--- title: Smartling Reviews meta_title: 'Smartling Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 709 reviews by the users' company size, role or industry to find out how Smartling works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 709 scale: '5' date_modified: '2026-08-13' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Smartling Reviews **Vendor:** Smartling **Category:** [Translation Management Software](https://www.g2.com/categories/translation-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 709 ## About Smartling Smartling is the AI Translation Platform that helps companies grow globally, faster. Recognized as the #1 translation management system (TMS), #1 website translation tool, and leading localization services provider (LSP) by G2 users and CSA Research, Smartling is built on a simple belief: translation should be always-on AI infrastructure, not a project-based afterthought. With 12 billion words translated annually, Smartling delivers an average turnaround of 1.3 days—10x faster than traditional LSP approaches—while reducing cost per word by up to 60%. What sets Smartling apart is its fully integrated TMS and language services on a single open platform. Smartling tests 70+ AI models monthly and auto-routes content to the best model for each use case—with built-in governance, audit trails, and quality controls that protect your brand at scale. Whether you need AI-only speed, AI + human post-editing, or full human translation, Smartling adapts to your quality and risk requirements. Smartling's Global Delivery Network (GDN) enables companies to translate their entire website without touching a line of code. A proxy-based solution that sits between users and your site, GDN automatically detects, translates, and delivers localized content in real time—so you can go multilingual fast, regardless of your underlying tech stack. Here's what makes Smartling stand out: Translation done your way. The platform provides the software, integrations, and services necessary for a successful translation program—all in one place. Whether it's our TMS, expert linguists, or integration with top-tier AI and machine translation models, we help you build a translation approach tailored to your specific needs—with full flexibility to bring your own models, data, and linguists. Work in the tools you already use. No more switching between screens—start, track, and complete translations within your preferred content platforms. Smartling offers 50+ integrations with popular CMS, commerce, and support tools, plus a customizable API for everything else. Provable quality at every step. Smartling's LQA Agent delivers 98+ MQM scores with human-in-the-loop review and 96+ MQM fully automated—removing up to two-thirds of content from the human review pipeline without sacrificing accuracy. Every translation includes a full audit trail of models, versions, and human edits. Smartling is trusted by hundreds of global brands, including IHG Hotels & Resorts, Shopify, Pinterest, State Farm, British Airways, OpenAI, and Lyft. ## Smartling Pros & Cons **What users like:** - Users praise Smartling for its **ease of use** , making translation tasks intuitive and efficient without any installations required. (175 reviews) - Users value the **user-friendly interface** of Smartling, enjoying its fast workflows and seamless project management features. (68 reviews) - Users value the **helpful support** from Smartling staff, ensuring quick responses and smooth communication throughout the project lifecycle. (65 reviews) - Users find Smartling's platform to be **intuitive and user-friendly** , enhancing efficiency in their daily translation tasks. (62 reviews) - Users commend the **excellent customer support** from Smartling, appreciating prompt and professional assistance during projects. (60 reviews) - Users value the **intuitive user interface** of Smartling, facilitating quick adaptation and easy navigation for projects. (56 reviews) - Workflow Management (42 reviews) - Quality (39 reviews) - Efficiency (38 reviews) - Translation Memory (36 reviews) **What users dislike:** - Users struggle with **translation issues** due to automatic translation quality and challenges with the TM panel and errors tool. (68 reviews) - Users find **difficult navigation** in Smartling, particularly when managing large projects or searching for specific terms. (27 reviews) - Users are disappointed by the **missing features** like offline access and lack of SDKs for mobile or web apps. (22 reviews) - Users face **communication issues** due to time zone differences and slow responses from the Smartling support team. (20 reviews) - Users find the **poor search functionality** frustrating, as it complicates navigation in larger projects and affects productivity. (20 reviews) - String Management Issues (18 reviews) - Users experience **inefficiency** due to delays in email notifications for available jobs, impacting timely responses. (16 reviews) - Slow Performance (16 reviews) - Users experience **complex workflows** that hinder efficiency, with navigation issues and overwhelming notifications impacting usability. (14 reviews) - Quality Assurance Issues (14 reviews) ## Smartling Reviews ### 1. A flexible and efficient platform that acts on feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra K. | Freelance Translator and Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Smartling?** Some of the features I asked for previously have been implemented and there is constantly something new. I also get a chance to work on the content designed for helping others, which adds an extra layer of purpose. The project managers are super-helpful. It is not something 'new', but it is still worth mentioning. **What do you dislike about Smartling?** I previously asked for a 'Follow' feature on string issues and it has been added, but now I think it needs an improvement. It should show either everyone who is following or whether the linguist who worked on the string in a previous step is following this issue. This will help editors see whether an issue was recognised by the linguist who submitted the content. At the moment, for visibility, we still have to add a + comment, but it creates a lot of unnecessary emails. Bulk-added jobs get deadlines assigned automatically, depending on their size, so you can easily end up with several medium-sized jobs all due on the same day, with added up word count that takes a few days to complete. We can, of course, ask project managers, but it would be cool if work balancing was automated to take out the stress of waiting for a reply or worrying whether the request reached them out of hours. **Recommendations to others considering Smartling:** If you are looking for a translation platform that keeps up with the times, this is certainly one of them. **What problems is Smartling solving and how is that benefiting you?** Smartling allows me to do the job I love without commuting to the office. It offers great flexibility and a robust set of tools to make the translation process more efficient. A lot of agencies expect freelancers to bring their own CAT tools, while Smartling offers a modern platform with a fairly steady supply of work and helpful support. ### 2. Reliable TM and glossary control for enterprise localization work **Rating:** 4.5/5.0 stars **Reviewed by:** Claudio C. | Translator, Translation and Localization, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** What I value most is how well the translation memory holds up across long-running accounts — TM leverage on repeat strings saves real time on updates, and TMX export is reliable when I need to move segments into my own QA and glossary workflows. Locked terminology and context notes also help keep consistency across projects with different style guides. **What do you dislike about Smartling?** The CAT editor can slow down noticeably on files with a high segment count, which becomes noticeable on larger enterprise projects. I've also run into cases where visual context wasn't available for certain strings, which meant translating without full context and having to go back and check against the live UI later for QA. Project switching sometimes loses context I'd already set up, which adds friction when juggling multiple clients in a day. **What problems is Smartling solving and how is that benefiting you?** Before using Smartling, managing translation memory and terminology consistency across multiple enterprise clients meant more manual cross-referencing, inconsistent terminology and slower turnaround. With Smartling's TM leverage and locked glossary terms, I can maintain consistency across large volumes of UI strings and reduce terminology QA time without manually rechecking every string against a style guide. This has been especially useful when working across clients with different house styles, since the glossary and context notes keep the brand voice consistent without me having to hold every rule in my head. ### 3. Very User-Friendly—Everything You Need at Your Fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea G. | Resource, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Smartling?