# Smartling Reviews **Vendor:** Smartling **Category:** [Translation Management Software](https://www.g2.com/categories/translation-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 703 ## About Smartling Smartling is the AI Translation Platform that helps companies grow globally, faster. Recognized as the leading translation management system by CSA Research and G2 users, Smartling harnesses the power of AI and machine learning to automate manual processes, seamlessly integrate with your existing tech stack, and deliver high-quality translations at scale— all while reducing costs and turnaround times compared to traditional methods. Smartling offers a comprehensive suite of services, from AI-assisted translation to professional support, ensuring that your translation program gets up and running fast. Here’s what makes Smartling stand out: With Smartling, translation is done your way. The platform provides the software, integrations, and services necessary for a successful translation program—all in one place. Whether it’s our translation management system, expert linguists, or integration with top-tier AI and machine translation models, we help you create a translation approach tailored to your specific needs. Smartling delivers AI solutions with purpose. While AI is often hyped, we focus on practical, researched, and tested solutions that address the key question: Can AI provide the best quality, speed, and user experience? With Smartling, the answer is an enthusiastic yes. And Smartling makes translation easier by allowing you to work directly in the tools you already use. No more switching between screens—you can start, track, and complete translations within your preferred content platforms. We offer integrations with over 40 popular content tools, plus a customizable API for everything else. Smartling is trusted by hundreds of global brands, including industry leaders like IHG Hotels & Resorts, Shopify, Pinterest, State Farm, British Airways, and Lyft. ## Smartling Pros & Cons **What users like:** - Users appreciate the **ease of use** of Smartling, finding it intuitive and user-friendly for seamless localization. (169 reviews) - Users value the **robust feature set** of Smartling, enabling efficient customization for various workflows and seamless integrations. (64 reviews) - Users appreciate the **helpfulness of project managers** at Smartling, enhancing their professional growth and experience. (63 reviews) - Users love the **intuitive interface** of Smartling, making project management and translation seamless and enjoyable. (60 reviews) - Users commend Smartling for its **responsive and helpful customer support** , enhancing overall satisfaction and trust in the service. (55 reviews) - Users appreciate the **intuitive user interface** of Smartling, allowing for quick adaptation and efficient translation efforts. (53 reviews) - Workflow Management (40 reviews) - Quality (38 reviews) - Efficiency (36 reviews) - Translation Memory (36 reviews) **What users dislike:** - Users face **translation issues** with Smartling, including poor quality and difficulties in accessing the latest translation memories. (67 reviews) - Users find the **difficult navigation** in Smartling overwhelming, requiring significant learning to use the platform effectively. (27 reviews) - Users express frustration with Smartling's **missing features** , particularly the absence of mobile SDKs and limited advanced controls. (22 reviews) - Users face **communication issues** due to reliance on PMs and slow responses, complicating the translation workflow. (20 reviews) - Users struggle with **poor search functionality** , making it difficult to manage translations and causing inconsistencies in projects. (20 reviews) - String Management Issues (17 reviews) - Slow Performance (16 reviews) - Users experience **inefficiency** due to delays in email notifications for available jobs, impacting timely responses. (14 reviews) - Quality Assurance Issues (14 reviews) - Accuracy Issues (13 reviews) ## Smartling Reviews ### 1. Decent localization tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Smartling?** Smartling is a powerful tool that combines localization CMS, CAT tool, task tracker, and project tracker. It doesn't excel in each of these roles, but if you need something that versatile, Smartling is a good choice. It's fast, able to process a lot file formats in large volumes. It's pretty flexible in how TMs are leveraged between projects and how workload can be distributed between different translators/vendors. It's pretty easy to learn and use and their customer support usually responds within an hour providing solution to most of the problems. It has integrations with many modern tools and API also works pretty well. **What do you dislike about Smartling?** The way the parser is customized by adding directives to the source file. It also lacks flexibility working with Excel spreadsheets - only supports very specific structure, and if you have something more custom - you need to convert to CSV and add directives to make it work. Smartling is not able to work with folders or zip archives, you can only feed files without any hierarchy. It doesn't support multilingual view with languages in columns. Translators mention that it's CAT tool is way behind competitors like MemoQ or Phrase. The pace of implementing new features is not great - we submitted some feature requests long ago and the team is still working on adding them. And in general, I don't see a lot of new stuff added to Smartling during past 2 years we've been using it. Seems like most of team's effort is focused on improving AI translation, and UX is not a priority now. **What problems is Smartling solving and how is that benefiting you?** Smartling works as a single CMS where all the content from different departments (dev, marketing, web, support, community, legal) land and get localized. It helps us maintain our TM and keep consistency in localization of various products across the company. ### 2. A comfortable and always available platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** What I like the most is that it is accessible at any time and place. **What do you dislike about Smartling?