--- title: Smartling Reviews meta_title: 'Smartling Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 709 reviews by the users' company size, role or industry to find out how Smartling works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 709 scale: '5' date_modified: '2026-08-03' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Smartling Reviews **Vendor:** Smartling **Category:** [Translation Management Software](https://www.g2.com/categories/translation-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 709 ## About Smartling Smartling is the AI Translation Platform that helps companies grow globally, faster. Recognized as the #1 translation management system (TMS), #1 website translation tool, and leading localization services provider (LSP) by G2 users and CSA Research, Smartling is built on a simple belief: translation should be always-on AI infrastructure, not a project-based afterthought. With 12 billion words translated annually, Smartling delivers an average turnaround of 1.3 days—10x faster than traditional LSP approaches—while reducing cost per word by up to 60%. What sets Smartling apart is its fully integrated TMS and language services on a single open platform. Smartling tests 70+ AI models monthly and auto-routes content to the best model for each use case—with built-in governance, audit trails, and quality controls that protect your brand at scale. Whether you need AI-only speed, AI + human post-editing, or full human translation, Smartling adapts to your quality and risk requirements. Smartling's Global Delivery Network (GDN) enables companies to translate their entire website without touching a line of code. A proxy-based solution that sits between users and your site, GDN automatically detects, translates, and delivers localized content in real time—so you can go multilingual fast, regardless of your underlying tech stack. Here's what makes Smartling stand out: Translation done your way. The platform provides the software, integrations, and services necessary for a successful translation program—all in one place. Whether it's our TMS, expert linguists, or integration with top-tier AI and machine translation models, we help you build a translation approach tailored to your specific needs—with full flexibility to bring your own models, data, and linguists. Work in the tools you already use. No more switching between screens—start, track, and complete translations within your preferred content platforms. Smartling offers 50+ integrations with popular CMS, commerce, and support tools, plus a customizable API for everything else. Provable quality at every step. Smartling's LQA Agent delivers 98+ MQM scores with human-in-the-loop review and 96+ MQM fully automated—removing up to two-thirds of content from the human review pipeline without sacrificing accuracy. Every translation includes a full audit trail of models, versions, and human edits. Smartling is trusted by hundreds of global brands, including IHG Hotels & Resorts, Shopify, Pinterest, State Farm, British Airways, OpenAI, and Lyft. ## Smartling Pros & Cons **What users like:** - Users praise Smartling for its **ease of use** , making translation tasks intuitive and efficient without any installations required. (175 reviews) - Users value the **user-friendly interface** of Smartling, enjoying its fast workflows and seamless project management features. (68 reviews) - Users value the **helpful support** from Smartling staff, ensuring quick responses and smooth communication throughout the project lifecycle. (65 reviews) - Users find Smartling's platform to be **intuitive and user-friendly** , enhancing efficiency in their daily translation tasks. (62 reviews) - Users commend the **excellent customer support** from Smartling, appreciating prompt and professional assistance during projects. (60 reviews) - Users value the **intuitive user interface** of Smartling, facilitating quick adaptation and easy navigation for projects. (56 reviews) - Workflow Management (42 reviews) - Quality (39 reviews) - Efficiency (38 reviews) - Translation Memory (36 reviews) **What users dislike:** - Users struggle with **translation issues** due to automatic translation quality and challenges with the TM panel and errors tool. (68 reviews) - Users find **difficult navigation** in Smartling, particularly when managing large projects or searching for specific terms. (27 reviews) - Users are disappointed by the **missing features** like offline access and lack of SDKs for mobile or web apps. (22 reviews) - Users face **communication issues** due to time zone differences and slow responses from the Smartling support team. (20 reviews) - Users find the **poor search functionality** frustrating, as it complicates navigation in larger projects and affects productivity. (20 reviews) - String Management Issues (18 reviews) - Users experience **inefficiency** due to delays in email notifications for available jobs, impacting timely responses. (16 reviews) - Slow Performance (16 reviews) - Users experience **complex workflows** that hinder efficiency, with navigation issues and overwhelming notifications impacting usability. (14 reviews) - Quality Assurance Issues (14 reviews) ## Smartling Reviews ### 1. Easy-to-Navigate UI with AI-Powered Translation and Proofreading **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Smartling?** Easy to navigate the UI. Performance is enhanced due to the integration of AI translations. Integrating the proofreading stage for markets enhances the translations quality. **What do you dislike about Smartling?** While AI translations are quick, they might not be accurate for all languages. In that case, it takes ages for the market to proofread and fix the translations, which is pretty counterproductive to the issue it's supposed to solve when human intervention becomes a necessity. **What problems is Smartling solving and how is that benefiting you?** Quick translations, integrations with tools and platforms for ease of import, easy to use, troubleshooting issues. ### 2. Good CAT tool, high volume of orders, and friendly PMs **Rating:** 3.5/5.0 stars **Reviewed by:** Barbara V. | Freiberufliche Übersetzerin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Smartling?** I have been working almost daily with Smartling since 2019, initially through an agency and, after its closure, directly for Smartling since September 2024. I work both as a translator and as an editor, revising machine translations, and occasionally I take on assignments for other tasks. I am part of many fixed teams, so I regularly translate for the same clients. This is not only more pleasant for me (because you get to know the style guide, the products, the glossary, etc. after a while), but it also benefits the quality. The volume of work is good and ranges from tiny jobs with fewer than ten words to jobs with several tens of thousands of words. The PMs are friendly and usually respond quickly. The CAT tool is very responsive, which I like. In my experience, MemoQ and Phrase are somewhat slower. Of course, there are always bugs that change every few months and can be more or less annoying. Nevertheless, the CAT tool is my favorite, and I wish I could use it for projects for other clients as well. In particular, the search function works better than the competition. Thanks to the Live Invoice, where jobs appear a few minutes after submission, you always have a good overview of the monthly earnings. Only jobs that are done on an hourly rate basis appear on the last day of the month. **What do you dislike about Smartling?** The PMs sometimes have unrealistic expectations about how many words can be completed in a given time. Sometimes I am contacted about urgent projects that absolutely must be completed urgently, but in most cases, there is no Rush Premium for this. The CAT tool has some bugs (strings rearrange themselves when you switch pages, so that half of the strings on the page are already loaded, etc.). Previously, you could highlight text and drag it to the next string to copy it there. This hasn't been possible for about two years and is sorely missed. Validation matches are only paid at half the normal word rate, but often do not require only half the effort. If a translator only receives half the word rate, they logically have to work twice as fast to achieve the same hourly rate. Therefore, no research or inquiries are made for validation matches. In my opinion, the system for detecting which strings should be validation matches does not work very well, and if the translator does not want to pay the price for this (in the form of a lower hourly rate), the customer does so through poorer quality in these strings. **What problems is Smartling solving and how is that benefiting you?** I use Smartling as a freelancer, not as a client. ### 3. Easy-to-use platform for freelance translators **Rating:** 4.5/5.0 stars **Reviewed by:** Valeria B. | Translator/editor/post-editing linguist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** Smartling is a very good, user-friendly translation platform, and it is an excellent tool for translators. As a freelance translator, I'm extremely satisfied with Smartling. It provides good customer support in terms of term clarification issues, and PMs are always ready to help with any questions. It also offers new and interesting opportunities for job expansion. The new feature to make previously-opened issues visible is very good. **What do you dislike about Smartling?