800.com Reviews & Product Details

I find 800.com to be very robust with a nice and simple platform online. I never have any problems with voice quality or dropped calls. It's very user-friendly and offers a lot of options at a great price. It's also really easy to set up for different sales team members through extensions, voicemails, automations, missed calls, and appointments. The customer support is excellent and very quick to respond, usually getting back to me within 24 hours if I need help. Review collected by and hosted on G2.com.

I think 800.com could really use more integration with different platforms. There are a couple other software I use, and I always see the main three, like RingCentral or Lightspeed. If there were some more integrations with different platforms where I could have everything in one, that would be excellent. There's no integration with my CRM, and that's something I wish it had. Review collected by and hosted on G2.com.

I appreciate how easy it was to get started with 800.com; the setup process was intuitive and straightforward, meeting the level of usability I expect from a tech company. Leveraging a professional toll-free number has been enormously beneficial for our nonprofit, especially in offering a simple way for people to reach out and speak with a live person. I value the call forwarding feature, which ensures I never miss an inquiry, and enjoy the ease of setting up and customizing our brand's phone number. Recording and editing greetings quickly and easily is another plus, along with the ability to check voicemail messages at my convenience. Using 800.com in conjunction with solutions like WordPress and Google Workspace adds to its utility. The simple UX and easy customization options, like editing greetings, make it appealing to continue using the service. Review collected by and hosted on G2.com.

I wish the pricing was just a little bit cheaper, I would like more customizations lije having a toll free number with our brand's name. Review collected by and hosted on G2.com.

As a business owner, having a reliable and professional phone presence is essential, and 800.com has been a great solution for my company. The platform made it easy to secure a toll-free number that immediately enhanced our credibility and made it easier for customers to contact us.

The setup process was straightforward, and I appreciated how quickly I was able to get everything up and running without technical complications. Features like call forwarding, voicemail, and usage tracking are practical and well-suited for small businesses that want flexibility without unnecessary complexity.

What stands out most is how 800.com helps small businesses present a polished, national presence while remaining affordable and easy to manage. It’s a dependable service that supports growth and customer communication, and I would recommend it to entrepreneurs and small business owners looking for a professional phone solution. Review collected by and hosted on G2.com.

It can be challenging to reach a CSR when you need help.

800.com focuses on toll-free numbers and basic call routing, and it may not include more advanced VoIP features—such as deeper CRM integrations or more extensive call automation—that some other business phone systems offer.

Also, based on public business listings, 800.com is not accredited by the Better Business Bureau (BBB). Some businesses may take that into account when assessing long-term service reliability. Review collected by and hosted on G2.com.

800.com is an easy to use and configure communications platform that every business can use. I find it fits particularly well with small and medium sized businesses that are active in marketing via their website and other forms of social media. It's just really easy to set up and use. We use 800.com every day and especially when we have marketing campaigns. Customer support via phone is very good and responsive. We were sold when we figured out how easy it was to integrate 800.com with our other sales and digital marketing applications. Review collected by and hosted on G2.com.

You might want to implement a customer support chatbot as a first phase and then add a call center chatbot to that. I know of a company that has a chatbot that will allow a customer to start with standard chat and if they want/need to....the can escalate to a live call center rep to get the answers they need in order to place their order. Review collected by and hosted on G2.com.

I like 800.com because the number we got is great and catchy, especially the 1877-CAL-CHAZ number. The app itself is amazing, even though I'm still learning it since it has a lot of features. I appreciate that it provides navigations for clients, holds voicemail, and allows me to customize with my own or their messages. I love the SMS feature where customers can text concerns directly to me, and believe it has a fax setup as well. I'm really excited and impressed with all it offers. The organized dashboard is fantastic; it shows me everything, like who called, what they said, and if anyone on my team has responded. It's very convenient. The dashboard is organized strategically, catering to what I'm looking for and offers a lot of voice mail options. The initial setup was very easy, and overall, I'm pleased with where we're at with 800.com now. Review collected by and hosted on G2.com.

The SMS tool is very difficult because it has so many steps in it. It's kinda complex and kinda detailed, which makes it challenging to ensure everything is in place without risking legal issues. I wish it could be eased up a little bit. Review collected by and hosted on G2.com.

What I like best is how easy it was to get a vanity number that actually fits my business. The setup process was straightforward, and the online dashboard and mobile app make it simple to manage calls and settings. The service feels reliable, and it has already become a helpful part of my daily workflow. Review collected by and hosted on G2.com.

The only thing I dislike so far is the number of add-on fees for extra features. The core service works very well, but many useful options require separate upgrades, which can make the overall cost higher than expected. Review collected by and hosted on G2.com.

We have had no issues at all with the service. It was easy to setup and easy to make changes. One of the problems we encounter a lot with online services is what I will call the "backoffice". Especially billing. But I have not had any issues at all.

It was simple to get a custom toll-free number from the service. I have used similar companies in the past and it definitely was not as simple as it was here.

We use the number for advertising and have it plastered on pens, mugs, and the like. This allows us to advertise one phone number across the entire state for potential clients to use. Review collected by and hosted on G2.com.

There is nothing to dislike. If you got this far in your search for a service then you know what you want and would have eliminated vendors. Review collected by and hosted on G2.com.

I use 800.com for my construction business and it's great. I really like their AI features. It makes answering calls so much better, and it feels like it eliminates the need for two or three front desk employees. It helps me assess if calls are valuable and shortens the time spent on the phone with live conversations. I also find it easy to use, especially since 800.com offers a lot more phone numbers. The enrollment was very easy, and I rate it a 10 on a scale from one to 10 for recommending it to someone else. Plus, I use the app on my iPhone, which adds to the convenience. Review collected by and hosted on G2.com.

Their platform could be a little more user-friendly. Review collected by and hosted on G2.com.

I really like how awesome the response team is at 800.com. They get back to you so quickly, and it’s not just one person, but a couple people who help out. The owner is also amazing. What stands out is how easy the whole process is, including the setup and system operation - it's just flat-out easy to do. I even had a situation with number verification, and customer support was quick to clarify the process, which shows their great response time. Everything works so well that I don’t think there’s any need for improvement, and I love how brilliantly it functions. Plus, the initial setup was super simple and fast, taking less than five minutes. Review collected by and hosted on G2.com.

No dislikes Review collected by and hosted on G2.com.

I really like how 800.com makes calling different numbers very easy, especially for numbers I don't have direct access to, like 800 numbers at school or work. It solves the problem of dialing these harder-to-access numbers by making connections cheaper and more accessible. I appreciate that 800.com is an alternative to traditional phone services, offering ease of access, user-friendliness, reliability, and convenience. What I love about 800.com is that the only setup needed was to install it, and it was easy to start making calls without complex setup processes. I was happy that all I had to do was download the app, sign up, and everything was ready in about fifteen to twenty minutes. Knowing I didn’t have to go through any other steps was very helpful. Review collected by and hosted on G2.com.

when I saw the name 800.com, I wasn't sure if it was just, like, for 800 numbers. One thing I might want to improve was, when I'm making a phone call, it can show my name, if possible, like my phone number that shows, so for example, when I tried to call my friend, they didn't know it was me. If there's any way I could change the settings to where they can see my name and know that it's me. Review collected by and hosted on G2.com.