--- title: Aircall Reviews meta_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1616 reviews by the users' company size, role or industry to find out how Aircall works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1616 scale: '5' date_modified: '2026-07-14' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,616 ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons **What users like:** - Users find Aircall **easy to use and reliable** , enjoying seamless integration and efficient customer outreach. (228 reviews) - Users find **easy integration** with CRM and helpdesk tools enhances efficiency and streamlines their communication workflows. (91 reviews) - Users praise Aircall for its **reliability** , highlighting its consistent call quality and seamless integration with other tools. (90 reviews) - Users find Aircall's **intuitive design** enhances call management, enabling easy setup and use for all team members. (89 reviews) - Users appreciate the **automatic call recording and transcripts** , enhancing record-keeping and tracking capabilities effortlessly. (88 reviews) - Users appreciate the **reliable and user-friendly features** of Aircall, enhancing customer support and communication workflows. (87 reviews) - Easy Setup (81 reviews) - Integrations (76 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (74 reviews) - Simple (71 reviews) **What users dislike:** - Users often experience **connection issues** with Aircall, leading to delays and inconsistent call quality during use. (62 reviews) - Users report **call issues** with Aircall, including connection problems and uneven call distribution impacting productivity. (49 reviews) - Users face **dialer issues** with uneven call distribution, delayed notifications, and glitches impacting effective communication. (44 reviews) - Users feel there are **missing features** in Aircall, such as better text handling and individual voicemail extensions. (37 reviews) - Users experience **slow loading** and syncing issues with Aircall, impacting responsiveness and overall convenience. (37 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (32 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (29 reviews) - Integration Issues (28 reviews) - Performance Issues (26 reviews) - Recording Issues (26 reviews) ## Aircall Reviews ### 1. Call Management with the Internet Service Provider of our Client. **Rating:** 5.0/5.0 stars **Reviewed by:** Nabeel S. | Managed Services Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Aircall?** I really like using the Aircall workspace, especially the feature that allows me to send messages and view the transcript dialogues, which includes all previous conversations. This functionality is immensely helpful for compiling call summary reports, as it lets me review the details of troubleshooting sessions and conversations with the called party. The call recording and transcript options are invaluable tools in maintaining comprehensive documentation and ensuring accuracy in my reports. Setting up Aircall was seamless for me, thanks to the Single Sign-On (SSO) login, which made the process simple and efficient. Overall, I'm very satisfied with Aircall and would gladly recommend it to others, as reflected by my high likelihood of giving it a perfect score of 10. **What do you dislike about Aircall?** I experience occasional delays or lag when connecting calls with Aircall. Although it doesn't happen all the time, when it does, it disrupts the flow of communication. Additionally, the interface could be more intuitive, as I find it somewhat challenging to access call logs or switch between features seamlessly. **What problems is Aircall solving and how is that benefiting you?** I use Aircall for ISP and client communication, benefiting from call recordings and transcripts for detailed call summary reports, which help in reviewing conversations and troubleshooting. **Official Response from Oona Pecson:** > Hi Nabeel, Thank you so much for your kind review! We love hearing from our users and truly appreciate your feedback on Aircall’s workspace, message threads, transcripts, and call recordings. Sorry to hear about the occasional call delays and moments when the interface feels less intuitive. Your experience matters, and your input directly helps us prioritize improvements. If you have examples of when the lag happens, please send them our way and we'll notify the relevant team(s). Thank you again for your review. Whenever you need assistance with anything, we’re all ears and happy to help. Best, Aircall Marketing Team ### 2. Aircall Is Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Sowmiya R. | Client support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Aircall?** What I like best about Aircall is its ease of use and seamless integration with other tools. The call quality is reliable, and features like call logging, recordings, and analytics make it easy to track conversations and manage workflows efficiently. It also helps teams collaborate better by keeping all call-related data in one place. **What do you dislike about Aircall?** One downside of Aircall is that some features and settings can feel limited or less flexible, especially when it comes to advanced customization and reporting. There can also be occasional call quality or latency issues depending on network conditions, and the pricing can feel a bit high as teams scale. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving the challenge of managing phone communications in a distributed or digital-first environment by providing a cloud-based calling system that integrates seamlessly with CRM and support tools. It centralizes call data, makes it easy to assign numbers for multiple locations or teams, and provides visibility into call analytics and performance. This benefits us by improving team collaboration, reducing manual tracking, ensuring better customer follow-ups, and giving us real-time insights into call activity — all of which help streamline our support and sales workflows. **Official Response from Oona Pecson:** > Hi Sowmiya, Thank you so much for your review! We’re happy to hear that Aircall is helping your team solve challenges and collaborate more effectively by streamlining workflows. We truly appreciate your genuine feedback, as it enables us to make adjustments and improvements as a company. Regarding occasional call quality or latency issues, our Support team is here to help troubleshoot and find solutions. If you have any additional questions or need anything else, don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 3. Exceptionally Convenient and Feature-Rich Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Imene T. | Care agent., Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Aircall?** What I like about Aircall is that it's extremely convenient when you want to select the mode to do the isolating voice. You can work with it very effectively even if your connection is kind of lagging and losing its course. It's coming down the line. You can work with it very effectively. You can access to the recordings and evaluate your calls and propose an excellent service. And what I also like about it, it is very convenient in terms of customer experience. When you use it, it's very easy, it's very practical. You can set also the timelines and etc, etc. There is a lot of good and cool features. So, thank you, Aircall. **What do you dislike about Aircall?** There isn't much I don't like about AirCall, I like it the way it is, for now I'm not thinking about something that bothers me, when I will think about it I will re-send the feedback. **What problems is Aircall solving and how is that benefiting you?** The problem that AirCall is solving, it's about the stuff that you miss as calls, but you can check them and recall back people, which is good. **Official Response from Oona Pecson:** > Hi Imene, Thank you so much for your kind review! We’re thrilled to hear that Aircall feels convenient and feature-rich for you, and we really appreciate your detailed feedback. We’re especially glad that Aircall helps you manage missed calls and quickly call customers back, as this is exactly the type of customer experience we aim to enable. Feel free to reach out to us if you ever have any other questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 4. Effortless Calling and Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Ander V. | Business Development Manager Latam, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Aircall?