# Proactivanet Reviews **Vendor:** Proactivanet **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.8/5.0 **Total Reviews:** 65 ## About Proactivanet Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries. ## Proactivanet Pros & Cons **What users like:** - Users praise the **ease of use** of Proactivanet, highlighting its simplicity and seamless integration across departments. (3 reviews) - Users value the **automation capabilities** of Proactivanet, praising its ease of use and continuous improvements. (2 reviews) - Users value the **great personalized technical support** that enhances their experience with Proactivanet. (2 reviews) - Users value the **customization options** of Proactivanet, enjoying personalized service and easy management of changes. (2 reviews) - Users value the **communication efficiency** of Proactivanet, appreciating the responsive technical service and smooth change management. (1 reviews) - Configuration Ease (1 reviews) - Continuous Improvement (1 reviews) - Customizability (1 reviews) - Device Monitoring (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users find the **limited customization options** frustrating due to unmodifiable module functions in Proactivanet. (1 reviews) - Users feel frustrated by the **limited functions** of Proactivanet's modules, as customization is not an option. (1 reviews) - Users find that some modules have **limited functions** that cannot be modified, impacting their overall experience. (1 reviews) - Users find the mobile app **visually poor** , despite its functional capabilities, impacting their overall experience. (1 reviews) - Users feel the interface needs improvement, highlighting **poor interface design** that detracts from usability. (1 reviews) - Ticketing Issues (1 reviews) - Ticketing System Issues (1 reviews) - UX Improvement (1 reviews) ## Proactivanet Reviews ### 1. Experience in Proactivanet **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandra R. | Analista de Gestión de Activos Tecnológicos, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Proactivanet?** I consider that the most useful aspect of the platform is being able to have detailed control of all technological assets, its user-friendly interface, and especially the control of software usage and licensing. **What do you dislike about Proactivanet?** I don't like that in Proactivanet creating a metric and alert is complex; I would like to be able to do it easily, just like customizing colors, for example, in Power BI. **What problems is Proactivanet solving and how is that benefiting you?** Proactivanet has helped us to have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computing equipment, which facilitates decision-making. ### 2. Proactivanet Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Claudio P. | Consultor ITSM e ITAM, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Proactivanet?** ProactivaNet is a tool that, being so powerful, surprises with its ease of use and management. It allows you to automate many processes and cover almost any issue related to the IT world, both at the ticketing level and in asset and configuration management. **What do you dislike about Proactivanet?** Nothing, it is a tool that meets all our needs and expectations. **What problems is Proactivanet solving and how is that benefiting you?** It allows us to discover and manage all IT equipment quickly, easily, and automatically. Additionally, it automatically creates a relational map of all the interconnections of the IT equipment. Regarding the ticketing part, it allows organizing and automating support processes quickly and efficiently, taking into account issues such as suppliers, contracts, SLAs, calendars, and much more. ### 3. Excellent ITSM and ITAM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Máximo O. | Jefe de Departamento de Tecnología y Sistemas, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Proactivanet?** the ease of tracking and controlling the organization's ITIL processes, both through the use of the ITSM module or the ITAM module of the tool **What do you dislike about Proactivanet?** I find it difficult to find a weak point in the platform. **What problems is Proactivanet solving and how is that benefiting you?** control of incidents and requirements, the tool allowed me to efficiently manage and control the requests sent by users, maintaining the fulfillment of the committed SLAs in a simple and visual way. As for the ITAM solution, it allowed us to control more than 2500 technological assets in the organization, freeing the technical team from tedious tasks and obsolete control spreadsheets. ### 4. A key tool in IT environment management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Proactivanet?** It is a comprehensive tool that centralizes and optimizes the management of IT processes aligned with ITIL. The application facilitates the visualization and tracking of IT infrastructure components, allowing for quick identification of how changes in one area can affect others. We value access to the expert team to facilitate the evolution in the use of the tool and keep it aligned with the transformation of our processes. **What do you dislike about Proactivanet?