Their willingness to go the extra mile for the customer. The software itself is centered around the customer, and the user interface is simple for teams to adapt to

VOYC implementation has been stress-free from the start. Building the scripts was simple, and I found the entire platform to be very user-friendly. For us, call listening has been a time-consuming process, and VOYC has provided a solution. The platform has enabled us to monitor more calls, alert management of potential vulnerable customers, and provide us with a detailed transcript of every conversation. It provides accurate call grading against a fully customizable script. Alerts that are triggered from keywords that are easily amendable. Mimie, Chays, and Matt have been fantastic in dealing with my queries. Integration and ongoing support have been 10/10 service.

Voyc can be used to deliver additional QA and insights to business. What I Ilike best though is the team always listens to the customer takes customer feedback and tries to improve their offering.