** AI input sometimes interferes with previously-translated, client-approved and published strings, especially when TMs are very large and for specific clients. However, I think this is something that is still developing and will probably be fixed in the future, so that AI becomes an asset rather than an obstacle. At this early stage, the introduction of AI has resulted in lower rates for linguists, even though we often need to work more for the sake of consistency with previously translated content for specific customers. **What problems is Smartling solving and how is that benefiting you?** I think the Smartling team is always ready to fix any issues and/or bugs translators spot while working on the platform. ### 4. Localization at Scale Made Easy for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Smartling?** Features that enable a 1-person or small team to support localization at scale for a large enterprise. **What do you dislike about Smartling?** Lack of "source content" control which makes it a harder to switch to from tools like Phrase Strings or Lokalise. We want to enable non-developers to manage the source language quality of content that we connect to Smartling via GitHub, and that's not possible within the UI today. **What problems is Smartling solving and how is that benefiting you?** Making it faster, cheaper, and easier to bring our products to life across new markets and customer segments. ### 5. Portuguese Translator using Smartling as a translation platform **Rating:** 5.0/5.0 stars **Reviewed by:** André C. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Smartling?** The work is always secured on the online platform, and access to standard translation tools and materials (TBs and TMs) is quick and straightforward. All the necessary features are available, and it's possible to ask questions directly to managers and clients, both of whom help support translation projects. Overall, I find it much simpler and intuitive to use compared to other, more traditional tools or platforms, whether they are online or offline. **What do you dislike about Smartling?** This might be a minor issue, but when I export documents for review using my own software, I occasionally notice that the output document scrambles the strings. This makes the review process for the linguist a bit more challenging. Additionally, it would sometimes be helpful to have the option to discuss certain topics with fellow translators, especially when working on different parts of the same project. **What problems is Smartling solving and how is that benefiting you?** Smartling is an online platform that offers everything a translator needs to deliver high-quality work. Compared to more traditional tools, Smartling's interface is much cleaner and more intuitive, with far less clutter and fewer redundant features. As a translation service provider, it helps me perform my job every day by streamlining all the usual processes from start to finish. ### 6. Fast, Reliable Translation Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Zen B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartling?** I like Smartling for the quick turnaround time on translations, allowing me to get human translation results in no time. This speed helps me perform PR reviews and merge quickly. I also found the initial setup easy thanks to a recorded demo that was easy to follow. I think it's a great product. **What do you dislike about Smartling?** Sometime we get some mishaps in translations. Very rarely. **What problems is Smartling solving and how is that benefiting you?** Smartling provides human translation in no time, helping us perform PR reviews and merge quickly. ### 7. Smartling has been an outstanding platform for managing my translation and localization needs **Rating:** 4.5/5.0 stars **Reviewed by:** Kittipong K. | Localisation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Smartling?** Smartling has been an outstanding platform for managing my translation and localization needs. The interface is intuitive, making it easy for both project managers and translators to collaborate seamlessly. I especially appreciate the automation features and integrations, which save us significant time while ensuring consistency across all of our content. **What do you dislike about Smartling?** During quality checks, false positive warnings sometimes occur, which I need to flag before continuing. **What problems is Smartling solving and how is that benefiting you?** Problems Smartling Solves: - Complex project management: Before Smartling, managing multiple translation projects was messy and time-consuming. Smartling centralizes everything into one easy-to-use platform. - Inconsistent terminology: Their translation memory and glossary ensure that our brand voice stays consistent. - Slow turnaround times: With automation, I’ve cut down delays and can deliver translated content much faster. - Lack of visibility: Reporting and dashboards give me transparency into quality and progress. Benefits: - I save time by streamlining workflows and reducing manual steps. - My translation quality has improved through consistency and accuracy. ### 8. Amazing platform. Great people behind it. A pleasure to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Translator & copywriter, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** It really feels like a next-gen CAT tool. Everything integrates well and intuitively. I really dislike going back to Trados or MemoQ now. **What do you dislike about Smartling?** There are 4 things that I dislike: 1. When I hover over a glossary term in the source near the top of the page, the pop-up disappears behind the top pane (job briefing, context, etc.). This requires me to scroll up to see the glossary entry. It would be much more practical if the popup appeared over the top pane instead of disappearing behind it. 2. I'm not a fan of the billing page. It's very hard to check exactly how much I'm getting paid per job, because each job is split into the various weights and no total per job is stated. The quickest way to keep track of the per-job pay is to refresh the billing page a couple of minutes after completing a job and writing down the difference of the total. There should definitely be a more practical/automated way of doing this. 3. The most important one, but likely a client-side issue: the fact that segments aren't usually organized in the same order as in the underlying document. This removes context, and when sentences are split into multiple segments, and then not shown in the correct order, it costs everyone a lot of time communicating back and forth about the context of each partial sentence, especially if there's no screenshot available in the context pane showing the full sentence. I'm sure there's a good reason for this, but I thought I would mention it anyway because solving it would result in the largest quality and efficiency improvement, in my opinion. If this is strictly a client-side issue, I would urge all clients to keep segments in the correct order as much as possible for optimal quality and efficiency, and to provide screenshots in the context pane whenever possible. 4. This is also a client-side issue, but because it's such a frequent one, I thought I would include it too. Perhaps clients can be urged to pay closer attention to this. It's about the context added per segment in the translation pane. The information entered there is often entirely useless. Especially when no screenshot is available in the context pane. This is causing a large portion of messages back and forth with clients, so making these entries more relevant to the translator would greatly improve efficiency and overall quality. **What problems is Smartling solving and how is that benefiting you?** Honestly, the most important problem Smartling is solving, is offering me enough work. The CAT tool is better than others, but it doesn't solve any problems for me that other CAT tools don't solve as well. ### 9. Robust Translation Tool with Room for UI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Søren K. **Reviewed Date:** December 03, 2025 **What do you like best about Smartling?** I find Smartling's cloud-based nature incredibly beneficial because it ensures that my work is secure while also being easily accessible and shareable with my team. The configurable workflows are a standout feature, enabling us to seamlessly handle some translation jobs internally while efficiently coordinating with external vendors for others. Additionally, the glossary management function is invaluable for maintaining brand consistency and enhancing the quality of machine translation/AI translations. These features collectively elevate the overall translation process, making Smartling a crucial tool in managing our multilingual communications effectively. **What do you dislike about Smartling?** I find the navigation a bit clumsy, as I often end up with multiple Smartling tabs open and lose track of them, which disrupts my workflow. Additionally, some settings are quite opaque and resemble a black box, limiting my ability to fully configure things to my liking, such as Smartling Translate. **What problems is Smartling solving and how is that benefiting you?** I use Smartling to translate our SaaS platform into multiple languages, creating, maintaining, and quality checking translations securely. The cloud-based features and glossary management ensure brand consistency and improve translation quality, while configurable workflows allow handling tasks internally or with vendors. ### 10. A very modern, efficient and friendly platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia V. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** One of the standout aspects of Smartling is its highly intuitive and linguist-friendly layout. This is a rare and invaluable feature in the localization industry, where many tools tend to prioritize project management functionalities over usability for translators. Smartling, however, strikes an impressive balance, ensuring that linguists can work in a streamlined and efficient environment without unnecessary complexity. **What do you dislike about Smartling?** I did experience an issue at one point with strings being chopped, which caused some inconvenience in the translation process. However, the good news is that the Smartling team acted very quickly to resolve the issue, demonstrating their commitment to improving user experience and addressing concerns efficiently. **What problems is Smartling solving and how is that benefiting you?** The platform’s glossary and translation memory (TM) functionalities are particularly well-designed. The ability to reference the glossary in real-time and leverage the TM seamlessly enhances translation consistency and quality. Additionally, the real-time source view is an indispensable feature that allows translators to work with full context, significantly reducing errors and ambiguities. Another key advantage of Smartling is how it fosters productivity. The platform is designed to minimize repetitive tasks and streamline workflows, which allows linguists to focus on delivering high-quality translations efficiently. The ability to leave comments on specific strings whenever doubts arise is extremely useful, as responses are typically provided in a short timeframe. This ensures that translation queries are resolved quickly, minimizing workflow interruptions. ### 11. Easy to use, increased quality and consistency **Rating:** 5.0/5.0 stars **Reviewed by:** Brigitte C. | Freelance Proofreader and Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Smartling?** Can ask questions or make comments directly in the platform. **What do you dislike about Smartling?** Some jobs don’t have a context included which makes it more difficult to translate accurately. **What problems is Smartling solving and how is that benefiting you?** Helps with translation jobs ### 12. what I like and what could be improved for Smartling **Rating:** 4.5/5.0 stars **Reviewed by:** Julia Z. | Translator, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** 1. Ease of Use and Accessibility It’s simple to start working anytime and anywhere, which is perfect for managing tasks on the go. There’s no complicated setup—just log in and get to work. 2. Speed and Performance Smartling is faster than other platforms, saving translations quickly even in areas with poor internet. This reliability in low-bandwidth environments is a big advantage. 3. User-Friendly Interface The interface is clean and intuitive, making it easy to navigate and focus on translation work without distractions. **What do you dislike about Smartling?** 1. Task Disappearance and History Access Occasionally, tasks with content that’s already saved disappear before the submission deadline, which disrupts workflow, and I’m unable to control this or include it in the invoice. 2. Translation Subject Categories and Word Count I’d like to see the average translation speed, topics and corresponding word counts of past translation jobs, as well as an overview of my overall past workload. This feature would help me track progress and better manage future projects. 3.Delay in Email Notifications There’s a slight delay in email notifications when tasks are posted, which can affect timely responses and project management. **What problems is Smartling solving and how is that benefiting you?** Equipment limitations.I can switch between multiple devices without worrying about losing files. When I'm on the go, I can switch to a lighter device. ### 13. All-round efficient platform for translators **Rating:** 5.0/5.0 stars **Reviewed by:** Vasaporn C. | English-Thai-Japanese Translator/Interpreter, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartling?** I have been working as their translator for quite some time. The platform is clean, easy to use, and packed with helpful features such as automatic glossary checking and a solid AI engine, while still remaining uncluttered. Payments are automatic and seamless—probably the best payment system in the industry. **What do you dislike about Smartling?** The language I translate into, Thai, is not fully supported by the platform, as it erroneously flags a large number of Thai sentences as containing spelling errors. This is merely an inconvenience since I can easily ignore these alerts. Otherwise, there are no real downsides to working with Smartling. **What problems is Smartling solving and how is that benefiting you?** Smartling streamlines the entire translation workflow by providing an integrated platform with automated quality checks, glossary enforcement, and AI support. This reduces manual review time and helps maintain consistency across projects. The automated payment system also eliminates administrative work, ensuring I can focus entirely on translation without worrying about invoicing or follow-ups. ### 14. Great Zendesk Connectors, but a Cumbersome UI and Weak Search **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Smartling?** It's nice that Smartling can connect directly to our Zendesk instance. The connectors it provides are valuable. **What do you dislike about Smartling?** The interface isn't always great. It's cumbersome to switch between products and the search feature is really bad. I had to submit 92 dynamic content for translation and it took me over two hours because of the search function. **What problems is Smartling solving and how is that benefiting you?** Smartling is allowing us to localize to many different languages. This allows us to offer our products in more countries. ### 15. A great experience working with Smartling **Rating:** 5.0/5.0 stars **Reviewed by:** Maria A. C. | Freelance translator EN - IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Smartling?** I've had a great experience working with Smartling as a professional linguist. The platform is truly exceptional. What I appreciate most is the user-friendly interface and the visual context feature. Being able to see my translations in real-time on a webpage or in an app is a game-changer for ensuring quality and accuracy. The way Smartling integrates all necessary resources, like translation memory and glossaries, directly into the workspace makes my job much more efficient. The overall workflow is seamless and professional. Smartling provides a top-tier environment for linguists to deliver their best work. **What do you dislike about Smartling?** While my overall experience with Smartling has been excellent, I have recently noted a decrease in the volume of assignments, which has made it difficult to maintain a consistent income. I am hopeful this is a temporary issue, as this agency is, without a doubt, the best I have worked with. **What problems is Smartling solving and how is that benefiting you?** Smartling fundamentally solves the problem of inefficient and fragmented translation workflows. By providing a unified, cloud-based platform, it centralizes all the tools and resources a linguist needs, from the CAT tool to translation memory and glossaries. I can manage all my assignments from a single dashboard, eliminating the hassle of juggling multiple files and platforms. The platform’s visual context and integrated resources help me deliver more accurate and context-aware translations. The automation and organized structure save me time on administrative tasks, allowing me to focus on the actual translation. In short, Smartling makes my work more efficient and my final output better. ### 16. Gets the job done fast, even if some features feel limited **Rating:** 3.5/5.0 stars **Reviewed by:** Ebrahim M. | Linguist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Smartling?** The editor is clean, loads fast. It allows me to begin working immediately without unnecessary technical friction. It is intuitively designed, with a clean layout that facilitates focus on the text rather than the tool. the in-context preview make UI strings way less guessy. The reviewer functionality is well thought out. Comments, mentions, and edit suggestions integrate seamlessly into the workflow, enabling efficient collaboration with other linguists and project managers. QA checks catch the usual landmines (placeholders, numbers, punctuation) without getting in the way of the linguist. The auto-propagation of identical strings significantly reduces repetitive work and increases overall efficiency. Glossary suggestions appear promptly, and the concordance search is particularly effective when I need to maintain tonal or stylistic consistency across projects. Overall, Smartling provides a stable, efficient environment that supports both productivity and linguistic quality. **What do you dislike about Smartling?** In some cases, the availability of contextual information is limited. Missing screenshots, incomplete metadata, or lack of detailed source notes make it more challenging to deliver precise translations, particularly for UI strings or marketing content. The absence of an offline working mode can also be limiting, especially when internet connectivity is unstable. **What problems is Smartling solving and how is that benefiting you?