** What I like best about Aircall is how simple and reliable the call experience is. The interface is clean, the call quality is consistently strong, and it integrates seamlessly with my CRM and outreach tools. Features like call routing, real-time notes, and automatic logging make my workflow smoother and help me stay organized. It feels built specifically for modern sales teams. **What do you dislike about Aircall?** What I dislike about Aircall is that the system can occasionally lag when switching between calls or loading past call logs. The reporting dashboard is helpful, but it could offer more customization and deeper analytics. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the challenge of managing high-volume inbound and outbound calls while keeping everything organized in one place. It automatically logs calls into my CRM, records conversations for coaching, and makes it easy to route calls to the right person. **Official Response from Oona Pecson:** > Hi Ander, Thank you so much for your thoughtful review! We’re thrilled to hear that Aircall is helping you stay organized and streamline your workflow. That's exactly what we aim to deliver! We also appreciate you flagging the occasional lag when switching calls or loading past logs, as well as your request for more customizable, deeper reporting. Performance optimization and richer analytics are active areas of focus for our product team. If you’re open to it, sharing a few examples of when you notice the lag (or the specific metrics/filters you’d like to see in reporting) would be incredibly helpful. If you ever need anything or have any additional questions, we’re always here to help. Thanks again! Best, Aircall Marketing Team ### 5. Comprehensive Features and Effortless AI Call Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Emma B. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Aircall?** They provide a broad range of features that are straightforward to use. I especially appreciate being able to analyze calls with AI, which helps me identify key action points. They have made taking calls a breeze, as well as tracking information. The integrations available ith out other system, make using both simultaneously easy. **What do you dislike about Aircall?** Occasionally, the desktop app fails to connect, and I have to end the task before it will reconnect. While this issue might be related to our system's firewall or our network connection, it becomes frustrating to have to reset the app so frequently. **What problems is Aircall solving and how is that benefiting you?** The transcripts and call analysis have improved our communication with customers. The AI-generated breakdowns of calls have made it easier for us to identify areas where extra tasks are necessary to better assist our clients. **Official Response from Oona Pecson:** > Hi Emma, Thank you so much for your kind review! It’s fantastic to hear that AI analysis is helping you surface key action points and improve customer communication. We’re also thrilled that taking calls and keeping information organized feels easy, and that our integrations make it simple to work alongside your other tools. I’m sorry to hear about the occasional desktop app connection hiccups. If this happens again, please reach out to us with specific details and we'll escalate this to the relevant team to find an answer and/ or solution. Feel free to reach out anytime if you have any other questions! We’re always here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 6. Effortless Setup, Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Frank F. **Reviewed Date:** January 16, 2026 **What do you like best about Aircall?** I love Aircall's ease of use and ease of integration, especially with my CRM of choice, HubSpot. It's the easiest platform to set up and connect with HubSpot. I also appreciate the great capabilities Aircall has in terms of integration with CallRail, which allows for routing marketing leads from CallRail directly into Aircall. The willingness to integrate with other applications that provide SIP trunking is a major boon for me. The client service engagement provided by the Aircall team is fantastic, and the setup was super easy, with the ability to quickly deploy additional phone numbers using templates. The speed at which we can get it set up and integrated within the HubSpot CRM is unmatched and is why I like to recommend Aircall to friends, colleagues, and clients. **What do you dislike about Aircall?** Probably the thing that could be improved the most about Aircall isn't really an issue with Aircall, but more with HubSpot. The mobile experience on HubSpot doesn't allow third-party calling providers to be utilized to hit the call button within the HubSpot mobile app. However, Aircall's mobile app is quite robust, allowing us to make calls easily on the go. I just wish the context of our CRM database was more readily available on the Aircall mobile app. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the problem of easily integrating a calling solution within our CRM, allowing us to record and transcribe conversations, display contextual CRM prompts, and quickly onboard new reps, enhancing our workflow efficiency. **Official Response from Oona Pecson:** > Hi Frank, Thank you so much for your kind review! It's great to hear that Aircall’s easy setup, rapid HubSpot connection, and flexible integrations are powering your workflows. Regarding HubSpot, please don't hesitate to contact our Support team with any specific questions or details at your convenience. We’re here and happy to help you get the most out of your current setup. Also, thank you for the note about wanting more CRM context in the Aircall mobile app. We really value your feedback! If there’s anything else we can do, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 7. Aircall's Customer Service Nightmare **Rating:** 0.0/5.0 stars **Reviewed by:** Bianca S. **Reviewed Date:** January 14, 2026 **What do you like best about Aircall?** Aircall records customer calls when it doesn't drop out. **What do you dislike about Aircall?** Service is ok until you want to cancel the membership. There is no phone number to talk to anyone, and filling out forms to get in touch to ensure your cancellation is confirmed was met with an auto-response from their own form email setup saying their email address isn't being monitored, leading to no ability to talk to anyone. Fast forward a few weeks, and over $9K was deducted from our account. I had raised 3 tickets and emailed over 5 times, and still no response from anyone. I finally got in touch with someone from a different department who told me they would put me in touch with the correct department. They assured me they would look into it, but it's almost been a month now and still no response. I am now reporting them as a scam and to Fair Trading. Customer service, or at least someone who answers. A monitored email address, a hotline to call, abide by their own rules for contract cancellation. Integrations didn't work well. Not the easiest initial setup, and the extra monthly charges were not set out, we spent a lot more money than what we thought we were signing up for. **What problems is Aircall solving and how is that benefiting you?** I use Aircall for recording customer calls. ### 8. Easy to Use and Feels Just Like a Phone **Rating:** 4.5/5.0 stars **Reviewed by:** Tara F. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Aircall?** It’s very easy to use & set up, and acts just like a phone would. I also love the transcript feature so that I don’t have to fully listen to whole calls and can easily find the information I need. It also easily integrates with other tools. **What do you dislike about Aircall?** Sometimes it feels like it can be laggy, but I’m not completely sure if it’s the app itself or my laptop, which can get slow from time to time. **What problems is Aircall solving and how is that benefiting you?