewed by:** Dan T. | Head of Customer Centre, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Staffino?** The most helpful about Staffino is that there is no need of any integration to the core system, friendly UX, easy way how to manage the work with feedback and great dashboards for managers. **What do you dislike about Staffino?** The UX could be still more helpfull than it is. I´d like to manage more settings of the applications itself without the need of the assistance from Staffino. **Recommendations to others considering Staffino:** If you are looking for modern way how to manage a feedback from your customers - Staffino is definitely the possible option. You can provide to your customers easy way how to leave a feedback and you will have a tool where you can manage not just the feedback itself but also start intern discussion with employees or other staff. **What problems is Staffino solving and how is that benefiting you?** Staffino allows us improve our operations on daily basis. We could find out possible problems in our processes more quickly and be more open to the outside world because customers can see the real emploeyee who are responsible for the enquiry handling. ### 27. very easy, clear and user-friendly app **Rating:** 5.0/5.0 stars **Reviewed by:** Renata K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Staffino?** detail statistics, dividing feedbacks into categories, easy way to answer, effective communication with Staffino Team **What do you dislike about Staffino?** There is nothing to mention. Everything is very promptly solved by Staffino Team **Recommendations to others considering Staffino:** very helpful tool to find out customers experience, very easy to use, very friendly and helpful Staffino Team, detail statistics **What problems is Staffino solving and how is that benefiting you?** We have not any problems yet. At the beginning of our cooperation we set up all setting, and from time to time we change and improve a new tasks. Staffino regularly modernizes its application and brings new tools. The Slovak customers perceive staffino more and more, use companies staffino rating and customers feedbacks. Our company expands our cooperation with Staffino with our other subsidiary. ### 28. We used Staffino to gather feedback all 1200 attendees of the FutureNow Conference. **Rating:** 5.0/5.0 stars **Reviewed by:** Valentina K. | Chairman Of The Board, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2020 **What do you like best about Staffino?** Support team flexibility, customizable feedback flow and great user interface were things we liked most about using Staffino. They all ensured great feedback conversion rates. **What do you dislike about Staffino?** There was nothing in particular that we disliked about using Staffino. **Recommendations to others considering Staffino:** The great thing about Staffino in my opinion is that they have experiences in a wide range of industries. Thus even though the solution we used at FutureNow was specific for us, if you are unsure about the applications available I am certain the Staffino team will be able to immediately provide best feedback collection practices for your particular industry. It is also important to understand what you expect to gain from feedback collection yourself and communicate those expectations to the Staffino team so that they can set up the product accordingly. **What problems is Staffino solving and how is that benefiting you?** We used Staffino to gather post event feedback at our flagship event, the FutureNow Conference. Being the biggest tech & startup conference in Slovakia, it was important for us to reach out to our attendees and understand their experience in a way that could help us improve in the future. Gathering feedback through Staffino allowed us to do just that through a mixture of precise metrics and open verbatim. ### 29. Expensive solution, low added value. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Staffino?** Interesting graphic email solution for customers. Easy way to import data. I would like to describe more positives, but unfortunately negative experiences prevail. **What do you dislike about Staffino?** Long support responses. The price for the service is many times higher than the competition. Very unpleasant communication with the Staffino management after the end of the "trial". From my point of view, a very anti-customer approach. Instead of proposing a solution to the problem, Staffino used a force solution. I have never encountered such an approach. It took a very long time for Staffino to translate all the texts from Slovak into Czech. Many grammatical errors. They assured us several times that everything was OK, then we only collected feedback from our customers on how we don't know standard Czech ... We have a saying in the Czech Republic - "Little music for a lot of money". It's pretty good for Staffino. **Recommendations to others considering Staffino:** Consider the pros and cons carefully. On the one hand a pleasant graphic solution, on the other hand not very good service and high price **What problems is Staffino solving and how is that benefiting you?** Thanks to the Staffino solution, we have a better overview of the work of our employees and partners. We included this evaluation in the overall evaluation of the team. Because we have a similar assessment of competing services, we can compare. ### 30. Superb platform for instant feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Roman D. | Sales Channels Transformation Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Staffino?** Added value of the Staffino is, that it's available immediately after the contact with your branch. No invitation, no rules. Just feedback **What do you dislike about Staffino?** It's not Staffino, it's people who are using it. Agents somtimes givethemself a great feedback to achieve better score/evaluation - this is a price to pay, when you trying to be transparent. **Recommendations to others considering Staffino:** If you looking for flexible tool which will help you to collect feedback from your (non)customer, without any invitations from CRM, here it is. You can use it at kiosks, tablets, mobile, desktop - anywhere. **What problems is Staffino solving and how is that benefiting you?** There were no problems, only CR's we have asked for - to have tailor-made solution ### 31. Fast and efficient way to get a feedback from the customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Staffino?