** By centralizing projects in a single platform, it removes the need for constant file transfers, version control checks, and manual updates. This streamlined process ensures that I am always working with the latest source content and avoids duplication of effort. Automated QA checks further reduce the risk of errors in formatting, placeholders, and numbers, which in turn shortens review cycles and increases quality. The platform also facilitates collaboration. Project managers, translators, and reviewers can interact in real time through comments and suggestions, which reduces miscommunication. With context previews Smartling also addresses a common challenge for linguists working with UI and digital content, ensuring that translations are accurate, concise, and user-friendly. ### 17. Great client to work for **Rating:** 4.0/5.0 stars **Reviewed by:** Henry P. | Freelance translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** I like the variety of end clients, the variety of jobs I get. It's a mix of small jobs and bigger jobs, which is nice. Small jobs don't take up more time than they should, as they're just a click away in the dashboard, with no extra steps required. Jobs are assigned automatically, no emailing back and forth needed, and you don't miss work because you're not always monitoring your email. Declining jobs you can't handle is easy and nobody faults you, and you can mark yourself unavailable whenever you need a break or can't handle any more work. The platform is easy to use, the translation process is straightforward in a decent online CAT tool, which TM, MT, AI and a glossary being available. Instructions and style guides are usually available with every task, just a button click away. A preview is often available, giving you the right context for each string. And if that's not enough, context/instructions per string are often also available. The CAT tool is fast enough, faster than any other CAT tool I've used (which all sometimes have trouble keeping up with my pace). Invoicing and payment is automatic, all you have to do is download your monthly invoice for your own administration. **What do you dislike about Smartling?** I don't always like the direct assignment of jobs, without checking my availability first. It can become too much, because you also have work from other clients, or because Smartling is just assigning too much too fast. Whatever you can't handle, can be declined though, and you can pause assignment altogether. The only payment option available is Veem, from which you have to forward your money to your own bank account. Really wish they'd provide more options, at least bank transfer (a local bank transfer to a Wise account is free!) **What problems is Smartling solving and how is that benefiting you?** I'm a translator, I just get work from Smartling and do it in their tool. Smartling doesn't solve any problems for me that I didn't already have solutions for. ### 18. A flexible and efficient platform that acts on feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra K. | Freelance Translator and Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Smartling?** As a translator, I like the flexibility of work which only improved with the introduction of the Upcoming queue. Seeing when each job is due and what's coming up (and when) really helps planning ahead. Lately, I've seen more interface improvements and I am sure many of them come from linguists' feedback. Now I can easily follow translation issues raised by others and even see related issues. It saves time and reduces the number of emails. It is nice to see these useful little features regularly being introduced, enhancing the platform, but not bulking it up. Invoicing is fully automated and the interface is clear and pleasant. Tech support answers quickly and works efficiently, and the team of project managers is very helpful, perfectly balancing personal approach with professionalism. And, of course, I love the content I work with. It is practical in the sense that it will go out there to help people and businesses. Plus, I learn a lot from it too. :) Something I once learned from a Smartling job is kaizen, the concept of continuous improvement, and I think its presence in this platform is what I like the most. **What do you dislike about Smartling?** The Search feature on the left-side panel can only work across multiple jobs within one project, but not across all projects, making some updates rather difficult. Updating the translation memory (TM) can also be time-consuming because it doesn't happen in the same interface. I really hope to see the TM available in the usual editor. The editor sometimes struggles with large jobs containing hundreds of strings. Instead of limiting each page to 100 strings, it will keep going, loading 2-3 pages on 1. High-fuzzy matches can be too persistent in large jobs, overwriting new translations with legacy TM versions. **Recommendations to others considering Smartling:** If you are looking for a translation platform that keeps up with the times, this is certainly one of them. **What problems is Smartling solving and how is that benefiting you?** Smartling allows me to do the job I love without commuting to the office. It offers great flexibility and a robust set of tools to make the translation process more efficient. A lot of agencies expect freelancers to bring their own CAT tools, while Smartling offers a modern platform with a fairly steady supply of work and helpful support. ### 19. AI and humans working together - as it should be **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra D. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Smartling?** I enjoy working with Smartling because I don't only work on a very good platform but I get to work with real people. The platform itself is easy to use. Getting the right glossary terms recommended is extremely helpful. While the AI translation is not always 100% right, it does make most jobs much easier. What I enjoy most is the team behind the platform, though, because I feel taken seriously. We can actually discuss options for translations that benefit the end client, not just the platform's customers. **What do you dislike about Smartling?** It can happen that the system gets slowed down when there is a huge amount of traffic and you're working on a very large file. Those are extremely rare, so this is usually not an issue at all. **What problems is Smartling solving and how is that benefiting you?** The smooth integration of the TM means that translations are consistent across jobs. That is very important. The AI feature can help with formatting numbers, which it can do much quicker than a human translator. The quality checks help deliver the best translation possible. ### 20. Clear UI and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Smartling?** It has an easy to use interface and is ideal for handling large-scale, ongoing projects and translation tasks. It also syncs well with Zendesk Knowledge and is convenient for managing multiple projects and articles at once. **What do you dislike about Smartling?** A find an replace function for all languages (including source language content) would be super helpful. **What problems is Smartling solving and how is that benefiting you?** Translating new and updated content in up to 6 languages ### 21. A Complete and Intuitive Platform for Seamless Localization **Rating:** 5.0/5.0 stars **Reviewed by:** Trinidad L. | Semi-Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Smartling?** Smartling is a very complete and intuitive platform that makes project management smooth and efficient. It centralizes everything we need, from translation memory and glossaries to QA checks, automated workflows, and real-time project tracking. The ease of use stands out, even for new team members who can quickly get familiar with the system. Integrations are seamless, which saves time and reduces manual work. Their project managers are also a huge plus: communication is always clear, fast, and collaborative. **What do you dislike about Smartling?** There's very little to dislike, but if I had to mention something, it would be that because the platform has so many features, it sometimes takes a bit of time to discover everything it can do. A few more step-by-step guides or in-app tooltips for new functionalities would make onboarding even easier. That said, Smartling's customer support is excellent: responsive, knowledgeable, and always willing to help, which more than compensates for this. **What problems is Smartling solving and how is that benefiting you?** Smartling helps manage multilingual content at scale by centralizing workflows, ensuring consistency, and reducing manual effort. It streamlines file handling, translation memory leverage, glossary application, and QA checks, which means we can deliver faster without sacrificing quality. The platform also provides real-time visibility into project status, making it easier to track progress and collaborate with clients. From a business perspective, this translates into improved efficiency, higher quality output, and a stronger ability to meet tight deadlines. ### 22. The best company to work with as a freelance translator **Rating:** 5.0/5.0 stars **Reviewed by:** Maude B. | Traduction et révision, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2022 **What do you like best about Smartling?