It Call Logging Software

What I dislike about ServiceNow IT Service Management is that it can feel bureaucratic and overhead‑heavy once ticket volumes grow, with a strong emphasis on frequent status updates and compliance rather than resolution speed. This is evident from repeated internal reminders asking teams to review queues daily and update tickets every alternate business day, which creates administrative burden and constant follow‑ups, especially when incidents are long‑running or dependent on other systems or teams. ServiceNow also tends to expose process gaps rather than hide them—tickets can remain open for weeks due to unclear ownership, cross‑team dependencies, or missing information, leading to visible backlogs and escalation pressure, as seen in recurring Finance and SAP incident summaries. In addition, while automation is improving, many workflows still rely on manual judgment and user discipline, meaning the tool works best only when everyone strictly follows the process, which can be frustrating in fast‑moving scenarios Review collected by and hosted on G2.com.

ServiceNow IT Service Management is solving the fundamental problem of unstructured IT work and lack of accountability by centralizing incidents and service requests into a single, SLA‑driven system of action. Instead of issues being tracked through emails or chats, ServiceNow ensures every request is logged, prioritized, owned, and auditable end to end, with clear status visibility and consistent communication. For me, this means fewer missed requests, less ambiguity around ownership, and a reliable way to track progress and escalations, especially in high‑volume SAP and Finance environments. The automation built into workflows—such as routing, approvals, and automatic status updates—reduces manual follow‑ups and improves resolution speed, while integrations with tools like Jira help bridge incident handling with delivery work when fixes or enhancements are required. Overall, ServiceNow benefits me by bringing structure, transparency, and predictability to IT support, even when issues span multiple teams and systems. Review collected by and hosted on G2.com.

One thing that I do not like much about Nooks is the fact that the dashboards that I get, the dashboard that I get when I pick up a call, it's not really something that I can adjust as per my convenience. Also, if I am in the dialer, it becomes difficult to use the rest of the application. If it was convenient to switch tabs while being within the dialer, it would help me understand multiple things better. Review collected by and hosted on G2.com.

Nooks helps me make sequential dials in parallel, enrich contacts, and analyze call patterns to identify shortcomings in my calling style. Review collected by and hosted on G2.com.

So far I have not discovered any dislikes about Quo. Daily use of the software has been great, and the service team was excellent in helping me make my business phone functional. Review collected by and hosted on G2.com.

Quo solved the problem of needing a separate business mobile phone number, while still using the same device I use for my personal phone. It also manages automated answering for my customers when I cannot answer the phone, and allows more than one of my team members to be able to answer the calls/texts from different phones. I now have even better ability to capture each call, than I would if I had a brick and mortar business location with a full time secretary. Multiple team members can have the app on their cell phone, and we all are able to answer the incoming calls from our mobile phones. Review collected by and hosted on G2.com.

I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a few questions about what they’re looking for from me. It would be helpful to have that information before I call them back, instead of returning the call with no context. I’d also like to integrate my number on the platform my website is on, and be able to track its performance through Google Analytics and Google’s system. Review collected by and hosted on G2.com.

I was using a cell phone number I bought through AT&T, and I was getting so many sales calls that it became really disruptive. It was supposed to be a business line, but it didn’t feel that way. Now I have 800.com providing a more professional number for my business, which makes it easier to separate business calls from personal ones and know which calls to prioritize. Review collected by and hosted on G2.com.

What I dislike most about HubSpot is how quickly the pricing scales once your contact list and automation needs grow. A lot of the advanced reporting, workflows, and customization features are locked behind higher tiers, which can feel limiting for growing teams. The platform is also very ecosystem-driven, so once your sales and marketing operations are deeply integrated into HubSpot, switching becomes difficult. Some users also find the workflows slightly clunky for complex automations, and the learning curve can be steep when setting up detailed reporting or lead management systems. Review collected by and hosted on G2.com.

HubSpot Sales Hub solves the problem of scattered lead management and poor sales-marketing coordination. It helps me track leads, automate follow-ups, and see which campaigns are actually driving conversions. As a marketer, this saves time, improves lead nurturing, and gives better visibility into campaign performance and ROI. Review collected by and hosted on G2.com.

What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights.

The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments.

Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect.

Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices.

Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. Review collected by and hosted on G2.com.

Atera helps centralize and simplify day-to-day MSP operations by bringing RMM, PSA, remote access, patch management, monitoring, and billing together in a single platform. Rather than juggling multiple disconnected tools, technicians can work from one interface, which boosts efficiency and helps reduce operational overhead.

The biggest benefit for me is the time saved through automation. Automated monitoring, patching, alerting, and scripting cut down on repetitive manual tasks and let the team focus more on higher-value work and customer support. Having centralized visibility across all client environments also makes it easier to spot issues proactively before they become critical.

The per-technician pricing model is another major advantage, since it supports growth without worrying about endpoint-based cost increases. That makes scaling more predictable and financially sustainable for an MSP.

Atera also helps improve response times and the overall customer experience by streamlining ticket management and remote support, enabling faster troubleshooting and quicker resolution for end users. Review collected by and hosted on G2.com.

I would like to see a direct integration with Amplemarket. The SME assigned to our company said there's an API coming in the roadmap, so it's a little detailed, but everything else is great. Review collected by and hosted on G2.com.

I use Orum for daily cold calling. It helps me filter contacts with the highest connection rates, call multiple contacts at once, and rapidly connect to the first responder. It's easier to make my dials with Orum. Review collected by and hosted on G2.com.

