Best Conversation Intelligence Software - Page 6

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 238

Category Stats (Sep 2026)

  • Average Rating: 4.63/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Heylee (+5.56%) - Among all products in this category, Heylee recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 122,200+ Authentic Reviews
  • 238+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

diio

diio is an AI-powered sales assistant built to help modern sales teams decide sooner and act at the right time, across virtual meetings, phone calls, in-person meetings, and WhatsApp, LinkedIn or Intercom conversations. By automatically capturing, analyzing, and interpreting every conversation, diio turns each call, video, and message into a clear next action, logged straight to your CRM, with no manual data entry. With diio you can get: Next Best Move: Get a clear next action after every conversation: what to send, to whom, and by when, while there's still time to change the outcome. Automated Tasks: Instantly generates meeting summaries, follow-up emails, and keeps your CRM updated with no manual input needed. Commitment Tracking: Detects and reminds you of every promise or next step, with an owner and a deadline, so nothing falls through the cracks. WhatsApp Analysis: Analyze sales conversations over WhatsApp to capture key commitments and enrich CRM records. Pre-Call Intelligence: Provides pre-meeting reports and best-practice suggestions based on past performance. Video + Transcript Navigation: Easily browse recorded meetings with AI-enhanced transcripts to review every detail. Ask Me Anything (AMA): Use our AI chatbot to ask anything about a meeting's key points, objections, outcomes, and more. Coaching Signals: Surfaces where and when leaders should step in, before a deal is lost, not after. Smart Integrations: Connects with Google Meet, Zoom, MS Teams, HubSpot, Salesforce, Pipedrive, Zoho, Odoo, Slack, and more. Auto-Join & Recording: Automatically joins scheduled calls, records them, and extracts insights without interrupting your flow. Designed for B2B and B2C companies that rely on virtual or phone-based selling, diio empowers both individual reps and sales leaders to decide sooner, act at the right time, and sell smarter.

Average Rating: 5.0/5.0

Total Reviews: 11

How Do G2 Users Rate diio?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind diio?

  • Seller: diio
  • Year Founded: 2023
  • HQ Location: Puerto Varas, Chile
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 36% Medium

What Are Recent G2 Reviews of diio?

Creovai

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.

Average Rating: 4.3/5.0

Total Reviews: 198

How Do G2 Users Rate Creovai?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Creovai?

  • Seller: Capacity
  • Year Founded: 2017
  • HQ Location: University City, Missouri
  • Twitter: @GoCapacity
    522 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    701 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor
  • Top Industries: Consumer Services, Banking
  • Company Size: 58% Medium, 26% Large

What Do G2 Reviewers Say About Creovai?

AI-generated summary from verified user reviews

Pros
  • Users find Creovai to be incredibly user-friendly, streamlining call monitoring with minimal learning needed.
  • Users value the powerful filtering and reporting features of Creovai for enhanced team insights and growth.
  • Users value the detailed reporting and analysis in Creovai, enhancing quality monitoring and informed decision-making.
  • Users appreciate the accuracy of AI transcripts, enabling precise review of calls and saving time with sensitive data handling.
  • Users commend the transcription accuracy of Creovai, enabling seamless review and improvement of call monitoring efficiency.
Cons
  • Users experience call issues with cluttered results and occasional delays, affecting the overall quality of the service.
  • Users find the learning curve steep, struggling with the platform's complexity and lack of intuitive navigation.
  • Users note inaccurate data analysis, highlighting issues with word recognition and translation inconsistencies affecting performance.
  • Users find the missing features in Creovai frustrating, impacting control and effectiveness in call coaching.
  • Users find Creovai's search functionality lacking, making it difficult to intuitively find and sort recordings.

What Are Recent G2 Reviews of Creovai?

What Are G2 Users Discussing About Creovai?