** As a freelance translator, Smartling is a dream to work with. The communication, the workflow, the available work and the CAT tool are great. Everything goes smoothly. I can focus on translating and delivering translation. No time is wasted, and there is just no fuss at all. I highly recommend this company! **What do you dislike about Smartling?** I really enjoy working with this company, so there is not much that I dislike. Still, maybe I would only wish some clients would send translations even more regularly, or even though I receive a good amount of work, I still wish sometimes I could tell them that I am available for new files. **Recommendations to others considering Smartling:** I encourage you to collaborate with Smartling because they are great to work with. Everything ticks the boxes for me from the ease of use, the quality of support and so much more. They are sincerely the best company I ever worked with. Needless to say, I am a very happy user. So go ahead and work with them, you won’t regret it! **What problems is Smartling solving and how is that benefiting you?** Smartling is helping businesses by providing translation services, and as a translator, I am more than happy to be a part of that and have the opportunity to translate for them every day. ### 23. Great tool for translators and agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Estrella N. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smartling?** As a translator, I value the strong tools Smartling allows me to use for free. I've worked on huge projects (100k+) words without it crashing down or slowing down my PC, which is a huge plus that not many translation softwares offer. I love having everyting in one place (invitations to new jobs, glossaries, TMs, QAs...). I work with different clients, but the ones that give me the option to use Smartling are my favourites. **What do you dislike about Smartling?** The biggest downside for me was that there was a bug with it when used on iPad. I had a trip coming in and had a couple small jobs that I wanted to take care of on a train ride, but noticed that the spacebar had a bug when using it on the browser on my iPad. It's such a non-issue, but that'd be something to improve in the future. **What problems is Smartling solving and how is that benefiting you?** Smartling is the unified translation platform for me, receiving/accepting jobs via email generates lots of communication waste and can be time-consuming, and Smartling solves that in a well-designed way. I feel translation management systems don't always go the extra mile for UX, so Smartling stands up as one of the best tools I've tried for translation jobs. I also value having integrated tools like TBs, TMs and QAs, which get rid of the need of any additional software. ### 24. Intuitive, fast, and user-friendly localization platform **Rating:** 4.5/5.0 stars **Reviewed by:** Piotr Z. | Translation and Localization Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** As a translator, I really appreciate how Smartling is designed with usability in mind. The interface is clean, fast, and intuitive — it's easy to navigate between strings, use the translation memory, and check context through visual previews. The built-in QA checks are helpful for catching errors early, and I like how the platform supports both machine and human translation in a seamless way. Terminology management and real-time collaboration features make the workflow much more efficient. Overall, Smartling helps me focus on the quality of my work without getting lost in technicalities. **What do you dislike about Smartling?** Some advanced features — like context integration or visual mode — may require a bit of time to fully understand or are sometimes inconsistent across projects. Also, the platform occasionally feels a bit heavy when working with very large projects or slow connections, but it's generally stable and reliable. **What problems is Smartling solving and how is that benefiting you?** Smartling helps streamline and centralize the entire translation process. Instead of juggling multiple files, emails, and tools, I can work directly in one platform that connects everyone involved — project managers, developers, and translators. This eliminates confusion, reduces delays, and ensures consistency across all content. Features like translation memory, glossary enforcement, and visual context improve both speed and quality, allowing me to focus on accurate and context-aware translations. As a translator, this means less guesswork and more time spent on actual translation. ### 25. Unbiased feedback from a linguist on cooperation with Smartling **Rating:** 5.0/5.0 stars **Reviewed by:** Sergiy B. | Translator, Editor, Tester, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** Feedback for the Smartling LSP: * Absolutely reliable. * Streamlined work processes, from clear onboarding and objective tests of linguistic skills to project assignment, dealing with Q&As, and the payment process. * Helpful and friendly team. * Interesting projects. Feedback for the Smartling CAT platform: * Easy-to-use, stable, and with all the most popular CAT features available. **What do you dislike about Smartling?** Feedback for the Smartling LSP: * There's nothing I dislike about them. They are great. Feedback for the Smartling CAT platform: * The platform is convenient and has all the requested CAT features, but has minor flaws in dealing with tags (it gets better, though). **What problems is Smartling solving and how is that benefiting you?** The Smartling platform streamlines the localization processes and utilizes features of CAT-tools, translation memories, term bases, machine translation, etc. to ensure the predictably-high level of localization of every project. The system is extremely easy-to-use and requires no significant learning process. A good built-in quality assessment system ensures fewer false positives and more actual issues that require correction and improvement, thus improving the translation quality. The support team is always ready to help when needed and provides assistance with various issues and queries, as well as coordination between various parties. Also, the Smartling platform takes security matters seriously and has been implementing various solutions to ensure protection of information for years. ### 26. Firsthand witness to translation process transformed over 8 years as an EN-ES translator **Rating:** 4.0/5.0 stars **Reviewed by:** Sonia M. | English into Spanish translator, reviewer and QA evaluator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** Having their own development team means that they are always there to help if some feature is not working as expected and they are open to suggestions to make the translation workflow smoother. I've been translating with them for 8 years now and I use the platform on daily basis. It's pretty straightforward and, since it's web-based, no instalation is necessary. Even though you cannot translate from a smartphone, I'm still able to do the rest of the actios, such as check the list of current jobs, accept the jobs available, see an estimate of the words to translate... Basically, everything except translating or reviewing per se. This means, for example, that I can receive a request email and check all the details to see if I can accept it knowing that I will be able to deliver it on time, all on the go. **What do you dislike about Smartling?** Being web-based, sometimes the segments in progress don't get saved properly if I change from one computer to another. I get a warning message, but I'm not sure what are the actual consequences to the translation still in progress. Also, really big jobs (over 2000 segments) are still problematic. It gets slow, the filter of the translation pannel doesn't work and the QA check gets glitchy, too. **What problems is Smartling solving and how is that benefiting you?** It helps me get a steady stream of work on monthly basis in one single platform. PMs reach out from time to time with new accounts that meet my expertise and the content is right down my alley, so I can translate with even more confidence. ### 27. Positive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Smartling?** The interface is user-friendly and quick to access **What do you dislike about Smartling?** The MT outputs and the Foundation workflow are not always useful **What problems is Smartling solving and how is that benefiting you?** The tool is easy to handle ### 28. Seamless Integration and Automation Elevate Our Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Mark E. | Localization Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Smartling?** The primary advantage of this tool is its seamless integration with our technology infrastructure, including our CMS and repositories. This allows for fully automated content ingestion and delivery, which removes the need for manual processes and reduces inefficiencies. Additionally, the centralized management of translation memory guarantees strong terminological consistency. The advanced visual context features further support global brand accuracy and ensure consistent messaging across markets. **What do you dislike about Smartling?** At times, the customization options and the level of detail available in some dashboards and metrics reports—such as those tracking progress and quality—could be more intuitive and thorough. This would allow for a more detailed analysis of ROI and supplier efficiency. **What problems is Smartling solving and how is that benefiting you?