It Call Logging Software

As a BDR, I find Nooks Workspace useful, but there are several things I dislike about the platform. The interface can sometimes feel confusing, especially when trying to quickly navigate between different features during a busy calling session. I also experience occasional issues with call quality, delays, or the platform not responding as smoothly as expected. These interruptions can be frustrating because they affect my workflow and make it harder to maintain a consistent pace during outreach. Some features could also be more intuitive and easier to access. Overall, while Nooks can be helpful for BDR work, I think improving its stability, call performance, and user experience would make it much more efficient for daily prospecting. Review collected by and hosted on G2.com.

As a BDR, Nooks helps solve the problem of managing high-volume outbound calling and keeping my prospecting workflow organized. It makes it easier to handle calls, track outreach, and move between prospects without having to rely on multiple tools. This helps me save time and stay focused on having more conversations with prospects. It also gives me a more structured workflow, which helps improve my productivity and consistency throughout the day. Review collected by and hosted on G2.com.

I think the licensing cost of having ServiceNow is increasing by each passing day which if clubbed with good deals can be fixed.

The support system from ServiceNow only takes care of the OOB functionalities and very little or no support to customizations.

Which if improved can take ServiceNow experience of customers to another level. Review collected by and hosted on G2.com.

To take care of day to day experiences like raising an Incident if you are facing an issue f.ex. internet not working can be reported through incident and which team is working on it to fix it, if we want to put any additional comments can be taken care of in the same incident form.

similarly to raise a new request for something like ordering a new laptop we can go to service catalog and raise a new request.

There are so many other modules like Problem, Change, knowledge which similarly eases the day to day works of different teams by streamlining the processes. Review collected by and hosted on G2.com.

The main thing I dislike is that some call-handling settings are not as customizable as I would like. For example, I would prefer more control over how long the phone menu repeats, what happens after repeated timeouts, and whether the desktop ringtone can be fully disabled.

A few features also require upgrading to a higher-priced plan, which can feel limiting for a small business that only needs one or two additional tools. Overall, these are relatively minor issues, but more flexibility in the call-flow settings would make Quo even better. Review collected by and hosted on G2.com.

Quo gives me a dedicated business phone system without requiring a separate phone or traditional office setup. It keeps calls, texts, voicemail, and missed-call notifications organized in one place, which helps me separate business communication from my personal phone.

The automated text response and phone menu also help me stay responsive when I am unavailable while filtering out many robocalls. That saves time, reduces interruptions, and helps my small business appear more professional to prospects and customers. Review collected by and hosted on G2.com.

The AI tools need work. Orum's "AI Voice Detection" sounds impressive in a demo, but in practice there's a noticeable lag the system dials multiple lines simultaneously and listens for a split second to determine if it's a human or voicemail, and that delay can cost you the opening of a conversation. Orum Enriched isn't great. The data enrichment features are included in the plan. he quality and accuracy don't match what you'd get from a dedicated enrichment tool. You still end up relying on external data sources to make sure you're calling the right numbers. Review collected by and hosted on G2.com.

It helps me keep track of tarcking calls the ui is good and it integrates well with all of my software like outreach. Review collected by and hosted on G2.com.

The 10DLC verification has been difficult to get text messaging approved. They keep denying me without giving a reason. It's been frustrating, as I had to send two emails to customer service to get something done. However a customer service rep quickly got back to me and verified that I needed to make some small changes and I did so now I have the 10DLC requirement done for text messaging. Review collected by and hosted on G2.com.

800.com gives my business a certified, legitimate look, making it easier for clients to remember my number and call back. The affordability helps with rising costs, and the back office features make me look professional. When people call my 800.com phone number they have the feeling it is a big confident corporation that has their back. Review collected by and hosted on G2.com.

hile Atera worked well for our core RMM needs, some areas felt less mature as our requirements grew. Reporting and customisation could be more flexible, and patch management did not always provide the level of detail or control we wanted. We also found that some newer functionality received significant focus while parts of the core platform could still benefit from refinement. Overall, it remains a capable platform, but there are areas where larger or more complex ICT environments may start to feel its limitations. Review collected by and hosted on G2.com.

Atera is helping us centralise device monitoring, patch management, remote support and IT automation across our environment. Having this information in one place gives our ICT team better visibility of device health and lets us respond to issues without needing to physically access the device.

The biggest benefit has been reducing manual administration. Automated patching, software deployment, monitoring alerts and scripting allow us to manage a large number of endpoints more consistently and proactively. This saves technician time and helps us identify issues before they become larger support problems. Review collected by and hosted on G2.com.

