---
title: 800.com Reviews
meta_title: '800.com Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1066 reviews by the users' company size, role or industry
  to find out how 800.com works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 1066
  scale: '5'
date_modified: '2026-09-28'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# 800.com Reviews
**Vendor:** 800.com  
**Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 1,066  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About 800.com
Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems.



## 800.com Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users love the **ease of use** of 800.com, experiencing quick setup and seamless communication with everyone they need. (301 reviews)
- Users appreciate the **easy setup** of 800.com, finding it straightforward and intuitive for managing telecommunications. (232 reviews)
- Users praise the **responsive customer support** of 800.com, enhancing their confidence and satisfaction with the service. (168 reviews)
- Users value the **flexibility of local business number management** with easy setup and cost-effective features from 800.com. (141 reviews)
- Users appreciate the **easy setup and reliable functionality** of 800.com, enjoying its toll-free number feature. (116 reviews)
- Reliability (109 reviews)
- Users love the **user-friendly interface** of 800.com, making setup and management incredibly seamless and efficient. (95 reviews)
- Users value the **great customer service** and seamless experience that aids in business growth and accessibility. (93 reviews)
- Simple (91 reviews)
- Affordable (75 reviews)

**What users dislike:**

- Users find the **pricing to be on the higher side** compared to competitors, wishing for more affordability. (50 reviews)
- Users find the **learning curve steep** , making initial navigation and setup challenging without prior knowledge of phone systems. (25 reviews)
- Users find the **limited features** of 800.com restrict customization and integration, affecting usability and convenience. (25 reviews)
- Users find the **number management features lacking** in the app compared to the website, leading to inconvenience. (25 reviews)
- Users face **call connectivity issues** with 800.com, impacting their ability to receive and manage communication effectively. (20 reviews)
- Users experience **SMS recognition issues** , limiting effective use of the texting feature with certain companies. (19 reviews)
- Limited Integration (18 reviews)
- Users find 800.com lacks **essential features** like advanced integrations, call forwarding, and a mobile app for better management. (17 reviews)
- Integration Issues (14 reviews)
- Limited Options (14 reviews)

## 800.com Reviews
  ### 1. Easy to Use, Smooth Performance, and Great Value

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ira A. | Director of Online Development, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 28, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

We’ve been very happy with 800.com and use it regularly to manage our toll-free business calling. The interface is clean and intuitive, and the mobile app is especially convenient for managing calls and staying connected when I’m away from my desk. Call forwarding has worked smoothly and reliably for us, and features like custom greetings, voicemail, call recording, texting, and call analytics make it easy to manage our business communications from one place.

Performance has been excellent so far. Calls route properly and we haven’t experienced any significant reliability or technical issues. I also like that 800.com offers integrations with CRM platforms as well as Zapier and Make, along with API and webhook access. That gives us plenty of flexibility to connect our phone service with other parts of our workflow as our needs grow.

The pricing and ROI are probably among the biggest advantages for us. Having unlimited calling available on our plan at a reasonable monthly cost makes budgeting much easier, particularly for a business that relies on a toll-free number. Compared with paying separately for a number, calling, texting, analytics, and other business-phone features, there is a lot of functionality included for the price.

Support and onboarding have also been straightforward. The platform was easy to get set up, and the help documentation is written clearly enough that I can usually find what I need without having to contact support.

I also like the direction 800.com is taking with AI and automation. Features such as voicemail and call transcription are useful for quickly reviewing communications, while 800 Intelligence can provide AI-generated call summaries, scoring, and recommended follow-up actions. There are also AI Agent capabilities available for things like answering common questions, lead qualification, appointment booking, and after-hours coverage. Even though we don't need every AI feature in our everyday workflow yet, having those capabilities available gives us room to automate more as our needs grow.

Overall, 800.com gives us a good combination of an easy-to-use UI, reliable performance, useful integrations, strong business calling features, AI capabilities, straightforward support, and excellent value for the price. We’ve been very satisfied with the service.

**What do you dislike about 800.com?**

There really isn’t much we dislike about 800.com, as the service has worked very well for us. The one feature I would like to see is the ability to connect 800.com directly to standard VoIP/SIP desk phones. We use the mobile and desktop options, but having native support for physical VoIP phones would give us more flexibility in an office environment and make 800.com an even more complete replacement for a traditional business phone system.

**What problems is 800.com solving and how is that benefiting you?**

800.com has allowed our small business the opportunity to use a branded toll-free number that gives us the professional edge with clients. Call recording features have also made it easier to ensure we are providing the best possible experience to each and every user of our platform.

**Official Response from Tom English:**

> We're delighted to hear that 800.com has been beneficial for your small business, providing you with a branded toll-free number and call recording features to enhance your professional image and customer experience.

