It Call Logging Software

Occasional down time.

Sometimes calls are not transcribed when someone calls you back. Review collected by and hosted on G2.com.

Call volume

Call quality

Booking meetings

Engaging new leads Review collected by and hosted on G2.com.

One thing I do not like is that sometimes it is not easy to find what I am looking for. There are a lot of options and menus, so it can take a bit of time to reach the right page.

I have also seen tickets become very long when different teams keep adding comments. If I come back after a few days, I have to scroll through everything to understand the latest update.

Another thing I have noticed is that sometimes the page takes a little time to load, especially when opening tickets with a lot of history. These are not big issues, but if this can be improved then would be really great. Review collected by and hosted on G2.com.

ServiceNow helps me keep track of all the work that needs support from different teams. Instead of sending emails or messages to ask for updates, I can raise a ticket and follow everything from one place.

I use it to create incidents and service requests, track the status, and see who the ticket is assigned to. If it moves to another team, I can still follow the same ticket without losing any information. The email notifications also help because I know whenever there is an update or someone has added a comment.

For me, the biggest benefit is that everything is recorded in one place. It is easy to check what is pending, what has been completed, and where a request is waiting, so I do not have to keep following up with different people or team. Review collected by and hosted on G2.com.

One area where Quo could improve is the AI call handling experience. While Sona has been extremely helpful for answering calls and qualifying leads, there have been times when it asked follow-up questions that the caller had already answered, particularly when discussing services such as I-9 verifications or apostille assistance. Improving the AI's ability to retain context throughout the conversation would create a more seamless caller experience.

I would also appreciate additional flexibility in some automation settings and business-hour configurations for appointment-based businesses. Despite these minor challenges, the platform continues to provide significant value, and the development team appears committed to improving the product. Review collected by and hosted on G2.com.

Before implementing Quo, I faced the challenge of managing client calls and messages while working a full-time job. Because many of my clients reach out during traditional business hours, I was concerned about missing calls, delayed responses, and lost business opportunities when I was unavailable.

Quo has helped solve this by providing professional call handling, automated messaging, and AI-powered lead qualification through Sona. Prospective clients can receive assistance, provide appointment details, and access booking information even when I cannot personally answer the phone.

As a mobile notary and wedding officiant, responsiveness is critical. Quo has improved my ability to capture and manage leads, maintain a professional customer experience, and reduce the amount of manual follow-up required. The time savings and increased efficiency allow me to focus more on serving clients and growing my business rather than managing communications. Review collected by and hosted on G2.com.

Honestly, I haven't run into any major issues so far. The few improvements I'd like to see are more enhancements than complaints, such as additional integrations, richer analytics, and expanded AI capabilities. Review collected by and hosted on G2.com.

Honestly, I haven't run into any major issues so far. As a startup with remote employees located throughout the United States, 800.com has been a great fit for our business. It has provided the reliability and flexibility we need to stay connected with our customers and team members regardless of location. The few improvements I'd like to see are more enhancements than complaints, such as additional integrations, richer analytics, and expanded AI capabilities. Overall, it's been a solid platform that has grown with our business. Review collected by and hosted on G2.com.

one area where Atera could improve is reporting. The reports are helpful, but they are not as automated or flexible as I would like. It would be great to have easier scheduled reports and more customization for clients or internal reviews.

Also, ROBIN AI is a strong feature, but it would be better if smaller teams could buy it too. If it is only available starting at 100 users, that makes it harder for small MSPs or IT departments to use it. Review collected by and hosted on G2.com.

Atera is helping us centralize our IT support and device management in one platform. It solves the problem of having to use different tools for monitoring, remote access, updates, and ticket follow-up.

The main benefit is that our technicians can work faster, have better visibility of the devices, and respond to issues before they become bigger problems. It also helps us save time by automating repetitive tasks and improving the overall support experience for the end user. Review collected by and hosted on G2.com.

One area where HubSpot Sales Hub could improve is pricing as additional features are added. Some of the more advanced tools are only available in higher-tier plans, which can make it difficult for smaller businesses to justify upgrading.