** Sometimes it is complicated to find certain symbols to insert them **What problems is Smartling solving and how is that benefiting you?** I don't quite understand what you mean by this. ### 3. Positive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Smartling?** The interface is user-friendly and quick to access **What do you dislike about Smartling?** The MT outputs and the Foundation workflow are not always useful **What problems is Smartling solving and how is that benefiting you?** The tool is easy to handle ### 4. User friendly experience for linguists **Rating:** 4.5/5.0 stars **Reviewed by:** Laura N. | Freelance Translator (IT-EN-FR), Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** This platform is very user friendly and straightforward. As a translator, it's easy to manage the workflow and enable/disable availaibility for new jobs. I also appreciate the fact that I can simply login to my account and start working on my tasks. **What do you dislike about Smartling?** Notification management feature is a bit too complex. **What problems is Smartling solving and how is that benefiting you?** The workflow is smooth and straightforward. I also appreciate being able to enable/disable my availability by pressing a button. ### 5. Smartling CAT tool **Rating:** 5.0/5.0 stars **Reviewed by:** Marieken V. | Vertaalster, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Smartling?** The ease of use, style guides and language resources are next to being straightforward also helpful. Als the response time and help of the PMs is great. **What do you dislike about Smartling?** Over time, TMs become “polluted” with outdated or inaccurate translations. I think the response time/knowledge of the help desk could be improved. **What problems is Smartling solving and how is that benefiting you?** Quality assurance, TM search and Glossary are valuable assets of the system. ### 6. Comfortable, a dark mode would be welcome. **Rating:** 5.0/5.0 stars **Reviewed by:** Silvan H. | Traducteur, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** Flexibility of the platform, ease of use. Good technical support. **What do you dislike about Smartling?** A dark mode is missing, which would be very useful for translators who spend many hours in front of their screen. The predictive input mode is currently limited to the glossary, the tool could be extended to the entire TM. **What problems is Smartling solving and how is that benefiting you?** Management of large volumes of text, translation memory, suggestions based on glossary entries... ### 7. User-Friendly CAT Tool for Professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Fredrik L. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Smartling?** Smartling has a nice UI that is easy to comprehend. I'm always more efficient working with Smartling projects compared to other platforms. **What do you dislike about Smartling?** I'm not the biggest fan of the QA tool in Smartling. However, it's probably a user-issue rather than a platform issue. **What problems is Smartling solving and how is that benefiting you?** Smartling is allowing me to work as a translator for a range of clients. ### 8. Great support, great proprietary resources, but rates keep going down **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Smartling?** Smartling has a very professional enviroment, and their portal/Translation platform is excellent: easy to use, reliable, and fast. Project managers are helpful and usually hear your feedback/concerns. **What do you dislike about Smartling?** Smartling has reduced my rates in half since I joined it. They say productivity is higher with all new technology and AI, but actually now I'm working more hours and making less money. There is also inflation to take into account. Also, this is not a trend within the industry, as the other agencies I work with have not decreased my rates. **What problems is Smartling solving and how is that benefiting you?** This question does not apply to me, I hire my services to Smartling. ### 9. Smooth work experience **Rating:** 5.0/5.0 stars **Reviewed by:** Miquel . | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** It is easy to use and quite intuitive. I like the option of downloading the file for external QA review. **What do you dislike about Smartling?** The machine translation autopopulated not aways takes into consideration the tone (formal/informal) indicated on the Style Guide. That results in unnecessary extra work in languages where the tone of voice needs different approaches depending on that. **What problems is Smartling solving and how is that benefiting you?** It is for sure better than using a word document. ### 10. I am a translator with Smartling and it is a great company **Rating:** 5.0/5.0 stars **Reviewed by:** Trini B. | Translator and lozalization expert EN/IT>ES, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Smartling?** Smartling is a useful translation platform, it is really easy to use, and the interface is not loaded with a hundred options that no one knows how to use. I use it on a daily basis and it is one of my favourite translation software products. **What do you dislike about Smartling?** The only downside is that it has fewer features than other translation software programs. But I could always solve my issues my contacting the team. **What problems is Smartling solving and how is that benefiting you?** I am a freelance translator and I use Smartling to translate, edit and localize. Actually, Smartling is hiring me for my translation services. ### 11. Satisfying **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartling?** Interesting varied jobs, very helpful project managers, very good resources **What do you dislike about Smartling?** The editor's feedback system could do with an overhaul. **What problems is Smartling solving and how is that benefiting you?** None, since I don't run a business. ### 12. Good translation service to reduce workload and improve experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Smartling?