# Crowdin vs Smartling Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Smartling excels in user experience, with many praising its **intuitive interface** and features that simplify managing translations across multiple languages. Users appreciate the ability to display glossaries and store frequently used translations, which enhances their workflow efficiency.
- **Users say** Crowdin is a strong contender for collaboration, highlighting its ability to connect team members and facilitate joint projects. The platform is described as **user-friendly** and well-organized, making it easy to track translation progress across different languages.
- **According to verified reviews** , Smartling's workflow automation is a standout feature, saving users significant time. Reviewers mention that the program effectively handles large translation assets and provides specific vocabulary assistance, which is particularly beneficial for complex projects.
- **Reviewers mention** that while Crowdin offers access to the latest AI translation technologies, some users feel it could improve in areas like **ease of setup**. Feedback indicates that initial configuration can be a bit challenging compared to Smartling's more straightforward onboarding process.
- **G2 reviewers highlight** Smartling's high-quality support, with a score that reflects its responsiveness and helpfulness. Users have noted that the support team is proactive in addressing issues, which contributes to a smoother overall experience.
- **Users report** that Crowdin's organization of translations is a key strength, as it clearly indicates whether texts have been translated into all required languages. This feature is particularly useful for teams managing multiple language versions, ensuring nothing is overlooked.



| | Crowdin | Smartling | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 694 | 703 | 
| **Largest Market Segment** | Small-Business (57.4% of reviews) | Small-Business (47.3% of reviews) | 
| **Entry Level Price** | Free | Free Per Year | 

---
## Top Pros & Cons

### Crowdin

Pros:
- Ease of Use (197 reviews)
- Translation Services (128 reviews)

Cons:
- Usability Issues (162 reviews)
- Translation Issues (79 reviews)

### Smartling

Pros:
- Ease of Use (169 reviews)
- Features (64 reviews)

Cons:
- Translation Issues (67 reviews)
- Difficult Navigation (27 reviews)

---
## Ratings Comparison
| Rating | Crowdin | Smartling | 
|---|---|---|
  | **Meets Requirements** | 8.8 (619 reviews) | 8.8 (579 reviews) | 
  | **Ease of Use** | 8.3 (632 reviews) | 8.6 (590 reviews) | 
  | **Ease of Setup** | 8.2 (430 reviews) | 8.7 (411 reviews) | 
  | **Ease of Admin** | 8.2 (299 reviews) | 8.4 (213 reviews) | 
  | **Quality of Support** | 9.0 (474 reviews) | 9.0 (528 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (275 reviews) | 9.1 (213 reviews) | 
  | **Product Direction (% positive)** | 8.5 (609 reviews) | 8.2 (561 reviews) | 

---
## Pricing

### Crowdin

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Unlimited public projects
- 1 private project 
- 60,000 hosted words (source strings × target languages) 

[Browse all 5 editions](https://www.g2.com/products/crowdin/pricing)

#### Free Trial

Yes

### Smartling

#### Entry-Level Pricing

Plan: Core

Price: Free Per Year

Description: Best fit for teams looking to translate small-scale basic projects such as business documents, etc. For a full list of features, please visit https://www.smartling.com/plans/

Key Features:
- Professional Language Services	
- Unlimited Projects	
- Visual Context

[Browse all 2 editions](https://www.g2.com/products/smartling/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Software Localization Tools

| Product | Score | Reviews |
|---|---|---|
| **Crowdin** | 8.5/10 | 322 |
| **Smartling** | N/A | N/A |

#### Collaboration

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Term Management** | 8.5 (268 reviews) | Not enough data | 
| **Translation Tracking** | 8.8 (297 reviews) | Not enough data | 
| **Workflow Management** | 8.2 (263 reviews) | Not enough data | 

#### Automation

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Translation Memory** | 8.6 (301 reviews) | Not enough data | 
| **Quality Checks** | 8.2 (296 reviews) | Not enough data | 
| **Continuous Translation** | 8.7 (285 reviews) | Not enough data | 

### Website Translation Tools

| Product | Score | Reviews |
|---|---|---|
| **Crowdin** | 7.5/10 | 172 |
| **Smartling** | 7.2/10 | 227 |

#### Translation Support

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Automated Translation** | 8.1 (155 reviews) | 7.6 (202 reviews) | 
| **Workflows** | 8.4 (153 reviews) | 8.5 (205 reviews) | 
| **Glossary** | 8.2 (155 reviews) | 8.0 (199 reviews) | 
| **Image Translation** | 7.0 (116 reviews) | 7.1 (173 reviews) | 
| **Traffic Analysis** | 7.1 (104 reviews) | 6.8 (156 reviews) | 

#### Visitor Customization 

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Widgets** | 7.4 (110 reviews) | 6.9 (154 reviews) | 
| **Language-Based Domains** | 7.6 (111 reviews) | 7.2 (158 reviews) | 
| **Preferred Language Detection** | 8.0 (119 reviews) | 7.3 (156 reviews) | 
| **Personalized Content** | 7.7 (114 reviews) | 7.1 (156 reviews) | 