  ### 2. Affordable Business Line at great prices and confidence with 800.com

**Rating:** 4.5/5.0 stars

**Reviewed by:** Powell P. | Recovery Specialist, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 22, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I like how easy it is to find a good number, because it helps clients remember us and call back without any hassle. The price is very affordable, which is a big plus—especially with rising costs. The back-office messages and voicemails add value by making my business look very professional. I also appreciate the ability to text on the 800.com to build rapport with a potential client before a phone call. A potential client is more likely to respond to opening texts to build confidence into a phone call. When you have an 800.com phone number it feels like a big company is backing you and establishes you as a national company and it drops the stigma of having to pay for an unrecognized area code. Many people feel comfortable calling an 800.com number because they know its toll FREE.

**What do you dislike about 800.com?**

The 10DLC verification has been difficult to get text messaging approved. They keep denying me without giving a reason. It's been frustrating, as I had to send two emails to customer service to get something done. However a customer service rep quickly got back to me and verified that I needed to make some small changes and I did so now I have the 10DLC requirement done for text messaging.

**What problems is 800.com solving and how is that benefiting you?**

800.com gives my business a certified, legitimate look, making it easier for clients to remember my number and call back. The affordability helps with rising costs, and the back office features make me look professional. When people call my 800.com phone number they have the feeling it is a big confident corporation that has their back.

**Official Response from Christina Reynolds:**

> Thank you for taking the time to share such detailed feedback!

We’re glad to hear that your vanity number, affordability, and voicemail features are helping your business look more professional and memorable to customers. That’s exactly the kind of value we aim to provide for growing businesses.

We also appreciate your honest feedback regarding the 10DLC verification process and experience, we understand how frustrating it can be. The verification process is regulated by carriers and we are actively working on ways we can improve our customers experience, increase first time approvals and expedite the process.

All of our plans come with a fax number and you can add one anytime in your dashboard or reach out to us directly at Support@800.com and we can help get it setup for you :)

Thanks again for choosing 800.com — we truly appreciate your business and your feedback.


  ### 3. Exceptional Features, Secondary Latency Issues

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jackie M. | Office Administrator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 13, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I love that 800.com records the conversation, allowing us to go back and reference it if we need to contact the customer again or remember something we might have forgotten. I also love the text feature. The initial setup was very easy.

Working in the construction business , I’ve been thoroughly impressed by how effectively they utilize 800.com to drive client engagement. They’ve integrated text-enabled toll-free numbers into their outreach, allowing for prompt, professional two-way SMS communication alongside standard voice calls. Their use of real-time analytics to track lead attribution shows a sharp, data-driven approach to business operations.

**What do you dislike about 800.com?**

I’ve seen firsthand how effectively they manage client operations using 800.com. Their multi-line setup and call-routing structure make reaching the right person seamless. The only area that could use improvement is the occasional latency or delay during phone calls, which can cause a brief lag in live conversation. If 800.com optimizes its call connection speeds, the communication setup would be completely flawless.

**What problems is 800.com solving and how is that benefiting you?**

As a professional overseeing ongoing client operations, 800.com has become an essential tool for establishing immediate brand credibility and standardizing how we communicate with clients. Its core infrastructure—from rapid vanity number setup to automated multi-line call routing and two-way SMS outreach—directly addresses recurring issues like fragmented communication and missed inbound leads. Beyond call handling, the built-in analytics offer clear visibility into lead-source attribution, which gives us actionable insight into marketing performance.

The main area that still needs improvement is audio latency. Periodic call lag introduces a slight delay during live conversations, which can briefly disrupt the natural flow of speaking. If connection stability and voice latency are further optimized, 800.com would feel like a truly unassailable communication solution for modern, high-volume operations.

  ### 4. Helpful Payment Reminders and Truly Caring Customer Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katrina T. | Founder & Principal Strategist, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 28, 2026

**What do you like best about 800.com?**

As a startup, I’ve been dealing with some cash flow challenges, so I really valued the notifications letting me know when my next payment was coming due. When I realized I was going to miss that payment, I emailed customer service and got a response right away. The reply even included his picture, which made it feel like I was dealing with a real person who was actually paying attention and trying to help.

I was especially relieved when he told me my number would still be available for a short time. I was eventually able to make the payment and get back on track. Overall, I came away feeling like 800.com genuinely cared, and that customer service interaction has really endeared the company to me.

**What do you dislike about 800.com?**

My main challenge right now is figuring out some of the features. It seems like the messages I send to customers outside my business hours aren’t meeting certain requirements. I selected one of the provided options instead of writing the wording myself, but I still got a notification telling me to return to my dashboard to resolve the issue. So far, I haven’t been able to fix it on my own, so I’m planning to reach out to customer service for help.

**What problems is 800.com solving and how is that benefiting you?**

800.com has helped my company come across as accessible to organizations worldwide. Even though I mainly focus on organizations in the Northeast United States, groups interested in my services can still reach me from anywhere around the globe.