** The design of the application in the self-service portal section for the end user maintains an appearance of initial versions, but recently we see that an important effort is being made to update its look & feel. **What problems is Proactivanet solving and how is that benefiting you?** Proactivanet helps us in the management of all IT processes ### 5. Proactivanet, know and control your IT infrastructure, reducing costs, time, and effort **Rating:** 5.0/5.0 stars **Reviewed by:** LUCIA S. | DIRECTORA DE SOPORTE TECNICO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Proactivanet?** Friendly and easy-to-use tool. Allows you to know and control the entire IT infrastructure of companies automatically. Availability, it is possible to monitor the company's IT services at any time. Allows users to raise their own tickets for timely follow-up. Reduces risks by anticipating cyberattacks. **What do you dislike about Proactivanet?** The inactivity session of Proactivanet is very short and asks to log in again. **What problems is Proactivanet solving and how is that benefiting you?** Control the tickets of internal and external users, giving timely follow-up to their requests, resolving them as quickly as possible, which allows saving time and costs. ### 6. A very easy-to-use tool regarding ITAM **Rating:** 5.0/5.0 stars **Reviewed by:** Andrés Joel R. | Analista de Servicios TI, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Proactivanet?** It makes it easy for me to have a clear and up-to-date view of the company's IT equipment inventory. **What do you dislike about Proactivanet?** I have been using the platform for 6 months, and so far I haven't had any major difficulties in using it. **What problems is Proactivanet solving and how is that benefiting you?** It allows for effective control of the company's equipment, as well as its location and status, in order to make good decisions at the moment, whether to make new purchases, both hardware and software. ### 7. Powerful reliable ITSM + ITAM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jared R. | Gerente de Soporte & Mesa de Ayuda TI, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Proactivanet?** Intuitive tool, robust and reliable inventory module, integration in a short time, excellent customer service and support. **What do you dislike about Proactivanet?** Work on improving the color of the dashboards and add more functionality to the metrics. **What problems is Proactivanet solving and how is that benefiting you?** Reliable inventory management, software audit and installed versions, incident management for tracking and SLAs. ### 8. IT service management **Rating:** 5.0/5.0 stars **Reviewed by:** Nolberto H. | Jefe Tecnología, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Proactivanet?** It has a quite intuitive interface, its modular construction, meaning transitioning from ITSM, asset management, and knowledge base in an agile manner, and a very comprehensive user portal. **What do you dislike about Proactivanet?** So far, the modules we have used meet our needs. **What problems is Proactivanet solving and how is that benefiting you?** Requirements management, a single communication channel, and the ability to measure our services and their quality. ### 9. Proactivanet as an Integral Solution for Libertad Financial Services **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Fernando B. | Jefe de Soporte de Aplicaciones , Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Proactivanet?** The holistic vision it offers, as it allows us to take into account many aspects that help us make better decisions. **What do you dislike about Proactivanet?** None, the only drawback is that we cannot exploit the tool 100% **What problems is Proactivanet solving and how is that benefiting you?** The management of the service desk allows us to know our clients' needs and provide them with an efficient solution. ### 10. An agile, noble, and very broad tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Nestor S. | Jefe de soporte, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Proactivanet?** The technical setup is easy to integrate with your business process, both in customization and asset management. **What do you dislike about Proactivanet?** The updates are during active hours, I have to stop operation. **What problems is Proactivanet solving and how is that benefiting you?** Resolve the service compliance part aligned with the end customer. And simultaneously manage the ownership of the ticket. ### 11. ITSM Inycom **Rating:** 5.0/5.0 stars **Reviewed by:** Andrés A. | Responsable servicio interno de Infraestructuras&Cloud, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Proactivanet?** Great personalized technical service and very easy change management **What do you dislike about Proactivanet?** I would possibly like to have a project management module. **What problems is Proactivanet solving and how is that benefiting you?** Proactiva benefits me in an easy dealing with users and a complete incident management. ### 12. Easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** Efrain Ayala S. | Coordinador de soporte en sitio, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Proactivanet?