It Call Logging Software

While Quo is helpful for basic task management and collaboration, there are a few areas where it could improve. One thing I noticed is that the platform sometimes feels limited when handling more complex workflows or larger projects. It works well for simple tracking, but when multiple dependencies or detailed reporting are needed, the features can feel a bit restrictive.

Another drawback is the lack of deeper customization. Teams often have different ways of working, and having more flexibility in dashboards, notifications, or task views would make the tool more adaptable. At times, navigating between sections can also feel slightly less intuitive, especially when switching between projects or trying to locate specific updates quickly.

Additionally, integration options are not as extensive as some other tools in the market, which makes it harder to connect Quo seamlessly with existing systems. Improving performance speed in certain areas and enhancing mobile experience would also make a noticeable difference. Review collected by and hosted on G2.com.

Quo helps solve the common problem of scattered communication and unorganized task management within a team. Before using it, tracking updates, assigning responsibilities, and following up on progress required multiple tools and constant manual coordination. This often led to missed information and delays.

With Quo, everything is centralized—tasks, discussions, and progress tracking are all in one place. This has made it much easier to stay aligned with team members and clearly understand who is responsible for what. It reduces confusion, improves accountability, and ensures that deadlines are met more consistently.

From a personal productivity perspective, it saves time by eliminating the need to switch between different platforms. I can quickly check updates, prioritize my work, and respond to changes without any hassle. Overall, it has streamlined my workflow, improved team coordination, and made daily operations more efficient. Review collected by and hosted on G2.com.

Nothing yet, Have been using for a couple of months so far, no issues. Integrations work great, tool works fast. Review collected by and hosted on G2.com.

It does its job. If you’re looking for a tool for cold calling, I can definitely recommend this. It’s also great that you can listen to your team members’ calls, which creates plenty of room for sharing experience and learning from each other. Review collected by and hosted on G2.com.

One downside of ServiceNow ITSM is that the platform can become complex when heavily customized, which may make maintenance and upgrades more challenging. Licensing costs can also be high for smaller organizations. Additionally, implementing advanced features sometimes requires strong platform knowledge, including scripting and platform architecture. The interface can feel overwhelming for new users because of the large number of modules, tables, and configuration options available. Review collected by and hosted on G2.com.

ServiceNow ITSM helps solve common IT support challenges such as scattered ticket management, lack of process standardization, and limited visibility into service operations. By centralizing incidents, problems, changes, and requests into a single platform, it improves transparency and accountability across IT teams. Automation reduces manual work and ensures processes follow defined workflows. This results in faster issue resolution, better SLA tracking, improved communication between teams, and more reliable reporting for decision-making. Review collected by and hosted on G2.com.

One thing I dislike about Atera is that some advanced features feel limited compared to more complex RMM platforms. Occasionally the interface can feel a bit slow when managing a large number of devices. However, overall the platform still delivers great value for the price and continues to improve with updates. Review collected by and hosted on G2.com.

Atera helps me solve the challenge of managing multiple clients and devices efficiently from a single, centralized platform. With it, I can monitor systems in real time, automate patch management, and provide remote support quickly without having to juggle multiple tools. As a result, downtime for my clients is reduced, my response times improve, and my overall productivity increases. It also makes it easier to scale my IT services in a more controlled way while keeping costs predictable. Review collected by and hosted on G2.com.

Absolutely nothing, 800.com. takes care of all of my answering service needs! Review collected by and hosted on G2.com.

I use 800.com to show professionalism with a custom number, avoid missing calls with an automatic answering system, and save money on an answering service. It also prioritizes urgent messages, enabling me to quickly respond to clients in need. Review collected by and hosted on G2.com.

I really don't think there is anything, just could improve more on Sales Intelligence feature and Sales AI feature. I would need more client analysis data to be added in both the features. Review collected by and hosted on G2.com.

I use HubSpot Sales Hub daily to manage deals, leads, and forecasting. It records sales calls, provides sales intelligence, and offers excellent reporting. It helps me stay on top of my prospecting list, analyze my pipeline, and track my numbers and growth. Review collected by and hosted on G2.com.

