--- title: Smartling Reviews meta_title: 'Smartling Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 706 reviews by the users' company size, role or industry to find out how Smartling works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 706 scale: '5' date_modified: '2026-07-23' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Smartling Reviews **Vendor:** Smartling **Category:** [Translation Management Software](https://www.g2.com/categories/translation-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 706 ## About Smartling Smartling is the AI Translation Platform that helps companies grow globally, faster. Recognized as the #1 translation management system (TMS), #1 website translation tool, and leading localization services provider (LSP) by G2 users and CSA Research, Smartling is built on a simple belief: translation should be always-on AI infrastructure, not a project-based afterthought. With 12 billion words translated annually, Smartling delivers an average turnaround of 1.3 days—10x faster than traditional LSP approaches—while reducing cost per word by up to 60%. What sets Smartling apart is its fully integrated TMS and language services on a single open platform. Smartling tests 70+ AI models monthly and auto-routes content to the best model for each use case—with built-in governance, audit trails, and quality controls that protect your brand at scale. Whether you need AI-only speed, AI + human post-editing, or full human translation, Smartling adapts to your quality and risk requirements. Smartling's Global Delivery Network (GDN) enables companies to translate their entire website without touching a line of code. A proxy-based solution that sits between users and your site, GDN automatically detects, translates, and delivers localized content in real time—so you can go multilingual fast, regardless of your underlying tech stack. Here's what makes Smartling stand out: Translation done your way. The platform provides the software, integrations, and services necessary for a successful translation program—all in one place. Whether it's our TMS, expert linguists, or integration with top-tier AI and machine translation models, we help you build a translation approach tailored to your specific needs—with full flexibility to bring your own models, data, and linguists. Work in the tools you already use. No more switching between screens—start, track, and complete translations within your preferred content platforms. Smartling offers 50+ integrations with popular CMS, commerce, and support tools, plus a customizable API for everything else. Provable quality at every step. Smartling's LQA Agent delivers 98+ MQM scores with human-in-the-loop review and 96+ MQM fully automated—removing up to two-thirds of content from the human review pipeline without sacrificing accuracy. Every translation includes a full audit trail of models, versions, and human edits. Smartling is trusted by hundreds of global brands, including IHG Hotels & Resorts, Shopify, Pinterest, State Farm, British Airways, OpenAI, and Lyft. ## Smartling Pros & Cons **What users like:** - Users praise Smartling for its **ease of use** , making translation tasks intuitive and efficient without any installations required. (175 reviews) - Users value the **user-friendly interface** of Smartling, enjoying its fast workflows and seamless project management features. (68 reviews) - Users value the **helpful support** from Smartling staff, ensuring quick responses and smooth communication throughout the project lifecycle. (65 reviews) - Users find Smartling's platform to be **intuitive and user-friendly** , enhancing efficiency in their daily translation tasks. (62 reviews) - Users commend the **excellent customer support** from Smartling, appreciating prompt and professional assistance during projects. (60 reviews) - Users value the **intuitive user interface** of Smartling, facilitating quick adaptation and easy navigation for projects. (56 reviews) - Workflow Management (42 reviews) - Quality (39 reviews) - Efficiency (38 reviews) - Translation Memory (36 reviews) **What users dislike:** - Users struggle with **translation issues** due to automatic translation quality and challenges with the TM panel and errors tool. (68 reviews) - Users find **difficult navigation** in Smartling, particularly when managing large projects or searching for specific terms. (27 reviews) - Users are disappointed by the **missing features** like offline access and lack of SDKs for mobile or web apps. (22 reviews) - Users face **communication issues** due to time zone differences and slow responses from the Smartling support team. (20 reviews) - Users find the **poor search functionality** frustrating, as it complicates navigation in larger projects and affects productivity. (20 reviews) - String Management Issues (18 reviews) - Users experience **inefficiency** due to delays in email notifications for available jobs, impacting timely responses. (16 reviews) - Slow Performance (16 reviews) - Users experience **complex workflows** that hinder efficiency, with navigation issues and overwhelming notifications impacting usability. (14 reviews) - Quality Assurance Issues (14 reviews) ## Smartling Reviews ### 1. The interface is simple, making it user-friendly. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** The interface is straightforward and user-friendly. **What do you dislike about Smartling?