** The information that it can provide you. **What do you dislike about Proactivanet?** Everything is useful, so far I haven't found anything I don't like. **What problems is Proactivanet solving and how is that benefiting you?** It concerns itself with finding and analyzing the causes that have led to an incident, complementing Incident Management. ### 13. Proactivanet in Censys **Rating:** 4.5/5.0 stars **Reviewed by:** Armando B. | Cordinador de soporte TI, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Proactivanet?** The intuitive operation of the tool The system has a very comprehensive operation in ticket management. **What do you dislike about Proactivanet?** The times of attention and response to failures. **What problems is Proactivanet solving and how is that benefiting you?** Ticket attention, personalized portals, asset database. ### 14. proactivanet survey **Rating:** 4.5/5.0 stars **Reviewed by:** JOSE EDUARDO F. | Mesa de ayuda, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Proactivanet?** everything is fine with the service, very complete and efficient, it allows for better control **What do you dislike about Proactivanet?** Slowness, it crashes too much, it doesn't report the computer equipment on several occasions. **What problems is Proactivanet solving and how is that benefiting you?** Slowness and sometimes not reporting computer equipment. ### 15. Review Proactivanet **Rating:** 4.0/5.0 stars **Reviewed by:** Raúl A. | Gobernanza Digital, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Proactivanet?** Very oriented towards complying with frameworks for information security (ISO27001, ENS, TISAX, NIS, NIST) **What do you dislike about Proactivanet?** There are so many options that you need to have very good training to make the most of them. **What problems is Proactivanet solving and how is that benefiting you?** Ticket management with SLA control. Capacity control. Inventory. CMDB. ### 16. Great help for my daily tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Luis M. | Administrador de Activos TI, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Proactivanet?** I work as an IT Asset Manager, so the tool helps me know where and who has the assigned equipment. **What do you dislike about Proactivanet?** Perhaps the graphical interface, I find it a bit dull and with many menus. **What problems is Proactivanet solving and how is that benefiting you?** It helps me in IT team management, both in location and assignments and history. ### 17. Proactivanet in CMACT **Rating:** 5.0/5.0 stars **Reviewed by:** Diego L. | Líder Tecnico de Servicios Informáticos, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Proactivanet?** Support, knowledge, and willingness with the inquiries I have as a customer. It is easy to use and very intuitive. It is our main medium where users register their tickets. The internal integration is working correctly. **What do you dislike about Proactivanet?** Since it is very configurable, keep in mind what is modified and where it is modified so that changes can be restored or traced. **What problems is Proactivanet solving and how is that benefiting you?** Tracking and centralization of tickets ### 18. With Proactivanet, I have had a gratifying experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Bárbara Viridiana L. | Ingeniero de ciberseguridad, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Proactivanet?** What I like most about proactivanet is the asset management they have through the tool. **What do you dislike about Proactivanet?** So far, I have no complaints about the application. **What problems is Proactivanet solving and how is that benefiting you?** It has helped us a lot in asset management. ### 19. Versatile CMDB tools **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo D. | Ingeniero de Redes y Operaciones, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Proactivanet?** Its versatility in asset management and the ability to deliver information through its CMDB **What do you dislike about Proactivanet?** I miss a lighter interface for vision (dark) **What problems is Proactivanet solving and how is that benefiting you?** Visualize the entirety of my assets, and the relationship they have with each other through CMDB ### 20. very good experience with ticket support and CMDB **Rating:** 4.5/5.0 stars **Reviewed by:** ricardo D. | Coordinador de soporte y servicio, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Proactivanet?** the agility to resolve help desk tickets **What do you dislike about Proactivanet?** that statistics cannot be manually configured using CMDB and service desk **What problems is Proactivanet solving and how is that benefiting you?** Specific assignments to the work groups ### 21. The simplicity of success. **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge S. | TI, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Proactivanet?** Simplicity and the ease of integrating all departments around the ticketing service. **What do you dislike about Proactivanet?