It Call Logging Software

The appearance is a bit ugly/ outdated and could do with a bit of modernisation Review collected by and hosted on G2.com.

As an IT engineer in a busy MSP, Autotask has pretty much become one of the tools I rely on every day. It pulls together ticketing, time tracking, asset management and projects into one place, which definitely helps keep things organised when workloads get messy.

What Autotask Does Well

Ticketing that actually works

Easy enough to manage loads of tickets. Categories, quick notes, and automation make it simpler to prioritise and stay on top of things.

Great integrations

Works smoothly with Datto RMM, backup tools and other monitoring systems, so everything lands in one central spot. Cuts out a lot of duplication.

Decent reporting

The dashboards and reports are detailed and customisable, which helps when tracking SLAs or spotting recurring issues.

Solid project and asset tracking

Projects are easier to follow with milestones and dependencies, and asset info is stored neatly, which saves time when troubleshooting.

Where It Falls Short

UI feels outdated

It works, but it looks a bit old and can be overwhelming for new engineers.

Mobile app is lacking

Fine for quick ticket updates, but not great for anything more involved.

Automation is powerful but tricky

You can do a lot with it, but setting it up isn’t always straightforward. Review collected by and hosted on G2.com.

The main thing I dislike is the cost of Sona. I’ve received offers from other companies that provide similar communication support tools for an additional $10–$20 per month, which is much more affordable. Sona is over $800 per year, and that price is difficult to justify—especially for me as someone who is deaf and truly depends on tools like this to handle phone calls and texting with patients. I really love what Sona can do, and I would prefer to stay with Quo, but the high pricing makes me consider switching to another company if I find a more reasonable option. Review collected by and hosted on G2.com.

Quo helps me handle customer disputes and misunderstandings in a structured, professional, and stress-free way. As a clinic owner, I used to lose a lot of time and revenue dealing with issues manually. Now Quo gives me a clear process, protects my transactions, and keeps communication organized so problems don’t escalate. It also gives me confidence when managing difficult situations, especially because I am deaf and rely heavily on written communication. Thanks to Quo, I save time, reduce chargebacks, and can focus more on patient care instead of administrative conflict. Review collected by and hosted on G2.com.

The menu and overall user interface could use some improvement. For instance, in ITSM, the Operations Workspace is utilized, while for CSM, we rely on the CSM/FSM configurable workspace. However, not all features—such as UI actions and lists—are implemented in a consistent way across these areas. At times, it feels as though the various product teams within ServiceNow are not coordinating closely with one another. Review collected by and hosted on G2.com.

Previously, we lacked accurate insights into resolution times, which often led to contractual breaches and associated fines. The implementation of the CMDB has also enhanced efficiency within our change management board by providing better visibility into our application stacks. What stands out most is how quickly the organization has adopted the system. Once users become familiar with one module, it becomes much easier to implement and adopt additional modules, as they are designed to work together and follow a consistent logic. Review collected by and hosted on G2.com.

The only thing I dislike so far is the number of add-on fees for extra features. The core service works very well, but many useful options require separate upgrades, which can make the overall cost higher than expected. Review collected by and hosted on G2.com.

I needed a phone number for my website, invoices, business cards, and other public-facing materials that wasn’t tied directly to my personal cell phone. 800.com gives me a dedicated business line and lets me control how inbound calls are handled. It keeps things organized, helps present a more professional image, and gives me flexibility in how I manage communication with clients. Review collected by and hosted on G2.com.

Atera does not assist with managing Cloud SaaS workloads or end-user licensing, which happens to be a key area of expertise for us as an MSP. However, Altera is integral in providing reports and compliance verification. Review collected by and hosted on G2.com.

Altera serves as a game enabler by automating many of the time-consuming, low-level support tasks. This allows us to dedicate more attention to higher-value customer services and project-based work. As a result, customer satisfaction increases, and customer support becomes a profitable aspect of our operations. Review collected by and hosted on G2.com.

There’s not much to dislike, but I’ve noticed occasional glitches with call connections or slight lags when switching between features. Review collected by and hosted on G2.com.

Nooks is solving the challenge of making enough high-quality dials in a day without wasting time between calls. Before, a lot of time was lost in manual dialing, navigating voicemails, and switching screens. Now, the auto dialer keeps me in a steady rhythm and ensures I’m maximizing my call blocks. This has not only boosted my productivity but also increased the number of live conversations I’m able to have with prospects. It helps me stay consistent, efficient, and focused on actually selling rather than managing the busywork of dialing. Review collected by and hosted on G2.com.

In general, I think HubSpot lacks an item for micro businesses in all its tiers, particularly for emerging markets. Many wouldn't pay for the license because it takes time to see benefits. Besides that, they have made interface changes due to implementing AI, which at times causes the 'muscle memory' of where certain items are to fail. Review collected by and hosted on G2.com.

I use HubSpot Sales Hub to integrate data between CRMs and manage our sales pipeline, connecting operational tasks. It simplifies by having everything in one place. The automations save time, improve traceability, and add reminders. Its integration with other platforms is excellent. Review collected by and hosted on G2.com.

