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Rafiki

By GetRafiki

4.6 out of 5 stars
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Rafiki Reviews & Product Details

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Pricing

Pricing provided by Rafiki.

Starter

Starting at $19.00
1 User Per Month

Premium

Starting at $49.00
1 User Per Month

Rafiki Integrations

(2)
Integration information sourced from real user reviews.

Rafiki Media

Rafiki Demo - Sales Intelligence, Reimagined
Ask Questions. Get Answers. Drive Revenue. ⚡ ‍ Stop drowning in spreadsheets and manual updates. Transform complex sales data into clear insights. Generate comprehensive reports on deals, pipeline, and performance with one click. Ask questions in plain English about any deal or customer int...
Rafiki Demo - RevOps on Autopilot
More revenue. Less ops. ‍ Stop hunting for data across multiple systems. Rafiki's Gen AI Reports automatically gathers insights from your sales ecosystem to generate RevOps reports with one click. Track deal performance, competitive analysis, and team effectiveness in real-time.
Rafiki Demo - Less Friction. More Closing
Transform complex sales data into clear insights. Automatically capture notes, analyze calls, and identify winning patterns across your organization. Get real-time deal insights, buyer intent signals, and automate CRM updates to drive consistent performance.
Rafiki Demo - Transform your reps into superstars
Personalized Training at Scale Use Generative AI to automatically audits all calls and not only surfaces which Reps need help but also spot the areas where they need assistance. Set up your Reps for an unstoppable winning streak. Onboard 3x Faster Replicate winning behaviors by automatica...
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Rafiki Reviews (21)

Reviews

Rafiki Reviews (21)

4.6
21 reviews

Pros & Cons

Generated from real user reviews
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Cory C.
CC
Owner
Small-Business (50 or fewer emp.)
"Review for Rafiki AI"
What do you like best about Rafiki?

Rafiki AI has been a huge time-saver for our agency. The AI call summaries and coaching insights are spot-on, and the integration with our VOIP system worked flawlessly. The owner has been wonderful to work with — responsive, helpful, and truly invested in our success. Highly recommend Rafiki to any team looking to level up their call reviews and coaching!

Accurate AI summaries

Seamless VOIP integration

Outstanding support from the owner Review collected by and hosted on G2.com.

What do you dislike about Rafiki?

I cant wait to see how Rafiki continues to expand Review collected by and hosted on G2.com.

Barbara J.
BJ
Project specialist
Small-Business (50 or fewer emp.)
"Out-performs all its competitors, for a much better price with unmatched support"
What do you like best about Rafiki?

- Simplicity, range of features, support Review collected by and hosted on G2.com.

What do you dislike about Rafiki?

sometimes (rarely) I need to clear my cache before logging in (Login Loop) Review collected by and hosted on G2.com.

Kristina W.
KW
VP Sales North America
Mid-Market (51-1000 emp.)
"Fantastic tool for aligning Revenue and GTM teams"
What do you like best about Rafiki?

Super simple to set up, has all the features that a product like Gong offers but is 1/3 the price.

My reps love the transcription and the AI summary of their calls.

It's great for call coaching and for seeing talk times of each meeting participant.

The transcription also makes it really easy to share verbatim Customer feedback with our Product teams and Marketing teams. Review collected by and hosted on G2.com.

What do you dislike about Rafiki?

so far no downsides have surfaced and we have been using Rafiki for 4 months. Review collected by and hosted on G2.com.

Garrett J.
GJ
Account Manager
Small-Business (50 or fewer emp.)
"A fantastic bit of software with a very responsive CEO."
What do you like best about Rafiki?

We utilize Rafiki to capture orders and for quality assurance for our 50 salespersons. It allows new representatives an opportunity to learn from their calls while veteran staff are able to assist more clients, more accurately. From a management perspective, I could not assist/teach the number of salespersons adequately without Rafiki capturing those business opportunities and buying signals. Review collected by and hosted on G2.com.

What do you dislike about Rafiki?

Not a dislike, many of the features are always improving and adaptable to my needs. Review collected by and hosted on G2.com.