  ### 5. 800.com: Easy Setup, Fantastic Pricing, and Feature-Rich

**Rating:** 5.0/5.0 stars

**Reviewed by:** Todd R. | Sr. VP, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 14, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

800.com was super easy to set up and get using right away. The pricing is fantastic for all the features they offer compared to the other services out there. Very happy with the system.

**What do you dislike about 800.com?**

The only downside that I can see at this time is the limited number of extensions. As of now it only goes to 25 so if you need to set up more than 25 extensions that is not possible from what I was told.

**What problems is 800.com solving and how is that benefiting you?**

We are able to provide a 888 number so our agents do not have to use their cell so that is a plus as that was the main thing we were wanting to solve but not go with a big solution and pay a very high fee. We are all remote workers and needed something that was online.

**Official Response from Christina Reynolds:**

> Thank you so much for the great review!

We’re thrilled to hear that 800.com was easy to set up and provided the features and pricing your remote team was looking for. Helping businesses create a professional communication system without the complexity or cost of larger enterprise solutions is exactly what we strive for.

We also appreciate your feedback regarding extension limits. Insights like this are very valuable as we continue evolving the platform to support larger and growing teams with more advanced communication needs. We have actually been looking at adding the ability to add 'custom extensions' which would enable you to put any number you would like, thus removing that limit :) We should have this feature soon!

If you’d be open to sharing any additional feedback, please email support@800.com
 and ask for Christina — we’d love to learn more about how you use 800.com.

Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your remote workforce!

  ### 6. Perfect for Small Businesses and Remote Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luis H. | Technology Services Lead, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 02, 2026

**What do you like best about 800.com?**

We've been using 800.com for our business phone system, and it has been an excellent experience from day one. As a growing IT services company, we needed a solution that was professional, reliable, and easy to manage, and 800.com has delivered on all three.

UI / UX: The interface is clean, modern, and intuitive. Setting up phone numbers, extensions, call routing, voicemail, and business texting was straightforward, and I rarely have to search for a feature. Everything is organized in a way that makes managing our phone system simple.

Integrations: While our needs are fairly straightforward today, the platform works well alongside the other cloud services we use to run our business. The flexibility gives me confidence that it can grow with us as our requirements evolve.

Performance: Call quality has been consistently excellent. Calls connect quickly, audio is clear, and I haven't experienced any reliability issues. Business texting and voicemail have also performed exactly as expected, which is critical when communicating with customers.

Pricing / ROI: The pricing is very reasonable, especially compared to traditional business phone systems. For a small business, the value is outstanding. We were able to establish a professional presence with an 800 number without the cost or complexity of legacy phone solutions.

Support / Onboarding: Getting started was quick and painless. The onboarding process was easy to follow, and when I had questions, customer support was responsive, knowledgeable, and genuinely helpful. It's refreshing to work with a company that values the customer experience.

AI / Intelligence: I haven't had the opportunity to use the AI features yet, so I can't comment on that aspect of the platform. Based on my experience with the rest of the service, I'm looking forward to exploring those capabilities as our business continues to grow.

Overall, 800.com has been a dependable and cost-effective solution that helps our business present a professional image while keeping communications simple and reliable. I would confidently recommend it to any small business or growing company looking for a modern virtual phone system.

This version is more credible because it only comments on features you've actually used.

**What do you dislike about 800.com?**

Honestly, I haven't run into any major issues so far. The few improvements I'd like to see are more enhancements than complaints, such as additional integrations, richer analytics, and expanded AI capabilities.

**What problems is 800.com solving and how is that benefiting you?**

Honestly, I haven't run into any major issues so far. As a startup with remote employees located throughout the United States, 800.com has been a great fit for our business. It has provided the reliability and flexibility we need to stay connected with our customers and team members regardless of location. The few improvements I'd like to see are more enhancements than complaints, such as additional integrations, richer analytics, and expanded AI capabilities. Overall, it's been a solid platform that has grown with our business.

**Official Response from Christina Reynolds:**

> We're glad to hear that 800.com has provided the reliability and flexibility your startup needs! Thank you for the glowing review. Your feedback for enhancements is valuable to us as we strive to enhance our platform to better serve your business.

  ### 7. Toll-Free Calls & Seamless Messaging Elevate Our Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sameer Q. | ceo, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 31, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I like that 800.com allows customers to call us toll-free, which means they don't have to worry about the cost when communicating with our sales and service departments. I also appreciate the feature where voice messages appear as text, making it easy to forward them in words to other departments in our company. Additionally, the summary of messages helps us ensure all messages are replied to without missing any. The initial setup was extremely easy and straightforward, which was a great start.