Aviso

Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mitigate risks. By merging human expertise with cutting-edge AI, Aviso consistently delivers remarkable results, including a 40% increase in deal win rates, a 15-36% rise in revenue, and 30% savings in CRM expenses. The core strengths of the Aviso AI Platform include: 1) AI-Guided Deal Forecasting 2) Pipeline & Deal Management 3) Relationship & Activity Intelligence 4) Conversational Intelligence 5) Coaching & Enablement 6) NLP Analytics & Reporting 7) Go-To-Market (GTM) Collaboration 8) Sales Engagement 9) Lead Intelligence 10) Customer Success Intelligence Central to Aviso's Generative AI approach is MIKI, the world's first Generative AI Chief of Staff for Revenue Intelligence, designed to boost GTM teams' productivity and save reps up to 15-20 hours/week. MIKI combines Aviso's core AI models with Generative AI to help various GTM personas with Account Research, Sales Planning & Management, Buyer Meeting Preparation, Prospecting, CRM updates Automation, Email follow-ups, and more. Aviso's platform integrates data from its comprehensive databases, CRM systems, and external sources, processed through an advanced AI/ML layer. This sophisticated system, accessible through web and mobile applications, optimizes customer interactions and sales decisions by harnessing MIKI's insights yet preserves the essential human element in these interactions. Aviso's contribution to advancing Generative AI in Revenue Operations has garnered recognition on prominent financial platforms like the NYSE and Nasdaq. Aviso has been making waves across the research landscape with notable mentions in Forrester Research, Constellation Research, and Harvard Business Review. In the G2 Fall 2023 APAC report, Aviso was distinguished in Customer Revenue Optimization and rated as a High Performer in AI Sales Assistants for enterprise and mid-market sectors, in addition to Sales Analytics. Find your Revenue True North with Aviso AI at www.aviso.com.

Average Rating: 4.3/5.0

Total Reviews: 978

How Do G2 Users Rate Aviso?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.5/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Aviso?

  • Seller: Aviso, Inc.
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Redwood City, CA
  • Twitter: @AvisoInc
    895 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    379 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 42% Large, 42% Medium

What Do G2 Reviewers Say About Aviso?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Aviso's intuitive filters and clear dashboards for efficient tracking.
  • Users value the AI prediction feature in Aviso, enhancing clarity and focus during forecasting and performance evaluations.
  • Users appreciate the abundant features of Aviso, facilitating comprehensive and user-friendly sales forecasting.
  • Users value the clean interface and logical organization of Aviso, enhancing navigation and insights for better forecasting.
  • Users value the efficiency of Aviso, streamlining their forecasting and data management for a smoother experience.
Cons
  • Users find the learning curve steep, with difficult initial setup and a lack of visibility into their progress.
  • Users report slow loading times with Aviso, facing frustrating delays of over 10 seconds on each page.
  • Users report inaccurate data from Aviso, particularly concerning salesforce integration and AI forecasts.
  • Users find Aviso lacking key features, such as incomplete forecasting capabilities, which complicate their processes.
  • Users experience slow performance with Aviso, facing lag and long load times that hinder productivity.

What Are Recent G2 Reviews of Aviso?

What Are G2 Users Discussing About Aviso?

Scratchpad

Scratchpad: The AI workspace for sales Remove admin work. Execute flawlessly. Win more deals. Scratchpad is the AI workspace built for sales. It removes admin work for sellers and drives strategy and execution on every deal — automated before and after every call. Sellers use Scratchpad to: - Update Salesforce fields from calls, emails, and notes - Take structured notes tied to opportunities and accounts - Draft follow-ups, business cases, and handoff docs - Review deals, surface risks, and prep for next steps - Qualify pipeline consistently with MEDDIC, SPICED, or custom criteria - The Scratchpad Notetaker — the best desktop note taker for sales — captures live calls and syncs insights straight to Salesforce. With robust integrations across Zoom, Gong, Meet, and more, Scratchpad fits into your workflows. Trusted by high-performance teams at Brex, Clio, Cognism, Crunchbase, Cursor, Dialpad, MaintainX, Settle, Vercel, and Verkada — Scratchpad helps reclaim selling capacity for sellers and gives leaders the visibility they need to run their business. Clearskies: The context layer for revenue AI Clearskies is Scratchpad's context layer for revenue teams using AI. It connects your CRM, call transcripts, email, calendar, and Slack into a single Customer Context Graph — so when your team asks Claude, ChatGPT, or any AI about a deal, an account, or the pipeline, the answer is built from every source, not just one. Sales leaders use Clearskies to: - Get pre-call briefs that pull from every system — not just the CRM - Detect pipeline risk across all channels, not just stalled CRM stages - Run win-loss analysis from actual calls and emails, not disposition codes - Surface coaching moments from every rep call with timestamps - Keep the CRM updated automatically after every interaction - Qualify deals against MEDDPICC or custom criteria using real signals Clearskies works with Salesforce, HubSpot, Gong, Slack, Google Workspace, and Microsoft 365. It connects to Claude via MCP and works with ChatGPT and any LLM. Usage-based pricing with no per-seat fees. Two products. One team. One belief: Revenue teams are sitting on enormous amounts of signal across their tools. Scratchpad removes the admin work so sellers can sell. Clearskies makes that signal available to AI so every answer, every brief, and every pipeline review reflects what's actually happening — not what someone remembered to log. Learn more at scratchpad.com and clearskies.cc.