The reporting dashboard feels clunky when I need custom security metrics. Pulling SLA breach data requires extra filters and exports, and that slows down my weekly compliance reporting by about an hour. The UI also feels overwhelming when I’m trying to do quick mobile checks during standups, and non-technical stakeholders tend to get lost when navigating the queues. A simpler drag-and-drop report builder, or a much better mobile view, would go a long way toward fixing this. Review collected by and hosted on G2.com.

We used to struggle with scattered email threads and spreadsheets to track SOC incidents and compliance audits, which led to slower responses and missed SLAs. Since moving to Jira Service Management, we’ve been able to automate ticket routing and set up SLA alerts, and the impact has been clear: about 30% faster resolution times and fewer escalations to execs. It’s also made audit prep much smoother—what used to take days can now be done in hours. Review collected by and hosted on G2.com.

Sometimes updates or changes made in Close dont reflect immediately, so I have to refresh the page to see the latest activity. This can be a little annoying when I’m in a hurry to check if a reply was sent or a note was saved. Also, I feel the notification alerts could be more reliable, because I still end up checking manually to make sure nothing is missed. Review collected by and hosted on G2.com.

Earlier in my daily work, I used to keep enquiry details in my phone notes or try to remember follow-ups in my head. On busy clinic days, a few things would slip through, and I had to double-check messages again and again. With Close, I can quickly see who contacted me, what we discussed earlier, and what I still need to do next, all on one screen. This reduces back-and-forth and saves time during the day. It also helps me keep a simple history of patient communication, so when someone messages again after a few days, I don’t start from zero. At last, it makes handling enquiries feel less messy and more controlled. It gives me a clearer view of pending work without adding extra steps. Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

While Orum is extremely powerful, there is a bit of a learning curve at the beginning, especially around pacing, call flows, and getting comfortable with handling live connects quickly. Once you get the hang of it, it’s smooth. New users may need some ramp time to feel fully confident using all of its features. Review collected by and hosted on G2.com.

With Orum, I’m able to call a large volume of people from my call list quickly and efficiently. Instead of wasting time on rings and voicemails, I can focus on live conversations. This has helped me move through my call list much faster, maximize my daily outreach, and create more opportunities without needing to work longer hours. Overall, it turns outbound calling into a scalable, high-impact activity rather than a slow, manual process. Review collected by and hosted on G2.com.

I wish that Helpdesk 365 is able to automatically assign a ticket to our "teams ticket" without having to manually assign it to an agent/supervisor/admin from our team before it moves to "teams ticket". At the moment I can see all the unassigned tickets as I am admin, but Helpdesk 365 is being used by 3 different departments/teams from our organization. There are tickets that are for HR (my team) in the unassigned tickets column, which cannot be seen in the teams ticket column unless I assign the ticket directly to one of the members of the HR Team. It was a bit hard, because we didn't know why the requesters are receiving all notifications related to their ticket, because the default is all yes. It stressed us out for a bit, because all emails sent to HRHelp email creates a ticket ID when we were used to just emailing HR Help to converse with our team who shares this inbox. Review collected by and hosted on G2.com.

Helpdesk 365 helps us organize and prioritize tickets, making it easy to see outstanding issues and allocate them to the right team members, enhancing our support system. Review collected by and hosted on G2.com.

Reporting could be better. I wish we had more control over some of the automated reports and the notifications that go out (I'd like to update some of the messages). More integrations to outside software would be great (like Microsoft projects). Resource forecasting is a challenge with current functionality. Review collected by and hosted on G2.com.

Autotask allows us to use 1 tool for multiple areas and departments. That is the biggest benefit. Even though there are some other tools that might work better for Delivery teams (for example), having everything in 1 system is more beneficial. Review collected by and hosted on G2.com.

One area where CloudTalk could improve is in its advanced customization and reporting capabilities. While it handles day-to day calling efficiently, extracting more detailed insights or tailoring reports for specific needs feels somewhat limited.

From my experience, when working in environments where tracking and analyzing communication data is important, having deeper reporting options would be beneficial. There are also occasional minor delays or dependency on internet stability, which can impact call consistency at times.

