--- title: Smartling Reviews meta_title: 'Smartling Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 704 reviews by the users' company size, role or industry to find out how Smartling works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 704 scale: '5' date_modified: '2026-07-22' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Smartling Reviews **Vendor:** Smartling **Category:** [Translation Management Software](https://www.g2.com/categories/translation-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 704 ## About Smartling Smartling is the AI Translation Platform that helps companies grow globally, faster. Recognized as the #1 translation management system (TMS), #1 website translation tool, and leading localization services provider (LSP) by G2 users and CSA Research, Smartling is built on a simple belief: translation should be always-on AI infrastructure, not a project-based afterthought. With 12 billion words translated annually, Smartling delivers an average turnaround of 1.3 days—10x faster than traditional LSP approaches—while reducing cost per word by up to 60%. What sets Smartling apart is its fully integrated TMS and language services on a single open platform. Smartling tests 70+ AI models monthly and auto-routes content to the best model for each use case—with built-in governance, audit trails, and quality controls that protect your brand at scale. Whether you need AI-only speed, AI + human post-editing, or full human translation, Smartling adapts to your quality and risk requirements. Smartling's Global Delivery Network (GDN) enables companies to translate their entire website without touching a line of code. A proxy-based solution that sits between users and your site, GDN automatically detects, translates, and delivers localized content in real time—so you can go multilingual fast, regardless of your underlying tech stack. Here's what makes Smartling stand out: Translation done your way. The platform provides the software, integrations, and services necessary for a successful translation program—all in one place. Whether it's our TMS, expert linguists, or integration with top-tier AI and machine translation models, we help you build a translation approach tailored to your specific needs—with full flexibility to bring your own models, data, and linguists. Work in the tools you already use. No more switching between screens—start, track, and complete translations within your preferred content platforms. Smartling offers 50+ integrations with popular CMS, commerce, and support tools, plus a customizable API for everything else. Provable quality at every step. Smartling's LQA Agent delivers 98+ MQM scores with human-in-the-loop review and 96+ MQM fully automated—removing up to two-thirds of content from the human review pipeline without sacrificing accuracy. Every translation includes a full audit trail of models, versions, and human edits. Smartling is trusted by hundreds of global brands, including IHG Hotels & Resorts, Shopify, Pinterest, State Farm, British Airways, OpenAI, and Lyft. ## Smartling Pros & Cons **What users like:** - Users praise Smartling for its **ease of use** , making translation tasks intuitive and efficient without any installations required. (175 reviews) - Users value the **user-friendly interface** of Smartling, enjoying its fast workflows and seamless project management features. (68 reviews) - Users value the **helpful support** from Smartling staff, ensuring quick responses and smooth communication throughout the project lifecycle. (65 reviews) - Users find Smartling's platform to be **intuitive and user-friendly** , enhancing efficiency in their daily translation tasks. (62 reviews) - Users commend the **excellent customer support** from Smartling, appreciating prompt and professional assistance during projects. (60 reviews) - Users value the **intuitive user interface** of Smartling, facilitating quick adaptation and easy navigation for projects. (56 reviews) - Workflow Management (42 reviews) - Quality (39 reviews) - Efficiency (38 reviews) - Translation Memory (36 reviews) **What users dislike:** - Users struggle with **translation issues** due to automatic translation quality and challenges with the TM panel and errors tool. (68 reviews) - Users find **difficult navigation** in Smartling, particularly when managing large projects or searching for specific terms. (27 reviews) - Users are disappointed by the **missing features** like offline access and lack of SDKs for mobile or web apps. (22 reviews) - Users face **communication issues** due to time zone differences and slow responses from the Smartling support team. (20 reviews) - Users find the **poor search functionality** frustrating, as it complicates navigation in larger projects and affects productivity. (20 reviews) - String Management Issues (18 reviews) - Users experience **inefficiency** due to delays in email notifications for available jobs, impacting timely responses. (16 reviews) - Slow Performance (16 reviews) - Users experience **complex workflows** that hinder efficiency, with navigation issues and overwhelming notifications impacting usability. (14 reviews) - Quality Assurance Issues (14 reviews) ## Smartling Reviews ### 1. Streamlining Translation for Global Success **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Smartling?** What I absolutely love about Smartling is how much time it saves me! The automation and integrations make everything run so smoothly, freeing me from tedious manual tasks and giving me more time to focus on quality. And the visual context feature—wow, it’s a total game-changer! No more guesswork, just accurate translations right from the start. Smartling truly feels like it was built for people who want the perfect mix of efficiency and accuracy. **What do you dislike about Smartling?** Smartling’s AI translation engine, Foundation, is a huge time-saver, but it’s not flawless. For nuanced or highly creative content, it can sometimes fall short. It’s great for speeding up the process, but I wouldn’t use it without oversight. Think of it as a supportive assistant rather than a full replacement for human translators. **What problems is Smartling solving and how is that benefiting you?