Average Rating: 4.8/5.0

Total Reviews: 1,472

How Do G2 Users Rate Scratchpad?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 6.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 3.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 5.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Scratchpad?

  • Seller: Scratchpad
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Covina, US
  • Twitter: @Scratchpad
    453 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    45 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Enterprise Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 58% Medium, 21% Small

What Do G2 Reviewers Say About Scratchpad?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless CRM integration of Scratchpad, enhancing organization and streamlining opportunity management effectively.
  • Users love the customizability of Scratchpad, enhancing their efficiency with tailored setups and easy modifications.
  • Users love the customization options in Scratchpad, enhancing efficiency and streamlining their workflow effortlessly.
  • Users love the actionable feedback and seamless integration that Scratchpad offers, enhancing their workflow and efficiency.
  • Users value Scratchpad for its organizational efficiency, streamlining workflow and enhancing productivity across numerous accounts.
Cons
  • Users find missing features in Scratchpad, specifically for complex workflows and mobile functionality.
  • Users note the high subscription cost after outgrowing the free plan, but find the investment valuable overall.
  • Users experience add-on conflicts with Scratchpad, leading to challenges when setting the home page for new tabs.
  • Users report app issues related to plugin conflicts that disrupt the functionality of Scratchpad.
  • Users find the complexity of Scratchpad problematic due to integration issues with existing systems and workflows.

What Are Recent G2 Reviews of Scratchpad?

What Are G2 Users Discussing About Scratchpad?

ReflexAI

ReflexAI is the conversation performance platform for high-stakes work. We help organizations practice, measure, and improve the conversations that carry real consequences, whether that's a crisis counselor picking up a call, a leasing agent qualifying a resident, a loan officer walking someone through their options, or an enrollment specialist helping someone access coverage or care. Two components of the platform work together to make that possible, and they're built to be used as one system. Prepare gives frontline teams a place to practice before they're on a live conversation. AI-powered simulations adapt to how a rep responds, so practice reflects a real conversation instead of a script. Most teams build new simulations in minutes, not weeks, and can update it the same day a protocol or product changes, so training stays current instead of going stale. Scenarios are tailored to an organization's own protocols, tone, and audience. After each simulation, reps get specific feedback on what they said and how they said it: tone, phrasing, and adherence to the standards their organization holds them to. For teams whose work depends on reading a person as much as listening to them, Prepare also offers video-based simulations, currently in preview, so reps can practice picking up on body language and facial expression alongside tone and word choice. Assure brings that same rigor to live conversations. Instead of sampling a small percentage of calls, Assure uses AI to score every conversation against the rubrics and compliance requirements an organization already relies on, surfacing the trends, risks, and coaching opportunities a manual sample would miss. Leaders get a current view of where performance is strong and where it needs attention, and QA teams can turn what they find directly into new practice scenarios in Prepare, so the same issue doesn't keep showing up review after review. We're also building the connective tissue between what Assure sees on live calls and what people practice in Prepare: coaching plans built from real performance data, a single view of how each person's skills are developing over time, and dashboards built for the leaders who manage that development day to day. These coaching capabilities are rolling out over the course of the year. Organizations in crisis and behavioral health, healthcare, financial services, consumer lending, multifamily leasing, tax relief, and insurance and education enrollment use ReflexAI because the conversations their teams have are too important to leave to chance. Many run these programs across contact centers and shared services teams, though the platform is built for any group whose work depends on getting a hard conversation right. ReflexAI is SOC 2, HIPAA, and HITRUST certified, so security and compliance teams can move quickly even in the most regulated environments, and IT reviews that would normally take months don't have to slow down a pilot. ReflexAI's approach has been recognized by Fast Company's World Changing Ideas Awards and named to TIME's 100 Best Inventions. Most platforms in this space do simulation or QA. ReflexAI does both, in one system, purpose-built for the conversations where getting it right actually matters.