I would also like to see deeper integrations with more industry-specific software, along with additional customization options for managing complex project-based sales processes like kitchen design. While the AI features are promising, I think they still have room to become more tailored and proactive for industry-specific workflows.

Finally, because HubSpot offers so many features, there can be a learning curve for new users. Simplifying some workflows and making advanced functionality easier to discover would help teams get even more value from the platform. Review collected by and hosted on G2.com.

HubSpot Sales Hub helps me solve one of the biggest challenges in my business: managing long, detail-oriented sales cycles while providing a great client experience. Kitchen cabinet projects often involve multiple meetings, design revisions, quotes, product selections, and coordination over several weeks or months. HubSpot keeps all of those interactions, emails, notes, tasks, and documents organized in one place.

It also helps me stay consistent with follow-ups so potential clients don't fall through the cracks. The pipeline gives me a clear view of where every project stands, making it easier to prioritize my time and forecast upcoming work. The reporting tools help me identify what's working in my sales process. At the same time, automation and AI save time on routine tasks so I can focus more on designing kitchens and building relationships with my clients.

Overall, HubSpot has made my sales process more organized, efficient, and professional, allowing me to spend less time managing information and more time serving my clients. Review collected by and hosted on G2.com.

There haven't been very many downsides to using Orum - it is seamless to set up, and as long as your reps invest a small amount of time in learning how to effectively use it, it works very well for our team! Review collected by and hosted on G2.com.

Before Orum, our dial numbers were much lower than we needed and the classic "cold calling is dead" phrasing is what we heard from our teams. It was inconsistent to track who was making dials, how often, and the results we were seeing.

Orum solved those. problems, proving that cold calling is in fact alive and very well for those who use it effectively, proving that it is one of our most efficient channels for generating opportunities! AND we can track it in real time. Review collected by and hosted on G2.com.

One thing I'd like to see improved is the pricing, as some of the more advanced features can get expensive for smaller teams. We've also experienced the occasional minor lag in the interface, but nothing that has significantly affected our work. Overall, these are small drawbacks, and the platform has been reliable and easy to use. Review collected by and hosted on G2.com.

CloudTalk has helped us keep all our customer communication in one place and made it much easier to manage calls. The CRM integration saves our team time by reducing manual work, and features like call recordings and AI summaries help us stay organized and improve follow-ups. Overall, it's made our workflow more efficient and helped us provide a better experience for our customers. Review collected by and hosted on G2.com.

Nothing comes to mind at the moment, since we’ve only just started using the application. Review collected by and hosted on G2.com.

Our support team now spends far less time responding to status update requests because users automatically receive timely notifications. As a result, customer confidence has improved, and our agents can stay focused on resolving issues instead of repeatedly providing updates. Review collected by and hosted on G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Review collected by and hosted on G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Review collected by and hosted on G2.com.

I'd say the reporting section would be more complex to be able to reflect more ratios. Sales ratios per say, it feels a bit limited currently. Review collected by and hosted on G2.com.

Close gives me visibility and clarity in my sales pipeline, centralizes leads, and provides an actionable view on each contact. It feels light, responsive, and reduces navigation time, making it the best CRM for cold outreach and lead generation. Review collected by and hosted on G2.com.

As of now, Motadata ServiceOps has dashboard functionality, but we want real-time, colorful dashboards. I would also like to suggest that the AI tool should be easier to configure. Review collected by and hosted on G2.com.

Motadata ServiceOps centralizes IT operations, addressing incident management and asset tracking challenges. It improves efficiency by reducing manual work, streamlines request handling, and enhances response time with alerts. This platform saves my team time and enhances operational efficiency. Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

While Jira Service Management is a powerful platform, there are a few things that can be frustrating. The initial setup and configuration can be complex, especially for teams without dedicated Jira administrators. Customizing workflows, request types, and automation rules often requires significant time and expertise. The user interface can feel cluttered, making it difficult for new users to find what they need. Search and filtering aren't always intuitive, particularly when dealing with a large number of tickets. Licensing costs can become expensive as the number of agents and premium features increases. Performance may slow down when working with large projects or complex workflows. For me, the biggest drawback is the administrative complexity. Jira Service Management is highly flexible, but configuring and maintaining it often takes more effort than expected. Simple changes can require multiple configuration steps, making it less approachable for smaller teams. Review collected by and hosted on G2.com.