** For me, Smartling solves the constant back-and-forth that usually comes with managing translations. Instead of dealing with messy spreadsheets, email chains, and version control issues, everything is in one place. That alone saves me a lot of frustration. The automation features also make a big difference—I don't have to waste time on manual tasks like importing and exporting files. It's not perfect, and there are things that could be improved, but overall, it makes my job easier and helps me work more efficiently. ### 2. A Reliable and User-Friendly Translation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** I have been using Smartling for the past three years, and it has consistently proven to be a reliable and user-friendly platform. Everything is easy to access, and the interface makes navigation smooth and intuitive. One of the features I appreciate the most is the seamless integration of machine translation, which saves a lot of time while still allowing for high-quality output. The platform also provides a very clear overview of completed work and invoices, which makes project tracking and reporting straightforward. Overall, Smartling has made my daily work much more efficient, and I truly value how well it balances simplicity with powerful functionality. **What do you dislike about Smartling?** There’s nothing I particularly dislike about Smartling at the moment. **What problems is Smartling solving and how is that benefiting you?** Smartling makes my translation process faster and more efficient, while still helping me ensure the highest quality. It also allows me to easily check and maintain the quality of translations across the whole team, which improves consistency and overall results. ### 3. Smartling leads the AI translation revolution in quality, technical expertise and dedicated support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** Using the platform for many years, Smartling has made the usefulness and necessity of AI-powered translation apparent through intuitive systems and advanced support for almost any file type. I'd certainly recommend it to any potential client that wants to leverage powerful support for their localization needs. **What do you dislike about Smartling?** Some file types are not often parsed comprehensibly and awkward line breaks can lead to truncated strings that are very hard to parse, especially when dealing with APAC languages etc. Investing time in cleaning up source files and making sure all context is communicated beforehand goes a long way in ensuring a quality final output. Glossaries and other linguistic assets are also a must in this regard. **What problems is Smartling solving and how is that benefiting you?** As a localization manager Smartling is an amazing tool for managing localization across many countries and locales, and as a Japanese to English translator, the opportunity to engage with the product directly on JP-EN jobs has shown the high-quality final output it creates on many occasions – certainly look forward to more! ### 4. Outstanding Team That’s Responsive and Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Smartling?** Support from onboarding team, AMs, PMs, and engineering has been great. Responsive to feedback, and available as a resource when needed. **What do you dislike about Smartling?** For the GDN solution, string parsing is a common issue. However, this is solved going with a different route, such as an app connector straight to your CMS, etc. **What problems is Smartling solving and how is that benefiting you?** Scalable solution for large websites across multiple geos. Smartling allows us to track changes in a manageable way outside of our CMS. ### 5. Smartling Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** The ease of of uploading documents to have translated. **What do you dislike about Smartling?** HIGH learning curve to learn the platform AND administration features are lacking **What problems is Smartling solving and how is that benefiting you?** Translation for website and adhoc jobs ### 6. A user-friendly platform for linguists working on MTPE and LQA **Rating:** 4.0/5.0 stars **Reviewed by:** Laura H. | Translator, Transcreator and Editor - Brazilian Portuguese and U.S. English, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smartling?** Smartling offers an intuitive translation interface that is quick to learn and easy to navigate. The keyboard shortcuts and clean design make efficient for MTPE and review/LQA tasks. Overall, Smartling provides a smooth workflow that helps projects move forward with efficiency. **What do you dislike about Smartling?** While the platform works well overall, it could benefit from a few minor enhancements. For example, adding more advanced filter options would make it easier to locate exactly the segments needed, and improving the accuracy of the “repetitions” filter would save time when batch-editing or reviewing repeated content. **What problems is Smartling solving and how is that benefiting you?** Smartling saves me time by streamlining MTPE and QA in one platform, making my workflow faster, simpler, and more accurate. ### 7. Easy to use and fast **Rating:** 4.5/5.0 stars **Reviewed by:** Alba P. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Smartling?** This it is a very intuitive translating software. I found it easy to use from the very beginning. One of my favourite features is the "issues", as doubts are visible for all translators and solved easily and soon. I also like the fact that it loads fast and working with it is, therefore, fast too. **What do you dislike about Smartling?** It's a pity it cannot be used from a smartphone. I understand that it's always better and more professional to work from a computer, but very short works (eg. 3 words or 10 words) are totally doable from a smaller device. **What problems is Smartling solving and how is that benefiting you?** The IA translation is becoming more accurate and easy to use. ### 8. Smartling, as a TMS, is very streamlined and easy-to-navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Mamor Adi P. | Language Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Smartling?** - Streamlined workflow for linguists - TMs, Glossary, and Query are easy to access. - Excellent team of PMs and Supports **What do you dislike about Smartling?** - Context is not easy to access or navigate. Sometimes, it does not work (when handling certain file types). **What problems is Smartling solving and how is that benefiting you?** - Delivering bespoke localization solution for clients with hyperlocale approach to ensure the translation is received in a way that it feels like written in their native language. - The most important thing is that Smartling opens up a channel for communication between linguists and clients, so that they can solve issues and clarify messages so that the translation is as accurate as it is culturally relevant. ### 9. Efficient, user-friendly, robust features, and smooth integration **Rating:** 4.5/5.0 stars **Reviewed by:** Enrico R. | Freelance translator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Smartling?