Overall, these are not major issues, but enhancing flexibility in reporting and improving performance consistency would make the platform even more effective for professional use. Review collected by and hosted on G2.com.

CloudTalk primarily solves the challenge of managing communication in a structured and trackable way. In many professional environments, especially when coordinating with multiple stakeholders, conversations can easily become scattered across personal calls, emails, or different platforms, making it difficult to maintain clarity and follow ups.

From my experience, CloudTalk brings all call interactions into one centralized system. Features like call logging, recording, and history tracking make it much easier to refer back to previous discussions, which is very helpful when aligning on requirements or clarifying details similar to how we rely on documented data in engineering workflows.

It also improves accountability, as every interaction is recorded and can be reviewed if needed. This reduces the chances of miscommunication and ensures that important points are not missed. Additionally, having a clear record of communication helps in better coordination and faster decision-making.

Overall, CloudTalk has made communication more organised, transparent, and reliable, which directly improves efficiency and reduces confusion in day to day work. Review collected by and hosted on G2.com.

The mobile app is functional, but it doesn't feel as powerful or fluid as the desktop version when replying to tickets on a mobile device. Review collected by and hosted on G2.com.

Freshservice solves the problem of ticket chaos and manual overhead. Before, it was difficult to track who was handling which Google Workspace request. Now, with auto-assignment, tickets are instantly routed to the right agent, and canned responses allow us to resolve common issues in seconds. This has benefited me by significantly reducing my manual workload and allowing me to maintain a high resolution rate without feeling overwhelmed. Review collected by and hosted on G2.com.

Since using the past one point five years, there is no issues now. But even though, there might be some modifications in the web applications, the UI as well as in the, something updated version of mobile application. Review collected by and hosted on G2.com.

I use TeleCMI for incoming call services, tagging customer calls with mobile numbers and recordings for follow-ups. The mobile app lets us record and monitor details without a desktop, benefiting both agents and admins. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

One of the major con of justcall is that the call quality often drops while connecting with our clients also the video conferencing can be better because most of the time we face lagging whenever we do international calls through this tool. Is is a customer support software for a business that can be sustainable for long term. Review collected by and hosted on G2.com.

The integration of one point contacting system for our clients as well as giving them support whenever they need help us in managing our business much efficiently and also create a better supply chain for our services. I would recommended it to all the medium and large businesses because it might not be that feasible tool for them in terms of money. Review collected by and hosted on G2.com.

Although the platform covers its major parts, its mobile responsiveness has to be improved. Review collected by and hosted on G2.com.

As per myself dialaxy has helped me eliminate my traditional phone lines and the fact that i had to be dependable upon social media for communication. As a result i no longer have to waste my maximum time on call rather than to actually work. Review collected by and hosted on G2.com.

The omnichannel module is very solid and works well overall. That said, there’s still room to further improve integration with Meta channels, particularly to make setup and synchronization smoother and more seamless. These are relatively minor points, and the platform’s core functionality remains strong, reliable, and consistent. Review collected by and hosted on G2.com.

Ringover addresses the challenge of managing business communications across multiple channels by bringing everything into one easy-to-use platform. It centralizes calls, messages, and analytics in a single place, which improves visibility, keeps communication more organized, and helps the team work more efficiently overall. It also delivers these benefits without the complexity I typically associate with platforms like Genesys, NICE, or Five9, so teams can move faster and operate more efficiently. Review collected by and hosted on G2.com.

Umm, sometimes it adds filters and disrupts the tracking of Paid Traffic and names it as Direct Traffic. Review collected by and hosted on G2.com.

It allows me to collect all my campaign data under one roof. I can generate tracking numbers, add them to my landing pages, and easily track the traffic coming to those phone numbers. It also provides a clear picture of which keyword and campaign URL drove traffic to the landing page. On top of that, it gives a summary of calls that are longer in minutes, which saves us time on my email address plus whenever I am using WhatConverts to mark calls as Quotable or Not Quotable. Review collected by and hosted on G2.com.