Smartling Reviews & Product Details

It is fast and user-friendly, and the AI Hub is just so easy to set up and use. I was able to set up a profile and workflow with my company Gemini key in minutes and the raw translations we get are of great quality. A feature I also love is that Smartling shares the name of individual translators, so I always know who is giving us great quality and who needs more coaching. Review collected by and hosted on G2.com.

TM capabilities for bulk updating TM content are not great. Also, when using the LQA Suite for off-production LQA, there is no easy way to see the instructions that the original translation job had (you have to go back and forth between the original job and the LQA job) Review collected by and hosted on G2.com.

Smartling is a feature-packed platform that is very clean, versatile, and easy to use. We're able to push and pull translations easily between Sitecore (our CMS) and Smartling, making it very easy to translate our content-heavy site quickly. Review collected by and hosted on G2.com.

I honestly can't think of anything I dislike about Smartling. Their sales process is very transparent and forthcoming with information (especially compared to other competitors in their space), their support team is very responsive, and the platform itself integrates easily with our CMS and even allows us to translate content that doesn't exist on a webpage. They are so easy to work with that we've transitioned all of our translation work to them. Review collected by and hosted on G2.com.

I like how easy it is to submit a request in Smartling and immediately get a cost estimate and an approximate time it will take, with the option for a rush order if needed. It's great to feel confident using Smartling for our complex pages. I appreciate that you can have different buckets for projects, which works well since marketing and I have separate tasks. I also like getting emails when a source string is opened, allowing me to quickly see and respond to issues. It's reassuring to know that a person is reviewing my articles and sending feedback. Review collected by and hosted on G2.com.

I do think the interface could be a little more user-friendly. There are different buckets, and once you get in, every once in a while, I'll get lost and have to go back to the main page, where I'm familiar with the path to get to my items. I also wish that the source string that it were a little easier to view when you go to the content page. It's usually a muted color, and I wish that wasn't the case. Review collected by and hosted on G2.com.

I use Smartling for managing and translating marketing and product content, and I find its layout and intuitiveness really beneficial. It facilitates my daily routine, especially with the terminology management feature where linguists can propose new terms to be added to our glossary, and I can easily approve or reject them. I also appreciate how it helps me send new terms for translation into many languages. The platform is intuitive, which means when new linguists join the team, there's no need for extensive training sessions. Compared to other CAT tools, Smartling stands out for me. The initial setup when creating new projects and glossaries was pretty easy and intuitive. Review collected by and hosted on G2.com.

Smartling could improve the way you select terms to be translated. When you need to select multiple terms for translation, when you search for a term using the search bar and select it, you cannot search for another term without deselecting the previously selected term. Review collected by and hosted on G2.com.

Smartling offers an unusually rich set of capabilities for a web‑based TMS. Its APIs, connectors, and job automations are straightforward to work with and make it easy to integrate localization into existing workflows. When you opt into their customer success offering, the support and responsiveness from their team are also very strong. Review collected by and hosted on G2.com.

To unlock more advanced or non‑standard use cases, you typically need to engage (and pay for) a solutions architect, which adds to the overall cost of ownership. Same goes for most connectors. The platform’s performance can feel sluggish at times, and several parts of the TMS UI and overall experience feel dated compared with newer alternatives on the market. Review collected by and hosted on G2.com.

I like the automated way Smartling does translations, as it eliminates the need for manual work. We integrated Smartling into our workflow, so that when we create or change strings, they are sent directly to Smartling. Thus, we only need to read the translations and add them to our codebase, with the only human intervention being the verification if they are correct. Review collected by and hosted on G2.com.

There are many translation errors that we have to correct manually. This has become a significant problem for our team. In fact, we are considering changing the solution. Additionally, there are clear errors when dealing with HTML tags. For example, in a text, the word 'web' (from World Wide Web) was translated into Spanish as 'telaraña' (spider web). The same happened with many other words, such as SPA (single-page application) being translated as 'estação termal' (thermal station). Review collected by and hosted on G2.com.

What I like about Smartling is the ability to make everything very customizable, which is not something that often happens with tools in general, so the ability to truly tailor the tool to the company's needs is very interesting. It is a very positive experience because it helps us define workflows that are much simpler and at the same time scalable, thus potentially complex, while keeping track of the status of each individual step, the quantities, and the volumes. Moreover, the tool is very easy to use, and now we have become super experts. Review collected by and hosted on G2.com.

Sometimes it is a bit complicated to obtain data, even if it seems they have understood the need to improve this aspect and are working on it, there might be some refinements at the reporting level. Review collected by and hosted on G2.com.

I really appreciate the integrations available with Smartling, as I can connect it with our PIM, CMS, CRM, and even manage translations for files all within the same project. The robust, highly customizable workflows make the translation process smooth by allowing us to tailor and branch them based on various factors, ensuring strings are assigned to the appropriate users. The Translation Memory is also incredibly useful in reducing repetitive tasks, saving time for translators and cutting costs. It's great that Smartling helps bring all translation teams onto the same platform, which improves management. Review collected by and hosted on G2.com.

I would say they can make the extensions of the integrations more robust. Even though there are a variety of integrations available, the individual integration still sometimes lacks ease of use. They can also improve multi-role user management. We have to always reach out to the Smartling CSM to convert user to multi-role user. Ideally, it should be an easy step, but it is not. Also, instead of users having to switch roles, the UI can be updated in such a way that the user gets a combined view of the roles assigned to them. Review collected by and hosted on G2.com.

The implementation and upgrades were smooth, and visibility into each job is excellent. I also appreciate that real people are working behind the scenes on the translations. That human involvement helps reduce mistakes, especially with very high-end content.

Customer Support is good and reliable, and the integrations are easy to use. Review collected by and hosted on G2.com.

There isn’t really much to dislike, apart from the fact that the product sometimes needs expert intervention. I also think the dashboard interface could be simplified to make it easier for users. Review collected by and hosted on G2.com.

I like Smartling's visual context editor because it eliminates guesswork for translators. The workflow automation stands out in how it significantly reduces manual coordination and speeds up the localization process for us. I also appreciate that while there was a learning curve initially, once the setup is done, the platform is easier to manage. Review collected by and hosted on G2.com.

The initial setup and workflow configuration can be complex and time-consuming. There's a learning curve, but once setup is done, the platform becomes easier to manage. I would appreciate more guided onboarding or setup wizards for common use cases. Review collected by and hosted on G2.com.