**What do you dislike about 800.com?**

nothing so far

**What problems is 800.com solving and how is that benefiting you?**

800.com allows customers to call us free of charge, ensuring they can communicate with sales and service departments without cost concerns. It converts voicemails to text for easier forwarding and provides message summaries to track replies accurately.

  ### 8. Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Stephanie E. | Founder and Owner, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 27, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I really love how clean, intuitive, and easy-to-navigate the dashboard is—it just makes sense. Setup was incredibly fast and straightforward, which I really appreciate. I was able to get up and running right away without any complicated steps. The voicemail-to-text feature is a total game changer—getting a text when someone leaves a voicemail and being able to listen right from my phone without logging in saves so much time. I’ve also noticed the recent improvements to the one-to-one texting feature, which is great to see. It’s clear the platform is evolving and listening to users.

**What do you dislike about 800.com?**

Even with the improvements, texting customers back is still harder than it should be. I wish there were a more seamless way to respond—ideally without having to log into the interface every time. It would make communication much faster and more natural. The pricing also feels a bit high compared to similar services.

**What problems is 800.com solving and how is that benefiting you?**

800.com has streamlined how I manage incoming business calls by keeping everything organized in one place, even when I’m on the go. I no longer worry about missing important voicemails because I get instant text alerts and can listen to messages right from my phone, which keeps my response time fast and efficient. The platform also gives my business a polished, professional presence with a dedicated number, and its simple, intuitive setup saved me time right from day one.

One of the best features for my workflow is the ability to route calls through a phone tree and set a secondary number to ring if the first line isn’t answered. This is incredibly helpful when you have a business partner or staff, because it ensures clients can still reach a real person without delay. Overall, 800.com helps me stay responsive, organized, and professional without adding complexity to my day.

  ### 9. Professional and Easy-to-Use with Affordable Pricing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Qwana S. | Respiratory Therapist, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 23, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I appreciate 800.com for helping me separate my personal calls from business ones, which makes my business look more professional. I find the ease of use impressive, as the app is very easy to navigate. Additionally, having the ability to set a professional business number is a great feature. The cost is reasonable, making it not expensive for my needs. Lastly, the initial setup was very easy, and I didn't encounter any issues when I signed up.

**What do you dislike about 800.com?**

I have no dislikes

**What problems is 800.com solving and how is that benefiting you?**

800.com helps me separate personal and business calls, making my business look more professional. The app is very easy to navigate, and I appreciate having a professional business number.

**Official Response from Christina Reynolds:**

> Thank you for sharing your positive experience with 800.com. We understand that getting familiar with the platform can take some time, but we're here to help if you have any questions or need assistance! Please don't hesitate to reach out to support@800.com.

  ### 10. Pirates and Crooks!!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Speedy Sloth . | Entrepreneur, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 13, 2026

**What do you like best about 800.com?**

Nothing.  Nothing. And NOTHING. Nothing.

**What do you dislike about 800.com?**

800.com engages in unscrupulous business practices. from the start. When I searched for this vanity number on competitor sites, it was available at a better price. However, 800.com purposely held and locked the number so it could not be purchased through a competitor, forcing me to pay your higher rates. I actually viewed the number through two other companies first and was able to navigate between them freely without the number being locked. It was only after I viewed it on 800.com that the number became unavailable on the other sites. Even after closing the window on 800.com, the number remained locked for several hours, which ultimately forced me to purchase it through your service.  I don’t do business with unscrupulous companies, and at the first opportunity that I had to cancel I did. As expected 800.com charge me $100 port fee. My total yearly bill with my new carrier, NumberBarn in addition to Voicemail services, is exceedingly excessively less than the two months of service plus the port charge that I charged that I was charged by 800.com. Pirates and crooks! 

Once again, 800.com engages in unscrupulous business practices. Consequently, I will be leaving negative reviews regarding this experience. Furthermore, I will be advising the SBDC, the SBA, and the many, many other business agencies I work with against using 800.com for vanity numbers.

**What problems is 800.com solving and how is that benefiting you?**

800.com didn’t solve any of my problems. Instead of being a benefit, using 800.com has been nothing but a burden and an added financial expense.

  ### 11. 800.com is Amazing:

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lamone J. | Janitor, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** January 16, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I really really like 800.com.  They are pretty Cool and fasinating actually.  They are very understandable people that really care about their clients and their businesses.  If difficult times arrive they are there for you and work with you.  I've had more than one of those moments.  Their pricing is very fair, and the quality of their products is amazing.  I will always remember how they really aided me and helped mme succeed with my business.

**What do you dislike about 800.com?**

There are no downsides.  Everything about them is just Great.

**What problems is 800.com solving and how is that benefiting you?**

I still get my messages and texts from my clients and that's very important to me;  Even when I can't answer calls;  Which I can't right now just because I am too busy at the moment.  I always get the messages in real time and they even have AI Agents that can take your calls for you and just do a whole bunch more stuff as well which is very helpfull;  Taking the messaging service into the outer limits.

