# Rafiki AI Reviews **Vendor:** GetRafiki **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 4.5/5.0 **Total Reviews:** 23 ## About Rafiki AI Rafiki AI is a Generative AI–powered conversation and revenue intelligence platform that helps revenue teams capture every customer interaction, coach reps with real evidence, automate the busywork after every call, and close more deals faster. Rafiki AI helps you spot deal risks, surface upside opportunities, and improve every sales conversation. Its state-of-the-art AI engine records, transcribes, and analyzes all your sales calls across web conferencing tools (Zoom, Google Meet, Microsoft Teams), dialers, and email — turning conversations into pipeline insights you can act on. With AI Role Play, reps can practice high-stakes calls against realistic AI buyer personas and get instant coaching across discovery, objection handling, value framing, closing, and active listening — so they walk into real deals prepared and confident. Rafiki AI's follow-up suite accelerates demo-to-close motion by automatically generating personalized follow-up emails, sharing meeting video snippets with stakeholders, and tracking opens so you can re-engage at exactly the right moment. Smart CRM Sync auto-captures call data, action items, and next steps to Salesforce, HubSpot, Pipedrive, Zoho, Monday.com, and Attio — eliminating manual logging and keeping your CRM clean. Ask Rafiki, the platform's ChatGPT-style assistant, lets anyone on the team query their entire conversation library in plain English: "What did Acme say about pricing last quarter?" or "Show me every call where Gong came up." Sales leaders use Rafiki AI to understand the ground reality of their pipeline with metrics like deal risks, late-stage triggers, competitor mentions, and buying-stage progression — and to take action where it matters. Frontline managers identify their most successful conversationalists and decode the patterns behind top performance with conversation metrics like talk-listen ratio, question rate, interactivity, longest monologue, and topic duration across deal stages. Gen AI Reports turns weeks of manual win/loss and performance analysis into one-click answers, so coaching, forecasting, and strategy decisions are grounded in evidence — not guesswork. Rafiki AI brings enterprise-grade conversation intelligence and AI agents — typically reserved for high-end platforms — within reach of teams of every size. High-end features don't have to be high-priced. For more information, visit www.getrafiki.ai ## Rafiki AI Pros & Cons **What users like:** - Users rave about the **outstanding customer support** from Rafiki AI, highlighting the owner's responsiveness and helpfulness. (3 reviews) - Users praise the **ease of use** of Rafiki AI, highlighting its intuitive features and seamless integration. (3 reviews) - Users value the **simplicity and ease of use** of Rafiki AI, making their experience seamless and efficient. (2 reviews) - Users admire the **impressive accuracy** of Rafiki AI in grading calls effectively and effortlessly. (1 reviews) - Users value the **accurate AI summaries** of Rafiki AI, which significantly enhance call reviews and coaching efficiency. (1 reviews) - Users value the **call recording feature** of Rafiki for training, quality assurance, and efficient communication within teams. (1 reviews) - Customizability (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) - Easy Sharing (1 reviews) **What users dislike:** - Users occasionally face **login issues** that require clearing the cache to regain access to Rafiki AI. (1 reviews) ## Rafiki AI Reviews ### 1. Driving smarter sales conversations with actionable AI insights **Rating:** 4.5/5.0 stars **Reviewed by:** Roysten D. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Rafiki AI?** The best thing about Rafiki AI is that it turns sales conversations into clear, actionable insights rather than just recordings or data. It helps teams understand what works, improve performance quickly, and close more deals with AI-driven coaching. **What do you dislike about Rafiki AI?** The least helpful aspect of Rafiki AI is that it can sometimes miss context or nuance in conversations, leading to insights that feel generic without human judgment. It also depends heavily on consistent usage and clean data, without that, the value of its insights drops significantly. **What problems is Rafiki AI solving and how is that benefiting you?** Rafiki AI solves the problem of fragmented and unstructured sales conversations by automatically recording, transcribing, and analyzing every customer interaction to generate actionable insights. It eliminates manual note-taking, reduces missed deal signals, and provides real-time coaching to improve sales performance and win rates. ### 2. Decent AI Meeting Summaries, but Login Bugs and Slow Performance Hold It Back **Rating:** 1.5/5.0 stars **Reviewed by:** Brayden C. | Sales Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Rafiki AI?** The AI-generated meeting summaries are fairly decent overall. **What do you dislike about Rafiki AI?