** On the right side of the screen, where the translation memory options appear, it takes up too much screen space. When viewing the context tab, the highlight used to be yellow, but now it’s blue, which makes checking the context uncomfortable for the eyes. The lack of an option to create a personal translation memory. **What problems is Smartling solving and how is that benefiting you?** It helps maintain translation consistency when more than one translator is working on the same project. ### 2. Translation made easy with every feature at hand **Rating:** 4.0/5.0 stars **Reviewed by:** Alicia S. | Spanish Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Smartling?** The features are easily accessible from translation panel, so you don't need to change windows, which makes the whole process faster. **What do you dislike about Smartling?** You need to click on glossary suggestions that appear while typing. I would prefer to use a key stroke. **What problems is Smartling solving and how is that benefiting you?** It helps me focus in what matters the most, which is the translation task, saving me time as everything is in the same place. ### 3. Simple to use, easy-to-understand interface. **Rating:** 4.5/5.0 stars **Reviewed by:** Emilie D. | Translator (ES-EN>FR), Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Smartling?** Direct access to a project and the ability to start translating immediately and easily. Frequency of use. **What do you dislike about Smartling?** Not being able to include my own glossaries. Context not always available. Not receiving a purchase order for each project with the exact amount. **What problems is Smartling solving and how is that benefiting you?** The problem of rapid implementation. thanks to Smartling, I can access a project quickly and start translating with all the necessary elements (glossaries, context, etc.) ### 4. Amazing translation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Smartling?** Smartling is very intuitive and user-friendly. It's also very visually attractive, which makes it easier to use — I like how everything is displayed and how efficient it is. I have worked with many translation tools throughout my career and this one is probably the best. I've been using it for years, and it has only improved throughout time. I highly recommend it. **What do you dislike about Smartling?** Some regular keyboard commands and shortcuts don't work automatically on Smartling, so they need to be adjusted on the settings. **What problems is Smartling solving and how is that benefiting you?** Smartling is simpler to use than other translation tools, which makes my work much easier. ### 5. Easy to use once getting used to it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smartling?** - It's easy to check past translations with translation memory. It’s very important for ensuring consistency in translation. - Context screen is helpful to review the translated content within its context. - QA report is helpful to review my translation after initial translation is completed. it is easy to read because all tags are removed from original strings. **What do you dislike about Smartling?** - When the translation target is large, limitations on search and replace appear. - When I click through the strings in order on the main window while checking my translation with the context window, the context window sometimes show the completely different location. It is a little bit troublesome when reviewing translation, but not critical. **What problems is Smartling solving and how is that benefiting you?** I can save some time to input translation when AI translation is accurate. However, I think accuracy might depends on the job and related past translation. ### 6. AI-assisted powerful tool that is easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** The user interface is simple and intuitive. I especially like the automated feature that streamlines the workflow among translators, reviewers, and proofreaders. As a supplier, I receive a continuous flow of work and punctual payment. Their vendor managers are supportive. **What do you dislike about Smartling?** I wish there were more flexible payment options. **What problems is Smartling solving and how is that benefiting you?** Smartling is a powerful tool and streamlines localisation processes in innovative ways. That helps suppliers like me leverage AI features, and the streamlined workflow saves a great amount of time. ### 7. Great for Multilingual Content, but Complex to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis D. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Smartling?** Its seamless feature to manage multilingual content and also reducing repeatitive work by guaranteeing consistent quality across projects. **What do you dislike about Smartling?** its complexity to navigate for a new user, that is one has to learn it before using. **What problems is Smartling solving and how is that benefiting you?** It solves the challenge of solving multilingual projects efficiently, for me it centralises translation and automate workflows making my work easier. ### 8. Stable, straight-forward portal **Rating:** 4.5/5.0 stars **Reviewed by:** Juha V. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** Tasks are easy to manage and complete on the portal. The platform is stable and downtime lvery limited. **What do you dislike about Smartling?** Limited TM and concordance search functions **What problems is Smartling solving and how is that benefiting you?** Streamlined workflow management and increased productivity frees up resources for other areas of the business ### 9. Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexa H. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartling?** The UI gives clear layout, and accessing string/text content is fairly straightforward. **What do you dislike about Smartling?** Auto translations often require a lot of manual post-editing. **What problems is Smartling solving and how is that benefiting you?** The built-in QA checks which flag errors during translation saves time. ### 10. Wonderful Experience in Using Smartling **Rating:** 5.0/5.0 stars **Reviewed by:** Liqun M. | Freelance translator/copy writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Smartling?** Easy to use, has your style guide and glossary at hand. On top of that, AI and MT/TM are smart. **What do you dislike about Smartling?** No, there is no weak points at this point. **What problems is Smartling solving and how is that benefiting you?** It makes my translation work more efficient and easy. ### 11. After 10 years working with them, I have never had a problem. **Rating:** 4.0/5.0 stars **Reviewed by:** Manuel E. | Freelance translator and localizator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Smartling?** Its translation support tools are constantly evolving. You may turn down a job if you are too busy. **What do you dislike about Smartling?** In some products the glossaries are not up to date. **What problems is Smartling solving and how is that benefiting you?** It makes my translation, proofreading and editing work easier. ### 12. Good communication, steady workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria B. | Translation and Localization Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Smartling?** Please see the title. I appreciate regularity of the work. **What do you dislike about Smartling?** Continuous not very transparent process modifications (AI review, MTPE, linguist review, etc.) that influence negatively on my earnings. :( **What problems is Smartling solving and how is that benefiting you?** Get translation work, as I'm a translator. ### 13. A very convenient translation collaboration platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2025 **What do you like best about Smartling?** Smartling offers convenient translation collaboration with clear visibility into TMs, glossaries, and resources, along with easy comment submission during translation. **What do you dislike about Smartling?** The "first-come-first-served" project claim model can be challenging. Despite my extensive translation experience (4,000+ words/day with consistent quality), I often miss projects even when clicking instantly upon notification. I hope to see more assigned projects in the future to better leverage my expertise. **What problems is Smartling solving and how is that benefiting you?** Centralized resource access: It integrates translation memories (TMs), glossaries, and contextual assets in one platform, eliminating fragmented workflows and ensuring terminology consistency. Streamlined collaboration: Real-time commenting and feedback features simplify communication. ### 14. One of the best tools available on the market **Rating:** 4.5/5.0 stars **Reviewed by:** alessandra s. | Language expert, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Smartling?** The platform is always up to date with the newest features available on the market. It has an intuitive interface with lots of integrated functions. The communication with the other team members is simple and effective. **What do you dislike about Smartling?** The integrated AI suggestions are still far from a human quality translation. **What problems is Smartling solving and how is that benefiting you?** With Smartling the process of translation is streamlined and accelerated. ### 15. Decent Experience, But Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Smartling?** The connectors are straightforward to use once you follow the instructions. I appreciate the automation features, and the user interface clearly displays the status of translations, making it easy to understand. **What do you dislike about Smartling?** Databases are not shared across projects, so a word translated in one project is not recognized as the same in another, even if the word and its context are identical. **What problems is Smartling solving and how is that benefiting you?** We need translations to reach a global audience, and this is allowing us to do that ### 16. Best deadlines, best rates **Rating:** 5.0/5.0 stars **Reviewed by:** moemen m. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** Rates are excellent. customer service is great. it is easy to use. has a lot of features. easy to be integrated. I use it frequently. you can implement it as a basic service in your work. **What do you dislike about Smartling?** Rarely you may face delayed support response **What problems is Smartling solving and how is that benefiting you?** Removing Language barriers so that any one can benefit from knowledge wherever is is originated. ### 17. User-friendly localisation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Smartling?** Smartling is a reliable localisation platform that streamlines global content workflows. Its automation, integrations, and real-time reporting improve efficiency, visibility and quality control making it an excellent choice for managing multilingual marketing projects. **What do you dislike about Smartling?** The platform stays fresh and relevant with constant updates that keep up with the latest tech trends - nothing to dislike really. **What problems is Smartling solving and how is that benefiting you?