** It’s very user friendly and everything you need is at your fingertips and I love being able to work on my iPad. **What do you dislike about Smartling?** Here are some of my observations when working on an iPad: 1. You need to double click to use the “save page” and “submit” buttons twice to be able to use them 2. Going from page to page is difficult 3. I have noticed that with some multi-page jobs, if you use the “save page” option, not all segments are saved 4. I would like to be able to choose several files to work on at the same time rather then having to open them one at a time (batch open files) **What problems is Smartling solving and how is that benefiting you?** It is great with reliability and it’s very helpful that once you validate a segment, there is no need to worry about losing your work when you have to close up and continue the next day. ### 4. Easy to use, clear functions and optimal work management **Rating:** 5.0/5.0 stars **Reviewed by:** Nicoletta M. | English>Italian Translator + Proofreader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Smartling?** I love using Smartling mainly for its context function, which is incredibly helpful when translating: with just one click, I can see the final result of my work and check whether it really fits in context. The ease of consulting style guides and any attached documents is also unparalleled. I really appreciate that I can see issues created by other linguists and that they can see mine too; this way, we can spot and resolve any inconsistency or doubt together simply by reading each other’s comments. **What do you dislike about Smartling?** Sometimes when I open an issue targeted to the client, they reply after the translation deadline and I am not really sure how to proceed because I no longer have access to the file, that is really the only issue I have. **What problems is Smartling solving and how is that benefiting you?** I am a translator so all I can say is that Smartling is a perfect tool for translating and managing translations. ### 5. Fast and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Alba P. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Smartling?** This it is a very intuitive translating software. I found it easy to use from the very beginning. One of my favourite features is the "issues", as doubts are visible for all translators and solved easily and soon. I also like the fact that it loads fast and working with it is, therefore, fast too. It slows downs a bit when there are too many pages to be translated/reviewed, though. **What do you dislike about Smartling?** It's a pity it cannot be used from a smartphone or tablet. I understand that it's always better and more professional to work from a computer, but very short works (eg. 3 words or 10 words) are totally doable from a smaller device and my work would be faster, as I am not always in front of a computer. **What problems is Smartling solving and how is that benefiting you?** The IA translation is becoming more accurate and easy to use. ### 6. Efficient, user-friendly, robust features, and smooth integration **Rating:** 4.5/5.0 stars **Reviewed by:** Enrico R. | Freelance translator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Smartling?** What I like best about Smartling is its clean, intuitive interface that makes navigating through projects super easy. The real-time context feature is a game-changer—it allows me to see exactly how and where the translation will appear, which drastically improves accuracy and tone. I also really appreciate the integrated translation memory and glossary tools, which help maintain consistency across large volumes of content. **What do you dislike about Smartling?** One thing I find a bit frustrating about Smartling is tag placement—it can sometimes feel finicky, especially when dealing with long or complex strings. The tags don’t always snap into place easily, and moving them around without accidentally breaking the formatting can be a bit tedious. **What problems is Smartling solving and how is that benefiting you?** It eliminates the chaos of scattered files and endless email threads by keeping everything organized and accessible in real time. ### 7. Intuitive and Easy to Understand **Rating:** 5.0/5.0 stars **Reviewed by:** Lara C. | Freelance Translator, Translation and Localization, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Smartling?** I have been working with Smartling for over 8 years and I understand more and more that it is one of the easiest online tools to use and that causes the least problems for the translator. The work flows smoothly. Also, it's a very intuitive platform. **What do you dislike about Smartling?** The glossary doesn't have much information, it could be a little broader and complete and not just have a specific translation of a word. Per example, for Brazilian Portuguese sometimes it is interesting to know the gender of a word [masculine / feminine] **What problems is Smartling solving and how is that benefiting you?** An online and reliable tool is much better to work with, because then I only need my notebook and a good internet connection. There is no need to install neither updates. Communication with the staff is always quick too. ### 8. A great translation aid to localize content! **Rating:** 5.0/5.0 stars **Reviewed by:** Guadalupe B. | Senior Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Smartling?** I really love the improved user experience and the way all the key resources are available in one place, which allows me to save time and focus more on delivering high-quality translations. Now, the filtering option for projects of more than 2000 words is a great addition! **What do you dislike about Smartling?** Smartling is always open to listening to suggestions and continuously works to address improvement opportunities and implement enhancements based on our feedback. If I had to suggest something, I'd say that a great feature would be a filter in the Search TM tab to be able to look for a segment in a specific TM. **What problems is Smartling solving and how is that benefiting you?** The Smartling tool contributes to a smooth and user-friendly translation process, which is really beneficial for linguists working on it. ### 9. Intuitive Workflow with Reliable Support **Rating:** 4.5/5.0 stars **Reviewed by:** Alain C. | Spécialiste en communications, marketing, rédaction, traduction, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Smartling?** I really enjoy Smartling because it is simple to use and quite intuitive. I use it on a daily basis for my translation work. The ability to access my clients' global glossary and translate according to their preference is a huge help. I also appreciate the MTPE translation feature, although my role now involves reviewing to ensure accuracy. The issue reporting service is great, as it allows me to send questions directly to clients for clarification, which is valuable for understanding the source language better. Smartling's support is helpful in guiding me to use the tool more efficiently, and the feature to claim jobs only when I have the time to work on them is practical. The initial setup was very easy, and while it took a few months to become fully familiar, using the tool is straightforward. **What do you dislike about Smartling?** I find that the MPTE translation should be able to adapt the glossary terms to the context, but sometimes it does not translate properly. I believe glossary integration could be improved, especially in the world of AI. I think forcing users to provide context when inputting the source language could help translators like me. **What problems is Smartling solving and how is that benefiting you?** Smartling helps me access client glossaries and translate accurately. It simplifies issue reporting, allowing clarification from clients. I enjoy its intuitive interface and ability to claim manageable jobs. The support enhances my tool usage, and I serve as a reviewer to ensure proper translations. ### 10. Smartling has been a solid translation management platform for our localization needs **Rating:** 5.0/5.0 stars **Reviewed by:** Rupak R. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Smartling?** Smartling’s automation capabilities are its biggest strength. The integrations with tools like GitHub, CMS platforms, and marketing tools significantly reduce manual effort. The translation workflows are well thought out, and the in‑context editing feature helps translators see how content will actually appear, which improves quality a lot. **What do you dislike about Smartling?