** It’s incredibly slow and buggy. About 99% of the time, I can’t log in on the first try, and I almost always have to clear my cookies and website data. Otherwise, when I click "Log in with Google," the page just refreshes and doesn’t populate my information. My entire team has this same issue. **What problems is Rafiki AI solving and how is that benefiting you?** It does its job at a basic level—recording meetings and providing summaries. But getting into the dashboard to actually watch those meetings is a whole other story. ### 3. Review for Rafiki AI **Rating:** 5.0/5.0 stars **Reviewed by:** Cory C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Rafiki AI?** Rafiki AI has been a huge time-saver for our agency. The AI call summaries and coaching insights are spot-on, and the integration with our VOIP system worked flawlessly. The owner has been wonderful to work with — responsive, helpful, and truly invested in our success. Highly recommend Rafiki to any team looking to level up their call reviews and coaching! Accurate AI summaries Seamless VOIP integration Outstanding support from the owner **What do you dislike about Rafiki AI?** I cant wait to see how Rafiki continues to expand **What problems is Rafiki AI solving and how is that benefiting you?** Conversation intelligence ### 4. Out-performs all its competitors, for a much better price with unmatched support **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara J. | Project specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Rafiki AI?** - Simplicity, range of features, support **What do you dislike about Rafiki AI?** sometimes (rarely) I need to clear my cache before logging in (Login Loop) **What problems is Rafiki AI solving and how is that benefiting you?** Call feedback, coaching, training, tracking, analytics ### 5. Fantastic tool for aligning Revenue and GTM teams **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina W. | VP Sales North America, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Rafiki AI?** Super simple to set up, has all the features that a product like Gong offers but is 1/3 the price. My reps love the transcription and the AI summary of their calls. It's great for call coaching and for seeing talk times of each meeting participant. The transcription also makes it really easy to share verbatim Customer feedback with our Product teams and Marketing teams. **What do you dislike about Rafiki AI?** so far no downsides have surfaced and we have been using Rafiki for 4 months. **What problems is Rafiki AI solving and how is that benefiting you?** Instead of relying on assuptions and subjective/ gut feelings -- Rafiki provides objective data on what's landing well with prospects and clients and what is not working. The ability to have the recording of the conversation, the screen share and the reactions of each participant is so helpful for sales coaching and also for the reps to self coach. If deals get stuck (as they often do) we are able to go back to the recordings to uncover where we may have gone off track or identify who we need to reach out to at the buyer to keep the momentum going. We use Rafiki to craft very powerful follow up emails to prospects and to create clear actions steps for the seller and they prospects -- being able to quote the prospects and leverage their own words is incredibly powerful in driving urgency and helping the prospect to recognize that they have a big need. Rafiki also helps us to identify what top-performing reps do differently, This helps teams scale those best practices across the organization. New hires can learn from these insights and ramp up faster. ### 6. A fantastic bit of software with a very responsive CEO. **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett J. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Rafiki AI?** We utilize Rafiki to capture orders and for quality assurance for our 50 salespersons. It allows new representatives an opportunity to learn from their calls while veteran staff are able to assist more clients, more accurately. From a management perspective, I could not assist/teach the number of salespersons adequately without Rafiki capturing those business opportunities and buying signals. **What do you dislike about Rafiki AI?** Not a dislike, many of the features are always improving and adaptable to my needs. **What problems is Rafiki AI solving and how is that benefiting you?** Sales verifications, order follow through and follow up, customer complaints, historical record of client comunications, ### 7. Best Value for Revenue Intelligence **Rating:** 4.0/5.0 stars **Reviewed by:** Prateek P. | Manager Sales Ops, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Rafiki AI?** Smooth audio-video recording and transcript, all calls in one place, easy to use, Easy integration,good support. **What do you dislike about Rafiki AI?** Nothing such everything is working fine for us. **What problems is Rafiki AI solving and how is that benefiting you?** All calls in one place to review,sales coaching,helpful for sales engineer to monitor discovery call. ### 8. So Far, So Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Rafiki AI?