Average Rating: 4.8/5.0

Total Reviews: 28

How Do G2 Users Rate ReflexAI?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.5/10)

Who Is the Company Behind ReflexAI?

  • Seller: ReflexAI
  • Company Website:
  • Year Founded: 2022
  • HQ Location: New York City, US
  • LinkedIn® Page: www.linkedin.com
    52 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Mental Health Care, Non-Profit Organization Management
  • Company Size: 69% Medium, 31% Small

What Do G2 Reviewers Say About ReflexAI?

AI-generated summary from verified user reviews

Pros
  • Users rave about the ease of use of ReflexAI, making progress tracking and access straightforward for everyone.
  • Users find the user-friendly interface of ReflexAI enhances progress tracking and team collaboration effectively.
  • Users appreciate the easy access to track progress via the dashboard, enhancing their training experience with ReflexAI.
  • Users value the high accuracy of simulations in ReflexAI, enabling realistic training tailored to real scenarios.
  • Users value the customizable simulations in ReflexAI, enhancing training with real scenarios for effective skill development.
Cons
  • Users find that the interface can have slow loading times while switching scenarios, impacting their experience.

What Are Recent G2 Reviews of ReflexAI?

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

Average Rating: 4.4/5.0

Total Reviews: 265

How Do G2 Users Rate SalesCaptain?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Customer Scoring: 6.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind SalesCaptain?

  • Seller: SalesCaptain
  • Year Founded: 2020
  • HQ Location: New York, US
  • Twitter: @SalesCaptainInc
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Business Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 67% Small, 32% Medium

What Do G2 Reviewers Say About SalesCaptain?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of SalesCaptain, enhancing workflow and ensuring no customer inquiries go unanswered.
  • Users value the clear and consistent communication facilitated by SalesCaptain, enhancing the client experience and professionalism.
  • Users appreciate the ease of use of SalesCaptain, enabling organized communication and efficient management of customer interactions.
  • Users appreciate the immediate response capability of SalesCaptain, effectively managing real-time customer interactions without missing opportunities.
  • Users appreciate the clear and consistent communication SalesCaptain provides, enhancing client interactions and trust.
Cons
  • Users note a steep learning curve in mastering SalesCaptain's features and initial setup, requiring time and adjustment.
  • Users find the onboarding and setup time-consuming, especially for larger teams and new users to the platform.
  • Users find the limited reporting in SalesCaptain cumbersome, wishing for better insights and customization options.
  • Users find the limited customization options in SalesCaptain frustrating, hindering their ability to tailor the tool to their workflow.
  • Users experience a steep learning curve due to the complex setup and advanced configurations required initially.

What Are Recent G2 Reviews of SalesCaptain?

Demodesk Coaching & AI

Demodesk Coaching & AI turns sales conversations into revenue. Four AI agents handle the work reps have always hated: notes, CRM updates, coaching, deal risk. **AI Assistant** records and transcribes every sales call in 98 languages. It writes the summary, drafts the follow-up, and fills the CRM. Reps save 30 minutes per call on admin. **AI Coach** scores every conversation against MEDDIC, BANT, Challenger, or your own scorecard. Feedback lands seconds after the call ends. One manager can coach 50 reps, not 10. **AI CRM Concierge** keeps Salesforce, HubSpot, and Pipedrive clean. 99% field accuracy. No more pipeline reviews where half the data is missing. **AI Analyst** answers the questions you actually have. Which deals are at risk. Which competitors come up most. Which reps handle objections best. Ask in plain English, get answers from your own call data. **AI Crew** (the in-app section where custom agents live) extends everything. Describe a task like "scan my pipeline daily and post at-risk deals to Slack." Demodesk's AI Agent Builder sets it up. Install from 30+ pre-built agents and 158 marketplace skills. **Why European teams pick Demodesk over Gong, Fathom, and Chorus** Built in Munich. Operated entirely from EU data centers (Azure Frankfurt). ISO 27001:2022 certified. No transatlantic data transfers. Customer conversations and CRM data never train any AI model, including ours. Works council-compatible consent flows built in. Fine-tuned on 10 million real sales conversations. Zero setup. Value on day one, not after a six-month enterprise rollout. **Pricing** EUR 59/user/month monthly. EUR 49/user/month annual. Viewer seats free for managers, RevOps, enablement, and customer success. Compare that to Gong at EUR 108+/user/month plus a mandatory platform fee of EUR 5,000 to 50,000 per year. 14-day free trial. No credit card. Used by 300+ sales teams across Europe and North America: Porsche, OMR Reviews, Bosch, Treatwell, Enpal. Demodesk is the AI that does the job. Not the AI that tells you what to do.