  ### 12. Essential Tool for Real Estate Connectivity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 06, 2026

**What do you like best about 800.com?**

I like that 800.com makes it easier for my customers to notice my phone number and answer calls once they see it's me calling. It helps me with all my business ventures, making it easier for people to contact me at any time. I appreciate that it gives us a tool where people can call us instead of using our actual phone numbers. I think it works well with ads and promoting my business ventures. The initial setup was a breeze, definitely a 10 out of 10.

**What do you dislike about 800.com?**

I think more support for the AI assistant on 800.com would be helpful. I'd like to see improvements in AI assistant management, like more updates, more text messages, emails, and new software improvements. This could really help us improve in the future.

**What problems is 800.com solving and how is that benefiting you?**

800.com makes it 10 times easier for customers to notice my number and answer calls. It keeps me connected with people anytime, helping with my business and real estate investing.

  ### 13. Exceptional Service and Branding with Ease

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tranquility Cottage & More Getaways LLC . | CEO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 31, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I use 800.com so customers can reach me at a professional number instead of my cell phone, and it’s also branded, which I love. I really like that they offer a branded number to help showcase my business, and I also appreciate the customer service. Everyone I’ve dealt with has been very helpful and pleasant, and they do what they can to go above and beyond without trying to sell you something you don’t need.

Overall, I like this company and think they’re great. The initial setup was handled by the company, and they explained the “why” behind it in great detail. They also followed up to make sure I was happy with the direction of the setup and to see whether I wanted to add more features or change anything. They explained everything in a manner that was easy to understand, and you can always change the layout later or at any time.

The only thing I didn’t care for—and still don’t—is the number verification setup and the overall process. I’m having quite a few problems with that, and their hands are tied as far as that process goes. Please do a lot of research, because they can only help so much with this.

**What do you dislike about 800.com?**

I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a few questions about what they’re looking for from me. It would be helpful to have that information before I call them back, instead of returning the call with no context. I’d also like to integrate my number on the platform my website is on, and be able to track its performance through Google Analytics and Google’s system.

**What problems is 800.com solving and how is that benefiting you?**

I was using a cell phone number I bought through AT&T, and I was getting so many sales calls that it became really disruptive. It was supposed to be a business line, but it didn’t feel that way. Now I have 800.com providing a more professional number for my business, which makes it easier to separate business calls from personal ones and know which calls to prioritize.

**Official Response from Christina Reynolds:**

> Thank you so much for this incredibly thoughtful and detailed review!

We’re thrilled to hear that 800.com has helped give your business a more professional and branded presence while making it easier to separate business and personal communication. It’s especially meaningful to hear your kind words about our customer service team and the onboarding experience.

We also truly appreciate your honest feedback regarding the verification process. We understand how frustrating that experience can sometimes feel, especially since portions of the process are tied to industry-wide carrier and compliance requirements outside of our direct control. Our team always aims to guide customers through it as smoothly as possible, and insights like yours help us continue improving the education and support around it.

Your ideas around lead qualification and pre-call intake questions are fantastic suggestions. Our newest AI Voice Agent feature can do exactly that and we would be happy to set you up.  For deeper website and Google Analytics integrations, we do have a full google analytics integration and our call tracking feature would be perfect for more web analytics. Having more context before returning calls and improving attribution visibility can make a huge difference for businesses managing inbound leads.

If you’d be open to sharing more about your ideal lead workflow or integration goals, please email support@800.com and ask for Christina — we’d love to learn more from your feedback and get you setup with these tools.

Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business growth!

  ### 14. Easy to Use, Perfect-Fit Business Numbers with Smooth SMS Verification

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 04, 2026

**What do you like best about 800.com?**

It’s very easy to use, and it helps make sure you get a phone number that fits perfectly for your business. I also like the SMS verification system—it makes it super easy to get my numbers verified and provisioned for texting.

**What do you dislike about 800.com?**

Sometimes it’s a little difficult to navigate through the menus. For example, the other day I tried to find the menu to change the caller ID for one of my numbers, but I wasn’t able to locate it.

**What problems is 800.com solving and how is that benefiting you?**

It saves me from having to spend thousands of dollars on a localized PBX system for my business, and it also gives me the ability to text my clients. I also appreciate the call routing and forwarding features, which help make sure my clients reach the right people at the right time.

  ### 15. Perfect for Professional Yet Private Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ski SKi B. | Owner, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 28, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I use 800.com for my radio station to connect with callers while keeping my personal number private, which also helps avoid spam and directs my listeners straight to me. I love being able to share my 800.com number to my phone, allowing everyone from Facebook to call me anytime while maintaining my talk number's privacy, and it makes me look more professional. The setup was very easy, and I think it's a great tool because we chose it over the competition based on quality.