** Smartling has streamlined my workflows, significantly cutting down the time required to launch new content and reducing the likelihood of errors. It has equipped me with the tools I need to maintain full control over both quality and process in multiple languages, which helps ensure that our brand voice stays consistent worldwide. If your goal is to achieve rapid scalability by removing manual operational tasks, Smartling is indispensable. ### 29. Reliable collaboration with timely payments, steady workflow, and constructive reviews. **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad H. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** Smartling offers a very user-friendly platform with straightforward implementation and useful features that support my daily work. I use it frequently and find the workflow efficient, with reliable integration and consistent support. Payments are always timely, and the revision process—though sometimes critical—adds real value by enhancing quality and skills. **What do you dislike about Smartling?** The main challenge I face is that most projects are assigned on a first-come, first-served basis, which requires constant monitoring of the platform and sometimes long hours at my desk. While I understand this approach ensures fairness and equal opportunities for all vendors, I believe there could be a more balanced way to distribute workflow. **What problems is Smartling solving and how is that benefiting you?** Smartling streamlines the translation workflow by centralizing projects, providing clear instructions, and offering an easy-to-use platform. This saves me time, reduces errors, ensures consistency, and, through its revision process, helps me continuously improve the quality of my work. ### 30. Easy-to-Use Platform That Saves Hours on CRM Translations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Smartling?** The platform is easy to use, and it saves me hours every week. It’s one of the best tools for powering through translations for our CRM tools. **What do you dislike about Smartling?** The platform can feel slow at times, and although the interface looks modern, navigation can be difficult. For larger projects, the translation editor also feels limited, with not enough customization options to work efficiently. **What problems is Smartling solving and how is that benefiting you?** For me, Smartling addresses the inefficiency of manual, fragmented localization processes by streamlining and automating key workflows. It integrates directly with content platforms and leverages AI/machine learning to accelerate translation, helping reduce costs and shorten time-to-market. ### 31. Helpful translation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ngoc P. | Product Language Specialist (Vietnamese), Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Smartling?** Translation keys help locate exact strings. **What do you dislike about Smartling?** The glossary function is a bit hard to work around. **What problems is Smartling solving and how is that benefiting you?** Good for website/app translation thanks to the tags/keys/context ### 32. A practical and reliable platform for translation tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Lalit S. | Freelancer (Translation  Editing, Proofreading  Website localisation  Subtitling , Voice-over), Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** What sets this platform apart is how it has transformed anonymous translators into recognized contributors with a clear identity. Beyond that, it is equipped with a rich array of technical features designed to streamline and elevate the translation process. **What do you dislike about Smartling?** There’s nothing significant enough to dislike about this platform, but improvements can be made. For instance, translators should be able to view reviewer changes even after submitting a job. Additionally, notifications should be sent immediately when a job is posted, as they are sometimes delayed by several hours. **What problems is Smartling solving and how is that benefiting you?** As a translator, I’ve had the opportunity to work on many large projects on this platform. I have been active here for several years, consistently receiving assignments, and the fact that this tool is free is a significant advantage for me. ### 33. The best translation tool on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolfo A. | Linguist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** I’ve been working with Smartling for almost ten years, and it’s by far the easiest and most intuitive platform I’ve used. The interface is clean and attractive, with all the features translators need to get their work done efficiently. What I appreciate most is how their team is always innovating and rolling out new technology, making sure linguists have access to the latest tools to simplify our job. **What do you dislike about Smartling?** The Quality Checks feature could be improved by adding an option to select and ignore multiple issues at once. This would make it easier for translators to dismiss false positives of the same type instead of having to go through them one by one. **What problems is Smartling solving and how is that benefiting you?** Smartling simplifies translation process, helping linguists deliver localized content to a global audience faster. ### 34. Visual Translating Power, Setup Overwhelms **Rating:** 3.5/5.0 stars **Reviewed by:** Igor K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Smartling?** I really like that Smartling allows translators to see exactly how their strings look, which eliminates blind translating. **What do you dislike about Smartling?** The initial setup and configuration of advanced workflows can be overwhelming. I found it quite difficult. **What problems is Smartling solving and how is that benefiting you?** I use Smartling for translating and it lets translators see exactly how their strings look, which eliminates blind translating. ### 35. Powerful Automation with an Intuitive Smartling Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Smartling?** What stands out most about Smartling is how it combines powerful automation with a really intuitive user experience **What do you dislike about Smartling?** It feels to complex for smaller workflows **What problems is Smartling solving and how is that benefiting you?** It helps us deliver faster, more consistent multilingual experiences for clients, reduces operational overhead, and gives both us and our clients better visibility into the localization process. ### 36. Smartling makes things easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Renee Wei . | 自由译者, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Smartling?** I really like the AI Translation and Machine Translation features on Smartling. They provide subject-specific translation and the language and wording are quite acceptable for some fields, such as app localization and academic reports. It helps me save a lot of time in translating and editing as a linguist. **What do you dislike about Smartling?** I am happy with Smartling for most of the time. However, in some rare cases, I find that when the visual context is of a big size, like a big excel file, it will cause the platform to crash or be unresponsive. **What problems is Smartling solving and how is that benefiting you?** The features on smartling can ensure translation quality and accelerate the translation and editing process, such as AI Translation, Machine Translation and the Quality Check feature. I can do more and deliver satisfying outcomes in the same time frame. ### 37. Reliable Translation, Needs UI Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Dory K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Smartling?** I trust the quality of the translation Smartling provides. **What do you dislike about Smartling?** The interface was a bit confusing, takes time to get used to it. It needs to be more user-friendly for an average person to be able to jump in and onboard quite quickly. **What problems is Smartling solving and how is that benefiting you?** Smartling fills our translation gap since we lack an internal team. ### 38. All-in-one solution with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Haena K. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** It’s easy to use and very intuitive. I can check TB and TM in real time, which makes my work faster and smoother. I also like being able to flag and track issues, as it helps me communicate with PMs and clients quickly and get feedback. The Smartling PMs are always friendly and responsive, and the automated invoice system is very convenient. **What do you dislike about Smartling?** It’s difficult to manage large projects because the platform slows down. Also, more detailed sorting and filtering options would make handling big projects easier. **What problems is Smartling solving and how is that benefiting you?** It’s very convenient to handle everything in one platform—translation tasks, issue flagging, and invoices. Even if a problem comes up, the PMs respond quickly, so I rarely experience any major inconvenience. ### 39. An excellent client with excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Zsolt B. | Language specialist, lead translator, reviewer, editor, language lead, Translation and Localization, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** I have been using Smartling for over 10 years and have been a vendor for over 5 years. I have used countless CAT tools throughout my career, and I have to say that Smartling has always been one of the best, if not the absolute best, and I am not at all surprised that it is so widely used. As a supplier, I appreciate the excellent support and thoughtful project management, which makes our collaboration a breeze. And their machine-translation engine is one of the very best, too. **What do you dislike about Smartling?