Average Rating: 4.8/5.0

Total Reviews: 59

How Do G2 Users Rate Demodesk Coaching & AI?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Demodesk Coaching & AI?

  • Seller: Demodesk
  • Year Founded: 2018
  • HQ Location: Munich, Germany
  • Twitter: @demodesk
    258 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Hospital & Health Care
  • Company Size: 63% Medium, 37% Small

What Do G2 Reviewers Say About Demodesk Coaching & AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the real-time, actionable feedback from Demodesk Coaching & AI, enhancing their sales conversations and performance.
  • Users find the helpfulness of the AI Coach invaluable, significantly enhancing training and refining customer communication.
  • Users benefit from the automation capabilities of Demodesk Coaching & AI, enhancing sales calls and CRM management effortlessly.
  • Users value the seamless CRM integration of Demodesk, enhancing efficiency in post-meeting follow-ups and updates.
  • Users value the valuable feedback management provided by Demodesk's AI coach for improving calls and conversion rates.
Cons
  • Users find the AI suggestions sometimes generic and lacking context, particularly in complex sales scenarios.
  • Users find the AI suggestions sometimes generic, lacking contextual nuance in complex sales scenarios.
  • Users experience significant integration issues with CRM sync and AI contextual relevance, hindering overall efficiency.
  • Users find the accuracy issues in transcription feature diminish the overall effectiveness and require manual corrections.
  • Users face issues with calendar duplication, causing confusion and hindering the integration with tools like Pipedrive.

What Are Recent G2 Reviews of Demodesk Coaching & AI?

Equal Time

Equal Time is an AI-assistant for virtual meetings. Equal Time goes beyond meeting transcription and automated Action-items, to help promote more inclusive meetings. Our technology helps you involve quieter voices, and get personalized recommendations on how to improve your leadership. Review details of the meeting later with a searchable and sharable transcript. Gain insight into the cost of your meeting with an estimate of the cost incurred. Use ice breakers, meeting timers, and Rounds to spice up your meetings. Get started for free today! www.equaltime.io Established in 2021, by two women in tech, Equal Time has rapidly grown to include a team of dedicated and talented individuals who are passionate about enhancing productivity and inclusivity in the digital workspace. At Equal Time, our mission is clear – we aim to revolutionize the way teams interact and collaborate in virtual meetings, fostering a culture of equality and efficiency. By facilitating clear communication, thorough record-keeping, and fairer participation, Equal Time is empowering teams to thrive in the modern digital workspace.

Average Rating: 5.0/5.0

Total Reviews: 15

How Do G2 Users Rate Equal Time?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 10.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Equal Time?

Who Uses This Product?

  • Company Size: 73% Small, 13% Large

What Do G2 Reviewers Say About Equal Time?

AI-generated summary from verified user reviews

Pros
  • Users rave about the high accuracy of Equal Time's meeting transcriptions, enhancing their overall meeting experience.
  • Users value the advanced meeting analysis capabilities of Equal Time, enhancing their understanding of meeting effectiveness.
  • Users value the ease of implementation with Equal Time, finding its features simple and user-friendly without complications.
  • Users value the ease of use of Equal Time, allowing implementation without a learning curve.
  • Users appreciate the easy-to-use features of Equal Time, simplifying their experience without any complicated learning curve.
Cons
  • Users find Equal Time to be expensive due to the lack of a free version and mobile app access.
  • Users note the high subscription cost of Equal Time, as there's no free plan available for evaluation.
  • Users are disappointed by the lack of free credits in Equal Time, as it limits accessibility and trial options.
  • Users are disappointed by the lack of a mobile app, limiting accessibility and convenience for on-the-go use.
  • Users are disappointed by the lack of a free version and absence of a mobile app in Equal Time.