** It records conversations and stores them in an easy place, also imports directly to Gong. **Official Response from Oona Pecson:** > Hi Tara, Thank you so much for your kind review! We’re happy to hear that Aircall feels intuitive, helps you find key moments fast, and keeps your calls and insights in one streamlined workflow. Thanks as well for flagging the occasional lag. Please feel free to reach out to our Support team, and they will be happy to troubleshoot this issue and find a solution. If you ever need anything or have any additional questions, we’re here to help! Thanks again. Best, Aircall Marketing Team ### 9. Easy, Flexible Calling with Seamless CRM Integration and Helpful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael B. | QA Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Aircall?** What I like best about Aircall is its ease of use and flexibility. It allows our team to manage calls from anywhere, integrates seamlessly with our CRM, and provides useful call analytics that help improve productivity and customer interactions. **What do you dislike about Aircall?** What I dislike about Aircall is that some advanced features can be limited to higher-tier plans, and occasionally call quality depends on the internet connection. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving the problem of managing and organizing customer calls across the team. It benefits us by centralizing communication, reducing missed calls, improving response times, and providing analytics that help optimize team performance and customer interactions. **Official Response from Oona Pecson:** > Hi Rafael, Thanks so much for the thoughtful review! We’re thrilled to hear that Aircall is helping your team stay organized and responsive. We also appreciate your note on plan tiers. While features do vary by plan, we’re always here if you have questions or want help getting the most out of your current setup. Regarding call quality, if you’re up for it, please reach out to our Support team with specific examples the next time it happens so we can find a solution. Thanks again for your feedback, and for choosing Aircall! Best, Aircall Marketing Team ### 10. Aircall is a very handy tool for work. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Aircall?** Aircall helps a lot with both incoming and outgoing calls. I really enjoy how versatile it is to use Aircall on my computer, phone, tablet, and other devices. I use Aircall every day for hours, and it fits smoothly into my daily workflow. **What do you dislike about Aircall?** Have nothing in mind right now. It has been working very good. **What problems is Aircall solving and how is that benefiting you?** Contacting customers from everywhere I go, from my phone, iPad, computer, very friendly **Official Response from Oona Pecson:** > Hi there, Thank you so much for the kind review! We love hearing from our users and are thrilled to hear that Aircall fits so smoothly into your daily workflow across all your devices. If you ever have any questions or need anything else, don't hesitate to reach out to us. Thanks again! Best, Aircall Marketing Team ### 11. Empowers Remote Calls with Seamless Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Taaka M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Aircall?** I like the analytics dashboard because it allows me to track my team's work, their QA, the number of calls they are taking or making, and how productive they are. I also appreciate the voice agent function, which has helped reduce missed calls. The initial setup was pretty easy, and I love that I can call clients in the US while being in another country, making it seem like I am there. **What do you dislike about Aircall?** The network is jumpy sometimes. **What problems is Aircall solving and how is that benefiting you?** Aircall allows me to call clients in the US as if I'm there from another country, reducing missed calls with its voice agent function, and its analytics dashboard helps track team productivity and QA. **Official Response from Oona Pecson:** > Hi Taaka, Thank you so much for your review! It's great to hear that the analytics dashboard is helping you stay on top of team performance and QA, and that AI Voice Agent is reducing missed calls. We're sorry to hear about the occasional network jumpiness. Please feel free to reach out to our Support team with more details about this issue (e.g., how it is jumpy, a description of what happens, etc.). They will help troubleshoot it and find a solution. If you ever need anything else or have additional questions, we're here and happy to help. Thanks again! Best, Aircall Marketing Team ### 12. Very friendly user **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan A. | Bilingual Technical L1 Support, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Aircall?** Throughout my career in the BPO industry, I've worked with various systems to handle incoming calls. Avaya, LiveAgent, Dialpad, Mitel, Zendesk, RingCentral are the ones that I remember the monst. They can fit in the good area, but they are sometimes hard to work with initially, it takes time to understand how it works correctly, how to set it up accordingly to your needs, or sometimes are even just very old stylish. But Aircall is super friendly to use. The phone setting is the easiest one so far. The call ID works perfectly 99% of the time, and it has all the necessary options right in front of you. All of this comes with a modern interface. Honestly I love it **What do you dislike about Aircall?** So far, I've loved the system just as it is. I cannot think of something that I dislike in this moment. The only issue that I've faced is that there seems to be a double ring with the incomming calls, but it might be a bug. **What problems is Aircall solving and how is that benefiting you?** I use the system to take calls so it helps me to receive the calls of my clients and help them. ### 13. Time-Saving Call Management with Minor Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Ania B. **Reviewed Date:** February 06, 2026 **What do you like best about Aircall?** I like that Aircall saves time by summarizing calls and making life easier. The call transcripts are really useful, and I love being able to view call history. Using tags and assigning calls to others helps me a lot. It makes admin tasks much easier, and it’s easier to navigate calls, know who I am talking to, and gain insights into call context. **What do you dislike about Aircall?** Sometimes Aircall can freeze and not work properly, but not always. There are lots of updates too. Maybe doing one time bigger updates than more frequent smaller ones could be better. **What problems is Aircall solving and how is that benefiting you?** Aircall saves me time by summarizing calls, making admin tasks easier, and helping navigate calls better. It provides insights into call context and simplifies communication. **Official Response from Oona Pecson:** > Hi Ania, Thank you so much for your kind review! We love hearing that Aircall helps you move faster, streamline admin work, and keep conversations on track. We also really appreciate your notes regarding the occasional freezing and the frequency of updates. It's feedback like this that helps guide us in the right direction and enables us to improve! If the app freezes again, please don't hesitate to contact our Support team with a detailed example, so they can investigate and help find a solution. If you ever have other questions, we’re always here and happy to help. Thanks again! Best, Aircall Marketing Team ### 14. Game-Changer with Seamless Integration and User-Friendly Features **Rating:** 4.5/5.0 stars **Reviewed by:** Hermes G. **Reviewed Date:** November 19, 2025 **What do you like best about Aircall?