Omind

63 reviews

At Omind, we believe that at the core of every digital interaction lies a genuine human connection. We're on a mission to help businesses craft experiences that feel undeniably human. Navigating the crossroads of customer, business, and employee experiences, we utilize cutting-edge technology while keeping our focus sharp on the person at the other end. Our goal? To create moments that resonate, engage, and stand out in a digital-first world. Customer Experience: Dive into a world where every interaction is an opportunity. Powered by Generative AI, Omind ensures every touchpoint is curated and personalized, forging stronger bonds and driving brand loyalty. Business Experience: Redefine operational efficiency and agility. With Omind's intelligent document processing, align your activities with your vision, driving value at every step. Employee Experience: Unlock exceptional customer service and empower your agents with Omind. Here, AI-driven quality assurance merges with a seamless user experience, ensuring your team isn't just equipped, but are brand champions, ready to deliver excellence at every interaction. Standing at the nexus of innovation, strategy, and unparalleled design, Omind is the partner of choice for organizations aspiring to transcend the ordinary. Let's collaborate to craft experiences that resonate, inspire, and catalyze growth.

AI QMS by Omind

0 reviews

AI QMS by Omind is an AI-powered call center quality management software that automates QA processes across voice and digital channels. Designed for BPOs and customer service teams, it replaces manual evaluations with real-time, AI-driven interaction scoring, sentiment analysis, and compliance monitoring. Using Natural Language Processing (NLP) and speech analytics, AI QMS evaluates up to 100% of customer interactions—analyzing tone, intent, empathy, and script adherence with precision. The platform enables supervisors to access automated QA reports, detect coaching needs, and maintain consistent service quality without manual sampling or time-intensive reviews.

Accent Harmonizer

0 reviews

Accent Harmonizer by Omind (Powered by Sanas) is a real-time AI speech optimization solution. The speech-to-speech technology simplifies communication across diverse accents. It’s bi-directional capabilities and speech enhancement filters noises, while maintaining the speaker’s voice and emotions. Key Capabilities: • Real-Time Accent Harmonization: Refines accent patterns for global intelligibility without altering natural tone. • AI Speech Optimization: Enhances tone, pronunciation, and fluency for smoother communication. • Seamless Integration: Works with major enterprise communication systems. Benefits: Accent Harmonizer enables inclusive, high-quality voice interactions across global teams and customer touchpoints—bridging accents, amplifying clarity, and redefining how the world communicates.

AI QMS by Omind

0 reviews

AI QMS by Omind is an AI-powered call center quality management software that automates QA processes. The platform boosts auditing efficiency, accuracy, and compliance with real-time, AI-driven data. You get interaction scoring, sentiment analysis, compliance monitoring, and much more. Using Natural Language Processing (NLP) and speech analytics, AI QMS evaluates up to 100% of customer interactions. Its cutting-edge AI automation enables your supervisors to empower agents and ensure regulatory compliance. Key Capabilities: Automated QA Scoring: Evaluates every conversation in real time for accuracy and performance. Sentiment & Emotion Analysis: Identifies customer tone and empathy to improve CX insights. Compliance Auditing: Monitors interactions for policy adherence and regulatory standards. Multi-Channel Evaluation: Supports voice, chat, and digital support channels. Custom Dashboards & Reports: Provides visibility into agent performance and satisfaction metrics. Benefits: Enhances call center efficiency, ensures compliance, and delivers complete visibility into customer interactions—helping teams improve quality, consistency, and customer satisfaction at scale.

Arya

0 reviews

Arya is an advanced AI engine built to optimize business operations, enhance customer experience, and drive intelligent decision-making. Inspired by Aryabhata’s precision and analytical foresight, Arya empowers organizations with actionable insights, automated workflows, and predictive intelligence to improve efficiency and performance across teams. Key Capabilities: Quality Auditor: Analyzes agent-customer interactions with structured scoring to ensure compliance, communication quality, and training accuracy. Co-Pilot: Integrates with CRM and IVR platforms to assist agents with real-time call summaries, and SOP guidance. Coach: Delivers personalized AI-driven coaching focused on tone, pronunciation, and soft-skill enhancement to improve service excellence. Digital Cockpit: Predicts KPIs such as CSAT and NPS, monitors workload distribution, and supports data-driven resource management. Voice of Customer: Aggregates feedback and predictive insights to refine products and identify emerging market trends. Benefits: Enhances customer satisfaction through real-time insights and continuous service improvement. Increases operational efficiency by automating repetitive tasks and improving process visibility. Boosts workforce productivity with AI-powered coaching and intelligent assistance. Supports data-driven decision-making with predictive analytics and integrated dashboards.

Gen AI Voice Bot

0 reviews

Gen-AI Voicebot is a smart conversational voice automation platform that enables businesses to deliver real-time, human-like customer interactions. Designed for contact centers, customer support, and enterprise workflows, it handles service requests, task execution, and information retrieval seamlessly. The solution improves efficiency, customer satisfaction, and operational scalability across industries. Key Features: Human-Like Interactions: Conducts natural, contextual conversations with customers. Real-Time Response: Offers instant and accurate replies to queries. Automated Task Execution: Handles bookings, transactions, and data updates. Instruction Compliance: Follows structured business workflows reliably. System Integration: Connects with CRM, IVR, ERP, and other enterprise tools. Scalable Architecture: Manages high interaction volumes effortlessly. Benefits: Improves service efficiency, reduces operational costs, and enhances customer engagement through intelligent, always-on voice automation.