Voyc Reviews & Product Details

VOYC implementation has been stress-free from the start. Building the scripts was simple, and I found the entire platform to be very user-friendly. For us, call listening has been a time-consuming process, and VOYC has provided a solution. The platform has enabled us to monitor more calls, alert management of potential vulnerable customers, and provide us with a detailed transcript of every conversation.

It provides accurate call grading against a fully customizable script.

Alerts that are triggered from keywords that are easily amendable.

Mimie, Chays, and Matt have been fantastic in dealing with my queries. Integration and ongoing support have been 10/10 service. Review collected by and hosted on G2.com.

It would be great to sort evaluated calls into folders so we can organise calls into months and by what agent. This feature is not available yet, but the team has said they're working on it. Review collected by and hosted on G2.com.

Their willingness to go the extra mile for the customer. The software itself is centered around the customer, and the user interface is simple for teams to adapt to Review collected by and hosted on G2.com.

Not much downside from the Voyc end I hope as they grow, they continue to put customers first, live n their values and don't let the corporate world ruin ideas. Review collected by and hosted on G2.com.

With VOYC as the Quality Assurance, we were able to better understand our clients' needs and frustrations through the calls that were captured on the VOYC platform. The learnings assisted in providing better coaching and assessing of the Momentum Investo clients transactions, this in term let to a consistent evident improvement in the client experience.

The accesibility on VOYC is exceptional as you are able to listen to a call while at the same time you are reading the call transcript. In the Service environment silent gaps in the call are always an area of concern, with voice build in dead air time capture; this has simplified the process of identifying service agents with the most dead air and effectively provide the necessary training and techniques. Review collected by and hosted on G2.com.

I find VOYC to be very innovative and always evolving to try and constantly meet their clients' demands. With reference to the recent Quality tool development as an example Review collected by and hosted on G2.com.

The team behind VOYC are one of the best things about this product and the system's simplicity. Review collected by and hosted on G2.com.

I wish the home page could be made into a report where filters can be added. The charts are straightforward to view and it would be good if they could be added to the excel reports we generate. The excel reports are good, but they are sometimes difficult to understand. Review collected by and hosted on G2.com.

- Searching through calls via text to find key moments that i require.

- Identifying potentially vulnerable clients via the alert system. Review collected by and hosted on G2.com.

The transcript isn't perfect and does make errors, I'm excited to see this improve as the software has huge potential. Review collected by and hosted on G2.com.

Identifying vulnerabilities. all of our calls can be monitored as opposed to manual listening, which would result in less checking Review collected by and hosted on G2.com.

The transcript can struggle to always be accurate Review collected by and hosted on G2.com.

The system is easy to use. easy access. The VOYC team has a chat functionality o the sight so that if you get stuck they can always assist you live on the spot. you can see areas of improvement from the onset. the system makes it easy for you to see where the red flags are in your organization by utilizing the emotions feature and clear script tracking scoring. Review collected by and hosted on G2.com.

the time frame it takes to have an additional feature that you require is what I dislike. The reason is that our environment is time-sensitive and requires results immediately. a dedicated resource is required to speed up the process in terms of requirements that will also benefit the system. Review collected by and hosted on G2.com.

Voyc can be used to deliver additional QA and insights to business. What I Ilike best though is the team always listens to the customer takes customer feedback and tries to improve their offering. Review collected by and hosted on G2.com.

I dislike times when there is no availability of people to discuss the movement of specific projects Review collected by and hosted on G2.com.

Aside from the amazing, easy to use system, the people support is faultless. I have never had to wait and get frustrated sitting with an unanswered question- the support is amazing and the people are awesome , friendly, down to earth and so accommodating.

Aside from the people support as described above- the flexibility of the system enables us to change focus as and when our strategy changes or even when we are driving something specific in our environment. Review collected by and hosted on G2.com.

Not possible to report anything at this stage Review collected by and hosted on G2.com.

Voyc has an array of interesting features to assist your business in moving forward - working with a variety of languages & dialects. The analytics software is ideal for both small and large businesses and can give you full insight into behaviors and also allows you to track progress and problem solve.

Customer service is amazing - Voyc are always on hand to troubleshoot and handle any queries Review collected by and hosted on G2.com.

A few bugs in the system - but this was sorted out within a few short time by Voyc. Their customer service is exceptional Review collected by and hosted on G2.com.