The ease of not only configuration and deployment of SysAid, but also the ease which the end users are able to use it is wonderful. Review collected by and hosted on G2.com.
Some of the initial modules were difficult to understand, like in the areas of network scanning. Review collected by and hosted on G2.com.
No matter how small you think your organization is, it is never "too small" to use a help desk management suite. SysAid is going to help you organize your trouble-tickets, and allow you to build a database of good information to handle future issues. Review collected by and hosted on G2.com.
Business problems solved from the get go, was not having an inbox flooded with emails of people needing support. Also, the overlap of work was also eliminated, as you can see who actually has done the work. Review collected by and hosted on G2.com.
Groove is a sales engagement platform that improves productivity by automating time consuming tasks such as email logging, outbound call logging, activity capture, and meeting
The calendar/availability sync functionality Review collected by and hosted on G2.com.
Sometimes Groove doesn't recognize a client's email. Review collected by and hosted on G2.com.
Connection issues with students (clients) have been further solved. Review collected by and hosted on G2.com.
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
The solution is very easy to use. The support team is easily reachable and they are able to solve most of the requirements thru the chat tool, Review collected by and hosted on G2.com.
Reports are a little bit complex to use sometimes if you try to personalize them. They are working with the Analytics tools which seems to be more flexible Review collected by and hosted on G2.com.
1. Tickets flow control. We can track the ticket generated by our users
2. Escalations of the tickets is easy for the agents
3. Time resolving has been lowed down since it is easy to monitor the status
4. We can attend faster the most urgent requirements since the tool lets define what will be the most important requirements
5. The reports let you track the agents performance, so we can focus to improve it when it is needed.
6. Time response for the business is becoming faster. Review collected by and hosted on G2.com.
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
Service Desk has a service catalog that is so simple to setup, yet extremely effective. They also have one of the most responsive customer support teams I have been around. I have thrown a variety of questions at them and they have always answered me within minutes, regardless of the nature of question. They have been transparent and honest about their product and that has been super helpful in guiding my users to solutions Review collected by and hosted on G2.com.
The reporting function in Service Desk needs a good deal of rework, to include more reports. Another thought to consider is a BI function built into Service Desk or to create your own reports in a BI tool like Crystal Reports or Power BI. I firmly believe that this is something that can definitely be achieved by SolarWinds. Review collected by and hosted on G2.com.
Make sure you are aware of the reporting limitations. Review collected by and hosted on G2.com.
One of the problems we are solving with service desk is knowledge base lacking. Our IT team is spread across nine states, so Service Desk's Knowledge base has been so helpful with helping us get information to everyone in a clear and concise manner. Review collected by and hosted on G2.com.
HubSpot Sales Hub gives you a full suite of tools to boost your productivity, shorten deal cycles, and make your sales process more human-friendly — without adding to your wor
The platform is so robust and scaleable and with the ability to highly customize features to go with any company system Review collected by and hosted on G2.com.
Too complicated to use, and very expensive. I feel guilty for not using all of the features and dumb for not know how to use them Review collected by and hosted on G2.com.
If you have someone talented and willing to learn to use HubSpot, it is an absolutely amazing system. For the individual user, however, it is too expensive and too difficult Review collected by and hosted on G2.com.
Integration and automation of various social media, CRM and back office functions Review collected by and hosted on G2.com.
SalesLoft is a sales engagement platform helping teams set and execute on a cadence of communications to convert more target accounts into customer accounts. With real-time e
SalesLoft is a great tool, allowing me to send targeted messages to specific prospects, or group of prospect with ease.
With the possibility of having multiple steps in a cadence, planned in advance, I have been much more efficient in following up with relevant messaging and increased my conversation rate drastically whilst making my job more interesting at the same time. Review collected by and hosted on G2.com.
Clic path could be improved. I work both in French and English, and I am still figuring out the best way to move people from a cadence to another when they speak different languages. Review collected by and hosted on G2.com.