**What do you dislike about 800.com?**

I love it

**What problems is 800.com solving and how is that benefiting you?**

800.com lets me use a separate number for my radio station, avoiding spam and keeping my personal number private. I can direct listeners straight to me, and it looks more professional.

  ### 16. Inexpensive Service That Enhances Business Presence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ericka W. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 27, 2026

**What do you like best about 800.com?**

I like that 800.com is very inexpensive. It also helps give my small business a more significant business presence on the web. It's been a great experience so far, and I'm looking forward to using it more. The initial setup was extremely easy as all we had to do was pick the number we wanted. There were plenty of choices, which was great, and we were able to make the number match my business name so people can remember it easier. Having an 800 number makes my business look more global or nationwide, which is important for me because my business operates across the nation from Georgia to California.

**What do you dislike about 800.com?**

So far I have no complaints.  Very easy to use.

**What problems is 800.com solving and how is that benefiting you?**

Using 800.com gives my business a professional look and a big business presence. I find that the 800 number makes it appear more global, making customers think it's larger than just a Georgia business.

**Official Response from 800.com Marketing:**

> Thank you for sharing your positive experience with 800.com! We're pleased to hear that the setup process was easy and that you were able to find a vanity number that matches your business name. Happy calling!!

  ### 17. Efficient Call Screening with Some Setup Hiccups

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jeannita T. | Program Specialist, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 26, 2026

**What do you like best about 800.com?**

I like that 800.com gives me a screening ability and acts like a personal assistant, so I don’t have to give out my personal cell phone number. It screens calls and takes messages for me, allowing me to call back customers at my convenience. It also allows me to receive text messages from people without sharing my phone number.

**What do you dislike about 800.com?**

Sometimes I don't get the calls transferred to my cell phone number immediately. And sometimes the voicemails don't come through in a timely fashion. The initial setup was actually kind of difficult because the calls kept getting transferred to my spam and were blocked by T-Mobile, which required me to make special provisions with my provider. Also, the interface was not easy to set up, and I had to get help from a customer service representative, so it was kind of difficult.

**What problems is 800.com solving and how is that benefiting you?**

I use 800.com to screen calls without giving out my personal number. It acts like a personal assistant, taking messages so I can call back at my convenience. It also lets me receive text messages from people without sharing my personal phone number.

  ### 18. Streamlines Customer Communication, Needs Better Usability

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bryan W. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 22, 2026

**What do you like best about 800.com?**

I like how I can offer a phone number where everyone can contact the business directly. It is beneficial that it allows me to segment which salespeople get the higher percentage of calls. This capability is helpful for managing multiple locations and salespeople, as customers can talk directly to the salespeople and get their questions answered through specific departments quickly.

**What do you dislike about 800.com?**

For the most part, I haven't really explored the complexity of all the features. There was some difficulty understanding how to execute those features, so I haven't gone that far in using them. The initial setup was decent, but there was quite a bit of learning involved in figuring out how to set it all up.

**What problems is 800.com solving and how is that benefiting you?**

I use 800.com to connect customers with salespeople directly, which solves quick contact issues. It provides a central phone number for easy customer access, and I can segment call distribution among salespeople.

  ### 19. User-Friendly UI, Reliable Performance, and Responsive Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Frank C. | Owner-Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 16, 2026

**What do you like best about 800.com?**

I’m able to set up extensions, receive texts, and review the full history to analyze call and text data. The UI is very user-friendly and easy to navigate. Pricing feels very reasonable, especially since I can get a custom 800 number and still have access to all the different capabilities. I’ve never run into performance issues or experienced any downtime. Support is also consistently quick to respond whenever I have questions.

**What do you dislike about 800.com?**

Honestly, I haven’t run into any issues while using the service. It doesn’t feel like it’s missing anything; if anything, it includes more features than I’ll probably ever need.

**What problems is 800.com solving and how is that benefiting you?**

It provides a complete phone system without requiring any additional hardware or software, so I don’t have to set up much of anything on my own.

**Official Response from Christina Reynolds:**

> Thank you for sharing your positive experience with 800.com! We're thrilled to hear that you find our user-friendly UI, reliable performance, and responsive support valuable. We strive to provide a seamless experience for our customers, and we're delighted to know that you appreciate the ease of setting up extensions and analyzing call and text data.

Thank you for choosing 800.com!

  ### 20. Simple Setup That Works Exactly as Advertised

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris G. | CEO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 01, 2026

**What do you like best about 800.com?**

It is simple to setup and works as advertised.

**What do you dislike about 800.com?**

I was slightly confused by the options for subscription so I just chose the basic option. I feel like I could have benefited from a higher plan level but I wasn’t sure it was worth it from the descriptions.

**What problems is 800.com solving and how is that benefiting you?**

I needed a toll free number for my new business and I wanted it to be routed to my number. I like the possibility that I can grow the toll free service to enhanced handling when my business grows.