** The learning curve can be a bit steep at the beginning, especially for users who are new to translation management systems. Some advanced features require time to fully understand and configure correctly. Pricing can also feel on the higher side compared to simpler tools, which may be a concern for small teams or startups. A bit more flexibility/customization in reporting would be a nice improvement. **What problems is Smartling solving and how is that benefiting you?** Smartling helps us scale translations without sacrificing quality. It eliminates a lot of manual coordination between developers, content writers, and translators. Automation, translation memory, and glossary management ensure consistency across languages while saving time and cost. It’s especially useful for managing frequent content updates in a structured and predictable way. ### 11. It is a user-friendly CAT tool **Rating:** 5.0/5.0 stars **Reviewed by:** Maria S. | Traductora independiente, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** The TM, glossary and workbench in general is at hand, you don't need to open other tabs. The QA process is very helpful. **What do you dislike about Smartling?** Honestly, there's nothing I actively dislike about Smartling. It’s a solid, intuitive platform that supports my workflow very well. **What problems is Smartling solving and how is that benefiting you?** Smartling helps streamline the translation process by centralizing content, providing clear context, and enabling efficient collaboration with project managers and other translators. It reduces manual work, ensures consistency with translation memory and glossaries, and speeds up delivery times. As a translator, it helps me focus on quality by giving me the tools and context I need to work efficiently and accurately. ### 12. Streamlined Translation with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Giulia L. | Translator, editor, proof reader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Smartling?** Smartling makes managing translations across multiple languages incredibly simple. The user interface is intuitive, and the workflow automation saves a huge amount of time. I especially appreciate the collaborative features that allow translators, reviewers, and developers to work seamlessly in the same platform. The integrations with CMS and code repositories are smooth, and customer support is always responsive and knowledgeable. **What do you dislike about Smartling?** While Smartling is powerful, it can feel overwhelming at first because of the number of features and configuration options. **What problems is Smartling solving and how is that benefiting you?** Smartling is helping us centralize and streamline the entire translation process, which used to be manual, time-consuming, and prone to errors. By automating workflows and providing real-time visibility into translation progress, it reduces delays and improves consistency across all of our multilingual content. ### 13. Fabulous Platform to work, get solutions for your projects with best practices under one roof. **Rating:** 5.0/5.0 stars **Reviewed by:** Tabinda I. | Language Localist - Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Smartling?** Ease of Use, Number of Features, Easy to connect with PM's related to the project on the same platform, Quick resolution to queries, Ease of Integration. Knock out speed. **What do you dislike about Smartling?** Nothing that I can think of, it has more of merits that elevates your work experience. **What problems is Smartling solving and how is that benefiting you?** Under one roof if provides translation management with various features, also providing MT and AI suggestions, along with TM. Further to it you can touchbase with Project Managers then and there for quick query resolution. The user interface is exemplary. ### 14. Effortless Translation and Super Support from Smartling team **Rating:** 4.5/5.0 stars **Reviewed by:** Ekaterina K. | Marketing Operation Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Smartling?** I use Smartling as our main platform for translations, and I really enjoy the automation it provides to reduce the time for translation delivery. The all-in-one platform is easily managed, which is a big plus for our company. I also appreciate the progressing quality of the translations. It's fantastic that Smartling enables us to translate marketing assets into 49 global languages, significantly saving us time in the translation turnaround process. Another thing I really like is the support system – our Customer Success manager is always around to help answer any questions, and the support team is amazing. Additionally, the setup process was overall very quick and easy, despite the size of our company. **What do you dislike about Smartling?** The current formats that we can upload to translate are a bit limited. We need to separate our brands by tone of voice, specific terminology, etc., to make translations clearer, requiring quite some background work to set up before it'll work flawlessly in Smartling. **What problems is Smartling solving and how is that benefiting you?** We use Smartling to translate marketing assets into 49 global languages. It saves significant time with machine translation, automates local review processes, and lets teams amend translations on original assets with minimal manual effort. ### 15. Intuitive Dashboard and Visual Context Make Localization Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartling?** First of all, the dashboard is easy to understand for the translator, it is intuitive. Also the visual context tab is very helpful, especially for localization of our product where desktop and mobile versions are involved. Automation with Braze for emails is also helpful, it allows to translate all the workload on one platform, and not to open many links as we did before. **What do you dislike about Smartling?** Although I have access as account owner, I mostly use Smartling as a translator, not a project manager. So as a translator I don't see any downsides. I can only assume that as account owner I need a special training because the platform offers great many functions **What problems is Smartling solving and how is that benefiting you?** I work on the project as a subcontractor through a third-party translation company. For me personally Smartling allows to see my statistics (wordcount), the invoicing is automated. Also the context tabs saves a lot of time and effort and allows to prevent many rounds by QA of the product. In comparison to other, mostly proprietary, translation and localization platforms the visual context is mega feature. I cannot provide specific numbers because as a subcontractor I do not see them. ### 16. Fast, User-Friendly AI Hub with High-Quality Translations **Rating:** 4.5/5.0 stars **Reviewed by:** Marta C. | Localization Quality Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Smartling?** It is fast and user-friendly, and the AI Hub is just so easy to set up and use. I was able to set up a profile and workflow with my company Gemini key in minutes and the raw translations we get are of great quality. A feature I also love is that Smartling shares the name of individual translators, so I always know who is giving us great quality and who needs more coaching. **What do you dislike about Smartling?** TM capabilities for bulk updating TM content are not great. Also, when using the LQA Suite for off-production LQA, there is no easy way to see the instructions that the original translation job had (you have to go back and forth between the original job and the LQA job) **What problems is Smartling solving and how is that benefiting you?** I use Smartling both as a TMS and for language services, so my company is virtually run on Smartling. ### 17. Feature-Packed, Easy-to-Use Platform with Seamless Sitecore Translation Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Jim M. | Manager of Digital Optimization, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Smartling?** Smartling is a feature-packed platform that is very clean, versatile, and easy to use. We're able to push and pull translations easily between Sitecore (our CMS) and Smartling, making it very easy to translate our content-heavy site quickly. **What do you dislike about Smartling?** I honestly can't think of anything I dislike about Smartling. Their sales process is very transparent and forthcoming with information (especially compared to other competitors in their space), their support team is very responsive, and the platform itself integrates easily with our CMS and even allows us to translate content that doesn't exist on a webpage. They are so easy to work with that we've transitioned all of our translation work to them. **What problems is Smartling solving and how is that benefiting you?