** What I like best about Smartling is its clean, intuitive interface that makes navigating through projects super easy. The real-time context feature is a game-changer—it allows me to see exactly how and where the translation will appear, which drastically improves accuracy and tone. I also really appreciate the integrated translation memory and glossary tools, which help maintain consistency across large volumes of content. **What do you dislike about Smartling?** One thing I find a bit frustrating about Smartling is tag placement—it can sometimes feel finicky, especially when dealing with long or complex strings. The tags don’t always snap into place easily, and moving them around without accidentally breaking the formatting can be a bit tedious. **What problems is Smartling solving and how is that benefiting you?** It eliminates the chaos of scattered files and endless email threads by keeping everything organized and accessible in real time. ### 10. I couldn’t be happier with Smartling **Rating:** 5.0/5.0 stars **Reviewed by:** Manal M. | مترجمة فورية للمؤتمرات ومترجمة مستقلة, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Smartling?** I couldn’t be happier with the team and the software. The project managers always answer my questions swiftly. They’re patient and will make sure everything is solved and understood. I’m very happy with their CAT tool. Very intuitive, it doesn’t crash nor lag. I always get work done with no complications. They have a notification system that is very helpful to be aware of new assignments even when not logged in. As I spend more time in this collaboration I am hoping to get more and more work with them because I haven’t come across with such a good team. **What do you dislike about Smartling?** Honestly, not a single problem so far. I’m very happy. **What problems is Smartling solving and how is that benefiting you?** Some of the latest notifications have gone to my spam folder or disappeared. However, I have communicated this to the team and are working on it. ### 11. It's like working with a lifetime buddy **Rating:** 4.5/5.0 stars **Reviewed by:** Catherine P. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** It's quite easy to work with Smartling. I receive new job notifications every day, and I'm often contacted by project managers regarding new projects or accounts. It's been four years since I received my first job from Smartling, and I still enjoy working with them. **What do you dislike about Smartling?** If I have to be picky - there's an around 30-minute time gap between when new jobs are posted and when I received the email notifications. I've missed out on a lot of projects due to this issue. **What problems is Smartling solving and how is that benefiting you?** I'm using Smartling as one of my main CATs and it is easily accessible - I can work from anywhere. ### 12. a highly user-friendly and intuitive localization platform **Rating:** 4.5/5.0 stars **Reviewed by:** Weihong J. | Linguist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Smartling?** Smartling offers great ease of use, featuring noticeable terminology highlighting and prompts, along with a convenient quality assurance function after translation completion. **What do you dislike about Smartling?** One area for improvement in Smartling is that after searching for a term in the search box and positioning the cursor in a specific segment, clearing the search term causes the cursor to revert back to the first segment. This makes navigation particularly challenging in multi-page projects where precise positioning is crucial. **What problems is Smartling solving and how is that benefiting you?** This translation tool is exceptionally user-friendly and intuitive, allowing access to all necessary materials and information required during the translation process within a single interface, ensuring seamless workflow efficiency. ### 13. Smartling is a great platform for translators, and I've been working on it since February 2017. **Rating:** 5.0/5.0 stars **Reviewed by:** Dawid G. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartling?** Clear and intuitive interface, as well as the ability to create issues, which allows direct communication with the client and helps clarify questions when context is missing in the content. **What do you dislike about Smartling?** I didn’t like the default keyboard shortcuts, but that’s a minor issue since they can be customized. Other than that, I don’t see any major drawbacks. **What problems is Smartling solving and how is that benefiting you?** To be honest, Smartling isn’t really solving any problems for me personally, as I’m a freelance translator and use it simply as a tool to work for my clients. If a client prefers to work on this platform, it’s a pleasure for me to use it – but it’s not about solving a specific problem. I think this question is more relevant for translation agencies than for individual freelancers like me. ### 14. A great company to work for with good pay, manageable deadlines and nice PM's. **Rating:** 4.5/5.0 stars **Reviewed by:** Naja V. | Danish/English Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Smartling?** I really like the AI translations that they do. They improve the workflow a lot and is much faster than traditional translation, without it being paid way less, like most other agencies. **What do you dislike about Smartling?** Their review phase is odd. It feels very hard to know what you have done wrong in a given translation as the reviewer is responsible for giving examples, without you easily being able to connect it to each segment in the translation. **What problems is Smartling solving and how is that benefiting you?** It improves my workflow with their AI integration. It is not using an LLM or similar (as far as I am aware) but rather some intelligent translation software. ### 15. Useful Tool, But Interface and GitHub Integration Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Willis P. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Smartling?** When it works I don't have to think about it. **What do you dislike about Smartling?** I think the interface is clunky and confusing. The Github integration is flaky. Sometimes the translations aren't right and it's a pain getting them corrected and resent to github. **What problems is Smartling solving and how is that benefiting you?