  ### 21. 800.com’s Stellar Support and Seamless Online-to-Phone Messaging

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeannita T. | Writing Instructor-Online, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 07, 2026

**What do you like best about 800.com?**

800.com has stellar customer service and support. Whenever I run into an issue, the reps stay with me until it’s completely resolved. I love the seamless use of online services along with on-the-ground access. They track my text messages online and also alert me on my phone, which makes it easy to keep up with my communication activity.

**What do you dislike about 800.com?**

The online interface isn’t particularly intuitive. It takes some time and effort to learn your way around and figure out how to set up the features within your account.

**What problems is 800.com solving and how is that benefiting you?**

I was looking for a way to maintain an independent phone line that would separate my business calls from my personal calls, so I wouldn’t have to give out my personal cell phone number to prospective clients. Now I have that separate number, and I can answer calls on my cell phone knowing that they are business-related.

**Official Response from Tom English:**

> Thank you for your feedback. We understand that the online interface may have a learning curve, and we're continuously working to improve user experience. Your input is valuable to us as we make enhancements to our platform.

  ### 22. Professional and Creative Solution for Non-Profits

**Rating:** 5.0/5.0 stars

**Reviewed by:** JanetStar V. | CEO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 18, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I love all the features 800.com has. It allows me to be available to partners and the community by answering my calls and taking messages when I'm unavailable to do so. I can show my creativity through features like welcome calls and voicemails, which leave a professional look for my non-profit. These features make my organization look much bigger than it is and make what I offer stand out better and more polished. The initial setup was also very easy.

**What do you dislike about 800.com?**

The only thing I could think of, would be the option to pay the way I want to pay such as paying a few days early instead of having to wait for the scheduled payment date.

**What problems is 800.com solving and how is that benefiting you?**

800.com keeps me connected to partners and the community by handling calls and messages. It enhances my organization's image with features like welcome calls and voicemails, making us look bigger and more polished.

**Official Response from 800.com Marketing:**

> Thank you for sharing your positive experience with 800.com! We're glad to hear that the features have been helpful for your non-profit organization. We understand your feedback about payment options and will take it into account for future enhancements.

  ### 23. Memorable Vanity Numbers, Seamless Call Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Riley S. | Office Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 16, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

800.com has made it much easier for us to manage and track incoming calls for our spa. Having the memorable vanity number 833-FL-26TOX has helped with branding and makes it easier for patients to recall how to contact us. The call recording has helped a TON. What I like most is the call tracking, how easy it is to transfer to a cell phone when I leave the office, and how easy it is to set up. We switched back from a different company because the service is 10/10. The call tracking feature helps us understand who and where calls are coming from. Being able to forward calls to a cell phone is a huge benefit because we are not always at the front desk. We can still answer patient calls, schedule appointments, and make sure nothing is missed. The setup process was also incredibly seamless. We were able to get our vanity number up and running quickly with no technical issues, and everything was straightforward. We use 800.com alongside our CRM, email platform, and social media advertising. While it isn't directly integrated with our systems, we still manage. It allows us to receive and route calls efficiently while our other software handles appointments, patient records, and more, and together these tools help us provide a smooth experience. The initial setup was seamless and the support was great. I'd rate it a 10 out of 10 to recommend.

**What do you dislike about 800.com?**

{"I notice a slight lag when transferring phones. It's not a deal breaker.","Only when we transfer calls, it takes a second to press 1 and cancel it.","800.com isn't directly integrated with our systems. We still manage, but it's not integrated."}

**What problems is 800.com solving and how is that benefiting you?**

800.com makes it much easier to manage and track incoming calls for our spa. The vanity number helps with branding and makes it easier for patients to recall us. Forwarding calls to a cell phone means we can answer patient calls and schedule appts when we're away from the front desk, so nothing's missed.

**Official Response from Christina Reynolds:**

> Thank you for your positive review! We're happy to hear that the initial setup was convenient for you and that the call recording and call transfer features are helpful for your business. We also appreciate your feedback on the call lagging sometimes during transfers and are actively addressing this. If you need anything at all reach out to us at Support@800.com.

  ### 24. Professional 1-800 Number That Streamlines My Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 15, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

What I like most about 800.com is that it's convenient and gives me the professional 1800 number I need for my business, and it's customized. They reach out and stay in contact, and overall they provide very great customer service for the product, which helps make my business look professional. I like that I can integrate it with my website so I'm receiving calls and they're not being missed. The AI tool is basically taking the work off of me, a load, so that I can attend to the business, and it connects with the website, which is awesome since I have a system where you can process payments. It integrates everything and puts everything under one umbrella or one domain, and it's very user friendly. Everything works, and it makes my business perform at its highest capacity to be professional and take on big, even government contracts. The setup was very easy, and honestly I think everything works perfect and I don't have any complaints.