** We needed to translate a 2,200+ page website into Spanish and do it as quickly as possible in order to serve a previously untapped market. Smartling helped us connect to their translation engine and automate the entire process. As a result, we went from a Spanish website with only 38 pages to a site that has 1:1 English/Spanish content with over 2,200 pages, and we did it three months. Our web conversions among Spanish speakers continues to grow at a rapid, sustainable pace. ### 18. Best translation tool out there that saves money and time thanks to the Translation Memory **Rating:** 5.0/5.0 stars **Reviewed by:** Shiloh B. | Marketing Automation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Smartling?** API and MCP integrations. this is super useful for ai apps we are building. **What do you dislike about Smartling?** Less login timeouts. Just annoying that you have to login every hour. **What problems is Smartling solving and how is that benefiting you?** It solves spending tons of money and time on re-translations of pre-translated strings. Also, in AI era where translations are still not perfect. the human PR is crucial. ### 19. Smartling is my Favorite CAT Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michal I. | Localizator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Smartling?** Their Machine Translation and AI tools are getting better all the time **What do you dislike about Smartling?** Would like to see proposed payment for each project in a clear and precise manner, in advance of accepting jobs. **What problems is Smartling solving and how is that benefiting you?** Easy acces to translation jobs, efficient work, monitoring of progress. Possibility to customize the tool to my preferences. ### 20. All the features I need bundled up in a very intuitive platform **Rating:** 4.5/5.0 stars **Reviewed by:** Marianne R. | Translator and Localization Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Smartling?** I especially like the Context panel and the possibility to open the translation in a new contextual window. The various Issue categories are very handy too. **What do you dislike about Smartling?** QA checks sending back "false positive" remains the main issue **What problems is Smartling solving and how is that benefiting you?** Leveraging existing translations and ensuring consistency across the board Seeing final translation in context ### 21. Great place to work **Rating:** 4.5/5.0 stars **Reviewed by:** Steinar B. | Freelance translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** Smartling recognized my talent as a translator and gave me opportunities for growth. **What do you dislike about Smartling?** I often miss the greater control over the user interface and features that you get with native CAT tools. Some features and customizability is sacrificed for ease of use. **What problems is Smartling solving and how is that benefiting you?** I work as a translator and language lead on the platform. ### 22. Intuitive CAT tool that allows for easy UX/UI localisation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Smartling?** The QA system is very quick and intuitive, and the dashboard looks neater now. **What do you dislike about Smartling?** An easier access to tasks assigned to translators. Sometimes, the filters don't work properly and it's time-consuming to find tasks by name or project name. Also, it would be hugely beneficial to integrate Smartling with grammar extensions like Grammarly. **Recommendations to others considering Smartling:** Go for it! You won't find a more easy-to-use CAT tool in the market. **What problems is Smartling solving and how is that benefiting you?** None, as far as I am aware. I would like to know more in this regard. ### 23. Great company, great platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Huong N. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Smartling?** Many of my clients are on Smartling so it's nice to be able to work with a familiar platform. **What do you dislike about Smartling?** Their AI/MT models sometimes do not meet expected quality. **What problems is Smartling solving and how is that benefiting you?** I’m a freelancer working with Smarting. I perform (mostly) translation and revision on their platform. ### 24. Efficient Translation with Seamless GitHub Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Nishanth N. | Engineering Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Smartling?** I like the integrations Smartling has with GitHub and the flows they integrate into our processes. It's the best part because it allows us to seamlessly integrate our software flows with Smartling, saving time that would otherwise be spent on custom software and manual jobs. A GitHub pull request is automatically created, and the Smartling API supports that process. **What do you dislike about Smartling?** The dashboard and the smartling jobs and configurations can get a little bit tedious and could be simplified. The documentation can be a little bit better. **What problems is Smartling solving and how is that benefiting you?** Smartling makes translations easy. User-facing text in our apps is seamlessly translated and integrated into workflows. With the GitHub integration, it automates tasks that would otherwise require manual input, saving time and effort. ### 25. Smartling is mission-critical for localization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Smartling?** The AI workflows have been a game changer in terms of cost and quality. We were worried about a reduction of quality, but it has been a lot more sustainable from a cost perspective. **What do you dislike about Smartling?** Continued enablement to customers, ensuring we're using the tools as effectively as we can. **What problems is Smartling solving and how is that benefiting you?** Smartlings GDN offering gives us the flexibility to focus on our strategy and not leave behind our international audiences. ### 26. Efficient Translation with Trustworthy Results **Rating:** 4.5/5.0 stars **Reviewed by:** Brook M. | Customer Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Smartling?** I like how easy it is to submit a request in Smartling and immediately get a cost estimate and an approximate time it will take, with the option for a rush order if needed. It's great to feel confident using Smartling for our complex pages. I appreciate that you can have different buckets for projects, which works well since marketing and I have separate tasks. I also like getting emails when a source string is opened, allowing me to quickly see and respond to issues. It's reassuring to know that a person is reviewing my articles and sending feedback. **What do you dislike about Smartling?** I do think the interface could be a little more user-friendly. There are different buckets, and once you get in, every once in a while, I'll get lost and have to go back to the main page, where I'm familiar with the path to get to my items. I also wish that the source string that it were a little easier to view when you go to the content page. It's usually a muted color, and I wish that wasn't the case. **What problems is Smartling solving and how is that benefiting you?** Smartling makes it easy to submit translation requests and get quick cost estimates and timelines. It offers rush options and handles complex pages, which gives me confidence over using alternatives like ChatGPT. ### 27. Intuitive and Efficient Terminology Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff B. | Quality Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Smartling?** I use Smartling for managing and translating marketing and product content, and I find its layout and intuitiveness really beneficial. It facilitates my daily routine, especially with the terminology management feature where linguists can propose new terms to be added to our glossary, and I can easily approve or reject them. I also appreciate how it helps me send new terms for translation into many languages. The platform is intuitive, which means when new linguists join the team, there's no need for extensive training sessions. Compared to other CAT tools, Smartling stands out for me. The initial setup when creating new projects and glossaries was pretty easy and intuitive. **What do you dislike about Smartling?** Smartling could improve the way you select terms to be translated. When you need to select multiple terms for translation, when you search for a term using the search bar and select it, you cannot search for another term without deselecting the previously selected term. **What problems is Smartling solving and how is that benefiting you?** I use Smartling to streamline terminology management, allowing linguists to propose terms easily, which I can approve or reject. It also simplifies translating new terms into multiple languages, and its intuitive layout reduces training time for new team members. ### 28. Exact-Match Search and Helpful History for Clearer Workflow Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Smartling?