The biggest drawback is the learning curve. There is a lot going on, and if you don’t already understand how the tools work together, it can be difficult to know which features to use. I’m technically and operationally minded, but the average salesperson may not discover the most useful workflows on their own. HubSpot could improve this by proactively recommending relevant tools, guides, and best practices based on each user’s activity and the successful workflows already established by an organization’s super users. Review collected by and hosted on G2.com.

HubSpot Sales Hub helps solve the problem of scattered client information and time-consuming manual prospecting. I use its AI and filtering tools to segment clients, research organizations, find relevant contacts and outreach information, and keep everything organized in one place. This saves me significant time, helps me build more targeted outreach lists, and allows me to focus more energy on strategy and relationship-building instead of repetitive research and data organization. Review collected by and hosted on G2.com.

Nothing comes to mind at the moment, since we’ve only just started using the application. Review collected by and hosted on G2.com.

Our support team now spends far less time responding to status update requests because users automatically receive timely notifications. As a result, customer confidence has improved, and our agents can stay focused on resolving issues instead of repeatedly providing updates. Review collected by and hosted on G2.com.

Sometimes, the AI can create some issues. I did encounter that, especially when it comes to reading transcripts and identifying whether a patient is new, existing, or scheduled. I hope the AI will improve in these areas. There are also challenges with the setup process; it could be easier or have simpler steps to set up CallRail. Review collected by and hosted on G2.com.

I use CallRail for tracking calls. I love that I can easily track and filter out things I need to check. It makes things easier compared to manual labor and lets me tag fast without consuming time. Review collected by and hosted on G2.com.

One thing I'd like to see improved is the pricing, as some of the more advanced features can get expensive for smaller teams. We've also experienced the occasional minor lag in the interface, but nothing that has significantly affected our work. Overall, these are small drawbacks, and the platform has been reliable and easy to use. Review collected by and hosted on G2.com.

CloudTalk has helped us keep all our customer communication in one place and made it much easier to manage calls. The CRM integration saves our team time by reducing manual work, and features like call recordings and AI summaries help us stay organized and improve follow-ups. Overall, it's made our workflow more efficient and helped us provide a better experience for our customers. Review collected by and hosted on G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Review collected by and hosted on G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

I don’t really have any major complaints. The main thing I’ve noticed is that the overall experience depends a lot on how the organization has configured the service portal. Some request forms ask for a lot of information, even for simple issues, so submitting a ticket can sometimes take longer than I’d expect.

Other than that, the platform itself has been reliable and straightforward to use. Review collected by and hosted on G2.com.

It gives me a structured way to raise IT requests instead of sending emails or messaging different people. Whether it’s a software installation, an access request, a hardware issue, or any other internal support need, everything is captured and tracked through a single ticket.

The biggest advantage is being able to see where my request stands at any time, without having to chase updates. Because all communication stays within the ticket, it’s also easy to look back at earlier messages and refer to previous conversations when needed.

Overall, it saves me time, keeps requests organized, and makes working with the IT team much smoother. Review collected by and hosted on G2.com.

While Close CRM works very well for our outbound sales operation, there are a few areas where we feel it could be improved.

1. Advanced Reporting & Analytics

The standard reporting is useful, but for a high-volume sales team, we would like more advanced and customizable reporting options. Having deeper analytics around agent performance, conversion rates, call outcomes, funnel leakage and sales productivity would make it even more valuable for management.

2. Dialler Customisation

The built-in dialler is one of Close's strongest features, but additional flexibility around dialling strategies, campaign management, call dispositions and predictive-dialling functionality would be beneficial for larger telesales teams.

3. CRM Customisation

Close is relatively straightforward to use, but larger organisations may require more flexibility when creating custom fields, lead statuses, dispositions and complex sales workflows.

4. Integration Requirements

Although Close provides integrations and API capabilities, connecting it to a wider sales ecosystem can sometimes require additional configuration or third-party tools. More out-of-the-box integrations would make implementation easier.

5. Pricing at Scale

As a sales team grows, the per-user cost can become more significant. For larger teams with multiple sales functions, more flexible enterprise pricing options would be helpful.

Overall

These are relatively minor issues compared with the overall value Close provides. We would particularly like to see more advanced reporting, greater dialler flexibility and deeper customisation. If these areas continue to improve, Close could become an even stronger platform for high-volume sales organisations.nt Review collected by and hosted on G2.com.