** We use Smartling to translate strings for our website. I write code and it gets sent to smartling for translation and then a PR appears to merge the new translation strings into my PR. ### 16. Easy to work with, but it lacks a few simple features that would make everyday use more efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Bárbara S. | Freelance Translator EN-PT, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartling?** The UI is user-friendly, and the glossary feature is very handy. The Context tab is an excellent idea for certain types of documents, i.e., when we are translating missing strings on a website that is already translated and live. **What do you dislike about Smartling?** It's quite difficult to locate and edit submitted strings when an account has too many projects. Having the ability to edit TM entries directly from the Search TM feature would be ideal. Additionally, the platform lacks a PO system that would allow us to view the budget for a job in advance, which would be very helpful. **What problems is Smartling solving and how is that benefiting you?** The translation memory ensures consistency and makes it easier to search for core terms. The ability to raise Issues and ask for clarification from the client directly is also helpful. ### 17. Effective Localization with GenAI workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Jean-Baptiste G. **Reviewed Date:** February 03, 2026 **What do you like best about Smartling?** I like the dashboard view as well as the support team. The dashboard is straightforward and allows me to track projects easily. We've had great chats with the support team about our usage data and optimizations. **What do you dislike about Smartling?** Feels like GenAI could now be pushed much further. **What problems is Smartling solving and how is that benefiting you?** I use Smartling to localize web pages and marketing assets for global audiences. The dashboard is straightforward for easy project tracking. ### 18. Transparent, Innovative, and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Smartling?** Smartling stands out for its transparency and ethical business practices. Their clear pricing and open communication build trust, making them a reliable partner. Philippe and Kian are a pleasure to work with, and have always been responsive and pro-active in supporting us. The platform is user-friendly, with a flexible interface that’s accessible to both technical and non-technical users. Integration with HubSpot and other tooling was also seamless, allowing us to blend manual and automated translations. Recent investments in AI have significantly improved speed and accuracy and reduced overall translation costs which is always a positive. Overall, Smartling is an excellent choice for businesses looking for reliable, innovative localization solutions. **What do you dislike about Smartling?** No major drawbacks. Some of the advanced features may require a learning curve for new users. **What problems is Smartling solving and how is that benefiting you?** Smartling is making it easier for our team to manage translations by providing a simple, smart platform that helps us deliver accurate, consistent content to all our international audiences. ### 19. Excellent platform for customers and freelance translators **Rating:** 5.0/5.0 stars **Reviewed by:** Nguyen D. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** This platform ensures prompt payment for translators and stands out as an excellent solution for delivering timely, high-quality translations. It can be seamlessly integrated into a wide range of websites and platforms, making it a versatile choice for various needs. **What do you dislike about Smartling?** They use a third-party financial company to handle monthly payments, and there have been a few incorrect transactions made to me. **What problems is Smartling solving and how is that benefiting you?** As a freelance translator, I find that Smartling provides an excellent platform for handling translation jobs, offering useful AI features and effective glossary management tools to support my work. ### 20. It is a user-friendly CAT tool **Rating:** 5.0/5.0 stars **Reviewed by:** Maria S. | Traductora independiente, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** The TM, glossary and workbench in general is at hand, you don't need to open other tabs. The QA process is very helpful. **What do you dislike about Smartling?** Honestly, there's nothing I actively dislike about Smartling. It’s a solid, intuitive platform that supports my workflow very well. **What problems is Smartling solving and how is that benefiting you?** Smartling helps streamline the translation process by centralizing content, providing clear context, and enabling efficient collaboration with project managers and other translators. It reduces manual work, ensures consistency with translation memory and glossaries, and speeds up delivery times. As a translator, it helps me focus on quality by giving me the tools and context I need to work efficiently and accurately. ### 21. L9ve working with the Smartlink platform **Rating:** 5.0/5.0 stars **Reviewed by:** Marie M. | Freelance translator, English to French Canadian, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Smartling?** This platform is easy to use and provides a lot of useful information about the projects. It is also quite flexible. Communication with the project manager or IT team is straightforward, and they respond quickly. **What do you dislike about Smartling?** There isn't anything significant that bothers me. Honestly, I can't think of any dislikes. **What problems is Smartling solving and how is that benefiting you?** What I appreciate most is how quickly it lets me get my work done, along with the range of tools that help simplify my tasks. Also, I don't need to send any invoice each month, the system does it, saving me time. ### 22. Nice UI, Strong API Support, and a Stable Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartling?** Nice UI, good API support. Stable platform **What do you dislike about Smartling?** Support can be faster. More AI features please **What problems is Smartling solving and how is that benefiting you?** Localization of strings ### 23. Great new technology for translation work **Rating:** 4.0/5.0 stars **Reviewed by:** Chloe L. | Assistant project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smartling?** I like Smartling's UI - all the important relevant information about the project can be understood at a glance. I also like that translators and project managers have access to it, minimizing a lot of the back and forth that goes when assigning translations projects. **What do you dislike about Smartling?