** You can search by “exact match” as well as other fields tailored to the project parameters. The history feature also makes it easy to track which step went wrong, which helps provide more accurate feedback on the workflow. **What do you dislike about Smartling?** The “view instruction” option often truncates text, and searching by file only returns 50 files to choose from. **What problems is Smartling solving and how is that benefiting you?** It helps centralize localization from vendors and reduces manual error logging. ### 29. Easy-to-Navigate UI with AI-Powered Translation and Proofreading **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Smartling?** Easy to navigate the UI. Performance is enhanced due to the integration of AI translations. Integrating the proofreading stage for markets enhances the translations quality. **What do you dislike about Smartling?** While AI translations are quick, they might not be accurate for all languages. In that case, it takes ages for the market to proofread and fix the translations, which is pretty counterproductive to the issue it's supposed to solve when human intervention becomes a necessity. **What problems is Smartling solving and how is that benefiting you?** Quick translations, integrations with tools and platforms for ease of import, easy to use, troubleshooting issues. ### 30. Easy-to-use platform for freelance translators **Rating:** 4.5/5.0 stars **Reviewed by:** Valeria B. | Translator/editor/post-editing linguist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** Smartling is a very good, user-friendly translation platform, and it is an excellent tool for translators. As a freelance translator, I'm extremely satisfied with Smartling. It provides good customer support in terms of term clarification issues, and PMs are always ready to help with any questions. It also offers new and interesting opportunities for job expansion. The new feature to make previously-opened issues visible is very good. **What do you dislike about Smartling?** AI input sometimes interferes with previously-translated, client-approved and published strings, especially when TMs are very large and for specific clients. However, I think this is something that is still developing and will probably be fixed in the future, so that AI becomes an asset rather than an obstacle. At this early stage, the introduction of AI has resulted in lower rates for linguists, even though we often need to work more for the sake of consistency with previously translated content for specific customers. **What problems is Smartling solving and how is that benefiting you?** I think the Smartling team is always ready to fix any issues and/or bugs translators spot while working on the platform. ### 31. Localization at Scale Made Easy for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Smartling?** Features that enable a 1-person or small team to support localization at scale for a large enterprise. **What do you dislike about Smartling?** Lack of "source content" control which makes it a harder to switch to from tools like Phrase Strings or Lokalise. We want to enable non-developers to manage the source language quality of content that we connect to Smartling via GitHub, and that's not possible within the UI today. **What problems is Smartling solving and how is that benefiting you?** Making it faster, cheaper, and easier to bring our products to life across new markets and customer segments. ### 32. Portuguese Translator using Smartling as a translation platform **Rating:** 5.0/5.0 stars **Reviewed by:** André C. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Smartling?** The work is always secured on the online platform, and access to standard translation tools and materials (TBs and TMs) is quick and straightforward. All the necessary features are available, and it's possible to ask questions directly to managers and clients, both of whom help support translation projects. Overall, I find it much simpler and intuitive to use compared to other, more traditional tools or platforms, whether they are online or offline. **What do you dislike about Smartling?** This might be a minor issue, but when I export documents for review using my own software, I occasionally notice that the output document scrambles the strings. This makes the review process for the linguist a bit more challenging. Additionally, it would sometimes be helpful to have the option to discuss certain topics with fellow translators, especially when working on different parts of the same project. **What problems is Smartling solving and how is that benefiting you?** Smartling is an online platform that offers everything a translator needs to deliver high-quality work. Compared to more traditional tools, Smartling's interface is much cleaner and more intuitive, with far less clutter and fewer redundant features. As a translation service provider, it helps me perform my job every day by streamlining all the usual processes from start to finish. ### 33. Fast, Reliable Translation Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Zen B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartling?** I like Smartling for the quick turnaround time on translations, allowing me to get human translation results in no time. This speed helps me perform PR reviews and merge quickly. I also found the initial setup easy thanks to a recorded demo that was easy to follow. I think it's a great product. **What do you dislike about Smartling?** Sometime we get some mishaps in translations. Very rarely. **What problems is Smartling solving and how is that benefiting you?** Smartling provides human translation in no time, helping us perform PR reviews and merge quickly. ### 34. Smartling has been an outstanding platform for managing my translation and localization needs **Rating:** 4.5/5.0 stars **Reviewed by:** Kittipong K. | Localisation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Smartling?** Smartling has been an outstanding platform for managing my translation and localization needs. The interface is intuitive, making it easy for both project managers and translators to collaborate seamlessly. I especially appreciate the automation features and integrations, which save us significant time while ensuring consistency across all of our content. **What do you dislike about Smartling?** During quality checks, false positive warnings sometimes occur, which I need to flag before continuing. **What problems is Smartling solving and how is that benefiting you?** Problems Smartling Solves: - Complex project management: Before Smartling, managing multiple translation projects was messy and time-consuming. Smartling centralizes everything into one easy-to-use platform. - Inconsistent terminology: Their translation memory and glossary ensure that our brand voice stays consistent. - Slow turnaround times: With automation, I’ve cut down delays and can deliver translated content much faster. - Lack of visibility: Reporting and dashboards give me transparency into quality and progress. Benefits: - I save time by streamlining workflows and reducing manual steps. - My translation quality has improved through consistency and accuracy. ### 35. Amazing platform. Great people behind it. A pleasure to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Translator & copywriter, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** It really feels like a next-gen CAT tool. Everything integrates well and intuitively. I really dislike going back to Trados or MemoQ now. **What do you dislike about Smartling?** There are 4 things that I dislike: 1. When I hover over a glossary term in the source near the top of the page, the pop-up disappears behind the top pane (job briefing, context, etc.). This requires me to scroll up to see the glossary entry. It would be much more practical if the popup appeared over the top pane instead of disappearing behind it. 2. I'm not a fan of the billing page. It's very hard to check exactly how much I'm getting paid per job, because each job is split into the various weights and no total per job is stated. The quickest way to keep track of the per-job pay is to refresh the billing page a couple of minutes after completing a job and writing down the difference of the total. There should definitely be a more practical/automated way of doing this. 3. The most important one, but likely a client-side issue: the fact that segments aren't usually organized in the same order as in the underlying document. This removes context, and when sentences are split into multiple segments, and then not shown in the correct order, it costs everyone a lot of time communicating back and forth about the context of each partial sentence, especially if there's no screenshot available in the context pane showing the full sentence. I'm sure there's a good reason for this, but I thought I would mention it anyway because solving it would result in the largest quality and efficiency improvement, in my opinion. If this is strictly a client-side issue, I would urge all clients to keep segments in the correct order as much as possible for optimal quality and efficiency, and to provide screenshots in the context pane whenever possible. 