** To give some indication of the price. :) **What problems is Proactivanet solving and how is that benefiting you?** Ticketing service. ### 22. Proactivanet for IT service management **Rating:** 5.0/5.0 stars **Reviewed by:** Juan P. | Especialista en infraestructura, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Proactivanet?** Proactivanet is a very useful tool for managing our service desk. It has allowed us to observe trends more clearly as well as identify the weak points in our process. **What do you dislike about Proactivanet?** The Proactivanet interface could be more visually appealing. The configuration options are very powerful but in some cases are not simple to set up without the manufacturer's support. **What problems is Proactivanet solving and how is that benefiting you?** Proactivanet has helped us improve the efficiency of our Service Desk, which allows us to provide better service to users. ### 23. Best ITSM **Rating:** 4.5/5.0 stars **Reviewed by:** Marcos A. | Resp. Area de Sistemas y Comunicaciones, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Proactivanet?** Incident management,IT Asset Management, Vulnerability management **What do you dislike about Proactivanet?** Mobile application very functional but visually poor **What problems is Proactivanet solving and how is that benefiting you?** Incident management and inventory management ### 24. Proactivanet, ITSM & ITSM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Omar M. | Dir. Comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Proactivanet?** Ease of use, ease to implement **What do you dislike about Proactivanet?** Some topics require prior knowledge before implementing **What problems is Proactivanet solving and how is that benefiting you?** The best thing about Proactivanet is how it centralizes all IT management on a single platform, which makes control and real-time tracking easier. ### 25. Excellent tool, very efficient in managing incidents and assets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Proactivanet?** The friendliness and simplicity of the configuration and implementation. **What do you dislike about Proactivanet?** the mobile app I think can improve to be more user-friendly **What problems is Proactivanet solving and how is that benefiting you?** the management of incidents and requests, in addition, has helped us to have better control of IT assets and better visibility over them. ### 26. Excellent Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea Q. | Business Development Manager | Enterprise, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Proactivanet?** The discovery and maintenance of inventory tools with Asset Management modules, and Supplier Management. **What do you dislike about Proactivanet?** The prices are not very competitive, at least in LATAM. **What problems is Proactivanet solving and how is that benefiting you?** No problem. ### 27. It has all the necessary modules on the platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Proactivanet?** The reports they generate for management and monitoring in assets **What do you dislike about Proactivanet?** Needs to improve in software deployment **What problems is Proactivanet solving and how is that benefiting you?** Control in asset management, automatic shutdown of equipment, and management of IT services. ### 28. Proactivanet - Servicedesk **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo B. | Director de Sistemas y Ciberseguridad, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Proactivanet?** Ease of use, technical support, and above all the impact it generates on the organization. **What do you dislike about Proactivanet?** So far, we haven't detected anything we don't like about the tool. **What problems is Proactivanet solving and how is that benefiting you?** Improve resolution times, increase monitoring of SLAs ### 29. ITSM Tool Proactivanet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Proactivanet?** We love how easy it is to use for both technicians and users. **What do you dislike about Proactivanet?** not being able to manipulate the entire form to add more information in the classifications or to enlarge the fields. **What problems is Proactivanet solving and how is that benefiting you?** the lack of classified automation for authorizations. ### 30. Proactivanet a good tool for asset management **Rating:** 5.0/5.0 stars **Reviewed by:** Maurilio G. | Ciberseguridad, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Proactivanet?** What is a very comprehensive solution for asset management. **What do you dislike about Proactivanet?** So far, it has seemed good to me, so I don't find anything I don't like. **What problems is Proactivanet solving and how is that benefiting you?** hardware and software control, remote access to equipment ### 31. Proactivanet a simple tool that supports at the digital transformation stage **Rating:** 5.0/5.0 stars **Reviewed by:** Ela R. | Service Desk Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Proactivanet?** Is a simple tool that support in the automation process **What do you dislike about Proactivanet?