# Voyc Reviews **Vendor:** Voyc **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 21 ## About Voyc Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions. It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate? Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, points out calls that need special attention, improves agent performance and automates QA workflows. Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes. ## Voyc Reviews ### 1. VOYC implementation has been stress-free from the start. **Rating:** 5.0/5.0 stars **Reviewed by:** Julian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Voyc?** VOYC implementation has been stress-free from the start. Building the scripts was simple, and I found the entire platform to be very user-friendly. For us, call listening has been a time-consuming process, and VOYC has provided a solution. The platform has enabled us to monitor more calls, alert management of potential vulnerable customers, and provide us with a detailed transcript of every conversation. It provides accurate call grading against a fully customizable script. Alerts that are triggered from keywords that are easily amendable. Mimie, Chays, and Matt have been fantastic in dealing with my queries. Integration and ongoing support have been 10/10 service. **What do you dislike about Voyc?** It would be great to sort evaluated calls into folders so we can organise calls into months and by what agent. This feature is not available yet, but the team has said they're working on it. **What problems is Voyc solving and how is that benefiting you?** Call listening has been a time-consuming process for us, and VOYC has provided a solution. Management were spending two days a week locked away manually listening to calls. With VOYC we can remain available for the team and complete call quality checks much quicker by reviewing calls already graded on the platform. ### 2. Voyc Superstars **Rating:** 4.0/5.0 stars **Reviewed by:** Raveshion M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Voyc?** Their willingness to go the extra mile for the customer. The software itself is centered around the customer, and the user interface is simple for teams to adapt to **What do you dislike about Voyc?** Not much downside from the Voyc end I hope as they grow, they continue to put customers first, live n their values and don't let the corporate world ruin ideas. **What problems is Voyc solving and how is that benefiting you?** Making QA faster delivers more value for businesses understanding insights and what customers are saying ### 3. VOYC Exceptional Quality Assurance and Excellent client experience improvement tool **Rating:** 5.0/5.0 stars **Reviewed by:** Matjatji M. | Quality Assurance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Voyc?** With VOYC as the Quality Assurance, we were able to better understand our clients' needs and frustrations through the calls that were captured on the VOYC platform. The learnings assisted in providing better coaching and assessing of the Momentum Investo clients transactions, this in term let to a consistent evident improvement in the client experience. The accesibility on VOYC is exceptional as you are able to listen to a call while at the same time you are reading the call transcript. In the Service environment silent gaps in the call are always an area of concern, with voice build in dead air time capture; this has simplified the process of identifying service agents with the most dead air and effectively provide the necessary training and techniques. **What do you dislike about Voyc?** I find VOYC to be very innovative and always evolving to try and constantly meet their clients' demands. With reference to the recent Quality tool development as an example **What problems is Voyc solving and how is that benefiting you?** Alerts- with the alerts possible threat to the business or possible social media complaints can be picked up and addressed immediately. Client experience- we are able to improve cleint experience by close monitoring of the alerts which means that we can quickly identify the dissatified clients and be able to problem speedy service recovery. Call Monitoring - speedy call monitoring for professionalism Identify and effectively reduce repeat callers ### 4. A great system for QA and a fantastic team to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Felicity V. | Head of Administration & Office Manager **Reviewed Date:** October 24, 2022 **What do you like best about Voyc?** The team behind VOYC are one of the best things about this product and the system's simplicity. **What do you dislike about Voyc?** I wish the home page could be made into a report where filters can be added. The charts are straightforward to view and it would be good if they could be added to the excel reports we generate. The excel reports are good, but they are sometimes difficult to understand. **What problems is Voyc solving and how is that benefiting you?** Using the VOYC system means that our calls are 100% monitored and quality assured. The alerts are a great function for us to assess the need for any additional training for individuals, and they can help us prevent and monitor any issues from the service we are providing. We are now using voice to help identify vulnerable customers more efficiently. ### 5. Great software that helps call monitoring in a timely manner. **Rating:** 4.0/5.0 stars **Reviewed by:** Luke M. | Compliance Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Voyc?** - Searching through calls via text to find key moments that i require. - Identifying potentially vulnerable clients via the alert system. **What do you dislike about Voyc?** The transcript isn't perfect and does make errors, I'm excited to see this improve as the software has huge potential. **What problems is Voyc solving and how is that benefiting you?** I find monitoring calls is a very time-consuming task, using Voyc is a huge help. The software checks via the transcript to help quickly check critical points are covered. ### 6. The software helps us increase our compliance checking and ensure higher due diligence **Rating:** 4.5/5.0 stars **Reviewed by:** Poppy K. | Compliance Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Voyc?