** Their translation platform is easy to learn and use. I appreicate the ability to be able to manually change previously translated words or phrases. We use their GDN product, so it was easy fairly to implement and didn't create additional integration work for our IT colleagues. This also allowed us to integrate the product into a different content management system. We primarily use their machine translation service and have been happy with the quality of the translation in the 13 languages that we translate. We've also used their human translation option and have been happy with the quick turnaround time. Our customer success manager has been very helpful throughout our relationship and is quick to pull in experts if they're not able to assist themselves. **What do you dislike about Smartling?** Their implementation documentation was pretty general and took a bit of trial-and-error by our IT colleagues to figure out how to successfully integrate the product with our system infrastructure. **What problems is Smartling solving and how is that benefiting you?** We were asked to translate our website into 13 additional languages to be more accessible for our non-English-speaking users. We previously only offered a handful of pages in one forieng language. We knew that we could not manage the oversight and additional work required to keep our 500-page website up-to-date in 14 different languages, so we needed to find a solution that could do this for us. From a cost perspective, we knew that human translation would not be possible for all our pages, so their machine translation option worked well for our needs. We were able to balance this with some targeted humand translation on specific pages and languges. Since implementing, we've seen increased usage of our foreign language pages and heard positive feedback from users. ### 13. Excellent Custome Onboarding support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Smartling?** I appreciate Smartling's intuitive interface, making it easy for our team to navigate and manage our localization projects. The highly customizable dashboard allows us to tailor our workspace to our specific needs, ensuring efficient workflow. Additionally, Smartling's robust reporting tools provide great and easy to collect insights into project progress and performance. The comprehensive onboarding materials in the Help Center, combined with the exceptional support from our Customer Success Manager, have been instrumental in our successful adoption of the platform. **What do you dislike about Smartling?** While Smartling's roles and permissions system is generally effective, we'd appreciate more flexibility, particularly in the dual role option, to streamline the process of switching roles for users. **What problems is Smartling solving and how is that benefiting you?** Smartling is helping us streamline our localization process by providing a robust TMS and AI toolkit. This solution enables us to efficiently handle translations across multiple languages while meeting the growing demand for high-quality content, supporting our new supply strategy. ### 14. I'm going to lose my job as a translator **Rating:** 4.5/5.0 stars **Reviewed by:** William L. | Translator and Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** very efficient, they provide two AI translation options and one machine translation, means that we have more options to choose **What do you dislike about Smartling?** we are not translators anymore. we are just picking the most suitable version and provide minor edits. **What problems is Smartling solving and how is that benefiting you?** I don't need to worry about formatting, translation memories and glossaries. ### 15. My Smartling review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Smartling?** I like the fact that we are free to assign jobs ourselves, as well as decline any job assigned when we are at capacity or are suddenly not available. PMs are also always available to help, and very responsive. **What do you dislike about Smartling?** It might sometimes be a bit hard to get jobs. **What problems is Smartling solving and how is that benefiting you?** Smartling provides me with jobs without having to buy an external translation tool that is usually quite expensive, especially when you are a freelancer. That way, I can have work without extra charges. ### 16. User-friendly CAT tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Smartling?** The CAT tool itself is quite good in my opinion - easy to work in, easy to find ressources if some are attached and so on. The issues feature is also very practical in order to ask questions to the client if needed. **What do you dislike about Smartling?** The differences between the workflows that are implemented aren't always clear to me (linguist review, aiht and so on). It also sometimes takes a while for PMs to answer querries as we don't have a direct line to them. **What problems is Smartling solving and how is that benefiting you?** N/A ### 17. I found in Smartling a Company where resources are respected both professionally and personally. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Smartling?** The Cat tool itself it super user-friendly, it´s like an all-in-one platform where you can even communicate with the customer! Communication with PMs is optimal! **What do you dislike about Smartling?** I don´t have an area of dislike. Every new implementation is always under review to give us as translators the best tools they can and to make our job easier. **Recommendations to others considering Smartling:** There is nothing you can doubt about!!!! **What problems is Smartling solving and how is that benefiting you?** Smartling is always solving any gap that may arise. This is something that benefits all translators since it helps improve their performance. ### 18. Smartling is an easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Era Y. | Language resource, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** It is very clear and user-friendly. Each area is well labeled. **What do you dislike about Smartling?** Nothing in particular, on the contrary. The fact that you can find everthing related to your work is a plus. **What problems is Smartling solving and how is that benefiting you?** I just need to focus on my job and not worry about anything else. ### 19. A great tool for translators who need an easy translation tool to use **Rating:** 4.5/5.0 stars **Reviewed by:** Johana P. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Smartling?** What I like is the short segmentations, I believe it is easier to translate and process MT translations. **What do you dislike about Smartling?** It is not easy when it comes to see the layout and context where these segments are inserted. **What problems is Smartling solving and how is that benefiting you?** I haven't experienced any problem. ### 20. A pleasure working with Smartling **Rating:** 5.0/5.0 stars **Reviewed by:** Gisele L. | Freelance translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** Streamlined job list, translation editor + MT easy to use. Prompt and friendly support. **What do you dislike about Smartling?** Filter Source/Target not always handy on jobs with several pages. **What problems is Smartling solving and how is that benefiting you?** Expedit my linguist work with IA output of quality. Consolidates several accounts in a single platform. ### 21. A great tool for translating and editing tasks. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Smartling?** It is both intuitive, easy to use and at the same time offers all the necessary functions for a translator to perform professional translation and editing **What do you dislike about Smartling?** there's nothing I don't like about Smartline, maybe the perfect thing would be to be able to work with it even offline! **What problems is Smartling solving and how is that benefiting you?** helps me perform translations and revisions quickly and professionally, maintain consistent terminology throughout texts, and check translation output directly in a preview ### 22. Smartling puts in the most effort to solve our process issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Smartling?** The translation memory and interface overall is easy to use, if you are already familiar with the translation process. Our Smartling Team is very responsive and helps us implement new projects quickly **What do you dislike about Smartling?** Reporting in Smartling is not always useful since we have multiple teams with multiple projects using one account with different billing structures. Accounting for project costs have been extremely challenging Issue management is difficult to use- difficult to assign what to do with each issue. We are facing a number of integration challenges with Contentstack. Missing entries, re-publishing process, workflow routing. Removing inactive accounts or changing permissions is difficult from an admin perspective. **What problems is Smartling solving and how is that benefiting you?** Smartling is helping us solve our Translation Memory issue. Now, since all of our content is in one place, it is easy to search for terms we have already translated to help create new content. The AI Translation also shows great promise and we will be switiching over to that for certain langauges. ### 23. Good experience, but visibility of important features is not ok **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Smartling?** It is relatively easy to use and it helps a lot with very fast deliveries **What do you dislike about Smartling?** The fact that I constantly need to expand various items on the right part of the screen. Issues should be readily visible from the get go. Also, in the case of fuzzy matches, Trados has a better approach. You can actually see what needs to be done without much digging. **What problems is Smartling solving and how is that benefiting you?** It solves the MT output implementation part. ### 24. Working for Smartling has been a great experience — professional, reliable, and always supportive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2025 **What do you like best about Smartling?** What I appreciate most about Smartling is their intuitive platform and smooth workflow, which makes managing projects easy and efficient. **What do you dislike about Smartling?** There’s really very little to dislike, but if I had to mention something, I would say longer deadlines are always a good thing. **What problems is Smartling solving and how is that benefiting you?** Smartling streamlines translation and editing processes, making it easier to manage projects and communicate effectively, which helps me work more efficiently. ### 25. Smartling meet target with a smile **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Smartling?** The smartling language and support teams are very responsive, always ready to help and very friendly and approachable. Re. the TMS, context is a very strong point and it is generally robust and easy to use. **What do you dislike about Smartling?** some integrations (e.g. Figma) is not very flexible to use lack of flexibility regarding roles and permissions **What problems is Smartling solving and how is that benefiting you?** Smartling allows automation of most processes Context ### 26. Easy to use, convenient, reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Smartling?** If you have used a CAT tool before, you can easily start using Smartling too. Since it’s cloud-based, you don’t have to download software, deal with compatibility issues etc. **What do you dislike about Smartling?** The QC feature could be more user-friendly. **What problems is Smartling solving and how is that benefiting you?** You don’t have to purchase/download a software as it’s cloud-based, and it’s very easy to use. ### 27. Very good tool for translations **Rating:** 4.0/5.0 stars **Reviewed by:** Vivek H. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Smartling?** Quite a good number of features including machine translations and good amount of integrations. The customer support is no doubt fantastic, specially a lot of help that we received while integrating was quite useful. The implementation was quite simple and required minimal gudiance. The documentation is quite elaborate, good and easy to understand. Integration with various AI platform as well as Smartling based AI models is definitely a plus and we are looking forward to use the same to fastrack our localisation processes. **What do you dislike about Smartling?