** It streamlines multilingual project management by centralising workflows and automating translations and reviews. It integrates with CMSs and other tools, ensuring consistent, efficient content updates across all languages. ### 18. Powerful, comprehensive, easy-to-use CAT tool with some drawbacks for translators **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2025 **What do you like best about Smartling?** -Ease of use -Visual context feature -Possibility to communicate with the customer via string issues and queries -Possibility to access Translation Memories in different languages -Real-time invoice on the user’s dashboard **What do you dislike about Smartling?** -No minimum job size -The pricing structure penalizing translators (such as the 20% discount applied to the translation step for all matches within the 0.0% - 84.9% fuzzy band, Validation and SmartMatches) -The 12-hour clock instead of the 24-hour clock **What problems is Smartling solving and how is that benefiting you?** I work as a translator directly for Smartling or for other agencies and use Smartling as a cat-tool ### 19. It is user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Andrada C. | EN/FR Romanian translator, Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** Easy to learn, easy to use and few technical issues **What do you dislike about Smartling?** Customer support is sometimes slow. Sometimes, the invoicing process takes a few tries to complete. **What problems is Smartling solving and how is that benefiting you?** I am a translator. ### 20. Efficient and straightforward design for translators **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Smartling?** It is equipped with all the necessary functions for localisation work flow and is easy to work with. It also enables more efficient communication between translators, PMs and clients. Notifications and reminders are automated, which is very helpful for freelancers to avoid missing important messages or due dates. **What do you dislike about Smartling?** The word count report is not very useful, since it doesn't display a summed calculation. The user-facing stats could be organised more thoughtfully. **What problems is Smartling solving and how is that benefiting you?** It provides more contextual and explanatory information for the localisation process, which benefits the translator in better understanding the expectations from clients. ### 21. Translating for smartling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** -Multiple interesting projects -PM are usually pretty reactive -Software is nice and easy to use **What do you dislike about Smartling?** -The use of AI getting more usual -The quality of AI **What problems is Smartling solving and how is that benefiting you?** Everything is ready for me to work on. I can let SMARTLING know if I'm available or not and then can accept/decline jobs easily. It's making things way easier for me. ### 22. I think Smartling is generally very useful for managing translations. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** You can see the list of jobs at a glance, and searching makes management convenient. **What do you dislike about Smartling?** The admin interface is difficult to use. Previously, clicking on a job would display a job tile, allowing you to go directly to the screen where you could view the strings. Now, that’s no longer possible, which is inconvenient. **What problems is Smartling solving and how is that benefiting you?** We are able to centrally oversee multiple translation projects that are running concurrently. ### 23. Intuitive tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Freelance translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Smartling?** It's very easy to use, just log in, pick a job and go. Doesn't require installation, and it's very intuitive. I love that it implements 100% matches along the way. **What do you dislike about Smartling?** - The colors of the different workflows are too similar. Why choose an orange for editing and then a lighter orange for AI? - The feature where I can combine multiple jobs into one is gone. I used this feature a lot, as I have a lot of really small editing jobs from the same endclient, and the same project - Huge problem: It tends to choose AI translation over high matches/100% matches which is very counterproductive **What problems is Smartling solving and how is that benefiting you?** I work as a freelance translator, so I don't know if Smartling is solving any problems, but it helps me work :) ### 24. My main translation platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** User-friendly interface, responsive and dedicated team, straightforward invoicing. **What do you dislike about Smartling?** Most of the work is distributed on a first come-first served basis. There is a lag between the posting of jobs and the e-mail notifications. **What problems is Smartling solving and how is that benefiting you?** Everything is integrated on the same platform/browser page: intuitive CAT tool and automatic invoicing. Great visibility of jobs available/assigned and their deadlines. ### 25. A steadily evolving useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** I appreciate that the payments are on time. **What do you dislike about Smartling?** Not convenient to check all the past translation/record for my project, or at least not obvious to manuever. Also, the AI translations are inconsistent in the same task; I usually had to do a search and unify the expressions/terms. **What problems is Smartling solving and how is that benefiting you?