** Since it's a cloud-based platform, the projects are uploaded in real-time. This also means that project managers sometimes have to continuously claim the same project until the entire project is claimed. This can be quite tedious. **What problems is Smartling solving and how is that benefiting you?** Smartling cuts down on a lot of the tedious communication between project managers and translators sending projects back and forth. ### 24. Easy to use and intuitive software for translation **Rating:** 4.0/5.0 stars **Reviewed by:** brenda h. | Freelance linguist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Smartling?** Easy to use, quick access to things like TM and close matches. **What do you dislike about Smartling?** AI/MT doesn't always implement ToV (formal/informal) or glossary in line with client instructions. **What problems is Smartling solving and how is that benefiting you?** AI seems to learn quite quickly and output is getting better over time. This and easy access to high matches and translation memory help me save time compared to some other software out there. ### 25. Phenomenal GDN for Website Languages, but AI Translation Costs Add Up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Smartling?** Their GDN product for website languages is phenomenal! From a technical perspective, it's a great asset. **What do you dislike about Smartling?** Costs/paywalls to the best translation quality. You can get regular machine translation for a good price, but anything with AI costs an arm and a leg. **What problems is Smartling solving and how is that benefiting you?** Providing our website in a one-to-one fashion to our Quebec markets - a provincial requirement at this point ### 26. Smartling is my Favorite CAT Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michal I. | Localizator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Smartling?** The Smartling Tool is very intuitive, quick and efficient. I have been using it extensively for several years and prefer it above all others. The display is clear, all tools are easy to reach and use, personal preferences are a cinch to adjust. Smartling support is very friendly and accessible. The process of accepting jobs and monitoring progress is very efficient and straightforward. **What do you dislike about Smartling?** In addition to the existing option to add words to a personal dictionary, I would like the option to add, develop and save personal glossary/ies in addition to the one provided by the clent for a given project or job. **What problems is Smartling solving and how is that benefiting you?** Easy acces to translation jobs, efficient work, monitoring of progress. Possibility to customize the tool to my preferences. ### 27. Effortless Translation with Exceptional Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Smartling?** I like the interface of Smartling. It is helpful because it can display the glossary and store translations that are used in my work. **What do you dislike about Smartling?** No i like everything pretty miuch really **What problems is Smartling solving and how is that benefiting you?** I use Smartling for translation. It displays the glossary and stores translations for my work. ### 28. Efficiency and flexibility for a long-term collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Laura A. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** The platform's ease of use, the ability to choose projects based on deadline and subject matter, and the extensive client portfolio that allows for variety in fields. I also appreciate the smooth communication with project managers and their quick response times. **What do you dislike about Smartling?** The notifications received do not always allow you to accept the project for which you received the email beforehand. The project does not always appear in ‘Current Works’ even if you receive a notification indicating that a project is available. **What problems is Smartling solving and how is that benefiting you?** Smartling enables the centralisation of multiple client portfolios, providing high visibility into incoming projects. ### 29. Translating with AI support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Smartling?** What I appreciate most about Smartling is the seamless integration of AI technology across its platform. Translators can work more efficiently with AI support available directly on the screen during translation, which makes the process significantly faster and more convenient. **What do you dislike about Smartling?** When questions arise about specific contexts, the only option is to submit a ticket and wait for a response. Depending on the issue, the reply may come either from the client or a member of the Smartling team, which can sometimes delay resolution. **What problems is Smartling solving and how is that benefiting you?** I value that once you’re added to an account, you often receive a large volume of work from that account whenever jobs are available. This allows you to focus on the same subject matter for an extended period and fully immerse yourself in the project, which ultimately leads to better results. ### 30. User-friendly platform, professional team **Rating:** 4.5/5.0 stars **Reviewed by:** Claudia C. | Translator/editor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smartling?** I use the tool every day. The work is well organized and distributed. The translator is totally free to accept/refuse work. The tool is easy to use. **What do you dislike about Smartling?** We don't always get the answers (from stakeholders) to our queries in a timely manner. Some contents have no context. It would be very useful to be able to see the finished translation in a separate window for a better review. Also, it would be useful to reduce the number of false positives in the quality checks. **What problems is Smartling solving and how is that benefiting you?** As long as the tool is free, I am happy. ### 31. A great interface that contributes to high-quality work **Rating:** 5.0/5.0 stars **Reviewed by:** Guadalupe B. | Senior Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Smartling?** What I like the most is the UI, as I can easily access tabs with the glossary, context, style guide, etc. all in one place. The QA feature is awesome to detect errors and to improve the final text. **What do you dislike about Smartling?