** The only thing is the UI for viewing jobs, projects and strings, which can be a little more intuitive. It is not bad but slightly difficult to navigate for first timers. Will be nice if that can be made more intuitive. **What problems is Smartling solving and how is that benefiting you?** Localisation is being made simpler and quicker. Use of translation memory and machine translations has reduced the overall cycle time. ### 28. An interesting online CAT tool solution **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Smartling?** Smartling enables both PMs and translators to work online, as it integrates the entire translation project workflow. Translators are immediately notified by email when a project is assigned and can get to work straight away. **What do you dislike about Smartling?** I'd like Smartling to be able to display the POs for each project and clearly show the breakdowns. I'd also like the platform to be a little less confusing when it comes to the various options for saving work between Save page and Submit. The Quality check stage could also be improved, as the results don't appear next to the translation but in another window, which makes checking more tedious than with other CAT tools. **What problems is Smartling solving and how is that benefiting you?** Smartling makes it easy to translate online instead of using a CAT tool in the form of software. ### 29. Great translation tool to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** The tool is very user-friendly, and I love the fact that I can custom settings to use the keyboard shortcuts from my favorite CAT tool. **What do you dislike about Smartling?** Being an online tool, you need a reliable connection. **What problems is Smartling solving and how is that benefiting you?** It's a good tool to handle translation tasks, from actual translation to proofreading and final delivery. ### 30. Good translation/Good people **Rating:** 5.0/5.0 stars **Reviewed by:** Miriam R. | Technical writer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Smartling?** I think what I like most is the support I get from people like Adam or Ke. I often need someone to hold my hand and walk me through each steps, sometimes several times before I can do it alone. **What do you dislike about Smartling?** I do have to do a lot of preliminary setups before translating (setting up workflows, preparing the documents, excluding strings, answering translator questions) and I wish there was a simpler way of managing the Glossary (which I'd love to do but don't have time). **What problems is Smartling solving and how is that benefiting you?** We wish to stop doing internal review with Laerdal people (it's a bottle neck and take too much time) and have Smartling people do it instead. We're hoping to gain time and money with that. Also, having 1 single place where all our translations are hosted is a plus. ### 31. Best translation tool out there that saves money and time thanks to the Translation Memory **Rating:** 5.0/5.0 stars **Reviewed by:** Shiloh B. | Marketing Automation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Smartling?** Translation memory Support for various file formats Directives in HTML and CSV **What do you dislike about Smartling?** The errors tool - difficult to understand to which string the translator or reviewer refers to ad in which language. **What problems is Smartling solving and how is that benefiting you?** It solves spending tons of money and time on re-translations of pre-translated strings. ### 32. Smartling is good but not great **Rating:** 3.5/5.0 stars **Reviewed by:** Pat B. | French Technical Content Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Smartling?** Smartling is good in terms of speeding up my translations, the context tab is very good. It is fairly easy to add files into projects and to download them for publication or QA into other applications. **What do you dislike about Smartling?** Incorrect translations that were previously corrected are reverted in the review stage. Annoying TM notices. I have to add ID numbers which need to remain unchanged, but Smartling does not understand this & it is time-consuming to get the same segment to appear in both source and target segments. **What problems is Smartling solving and how is that benefiting you?** Smartling is helping speed up translation work and also helping increase our TM and glossary so that these can be shared across multiple teams in our organization. ### 33. Working with Smartling <10 years, I can see the progress - but there is more to be achieved. **Rating:** 4.0/5.0 stars **Reviewed by:** Giovana B. | Localization Project Manager, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Smartling?** Being online is a great advantage for us LPMs and all linguists, as it can be accessible anywhere. Not imposing license fees for translators is also great and essential. I like having different workflows, but I also feel features could be improved. **What do you dislike about Smartling?** Not that I dislike, but while testing features I see areas for improvement and, sometimes, it's difficult to get those implemented. **What problems is Smartling solving and how is that benefiting you?** Smartling allows us to use integrations and translate thousands of strings effectively. ### 34. User friendly, simple and with a good range of functionalities **Rating:** 4.0/5.0 stars **Reviewed by:** Milena F. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** Easy to use, some tools inserted such as AI. **What do you dislike about Smartling?** PM are to a minimum and when you send a query to client very few asnwered since they do not know how to send a segment back or do not care. **What problems is Smartling solving and how is that benefiting you?** I am not sure.... ### 35. Easy and comprehensive translation tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Smartling?** Once you grasp the basics, Smartling makes localizing content into various languages straightforward. It provides a wide range of options to customize each language’s settings. Additionally, its seamless integration with services like Salesforce Knowledge simplifies the process of localizing, reviewing, and publishing multi-language articles to our help center. The CAT tool is also very helpful and intuitive to use. Customer service and support are top-notch; our account manager goes above and beyond to ensure that our operations remain smooth. **What do you dislike about Smartling?