800.com Reviews & Product Details

I appreciate how easy it was to get started with 800.com; the setup process was intuitive and straightforward, meeting the level of usability I expect from a tech company. Leveraging a professional toll-free number has been enormously beneficial for our nonprofit, especially in offering a simple way for people to reach out and speak with a live person. I value the call forwarding feature, which ensures I never miss an inquiry, and enjoy the ease of setting up and customizing our brand's phone number. Recording and editing greetings quickly and easily is another plus, along with the ability to check voicemail messages at my convenience. Using 800.com in conjunction with solutions like WordPress and Google Workspace adds to its utility. The simple UX and easy customization options, like editing greetings, make it appealing to continue using the service. Review collected by and hosted on G2.com.

I wish the pricing was just a little bit cheaper, I would like more customizations lije having a toll free number with our brand's name. Review collected by and hosted on G2.com.

As a business owner, having a reliable and professional phone presence is essential, and 800.com has been a great solution for my company. The platform made it easy to secure a toll-free number that immediately enhanced our credibility and made it easier for customers to contact us.

The setup process was straightforward, and I appreciated how quickly I was able to get everything up and running without technical complications. Features like call forwarding, voicemail, and usage tracking are practical and well-suited for small businesses that want flexibility without unnecessary complexity.

What stands out most is how 800.com helps small businesses present a polished, national presence while remaining affordable and easy to manage. It’s a dependable service that supports growth and customer communication, and I would recommend it to entrepreneurs and small business owners looking for a professional phone solution. Review collected by and hosted on G2.com.

It can be challenging to reach a CSR when you need help.

800.com focuses on toll-free numbers and basic call routing, and it may not include more advanced VoIP features—such as deeper CRM integrations or more extensive call automation—that some other business phone systems offer.

Also, based on public business listings, 800.com is not accredited by the Better Business Bureau (BBB). Some businesses may take that into account when assessing long-term service reliability. Review collected by and hosted on G2.com.

What I like best is how easy it was to get a vanity number that actually fits my business. The setup process was straightforward, and the online dashboard and mobile app make it simple to manage calls and settings. The service feels reliable, and it has already become a helpful part of my daily workflow. Review collected by and hosted on G2.com.

The only thing I dislike so far is the number of add-on fees for extra features. The core service works very well, but many useful options require separate upgrades, which can make the overall cost higher than expected. Review collected by and hosted on G2.com.

We have had no issues at all with the service. It was easy to setup and easy to make changes. One of the problems we encounter a lot with online services is what I will call the "backoffice". Especially billing. But I have not had any issues at all.

It was simple to get a custom toll-free number from the service. I have used similar companies in the past and it definitely was not as simple as it was here.

We use the number for advertising and have it plastered on pens, mugs, and the like. This allows us to advertise one phone number across the entire state for potential clients to use. Review collected by and hosted on G2.com.

There is nothing to dislike. If you got this far in your search for a service then you know what you want and would have eliminated vendors. Review collected by and hosted on G2.com.

I use 800.com for my construction business and it's great. I really like their AI features. It makes answering calls so much better, and it feels like it eliminates the need for two or three front desk employees. It helps me assess if calls are valuable and shortens the time spent on the phone with live conversations. I also find it easy to use, especially since 800.com offers a lot more phone numbers. The enrollment was very easy, and I rate it a 10 on a scale from one to 10 for recommending it to someone else. Plus, I use the app on my iPhone, which adds to the convenience. Review collected by and hosted on G2.com.

Their platform could be a little more user-friendly. Review collected by and hosted on G2.com.

I really like how 800.com makes calling different numbers very easy, especially for numbers I don't have direct access to, like 800 numbers at school or work. It solves the problem of dialing these harder-to-access numbers by making connections cheaper and more accessible. I appreciate that 800.com is an alternative to traditional phone services, offering ease of access, user-friendliness, reliability, and convenience. What I love about 800.com is that the only setup needed was to install it, and it was easy to start making calls without complex setup processes. I was happy that all I had to do was download the app, sign up, and everything was ready in about fifteen to twenty minutes. Knowing I didn’t have to go through any other steps was very helpful. Review collected by and hosted on G2.com.

when I saw the name 800.com, I wasn't sure if it was just, like, for 800 numbers. One thing I might want to improve was, when I'm making a phone call, it can show my name, if possible, like my phone number that shows, so for example, when I tried to call my friend, they didn't know it was me. If there's any way I could change the settings to where they can see my name and know that it's me. Review collected by and hosted on G2.com.

I like the 800 presence of 800.com, which makes my business look professional. It allows customers to call in anytime, even in the middle of the night, and it handles sharing my business details like phone number, address, and company name. It takes care of the little details that I don’t need to worry about. I love that it answers calls and sends messages to my cell phone. I also get an email transcription, which I can check if I'm in another meeting. Having it all saved in an email folder is really handy. It saves me from possibly needing to hire someone to handle calls. The service integrates seamlessly, like being able to call from my website, which tracks incoming calls and leads. It's efficient and offers a personal presence from my cell phone at a minimal cost. Having multiple locations isn’t an issue, as 800.com manages them effortlessly. Review collected by and hosted on G2.com.

I really can't think of any dislikes at this current time. Review collected by and hosted on G2.com.

What I like best about 800.com is how simple and reliable it makes business calling. The setup is quick, the call routing and tracking are easy to manage, and having a professional toll-free number really helps build credibility with customers—without any unnecessary complexity. Review collected by and hosted on G2.com.

What I dislike about 800.com is that some advanced features and detailed analytics are locked behind higher-tier plans, which can feel limiting for small businesses. Also, customization options for call flows and reports could be more flexible. Review collected by and hosted on G2.com.

I find 800.com incredibly valuable for our roofing business because of its seamless call management. We never miss a call, which is crucial for our operations. What I love most is the ability to use a toll-free 800 number and incorporate our business name into the phone number. This feature stands out because it enhances our branding, especially on social media and truck wraps, making our business look professional and appealing to customers. Additionally, setting up 800.com was super easy, which saved us a lot of time, and we were able to do everything online conveniently. Generally, these features contribute to our smooth business operations and customer engagement. Review collected by and hosted on G2.com.

I am not satisfied that call tracking from Google isn't free with 800.com. I believe this feature should be included without extra costs. Review collected by and hosted on G2.com.

What is most useful about 800.com is its ability to centralize professional communications in one place. The platform allows for efficient management of calls, messages, and contacts, while improving availability, credibility, and customer service. It offers a simple, flexible, and accessible solution to stay connected with clients, no matter the place or time. Review collected by and hosted on G2.com.

What is least useful about 800.com is that some advanced features may be limited or require additional options, which may not suit all businesses. The platform lacks a bit of customization or in-depth integrations. Review collected by and hosted on G2.com.