** Several issues I have found in the past were successfully addressed, which is another great aspect of working with Smartling. People are heard, and they make the all necessary changes to fine-tune the tool. **What problems is Smartling solving and how is that benefiting you?** The Smartling tool contributes to a smooth and user-friendly translation process, which is really beneficial for linguists working on it. ### 32. Smartling saves time, is always professional, with excellent software and almost perfect support! **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Übersetzer, Lektor, Autor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** The software assists with translation suggestions, it is user-friendly and can be used on mobile devices, independent of the device and regardless of location. Customer service responds quickly and reliably to technical issues. I use Smartling daily and now produce the vast majority of my translations with Smartling. **What do you dislike about Smartling?** Partially, the translation suggestions still somewhat resemble machine translation, but they are getting better and better. **What problems is Smartling solving and how is that benefiting you?** Smartling helps with clarifying questions regarding lack of context, etc., which saves time for everyone involved and ensures even higher quality translations. ### 33. The MOST user-friendly and sophisticated CAT tool I've ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Smartling?** Smartling has a lot of different refined features that couldn't have existed without careful consideration for the user's point of view. Overall, Smartling is my single favorite CAT tool, honestly. Specifically, I like how I can highlight the source text without having to move across the segments. This is very helpful when I give another look to my translation, particularly to detect if there's any omission in the translation. It prevents the process from being more cumbersome than necessary, ultimately leading to "happy translating!" I also like that the preview is sophisticated enough that I can pretty realistically imagine how the outcome would look to the audience. It's very important to put yourself in the audience's shoes when it comes to the task of translating. It goes without saying that it's super easy to apply tags and to search TM with the very user-friendly UI. **What do you dislike about Smartling?** The quality check feature is still an area for improvement for the Korean language. This is a widespread drawback across many CAT tools - personally, I've never seen a CAT tool that does this right yet - but it wouldn't be surprising if Smartling manages to solve this challenge sooner than the others. **What problems is Smartling solving and how is that benefiting you?** Smartling is improving the quality of my day-to-day task of translation and consequently my mood with its user-friendly UI. ### 34. Better translations solutions & saving time! **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina G. | Copywriter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Smartling?** As a copywriter at Acne Studios, using Smartling has really helped simplify the translation process. It’s made it much easier to stay on top of multiple language versions, ensuring we hit our deadlines without the usual back-and-forth. What I appreciate most is how Smartling offers smart solutions that help us reuse content efficiently, keep the tone consistent, and avoid double work. It’s taken a lot of pressure off when juggling tight turnarounds and has made collaboration across teams feel much more seamless. It’s become an essential part of our workflow — especially as we scale content across markets without losing quality or brand voice. **What do you dislike about Smartling?** Things that can be improved have always been raised with the teams. Smartling are brilliant at offering solutions and finding ways to improve things. The website is very user friendly and the team is super helpful. **What problems is Smartling solving and how is that benefiting you?** Overall process of submitting translations. Being able to keep track, edit and use our Translation Memory to ensure that our TOV doesn't get lost in translation. Easy way to track what submissions are pending and whats available. Seamless updates to our CMS Salesforce. ### 35. Spanish Translation of our Web content and services. **Rating:** 4.0/5.0 stars **Reviewed by:** Rubinder S. | DevOps Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Smartling?** Good support and documentation for products **What do you dislike about Smartling?** AI capabilities and automation options for work **What problems is Smartling solving and how is that benefiting you?** Spanish Translation of our Web content and services. ### 36. Good CAT tool, basic functions **Rating:** 4.5/5.0 stars **Reviewed by:** Chantal K. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smartling?** Smartling is easy to use. The interface is clear. TM look up and translation history are also fine. **What do you dislike about Smartling?** This is specific to French, but there is no option for superscript (1st/1er for example). Also to connect segments when it is sometimes needed because the word order is different from one language to the next, the ability to connect segments sometimes would be useful. **What problems is Smartling solving and how is that benefiting you?** I am a translator and editor, so Smartling is not necessarily solving a problem for me. I am just using it at one of my client's request. ### 37. Easier to Use Compared to Other Online CAT Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Smartling?** Smartling is a very intuitive and user-friendly CAT tool. The interface is clean and easy to navigate, with features like Content, Search TM, and Glossary neatly organized into separate tabs, making each function easily accessible. Opening issues is also simple, and the overall layout is easy on the eyes. One of the biggest advantages is the notification settings—each user account can customize them in detail, which is a huge plus. **What do you dislike about Smartling?** Occasionally, I notice that relevant translation memories appear in Search TM but don’t show up in the right-side panel. It’s a minor issue, but it can be a little confusing at times. **What problems is Smartling solving and how is that benefiting you?