4. This is also a client-side issue, but because it's such a frequent one, I thought I would include it too. Perhaps clients can be urged to pay closer attention to this. It's about the context added per segment in the translation pane. The information entered there is often entirely useless. Especially when no screenshot is available in the context pane. This is causing a large portion of messages back and forth with clients, so making these entries more relevant to the translator would greatly improve efficiency and overall quality. **What problems is Smartling solving and how is that benefiting you?** Honestly, the most important problem Smartling is solving, is offering me enough work. The CAT tool is better than others, but it doesn't solve any problems for me that other CAT tools don't solve as well. ### 36. A very modern, efficient and friendly platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia V. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** One of the standout aspects of Smartling is its highly intuitive and linguist-friendly layout. This is a rare and invaluable feature in the localization industry, where many tools tend to prioritize project management functionalities over usability for translators. Smartling, however, strikes an impressive balance, ensuring that linguists can work in a streamlined and efficient environment without unnecessary complexity. **What do you dislike about Smartling?** I did experience an issue at one point with strings being chopped, which caused some inconvenience in the translation process. However, the good news is that the Smartling team acted very quickly to resolve the issue, demonstrating their commitment to improving user experience and addressing concerns efficiently. **What problems is Smartling solving and how is that benefiting you?** The platform’s glossary and translation memory (TM) functionalities are particularly well-designed. The ability to reference the glossary in real-time and leverage the TM seamlessly enhances translation consistency and quality. Additionally, the real-time source view is an indispensable feature that allows translators to work with full context, significantly reducing errors and ambiguities. Another key advantage of Smartling is how it fosters productivity. The platform is designed to minimize repetitive tasks and streamline workflows, which allows linguists to focus on delivering high-quality translations efficiently. The ability to leave comments on specific strings whenever doubts arise is extremely useful, as responses are typically provided in a short timeframe. This ensures that translation queries are resolved quickly, minimizing workflow interruptions. ### 37. Easy to use, increased quality and consistency **Rating:** 5.0/5.0 stars **Reviewed by:** Brigitte C. | Freelance Proofreader and Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Smartling?** Can ask questions or make comments directly in the platform. **What do you dislike about Smartling?** Some jobs don’t have a context included which makes it more difficult to translate accurately. **What problems is Smartling solving and how is that benefiting you?** Helps with translation jobs ### 38. what I like and what could be improved for Smartling **Rating:** 4.5/5.0 stars **Reviewed by:** Julia Z. | Translator, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** 1. Ease of Use and Accessibility It’s simple to start working anytime and anywhere, which is perfect for managing tasks on the go. There’s no complicated setup—just log in and get to work. 2. Speed and Performance Smartling is faster than other platforms, saving translations quickly even in areas with poor internet. This reliability in low-bandwidth environments is a big advantage. 3. User-Friendly Interface The interface is clean and intuitive, making it easy to navigate and focus on translation work without distractions. **What do you dislike about Smartling?** 1. Task Disappearance and History Access Occasionally, tasks with content that’s already saved disappear before the submission deadline, which disrupts workflow, and I’m unable to control this or include it in the invoice. 2. Translation Subject Categories and Word Count I’d like to see the average translation speed, topics and corresponding word counts of past translation jobs, as well as an overview of my overall past workload. This feature would help me track progress and better manage future projects. 3.Delay in Email Notifications There’s a slight delay in email notifications when tasks are posted, which can affect timely responses and project management. **What problems is Smartling solving and how is that benefiting you?** Equipment limitations.I can switch between multiple devices without worrying about losing files. When I'm on the go, I can switch to a lighter device. ### 39. All-round efficient platform for translators **Rating:** 5.0/5.0 stars **Reviewed by:** Vasaporn C. | English-Thai-Japanese Translator/Interpreter, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartling?** I have been working as their translator for quite some time. The platform is clean, easy to use, and packed with helpful features such as automatic glossary checking and a solid AI engine, while still remaining uncluttered. Payments are automatic and seamless—probably the best payment system in the industry. **What do you dislike about Smartling?** The language I translate into, Thai, is not fully supported by the platform, as it erroneously flags a large number of Thai sentences as containing spelling errors. This is merely an inconvenience since I can easily ignore these alerts. Otherwise, there are no real downsides to working with Smartling. **What problems is Smartling solving and how is that benefiting you?** Smartling streamlines the entire translation workflow by providing an integrated platform with automated quality checks, glossary enforcement, and AI support. This reduces manual review time and helps maintain consistency across projects. The automated payment system also eliminates administrative work, ensuring I can focus entirely on translation without worrying about invoicing or follow-ups. ### 40. A great experience working with Smartling **Rating:** 5.0/5.0 stars **Reviewed by:** Maria A. C. | Freelance translator EN - IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Smartling?** I've had a great experience working with Smartling as a professional linguist. The platform is truly exceptional. What I appreciate most is the user-friendly interface and the visual context feature. Being able to see my translations in real-time on a webpage or in an app is a game-changer for ensuring quality and accuracy. The way Smartling integrates all necessary resources, like translation memory and glossaries, directly into the workspace makes my job much more efficient. The overall workflow is seamless and professional. Smartling provides a top-tier environment for linguists to deliver their best work. **What do you dislike about Smartling?** While my overall experience with Smartling has been excellent, I have recently noted a decrease in the volume of assignments, which has made it difficult to maintain a consistent income. I am hopeful this is a temporary issue, as this agency is, without a doubt, the best I have worked with. **What problems is Smartling solving and how is that benefiting you?** Smartling fundamentally solves the problem of inefficient and fragmented translation workflows. By providing a unified, cloud-based platform, it centralizes all the tools and resources a linguist needs, from the CAT tool to translation memory and glossaries. I can manage all my assignments from a single dashboard, eliminating the hassle of juggling multiple files and platforms. The platform’s visual context and integrated resources help me deliver more accurate and context-aware translations. The automation and organized structure save me time on administrative tasks, allowing me to focus on the actual translation. In short, Smartling makes my work more efficient and my final output better. ### 41. AI and humans working together - as it should be **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra D. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Smartling?