What Are Recent G2 Reviews of Equal Time?

Terret.ai

Terret is the answer-to-action revenue engine that tells revenue teams what to do, then does it. Built for CROs, VP of Sales, and RevOps leaders running complex enterprise revenue motions. Most revenue AI gives teams surface-level recaps of calls and deals. Terret gets to the root of the questions that move the number — why enterprise deals are slipping, where pricing conversations are breaking down, which product gaps correlate with lost deals — and then executes against them across every rep, every deal, and every system. That's the category: not AI that tells you what happened, but AI that tells you what to do and does it. Terret's flagship product, Terret Nexus, is built on three components. The Revenue Graph unifies structured and unstructured data from every revenue-facing system — CRM, calls, emails, and data warehouse. The AI Architects run strategic analysis across that graph to find the patterns that drive wins. The AI Agents deploy playbooks, workflows, and real-time coaching into the tools revenue teams already use — Salesforce, Slack, Claude, ChatGPT, and the Terret web app. The system works through a four-step loop — Ask → Answer → Operationalize → Activate — and compounds over time, with every deal generating new signal that sharpens the next cycle. The result is an engine that answers the revenue questions no other AI can handle — why win rates are dropping, where closers are outperforming, which product gaps are costing deals — and then closes the gap without a human having to chase it down. Carta, Udemy, Cloudflare, and Mistral run on Terret.

Average Rating: 4.4/5.0

Total Reviews: 611

How Do G2 Users Rate Terret.ai?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.1/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Terret.ai?

  • Seller: Terret
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Santa Clara, CA
  • Twitter: @terret_ai
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Enterprise Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 64% Medium, 32% Large

What Do G2 Reviewers Say About Terret.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the forecasting ease of Terret.ai, allowing clear overviews and seamless integration with Salesforce.
  • Users praise the powerful analytics of Terret.ai, highlighting quick-loading screens and customizable views for effective decision-making.
  • Users value the efficiency of Terret.ai, significantly enhancing productivity and streamlining forecasting processes.
  • Users value the easy access to comprehensive business insights through a single, well-organized dashboard.
  • Users appreciate the seamless integration with SFDC, enhancing CRM data accessibility and boosting efficiency in updates.
Cons
  • Users report connectivity issues and lag when integrating Terret.ai with Salesforce, hindering their experience.
  • Users find the integration issues with Salesforce to be tedious, impacting the overall synchronization experience.
  • Users find forecasting issues challenging due to the lack of hierarchy forecasting and clean Salesforce data integration.
  • Users find the reporting insufficient, lacking flexibility for tracking and viewing forecasts in multiple currencies effectively.
  • Users find the difficult reporting features of Terret.ai limit flexibility and complicate tracking forecast accuracy.

What Are Recent G2 Reviews of Terret.ai?

What Are G2 Users Discussing About Terret.ai?

Omind

Omind is a comprehensive digital experience solution designed to help businesses enhance their customer, employee, and operational interactions through the integration of advanced technology and human-centric design. By leveraging cutting-edge tools, including Generative AI, Omind focuses on creating personalized experiences that foster genuine connections between brands and their audiences. This approach not only elevates customer satisfaction but also drives brand loyalty and operational efficiency. Targeting a diverse range of industries, Omind caters to businesses looking to improve their customer experience, streamline operations, and empower their employees. The platform is particularly beneficial for organizations that recognize the importance of human connection in a digital landscape. By utilizing Omind, businesses can transform every interaction into an opportunity for engagement, ensuring that their communications resonate with customers on a personal level. One of the standout features of Omind is its customer experience module, which harnesses the power of Generative AI to personalize every touchpoint. This capability allows businesses to tailor their messaging and offerings based on individual customer preferences and behaviors, ultimately leading to stronger relationships and increased loyalty. Additionally, the intelligent document processing feature enhances business operations by aligning activities with organizational goals, thereby driving value and efficiency at every stage. Omind also places a strong emphasis on employee experience, equipping teams with the tools they need to excel in customer service. The platform integrates AI-driven quality assurance with a user-friendly interface, ensuring that employees are not only well-prepared but also motivated to act as brand champions. This focus on empowering staff contributes to a positive work environment and enhances the overall quality of customer interactions. Omind stands out as a partner for organizations seeking to innovate and grow. By combining strategic insights with exceptional design, Omind helps businesses craft memorable experiences that inspire and engage. Through collaboration, organizations can leverage Omind’s capabilities to transcend traditional boundaries and achieve their goals in a meaningful way.