** As a freelance translator, I really appreciate that I don’t need to download any materials each time I work on a project—everything is accessible directly in the platform. Another big benefit is the ability to access Smartling from my smartphone, which allows me to quickly check assigned projects or available ones to be claimed even while I’m on the go. ### 38. Working with jobs made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Jussi M. | Translator, reviewer, editor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** Jobs are sent directly to your account and you can start working on them whenever they become available without any complicated process of approving jobs. The use of platform is easy and straightforward. **What do you dislike about Smartling?** It is not guaranteed that you have jobs available. Sometimes you may get "too" much work with a very short deadline, but often it happens that you don't have any jobs. **What problems is Smartling solving and how is that benefiting you?** Sometimes a lack of work. Solution: Send more clients/jobs those who have worked a long time so that there was more regular work. ### 39. Intuitive tool **Rating:** 4.0/5.0 stars **Reviewed by:** Charlotte P. | Freelance translator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Smartling?** I love that it's so intuitive and has all the shortcuts that you would need the most. Even with small jobs, it's no hassle - once you're logged on, you just click on the job and start working. There's no downloading software, there's a query feature, and the glossary is well integrated. **What do you dislike about Smartling?** I wish we could join jobs from the same project in stead of having to work on lots of small jobs with 1-50 words separately. We used to be able to do this, but this feature seems to have been deactivated. **What problems is Smartling solving and how is that benefiting you?** Well ... I'm being hired to translate and/or edit jobs, so Smartling helps me do that :) ### 40. One of the most innovative CAT Tools out there **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** As a translator, I find Smartling quite intuitive! The ease of navigating TMs as well as seeing the attached context for most of the strings makes my job easier. **What do you dislike about Smartling?** I just wish it was a lot easier to access the submitted work in case I need to modify the translations, because there are times when I start working on a new job to only realize that there are something related in the past jobs that would need to be changed. Clients often demand consistency, but it's hard if the translations that should be updated were done years ago, because languages evolve over time. **What problems is Smartling solving and how is that benefiting you?** Honestly, as a translator, the only noticeable upgrade within the past couple years was the context tab inside the CAT Tool. ### 41. User-friendly CAT tool **Rating:** 4.0/5.0 stars **Reviewed by:** Julia L. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Smartling?** An easy to use CAT tool for translators with all the features you'd expect (glossary, TMs, QA checks) and more. I find especially the context view helpful and the "open an issue" option to contact project managers etc. I work with many different CAT/TMS tools, and in my opinion, Smartling is the one with the fewest bugs. **What do you dislike about Smartling?** I dont' have any issues with the tool itself **What problems is Smartling solving and how is that benefiting you?** It's a tool that helps clients to get content translated and is an easy enough tool to use for translators to provide translations in many different languages. Different options (human translation, editing, machine translation etc.) for different needs ### 42. Fantastic resource for PMs and translators - just the search functionality could do with improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Zita M. | Localization Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Smartling?** The navigation on screens, the ease to have all the assets needed in a single platform, the structure of the TM. It's a generally very good software that is as good for entry level translators as it is for PMs. **What do you dislike about Smartling?** The search functionality has always been my nemesis. It's so difficult to find the right key, sometimes, it gives similar results and it's not possible to sort by date. **What problems is Smartling solving and how is that benefiting you?** SML provides a fantastic infrastructure for translators and PMs. Streamlines the work. ### 43. Streamlined Translation Management with Strong Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Smartling?** Smartling offers a very organized platform, making it easy to manage translation projects from start to finish. The interface is clean, and it has very useful tools. Asking questions to the clients via the platform is seamless. Smartling staff have such teamwork that they quickly reply to my inquiries and issues that I raise. Smartling is one of the best in the industry, and I feel fortunate to work with them. **What do you dislike about Smartling?** I don't have anything that I dislike about Smartling. **What problems is Smartling solving and how is that benefiting you?** Smartling helps centralize the entire translation process, which eliminates the need to juggle multiple spreadsheets, emails, and file versions. It ensures consistency in terminology through built-in glossaries and style guides, and the automation features reduce repetitive manual work. ### 44. Amazing translation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando G. | Linguist (translator and editor), Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Smartling?** I love everything about Smartling: the ease of use, the translation tool itself, the ease of communication with project managers when something comes up, the number of useful features it has, such as glossaries... **What do you dislike about Smartling?** The truth is, there's nothing I don't like! **What problems is Smartling solving and how is that benefiting you?** It greatly facilitates communication with clients, project management, and the translation work itself. ### 45. Constant and plenty of work opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** I can get plenty of good opportunities at Smartling. PMs are efficient and professional. The translation dashboard is also efficient and ready to start your tasks on your browser immediately. It's quite stable. I've never seen issues/errors. **What do you dislike about Smartling?** I want to fix the view of job list (I prefer Task Due Date Ascending), but I have to sort it every time I use the dashboard. A few times, but it took time to get support by PM (mostly PMs are very ready to support). **What problems is Smartling solving and how is that benefiting you?