** We've been using Rafiki for about a month. It's easy to use and it's ability to grade calls is impressive! **What do you dislike about Rafiki AI?** It gives email notifications for each call recorded. **What problems is Rafiki AI solving and how is that benefiting you?** Easily records conversations and allows users to share recordings and view them to quickly improve our performance. ### 9. Great tool, great ui, but the support is even better than great **Rating:** 4.5/5.0 stars **Reviewed by:** Kirill C. | Chief Operating officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Rafiki AI?** We were doing a research on tools for recording our calls and Rafiki, though it ended up on our shortlist quite ocasionaly, quickly became a leader. It has everything you need. It may not look as fancy or be as 'hyped' as others, but that's not why I'm here. The interface is clear, and it has a bunch of nice features like built-in translation or the ability to create short video snippets, integration with our CRM. The price is reasonable, one of the best on the market. But what really makes them stand out is their support. I always look for ways to improve processes and make the perfect, so I was very pleasantly surprised that for any question or idea - I could get a detailed and comprehensive response in just a few hours. The guys at Rafiki are trully open to answer any question and discuss any idea. That's exactly how I expect 'service' to be nowadays. **What do you dislike about Rafiki AI?** So far, there's nothing that would really bother me. Maybe the user management could be improved a bit, but that's a 'one-time' process to do and to get used to. All is ok **What problems is Rafiki AI solving and how is that benefiting you?** Making my sales meetings traceble and transparent and opening the insights from our customers to the involved team from the first hands ### 10. A Fantatstic Tool, with first class support **Rating:** 5.0/5.0 stars **Reviewed by:** Sean B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Rafiki AI?** Rafiki was a refreshing alternative to more expensive options. Offering features comparable to Gong. We have been using it for over 10 months and it has grown with our needs and completely revamped our QA process. We were able to process 200 plus Sales , Support, and Success reps and monitor our performance. The AI and transcription is a game changer and has helped our managers focus on coaching and feedback. **What do you dislike about Rafiki AI?** There is nothing I do not like, the feature set is growing and gives us complete coverage at a reasonable per-license price. **What problems is Rafiki AI solving and how is that benefiting you?** Rafiki has given us visibility to all our customer/prospect interactions. This has helped us monitor and improve performance efficiently and means all our meetings/ conversations are accessible to relevant parties. It has been invaluable. ### 11. Incredible Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Chanel Cecile K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Rafiki AI?** What I have enjoyed most about Rafiki is the amazing support team. You never wait long for assistance/replies, they are very attentive and that is super important when time, business-wise is a factor. I also appreciate the attention to detail that all of their implementations include. Video tutorials are easy to understand, if that doesn't work for you, they are always open to live training sessions. The Rafiki team's ability to show their customers individualized attention is amazing, they are professional as well as personalized, when it is required. Last, but not least the Rafiki Tool Platform is easy to navigate, provides cross-functional uses, and consistently provides new and useful features. **What do you dislike about Rafiki AI?** There is nothing to dislike, they are very transparent, they explain what is possible, and are clear about what is not possible. No hidden schemes, never misleading. **What problems is Rafiki AI solving and how is that benefiting you?** Our organization was having trouble with the Quality Assurance Auditing Quantity, we required more data than we could manually obtain. Rafiki allowed us to record all calls, and audit those calls with ease. ### 12. Time saver with fantastic support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Rafiki AI?** I recently subscribed to Rafiki after trialing it with my Support team. The AI transcripts are fantastic but the piece that excites me the most is their scorecards, which rates calls based on criteria and questions I can tailor to my needs. The scorecards have allowed me to quickly review calls at a high level while also providing me insights whenever I need to drill into a specific call for more training or review, saving me time and allowing me to focus my attention where it's needed most. **What do you dislike about Rafiki AI?** The dashboard has a bit of a learning curve **What problems is Rafiki AI solving and how is that benefiting you?** Rafiki is saving my time by allowing me to identify the calls that need the most attention or review ### 13. Value is unparalleled **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan I. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Rafiki AI?** We were previous Gong users that didn't drive the value for the amount that we paid per seat. After changing to Rafiki, there were some nuances to learn; however the implementation of AI for summarization has been huge for the team. Excited to see how this product continues to develop The service is unparalleled to any company we've ever worked with. Thanks Aruna and team for all that you have done! **What do you dislike about Rafiki AI?** Could be slightly faster when going from page to page, however Aruna and the team have been rolling out consistent updates to help with that. **What problems is Rafiki AI solving and how is that benefiting you?** We've been using it for transcriptions and call reviews to score the team and provide feedback. The breakdown of conversation stats have been amazing for us to coach the team further and the summarizations of the call provide such a unique value. ### 14. Super useful and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Jaxon M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Rafiki AI?** Using Rafiki has a lot of great features; my favorite feature is that I can listen to my team members' calls as well as my own so that I can compare tactics and strategies. **What do you dislike about Rafiki AI?** I don't particularly appreciate that sometimes when Rafiki transcribes your calls, it's not always super accurate. I would like to see a feature pointing out which words and phrases aren't precise to the phone call. **What problems is Rafiki AI solving and how is that benefiting you?** It is tough to notice things you must improve on while on the phone; looking back at my call and noting things I could improve on is an excellent way to strengthen my skills consistently. ### 15. Top Notch customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Rafiki AI?** The people.The product itself is quite intuitive and useful - but the team behind the scenes works tirelessly to make it what it is. Aruna deserves a personal shoutout! **What do you dislike about Rafiki AI?** Scorecard reviews are easy once you figure it out, but it can be a challenge for reps to go in and find feedback. **What problems is Rafiki AI solving and how is that benefiting you?** We're getting better insights to our calls and can identify problem areas for coaching. ### 16. Great Conversation AI tool for cost **Rating:** 5.0/5.0 stars **Reviewed by:** Anna K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Rafiki AI?** They are extremely responsive and flexible. I've asked for a number of edge cases to be solved for and they have delivered. Our currently CRM and phone system did not originally integrate with their system and created an integration for me even during my trial period. When I send a note to them, I get near instant responses. Our team enjoys seeing their calls in the system and reviewing the helpful analytics. They have scorecards and topic trackers you can create for the AI to identify specific key words to indicate critical call points were achieved and all can be customized. Overall, given the price point, their responsiveness and willingness to adapt and be flexible, along with offering an excellent at value costs, this has been worth it for our growing SDR and AE teams. **What do you dislike about Rafiki AI?** I'll be interested to see how their roadmap shakes out with some of the other big players in the space - would love to see sentiment analysis, real time coaching based on AI, ability to drop in best practices for reps as they calibrate their own calls or peer calls. **What problems is Rafiki AI solving and how is that benefiting you?** Helps give reps instant feedback with call transcription and topic tracking/tagging, scorecards, etc which relieves the pressure on the management team to listen to calls individually and pinpoint themes for coaching. ### 17. Amazing Conversational Intelligence platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rebekah E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Rafiki AI?** The way everyone is so helpful and prompt. When we suggest ideas/suggestions they incorporate it or find another solution. Aruna in particular is amazing. **What do you dislike about Rafiki AI?** Can't think of anything that I do not like about it. All suggestions and ideas tend to be incorporated. **What problems is Rafiki AI solving and how is that benefiting you?** Coaching Quality Helping employees analyse and improve their calls A feature that Rafiki has that is amazing is that in the analytics page has calls hyper-linked. ### 18. The best support I have ever received from any vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Arpith R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Rafiki AI?** Aruna's interaction in ensuring the tool works for us has been our best experience till date when working with any tool. She works closesly to ensure Rafiki captures all our business needs **What do you dislike about Rafiki AI?** Some parts of the tool are still in development and are being developed. But the progress that has been made weekly is incredible. This tool is going to disrupt the industry **What problems is Rafiki AI solving and how is that benefiting you?