** I find Aircall extremely valuable as it transforms our VoIP communication system, being the primary mode of conversation with our clients. I particularly love that it automatically saves recordings and transcripts of all our calls, which enhances our record-keeping and tracking capabilities. The user-friendliness of Aircall is another standout feature, making it simple for anyone on the team to use without intensive training. The mobile app is a game-changer, revolutionizing how we make and receive calls by offering flexibility and accessibility, especially on the go. Furthermore, the integration with multiple systems, notably the seamless connection with HubSpot, has marked a significant improvement in how we operate, creating a noticeable before and after in efficiency and effectiveness. The ease of the initial setup and the responsive assistance we received to resolve any queries further highlight Aircall’s excellent support system. Overall, these features make Aircall incredibly multifaceted and essential to our operations. **What do you dislike about Aircall?** I wish they improved the Teams connection. It's a little finicky to install and use. **What problems is Aircall solving and how is that benefiting you?** I find Aircall essential for our VoIP, auto-saving call recordings and transcripts. It's user-friendly, with a great mobile app, and HubSpot integration has transformed our operations. **Official Response from Oona Pecson:** > Hi Hermes, and thank you so much for your kind review! We’re thrilled to hear Aircall has become the backbone of your client conversations. It’s great to know that automatic call recordings and transcripts are strengthening your record-keeping and tracking, and that our user-friendly design helps your team get up to speed without heavy training. We’re especially excited that the mobile app is a game-changer for flexibility on the go, and that our integrations (especially HubSpot) created a clear “before and after” in efficiency. Thank you for flagging the Microsoft Teams connection. We’re continuously working to streamline that experience. If there’s anything we can help you optimize next, please reach out anytime. We’re here to keep your conversations flowing! Best, Aircall Marketing Team ### 15. Easy Calls That Streamline Daily Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Diana D. | Customer Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Aircall?** It is easy to make calls, and helps a lot on the Customer Support side. I use it quite a lot to handle customer problems daily. I can easily code the call to help my peers understand the issue. **What do you dislike about Aircall?** Sometimes it takes a while to load, and works more slowly on partial screen. **What problems is Aircall solving and how is that benefiting you?** Contacting the restaurant partners to help solving customer issues. **Official Response from Oona Pecson:** > Hi Diana, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on how easy it is to make calls and streamline daily customer support. We’re sorry to hear the app has been taking a while to load. We recommend keeping the app updated so you always have the latest improvements and fixes. If the issue continues after updating, please reach out to our Support team so they can look into it further. Feel free to reach out if you have any other questions or need a hand. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 16. Great Business Phone System – Reliable & Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Angelica Elise A. | Hot Water System Product and Rebate Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Aircall?** We've been using Aircall for our business communications, and the experience has been excellent. The interface is clean and user-friendly, the call quality is consistently clear, and integration with our CRM has streamlined our workflow significantly. The ability to manage calls across multiple team members and devices is a big plus, and the support team has been responsive whenever we've had questions or needed assistance. Highly recommended for businesses looking for a reliable VoIP phone system with powerful features and great customer support. **What do you dislike about Aircall?** None that I cant think of overall super helpful **What problems is Aircall solving and how is that benefiting you?** Remote Team Collaboration: As our team works in different locations, we needed a cloud-based phone system. Aircall allows everyone to make and receive calls from anywhere using the desktop or mobile app — no more being tied to a physical office phone. **Official Response from Diana Bugai:** > Hi Angelica Elise, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on Aircall’s user-friendly interface, call fluency, and integrations. It’s also wonderful to know that our Customer Support team has been able to assist when needed. High-quality customer service is a big priority for us. Thanks again for recommending Aircall — we truly appreciate your feedback! ### 17. Intuitive, Feature-Rich App That Streamlines International Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Aircall?** Our company has been using this app for the past two years. I am part of the sales team, so I use it a lot daily with out customers. and I am very satisfied with it. It has significantly improved our workflow and processes. The app is fast and intuitive, with good sound quality. It offers many useful features that are easy to personalize according to your needs and can be implemented at any time. Since we work with international customers, I find it extremely helpful that every incoming and outgoing call is instantly categorized with the appropriate country flag. Searching for past calls is quick and efficient, whether by date, user, number, or by simply entering the phone number in the search bar. The ability to add notes and tags to each call is a great advantage for our team and for company statistics. Assigning missed calls and forwarding calls to colleagues is also straightforward. Overall, I am very pleased with this app and highly recommend it, especially for companies with multiple departments or international clients who use different numbers for outgoing and incoming calls. **What do you dislike about Aircall?** So far, I have no particular negative aspects to point out. **What problems is Aircall solving and how is that benefiting you?** Communication with international customers. ### 18. Aircall: Effortless Call Management with Top-Notch Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Rose Ann P. **Reviewed Date:** February 07, 2026 **What do you like best about Aircall?** I like how agents like me can get comfortable with Aircall really fast. The call controls, tagging, notes, and follow-ups feel straightforward rather than overwhelming, which matters when you're handling back-to-back calls. I appreciate that setting up basic call routing doesn't require telecom expertise; it's visual and guided. **What do you dislike about Aircall?** Not applicable **What problems is Aircall solving and how is that benefiting you?** I use Aircall for employee questions and concerns. It simplifies onboarding, payroll, and escalations. The call controls, tagging, and notes help me manage calls efficiently. Setup is easy and visually guided, which is great. Overall, it makes handling back-to-back calls more manageable. **Official Response from Oona Pecson:** > Hi Rose Ann, Thank you so much for the kind review! We’re happy to hear that Aircall’s intuitive call controls and guided, visual routing help you get comfortable fast and stay efficient during back-to-back calls. If you have any questions, please don't hesitate to reach out at any time. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 19. Efficient and User-Friendly, But Needs Better CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn S. **Reviewed Date:** October 10, 2025 **What do you like best about Aircall?** I find Aircall incredibly easy to use, particularly for my reps who find it simple to dial out. The live view is very beneficial as it enables me to see what the reps are doing at any time. This feature helps me assess productivity and address any issues. Additionally, I value the report pulling feature, and being able to immediately see who's calling and texting us back so we can quickly pull up their account. **What do you dislike about Aircall?** I would like to integrate Aircall with CRM so that I could see Aircall information within CRM. Also, I would love to have a dialer campaign feature where I could load up certain accounts and have my employees run through them. The current speed dialer or super dialer that Aircall has is not beneficial. **What problems is Aircall solving and how is that benefiting you?