** A continuance of job opportunity is essential for translators. Smartling offers it to me. Even if you see any issues to proceed your jobs, an escalation route is ready. You can get answers usually within 24-hour. ### 46. Smartling Online Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Francois G. | Freelance Translator (English -> French), Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Smartling?** What I like the most with the Smartling platform is the ability to raise a query directly from the platform. No more spreadsheets or back-and-forth emails! The context window is also very helpful **What do you dislike about Smartling?** As AI is still in its early days, the quality of the output varies and the review can take longer sometimes **What problems is Smartling solving and how is that benefiting you?** Lack of context is always an issue for translators, and the context window addresses that, however it is not always available ### 47. Smooth and uncomplicated workflow; proactive and responsive people **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Augusta T. | Translator, Proofreader, LQA, MTPE, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartling?** Their workflow is smooth and uncomplicated, and their people are proactive and responsive. I like that we can send our queries and see those of other linguists' as well as clients' answers for them. **What do you dislike about Smartling?** Sometimes during work I get confused about repetitions, fuzzies, and 100% match. Also, I get confused when I save the page I'm working on and the segments are refreshed. **What problems is Smartling solving and how is that benefiting you?** The workflow is uncomplicated. It also improves my productivity. ### 48. Highly Professional Business **Rating:** 5.0/5.0 stars **Reviewed by:** Ceyhun B. | Freelance Proofreader, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** I really like the variety of projects. If you deliver high-quality work and meet deadlines, you will have numerous opportunities to enhance your portfolio. Also the interface is really easy to use and PMs are so friendly and helpful. **What do you dislike about Smartling?** Nothing is negative for me, I can't find. **What problems is Smartling solving and how is that benefiting you?** TM and TB are easy for a linguist to use, and the technology behind them is highly advanced. ### 49. A truly incredible platform **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Jose T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Smartling?** This platform is really intuitive and easy to use, with multiple features that make work much easier. Another important factor to consider is customer support, which is truly top-notch. On the other hand, I use it frequently and continually discover improvements; it is very innovative. **What do you dislike about Smartling?** The platform could probably be improved further, but I think it's so complete with all the features it already has that I can't think of how. I really like it. **What problems is Smartling solving and how is that benefiting you?** Smartling delivers consistent, high-quality results thanks to TM, visual context, style guides, and direct communication between clients and linguists via the platform. It's not easy to combine so many high-quality tools. ### 50. Predominantly easy and intuitive to use system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** - The tool is easy to use and clearly designed. - You have the option to directly ask the customer a question for clarification if needed. - If there is context, you can view it on an extra page and enlarge it as needed. Changes appear immediately. - The project managers at Smartling are very friendly and available for quick support. - Timely payment. - Good MT. **What do you dislike about Smartling?** - The system marks segments as 100% matches, but these matches are not always automatically entered, so you have to check and add them manually, which is time-consuming. - The cursor does not jump to where you place it, but always to the beginning of the segment, often despite multiple clicks. This costs time. - The glossary entries almost always need to be edited in my language and generate incorrect QA messages upon segment confirmation due to the necessary deviation, which takes a lot of time to process. Since the glossary is automatically entered, the title line of an entry should contain only one possible translation. Not multiple. - I find the so-called validation unjustified, as these segments often still need significant editing and do not justify the reduction in earnings. In general, the assignment of validations in my language often seems quite arbitrary. - During post-editing in the context of questions, the screen is sometimes extremely confusing. - Unfortunately, context is often missing, which is very important for a good translation. As a translator, I need to know where on the page a sequence of words is located in order to translate it correctly in context. This is also a problem with TM entries that are not suitable in every situation. Sometimes more than one TM entry is needed for a word or a part of a sentence. - There should be a way to download invoices sorted by project in a file. I cannot use the CSV function. **What problems is Smartling solving and how is that benefiting you?** I am not a customer of Smartling, so this question is probably irrelevant. ## Smartling Discussions - [Can the software/service be validated?](https://www.g2.com/discussions/24358-can-the-software-service-be-validated) - 1 comment, 1 upvote - [Who are your translators?](https://www.g2.com/discussions/language-services-faq-bf8ca85a-c073-4601-b7a5-098db525996d) - 1 comment, 1 upvote - [What languages do you translate into?](https://www.g2.com/discussions/language-services-faq-b3a4fb2c-04f2-4f58-9a3b-0139d5002dec) - 1 comment, 1 upvote - [Do you offer any service level guarantees?](https://www.g2.com/discussions/language-services-faq-a3853011-6306-4e47-b27d-78991370fa18) - 1 comment, 1 upvote - [What is the difference between you and an LSP?](https://www.g2.com/discussions/language-services-faq-9eb4fdbb-d3c0-461d-bdb3-5a1c044a720a) - 1 comment, 1 upvote - [View Smartling pricing details and edition comparison](https://www.g2.com/products/smartling/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+15%3A54%3A43+-0500&secure%5Bsession_id%5D=334d56df-9358-4f0b-8965-01b039c1e9e9&secure%5Btoken%5D=afebf2b7ed4d9aa49bb368b73a51f81d325e7d86439954320ec7caac196507fe&format=llm_user) ## Smartling Integrations - 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