** - Fast targeted form of getting feedback from the customers - Way to define different questionnaires for different target groups - Easy to use for both customer and user - The customer can leave feedback whenever he likes **What do you dislike about Staffino?** - Big changes need to be solved with admin **Recommendations to others considering Staffino:** Regularly provide independent recommendations and international trends for CX **What problems is Staffino solving and how is that benefiting you?** Thanks to Stafino, we gain a customer satisfaction view (CSAT) effort (CES). Thanks to valuable output, better know our customers. We can identify the strengths and weaknesses of our processes and improve customer service. ### 32. Experienced professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Staffino?** Experienced professionals and informal relationships. **What do you dislike about Staffino?** Since the size of our company and complexity of our processes it takes time to implement the changes **What problems is Staffino solving and how is that benefiting you?** We are primarilly collecting data on customer experience. I appreciate the interface for team supervisors, who use customer feedback for motivating 1st line assistants or improving their skills. ### 33. Excellent, simple and efficient tool to get feedback from clients **Rating:** 5.0/5.0 stars **Reviewed by:** Branislav H. | Director Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2020 **What do you like best about Staffino?** Multi platform and real time solution , good support team **What do you dislike about Staffino?** I don´t see any disadvantages connected to staffino **What problems is Staffino solving and how is that benefiting you?** 1. lack of feedback 2 improvement of attitude of employees 3 having feedback is one of the key elements to improve our services ### 34. Modern technology, unique solutions, **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2020 **What do you like best about Staffino?** Best solutions for new mastery shopping on more than 300 pharmacies in Slovakia. - Best compensation for classic mystery shopping - Transparency - Real and sufficient sample of customers - Detailed dashboards **What do you dislike about Staffino?** I have nothing , only older users can have problems with ussing dashboards and work with them. **Recommendations to others considering Staffino:** none **What problems is Staffino solving and how is that benefiting you?** Problems, we had before Staffino - unfair feedbacks on pharmacies from mystery shoppers - pharmacy dissatisfaction - feedbacks we couldn´t use for effective bussines and operations planning Solved - at least 1 relevant fedback from customer / per 1 pharmacy - monthly and yearly datas for busiines and operations planning and evaluating - effective tool for traffic managementi ### 35. We are absolutely satisfied with Staffino. **Rating:** 5.0/5.0 stars **Reviewed by:** Jana D. | Customer Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Staffino?** Staffino gives chance to our customer send us feedback comfortable instead of mailing or calling. **What do you dislike about Staffino?** We do not have any suggestions at this time. **What problems is Staffino solving and how is that benefiting you?** Is it a possibility to thanks to our driver and our staff which is real motivation for our employees. ### 36. Helpful and committed **Rating:** 4.5/5.0 stars **Reviewed by:** Jens N. | Retail Process Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Staffino?** The eager to cooperate and the dedication to deliver a good product. **What do you dislike about Staffino?** The product isn’t as flexible a we would like. **What problems is Staffino solving and how is that benefiting you?** We daily get feedback form our customers, so we can give our customers even better customer service. ### 37. Excellent experience with enthusiastic people. **Rating:** 5.0/5.0 stars **Reviewed by:** Roman O. | Retail Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2020 **What do you like best about Staffino?** Positive attitude - everything is possible! Fast reaction, offering new solutions! **What do you dislike about Staffino?** Nothing. Staffino developed for us total new product according to our needness. **What problems is Staffino solving and how is that benefiting you?** We have measure customer satisfaction by new way. Straffino has been able to create total new product "fit tailored". Benefits? A lot of positive feedbacks from customers to our copmapy, a lot of satisfied employees receiving personal feedback. ### 38. We use this product for agent feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Staffino?** Aplication for agent is very user friendly. **What do you dislike about Staffino?** Some reports we need to perform manualy in xls. **What problems is Staffino solving and how is that benefiting you?** Many of our requirements have been incorporated into the new Staffino ver. ### 39. Everything is allways solved and we are really satisfied.Data from Staffino are veryvaluable for us. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Staffino?** Suppor teamt is allways willing to help and find good solution for us. **What do you dislike about Staffino?** my opinion is, that old app was more user friendly **What problems is Staffino solving and how is that benefiting you?** daily users problems, support with settup, support with exports ### 40. Best tool to drive CX on transactional level in Contact centers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2020 **What do you like best about Staffino?** Easy to use Engagement of staff and customers **What do you dislike about Staffino?** Cannot comment on this, satisfied with solutiin **Recommendations to others considering Staffino:** Try it **What problems is Staffino solving and how is that benefiting you?** No issues at all Increase of overall satisfaction and sat with agent approach without any investment in process ## Staffino Discussions - [What is Staffino used for?](https://www.g2.com/discussions/what-is-staffino-used-for) - 1 comment - [View Staffino pricing details and edition comparison](https://www.g2.com/products/staffino/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+18%3A12%3A17+-0500&secure%5Bsession_id%5D=28ce828c-3314-4e7c-8d8f-eb13065718af&secure%5Btoken%5D=34d2a852cc493b1f9fca215224e0d0d55b692b6990b91fedd0cb0a1c90dab3bf&format=llm_user) ## Staffino Features **Platform Basics** - Reporting - Dashboard - Performance **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Generative AI** - AI Text Generation - AI Text Summarization **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Staffino Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,912 reviews)