** The tool has problems for associate the ticket with the activity **What problems is Proactivanet solving and how is that benefiting you?** Allows the user to keep track incidents request ### 32. Excellent service management **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Pablo E. | Supervisor de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Proactivanet?** It is very adaptable to the processes I use to manage my warranty service desk. **What do you dislike about Proactivanet?** For the moment, I have not had any issues. **What problems is Proactivanet solving and how is that benefiting you?** Service desk management ### 33. An effective tool for resolving issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | Analista de soporte de aplicaciones, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Proactivanet?** Its ability to adapt the tool to the company's needs and its intuitive interface **What do you dislike about Proactivanet?** A little difficult to navigate in the available menus **What problems is Proactivanet solving and how is that benefiting you?** Disorganization, loss of information, duplication ### 34. Proactivanet, agile and simple services **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando G. | Systems Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Proactivanet?** Continuous improvements in version upgrades, easy adaptation to users and automated processes. **What do you dislike about Proactivanet?** Some modules have limited functions that cannot be modified. **What problems is Proactivanet solving and how is that benefiting you?** Automated processes and follow-up with users ### 35. PROACTIVANET HELPS IN SERVICE MANAGEMENT **Rating:** 5.0/5.0 stars **Reviewed by:** YESSICA O. | ANALISTA DE MESA DE AYUDA, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Proactivanet?** AUTOMATED TOOL, AGILE PROCESSES **What do you dislike about Proactivanet?** THE PRESENTATION OF THE SYSTEM IS NOT DYNAMIC FOR THE USER **What problems is Proactivanet solving and how is that benefiting you?** STREAMLINE THE MANAGEMENT OF REQUESTS AND INCIDENTS RELATED TO THE COMPUTER SYSTEMS OF THE ENTITIES. ### 36. Great experience in both ITSM and ITAM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Proactivanet?** Ease of use and implementation. Inventory quality. Flexibility in parameterization and data exploitation. Support service. **What do you dislike about Proactivanet?** A specific project management module. **What problems is Proactivanet solving and how is that benefiting you?** Greater ease in managing incidents and requests ### 37. Asset inventory with ProactivaNet **Rating:** 4.5/5.0 stars **Reviewed by:** Paul Harry C. | Coordinador de Soporte TI y Mesa de Servicios, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Proactivanet?** Easy to interact with the templates. **What do you dislike about Proactivanet?** More training for the administration of the tool. **What problems is Proactivanet solving and how is that benefiting you?** Inventory of the company's assets. ### 38. Good choice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Proactivanet?** Modularity of the solution, configurability, and support **What do you dislike about Proactivanet?** The interface, while not bad, could be improved. **What problems is Proactivanet solving and how is that benefiting you?** User service and asset inventory management. ### 39. Great tool to unify tickets and hardware inventory **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Carlos U. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Proactivanet?** - Allows you to classify all kinds of events. - Definition of SLAs by type of client and criticality - Traceability of hardware assets - Customizable fields to expand the possibilities - Easy to export reports - Possibility of continuous improvement thanks to updates **What do you dislike about Proactivanet?** - The mobile version does not allow signatures on customer reports and export them to PDF. - It does not allow to visualize the information of the surveys in a consolidated way. **What problems is Proactivanet solving and how is that benefiting you?** - We have been able to consolidate customer support information, which has allowed us to generate a very important knowledge base to improve the efficiency in resolving problems. - Thanks to the asset module, we have organized and made visible our entire technological park. ### 40. Proactivanet easily adapts to the needs of its clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Proactivanet?** I like the final user interface and that it meets both technical and functional expectations. Regular updates to the system are very helpful. One of the great advantages is that the service is SaaS, major and minor updates are transparent, and this is great. With other systems that do the same thing, doing a major update implies re-parameterizing the system and paying for it again. **What do you dislike about Proactivanet?** We have been using this solution for several years and to date I have not received any complaints from technical or functional users. The system works very well and meets our expectations. **Recommendations to others considering Proactivanet:** I highly recommend Proactivanet software, it has good support, prices that you can manage over time, transparent migrations, easy to use and permanent support from the provider. **What problems is Proactivanet solving and how is that benefiting you?