** Aircall makes it easy for my reps to dial out and offers live view benefits, allowing me to monitor productivity and address issues instantly. ### 20. Eases International Customer Reach, Needs AI Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Anastasia I. | Assistant Manager **Reviewed Date:** November 12, 2025 **What do you like best about Aircall?** I value the feature of calling the customer, which I find to be a very useful and efficient button in Aircall. This feature stands out as part of what makes Aircall a good product, providing a practical tool for reaching out directly to customers with ease. Additionally, the initial setup of Aircall was very easy, contributing positively to the overall user experience. **What do you dislike about Aircall?** I find Aircall very slow, which affects my workflow efficiency. The frequent updates released by the team often seem unnecessary and don't address the more pressing issues that need solving. Additionally, I believe that compared to other AI bots available today, Aircall's AI bot performance is lacking, and improvements are needed in this area. **What problems is Aircall solving and how is that benefiting you?** Aircall helps me reach out to customers easily, especially internationally, ensuring effective communication. ### 21. Great Call Tracking Tools, but Needs Better Call Handling and Search Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Aircall?** The tools make it possible for team members who weren't on the call to review what happened and determine any additional steps needed to assist the customer. I do like the ability to take yourself off calls and be specific with the options provided. **What do you dislike about Aircall?** Recently, when calls would come in, it seemed like it was a race against my coworkers to answer the call. I do think there is a feature that disables that feature, but I am not sure. I also feel like the search options interface when searching within Aircall seem to a little difficult to figure out. **What problems is Aircall solving and how is that benefiting you?** Often, there are discrepancies between what information is given over the phone and what is written in an email. Being able to re-listen to older calls regarding an issue at hand have been helpful understanding how to proceed with various situations. ### 22. Aircall has made managing international client calls seamless, with excellent call quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie I. | Demand Planner, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Aircall?** I really like how user-friendly and intuitive Aircall is. The interface is clean, the call quality is excellent, it has helped me a lot managing client communications much easier. I also appreciate the ability to quickly switch between calling clients from different countries, like Mexico and Spain, without any complications. **What do you dislike about Aircall?** Overall, I’m very satisfied with Aircall, but sometimes the app can be a bit slow to sync call logs or display real-time updates. It’s not a major issue, but improving the speed and responsiveness would make the experience even better. **What problems is Aircall solving and how is that benefiting you?** Aircall helps me manage international client communications smoothly by providing reliable call quality, easy integration with other tools, and efficient tracking of conversations, which saves time and improves overall productivity. ### 23. Fast Rollout and Great Hubspot Integration, but Pricey with Some Sync Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Shyam K. | Revenue Operation & CRM Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Aircall?** 1.Very Quick to roll out 2.Clean & modern Ui On desktop 3. Solid integration with Hubspot with auto logging of calls/notes & recordings 4. Useful analytic for call tracking **What do you dislike about Aircall?** 1. Occasional Call lags 2. Pricing feels bit on the higher end 3. Sync issues with hubspot **What problems is Aircall solving and how is that benefiting you?** 1. It Centralizes inbound and outbound call across the team : reduces tool switching. 2. Auto link to Hubspot Records, leading to less manual entry allowing us to setup a lot of parameters on call within the CRM 3. Training mode also help the team lead to monitor the call of the associates. ### 24. Seamless International Calling, Minor Network Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Isaiah N. **Reviewed Date:** October 08, 2025 **What do you like best about Aircall?** I appreciate Aircall's ability to allow me to make calls without disrupting my internet browsing, which is a major benefit for me. I also find it incredibly useful that I can link up to five people to the same Aircall number, enabling efficient communication. Additionally, I love how Aircall automatically displays the time zone of the person I am calling, which is quite helpful. **What do you dislike about Aircall?** I sometimes encounter network issues with Aircall, which can disrupt communication. There was an instance when I tried to reach someone, and the system incorrectly indicated that I had insufficient credits, although that was not the case. However, when I tried dialing another number afterward, it went through successfully. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to make international calls without disrupting my internet browsing, and multiple users can access the same call number simultaneously, extending reach effortlessly. ### 25. Exceptional Call Quality and Reliability with Aircall **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud M. | sales consultant, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** I really like using Aircall because it is very fast, and the voice quality during calls is exceptionally clear. The connection is always reliable, which makes the experience even better. I highly recommend it. **What do you dislike about Aircall?** Actually, everything is good with Aircall. I like everything about it. **What problems is Aircall solving and how is that benefiting you?** Overall, I am very satisfied with Aircall. I appreciate all of its features and have not encountered any problems so far. **Official Response from Oona Pecson:** > Hi Mahmoud, Thank you so much for your kind review! We’re thrilled to hear that Aircall is making a difference for you, and it’s wonderful to know you’re enjoying the experience across the board and finding the features valuable. If you ever have questions or need a hand with anything at all, don’t hesitate to reach out. We’re always happy to help. Best, Aircall Marketing Team ### 26. Aircall is a game changer if you are in sales **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela N. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Aircall?** I am in sales and use Aircall integrated into Salesforce. Aircall has made a huge impact in my productivity. I used to make calls on a cell phone. Now, just one click to call right from my laptop in the customer record is so much less of a hassle. I have the app on my phone too so if I'm on the road I can still make and receive calls. Love that everything is recorded in the specific customer's files. It's made it possible for me to sell $1.5+ million a year with a lot less stress. **What do you dislike about Aircall?** I wish we could add screen shots in the text function. **What problems is Aircall solving and how is that benefiting you?** Has reduced the amount of time and keystrokes it takes for me to make a call. The reduction of time it takes to physically make a call is a benefit but also the reduction of stress to make the phone. I don't have to be holding my phone, looking in contacts and then dialing and then hope I remember who I talked to and what we talked about. **Official Response from Francis Ramos:** > Thank you for sharing this positive review with us, Michaela! It's awesome to hear that our integration with Salesforce has had such a positive impact on your productivity and overall success. Regarding screenshots in text, while this may not be available for SMS at the moment, it is available in our new WhatsApp integration, which you can read about here, if it's of interest to you: https://aircall.io/products/whatsapp-in-aircall/ Whatever the case, we'll definitely share your feedback with the team for review. If you need help with any other issues, please feel free to submit a ticket through our online Support Portal. Thanks again for choosing Aircall! ### 27. Seamless Experience, Effortless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Davea D. **Reviewed Date:** December 17, 2025 **What do you like best about Aircall?