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Compare Crowdin and Smartling 
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At a Glance
Market Segments
Small-Business (57.2% of reviews)
Small-Business (50.1% of reviews)
Entry-Level Pricing
Free
Free Per Year
Crowdin
Star Rating
(640)4.4 out of 5
Market Segments
Small-Business (57.2% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSmartling
Star Rating
(655)4.5 out of 5
Market Segments
Small-Business (50.1% of reviews)
Entry-Level Pricing
Free Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartling excels in Quality of Support with a score of 9.1, where reviewers mention that the support team is responsive and knowledgeable, making it easier to resolve issues quickly. In contrast, Crowdin has a slightly lower score of 9.0, indicating good support but with some users noting longer response times.
- Reviewers mention that Smartling's Ease of Use is a standout feature, scoring 8.7, with many users appreciating its intuitive interface. Crowdin, while still user-friendly, scores 8.3, with some users indicating a steeper learning curve for new users.
- Users on G2 highlight Smartling's superior Billing and Invoicing capabilities, scoring 8.3, where they appreciate the clarity and ease of managing invoices. Crowdin, with a score of 7.4, has received feedback about its billing process being less straightforward.
- Reviewers mention that Smartling's Client Management features, scoring 8.5, are robust, allowing for effective tracking and communication with clients. Crowdin, scoring 7.8, has been noted for having fewer customization options in this area.
- Users say that Smartling's Automated Translation feature, scoring 7.5, is effective but could benefit from more language options. In comparison, Crowdin shines with a score of 8.1, with users praising its flexibility and accuracy in translations.
- G2 users report that Smartling's Workflows score of 8.5 is highly regarded, with many appreciating the customizable workflow options that enhance project management. Crowdin, with a score of 8.3, offers solid workflow features but lacks some of the advanced customization that Smartling provides.
Pricing
Entry-Level Pricing
Crowdin
Free
Free
- Unlimited public projects
- 1 private project
- 60,000 hosted words (source strings × target languages)
Smartling
Core
Free
Per Year
Best fit for teams looking to translate small-scale basic projects such as business documents, etc. For a full list of features, please visit https://www.smartling.com/plans/
- Professional Language Services
- Unlimited Projects
- Visual Context
Free Trial
Crowdin
Free Trial is available
Smartling
No trial information availableRatings
Meets Requirements
8.8
576
8.8
552
Ease of Use
8.3
589
8.7
562
Ease of Setup
8.2
389
8.7
386
Ease of Admin
8.3
292
8.4
210
Quality of Support
9.0
445
9.1
505
Has the product been a good partner in doing business?
9.0
269
9.1
210
Product Direction (% positive)
8.5
568
8.3
537
Features by Category
Collaboration
8.5
265
Not enough data
8.8
290
Not enough data
8.2
259
Not enough data
Automation
8.6
294
Not enough data
8.2
293
Not enough data
8.6
277
Not enough data
Translation Support
8.1
152
7.5
196
8.4
152
8.5
200
8.2
155
8.0
199
7.0
117
7.1
174
7.0
104
6.8
157
Visitor Customization
7.4
111
6.9
155
7.6
112
7.2
159
8.0
119
7.3
156
7.7
115
7.1
157
Generative AI
7.2
61
6.5
89
6.1
56
6.1
86
Client Tools
7.4
255
|
Verified
8.3
215
7.9
265
|
Verified
8.5
230
7.8
260
8.6
226
7.9
268
|
Verified
8.6
243
|
Verified
Translation Tools
8.2
310
|
Verified
8.5
281
|
Verified
8.2
312
|
Verified
8.7
285
|
Verified
8.1
308
|
Verified
8.6
261
|
Verified
7.9
273
|
Verified
8.4
254
|
Verified
8.4
318
|
Verified
8.5
279
|
Verified
8.2
298
|
Verified
8.5
277
|
Verified
Generative AI
7.3
137
7.5
139
Agentic AI - Translation Management
7.1
46
7.8
99
7.1
44
8.0
101
Translation Memory
8.7
144
Not enough data
8.4
157
Not enough data
Machine Translation
8.2
139
Not enough data
7.7
122
Not enough data
Translation Options
6.7
103
Not enough data
8.8
140
Not enough data
Generative AI
7.4
50
Not enough data
7.2
47
Not enough data
Platform
8.5
31
Not enough data
8.2
31
Not enough data
8.0
29
Not enough data
7.6
30
Not enough data
7.8
30
Not enough data
8.9
27
Not enough data
Channel
7.9
26
Not enough data
7.1
28
Not enough data
7.8
26
Not enough data
8.3
26
Not enough data
Generative AI
7.2
29
Not enough data
6.7
26
Not enough data
6.0
24
Not enough data
Categories
Categories
Shared Categories
Crowdin and Smartling are categorized as Website Translation Tools and Translation Management
Unique Categories
Crowdin is categorized as Software Localization Tools, Computer-Assisted Translation, and Multilingual Customer Support
Smartling has no unique categories
Reviews
Reviewers' Company Size
Crowdin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.1%
Computer Games
10.8%
Information Technology and Services
8.9%
Translation and Localization
8.5%
Financial Services
2.7%
Other
39.0%
Translation and Localization
37.2%
Computer Software
11.3%
Information Technology and Services
9.5%
Financial Services
3.8%
Marketing and Advertising
3.6%
Other
34.7%
Alternatives
Discussions
What is Crowdin used for?
1 Comment
KH
Crowdin is a localization software used to automate translation & localization. Companies use Crowdin to become multilingual and quickly produce new features...Read more
Who owns Crowdin?
1 Comment
JM
Founded by Serhiy Dmytryshyn
https://www.crunchbase.com/person/sergey-dmytryshyn
Owned by OÜ Crowdin...Read more
Crowdin has no more discussions with answers
Who is Smartling?
1 Comment
Official Response from Smartling
Smartling offers an end-to-end translation management solution that uses data and technology to provide positive translation outcomes. Our offerings include:...Read more
What are all of the content types that Smartling can help me translate?
1 Comment
Official Response from Smartling
Smartling’s solution enables brands to quickly and cost-effectively launch multilingual digital content across websites, web apps, mobile apps, and business...Read more
Why should I implement a Translation Technology Solution?
1 Comment
Official Response from Smartling
Many global companies reach a point where their old translation process simply does not meet today’s needs. They experience missed delivery dates, poor or...Read more
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