** This system has allowed not only the IT area to have a catalog of services to centralize, administer and control its management, it has also been extended to other administrative dependencies with great acceptance and success. In our company it is very important to have ITIL certified processes, so we also use the change, asset and supplier management module. ### 41. Proactivanet your ally to quickly advance the maturity of your IT processes and other workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Gonzalo Rodrigo Z. | Mentor en desarrollo de nuevos negocios, proyectos, emprendimiento, procesos (BPM) y tecnologías. , Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Proactivanet?** Ease of parameterizing incident, request (not only IT), and change flows, which can be initiated via chat, email, from a portal, or another interface thanks to its various available APIs. All of the above focuses on the service offering (catalog) and is natively related to IT assets automatically discovered, as well as any other customized configuration element (CMDB). This makes it a robust, fast, and easy-to-implement and use ITSM. In a project spanning months, you advance 2 or 3 maturity levels in your IT processes, thanks to the best practices in IT service management already included, based on ITIL, and of course, thanks to its exceptional project, services, and support team. Also noteworthy: i) the possibility of integration with any other tool thanks to the existence of triggers (webhook), API, and the ability to consume its information, list, or reports via API to easily connect with PowerBI or Excel ii) the use of the concept of business rules or reusable conditions that serve as rules to provide visibility for user profiling, for service level assignment, escalation, authorizations, among others. We not only use Proactivanet for IT processes, but other areas of the organization have also joined in a single implementation. **What do you dislike about Proactivanet?** Our internal users, accustomed to using email, not necessarily in the most efficient way, miss the ability to attach more than one file at a time within a ticket. It is possible to attach files, but one at a time, under the logic of making good use of this option, as well as being able to leave a comment for each one. **What problems is Proactivanet solving and how is that benefiting you?** Order, maturity in processes, traceability, efficiency, ticket escalation in a single tool, improves customer satisfaction by focusing on IT services, their service levels, and satisfaction surveys; it also avoids and minimizes context changes for users (requesters and resolvers). Previously, we used 7 or more different tools to support IT processes, now we use only one, Proactivanet, which also facilitates consolidating information, reporting, and management. ### 42. my good experience with Proactivanet **Rating:** 4.5/5.0 stars **Reviewed by:** José H. | Jefe Soporte Operaciones TI, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Proactivanet?** Using proactivanet has supported us in being able to view our inventory online quickly and easily. Obtain information on the capabilities of the hardware, the location and the software that they have installed. **What do you dislike about Proactivanet?** What can cause some level of problems with Proactivanet is the management of agent versions, since it has not been easy to apply the latest versions to all our teams. **What problems is Proactivanet solving and how is that benefiting you?** Knowing, online, the entire inventory of equipment with the details of its characteristics, location and installed software has been of great help in our company. ### 43. Excellent software, very comprehensive. **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin Mayron P. | Operador de Plataformas, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Proactivanet?** The ability to interact directly through the software (information delivery, email sending, restrictions, etc.) as well as the ability to generate reports directly from Proactiva's data. **What do you dislike about Proactivanet?** Not being able to perhaps attach an image directly alongside the text when making a post to the client and having to attach it in the annexes, which is a bit tedious many times. **What problems is Proactivanet solving and how is that benefiting you?** The only problem that arose was that the automatic assignment to a group took longer than usual, which has already been resolved with the platform update. ### 44. A great experience with Proactivanet Since 2020 **Rating:** 5.0/5.0 stars **Reviewed by:** Andres B. | Jefe de Soporte Operaciones, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Proactivanet?** We have been working with Proactivanet since 2020 and the experience we have had with them has been spectacular all the time. I recommend Proactivanet as a great partner in incidents and requirements management and assets management **What do you dislike about Proactivanet?