Average Rating: 4.5/5.0

Total Reviews: 60

How Do G2 Users Rate Omind?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.5/10)

Who Is the Company Behind Omind?

  • Seller: Omind.ai
  • Year Founded: 2020
  • HQ Location: Berkeley Lake, US
  • LinkedIn® Page: www.linkedin.com
    59 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst
  • Top Industries: Outsourcing/Offshoring
  • Company Size: 65% Large, 18% Medium

What Do G2 Reviewers Say About Omind?

AI-generated summary from verified user reviews

Pros
  • Users highly value the accuracy of Omind, which ensures consistency and enhances decision-making through clear insights.
  • Users value Omind for its automation and streamlining of quality processes, enhancing accuracy and operational efficiency.
  • Users praise the prompt customer support from the Omind team, ensuring timely assistance whenever needed.
  • Users value how Omind's features offer automation and streamlined quality processes, improving efficiency and supporting decision-making.
  • Users value the automation and streamlining of quality processes in Omind, leading to improved efficiency and decision-making.

What Are Recent G2 Reviews of Omind?

What Are G2 Users Discussing About Omind?

Weflow

Weflow is a Revenue AI Platform that captures every customer interaction and unlocks AI insights to help you convert and forecast your pipeline. Weflow offers a suite of products: - Activity Capture ($19/user/month (billed annually) - Conversation Intelligence ($39/user/month (billed annually) - Deal Intelligence & Forecasting ($39/user/month (billed annually) Pick single modules from above or bundles to save: - Revenue AI Foundation : Unify your GTM data with automated Salesforce data capture. Use AI to handle rep workflows and coach your team. - Revenue AI Business: Everything in Foundation, plus full deal and account intelligence. AI-powered scoring, summaries, and pipeline visibility, built in. - Revenue AI Enterprise: Everything in Business, plus AI-powered forecasting. Predict revenue, analyze pipeline, and run forecasts across your org. Transparent pricing, no platform fees. Premium support included. Learn more at: weflow.ai

Average Rating: 4.6/5.0

Total Reviews: 121

How Do G2 Users Rate Weflow?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Weflow?

  • Seller: Weflow
  • Year Founded: 2021
  • HQ Location: Berlin, DE
  • Twitter: @getweflow
    56 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 48% Medium, 26% Large

What Do G2 Reviewers Say About Weflow?

AI-generated summary from verified user reviews

Pros
  • Users value the enhanced data accuracy of Weflow, facilitating better conversations on pipeline management and forecasting.
  • Users value the data accuracy of Weflow, enhancing communication between revenue leadership and sales reps.
  • Users commend Weflow for its exceptional customer support, facilitating smoother communication between revenue leadership and sales representatives.
  • Users value the 80% data accuracy of Weflow, facilitating smoother communication between revenue leadership and sales reps.
  • Users value the ease of use of Weflow, appreciating its intuitive interface and seamless data integration.
Cons
  • Users feel that Weflow is just another widget on Salesforce, adding complexity to their existing workflow.

What Are Recent G2 Reviews of Weflow?

What Are G2 Users Discussing About Weflow?

EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

Average Rating: 4.5/5.0

Total Reviews: 30

How Do G2 Users Rate EdgeTier?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind EdgeTier?

Who Uses This Product?

  • Top Industries: Gambling & Casinos
  • Company Size: 50% Large, 30% Medium

What Do G2 Reviewers Say About EdgeTier?

AI-generated summary from verified user reviews

Pros
  • Users find EdgeTier to be very user-friendly, enabling quick access to actionable insights and efficient data management.
  • Users appreciate the speed and clarity of insights EdgeTier provides, enabling quick action and informed decision-making.
  • Users appreciate the helpfulness of EdgeTier, which enhances efficiency and simplifies finding specific information.
  • Users appreciate the accuracy of EdgeTier's insights, significantly reducing time spent on analyzing customer interactions.
  • Users value the fast and actionable insights provided by EdgeTier, enhancing efficiency in customer interactions and decision-making.
Cons
  • Users experience inaccurate data analysis at times, with delays and inconsistencies impacting decision-making and reporting.
  • Users note accuracy issues with EdgeTier, citing inconsistent data and slow updates that hinder decision-making effectiveness.
  • Users find that data inaccuracy affects reporting reliability, highlighting the need for improved real-time updates and consistency.
  • Users highlight data inaccuracy in EdgeTier, causing issues with reporting reliability and necessitating manual validation.
  • Users find the complexity in customization and setup can hinder their experience and require additional adjustments.