** While Smartling is a solid product overall, the learning curve can be steep for users who are unfamiliar with translation tools. However, once you get past the initial learning phase, it becomes much easier to use. **What problems is Smartling solving and how is that benefiting you?** Localizing our knowledge database (over 300 help articles) into multiple languages, while adjusting each region's specifics. ### 36. Great for smaller businesses with novice localization experience. **Rating:** 2.0/5.0 stars **Reviewed by:** Sebah G. | Globalization Associate, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Smartling?** I appreciate the UI, support team, cusomized reports. **What do you dislike about Smartling?** The linguistic asssets are overly complicated. **What problems is Smartling solving and how is that benefiting you?** Currently Smarlting is working on/considering adding a custom LLM step that will help us solve for English locale transformations. ### 37. Pros and cons of working with Smartling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2025 **What do you like best about Smartling?** User-friendly platform, always available. **What do you dislike about Smartling?** Large projects can make it run a bit slow. **What problems is Smartling solving and how is that benefiting you?** Professional translation as a freelance translator. Smartling is one of my main sources of income nowadays. ### 38. Easy to use, increased quality and consistency **Rating:** 5.0/5.0 stars **Reviewed by:** Brigitte C. | Freelance Proofreader and Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Smartling?** Easy to use, glossary and translation memories help increase consistency of translations **What do you dislike about Smartling?** Nothing comes to mind for dislikes of the system. **What problems is Smartling solving and how is that benefiting you?** Helps with translation jobs ### 39. Easy process to choose/approve tasks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** Easy process to choose and approve tasks. **What do you dislike about Smartling?** Unpredictable workload and too many small tasks (meaning low paymnet) **What problems is Smartling solving and how is that benefiting you?** Sometimes the pages do not update, like Invoices page not updating. ### 40. Excellent customer service and communication **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Smartling?** It was relatively easy for someone like me (a complete novice to a TMS) to find my way around and use it. This has been bolstered by our very helpful Smartling liaison, Emily, and the rest of the team assigned to our account (shoutout to Jose). They are prompt in responding to our questions and helping us translate our needs into actionable items. They are willing to listen and get creative with us. Most of our integrations have been pretty straightforward to set up. If there are integrations we'd like to see added, they hear us out (and have added a few of our requests since we've been working together). Our linguists seem satisfied with the tooling as well. **What do you dislike about Smartling?** There are a few small navigational irks, things aren't always in the place I think they're going to be. I also wish I could see the translator's view more easily to help my linguists troubleshoot, and I would love to be able to add multiple roles to users. The only other item on my wish list for now is breaking up long-form text, or having the option to do so. We will be translating more HTML pages with long paragraph blocks of text, and without the ability to break up those big blocks of text more easily, we won't be able to get much use out of the translation memory created from this particular project. It is rare we will see this long-form blocks of text repeat themselves exactly, but we could see phrases and sentences repeating themselves. **What problems is Smartling solving and how is that benefiting you?** We use it to translate our app, web-based assets, and occasional marketing materials for our international markets -- keeps our international products on pare with the main EN prroduct. ### 41. Technical Project Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnie N. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Smartling?** Ease of Use: They have a very userfriendly interface the get translations performed in a timely bases. Ease of Implementation: If you are a newer user your account manager and or technical support contact can assist to get your translations setup and translated in short order. Customer Support: You always have support@smartling which is the email address for the technical support team who can handle anything from the most simple to the more complex asssitance in a timely manner. Smartling translations completed for your company that have been processed remain in the portal and when setting up new translations for another project does not incure additional cost unless there are some small changes or additional text that needs to be translated. **What do you dislike about Smartling?** I'm a newer user and can't think of anything that I don't like about Smartling. I also don't see any downside of using Smartling. **What problems is Smartling solving and how is that benefiting you?** In some cases my clients have have international reach and Smartling helps me support multiple product catalog translations for many language and country combinations. ### 42. Smartling as a localization tool **Rating:** 4.0/5.0 stars **Reviewed by:** Emilio P. | Private foreign language teacher (French, Spanish and English), Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Smartling?** Smartling's platform, although not perfect, enables translators to work effortlessly and seamlessly in a multi-format job. **What do you dislike about Smartling?** The glossary terms are not always respected and its machine translation accuracy has to be honed. **What problems is Smartling solving and how is that benefiting you?