** Sincerely we have not had problems since we are with them **What problems is Proactivanet solving and how is that benefiting you?** They mainly help us to have a single point of contact at our help desk and also to analyze the indicators to better manage continuous improvement. ### 45. 2-year job that still hasn't finished learning **Rating:** 4.5/5.0 stars **Reviewed by:** Patricio R. | Ingeniero Informático de Gestion, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Proactivanet?** The control of workflows, review of SLAs, grouping of cases for analysis **What do you dislike about Proactivanet?** It is a very complex tool. The configuration not only depends on the item being configured, but also on other items that must be configured in advance. **What problems is Proactivanet solving and how is that benefiting you?** Communication between areas and work management. Measurements of the number of tasks to be performed by the different resolving areas. ### 46. Management and tracking of hardware and software inventory **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo C. | Coordinador Mesa de Ayuda, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Proactivanet?** Management and tracking of hardware and software inventory It is an adaptable tool for the parameterization, documentation, and management of requests. Easy administration and tracking of assets, configuration, and feasibility for reports, 100% recommended for an excellent experience and teamwork. **What do you dislike about Proactivanet?** I have no complaints about the tool, it is very user-friendly. **What problems is Proactivanet solving and how is that benefiting you?** Version update with new components that benefit our operation ### 47. Good and adaptable to needs **Rating:** 3.5/5.0 stars **Reviewed by:** Sebastian G. | Ingeniero en Informatica, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Proactivanet?** It has been of great importance for the management of assets and the control of changes and tickets generated by the institution. **What do you dislike about Proactivanet?** That within the possibilities of the tool, the incorporation of modules or quick configurations based on requirements is not readily available. **What problems is Proactivanet solving and how is that benefiting you?** The issues with tracking RFCs have already been resolved, but there remains an inconsistency with the information that has been recorded in the CIs we registered. ### 48. An exceptional partner for IT asset management **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando A. | Consultor TI Senior, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Proactivanet?** It is a powerful and comprehensive solution, backed by an excellent team of professionals. **What do you dislike about Proactivanet?** So far, we have not found any option that could not be configured, so there is no bad experience with the tool. **What problems is Proactivanet solving and how is that benefiting you?** It provides us with a complete solution in asset control and the levels of security required by my organization while optimizing the investment. ### 49. User-friendly tool **Rating:** 4.5/5.0 stars **Reviewed by:** Andrilena V. | Gestor de Cumplimiento TI, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Proactivanet?** Manage the services centrally and obtain reports on them **What do you dislike about Proactivanet?** The tool at some points does not adapt to the business. For example, closing an RFC incorrectly without returning to the flow in the planning stage. **What problems is Proactivanet solving and how is that benefiting you?** manage incidents and change controls centrally ### 50. Ease of managing problem-solving groups **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Carlos H. | Jefe departamento gestión de sistemas, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Proactivanet?** Friendly, ease of use. Support, stability, availability **What do you dislike about Proactivanet?** The dashboard should have the ease of use like Jira. I don't have a Kanban board to support the working method in the resolving teams. Greater support from Proactivanet to achieve greater maturity. **What problems is Proactivanet solving and how is that benefiting you?** It has allowed us to comply with cybersecurity audits. Better IT asset control. Allow different business areas to build their approval workflows. ## Proactivanet Discussions - [What is Proactivanet used for?](https://www.g2.com/discussions/what-is-proactivanet-used-for) - [View Proactivanet pricing details and edition comparison](https://www.g2.com/products/proactivanet/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A29%3A08+-0500&secure%5Bsession_id%5D=1dd75d91-ed43-45c9-ad9e-a494fa7a5172&secure%5Btoken%5D=625ea1c0e32790cea51abb28b8bdba5b3466c41eed1cd5febaa88dc32ca8b8c8&format=llm_user) ## Proactivanet Features **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Proactivanet Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,281 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,680 reviews)