** Smartling utilizes AI to do the first round of translation, and the goal is to shorten my work time. ### 26. Easy to use and great functionalities **Rating:** 4.5/5.0 stars **Reviewed by:** Bente K. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Smartling?** Startling is very user friendly, it's easy to get an overview of your work and access your projects. The TMs are usually really good and AI suggestions very accurate. **What do you dislike about Smartling?** It would be great if we could contact project managers directly through PMs **What problems is Smartling solving and how is that benefiting you?** Simplicity! All is in one place, including translation tools and invoicing ### 27. 4Localize's review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Smartling?** I like that it is always up-to-date, organized, easy to use & Smart **What do you dislike about Smartling?** I dislike when having shared jobs with others & I have to race to accept the job first. **What problems is Smartling solving and how is that benefiting you?** Manual and slow translation processes Inconsistent brand voice across languages Lack of context for translators Difficulty scaling to multiple markets Errors in machine translation Delays in updating translated content ### 28. Very professional company, lots of opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio A. | Frelance translator and interpreter, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Smartling?** All systems are integrated in one platform, which is a huge advantage for me as a freelancer. There are always opportunities to complete work and all processes are carried out fast and very professionally. It really is a great company to collaborate with. **What do you dislike about Smartling?** I have suggested a couple of times what I believe could be an improvement in the translating platform which I believe would be very easy to implement and it would help keep the consistency of the translation. This suggestion has been passed on but Smartling must have decided not to implement it. There is really nothing else I dislike about Smartling. **What problems is Smartling solving and how is that benefiting you?** I am a freelancer translating for Smartling, which provides me with quite a lot of work opportunities in very varied and interesting fields. ### 29. I use Smartling every day for my translation and editing work **Rating:** 4.5/5.0 stars **Reviewed by:** Antonella G. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Smartling?** Smartling is a powerful tool which I use daily. It allows me to translate content quickly and precisely without missing a single word, keeping consistency throughout the text and checking grammar and spelling. Thanks to Smartling, I can concentrate on the quality of the content, e.g. the requested tone of voice, the style and fluency in the target language and the matching with specific terminology of the subject and glossary eventually provided. Finally, the "Open issue" feature allows me to ask questions and receive the answers directly, saving time and effort. **What do you dislike about Smartling?** Sometimes the tags are not correctly positioned, but this is an issue I can easily overcome. **What problems is Smartling solving and how is that benefiting you?** It helps to keep consistency throughout the content, avoid spelling errors and ensure the whole source text is translated. ### 30. Efficient and User-Friendly: a Smart Platform that Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** The platform is simple and intuitive, making it easy to connect with your team. Besides that, the project managers are extremely supportive and answer our queries promptly. **What do you dislike about Smartling?** I don't see any drawbacks in the platform. **What problems is Smartling solving and how is that benefiting you?** The platform streamlines translation and editing tasks by providing tools that optimize workflows, allowing translators and editors to accept assignments based on their availability and stay in touch with the project team. ### 31. Intuitiv CAT-Tool, das es Ihnen ermöglicht, Ihre Übersetzungsprozesse zu optimieren. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Smartling?** Its intuitiveness and interface mean that everything is easily accessible, and I don't have to spend hours learning how to use it. It allows me to focus my efforts on translation and editing. **What do you dislike about Smartling?**

Unable to manually adjust error settings.

**Recommendations to others considering Smartling:** Proceed! You won't find a more user-friendly CAT tool in the market. **What problems is Smartling solving and how is that benefiting you?** None, as far as I am aware. I would like to know more in this regard. ### 32. Fast and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Smartling?** Easy to use, many features that competitors software lack, use of AI, customer support. No downtime **What do you dislike about Smartling?** None that I can think of, it really is my favourite tool. If any, I would like to have more AI options to choose from/the possibility to edit AI suggestions. **What problems is Smartling solving and how is that benefiting you?** Faster turnaround ### 33. It is helpful and resourceful **Rating:** 4.0/5.0 stars **Reviewed by:** Wendy L. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** Smooth and easy to use. The interface is intuitive. **What do you dislike about Smartling?