Marchex Reviews & Product Details

the ease of use and ability for clients to access anything on their own while using a white labeled interface Review collected by and hosted on G2.com.

deletion of numbers and a few other tasks are sometimes tedious. I would love to be able to email support to take care of some items as well Review collected by and hosted on G2.com.

Marchex is simple to set up or alternate transfer numbers during working hours. For those cases where the organization requires time to handle a process, Marchex is a better way of determining the source that provides the highest internal exchange rate. Also, Marchex enables you to react and register telephone calls depending on whether they end in a conversion or not. Review collected by and hosted on G2.com.

While customer service is just a click away, their ability to solve problems is not their weakest area. Typically only one individual was able to help with technical assistance and move the porters, but speak to that individual took a long time. Also, I still can't find a way to configure if there is a choice to send the latest voice messages to an address. Review collected by and hosted on G2.com.

We love marchex to be able to review previous call recordings. Review collected by and hosted on G2.com.

I feel that marchex does not catch all of our calls and so there is sometimes a call recording needed that we can't find Review collected by and hosted on G2.com.

Affordable. Easy to use. Customer Service is better than any other. I've always had prompt help. Staff is knowledgeable and easy to understand. AND THE CALL DNA!! When you got that, it was SO GREAT to visually be able to hop around calls, see how many rings we take to answer, and more. Really great stuff. Review collected by and hosted on G2.com.

Sometimes the interface will seem to pop you out to the main dashboard when I expect it to keep me in the customer dashboard. Then I have to re-select my main account to keep navigating. Not a big deal. Review collected by and hosted on G2.com.

What I like best about Marchex is its ease of use. The first time I set up an account and added phone numbers, I was intimidated, thinking I might make a mistake. The process was so easy that I had no issues during or after setup. With all of the data available, ad tracking across other platforms can become overwhelming and confusing. Marchex uses a simple interface that is easy to navigate and reporting is straight to the point, making it easy to see only the results you want and not a bunch of extra information. Review collected by and hosted on G2.com.

There isn't really anything I dislike about Marchex. I appreciate how easy call tracking has been made by using their services. Review collected by and hosted on G2.com.

I have used Marchex for 10 years. The service is incredible whenever I have a question or a minor problem. Letting my clients know whenever they get a call reinforces the value we provide. The monthly reports directly to my clients keeps them coming back month after month. The ability to listen to calls is amazing when a client suspects the worst. I have been able to save every client complaint with tangible results and the names of leads that have come in. The system has helped my business grow and to maintain existing customers for years. Review collected by and hosted on G2.com.

I find nothing wrong that I would correct. Review collected by and hosted on G2.com.

The dashboard is user-friendly and the reports are easy to digest. I also appreciate the prompt responses received whenever I email a question to the Marchex team. Review collected by and hosted on G2.com.

Setting up new users for individual clients under our main account is somewhat confusing. I always figure it out in the end, but I have to log in to the new user's account to ensure they don't have access to all clients' call tracking information. Review collected by and hosted on G2.com.

The UI is pretty user friendly. It is easy to pull reports based on what you are looking for. It also integrates nicely with Marin. Their customer support is very helpful and knowledgable about the product. Review collected by and hosted on G2.com.

I wish it had more integrations with other third party platforms. I would also be nice to be able to set up automated reoccuring reports based on criteria that you provide. Review collected by and hosted on G2.com.

Ease of use of their platform and finding data. Demonstrating results to clients is very easy and we always encourage people to log in.

Through the API connection we are able to incorporate the call data into our proprietary dashboard. This allows us to keep all data together in one login for our customers. Review collected by and hosted on G2.com.

Could be easier to find the "blue edit" link in the call logs. Review collected by and hosted on G2.com.

Simple to use and follow, javascript rewrites to dynamically change tracking numbers on websites, all generated by a script and a refferer. Review collected by and hosted on G2.com.

Interface looks antiquated, could be refreshed. But does the job Review collected by and hosted on G2.com.

My company uses Marchex for AdWords click to call tracking. I like the reporting features to help with further account analysis. Review collected by and hosted on G2.com.

The structure is somewhat odd, you call a phone number an ad and you have campaigns. I'm fairly certain my company uses the structure not as intended, but it can be a tad confusing. Review collected by and hosted on G2.com.

It’s extremely important for me to be able to track my clients online activity. Marchex is a valuable tool that’s helps with this task. Review collected by and hosted on G2.com.

In a previous life with a previous company we were having issues with dirty CTNs. The need to do a better job of scrubbing those numbers. Review collected by and hosted on G2.com.

The visuals that make data easy to see and understand. Review collected by and hosted on G2.com.

I don't like tha I must email support for most help - although support received has been good and timely. Review collected by and hosted on G2.com.