Prateek P.
PP
Manager Sales Ops
Information Technology and Services
Mid-Market (51-1000 emp.)
"Best Value for Revenue Intelligence"
What do you like best about Rafiki?

Smooth audio-video recording and transcript, all calls in one place, easy to use,

Easy integration,good support. Review collected by and hosted on G2.com.

What do you dislike about Rafiki?

Nothing such everything is working fine for us. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business (50 or fewer emp.)
"So Far, So Good"
What do you like best about Rafiki?

We've been using Rafiki for about a month. It's easy to use and it's ability to grade calls is impressive! Review collected by and hosted on G2.com.

What do you dislike about Rafiki?

It gives email notifications for each call recorded. Review collected by and hosted on G2.com.

Kirill C.
KC
Chief Operating officer
Small-Business (50 or fewer emp.)
"Great tool, great ui, but the support is even better than great"
What do you like best about Rafiki?

We were doing a research on tools for recording our calls and Rafiki, though it ended up on our shortlist quite ocasionaly, quickly became a leader. It has everything you need. It may not look as fancy or be as 'hyped' as others, but that's not why I'm here. The interface is clear, and it has a bunch of nice features like built-in translation or the ability to create short video snippets, integration with our CRM. The price is reasonable, one of the best on the market.

But what really makes them stand out is their support. I always look for ways to improve processes and make the perfect, so I was very pleasantly surprised that for any question or idea - I could get a detailed and comprehensive response in just a few hours. The guys at Rafiki are trully open to answer any question and discuss any idea. That's exactly how I expect 'service' to be nowadays. Review collected by and hosted on G2.com.

What do you dislike about Rafiki?

So far, there's nothing that would really bother me. Maybe the user management could be improved a bit, but that's a 'one-time' process to do and to get used to.

All is ok Review collected by and hosted on G2.com.

Sean  B.
SB
Mid-Market (51-1000 emp.)
"A Fantatstic Tool, with first class support"
What do you like best about Rafiki?

Rafiki was a refreshing alternative to more expensive options. Offering features comparable to Gong. We have been using it for over 10 months and it has grown with our needs and completely revamped our QA process. We were able to process 200 plus Sales , Support, and Success reps and monitor our performance. The AI and transcription is a game changer and has helped our managers focus on coaching and feedback. Review collected by and hosted on G2.com.

What do you dislike about Rafiki?

There is nothing I do not like, the feature set is growing and gives us complete coverage at a reasonable per-license price. Review collected by and hosted on G2.com.

Chanel Cecile K.
CK
Mid-Market (51-1000 emp.)
"Incredible Support Team"
What do you like best about Rafiki?

What I have enjoyed most about Rafiki is the amazing support team. You never wait long for assistance/replies, they are very attentive and that is super important when time, business-wise is a factor. I also appreciate the attention to detail that all of their implementations include. Video tutorials are easy to understand, if that doesn't work for you, they are always open to live training sessions. The Rafiki team's ability to show their customers individualized attention is amazing, they are professional as well as personalized, when it is required. Last, but not least the Rafiki Tool Platform is easy to navigate, provides cross-functional uses, and consistently provides new and useful features. Review collected by and hosted on G2.com.

What do you dislike about Rafiki?

There is nothing to dislike, they are very transparent, they explain what is possible, and are clear about what is not possible. No hidden schemes, never misleading. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
"Time saver with fantastic support"
What do you like best about Rafiki?

I recently subscribed to Rafiki after trialing it with my Support team. The AI transcripts are fantastic but the piece that excites me the most is their scorecards, which rates calls based on criteria and questions I can tailor to my needs. The scorecards have allowed me to quickly review calls at a high level while also providing me insights whenever I need to drill into a specific call for more training or review, saving me time and allowing me to focus my attention where it's needed most. Review collected by and hosted on G2.com.

What do you dislike about Rafiki?

The dashboard has a bit of a learning curve Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Rafiki.

Starter

Starting at $19.00
1 User Per Month

Premium

Starting at $49.00
1 User Per Month

Enterprise

Starting at $99.00
1 User Per Month
Rafiki Features
Call Recording
Machine Learning
Call Analysis
Customer Scoring
Speech-to-Text
Artificial Intelligence
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Rafiki
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