** Job assignment system sometimes is slow. **What problems is Smartling solving and how is that benefiting you?** It integrates the translation processes and project management. So, the working efficiency improved. ### 34. My Smartling Review as a Translation Resource **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Smartling?** Working online means I don't have to download the working files, hence freeing my local computer's storage. **What do you dislike about Smartling?** Smartling is not compatible with smartphones and tablets. Therefore, its use is limited only to laptop or desktop computers. **What problems is Smartling solving and how is that benefiting you?** With Smartling, I can use one account for multiple projects for multiple agencies. So, there's no need to create separate accounts for different clients. ### 35. My experience with Smartling as a translator/proofreader/editor **Rating:** 4.5/5.0 stars **Reviewed by:** Michał C. | Freelance translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** Ease of use, available context, MT/AI at fingertips **What do you dislike about Smartling?** Poor quality AI replaces good quality fuzzy matches **What problems is Smartling solving and how is that benefiting you?** Makes my work much faster than other CAT tools ### 36. Improved Experience. Intuitive UI **Rating:** 4.5/5.0 stars **Reviewed by:** ED B. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Smartling?** It is easy to use, and the User Interface is really smooth. I feel comfortable using it, unlike some other CAT tools **What do you dislike about Smartling?** More shortcuts and the ability to work on it offline **What problems is Smartling solving and how is that benefiting you?** I get a lot of text to translate, and it makes my work much easier ### 37. Especially useful for short translations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Smartling?** I really like the Context tab, where you can see where texts will be used. Also, the Issue function is very useful. **What do you dislike about Smartling?** It would really help if the Search TM function was not a tab, but a separate side panel, so you can see both the context and the concordance results. **What problems is Smartling solving and how is that benefiting you?** Smartling is helping me provide translations for clients quickly and efficiently. ### 38. Smartling software is very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** Smartling software is very easy to use, and if you ever need customer support, their team responds promptly and helps you solve any issues **What do you dislike about Smartling?** There are no real downsides, but I would like to have the option of using a dark mode. **What problems is Smartling solving and how is that benefiting you?** I use it for my translations. ### 39. Professional, helpful, reliable and on time payments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** Smartling has a very professional translation platform that is easy to work on. The project managers are responsive, helpful and I always get my payments on time. **What do you dislike about Smartling?** Nothing to dislike about. Everything is great with Smartling. **What problems is Smartling solving and how is that benefiting you?** Smartling helps making the translation process more effective. Linguists can post queries right on the platform and answers are notified when available. ### 40. User-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sameh A. | Senior Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartling?** The allocation process is well-organized. **What do you dislike about Smartling?** The translation table is somewhat small, it should be bigger. **What problems is Smartling solving and how is that benefiting you?** In-context review ### 41. A reliable platform that makes translation projects flow smoothly. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Luis H. | Spanish Language Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Smartling?** It keeps everything well organized and easy to access. The interface is clear and makes my work faster. **What do you dislike about Smartling?** Some functions could be more customizable. For example, ensuring consistent access to context or providing additional reference files would be very helpful. **What problems is Smartling solving and how is that benefiting you?** It centralizes all translation work in one place. This saves time, improves consistency, and makes collaboration smoother. ### 42. Ease of use for higher productivity. **Rating:** 4.0/5.0 stars **Reviewed by:** Hidenobu M. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Smartling?** Ai translations, glossary and other assisting features are easy to use and intuitive. **What do you dislike about Smartling?** It would be nice if I can set the default order of the tasks. Every time I refresh the page, the order returns to (supposedly) client-based order. I prefer deadline-based order (ascending). Also, it would be nice if I can see a summary of all the current tasks, where I can check how many words are due by when without scrolling or switching the windows. **What problems is Smartling solving and how is that benefiting you?** The interface is easy to use and present very little (or no) complication. Thanks to that, I can smoothly translate and move from one project to another. The automatic invoicing is also very helpful. It reduces hustle of manual tasks of invoicing. ### 43. User-friendly platform **Rating:** 3.5/5.0 stars **Reviewed by:** Aida C. | Translator, PM, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Smartling?