Working with Marchex offers a lot of very good and very useful features. Keyword Level Tracking is essential for any pay per click advertising you run and Marchex offers a very simple, easy to set up and easy to use solution. We were able to double our conversion rates and improve Clients' ROI consistently when using Marchex for call Tracking. Outstanding Customer Service. Always there, always available and always very friendly. Review collected by and hosted on G2.com.

we ran into 2 issues with Marchex. the first was difficulty trouble shooting problems. Customer Service was always available but we not always fully knowledgeable on issues or trouble shooting problems. I was often put on hold so that the customer service rep could ask someone else what the solution was instead of just putting me on the phone with the person they were talking to. I could never get past the customer service front line to talk directly to a technician or programmer. The other issue was the lack of availability of the sales team. We needed to increase our contract limits and it took almost a month just to get our designated sales rep on the phone. We needed more phone numbers right away and

had to go through hoops to essentially spend more money with them Review collected by and hosted on G2.com.

It gets the job done. The service is consistent and reliable - I've never have had any major issues with the Javascript code for rewrites, and over the past 3+ years of using Marchex there have been very few issues with service uptime or call forwarding. The few major issues that I did experience were handled quickly and professionally, with someone always following up to keep our business informed. Service reps have always been friendly and helpful. Review collected by and hosted on G2.com.

The UI looks a bit outdated, and feels a bit clunky and disorganized. Especially for first time users, it can be confusing trying find your way around the platform. Not intuitive.

The Javascript code for phone number rewrites does not support cross domain tracking, which is a hugely important feature for our business. So we've had to develop and maintain our own Javascript code for this purpose. Unfortunately they seem to be a bit slow to push out new features which require changes to their rewrite code. Review collected by and hosted on G2.com.

I love how easy it is to set-up. We are able to have phone number campaigns created and live on a website/ads within about an hour per account. We especially love the new features that have been added throughout the years - such as the ability to order new numbers immediately without having to wait the request to be approved. These help us to improve our own productivity.

Additionally, the customer service is always available and helpful. If we have a question, calling in or emailing is always a pleasant experience. Review collected by and hosted on G2.com.

Creating users and permissions have some limitations when you're working with a main parent account and trying to give one person access to numerous sub-accounts.

1) Certain filters in reporting are not accessible for parent account users when looking at sub-account reports.

2) You cannot use the same email address within numerous sub-accounts without using tricky upper/lowercase spellings.

I wish this would be streamlined a little better for users with multiple accounts. However we have found that the user abilities are a lot more advanced over other platforms that do not even allow parent/sub-accounts. Review collected by and hosted on G2.com.

Account reps are more than willing to help out when needed Review collected by and hosted on G2.com.

Data isn't as use and easy to understand Review collected by and hosted on G2.com.

I enjoy the call log function, user tracking and the automated reports. Review collected by and hosted on G2.com.

It is hard to cancel an automated report and hard to fast forward within the calls in Google chrome Review collected by and hosted on G2.com.

everything is accessible and very user friendly Review collected by and hosted on G2.com.

the theme is too dark, a bit gloomy to look at Review collected by and hosted on G2.com.

The ability to put tracking numbers for clients wherever we need to, whether print or online, and be able to correlate the calls to specific campaigns is priceless. Review collected by and hosted on G2.com.

The only thing there is to dislike, which is not their fault, is the influx of spam dialers who seem to find their way to some of the numbers. But Marchex is working on that, and it isn't their fault. Review collected by and hosted on G2.com.

Easy to order numbers, easy to set up, and easy to understand results. Review collected by and hosted on G2.com.

After requesting numbers, the wait time it takes to receive those numbers takes a while. Review collected by and hosted on G2.com.

The flexibility, reporting and analytics all come together with Marchex Call Tracking! I have employed the services of Marchex in the last three companies to track, measure and prove usage in various advertising formats. We have also sued the Marchex Tracking Numbers to measure responses to our own advertising. The reports are detailed, visual and simple to understand. Review collected by and hosted on G2.com.

Many report options but no way I can see to template a report for quick access. Review collected by and hosted on G2.com.

The ability to clearly show a client what is working and provide them an ROI/cost of acquisition per channel. Review collected by and hosted on G2.com.

Nothing. The customer service is stellar and easy to understand. Review collected by and hosted on G2.com.

I like the breakdown of the calls and the keyword optimization or discovery. I like the ease of the reporting system and user experience in the UI. Review collected by and hosted on G2.com.

I am not a fan of the different views to listen to the calls. When I jump around screens I am constantly needing to adjust the dates even though I just did so on the previous screen. Review collected by and hosted on G2.com.

The Marchex account Managers are very knowledgeable and accommodating. They are always on top of all the campaigns and make sure we are in the loop of any changes that are occurring. Marchex has the ability to drive lots of volume for lots of different brands. Review collected by and hosted on G2.com.

Marchex Bills off a key press in their IVR which is not common practice anymore in the affiliate space. The call traffic is not always a high quality. Review collected by and hosted on G2.com.