#### Generative AI

| Feature | Crowdin | Smartling | 
|---|---|---|
| **AI Text Summarization** | 7.2 (60 reviews) | 6.4 (88 reviews) | 
| **AI Text-to-Speech** | 6.2 (55 reviews) | 6.0 (85 reviews) | 

### Translation Management

| Product | Score | Reviews |
|---|---|---|
| **Crowdin** | 7.8/10 | 388 |
| **Smartling** | 8.3/10 | 357 |

#### Client Tools

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Billing and Invoicing** | 7.4 (258 reviews) ✓ Verified | 8.3 (215 reviews) | 
| **Client Portal** | 7.9 (269 reviews) ✓ Verified | 8.4 (234 reviews) | 
| **Client Management** | 7.8 (262 reviews) | 8.5 (226 reviews) | 
| **Resource Management** | 7.9 (273 reviews) ✓ Verified | 8.5 (244 reviews) ✓ Verified | 

#### Translation Tools

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Computer-Assisted Translation** | 8.2 (327 reviews) ✓ Verified | 8.5 (291 reviews) ✓ Verified | 
| **Glossary** | 8.2 (318 reviews) ✓ Verified | 8.7 (289 reviews) ✓ Verified | 
| **User Permissions** | 8.1 (316 reviews) ✓ Verified | 8.5 (262 reviews) ✓ Verified | 
| **Task Delegation** | 8.0 (283 reviews) ✓ Verified | 8.4 (258 reviews) ✓ Verified | 
| **Comments and/or Mentions** | 8.4 (326 reviews) ✓ Verified | 8.5 (283 reviews) ✓ Verified | 
| **Quality Assurance** | 8.1 (302 reviews) ✓ Verified | 8.4 (286 reviews) ✓ Verified | 

#### Generative AI

| Feature | Crowdin | Smartling | 
|---|---|---|
| **AI Text Generation** | 7.3 (142 reviews) | 7.3 (144 reviews) | 

#### Agentic AI - Translation Management

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Multi-step Planning** | 7.0 (47 reviews) | 7.8 (99 reviews) | 
| **Decision Making** | 6.9 (45 reviews) | 8.0 (101 reviews) | 

### Computer-Assisted Translation

| Product | Score | Reviews |
|---|---|---|
| **Crowdin** | 7.9/10 | 174 |
| **Smartling** | N/A | N/A |

#### Translation Memory

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Custom Translation Memory** | 8.7 (147 reviews) | Not enough data | 
| **Built-in Translation Memory** | 8.4 (160 reviews) | Not enough data | 

#### Machine Translation

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Neural Machine Translation** | 8.2 (141 reviews) | Not enough data | 
| **Statistical Machine Translation** | 7.7 (122 reviews) | Not enough data | 

#### Translation Options

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Image Translation** | 6.7 (103 reviews) | Not enough data | 
| **Collaborative Translation** | 8.8 (141 reviews) | Not enough data | 

#### Generative AI

| Feature | Crowdin | Smartling | 
|---|---|---|
| **AI Text Generation** | 7.4 (50 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (47 reviews) | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Crowdin** | 7.7/10 | 35 |
| **Smartling** | N/A | N/A |

#### Platform

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Multilingualism** | 8.5 (31 reviews) | Not enough data | 
| **Quality** | 8.2 (31 reviews) | Not enough data | 
| **Real-Time** | 8.0 (29 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.6 (31 reviews) | Not enough data | 
| **Self-Improving** | 7.8 (30 reviews) | Not enough data | 
| **Volume** | 8.9 (28 reviews) | Not enough data | 

#### Channel

| Feature | Crowdin | Smartling | 
|---|---|---|
| **Security** | 7.9 (26 reviews) | Not enough data | 
| **Omnichannel** | 7.1 (28 reviews) | Not enough data | 
| **Privacy** | 7.8 (26 reviews) | Not enough data | 
| **Anonymity** | 8.3 (26 reviews) | Not enough data | 

#### Generative AI

| Feature | Crowdin | Smartling | 
|---|---|---|
| **AI Text Generation** | 7.2 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 6.7 (26 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.0 (24 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Website Translation Tools](https://www.g2.com/categories/website-translation-tools), [Translation Management Software](https://www.g2.com/categories/translation-management)

**Unique to Crowdin (3):** [Software Localization Tools](https://www.g2.com/categories/software-localization-tools), [Computer-Assisted Translation Software](https://www.g2.com/categories/computer-assisted-translation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support)



---
## Reviewer Demographics

### By Company Size

| Segment | Crowdin | Smartling | 
|---|---|---|
| **Small-Business** | 57.4% | 47.3% | 
| **Mid-Market** | 32.1% | 29.9% | 
| **Enterprise** | 10.5% | 22.7% | 

### By Industry

#### Crowdin

- **Computer Software:** 29.4%
- **Computer Games:** 10.1%
- **Translation and Localization:** 9.7%
- **Information Technology and Services:** 8.4%
- **Financial Services:** 3.2%
- **Marketing and Advertising:** 2.3%
- **Internet:** 2.0%
- **Telecommunications:** 1.8%
- **Health, Wellness and Fitness:** 1.7%
- **Entertainment:** 1.7%
- **Other:** 29.9%