** That it is very easy to use the first time **What do you dislike about Smartling?** It should have more keyboard shortcuts, for example, to insert a word from the glossary AI translation and Validation tools don't work really well, I cannot trust them yet. **What problems is Smartling solving and how is that benefiting you?** It facilitates team work and terminology management ### 44. Positive experience of Smartling platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Emil R. | Freelance translator and editor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartling?** I would like to emphasize the accuracy, user-friendliness and efficiency of the Smartling platform. It is first of all very reliable and easy to use! **What do you dislike about Smartling?** I didn't have any bad experience with this platform! **What problems is Smartling solving and how is that benefiting you?** Smartling is providing an accurate AI and machine translation! ### 45. Good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Smartling?** The platform is easy to use, clear, and provides flexibility. The ease of visualization in context and the ease of asking questions are among the positive aspects of the platform. **What do you dislike about Smartling?** There are no shortcuts that speed up the insertion of tags. **What problems is Smartling solving and how is that benefiting you?** Facilitate the translation process ### 46. Serious company, interesting projects, good communication **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen M. | EN-ES Translator. reviser and posteditor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Smartling?** Fluent and continued assignments, flexibility with deadlines, prompt and accurate payment. **What do you dislike about Smartling?** At the moment, I cannot say anything I dislike about Smartling. **What problems is Smartling solving and how is that benefiting you?** They are always happy to solve any problem and query I encounter. They give prompt solutions. ### 47. Constant volume **Rating:** 5.0/5.0 stars **Reviewed by:** Ale G. | Traductora, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** That work is constant and the deadlines are suitable. **What do you dislike about Smartling?** The CAT tool and the platform is not always user-friendly. **What problems is Smartling solving and how is that benefiting you?** N/A ### 48. Smartling: intuitive, efficient, and truly translator-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Karina K. | Freelance translator, localizer, editor, transcreator, and LQA specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Smartling?** As a translator, I find Smartling genuinely intuitive to work in. The CAT Tool is clean and easy to navigate, and the visual context is especially valuable: seeing each string in its real placement helps me avoid context-related mistranslations and inconsistencies, and catch punctuation or spacing issues, unnecessary repetitions, and any formatting tags (bold, underline, etc.) that need attention before delivery. Collaboration is smooth thanks to the Issues feature, which lets me raise questions right inside the job and keep a clear, searchable thread with project managers or the client. Having the glossary and translation memory at hand keeps terminology consistent and saves time, and the built-in quality checks flag problems early so I can ship polished work faster. Overall, Smartling brings together ease of use, context, and collaboration in a way that supports quality and efficiency. **What do you dislike about Smartling?** Honestly, there's nothing I dislike—it works exactly how I need it to. **What problems is Smartling solving and how is that benefiting you?** Smartling centralizes my workflow so I don't have to juggle files, emails, and scattered tools, which speeds things up and keeps projects consistent. The Visual Context and the Issues feature give me the right context and a clear place to ask questions inside the job, reducing back-and-forth and errors. The built-in glossary and translation memory keep terminology aligned and cut repetitive work. And importantly, clients can upload reference files as job attachments, so I can consult specs, screenshots, or style guides right in the CAT Tool—another big quality and efficiency boost. ### 49. Good experience overall. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Smartling?** I like the interface, as it is very user-friendly. **What do you dislike about Smartling?** The automatic translation quality, which most times does not comply with the client style preferences. **What problems is Smartling solving and how is that benefiting you?** I am a translator, so it does not solve any problems. I just work for Smartling using the platform. ### 50. Unintuitive **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2025 **What do you like best about Smartling?** It works reasonably well, but nothing exceptionally positive sticks out, other than that it's easy to search in TMs or the glossary with shortcuts. The context tab is good, when there is actual context there. **What do you dislike about Smartling?