** I use Aircall for calls and text to complete my work tasks. I love that calls are made easily and texts are sent out flawlessly. It helps me have a standard number that's in the same area code as my manager. I also appreciate being able to track my calls and texts on HubSpot. I can use HubSpot and Aircall simultaneously to track my weekly performance and KPI. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** I use Aircall for calls and text, providing a standard number in my manager's area code. It integrates with HubSpot, allowing me to track calls and my weekly performance. **Official Response from Oona Pecson:** > Hi Davea, Thank you so much for your kind review! We’re thrilled to hear Aircall is delivering a seamless experience and effortless integration for your day-to-day work. We’re especially happy to hear the Aircall + HubSpot integration is helping you track calls, texts, and keep your weekly performance and KPIs all in one place. That’s exactly the kind of productivity boost we aim to deliver. If you ever have any questions, feel free to reach out! We’re always happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 28. Excellent Call Quality and Analytics, Minor Integration Glitch **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica O. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Aircall?** Call Quality & Reliability: Aircall delivers consistent, high-quality voice performance designed to support distributed and remote teams around the world. Analytics & Insights: The platform provides detailed, real-time metrics — such as call volume, wait times, and missed call rates — empowering managers to monitor performance, identify trends, and continuously improve team workflows. **What do you dislike about Aircall?** Occasional Integration Glitches: Although Aircall integrates with many tools, users sometimes experience syncing delays or data mismatches with certain CRMs. Limited Advanced Features: While it’s great for basic call management, it may lack some advanced functionalities (like complex IVR setups or deep customization) that larger enterprises might want. **What problems is Aircall solving and how is that benefiting you?** Benefit: Teams can rely on consistent voice performance, regardless of their location, enhancing communication and reducing disruptions. ### 29. Effortless Setup and Excellent Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Walid T. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Aircall?** i really like that it easy to set up and use and provide a high call quality **What do you dislike about Aircall?** sometimes there is occasional call quality issues and it bothers me **What problems is Aircall solving and how is that benefiting you?** Calls are routed efficiently and it shares all queues which is very helpfull. **Official Response from Oona Pecson:** > Hi Walid, Thanks so much for the great review! We’re thrilled the setup was smooth and that routing and queues are working well for you. Apologies for the occasional call quality hiccups. If you're up for it, feel free to send us specific details when these issues arise and our Support Team can help find a solution from there. If you need anything else, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 30. Great call management tool that keeps our team connected. **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew E. | NXT Agent, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Aircall?** Aircall is simple to set up and easy to use across the team. I like how calls can be routed quickly to the right person, and having all call activity logged makes follow-ups much easier. The integration with our CRM also saves time since we don’t have to enter details manually after every call. **What do you dislike about Aircall?** Sometimes the call quality can drop depending on the internet connection, and there can be slight delays when switching calls between devices. Reporting features are helpful but could use more customization options to fit our needs better. **What problems is Aircall solving and how is that benefiting you?** Aircall helps us manage high call volumes without missing important customer interactions. It keeps the team connected whether they’re in the office or remote, and call routing ensures customers reach the right person faster. The call logs and recordings make it easy to follow up and improve training for our support team, which has boosted response times and overall customer satisfaction. **Official Response from Francis Ramos:** > Thanks for this positive review, Matthew! We're happy to hear that you're enjoying your Aircall experience so far. We appreciate your feedback on the call quality and reporting features, and we'll take that into account as we strive to enhance the overall user experience. Thanks again for choosing Aircall! ### 31. User-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Aircall?** It's easy to use and I like how you can leave a note every time you make a call. **What do you dislike about Aircall?** That it takes so long to log-in, honestly, that's it but I guess it depends on my connection. Nothing much. **What problems is Aircall solving and how is that benefiting you?** It helps our clients achieve the best possible resolution to their problems. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We love hearing that Aircall feels intuitive and that call notes are part of your workflow. However, we're sorry to hear that login can feel slow at times. Network conditions can play a role, but we’re continually optimizing performance. If the issue persists, please contact our Support team so they can troubleshoot and assist in finding a solution. If you ever need anything or have any further questions, please don't hesitate to reach out at any time. We're here to help. Thanks again! Best, Aircall Marketing Team ### 32. Exceptionally User-Friendly and Efficient Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte K. | Residential Youth Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2025 **What do you like best about Aircall?** It's so user-friendly. I can easily call with students with a few clicks, or find my colleagues if I need to make a internal call. **What do you dislike about Aircall?** There's nothing I don't like. I'm very happy with this software. **What problems is Aircall solving and how is that benefiting you?** After a call I can listen back to my conversation and learn from my interactions with students. It will only take 1-2 minutes and the call will show up in my overview and I can immediately make changes if needed. **Official Response from Oona Pecson:** > Hi Charlotte, Thank you so much for your kind review! We’re thrilled that Aircall’s simplicity and post-call insights are helping you support your students and stay in sync with your team. If you ever have questions or need a hand, we’re always here to help. Best, Aircall Marketing Team ### 33. User-Friendly Interface and Fast Performance, but Needs More Disconnection Status Options **Rating:** 5.0/5.0 stars **Reviewed by:** angel l. | Representante del servicio de atención al cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Aircall?** I really like the interface — it’s simple and straightforward. It’s easy to find the call history, see who called, transfer calls, and check my colleagues’ activity. Overall, it’s a very user-friendly and fast application. **What do you dislike about Aircall?** It could have more reasons or status options for being disconnected — that’s the only thing. **What problems is Aircall solving and how is that benefiting you?** It’s very fast when listening to past calls or filtering them by agent or customer — I really like that. ### 34. Effortless Calling with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** SemSem A. **Reviewed Date:** January 01, 2026 **What do you like best about Aircall?