Cutting down my admin time whilst increasing my conversion rate. Also my engagement has gone up! Review collected by and hosted on G2.com.
The cost of this product is what guided me to try Splashtop. After using Splashtop, I was sold on the price and how easy it was to set up and use not only for myself but for my customers.
I compared some of the other competitors. Some of their setups were more involved in the beginning and this wouldn't be easy for some of my non-technical customers. Review collected by and hosted on G2.com.
The only feedback would be when you remote into a computer and if we can make the background go black to increase performance. Some users have a very high detail background when your RDP using Splashtop and this can slow down mouse movement and refresh rate. Review collected by and hosted on G2.com.
In the past with other applications it took more than 15 mins or longer to have a customer install the application and have it working so I can remote in as I am giving them directions over the phone.
With SPaldhtop I just give them the URL and 99percent of the time the user is able to run the Splashtop install under 5 mins. Review collected by and hosted on G2.com.
Cloud functionality, we are replacing an on-premise installation of Support Works and Hornbill Service Manager is a much better and streamlined alternative/replacement. The GUI is nice, clean and functional. The ability to import assets from SCCM/Endpoint Manager is nice and made easier using the pre-built JSON files as is the ability to import users from Microsoft Azure also using pre-built JSON's. Having the ability to Single Sign-On via Azure will be a bonus to users of the application and self-service users alike. During the implementation stage we have regular meetings with Hornbill, almost daily for the 4 week on-boarding period. We have completed our 4 weeks but we are still receiving continued support and assistance when needed. Personally I've had numerous calls with several members of the Hornbill Team and their subject matter experts and they have all been extremely helpful and understanding. As well as the Teams support the Hornbill FAQ's and Forums are a fantastic resource. Review collected by and hosted on G2.com.
Nothing so far as we're still in the configuration stage and haven't yet gone live. Review collected by and hosted on G2.com.
Going from an on-premise to a cloud product is highly recommended. Hornbill have being producing ITSM tools for many years so with the experience they have gained Hornbill Service Manager is a much better application than any on-premise ITSM tool I have used in the past. Review collected by and hosted on G2.com.
Still in the configuration stage so I'm unable to give any examples of problems being solved but being a cloud based product is a huge benefit over our existing ITSM tool. Review collected by and hosted on G2.com.
VanillaSoft is a powerful, cloud-based sales management software designed for outbound call centers and inside sales teams. This solution combines the best of Sales CRM, lead
I enjoy the visual set up of VanillaSoft, I appreciate being able to increase and decrease the font size! It is also not to complicated to learn and get used to using daily! It has become a part of my every day work life and it makes things easy for working remotely! I like that I was able to become familiar with VanillaSoft quickly, it did not take months to get use to using. It makes making over 200+ calls a day more organized and it allows us to track our progress as we go.Lastly, I like the way that VanillaSoft makes it easy to get in contact with our leads,and it allows us to set up appointments for our leads that will potentially change the rest of their life! Review collected by and hosted on G2.com.
There are sometimes when they system is down, which means that the entire call center is slowed down while waiting for repairs. There are also issues sometimes with the VanillaSoft dialing application which stops people who are working from home to make calls completely. However, they never last to long! We are able to get it fixed by communicating with managers who get in contact with VanillaSoft and get the problems fixed as soon as possible! Review collected by and hosted on G2.com.
I enjoy using VanillaSoft to get the leads in contact with the campus, and set for virtual appointments. It makes the process quick and easy! I am able to get student who do not have time for a transfer set up for appointments for a day and time that works best for them! It also helps us get leads on the phone with the campus of their interest as quick as possible. We are able to get leads the information they are requested in the way that works best for them including phone calls, appointments, email and sms. Review collected by and hosted on G2.com.