#### Smartling

- **Translation and Localization:** 35.7%
- **Computer Software:** 11.7%
- **Information Technology and Services:** 9.5%
- **Financial Services:** 4.1%
- **Marketing and Advertising:** 3.7%
- **Internet:** 3.3%
- **Leisure, Travel & Tourism:** 1.9%
- **Retail:** 1.7%
- **Telecommunications:** 1.6%
- **Computer & Network Security:** 1.6%
- **Other:** 25.3%

---
## Alternatives

### Alternatives to Crowdin

- [Lokalise](https://www.g2.com/products/lokalise/reviews) — 4.7/5 stars (759 reviews)
- [Phrase](https://www.g2.com/products/phrase-phrase/reviews) — 4.5/5 stars (1284 reviews)
- [Transifex](https://www.g2.com/products/transifex/reviews) — 4.2/5 stars (723 reviews)
- [POEditor](https://www.g2.com/products/poeditor/reviews) — 4.5/5 stars (91 reviews)
- [Weglot](https://www.g2.com/products/weglot/reviews) — 4.7/5 stars (700 reviews)
- [Smartcat](https://www.g2.com/products/smartcat/reviews) — 4.6/5 stars (132 reviews)
- [Google Cloud Translation API](https://www.g2.com/products/google-cloud-translation-api/reviews) — 4.4/5 stars (330 reviews)
- [Helpshift](https://www.g2.com/products/helpshift/reviews) — 4.3/5 stars (381 reviews)
- [Murf.ai](https://www.g2.com/products/murf-ai/reviews) — 4.7/5 stars (1413 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

### Alternatives to Smartling

- [Phrase](https://www.g2.com/products/phrase-phrase/reviews) — 4.5/5 stars (1284 reviews)
- [Lokalise](https://www.g2.com/products/lokalise/reviews) — 4.7/5 stars (759 reviews)
- [Transifex](https://www.g2.com/products/transifex/reviews) — 4.2/5 stars (723 reviews)
- [Weglot](https://www.g2.com/products/weglot/reviews) — 4.7/5 stars (700 reviews)
- [GlobalLink](https://www.g2.com/products/globallink/reviews) — 4.5/5 stars (186 reviews)
- [Smartcat](https://www.g2.com/products/smartcat/reviews) — 4.6/5 stars (132 reviews)
- [POEditor](https://www.g2.com/products/poeditor/reviews) — 4.5/5 stars (91 reviews)
- [Localize](https://www.g2.com/products/localize/reviews) — 4.6/5 stars (109 reviews)
- [MotionPoint](https://www.g2.com/products/motionpoint/reviews) — 4.6/5 stars (27 reviews)
- [Google Cloud Translation API](https://www.g2.com/products/google-cloud-translation-api/reviews) — 4.4/5 stars (330 reviews)

---
## Top Discussions

### Crowdin

- Title: [Who owns Crowdin?](https://www.g2.com/discussions/who-owns-crowdin) — 1 comment
  > **Top comment:** "Founded by Serhiy Dmytryshyn
https://www.crunchbase.com/person/sergey-dmytryshyn

Owned by OÜ Crowdin..."
- Title: [What is Crowdin used for?](https://www.g2.com/discussions/what-is-crowdin-used-for) — 1 comment
  > **Top comment:** "Crowdin is a localization software used to automate translation & localization. Companies use Crowdin to become multilingual and quickly produce new features..."

### Smartling

- Title: [How can I upload glossaries from other projects and/or platforms into the Smartling TM?](https://www.g2.com/discussions/27448-how-can-i-upload-glossaries-from-other-projects-and-or-platforms-into-the-smartling-tm) — 1 comment
  > **Top comment:** "They need to be in the format of the template but you should be able to do that near the linguistic assets once you are in that menu "
- Title: [Can the software/service be validated?](https://www.g2.com/discussions/24358-can-the-software-service-be-validated) — 1 comment, 1 upvote
  > **Top comment:** "Hi Rafael —Smartling supports translation review, QA, etc. via a 'validation' step within a translation workflow.

We also have a number of compliance..."
- Title: [Who are your translators?](https://www.g2.com/discussions/language-services-faq-bf8ca85a-c073-4601-b7a5-098db525996d) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Smartling collaborates with a team of highly curated professional linguists that are located in the country of the languages they service. The linguists are..."
- Title: [What languages do you translate into?](https://www.g2.com/discussions/language-services-faq-b3a4fb2c-04f2-4f58-9a3b-0139d5002dec) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Smartling offers translation services in all specialties (e.g. legal, technical, marketing, life sciences) across 150+ languages."
- Title: [Do you offer any service level guarantees?](https://www.g2.com/discussions/language-services-faq-a3853011-6306-4e47-b27d-78991370fa18) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Smartling offers customers various language services plans, based on a committed services spend. Within these plans we offer industry-leading service..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/crowdin-vs-smartling)