Close CRM solves several key challenges we face in managing a high-volume sales team at Foodhub.

1. Managing a large volume of leads

2. Improving outbound sales productivity

3. Tracking follow-ups

4. Improving sales team accountability

5. Creating a more structured sales process

6. Reducing the number of tools our sales team needs

Overall Business Benefit

The biggest benefit for Foodhub is greater sales visibility and productivity. Close helps us manage a high volume of leads while maintaining control over the sales funnel, improving follow-up discipline and giving management the data needed to make better decisions.

It has helped us create a more structured, accountable and scalable outbound sales process, particularly for a team that relies heavily on telesales and regular prospect follow-ups. Review collected by and hosted on G2.com.

The notifications can be a little much when things get busy. Incoming texts, voicemails, and system alerts can result in a lot of notifications across the desktop and mobile app. Once the settings are adjusted, it's easier to manage. Review collected by and hosted on G2.com.

Dialaxy helps us keep track of our incoming and outgoing calls by recording them and storing the recording in the cloud. This is useful for reviewing conversations, checking call quality, resolving questions about what was discussed with a client, and helping managers coach or onboard team members. Having the recordings available also makes it easier to review calls without relying only on notes or memory. Review collected by and hosted on G2.com.

One issue I find frustrating is the way subtasks and tasks are structured. When you create a subtask within a task, it always has to remain nested under that parent task, and you can’t easily move it out to sit as a standalone task within the main task column. Similarly, tasks always need to be attached to a group, which can feel restrictive when you simply want to organise something independently.

It would be useful to have more flexibility around the hierarchy, allowing subtasks to be promoted to standalone tasks or tasks to exist without necessarily being assigned to a group. Review collected by and hosted on G2.com.

monday.com is helping me become more efficient and organised in the way I manage my work. It gives me one central place to capture tasks, ideas, notes and important information, making it easier to keep track of priorities and deadlines without things getting lost.

It also helps me structure larger projects into manageable tasks and provides visibility across what has been completed, what is in progress and what still needs to be done. This saves time, reduces the need to keep track of information across multiple platforms, and makes it easier to stay focused and productive. Review collected by and hosted on G2.com.

While TeleCMI works well overall, I wish the notification system was more consistent, as I occasionally miss updates or alerts. The initial setup and configuration can also take some time if you're new to the platform. Additionally, having more detailed documentation and video tutorials would make it easier to learn some of the advanced features and also we need a customized report. Review collected by and hosted on G2.com.

TeleCMI helps us manage all our customer calls from a single platform, making communication much more organized and efficient. Features like call routing, call recording, and real-time analytics have improved our response times and helped us track customer interactions more effectively. It has reduced the need for manual follow-ups, improved team productivity, and made it easier to deliver better customer support. Review collected by and hosted on G2.com.

Some of the more advanced features do take time to get comfortable with. There’s a lot in the platform, and even after using it for about a year, we’re still turning on parts of it that we hadn’t used much before. Review collected by and hosted on G2.com.

With the previous tool we had, keeping track of equipment and software involved a lot of checking around. Alloy gives IT and the departments a common view of what we already have, which has cut down on duplicate purchase requests and made ownership easier to track. Review collected by and hosted on G2.com.

The user interface could be more intuitive and responsive, particularly when working with a large volume of tickets. Some workflows and automation configurations require significant customization and aren’t straightforward to set up, which adds extra effort during implementation. Reporting and dashboard customization could also be more flexible to better align with managed service reporting requirements. Email notifications and their formatting could be improved for greater readability and consistency. Performance can also occasionally slow down when processing large datasets or generating complex reports. Review collected by and hosted on G2.com.

Motadata ServiceOps centralizes our ITSM operations, automates key workflows, improves SLA compliance, and gives us clearer visibility into service delivery. As a result, it has reduced manual effort, boosted operational efficiency, and helped us deliver managed services to our customers faster and more consistently. Review collected by and hosted on G2.com.

Not a lot not to like honestly. The reporting could be a bit more flexible, but that's really minor in the grand scheme of things. Review collected by and hosted on G2.com.

Our IT team was constantly buried in repetitive tickets — the kind of stuff that shouldn't require a human at all. Harmony basically took that whole pile off our plate. We're also scaling fast, and manually keeping up with onboarding, access requests, and offboarding just wasn't sustainable anymore. Now it all runs on its own, which means our team can actually focus on things that matter. Review collected by and hosted on G2.com.