** I enjoy working with Smartling because I don't only work on a very good platform but I get to work with real people. The platform itself is easy to use. Getting the right glossary terms recommended is extremely helpful. While the AI translation is not always 100% right, it does make most jobs much easier. What I enjoy most is the team behind the platform, though, because I feel taken seriously. We can actually discuss options for translations that benefit the end client, not just the platform's customers. **What do you dislike about Smartling?** It can happen that the system gets slowed down when there is a huge amount of traffic and you're working on a very large file. Those are extremely rare, so this is usually not an issue at all. **What problems is Smartling solving and how is that benefiting you?** The smooth integration of the TM means that translations are consistent across jobs. That is very important. The AI feature can help with formatting numbers, which it can do much quicker than a human translator. The quality checks help deliver the best translation possible. ### 42. A Complete and Intuitive Platform for Seamless Localization **Rating:** 5.0/5.0 stars **Reviewed by:** Trinidad L. | Semi-Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Smartling?** Smartling is a very complete and intuitive platform that makes project management smooth and efficient. It centralizes everything we need, from translation memory and glossaries to QA checks, automated workflows, and real-time project tracking. The ease of use stands out, even for new team members who can quickly get familiar with the system. Integrations are seamless, which saves time and reduces manual work. Their project managers are also a huge plus: communication is always clear, fast, and collaborative. **What do you dislike about Smartling?** There's very little to dislike, but if I had to mention something, it would be that because the platform has so many features, it sometimes takes a bit of time to discover everything it can do. A few more step-by-step guides or in-app tooltips for new functionalities would make onboarding even easier. That said, Smartling's customer support is excellent: responsive, knowledgeable, and always willing to help, which more than compensates for this. **What problems is Smartling solving and how is that benefiting you?** Smartling helps manage multilingual content at scale by centralizing workflows, ensuring consistency, and reducing manual effort. It streamlines file handling, translation memory leverage, glossary application, and QA checks, which means we can deliver faster without sacrificing quality. The platform also provides real-time visibility into project status, making it easier to track progress and collaborate with clients. From a business perspective, this translates into improved efficiency, higher quality output, and a stronger ability to meet tight deadlines. ### 43. The best company to work with as a freelance translator **Rating:** 5.0/5.0 stars **Reviewed by:** Maude B. | Traduction et révision, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2022 **What do you like best about Smartling?** As a freelance translator, Smartling is a dream to work with. The communication, the workflow, the available work and the CAT tool are great. Everything goes smoothly. I can focus on translating and delivering translation. No time is wasted, and there is just no fuss at all. I highly recommend this company! **What do you dislike about Smartling?** I really enjoy working with this company, so there is not much that I dislike. Still, maybe I would only wish some clients would send translations even more regularly, or even though I receive a good amount of work, I still wish sometimes I could tell them that I am available for new files. **Recommendations to others considering Smartling:** I encourage you to collaborate with Smartling because they are great to work with. Everything ticks the boxes for me from the ease of use, the quality of support and so much more. They are sincerely the best company I ever worked with. Needless to say, I am a very happy user. So go ahead and work with them, you won’t regret it! **What problems is Smartling solving and how is that benefiting you?** Smartling is helping businesses by providing translation services, and as a translator, I am more than happy to be a part of that and have the opportunity to translate for them every day. ### 44. Great tool for translators and agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Estrella N. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smartling?** As a translator, I value the strong tools Smartling allows me to use for free. I've worked on huge projects (100k+) words without it crashing down or slowing down my PC, which is a huge plus that not many translation softwares offer. I love having everyting in one place (invitations to new jobs, glossaries, TMs, QAs...). I work with different clients, but the ones that give me the option to use Smartling are my favourites. **What do you dislike about Smartling?** The biggest downside for me was that there was a bug with it when used on iPad. I had a trip coming in and had a couple small jobs that I wanted to take care of on a train ride, but noticed that the spacebar had a bug when using it on the browser on my iPad. It's such a non-issue, but that'd be something to improve in the future. **What problems is Smartling solving and how is that benefiting you?** Smartling is the unified translation platform for me, receiving/accepting jobs via email generates lots of communication waste and can be time-consuming, and Smartling solves that in a well-designed way. I feel translation management systems don't always go the extra mile for UX, so Smartling stands up as one of the best tools I've tried for translation jobs. I also value having integrated tools like TBs, TMs and QAs, which get rid of the need of any additional software. ### 45. Intuitive, fast, and user-friendly localization platform **Rating:** 4.5/5.0 stars **Reviewed by:** Piotr Z. | Translation and Localization Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** As a translator, I really appreciate how Smartling is designed with usability in mind. The interface is clean, fast, and intuitive — it's easy to navigate between strings, use the translation memory, and check context through visual previews. The built-in QA checks are helpful for catching errors early, and I like how the platform supports both machine and human translation in a seamless way. Terminology management and real-time collaboration features make the workflow much more efficient. Overall, Smartling helps me focus on the quality of my work without getting lost in technicalities. **What do you dislike about Smartling?** Some advanced features — like context integration or visual mode — may require a bit of time to fully understand or are sometimes inconsistent across projects. Also, the platform occasionally feels a bit heavy when working with very large projects or slow connections, but it's generally stable and reliable. **What problems is Smartling solving and how is that benefiting you?** Smartling helps streamline and centralize the entire translation process. Instead of juggling multiple files, emails, and tools, I can work directly in one platform that connects everyone involved — project managers, developers, and translators. This eliminates confusion, reduces delays, and ensures consistency across all content. Features like translation memory, glossary enforcement, and visual context improve both speed and quality, allowing me to focus on accurate and context-aware translations. As a translator, this means less guesswork and more time spent on actual translation. ### 46. Unbiased feedback from a linguist on cooperation with Smartling **Rating:** 5.0/5.0 stars **Reviewed by:** Sergiy B. | Translator, Editor, Tester, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** Feedback for the Smartling LSP: * Absolutely reliable. * Streamlined work processes, from clear onboarding and objective tests of linguistic skills to project assignment, dealing with Q&As, and the payment process. * Helpful and friendly team. * Interesting projects. Feedback for the Smartling CAT platform: * Easy-to-use, stable, and with all the most popular CAT features available. **What do you dislike about Smartling?** Feedback for the Smartling LSP: * There's nothing I dislike about them. They are great. Feedback for the Smartling CAT platform: * The platform is convenient and has all the requested CAT features, but has minor flaws in dealing with tags (it gets better, though). **What problems is Smartling solving and how is that benefiting you?