** It sometimes groups several segments into one. This makes me automatically hit “enter” when I’m done with the first segment, so I accidentally feed bad translation into the translation memory, since I haven't reviewed the rest yet. When jumping between words using Ctrl + arrow, the cursor ends up at the end of a word rather at the beginning of the next. This is different from how it’s done in Word and creates all sorts of frustration. The tiny jobs are not time efficient and it makes for inconsistent texts, since context might show up in a different job. Big jobs are better, where you have a chance to understand what you’re translating and get an idea of what terminology to use and maybe realize things and go back and make changes after a few hundred words or so. Direct contact with clients is not a great setup. They don’t always answer questions in good time and we translators are more used to communicating with project coordinators. Good TM percentage matches should go before AI matches. Right now it seems AI matches go first. 100% matches from the TM should also auto-propagate. There should be an easy way to say “I’ll do the jobs I have, but I can’t take more” and not just “I’m available or not.” It should be possible to insert individual tags instead of having to highlight the text to insert the tags correctly. I’m fairly used to various online translation software, but this one seems unintuitive and hard to understand. It’s like it’s been created for programmers who understand a certain kind of logic. The "upcoming" list never seems to come up, but other jobs do without no warning or no ability to negotiate deadlines. **What problems is Smartling solving and how is that benefiting you?** I'm one of the translators. It's the work tool I've been made to use. ## Smartling Discussions - [Can the software/service be validated?](https://www.g2.com/discussions/24358-can-the-software-service-be-validated) - 1 comment, 1 upvote - [Who are your translators?](https://www.g2.com/discussions/language-services-faq-bf8ca85a-c073-4601-b7a5-098db525996d) - 1 comment, 1 upvote - [What languages do you translate into?](https://www.g2.com/discussions/language-services-faq-b3a4fb2c-04f2-4f58-9a3b-0139d5002dec) - 1 comment, 1 upvote - [Do you offer any service level guarantees?](https://www.g2.com/discussions/language-services-faq-a3853011-6306-4e47-b27d-78991370fa18) - 1 comment, 1 upvote - [What is the difference between you and an LSP?](https://www.g2.com/discussions/language-services-faq-9eb4fdbb-d3c0-461d-bdb3-5a1c044a720a) - 1 comment, 1 upvote - [View Smartling pricing details and edition comparison](https://www.g2.com/products/smartling/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+11%3A54%3A26+-0500&secure%5Bsession_id%5D=5366a752-6a0a-438d-8ffb-4d8ec2668576&secure%5Btoken%5D=64044ae67f5bc9f275f75f142c42e830d0796389e26e7b02264cd2b09ac1965e&format=llm_user) ## Smartling Integrations - [Acquia Customer Data Platform](https://www.g2.com/products/acquia-customer-data-platform/reviews) - [Adobe Creative Cloud](https://www.g2.com/products/adobe-creative-cloud/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Akeneo PIM](https://www.g2.com/products/akeneo-pim/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Builder.io](https://www.g2.com/products/builder-io/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Contentful](https://www.g2.com/products/contentful/reviews) - [Contentstack](https://www.g2.com/products/contentstack/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [Dyspatch](https://www.g2.com/products/techdrop-labs-inc-dyspatch/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Git](https://www.g2.com/products/git/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Hygraph](https://www.g2.com/products/hygraph/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Knak](https://www.g2.com/products/knak/reviews) - [Lingoport Localyzer](https://www.g2.com/products/lingoport-localyzer/reviews) - [MessageGears Platform](https://www.g2.com/products/messagegears-platform/reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews) - [Sanity](https://www.g2.com/products/sanity/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Sitecore Content Hub](https://www.g2.com/products/sitecore-content-hub/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Sketch](https://www.g2.com/products/sketch/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Storyblok](https://www.g2.com/products/storyblok/reviews) - [Strapi](https://www.g2.com/products/strapi/reviews) - [Temporal Cloud](https://www.g2.com/products/temporal-cloud/reviews) - [Uniform](https://www.g2.com/products/uniform/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress Managed Hosting](https://www.g2.com/products/wordpress-managed-hosting/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [WPML](https://www.g2.com/products/wpml/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Smartling Features **Translation Support** - Automated Translation - Workflows - Glossary - Image Translation - Traffic Analysis **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management **Visitor Customization ** - Widgets - Language-Based Domains - Preferred Language Detection - Personalized Content **Translation Tools** - Computer-Assisted Translation - Glossary - User Permissions - Task Delegation - Comments and/or Mentions - Quality Assurance **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization - AI Text-to-Speech **Agentic AI - Translation Management** - Multi-step Planning - Decision Making ## Top Smartling Alternatives - [Phrase](https://www.g2.com/products/phrase-phrase/reviews) - 4.5/5.0 (1,290 reviews) - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (756 reviews) - [Transifex](https://www.g2.com/products/transifex/reviews) - 4.2/5.0 (719 reviews)