It integrates with SSO's and the users can instantly start sending tickets. The control and management of tickets is easy and intuitive. Central admin user can create graphs and ticket logs. The remote control support is included and it makes easy to manage users computer if demanded.This software is very useful when you have many users in you company and they need to be attended as soon as possible. Review collected by and hosted on G2.com.
The search engine can be hard to set the filters. The initial configuration can take some time. Review collected by and hosted on G2.com.
This cloud based web service can help you administer yout tickets in a timely manner and remote users control for a support making it a powerful tool and a time saver. Review collected by and hosted on G2.com.
It controlls pratically all of you company's ticket, and makes it easy to handle the issues in a timely manner. It saves time as being e centralized informations system for attendance. Review collected by and hosted on G2.com.
The staff is knowledgeable and ready to help. Review collected by and hosted on G2.com.
The staff is knowledgeable and ready to help. Review collected by and hosted on G2.com.
They take my business personal. Other software systems gave out my campaign information to competitors. I am confident in the professional team that helps me with my platform at Ringba. Review collected by and hosted on G2.com.
It is very useful and can be used from all around the world. I can even download it from my cellphone and use it from there. You can even access it from the web browser. It has multiple options for the user to be able to interact how they prefer best. If your company uses it as well, you can store all of the contacts needed in one same place. This makes it very easy to contact clients and partners that need assistance at any time. Review collected by and hosted on G2.com.
To be honest I don't have any negative feedback. Dialpad Talk works how it's supposed to, you do need access to the internet but nowadays we all have access so that's not much of a problem. Overall you really take the most out of it and receive the best experience possible. Review collected by and hosted on G2.com.
No recommendations, once the user gets a hands on the product it becomes easy to use! Review collected by and hosted on G2.com.
I can have a quick access to all of my contacts in a single application. I have the access to call and be called at any time using this app. The main benefit is the accessibility of it all. Dialpad does not only serve for business use but it also helps you stay communicated with your whole team. This creates a great benefit because of the quick response time you get from the same coworkers who use the same app. One of the other benefits I've noticed is that you get voicemails sent to your email, making it very easy for a user to return the call and get the context needed from the caller. Review collected by and hosted on G2.com.
I LOVE how quick they respond to questions. The convenience of reaching out to support staff through text is a godsend. Quick solutions to my questions allow me more time to focus on other elements of the business. I cannot express how grateful I am to OpenPhone for providing a viable service that is easy to access through my existing phone. I can easily tell the difference between my personal calls and business calls. Multiple clients have expressed how much they appreciate the convenience of being able to reach out to me with questions, etc., which is made possible by OpenPhone's excellent service. Review collected by and hosted on G2.com.
Need to test this a bit more, but service has been spotty outside of Waterloo region (could also be something with my internet connection). There have been a few interruptions within the region as well, but this usually coincided with local internet outages and this has only happened twice in 5 months. Review collected by and hosted on G2.com.
In starting a business I believed that I'd have to buy a new phone, set up a separate line, and that navigating this would've been a headache. OpenPhone has a simple enrollment, intuitive user interface, responsive support staff, and at an extremely affordable rate. An added bonus (that I didn't even think would be an option!) is that their app. allows me to use my existing phone. They came through in the clutch with that one. Review collected by and hosted on G2.com.
Click to call, voice mail drop, SMS templates, CRM integrations, easy to use phone app and real time tracking with dashboards have all made the productivity and management easier and more enjoyable for each team member. Also the call recording on each outbound with the integration into the CRM records makes it easy to listen and coach the agents so there were no fewer mistakes and increased customer and agent satisfactions. Review collected by and hosted on G2.com.
Nothing really, they continue to take the feedback and work on improvements. Such as sending text images and integrating with custom modules. Some times there are updates that happen and users need to refresh their Powercall to receive those updates. Review collected by and hosted on G2.com.