Jira Service Management solves the problem of managing support requests, incidents, and service operations in a structured and transparent way. Instead of relying on emails or spreadsheets, all requests are tracked in a centralized system with clear ownership and status. Centralizes incident, service request, and change management. Automates ticket routing, approvals, and SLA tracking. Improves collaboration between support, QA, development, and operations teams. Provides complete visibility into ticket status, priorities, and resolution progress. Maintains a history of issues for easier troubleshooting and knowledge sharing. In my day-to-day work, Jira Service Management helps me track production issues, customer-reported bugs, service requests, and operational tasks. It ensures that every request is assigned, prioritized, and followed through to resolution while keeping all stakeholders informed. The biggest benefit is improved operational efficiency. It reduces manual coordination, helps teams meet SLA commitments, and enables faster incident resolution through better collaboration and workflow automation. Review collected by and hosted on G2.com.

If I had one minor critique, it's that the platform is packed with so many features that it can be bit overwhelming at first. It definitely takes some dedicated time to explore every setting and fully understand how to maximize everything Dialaxy offers. However, once you get past that initial learning curve, the benefits are well worth the effort. Review collected by and hosted on G2.com.

We needed a more stable way to handle international calls and wanted to stop the constant stream of spam. Dialaxy solved our technical glitches specifically the call hanging issues we had previously. It also does a great job of filtering out spam, which saves us a lot of time. It's particularly useful for TimeTracko because our clients are global. It make remote work much more efficient by giving us a reliable way to communicate with customers regardless of time zones. Review collected by and hosted on G2.com.

Since using the past one point five years, there is no issues now. But even though, there might be some modifications in the web applications, the UI as well as in the, something updated version of mobile application. Review collected by and hosted on G2.com.

I use TeleCMI for incoming call services, tagging customer calls with mobile numbers and recordings for follow-ups. The mobile app lets us record and monitor details without a desktop, benefiting both agents and admins. Review collected by and hosted on G2.com.

Not a lot not to like honestly. The reporting could be a bit more flexible, but that's really minor in the grand scheme of things. Review collected by and hosted on G2.com.

Our IT team was constantly buried in repetitive tickets — the kind of stuff that shouldn't require a human at all. Harmony basically took that whole pile off our plate. We're also scaling fast, and manually keeping up with onboarding, access requests, and offboarding just wasn't sustainable anymore. Now it all runs on its own, which means our team can actually focus on things that matter. Review collected by and hosted on G2.com.

Biggest con for me is pricing. I'd love to be able to set up every client, big or small, with CallRail accounts, but because of pricing, we reserve it for only clients with larger budgets. The only other con is that while I do get a lot of outreach from CallRail about new technologies, strategies, and product offerings, I don't receive anything about strategies CallRail is undertaking to help the swap JS not get ad-blocked. The issue of CallRail tracking code getting blocked by ad-blockers has slowly become moer and more noticeable. Review collected by and hosted on G2.com.

Prior to using CallRail, all we really had was traffic and forms to show clients that digital efforts were fruitful. But after CallRail, now we had call metrics to present as well, so suddenly a campaign landing page that we'd tell clients only had 1000 views and 10 form submissions started to look a lot more successful when we could present that there were 1000 views, 10 forms, and 50 phone calls! The biggest thing this has helped with is client retention, especially with detail-oriented and demanding clients that are constantly asking in more polite terms "what are you guys doing for me?" Review collected by and hosted on G2.com.

I don't like that in Proactivanet creating a metric and alert is complex; I would like to be able to do it easily, just like customizing colors, for example, in Power BI. Review collected by and hosted on G2.com.

Proactivanet has helped us to have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computing equipment, which facilitates decision-making. Review collected by and hosted on G2.com.

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.