** Identifying vulnerabilities. all of our calls can be monitored as opposed to manual listening, which would result in less checking **What do you dislike about Voyc?** The transcript can struggle to always be accurate **What problems is Voyc solving and how is that benefiting you?** Increased checking levels, identifying vulnerabilities, helping us fulfil consumer duty requirements ### 7. Excellent experiance **Rating:** 5.0/5.0 stars **Reviewed by:** Mduduzi T. | National Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Voyc?** The system is easy to use. easy access. The VOYC team has a chat functionality o the sight so that if you get stuck they can always assist you live on the spot. you can see areas of improvement from the onset. the system makes it easy for you to see where the red flags are in your organization by utilizing the emotions feature and clear script tracking scoring. **What do you dislike about Voyc?** the time frame it takes to have an additional feature that you require is what I dislike. The reason is that our environment is time-sensitive and requires results immediately. a dedicated resource is required to speed up the process in terms of requirements that will also benefit the system. **What problems is Voyc solving and how is that benefiting you?** The VOYC system displayed to the organization a red flag that we were not paying attention to. We have managed to attend to the red flag and diminish the problem at hand. ### 8. Voyc AI with a human touch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Voyc?** Voyc can be used to deliver additional QA and insights to business. What I Ilike best though is the team always listens to the customer takes customer feedback and tries to improve their offering. **What do you dislike about Voyc?** I dislike times when there is no availability of people to discuss the movement of specific projects **What problems is Voyc solving and how is that benefiting you?** Additional QA without increasing manpower , Insights and alerts to customer agent bahviour ### 9. Amazing support and systems **Rating:** 5.0/5.0 stars **Reviewed by:** Julie V. | Myriad Service - Portfolio Head, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Voyc?** Aside from the amazing, easy to use system, the people support is faultless. I have never had to wait and get frustrated sitting with an unanswered question- the support is amazing and the people are awesome , friendly, down to earth and so accommodating. Aside from the people support as described above- the flexibility of the system enables us to change focus as and when our strategy changes or even when we are driving something specific in our environment. **What do you dislike about Voyc?** Not possible to report anything at this stage **What problems is Voyc solving and how is that benefiting you?** Prior to Voyc, we always knew that we needed to be listening more to what our clients are telling us but the resources were limited. With this system and our limited resources ,we are still able to identify risk factors and training needs more easily than before ### 10. Innovative & Exciting Software - Affordable & Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha K. | QC & Training Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Voyc?** Voyc has an array of interesting features to assist your business in moving forward - working with a variety of languages & dialects. The analytics software is ideal for both small and large businesses and can give you full insight into behaviors and also allows you to track progress and problem solve. Customer service is amazing - Voyc are always on hand to troubleshoot and handle any queries **What do you dislike about Voyc?** A few bugs in the system - but this was sorted out within a few short time by Voyc. Their customer service is exceptional **Recommendations to others considering Voyc:** Ensure you ask lots of questions when this product is being devised for your business and also familiarise yourself with the features on offer. **What problems is Voyc solving and how is that benefiting you?** The ability to monitor multiple campaigns and teams, to problem solve efficiently, saving time on manual QA analysis, to have an oversight on the QA function and reporting ### 11. Debt recoveries **Rating:** 4.5/5.0 stars **Reviewed by:** Nonhlanhla T. | Quality assurance agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Voyc?** I like the fact that it has filters like the attribute, which makes it easy to search for specific types of accounts eg: Voicemails, Auto saved and right party accounts. Being able to easily search for accounts worked less than a minute which is a benefit to checking for reasons. Easily able to identify dead air on accounts and reasons for dead air Able to search on analytics using a specific word of whatever you are looking for eg: Debit - All debit order accounts come up which makes it easy to audit those specific accounts you are looking for . Dashboard to identify specific rundown on what you can audit eg: longest dead air on calls, How many conversations were held for the day etc Alerts for the day eg: Queries etc I also like the fact that if you require any help Voys representatives are always available to assist **What do you dislike about Voyc?** Kicks you out at times and have to restart and filter everything all over again **What problems is Voyc solving and how is that benefiting you?** Navigate/Auditing /monitor calls On alerts, it gives immediate queries eg if the agent was threatening on-call or not, Then after listening to the call, I can identify the issue with immediate effect / escalate the matter or resolve it. The benefit is voyc being able to analyze all the calls worked by agents ### 12. Brilliant software **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola a. | compliance officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Voyc?