** It has enabled translators to speed up our deliveries. ### 43. I've been using it for 11 years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** Friendly interface, easy access to translation memories. **What do you dislike about Smartling?** Low rates, everything is AI-generated, and there is no place for search engine optimization. **What problems is Smartling solving and how is that benefiting you?** Smartling is solving the problem of getting your translations fast. ### 44. When translation becomes easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Smartling?** The way to manage multiple languages, projects, and translators in one place. Smartling's team is also always adding new features and improvements. I also like their regular webinars who help us stay on top of the new features and trends in the industry. **What do you dislike about Smartling?** All the different steps we sometimes need to repeat to achieve one goal. The fact that they're not offering anymore the Over-the-air feature for mobile translations. **Recommendations to others considering Smartling:** Smartling is easy to use, and the team is always very reactive and available. **What problems is Smartling solving and how is that benefiting you?** Managing our localization and translation process. It's easy to assign translation jobs to vendors, maintain consistency with our Translation Memory and having a connector with Wordpress. ### 45. Best Translation/localization Partners **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Smartling?** Smartling has a great customer service, they are highly responsive and willing to help your company gain efficiency in translation and localization processes. Having a team of AI experts shaping the TMS features is defintely is a plus. **What do you dislike about Smartling?** As a relatively new TMS, there are still some feature limitations but as Smartling is very open to hear their customers and take into consideration their needs, they have a very extensive road-map which covers most of them. **Recommendations to others considering Smartling:** Provide a better performance in China (Great Firewall) **What problems is Smartling solving and how is that benefiting you?** With the help of Smartling we are streamlining translation processes more efficiently, saving time and money as well as ensuring a consistent messaging around the globe. ### 46. Could be more user-friendly, but a powerful all-around tool for Localization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Smartling?** Smartling has an excellent CAT tool that really speeds up the translation and review process. The tool's connectors are also pretty powerful, allowing for translators to see the page ready while they're translating, which is great to ensure consitency, contextualized translations and recognize UI limitations before the translation is actually submitted. **What do you dislike about Smartling?** Finding certain features and settings isn't always easy, and sometimes a change that should be made with one or two clicks takes several. Sometimes, it feels like you have to investigate to actually get where you need to be, when things could be easier to find. The way tools are linked together and categorized could improve, and certain necessary bulk actions are missing. **What problems is Smartling solving and how is that benefiting you?** Smartling is putting us together with translators, estimating budgets and providing an excellent CAT tool to conduct translation work with. There's Translation Memory maintenance, Glossary maintenance, workflow setups and basically everything you'd expect from a complete Localization product. The connectors and APIs really help in automating our workload and getting things delivered quickly and with the expected quality. ### 47. All the features I need bundled up in a very intuitive platform **Rating:** 4.5/5.0 stars **Reviewed by:** Marianne R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Smartling?** What I like the most about Smartling is that I find it very intuitive and user-friendly. All the info I need is there: concordance search, glossary, style guide when applicable, segment history, etc. and most of all the context panel that allows me to see context as well as how the translation will look like in real time (which is great as French espands quite a bit and I can see if I need to "chop" the translation for layout reasons). The export option is also very convenient to save my work and run various checks and the @mention when you log an issue is a big bonus. And last the Content search function (may only be active if you have Project Manager privileges) with its wealth of options (from the basic Project, Job, Status, Language, etc. to Key/Variant, Tags, etc.) allowing you to refine searches and drill down on very specific strings. This is by far my favorite CAT tool and I work with quite a few different ones! **What do you dislike about Smartling?** Usual downsides of most CAT tools: segmentation is not always the ultimate when working on creative texts and QA checks sometimes send back "false positives". At the moment, MT suggestions still require quite a bit of improvement, but I can't wait to see the use Smartling will make of AI developments! **What problems is Smartling solving and how is that benefiting you?** Leveraging existing translations and ensuring consistency across the board Seeing final translation in context ### 48. Smartling's customer support is excellent and they offer flexible solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Smartling?** What I like most about smartling you have a good overview of the different projects. You can maintain the glossary and provide additional information for translators. If there are problems with the translation, translators can contact you directly, which solves the problem quickly. Financially it is very helpful for our company that we only pay for the software when we use it: we have times in which we need a lot of translations and also times where we don't need them at all. Additionally, you can always count on the team when you have questions or urgent topics. **What do you dislike about Smartling?