The reporting side could be a bit more customisable, especially when it comes to team performance breakdowns and activity tracking. Sometimes filters or exports require a few extra steps. It’s nothing major, but more flexibility and visualisation options would make it even better. Review collected by and hosted on G2.com.

Close solves the challenge of managing leads and communication in a single, streamlined platform. It centralises emails, calls, and tasks, reducing the need to juggle multiple tools and making sure no follow-ups fall through the cracks. For me (or our team), this means we can respond faster, stay organised, and ultimately close more deals while spending less time on admin work. The automation features and smart workflows also help us prioritise high-value leads, which improves efficiency and revenue predictability. Review collected by and hosted on G2.com.

It might work a little buggy from time to time, but this is definitly not a big problem. Review collected by and hosted on G2.com.

It prevents our teams to all keep the files and request seperately, we can have it all together in one place. Review collected by and hosted on G2.com.

Honestly, I have no complaints about it; so far, it has worked correctly for me. Review collected by and hosted on G2.com.

I use Jira Service Management to manage escalation tickets, centralizing work and SLA tracking in one place. It's easy to clone tickets, improving organization and speed compared to other platforms. Review collected by and hosted on G2.com.

Although having many features is beneficial, I found that it can make the software less intuitive for newcomers. When we first started using it, understanding everything was a bit challenging. However, after spending considerable time researching and experimenting, we managed to figure out how all the features work. Review collected by and hosted on G2.com.

As our company moves to the Cloud, Freshservice has addressed several challenges we faced with our tools being on-premises. Thanks to the app marketplace, we managed to migrate much of our workflow into Freshservice using the workflow Automator. This not only enabled us to make the transition but also helped us streamline entire processes. As a result, our team now spends less time on certain tasks and can focus their efforts on other productive activities. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

I find the user interface of JustCall to be quite outdated. It doesn't have a modern look and feel, which can be disappointing considering the expectations for current software design. Review collected by and hosted on G2.com.

I use JustCall to integrate multichannel business communication, solving issues with voice, SMS, emails, and WhatsApp, enhancing workflow efficiency and connecting with customers through intelligent communication centers. Review collected by and hosted on G2.com.

There was honestly not a single thing that we as a business dislike about WhatConverts. Customer support and Connor Kelley are simply amazing and super helpful. Onboarding was very useful and the whole process from signing up to setting up our account was seamless. Thanks guys! Review collected by and hosted on G2.com.

We were not able to efficiently track leads calling our business. Our Google / Meta ads were optimizing only for phonecalls / clicks not for real conversions. Calltracking and Whatconverts seamless ads integration enabled our clinic to track our leads and find out where our customers are actually coming from. Just GREAT! Review collected by and hosted on G2.com.

Honestly, can't think of anything I dislike. Some of the more advanced settings take a little time to understand, but once you get used to it, everything flows pretty smoothly. Overall, it’s been a reliable tool for what I need. Review collected by and hosted on G2.com.

CallRail helps me connect the dots between marketing efforts and actual phone calls, which used to be hard to track. We have integrated it with Google Ads and I can track each call back to the specific campaign, and even down to the keyword, which gives me a much clearer picture of what’s actually driving results. That clarity has helped us make better decisions and invest in what actually drives results. Review collected by and hosted on G2.com.

Our number gets spammed frequently, and as a result, we have to change it almost every month. If they could provide a legitimate calling solution, it would help prevent our numbers from being targeted by spam. Review collected by and hosted on G2.com.

Previously, we experienced voice disruption issues with our old phone system and lacked an all-in-one dashboard. Now, the call quality has improved, and the dashboard allows us to monitor our executives' live calls, which helps us assist them while they are pitching to customers. Review collected by and hosted on G2.com.

No major dislikes so far; it’s been reliable and straightforward for my day-to-day outbounding needs. Review collected by and hosted on G2.com.

- eliminates the drag of calling leads one at a time, helping me scale outreach and have more live conversations per session.

- reduces post-call admin with instant AI summaries, so I spend less time writing notes and more time prospecting.

- helps me maintain a consistent outbound rhythm, improving overall efficiency and making it easier to hit activity goals. Review collected by and hosted on G2.com.

I used to have a little old device till few days ago , i dont know if it was their older version issue or it was my device but i faced some interface lags thats all , now that i have new one its not even a issue. Review collected by and hosted on G2.com.

Apart form my own company i run a small SEO writing firm where i have to communicate with my clients time and again . For this exact purpose i thought of switching to dialaxy. I mean that's all for now! its helping me ! Review collected by and hosted on G2.com.

I don't like that in Proactivanet creating a metric and alert is complex; I would like to be able to do it easily, just like customizing colors, for example, in Power BI. Review collected by and hosted on G2.com.

Proactivanet has helped us to have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computing equipment, which facilitates decision-making. Review collected by and hosted on G2.com.

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.