** Coaching, Quality scorecards, Conversational insights on our competition, product and customers, Training dissemination, deal management & simple holding of all our calls ### 19. Very responsive customer service and development team. **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Rafiki AI?** They grow with us and are very receptive to the updates or features we request. **What do you dislike about Rafiki AI?** the transcription isn't always the most accurate. **What problems is Rafiki AI solving and how is that benefiting you?** Improving integrations with our CRM and the transcription function. ### 20. Sales Intelligence is imperative - Rafiki offers most value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Raghav V. | Growth Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Rafiki AI?** Firstly, the core functionality, which is call recording and transcription works every time. The reporting and analytics are very helpful. Also, Rafiki integrates seamlessly with our Hubspot CRM, which automates passing of call notes into respective lead / opp fields. **What do you dislike about Rafiki AI?** We have been using Rafiki for 2 months now. Nothing as yet. **What problems is Rafiki AI solving and how is that benefiting you?** - sales calls intelligence and analytics - meeting transcripts - CRM notes for opps - training new reps ### 21. Great Coaching/Analytics Tool for a Small/Growing Team **Rating:** 4.0/5.0 stars **Reviewed by:** John E. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Rafiki AI?** I have used other coaching/analytics programs in the past, and I've always felt like I was not their core audience. Since I've mostly worked with small companies looking to scale a team, their seat minimums and price point were always a barrier. Rafiki was the first program that seemed to want to work with a smaller company looking to scale. I've found that the program is on par or even slightly better than other programs charging more than double the amount. **What do you dislike about Rafiki AI?** There have been times where the meetings were taking larger than usual to process. However, I can tell you that their support team is responsive and always gets the issue resolved quickly. **What problems is Rafiki AI solving and how is that benefiting you?** Coaching and developing reps. Especially now that the team is fully remote, it has been huge and helpful for their development and has been very helpful with onboarding new reps. The healthcare industry has a lot of details and many edge cases that are very challenging to learn. Having a playlist with possible objections, or even common questions that come up is very helpful. ### 22. Help your sales professionals to up their game! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Rafiki AI?** As a sales professional, it's important for me to make frequent changes with the right pitch, so Rafiki.ai helps me evaluate the conversation and make sure I deliver the right values to the potential customers. **What do you dislike about Rafiki AI?** Haven't encountered anything major to comment on, but maybe in the future if I see so. **What problems is Rafiki AI solving and how is that benefiting you?** As your team grows, especially in remote, it's important to share the right sales pitch with your new members of the team. Rafiki ai helps you record, transribe and evlaute them for the later time. ### 23. Affordable and on-point conversation intelligence **Rating:** 3.5/5.0 stars **Reviewed by:** Suraj S. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Rafiki AI?** Transcription quality and analytics at an affordable cost. They also have an impressive TAT while resolving customer issues. **What do you dislike about Rafiki AI?** Rafiki does what it's supposed to do. But one improvement area is UX - to give a more exciting user experience **What problems is Rafiki AI solving and how is that benefiting you?** It has been easier to take notes, identify the problem areas in our pitches and take corrective action based on Rafiki's analytics. We've seen a reduction in our sales cycle since implementing Rafiki. ## Rafiki AI Discussions - [What is Rafiki used for?](https://www.g2.com/discussions/what-is-rafiki-used-for) - 1 comment - [View Rafiki AI pricing details and edition comparison](https://www.g2.com/products/rafiki-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+01%3A39%3A23+-0500&secure%5Bsession_id%5D=0822f0bd-3ac1-4c14-93f4-c6315b7abf07&secure%5Btoken%5D=bce7e4542c37c35a132c714fb2a9ac1dc2b05278aa052b1a076d9c7eee9896f6&format=llm_user) ## Rafiki AI Integrations - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Rafiki AI Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance Analysis** - Coaching - Peformance Tracking **Generative AI** - AI Text Summarization **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Rafiki AI Alternatives - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,433 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,494 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,819 reviews)