** The Smartling platform streamlines the localization processes and utilizes features of CAT-tools, translation memories, term bases, machine translation, etc. to ensure the predictably-high level of localization of every project. The system is extremely easy-to-use and requires no significant learning process. A good built-in quality assessment system ensures fewer false positives and more actual issues that require correction and improvement, thus improving the translation quality. The support team is always ready to help when needed and provides assistance with various issues and queries, as well as coordination between various parties. Also, the Smartling platform takes security matters seriously and has been implementing various solutions to ensure protection of information for years. ### 47. Seamless Integration and Automation Elevate Our Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Mark E. | Localization Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Smartling?** The primary advantage of this tool is its seamless integration with our technology infrastructure, including our CMS and repositories. This allows for fully automated content ingestion and delivery, which removes the need for manual processes and reduces inefficiencies. Additionally, the centralized management of translation memory guarantees strong terminological consistency. The advanced visual context features further support global brand accuracy and ensure consistent messaging across markets. **What do you dislike about Smartling?** At times, the customization options and the level of detail available in some dashboards and metrics reports—such as those tracking progress and quality—could be more intuitive and thorough. This would allow for a more detailed analysis of ROI and supplier efficiency. **What problems is Smartling solving and how is that benefiting you?** Smartling has streamlined my workflows, significantly cutting down the time required to launch new content and reducing the likelihood of errors. It has equipped me with the tools I need to maintain full control over both quality and process in multiple languages, which helps ensure that our brand voice stays consistent worldwide. If your goal is to achieve rapid scalability by removing manual operational tasks, Smartling is indispensable. ### 48. Reliable collaboration with timely payments, steady workflow, and constructive reviews. **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad H. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** Smartling offers a very user-friendly platform with straightforward implementation and useful features that support my daily work. I use it frequently and find the workflow efficient, with reliable integration and consistent support. Payments are always timely, and the revision process—though sometimes critical—adds real value by enhancing quality and skills. **What do you dislike about Smartling?** The main challenge I face is that most projects are assigned on a first-come, first-served basis, which requires constant monitoring of the platform and sometimes long hours at my desk. While I understand this approach ensures fairness and equal opportunities for all vendors, I believe there could be a more balanced way to distribute workflow. **What problems is Smartling solving and how is that benefiting you?** Smartling streamlines the translation workflow by centralizing projects, providing clear instructions, and offering an easy-to-use platform. This saves me time, reduces errors, ensures consistency, and, through its revision process, helps me continuously improve the quality of my work. ### 49. Easy-to-Use Platform That Saves Hours on CRM Translations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Smartling?** The platform is easy to use, and it saves me hours every week. It’s one of the best tools for powering through translations for our CRM tools. **What do you dislike about Smartling?** The platform can feel slow at times, and although the interface looks modern, navigation can be difficult. For larger projects, the translation editor also feels limited, with not enough customization options to work efficiently. **What problems is Smartling solving and how is that benefiting you?** For me, Smartling addresses the inefficiency of manual, fragmented localization processes by streamlining and automating key workflows. It integrates directly with content platforms and leverages AI/machine learning to accelerate translation, helping reduce costs and shorten time-to-market. ### 50. Helpful translation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ngoc P. | Product Language Specialist (Vietnamese), Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Smartling?** Translation keys help locate exact strings. **What do you dislike about Smartling?** The glossary function is a bit hard to work around. **What problems is Smartling solving and how is that benefiting you?** Good for website/app translation thanks to the tags/keys/context ## Smartling Discussions - [Can the software/service be validated?](https://www.g2.com/discussions/24358-can-the-software-service-be-validated) - 1 comment, 1 upvote - [Who are your translators?](https://www.g2.com/discussions/language-services-faq-bf8ca85a-c073-4601-b7a5-098db525996d) - 1 comment, 1 upvote - [What languages do you translate into?](https://www.g2.com/discussions/language-services-faq-b3a4fb2c-04f2-4f58-9a3b-0139d5002dec) - 1 comment, 1 upvote - [Do you offer any service level guarantees?](https://www.g2.com/discussions/language-services-faq-a3853011-6306-4e47-b27d-78991370fa18) - 1 comment, 1 upvote - [What is the difference between you and an LSP?](https://www.g2.com/discussions/language-services-faq-9eb4fdbb-d3c0-461d-bdb3-5a1c044a720a) - 1 comment, 1 upvote - [View Smartling pricing details and edition comparison](https://www.g2.com/products/smartling/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A41%3A46+-0500&secure%5Bsession_id%5D=e80d5a75-d126-42bc-ae91-d059b83b6f82&secure%5Btoken%5D=67436f0fd1e5a0dd7f12b5f0786a2e41d0639053092c2be5c86aa1e54be065d1&format=llm_user) ## Smartling Integrations - [Acquia Customer Data Platform](https://www.g2.com/products/acquia-customer-data-platform/reviews) - [Adobe Creative Cloud](https://www.g2.com/products/adobe-creative-cloud/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 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[WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [WPML](https://www.g2.com/products/wpml/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Smartling Features **Additional Functionality** - Task Management - Automated Text Generation - Style Check - Alerts/Notifications - Tagging - Revision History - Translation Analytics - Text Review - Data Security - App Store Localization - Progress Tracking - Customizable User Interface - Document Management - Feedback Management - Annotations - Content Management - API - AI Copilot - Translator Database - Translation Management - For No-Code Development - Multiple Programming Languages Supported - Rich Text Editor - Terminology Management - Online Payments - Quality Assurance - Prompt Engineering - Third-Party Integrations - Localization Automation - Customization - AI/Machine Learning - Workflow Management - Translation Memory - Price and Cost Calculations - Content Delivery - Preview Functionality - Full Text Search - Phrase Analytics - Collaboration Tools - Change Management - User Management - Reporting/Analytics - String Translation Management **Translation Support** - Automated Translation - Workflows - Glossary - Image Translation - Traffic Analysis - Machine Translation **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management - Terminology Management - Document Management - Deadline Management - Workflow Management - File Management - Communication Management - Assignment Management - Content Management - Invoice Management - User Management - Memory Management - Project Management - Order Management **Visitor Customization ** - Widgets - Language-Based Domains - Preferred Language Detection - Personalized Content - Multi-Language **Translation Tools** - Computer-Assisted Translation - Glossary - Access Controls/Permissions - Task Delegation - Comments and/or Mentions - Quality Assurance **Generative AI** - AI Text Generation - Generative AI - Text Editing **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Agentic AI - Translation Management** - Multi-step Planning - Decision Making **Additional Functionality** - Activity Tracking - AI Copilot - Spell Check - For Websites - Translator Database - Commenting/Notes - Project Tracking - Website Integration - Quotes/Estimates - Third-Party Integrations - For Software - Projections - Search/Filter - Quality Control - Tagging - Collaboration Tools - Project Workflow - Built-In Database - Multi-Language - Reporting & Statistics - Localization Automation - Customizable Branding - Language Detection - Historical Reporting - Translation Analytics - Status Tracking - Version Control - Reporting/Analytics - Activity Dashboard - API ## Top Smartling Alternatives - [Phrase](https://www.g2.com/products/phrase-phrase/reviews) - 4.5/5.0 (1,292 reviews) - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 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