Continue to inquire about the new features and benefits as there seems to be a continued pipeline of improvements and they take the requests for improvements seriously. It seems to be a community effort to build out this platform in a way that helps similar business needs and the support that is available in a timely fashion makes the turn around process feel quick and painless. All in all with the pricing and the value you get this has been little risk for big rewards. Review collected by and hosted on G2.com.
Users were manually having to hand dial calls and leave physical voicemails each time which took time and energy. Instead the click to call feature and prerecorded voicemail templates have increased productivity and agents energy levels. Additionally, sending and tracking text messages was sort of a black hole, but with the SMS feature and integration into the CRM things because very easy to send, replicate with templates, and report with. All increasing the bottom line sales numbers. Review collected by and hosted on G2.com.
What do I like the most about atSpoke? the fact that it is simple and easy to use, which allows me to perform all my tasks and activities in a fairly efficient way, the fact that your customer service team accompany you throughout the learning process turns out to be a great attraction that we helps to greatly reduce any communication problem that may arise while using this application, the ease with which I can perform my tasks is quite surprising, so in short I recommend this application to everyone who wants to simplify a large number of processes, the fact that it allows me to configure automatic responses to the most frequent questions that are made within the office is a great help, they have no idea how many times a day we can receive questions such as: "how can I use my wifi printer? " or "what is the Wi-Fi password?", with this I get rid of a huge headache. Review collected by and hosted on G2.com.
The fact that the software is relatively new means that not all its functionalities are 100%, it is understood that they are still in the process of improvement, however I would like to be able to use all the functionalities once I use the application without having to wait for each update to come out to test it in its entirety Review collected by and hosted on G2.com.
It has been of great help to me to manage and simplify the most common questions and answers that come to the human resources department in such a way that we do not have to waste time answering a large number of similar questions, when we can program everything to be answered automatically through our bot, allowing us to obtain more time in the execution of other similar activities. Review collected by and hosted on G2.com.
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation
Easy use for end user since its interface is very simple and minimalist, so adoption is quicky
Besides, I have a view of all the tasks in my organization.
In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks.
There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators. Review collected by and hosted on G2.com.
The solution is very good and at the moment we have not encountered problems, I can only add that at the time of implementationIn, we need time for an correct flow and other issue, recieve a lot of email for an job order (need work for this). Review collected by and hosted on G2.com.
If you need a solution efficient and effective, this is! Review collected by and hosted on G2.com.
With this solution, I have control of my tasks and management indicators.
Something positive that you can generate different models in projects to order in the management
Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal. Review collected by and hosted on G2.com.
CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.
Nothing! the potential is great only if it would work properly Review collected by and hosted on G2.com.
At first, it sounded promising. We could see the potential in what they offer. But in reality, Their Representatives lack basic knowledge about the service they offered. Customer support is below average. The Whisper feature never worked properly, and our phone lines would constantly get mixed up, or calls would not go through.
We were told that we must port our numbers out from our current provider, Ring Central. This was completely false information. Not only we didn't need to port the numbers out; in fact, we must also keep our current provider as the main service provider ( as Callrail only provide just the tracking feature, not the actual service.
We have been trying to port the numbers out for about 2 months, unsuccessfully. No one cares to call us back or follow up to make sure it's been resolved.
Instead, they close the support ticket without really doing anything about it.
We wish we never did business with CallRail and strongly advise you to look for other alternatives. Review collected by and hosted on G2.com.
Do your research Review collected by and hosted on G2.com.
Tracking our leads and complete call log reports Review collected by and hosted on G2.com.
CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginnin
There are so many functions and reports. The ease of seeing every call and the ability to filter make this simple to use. Also, the customer service is top notch. Review collected by and hosted on G2.com.
The chat function doesn't seem to work properly and there are occasional bugs. Review collected by and hosted on G2.com.
If you want a system that integrates with certain CRMs and provides up to date accurate reporting, this is the system for you. Review collected by and hosted on G2.com.
With everyone working remotely, it eliminates the need for call forwarding. Review collected by and hosted on G2.com.