** They are always prepared to go the extra mile and are always on hand **What do you dislike about Voyc?** The transcript could be a little more accurate **What problems is Voyc solving and how is that benefiting you?** They are on hand to answer any questions ### 13. TCR Debt collections **Rating:** 2.5/5.0 stars **Reviewed by:** Mafodi T. | QAA, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Voyc?** That I can load a call script unique to my mandates, and tag keywords I want to be alerted on if used on any call. I mark or assign calls to myself or colleagues **What do you dislike about Voyc?** It is unable to accurately grade calls that are in vaneqular, Someone else can also grade a call already graded removing the first persons name. I cannot see the date the call was graded . **What problems is Voyc solving and how is that benefiting you?** Alerts where keywords are identified. this helps us curb any possibilities of customer queries going unresolved, agent unprofessionalism and also helps pull reports according to the keywords ### 14. Voyc - Our partners in customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Sherwin A. | Performance Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Voyc?** Voyc is easy to navigate, however the best thing is the prompt support we received from the Voyc team whenever required. **What do you dislike about Voyc?** Nothing to dislike really, maybe I dislike that we were not introduced to Voyc earlier on in my carreer. **What problems is Voyc solving and how is that benefiting you?** We are all about client centricity, Voyc allows me and the team to promptly act when there is a breakdown in communication between our agents and the clients. ### 15. Very Challenging but fun to work at the same time **Rating:** 5.0/5.0 stars **Reviewed by:** Nombulelo M. | QA Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Voyc?** Listening to the recording and reading at the same time In order for one to grade. **What do you dislike about Voyc?** Nothing at all Always find solutions to my challenges. **What problems is Voyc solving and how is that benefiting you?** None so far. Get to listen to recordings and can go into the Account while listening. ### 16. DEBT RECOVERY **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Voyc?** detailed analytics and Data, especially in regards to reporting. user friendly. Real-Time -technician support is available on Viacom and now WhatsApp. **What do you dislike about Voyc?** Inaccurate voice detection on vernacular conversations. The Inability to detect multiple users whilst grading / Evaluation calls. **What problems is Voyc solving and how is that benefiting you?** Real-Time problem solving on Time wastage, complaints. -Managing clients and Business requirements. i.e voyc provides analytical data on agents meeting scripting, negotiations strategies. Assisting in on Trends and focus areas. i.e the DashBoard provides an Arial view of adherence and compliance that may require urgent focus. ### 17. QA user **Rating:** 1.5/5.0 stars **Reviewed by:** Refiloe K. | QA, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Voyc?** Innovative and debugging errors in systems **What do you dislike about Voyc?** The voyc system still needs a few things to troubleshoot because at some points it cant work if the programmer is busy working on it like changing codes **What problems is Voyc solving and how is that benefiting you?** Alerts from both collectors and debtors like swearing, flirting and unprofessionalism ### 18. Easy to work on and navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Lebo S. | Service Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Voyc?** the navigation. It's easier to get to a call on Voyc than on Vitel. **What do you dislike about Voyc?** nothing yet. Everything I have used I like. **Recommendations to others considering Voyc:** Use it, It's great. **What problems is Voyc solving and how is that benefiting you?** Cutting calls. Management referral calls. ### 19. very likely **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Voyc?** how it can do volumes of calls and include transcript on it **What do you dislike about Voyc?** the system is slow and it takes time to sync some information graded. **Recommendations to others considering Voyc:** highly recommend it even though the system can be slow sometimes but it can be of good course **What problems is Voyc solving and how is that benefiting you?** checking if agents are professional and meeting the company call standard and following the proposed script. ### 20. quality assuarance **Rating:** 5.0/5.0 stars **Reviewed by:** dineo m. | quality assuarance officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Voyc?** it is very convenient and user friendly. **What do you dislike about Voyc?** the system can be very slow at sometimes **What problems is Voyc solving and how is that benefiting you?** grading. agents are improving on daily basis ### 21. Voyc makes it easier for me to work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Voyc?** My call center runs smoother and has turned into a streamline of services and product help line **What do you dislike about Voyc?** I wish I had more administrative features **What problems is Voyc solving and how is that benefiting you?** I've been able to link 3 of my call centers together to make wait times shorter ## Voyc Discussions - [What is Voyc used for?](https://www.g2.com/discussions/what-is-voyc-used-for) - [View Voyc pricing details and edition comparison](https://www.g2.com/products/voyc/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+13%3A19%3A08+-0500&secure%5Bsession_id%5D=83111f54-1566-4664-9e2d-5fb5f8aedb09&secure%5Btoken%5D=fee02f3181138fb312d12907cdf8f02fc94777b8f8ad2e53e4d4ec8e536ed38e&format=llm_user) ## Voyc Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Voyc Alternatives - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (576 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,450 reviews) - [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) - 4.7/5.0 (743 reviews)