What Are Recent G2 Reviews of EdgeTier?

Ender Turing

Ender Turing is an AI-driven platform designed to enhance customer experience and employee performance in contact centers. By analyzing voice and digital interactions, it provides real-time insights that help businesses make informed decisions aligned with their strategic objectives. Key Features and Functionality: - Speech Analytics: Transforms call and contact centers by extracting valuable insights from conversations, analyzing speech, emotion, and intent nuances to unlock the full potential of each interaction. - Automated Quality Assurance: Utilizes AI to automatically monitor and evaluate 100% of calls and chats, eliminating the need for random sampling and ensuring comprehensive quality management. - Agent Coaching: Provides continuous coaching to increase agent proficiency levels and encourage top-level performance. - Behavior Analytics: Decodes patterns and guides agents for optimal interactions, helping to identify and enhance behaviors that have a proven impact on achieving positive outcomes. - Integration Capabilities: Seamlessly integrates with existing contact center ecosystems, including call and chat recording systems, as well as CRM systems, to provide end-to-end analytics on the performance of conversations. Primary Value and Solutions Provided: Ender Turing addresses the challenges contact centers face in identifying and replicating top-performing agent behaviors, leading to inconsistent customer experiences and missed revenue opportunities. Traditional quality assurance processes are manual, time-consuming, and unable to analyze every interaction, resulting in incomplete insights and delayed coaching. By leveraging AI-driven analytics, Ender Turing enables businesses to: - Enhance Customer Satisfaction: By providing real-time insights into customer interactions, businesses can make informed decisions that improve the overall customer experience. - Improve Agent Performance: Continuous coaching and behavior analytics help agents refine their skills and adopt best practices, leading to higher proficiency levels. - Increase Sales Efficiency: Identifying and replicating top-performing behaviors among agents leads to more effective sales strategies and increased revenue. - Ensure Compliance: Automated quality assurance and compliance dashboards help businesses adhere to industry regulations and standards. By implementing Ender Turing, contact centers can transform their operations, achieving higher customer satisfaction, improved agent performance, and increased sales efficiency.

Average Rating: 4.8/5.0

Total Reviews: 42

How Do G2 Users Rate Ender Turing?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Ender Turing?

  • Seller: Ender Turing
  • Year Founded: 2018
  • HQ Location: Tallinn, Harjumaa
  • Twitter: @EnderTuring
    73 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Retail
  • Company Size: 60% Large, 36% Medium

What Are Recent G2 Reviews of Ender Turing?

Marchex

Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands.

Average Rating: 4.1/5.0

Total Reviews: 180

How Do G2 Users Rate Marchex?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 6.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Marchex?

  • Seller: Marchex
  • Year Founded: 2003
  • HQ Location: Seattle, WA
  • Twitter: @Marchex
    3,621 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    180 employees on LinkedIn®
  • Ownership: NASDAQ:MCHX

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 54% Small, 34% Medium

What Are Recent G2 Reviews of Marchex?

What Are G2 Users Discussing About Marchex?

Wudpecker

Wudpecker records your sales call, generate high-quality notes, and syncs them to your CRM. Automatically. Wudpecker supercharges your productivity by: - Generating note from customer's words automatically. - Saving over 5h per week on admin-work like manually updating CRM with notes, action items, etc. - Replicating winning sales processes using carefully designed meeting templates. Elite sales teams uses Wudpecker to type less and sell more.

Average Rating: 4.9/5.0

Total Reviews: 19

How Do G2 Users Rate Wudpecker?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Wudpecker?

  • Seller: Wudpecker
  • Year Founded: 2022
  • HQ Location: Helsinki, Southern Finland
  • Twitter: @Wudpecker_io
    58 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 95% Small, 5% Medium

What Are Recent G2 Reviews of Wudpecker?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026