** Occasional authentication issues when opening multiple tasks simultaneously, but these are very rare (and I am being a stickler here). **What problems is Smartling solving and how is that benefiting you?** It provides all the tools and procedures needed to support the translation process, so I can focus on the content without distractions. ### 40. Good platform to work in **Rating:** 4.0/5.0 stars **Reviewed by:** Valeria P. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartling?** The platform is very user-friendly and you can easily view TM, glossary entries and other attachments to use as reference for your translation. The Context options is very helpful as it lets you view the way your translation will be shown in the webpage and adjust it if needed. You can also easily open an issue to ask for clarification or review on lines for which you need additional context or other relevant information and see whether other translators did as well. **What do you dislike about Smartling?** Some technical issues (e.g. with partial matches to the TM not showing up in the translation and unsaved changes randomly popping up) could be improved. **What problems is Smartling solving and how is that benefiting you?** It provides me with a free platform on which I can translate with almost no issue and any issue can be quickly and easily fixed by the Project Management or the client. In the past, many clients expected you to pay for platforms or software in order to work, so I feel like this is really helping me getting more work overall. Its tools also help me provide a better, quality translation in less time. ### 41. Enhancing Workflow Efficiency for Linguists **Rating:** 4.5/5.0 stars **Reviewed by:** Yuling y. | freelance linguist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartling?** 1. Clean and user-friendly interface. 2. Intuitive design for core functions—easy for new users to get started quickly. **What do you dislike about Smartling?** 1. The current default sorting on the dashboard is based on the Overall Job Due Date, which is helpful for PMs, but not ideal for linguists. For us, sorting by Task Due Date is more practical, as it helps us easily find the next most urgent task after submitting a job. It would be great if the default sorting behavior could be optimized by user role—PMs see jobs by Overall Job Due Date, while linguists see them by Task Due Date. 2. It would be helpful to have an option to automatically open the next latest-due task after submitting a job. 3. After submitting a job, the confirmation window should also display the total earnings for that job. This would make it easier to verify the pay and take a screenshot if any issue arises. 4. When leaving comments, it would be useful if the system could automatically include the target language, so reviewers know which language is rising the issue . 5. For job feedback emails, clicking through to Smartling often shows no information about string changes. Even using filters doesn’t always surface the relevant content, which makes it hard to improve based on feedback efficiently. **What problems is Smartling solving and how is that benefiting you?** Clean and user-friendly interface. ### 42. Accurate Translations with Effortless API Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Omar F. **Reviewed Date:** February 05, 2026 **What do you like best about Smartling?** I like Smartling for its APIs. They can be easily used for multiple purposes like uploading and downloading translations. It also allows our team and company to translate strings to various languages with very high accuracy. The initial setup was pretty straightforward. **What do you dislike about Smartling?** I find the insights in the UI regarding jobs and their actions could be better. Extra logging would also be appreciated. **What problems is Smartling solving and how is that benefiting you?** Smartling allows my team to translate strings accurately into various languages, and its APIs are easy to use for tasks like uploading and downloading translations. ### 43. I highly recommend using Smartling as a translation and localization tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Peng W. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Smartling?** Smartling offers an intuitive user interface that simplifies the translation process for both content creators and translators. The platform provides real-time collaboration tools, allowing teams to work together seamlessly across different time zones and locations. This efficiency saves time and resources, making it easier for companies to manage multilingual content at scale. **What do you dislike about Smartling?** The potential drawback is the learning curve associated with mastering all of Smartling’s features. While the platform offers robust tools for managing translations, including terminology management and quality assurance checks, these features can be overwhelming for new users. Without adequate training or support, user might not fully leverage the platform’s capabilities, leading to inefficiencies. **What problems is Smartling solving and how is that benefiting you?** Smartling improves the accuracy and consistency of translations. Inconsistent terminology can confuse customers and damage a brand’s reputation. Smartling uses advanced algorithms and machine learning to ensure that translations are not only accurate but also consistent across all languages and platforms. For example, if a company has specific branding guidelines or industry-specific terminology, Smartling can incorporate these rules into its translation engine, ensuring that every piece of content adheres to the desired standards. ### 44. Efficient Translation with Easy File Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Smartling?** I like that I can easily upload an Excel and download an Excel, which I can use directly in my survey platform. This feature results in less manual work for me. The initial setup of Smartling was also very easy. **What do you dislike about Smartling?** There are two setups for European and overseas languages in our case. I would prefer to just have it in one ad-hoc folder. **What problems is Smartling solving and how is that benefiting you?** I find Smartling solves translation needs for many languages and reduces manual work by letting me easily upload and download Excel files for survey integration. ### 45. A delightful working experience **Rating:** 5.0/5.0 stars **Reviewed by:** OSMOSE . | Freelance translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Smartling?** I've been working with Smartling for 8 years and have only good things to say. The Language Services team is lovely to communicate with and highly professional, while the platform has always proved very functional, intuitive and well-conceived. The software is plug-and-play, which streamlines the translation process, and the support team is always reactive and helpful. I've had the chance to collaborate with a pool of talented and seasoned linguists along the way and the whole experience is perfect balance for me as a freelancer. **What do you dislike about Smartling?** In 8 years I have not run into anything to dislike about Smartling. **What problems is Smartling solving and how is that benefiting you?** As a freelancer Smartling provides an all-inclusive package of translation tasks + efficient software + accounting which greatly streamlines my work as a freelancer. ### 46. A great CAT tool to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Valeria M. | English-Spanish Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Smartling?** I've been using Smartling every day for over 5 years now, and it has been a wonderful experience. The tool is very intuitive and easy to use. Features such as machine or AI-powered translation, translation memory, glossary, and quality checks help improve productivity and ensure consistent, high-quality work. I find the Context tab extremely useful for providing accurate translations. Additionally, it allows you to submit queries, receive notifications, and even handle billing, which saves a lot of time. In short, it's a comprehensive and reliable CAT tool, and the team's support is excellent! **What do you dislike about Smartling?** Honestly, there's nothing I dislike about it. **What problems is Smartling solving and how is that benefiting you?** Smartling helps me work more efficiently, maintain consistency across jobs, and ensure the accuracy and quality of my translations. ### 47. Clean, Fast and Context-Friendly Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Smartling?** I've used Smartling mainly as a project manager for over 10 years, but I’ll sometimes jump in for review or editing. The feature I appreciate the most here is the visual context. With file types like IDML (which we handle a lot) it’s helpful to actually see how the text will sit in the final design. Smartling also provides good visibility on freelancers and where things are in progress. The platform itself is always quick and responsive, and the interface is clean, which makes it easy to onboard new translators. Finally, the glossary feature has been improving steadily, which makes consistency a lot easier to maintain across projects. Compared to Phrase, a lot of consideration has gone into the CAT tool for freelancers, which also helps to keep them using the platform confidently. **What do you dislike about Smartling?