800.com Reviews & Product Details

What I like best is how easy it was to get a vanity number that actually fits my business. The setup process was straightforward, and the online dashboard and mobile app make it simple to manage calls and settings. The service feels reliable, and it has already become a helpful part of my daily workflow. Review collected by and hosted on G2.com.

The only thing I dislike so far is the number of add-on fees for extra features. The core service works very well, but many useful options require separate upgrades, which can make the overall cost higher than expected. Review collected by and hosted on G2.com.

I appreciate how easy it was to get started with 800.com; the setup process was intuitive and straightforward, meeting the level of usability I expect from a tech company. Leveraging a professional toll-free number has been enormously beneficial for our nonprofit, especially in offering a simple way for people to reach out and speak with a live person. I value the call forwarding feature, which ensures I never miss an inquiry, and enjoy the ease of setting up and customizing our brand's phone number. Recording and editing greetings quickly and easily is another plus, along with the ability to check voicemail messages at my convenience. Using 800.com in conjunction with solutions like WordPress and Google Workspace adds to its utility. The simple UX and easy customization options, like editing greetings, make it appealing to continue using the service. Review collected by and hosted on G2.com.

I wish the pricing was just a little bit cheaper, I would like more customizations lije having a toll free number with our brand's name. Review collected by and hosted on G2.com.

We have had no issues at all with the service. It was easy to setup and easy to make changes. One of the problems we encounter a lot with online services is what I will call the "backoffice". Especially billing. But I have not had any issues at all.

It was simple to get a custom toll-free number from the service. I have used similar companies in the past and it definitely was not as simple as it was here.

We use the number for advertising and have it plastered on pens, mugs, and the like. This allows us to advertise one phone number across the entire state for potential clients to use. Review collected by and hosted on G2.com.

There is nothing to dislike. If you got this far in your search for a service then you know what you want and would have eliminated vendors. Review collected by and hosted on G2.com.

I find 800.com incredibly valuable for our roofing business because of its seamless call management. We never miss a call, which is crucial for our operations. What I love most is the ability to use a toll-free 800 number and incorporate our business name into the phone number. This feature stands out because it enhances our branding, especially on social media and truck wraps, making our business look professional and appealing to customers. Additionally, setting up 800.com was super easy, which saved us a lot of time, and we were able to do everything online conveniently. Generally, these features contribute to our smooth business operations and customer engagement. Review collected by and hosted on G2.com.

I am not satisfied that call tracking from Google isn't free with 800.com. I believe this feature should be included without extra costs. Review collected by and hosted on G2.com.

I really appreciate the efficiency 800.com brings to my business communications by ensuring we never miss another call or lead. The convenience of having a log of who called and the ability to access voicemails left by callers is invaluable. The setup experience was impressively smooth and straightforward, far easier than I initially anticipated. I am particularly fond of the ability to use extensions to route calls to specific departments or individuals, like having options for sales and support, which makes it much easier to manage communications. Additionally, the competitive pricing and comprehensive service offerings made 800.com stand out as an excellent choice over other vendors I considered. Review collected by and hosted on G2.com.

I find the integration with CRM systems like HubSpot not as seamless as I would prefer. An easier integration would greatly enhance the experience. Review collected by and hosted on G2.com.

I really love how clean, intuitive, and easy-to-navigate the dashboard is—it just makes sense. Setup was incredibly fast and straightforward, which I really appreciate. I was able to get up and running right away without any complicated steps. The voicemail-to-text feature is a total game changer—getting a text when someone leaves a voicemail and being able to listen right from my phone without logging in saves so much time. I’ve also noticed the recent improvements to the one-to-one texting feature, which is great to see. It’s clear the platform is evolving and listening to users. Review collected by and hosted on G2.com.

Even with the improvements, texting customers back is still harder than it should be. I wish there were a more seamless way to respond—ideally without having to log into the interface every time. It would make communication much faster and more natural. The pricing also feels a bit high compared to similar services. Review collected by and hosted on G2.com.

What I appreciate most about 800.com is the straightforward setup process for our account and the ease of selecting a business number. Everything was fast, intuitive, and required minimal technical know-how. In just a few minutes, we secured a professional phone number that matched our existing office line, and the platform allowed us to tailor the settings to suit our firm’s requirements. The system integrates seamlessly with our existing office workflow, making it simple to manage calls daily. For a busy law office, this level of efficiency and convenience is truly invaluable. Our callers can reach us at any time without delay, and the call quality is consistently clear, even with frequent daily use. Review collected by and hosted on G2.com.

Our overall experience has been very positive both with the online dashboard and customer support. Review collected by and hosted on G2.com.

800.com simplifies the process of setting up and managing a toll-free number. We primarily use it for call forwarding to our existing phone system, and it has proven to be very reliable. The platform is intuitive, making it easy to navigate, and getting started was both quick and seamless. During the onboarding process, customer support was responsive and addressed all of my questions clearly, which made everything even easier. This service allows us to maintain a professional presence without having to make major changes to our current setup. Review collected by and hosted on G2.com.

Since we use 800.com solely for call forwarding, we don't utilize many of its additional features, which makes some areas of the interface seem more comprehensive than necessary for our needs. For teams seeking advanced options such as detailed call routing or analytics, those capabilities are available and might be very useful. However, for us, it's the straightforwardness that matters most, and 800.com provides exactly the simplicity we want. Review collected by and hosted on G2.com.

I love how easy 800.com was to set up. The process was smooth, and I only needed a quick call with one of their representatives, who was incredibly helpful and guided me through everything efficiently. I find the setup and assignment of numbers straightforward, and the call recording feature is extremely useful from an operational standpoint. The dashboard’s user-friendly nature makes it very helpful for managing tasks. Their support team stands out for being very responsive, easy to contact, and quick in resolving any issues I encounter. On top of all this, the service is cost-effective, sparing me from spending excessively on vanity and 800 numbers. The system’s ability to forward my main line into different telephone support systems proves invaluable, ensuring nationwide reach. Integrating 800.com with tools like Dialpad and potentially Intercom demonstrates its flexibility and compatibility with existing systems. Overall, it's an affordable, easy-to-use solution that genuinely caters to my business needs, making it a service I would confidently recommend and repurchase. Review collected by and hosted on G2.com.

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What I like best about 800.com is the simplicity and reliability of the platform. The dashboard is very intuitive, and I can easily manage call forwarding, voicemail, and message notifications in real time. The ability to set up professional toll-free numbers quickly makes our business look more credible and organized. I also appreciate that all features work smoothly without needing complex configurations. Review collected by and hosted on G2.com.

There’s very little to dislike, but I’d like to see more advanced integrations with CRM systems and marketing tools. Occasionally, there are minor delays in updating call logs on the dashboard, though it’s not frequent.

One important improvement would be making it easier to forward or overflow calls to phone numbers in other countries. Currently, this process is not as intuitive as it could be, and simplifying international call forwarding would add great value for businesses that operate globally.

Adding a mobile app with expanded control options would also enhance the overall experience, especially for users managing multiple lines. Review collected by and hosted on G2.com.