800.com Reviews & Product Details

800.com has stellar customer service and support. Whenever I run into an issue, the reps stay with me until it’s completely resolved. I love the seamless use of online services along with on-the-ground access. They track my text messages online and also alert me on my phone, which makes it easy to keep up with my communication activity. Review collected by and hosted on G2.com.

The online interface isn’t particularly intuitive. It takes some time and effort to learn your way around and figure out how to set up the features within your account. Review collected by and hosted on G2.com.

I love all the features 800.com has. It allows me to be available to partners and the community by answering my calls and taking messages when I'm unavailable to do so. I can show my creativity through features like welcome calls and voicemails, which leave a professional look for my non-profit. These features make my organization look much bigger than it is and make what I offer stand out better and more polished. The initial setup was also very easy. Review collected by and hosted on G2.com.

The only thing I could think of, would be the option to pay the way I want to pay such as paying a few days early instead of having to wait for the scheduled payment date. Review collected by and hosted on G2.com.

I love 800.com because, as I mentioned, it's crucial for my brand new business to have a dedicated phone number. The ability to make and receive telephone calls and texts is extremely important for a startup, and 800.com provides these services seamlessly. Their pricing and benefits are paramount for my business needs. I also appreciate their inexpensive features, which are perfect for us. Integrating 800.com with my Gmail and Chrome services makes it even more valuable. The initial setup was quick and extremely easy. Review collected by and hosted on G2.com.

I have no complaints, 800.com is great. Review collected by and hosted on G2.com.

I like how 800.com can forward calls to my phone but also lets me use the app to make calls from the 800 number, so I don't have to use my private cell number. It's perfect for my small business, allowing me to see messages, voicemails, and who called easily. The price point is great, and it's very easy to use. The app makes managing calls simple by forwarding to my phone, taking and transcribing voicemails. The setup support was great, and the transition was seamless. I've had a perfect experience, and I would give it a ten. Review collected by and hosted on G2.com.

Not knowing the call is from a fowarded 800.com phone call when it rings in is both a pro and a con. It's nice seeing the phone number coming in and I can usually guess it might be from a customer, but then I don't always know who it is because there's no caller ID. So that makes call forwarding a little less helpful. Review collected by and hosted on G2.com.

I really love using 800.com for my business. It's great that my business number is linked to my website, which makes it so professional for clients. I appreciate how when I'm busy on the phone, it automatically goes to an answering system, so I don't lose any calls. It saves me a great deal of money by eliminating the need for a separate answering service or receptionist. The message prioritization feature is extremely valuable, allowing me to know when a message is urgent and to handle important calls immediately, like those involving lawsuits. Setting up 800.com was extremely easy, even for someone not very tech-savvy like me. I'm also impressed with how customizable its features are, making it fit perfectly for my business needs. Review collected by and hosted on G2.com.

Absolutely nothing, 800.com. takes care of all of my answering service needs! Review collected by and hosted on G2.com.

800.com was super easy to set up and get using right away. The pricing is fantastic for all the features they offer compared to the other services out there. Very happy with the system. Review collected by and hosted on G2.com.

The only downside that I can see at this time is the limited number of extensions. As of now it only goes to 25 so if you need to set up more than 25 extensions that is not possible from what I was told. Review collected by and hosted on G2.com.

I really like how easy it is to setup. Very fast search for the toll free number I desire in particular the ability to use wildcards in the search. Once chosen the number is activated in a very short time. Having the ability to forward calls to one or more telephone numbers either sequentially or at the same time is a feature that a traditional toll free setup doesn't offer, the same goes for setting up your own customized auto-attendant. Review collected by and hosted on G2.com.

The main downside to 800.com is the cost as compared to a traditional toll free number from your telephone services company. Review collected by and hosted on G2.com.

I like 800.com for its seamless integration with any platform we are using. It doesn't require additional tools or learning, which is great for training new employees. This ease of use is especially beneficial for a small business like ours. The learning curve is quick and straightforward without a cumbersome training process. I also appreciate the simple setup; it was like getting out of the box and going. It's a great experience working with 800.com, particularly in combination with Nextiva. Review collected by and hosted on G2.com.

The only thing that could be easier is if it was available on an app where you could use it. Review collected by and hosted on G2.com.

I find 800.com to be very robust with a nice and simple platform online. I never have any problems with voice quality or dropped calls. It's very user-friendly and offers a lot of options at a great price. It's also really easy to set up for different sales team members through extensions, voicemails, automations, missed calls, and appointments. The customer support is excellent and very quick to respond, usually getting back to me within 24 hours if I need help. Review collected by and hosted on G2.com.

I think 800.com could really use more integration with different platforms. There are a couple other software I use, and I always see the main three, like RingCentral or Lightspeed. If there were some more integrations with different platforms where I could have everything in one, that would be excellent. There's no integration with my CRM, and that's something I wish it had. Review collected by and hosted on G2.com.

I find 800.com really useful because it helps me keep track of every single call that I've made and every call that comes in. It gives me all the information regarding voicemails, allowing me to track all those voice mails easily. I appreciate being able to listen back to all the call recordings. This is particularly valuable because there are times when I miss certain things to note down, and having those recordings means I can go back and check what was said, keeping track of everything. The cost-effectiveness of the service also stands out for me. Additionally, the initial setup was very easy. I had set up an onboarding call, but it turned out I didn't need it because I could figure out everything after checking the website a little bit. Review collected by and hosted on G2.com.

For me, since I live in Mexico, I have noticed that the connection between calls aren't as good for other people. For me, I hear them perfectly, but usually for them, there's a little bit of static or I have to set my VPN and set other things to make sure that they can hear me clear. Review collected by and hosted on G2.com.