** The parsing engine struggles sometimes when files are heavily segmented—like PDFs exported to Word. It doesn’t always handle them well, and we sometimes spend extra time working on fragmented strings. As with all CAT tools, it’s also very string-focused, which can be limiting with certain file types. SRT subtitle files, for example, create issues with Asian languages where syntax doesn't flow as expected. It's not anything that other CAT tools are necessarily doing better, but I feel there could be a smoother process. **What problems is Smartling solving and how is that benefiting you?** Onboarding freelancers to new tools is always a struggle, but the platform's reliability makes it easier to keep good relationships. The support team are really quick to respond with any technical concerns, so that also helps. ### 48. Translations done accurately, quickly, and hassle-free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** I love logging on and knowing exactly what I have to translate, who the client is, when it's due, and the scope and instructions... all easily available in an intuitive platform. The technology and workflow are great too. Strings, glossaries, and translation memories are clear, which makes work very enjoyable. Hitting the Submit key is very satisfying too, when everything is done and ready to go. **What do you dislike about Smartling?** I think there is always room for improvement when you're dealing with translation platforms. As a translator, occasionally something pops up where I say, "Ah, this workflow could be a little different here". Luckily though, Smartling is always on top of this and constantly updating and making changes to improve the platform for us. **What problems is Smartling solving and how is that benefiting you?** Smartling is always growing and adapting. There is always new technology being implemented in the translation workflow, and that makes our work move faster and more accurately. So, new AI assisted functions are working more and more smoothly, making it easier to trust the results that come in. ### 49. Smooth workflow and responsive project managers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** The streamlined workflow is definitely the biggest advantage. It simplifies the entire process, from claiming new jobs to translating, reviewing, and submitting work. I also value the automatic invoicing and the fact that payments are always punctual. The translation editor is intuitive and well-organized. All the essential features a translator needs—such as the style guide, context window, and search function—are easily accessible on the screen. It is much easier to use than a complicated desktop CAT tool. Another great thing is the availability of the project managers. You can contact them easily by email, and they are always quick to respond and solve any problems fast. **What do you dislike about Smartling?** The editor is user-friendly for small jobs, but it becomes frustratingly simple when dealing with large or split projects. It lacks the advanced control and features of a true desktop CAT tool, offering limited control over TM, glossary, and QA settings. This often makes maintaining consistency across large jobs a major challenge. With the introduction of new AI review/post-editing jobs, the rates have drastically decreased. There is no easy way to see the exact total pay for a job before claiming it, making financial planning impossible. With the rise of AI, translators are now expected to review rather than translate, and the daily output requirements have increased sharply, which can negatively impact quality, as there is only so much the human brain can handle in a day. The quality of AI translations is inconsistent: While it can deliver good results for simple, low-context content, its performance drops for projects that require more customization and where consistency is key, such as larger or more technical projects. On the positive side, I have noticed that the AI output has improved over time, and with dedicated human expertise to customize and refine the models, I am confident that its quality will continue to improve rapidly. **What problems is Smartling solving and how is that benefiting you?** Smartling greatly streamlines my workflow by taking care of all the essential administrative tasks. As a translator, this enables me to concentrate on my main strength—producing high-quality translations—without being distracted by less productive activities such as finding clients, preparing complex files, or handling the invoicing process. ### 50. Quick, Simple Translation Workflow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Smartling?** Fairly quick and simple workflow to create translation jobs. AIHT flow speeds up the process. AMs and CSMs are quite quick to respond to emails. **What do you dislike about Smartling?** No concrete deadlines for large jobs (such as I normally submit). Pricing still a bit unclear for different levels of matches. It would be good to see somewhere in the UI how much of your contract you've used up in the year to date. **What problems is Smartling solving and how is that benefiting you?** Bringing down the cost of translations. Using AI to speed up translation process. ## Smartling Discussions - [Can the software/service be validated?](https://www.g2.com/discussions/24358-can-the-software-service-be-validated) - 1 comment, 1 upvote - [Who are your translators?](https://www.g2.com/discussions/language-services-faq-bf8ca85a-c073-4601-b7a5-098db525996d) - 1 comment, 1 upvote - [What languages do you translate into?](https://www.g2.com/discussions/language-services-faq-b3a4fb2c-04f2-4f58-9a3b-0139d5002dec) - 1 comment, 1 upvote - [Do you offer any service level guarantees?](https://www.g2.com/discussions/language-services-faq-a3853011-6306-4e47-b27d-78991370fa18) - 1 comment, 1 upvote - [What is the difference between you and an LSP?](https://www.g2.com/discussions/language-services-faq-9eb4fdbb-d3c0-461d-bdb3-5a1c044a720a) - 1 comment, 1 upvote - [View Smartling pricing details and edition comparison](https://www.g2.com/products/smartling/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+16%3A36%3A56+-0500&secure%5Bsession_id%5D=c4efa75b-5da8-4a47-93b0-2afbd39f43d9&secure%5Btoken%5D=245c3bb14645db04429a6f87fad2825d81754f5d033e5fed1468cf72bd095fbf&format=llm_user) ## Smartling Integrations - [Acquia Customer Data Platform](https://www.g2.com/products/acquia-customer-data-platform/reviews) - [Adobe Creative Cloud](https://www.g2.com/products/adobe-creative-cloud/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Akeneo PIM](https://www.g2.com/products/akeneo-pim/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Builder.io](https://www.g2.com/products/builder-io/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Contentful](https://www.g2.com/products/contentful/reviews) - [Contentstack](https://www.g2.com/products/contentstack/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [Dyspatch](https://www.g2.com/products/techdrop-labs-inc-dyspatch/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Git](https://www.g2.com/products/git/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Hygraph](https://www.g2.com/products/hygraph/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Knak](https://www.g2.com/products/knak/reviews) - [Lingoport Localyzer](https://www.g2.com/products/lingoport-localyzer/reviews) - [MessageGears Platform](https://www.g2.com/products/messagegears-platform/reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews) - [Sanity](https://www.g2.com/products/sanity/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Sitecore Content Hub](https://www.g2.com/products/sitecore-content-hub/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Sketch](https://www.g2.com/products/sketch/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Storyblok](https://www.g2.com/products/storyblok/reviews) - [Strapi](https://www.g2.com/products/strapi/reviews) - [Temporal Cloud](https://www.g2.com/products/temporal-cloud/reviews) - [Uniform](https://www.g2.com/products/uniform/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress Managed Hosting](https://www.g2.com/products/wordpress-managed-hosting/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [WPML](https://www.g2.com/products/wpml/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Smartling Features **Translation Support** - Automated Translation - Workflows - Glossary - Image Translation - Traffic Analysis **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management **Visitor Customization ** - Widgets - Language-Based Domains - Preferred Language Detection - Personalized Content **Translation Tools** - Computer-Assisted Translation - Glossary - User Permissions - Task Delegation - Comments and/or Mentions - Quality Assurance **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization - AI Text-to-Speech **Agentic AI - Translation Management** - Multi-step Planning - Decision Making ## Top Smartling Alternatives - [Phrase](https://www.g2.com/products/phrase-phrase/reviews) - 4.5/5.0 (1,291 reviews) - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (756 reviews) - [Transifex](https://www.g2.com/products/transifex/reviews) - 4.2/5.0 (720 reviews)