** I find Aircall fast and easy to use. I like the clear voice quality, and it synchronizes well with other apps. It's so easy to set up, and I don't need to make notes of my activities. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** Aircall is fast, easy to use, and has a clear voice. Its synchronization with other apps means I don't need to make notes of my activities. **Official Response from Oona Pecson:** > Hi SemSem, Thank you so much for your kind review! We’re thrilled to hear the clear call quality, quick setup, and seamless integrations are making your work days easier. If you ever have any questions or need a hand with something, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 35. Transforms Computer into a Virtual Phone, Minor Workspace Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Shane K. **Reviewed Date:** January 13, 2026 **What do you like best about Aircall?** I like how Aircall feels like a mobile phone on my computer. It's great that it includes features like text messages, voicemails, and contact lists because they're good. **What do you dislike about Aircall?** I'm not a massive fan of the workspace. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the need for a separate phone for work by functioning like a mobile on my computer. **Official Response from Oona Pecson:** > Hi Shane, Thank you so much for your kind review! We’re thrilled that the desktop, phone-like experience makes work simpler, and that you don’t need a separate phone anymore. We appreciate your note about Workspace as well. We’re actively improving it, so feel free to reach out with any specific details that you've noticed. If you ever need a hand with anythins else, we're here to support you and help wherever we can. Thanks again! Best, Aircall Marketing Team ### 36. Effortless One-Button Calling Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa T. | Customer service associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2025 **What do you like best about Aircall?** simple and smooth a call with one button **What do you dislike about Aircall?** nothing, it is perfect, jus the voice was cutting once **What problems is Aircall solving and how is that benefiting you?** call the customer quickly **Official Response from Oona Pecson:** > Hi Mostafa, Thank you so much for your kind review! We’re thrilled that one-button calling makes it fast and effortless to reach your customers, but sorry to hear about that brief audio cut. If it happens again, please feel free to reach out with specific details and we'll be happy to help find a solution. Thanks again! Best, Aircall Marketing Team ### 37. Effortless Call Tracking That Keeps Everything Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Aircall?** How easy it is to call out and track your calls **What do you dislike about Aircall?** not being able to track the talk time is not the best **What problems is Aircall solving and how is that benefiting you?** Calling out to my leads, especially the ones I need to dial quickly. **Official Response from Oona Pecson:** > Hi there, Thank you so much for the thoughtful review! We’re thrilled to hear Aircall is helping you move quickly and keep your call activity organized. Regarding talk-time tracking, we’ve got a few options that might help: • During calls: Agents can see a live call duration timer right in the app. • Live Monitoring (Pro plan): Supervisors can view each agent’s call duration in real time. • Historical view: “In Call Time” is available for each call in Analytics > Call History (up to 6 months). • Averages for everyone: You’ll find the average Inbound Talk Time and average Outbound Talk Time in Analytics > Overview. If you have any other questions about this or anything else, please feel free to reach out to our Support team. We're always happy to help. Thanks again! Best, Aircall Marketing Team ### 38. All-in-One Phone Features Right on the App **Rating:** 4.5/5.0 stars **Reviewed by:** Camilo C. | Assistant Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Aircall?** I liked a lot that we could have most of the phone features on the phone APP. **What do you dislike about Aircall?** They don't have a price for a single user. **What problems is Aircall solving and how is that benefiting you?** It is helping us to solve call center issues like call tracking/monitoring. As it is a 1 phone number for multiple users, it helps to be all in the same page and be handled by extensions. **Official Response from Oona Pecson:** > Hi Camilo, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback on having all-in-one phone capabilities in the app. It’s also great to hear that Aircall is helping your team stay aligned and handle calls more efficiently. We also appreciate your note about single-user pricing. While our plans are structured with teams in mind, we’re continually reviewing packaging to better serve different needs. Feel free to reach back out to us if you ever have any questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 39. Intuitive Platform with Great Features, but Needs Better Third-Party Integration Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Sneha D. | Manager product sales, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Aircall?** intuitive and user-friendly the platform is. It integrates seamlessly with CRM and helpdesk tools, which helps streamline workflows and improve team efficiency. The call quality is consistently reliable, and features like call tagging, analytics, and real-time coaching make it easy to manage both internal performance and customer experience **What do you dislike about Aircall?** one area for improvement is the occasional lag or delay in syncing with certain third-party integrations, especially during high-volume periods **What problems is Aircall solving and how is that benefiting you?** Aircall is solving the challenge of fragmented communication by centralizing voice calls in a cloud-based system that integrates seamlessly with our CRM and helpdesk tools ### 40. Easy to use platform, good for tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Andreína P. | Sales Enablement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Aircall?** I like how I can keep track of my calls, and specially which user made the call if some users share a number. We have it integrated with HubSpot and works well! **What do you dislike about Aircall?** Many users in our company present issues with background noise, it's a bit of a pain sometimes. **What problems is Aircall solving and how is that benefiting you?** It allows us to keep track of calls. Easily listen to recorded calls. Power dialing for cold calling sessions. ### 41. Effortless Call Management with Stellar UI **Rating:** 5.0/5.0 stars **Reviewed by:** Gian O. **Reviewed Date:** December 12, 2025 **What do you like best about Aircall?** I like Aircall because it makes transcriptions of previous calls easier and provides a 'click to call' feature from our CRM. The UI is also a big plus for me, as everything is easy to access and understand. The initial setup was super easy. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** Aircall makes it easier to get transcripts from previous calls and click to call from our CRM. **Official Response from Oona Pecson:** > Hi Gian, Thank you so much for your kind review! We love hearing from our users and appreciate your feedback. We’re thrilled to hear setup was super easy, and that transcriptions are helping you quickly revisit past conversations and keep follow-ups on track. If you ever have questions, please don't hesitate to reach out. We’re here to help! Thanks again for sharing your experience! Best, Aircall Marketing Team ### 42. Best dialer I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Aircall?** The integration with Hubspot works well, and the audio quality is consistently clear. **What do you dislike about Aircall?** Perhaps the new version feels a bit different, as the previous one was simpler, but overall I haven't encountered any major issues so far. **What problems is Aircall solving and how is that benefiting you?** Thanks to the CRM integrations, nurturing leads has become much simpler. This has really helped streamline and organize my workflow. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We’re thrilled to hear that our HubSpot integration is working smoothly for you and that call audio is consistently clear. That’s exactly the experience we aim to deliver. We hear you on the new version feeling a bit different, but we’re continuously refining the experience based on feedback like yours. We really appreciate hearing your honest opinion. If you ever have questions or want to share more feedback, please don't hesitate to reach out. We’re always here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 43. AI-Powered Call Summaries Make Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Aircall?** The thing I like the most is that they use the IA to give a full transcript or resume of the call you just took. And I also love the canceling noise feature they have. **What do you dislike about Aircall?** I don't dislike anything about the app. It's good with what they have. **What problems is Aircall solving and how is that benefiting you?** Giving me the opportunity to receive calls and to assist clients with any inquiries they have. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We really appreciate your feedback on our AI-powered call summaries and noise cancellation. If you ever have questions or need anything, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 44. Best quality on calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Aircall?** Using Aircall made my work easier on receiving calls, working clients data and being able to track them if needed. Quality is very important while working and with Aircall qualtiy is at top. **What do you dislike about Aircall?** Aircall should consider adding more settings to being enable to customize our performances on what every person need. **What problems is Aircall solving and how is that benefiting you?** Aircall is writing notice to everz call we made which is very helpful to find out what we talked about with our client on or two days before ### 45. Excellent communication option **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra P. | Asesor Comercial Jr, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Aircall?** I like that it's very easy to use, and I can connect it to my CRM, which helps me automatically keep track of my records. It also offers call details. The connection is very good and there's no interference. **What do you dislike about Aircall?** I just don't like that it asks me to update my password so often. **What problems is Aircall solving and how is that benefiting you?** record all calls made **Official Response from Diana Bugai:** > Thank you so much for your kind review, Alexandra! We love hearing from our users and appreciate your feedback on the ease of use, CRM integration, and reliable call quality. We’ve also noted your comment on password updates—feedback like this is valuable as we continue to improve the user experience. Feel free to reach back out to us if you ever have any questions or need assistance—we’re always happy to help. Thanks again! ### 46. A Phone System That Just WORKS!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Aircall?** Coming from Sangoma everything about Aircall is great. Call quality is great, has integration with our CRM and Ticketing system. The softphone and mobile app are easy to use. which in turn allows our user base to use Aircall daily without having to rely on their perosnal cell phones. Their Onboarding and Support has been extreamly helpful in getting us set up and answering any questions or solving any problems that popped up. **What do you dislike about Aircall?** At the moment I have nothing but good things to say about aircall. **What problems is Aircall solving and how is that benefiting you?** Allows us to keep better track of incoming calls for support ticketing as well as logging calls in our CRM. ### 47. Works Well **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Aircall?** the ability to track calls and listen to calls. also the ability to stop recording if customer requests. **What do you dislike about Aircall?** there are occurrences of freezing and delays at times. Switching status on its own sometimes can cause an issue but it does not happen often. **What problems is Aircall solving and how is that benefiting you?** Being able to adjust the call out number as needed when reaching out to customers. It allows us to stop recording the call if the customer feels uncomfortable and that is great! You are also able to listen back to the call almost immediately and see ai interpretation of the call. **Official Response from Francis Ramos:** > Thank you for sharing your feedback! We're thrilled to hear that you appreciate Aircall's call tracking and AI-powered transcription features. We understand that experiencing freezing and delays can be frustrating, and we apologize for any inconvenience this has caused. Our team is constantly working to improve performance and address any technical issues. If you encounter any further issues or have specific examples to share, please submit a ticket via our Support Portal so we can investigate and assist you promptly. Thanks again for choosing Aircall! ### 48. Effortless Setup and Outstanding UI/UX with Top-Notch Call Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Aircall?** Very ease to set up and amazing UI/UX! Call quality is great and pretty much the best option available at the moment **What do you dislike about Aircall?** The sync with our CRM (Salesforce) had some lag for both audio calls and text messages. Apart from that, no downside for us while using Aircall! **What problems is Aircall solving and how is that benefiting you?** Sales calls (inbound & outbound) Effective monitoring and analytics of the team's calls **Official Response from Oona Pecson:** > Hi there, Thank you so much for your kind review! We love hearing that Aircall was effortless to set up, that the UI/UX feels amazing, and that call quality has been top-notch. Also, thanks for flagging the lag you’ve noticed with the Salesforce sync for calls and text messages. We’re continuously improving our Salesforce integration performance, and we’ll make note of this to the appropriate team. If you ever have questions or need a hand, please don’t hesitate to reach out. We’re always here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 49. Great Call Features, But Frustrating Renewal Process **Rating:** 4.5/5.0 stars **Reviewed by:** Rajat B. | Senior Data Analyst - Level 4, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Aircall?** call transcription and call summaries for improved training and faster review and also quality of call **What do you dislike about Aircall?** automatic renewals without clear consent and difficulty canceling **What problems is Aircall solving and how is that benefiting you?** freed up from handling routine queries and could focus on critical cases. ### 50. Quality App **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro B. | Account Manager & Growth, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Aircall?** Simple to use and overall call quality is above average and my favorite to use. **What do you dislike about Aircall?** I don't think there's nothing to point out, as when things don't work usually is because of poor wi-fi connection. **What problems is Aircall solving and how is that benefiting you?** I use aircall on a daily bases to reach out to my clients, makes it easy and simple. ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?utf8=%E2%9C%93&order=g2_default&filters%5Bsentiment_snippet%5D=1614310§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+04%3A59%3A30+-0500&secure%5Bsession_id%5D=7b02ef74-e9de-4fa2-8121-ca72124ea513&secure%5Btoken%5D=770435914678a630d19f6479c3d90b54882b82a57dadc17950feac78c4eaa0c2&format=llm_user) ## Aircall Integrations - [4Seller](https://www.g2.com/products/4seller/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snapsheet](https://www.g2.com/products/snapsheet-snapsheet/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Aircall Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Aircall Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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