Sometimes the calling doesn't work. It drops calls. I get too many unnecessary notifications from appointment. I don’t like that it creates new opportunities when I book decision meetings and second meetings, I would prefer if it would just foster the original booking opportunity. Review collected by and hosted on G2.com.

I use Close to stay organized by tracking meetings and leads. The follow-up prompts for emails, texts, and calls are very useful. I can easily create tasks and appreciate the old version of the opportunities list for clarity. Review collected by and hosted on G2.com.

One thing I dislike about CloudTalk is that it can take a little time to get used to all the features. Sometimes the call quality depends heavily on the internet connection, and the cost can add up quickly if you need extra features. It works well overall, but those small issues can be frustrating. Review collected by and hosted on G2.com.

For me, the main benefit is that it makes communication easier and faster. Calls don’t get lost, customers are answered more quickly, and it’s simpler to keep track of conversations. It also saves time because a lot of the work (like routing calls or logging info) happens automatically, so the team can focus more on actually helping customers. Review collected by and hosted on G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Review collected by and hosted on G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

Upto now there is no dislike points in the motadata evening is good Review collected by and hosted on G2.com.

The advanced features are whenever the customer is raising any support ticket it will automatically forwarded to the ticketing tools and assing the ticket to the availability engineer

It's reduces the cost of time and works seamlessly Review collected by and hosted on G2.com.

It’s a little hard to get used to when you first install it, so there’s definitely a learning curve. That said, the support is fantastic, so I don’t have any worries. Review collected by and hosted on G2.com.

We needed a system to manage incoming finance requests, such as AP and AR, so they could be automatically assigned and tracked by each individual agent. This system does exactly that, and it also integrates smoothly with our existing O365 environment. Review collected by and hosted on G2.com.

One thing I dislike about Jira Service Management is that it can feel complex to configure and maintain. If the setup is not tailored well, the workflows, permissions, and ticket structure can become harder to manage than they should be.

I also find that some parts of the interface and ticket formatting can feel less smooth than expected, especially when teams want a very simple support experience. In larger setups, it can take quite a bit of effort to keep everything organized and aligned with the process. Review collected by and hosted on G2.com.

Jira Service Management helps solve the problem of scattered support requests by bringing everything into a single, organized workflow. This makes it easier to track issues clearly, cut down on back-and-forth, and ensure requests move through the right steps without getting lost.

It also improves visibility and collaboration across teams. You can quickly see ticket status, move approvals along faster, and automate repetitive tasks, which saves time and lets teams focus on more important work. Review collected by and hosted on G2.com.

Biggest con for me is pricing. I'd love to be able to set up every client, big or small, with CallRail accounts, but because of pricing, we reserve it for only clients with larger budgets. The only other con is that while I do get a lot of outreach from CallRail about new technologies, strategies, and product offerings, I don't receive anything about strategies CallRail is undertaking to help the swap JS not get ad-blocked. The issue of CallRail tracking code getting blocked by ad-blockers has slowly become moer and more noticeable. Review collected by and hosted on G2.com.

Prior to using CallRail, all we really had was traffic and forms to show clients that digital efforts were fruitful. But after CallRail, now we had call metrics to present as well, so suddenly a campaign landing page that we'd tell clients only had 1000 views and 10 form submissions started to look a lot more successful when we could present that there were 1000 views, 10 forms, and 50 phone calls! The biggest thing this has helped with is client retention, especially with detail-oriented and demanding clients that are constantly asking in more polite terms "what are you guys doing for me?" Review collected by and hosted on G2.com.

Since using the past one point five years, there is no issues now. But even though, there might be some modifications in the web applications, the UI as well as in the, something updated version of mobile application. Review collected by and hosted on G2.com.

I use TeleCMI for incoming call services, tagging customer calls with mobile numbers and recordings for follow-ups. The mobile app lets us record and monitor details without a desktop, benefiting both agents and admins. Review collected by and hosted on G2.com.

There’s honestly not much to dislike about Dialaxy so far. Like any platform, it takes a little time to explore all the features at first, but once you get used to it, the workflow feels pretty smooth and easy to manage. Review collected by and hosted on G2.com.

Dialaxy is solving the problem of managing business communication across different tools and devices. Instead of handling calls, messages, voicemails, and team collaboration separately, everything is available in one platform. Features like call routing, virtual numbers, and mobile access make communication much more organized and efficient.

For me, it helps save time, reduces missed calls, and makes it easier to stay connected with clients and team members from anywhere. The setup is simple, and managing communication feels much smoother compared to traditional phone systems. Review collected by and hosted on G2.com.

Not a lot not to like honestly. The reporting could be a bit more flexible, but that's really minor in the grand scheme of things. Review collected by and hosted on G2.com.

Our IT team was constantly buried in repetitive tickets — the kind of stuff that shouldn't require a human at all. Harmony basically took that whole pile off our plate. We're also scaling fast, and manually keeping up with onboarding, access requests, and offboarding just wasn't sustainable anymore. Now it all runs on its own, which means our team can actually focus on things that matter. Review collected by and hosted on G2.com.

I don't like that in Proactivanet creating a metric and alert is complex; I would like to be able to do it easily, just like customizing colors, for example, in Power BI. Review collected by and hosted on G2.com.

Proactivanet has helped us to have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computing equipment, which facilitates decision-making. Review collected by and hosted on G2.com.

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.