** Sometimes when technical things change in the smartling system or you want to change things yourself like workflows, it's not as intuitive as I would like to be so I need to contact support to double check. I guess it's because Smartling is a bit more complex than other providers. **What problems is Smartling solving and how is that benefiting you?** We used to contact freelancers ourselves, but with smartling we don't have to do the project management anymore - this saves us a huge amount of time. It is especially good for rare languages, because you can make sure that the translation will be delivered on time with good quality. ### 49. Our favourite cloud-based translation management platform to grow our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2021 **What do you like best about Smartling?** The first thing and the most important thing is the trustful relationship we have built with our Smartling Project Manager and our Smartling Customer Success Manager thanks to daily communications, weekly syncs and bi-annual check-in. What I appreciate most about Smartling is the inherent flexibility the platform provides. The SLS Team efficiently localizes all our content using automated workflows, making the process remarkably easy, swift, and cost-effective. **What do you dislike about Smartling?** Smartling is evolving constantly, offering always new features, new connectors. So what I dislike about Smartling is nothing! I don't have enough time to keep up with its continuous evolution, but I keep updated thanks to my Smartling Customer Success Manager. **What problems is Smartling solving and how is that benefiting you?** 100% of our content at Rover is localized through Smartling. It's impressive because we are talking about almost every type of content: blog post, macros, CRM email marketing, help center articles, web/ios and android content. We just built a new project as well to transcreate youtube Rover videos. It's very exciting! ### 50. Smartling is where we can store and access all our content **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Smartling?** Having all content (target and source) in one place is very helpful as we can leverage it anytime. **What do you dislike about Smartling?** We often struggle with TM leveraging "old" translations instead of the current ones. **What problems is Smartling solving and how is that benefiting you?** We're outsourcing most of our translation and work with external linguists. Smartling helps us cooperate and track wordcounts and deadlines. ## Smartling Discussions - [Can the software/service be validated?](https://www.g2.com/discussions/24358-can-the-software-service-be-validated) - 1 comment, 1 upvote - [Who are your translators?](https://www.g2.com/discussions/language-services-faq-bf8ca85a-c073-4601-b7a5-098db525996d) - 1 comment, 1 upvote - [What languages do you translate into?](https://www.g2.com/discussions/language-services-faq-b3a4fb2c-04f2-4f58-9a3b-0139d5002dec) - 1 comment, 1 upvote - [Do you offer any service level guarantees?](https://www.g2.com/discussions/language-services-faq-a3853011-6306-4e47-b27d-78991370fa18) - 1 comment, 1 upvote - [What is the difference between you and an LSP?](https://www.g2.com/discussions/language-services-faq-9eb4fdbb-d3c0-461d-bdb3-5a1c044a720a) - 1 comment, 1 upvote - [View Smartling pricing details and edition comparison](https://www.g2.com/products/smartling/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-04+05%3A51%3A25+-0500&secure%5Bsession_id%5D=1cafbaee-fbc0-43eb-8692-282f75ab39a0&secure%5Btoken%5D=f9ee08581ab674decab556f0ddf7f391f64812528ccfb1626976b93b7953bdf4&format=llm_user) ## Smartling Integrations - [Acquia Customer Data Platform](https://www.g2.com/products/acquia-customer-data-platform/reviews) - [Adobe Creative Cloud](https://www.g2.com/products/adobe-creative-cloud/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Akeneo PIM](https://www.g2.com/products/akeneo-pim/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Builder.io](https://www.g2.com/products/builder-io/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Contentful](https://www.g2.com/products/contentful/reviews) - [Contentstack](https://www.g2.com/products/contentstack/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [Dyspatch](https://www.g2.com/products/techdrop-labs-inc-dyspatch/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Git](https://www.g2.com/products/git/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Hygraph](https://www.g2.com/products/hygraph/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Knak](https://www.g2.com/products/knak/reviews) - [Lingoport Localyzer](https://www.g2.com/products/lingoport-localyzer/reviews) - [memoQ](https://www.g2.com/products/memoq/reviews) - 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[Sketch](https://www.g2.com/products/sketch/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Storyblok](https://www.g2.com/products/storyblok/reviews) - [Strapi](https://www.g2.com/products/strapi/reviews) - [Temporal Cloud](https://www.g2.com/products/temporal-cloud/reviews) - [Uniform](https://www.g2.com/products/uniform/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress Managed Hosting](https://www.g2.com/products/wordpress-managed-hosting/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [WPML](https://www.g2.com/products/wpml/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Smartling Features **Translation Support** - Automated Translation - Workflows - Glossary - Image Translation - Traffic Analysis **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management **Visitor Customization ** - Widgets - Language-Based Domains - Preferred Language Detection - Personalized Content **Translation Tools** - Computer-Assisted Translation - Glossary - User Permissions - Task Delegation - Comments and/or Mentions - Quality Assurance **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization - AI Text-to-Speech **Agentic AI - Translation Management** - Multi-step Planning - Decision Making ## Top Smartling Alternatives - [Phrase](https://www.g2.com/products/phrase-phrase/reviews) - 4.5/5.0 (1,271 reviews) - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (755 reviews) - [Transifex](https://www.g2.com/products/transifex/reviews) - 4.2/5.0 (718 reviews)