**What do you dislike about 800.com?**

{"I guess the only thing is I really wanted to integrate your AI tool to taking orders for my business through my website. I like the AI to get online. Just like the human. Take the order, and let it process through my Toast system that's connected on my website once you press process orders. Communicate with the customer from the website — my price sheets and donuts — and then process the order."}

**What problems is 800.com solving and how is that benefiting you?**

It solves the problem of staying professional by giving me a 1800 number for my business. I can integrate it with my website so I'm not missing calls, and the AI tool takes a load off me so I can attend to the business. It puts everything under one umbrella.

**Official Response from Christina Reynolds:**

> Thank you so much for this awesome review Hilda!

We absolutely love hearing how your custom number 1-844 TXB-MINI is helping Texas Best Mini Donut stand out and strengthen your brand identity. A memorable vanity number can make such a huge impact, and we’re thrilled we could help you secure one that fits your business so perfectly.

It’s also great to hear that 800.com is helping you stay organized and present a more professional image to your customers. And honestly, we’re pretty thankful for new technology too 😊

Thanks again for choosing 800.com — and if we are ever in Texas, we are coming in for a donut!

  ### 25. Professional 1-800 Number Made Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hilda  M. | CEO, Small-Business (50 or fewer emp.)

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 29, 2026

**What do you like best about 800.com?**

What I like most is that 800.com gives me a professional 1-800 number for my business, so it looks professional and can bring me better opportunities. I also like that they check in anytime you upgrade or have AI, and they reach out and stay in contact with their customers as I'm using the 800 number they provided. I chose them over Grasshopper because they had the 1-800 number I needed available, and unlike the cheaper plan I was looking at, you actually get to interact with live agents. The initial setup was very easy. I'd rate them a 10 for recommending to a friend or colleague.

**What do you dislike about 800.com?**

The one thing I'd improve is the AI tool. Since it integrates with my website, I'd like it to fully process orders. I think they're working on that.

**What problems is 800.com solving and how is that benefiting you?**

It solves the problem of not having a professional 1-800 number for my business, so I can bring in better opportunities and look professional. I also like that they check in and stay in contact with customers as I use the 800 number.

**Official Response from Christina Reynolds:**

> Thank you for choosing 800.com for your business needs. We're pleased to hear that you found the setup process easy and that our team has been helpful. We appreciate your feedback about the AI Agents and want to assure you that we are actively working on enhancing its capabilities to better serve you. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!

  ### 26. Powerful Reporting, Affordable Toll-Free Numbers, and Awesome Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 24, 2026

**What do you like best about 800.com?**

I really love the reports I’m able to generate with 800.com; that’s probably my favorite feature. I also like that I can get new toll-free numbers anytime with minimal cost. On top of that, the customer service has been pretty awesome as well.

**What do you dislike about 800.com?**

Sometimes I’m not able to receive voicemail messages left through 800.com. Also, for some reason, even after almost 10 years, I’m still receiving phone calls intended for the previous owners of my toll-free number.

**What problems is 800.com solving and how is that benefiting you?**

Because I run multiple businesses, I was struggling to keep everything separate using only my two cell phones, which created confusion for both me and my clients. Once I started using 800.com to give each business its own distinct phone number, I was able to better customize things like business profiles and greetings. Now I don’t miss important calls, I immediately know which customer is calling and which business they’re calling about, and it has increased my productivity while reducing the time I used to waste managing customer service calls.

**Official Response from Christina Reynolds:**

> Thank you for your feedback! We're thrilled that you find our reporting feature valuable. We are also actively working to address your concerns to enhance your experience with 800.com.

  ### 27. Essential for New Businesses with Seamless Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** P M. | Member, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 13, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I love 800.com because, as I mentioned, it's crucial for my brand new business to have a dedicated phone number. The ability to make and receive telephone calls and texts is extremely important for a startup, and 800.com provides these services seamlessly. Their pricing and benefits are paramount for my business needs. I also appreciate their inexpensive features, which are perfect for us. Integrating 800.com with my Gmail and Chrome services makes it even more valuable. The initial setup was quick and extremely easy.

**What do you dislike about 800.com?**

I have no complaints, 800.com is great.

**What problems is 800.com solving and how is that benefiting you?**

I use 800.com because it provides me with a business phone number, allowing me to make and receive calls and texts, which is crucial for my new business. It's essential for serving clients promptly. The pricing and benefits make it extremely valuable for my startup.

  ### 28. Seamless Transition and Cost-Effective Call Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karen A. | Property Manager, Real Estate, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 07, 2026

**What do you like best about 800.com?**

I like how 800.com can forward calls to my phone but also lets me use the app to make calls from the 800 number, so I don't have to use my private cell number. It's perfect for my small business, allowing me to see messages, voicemails, and who called easily. The price point is great, and it's very easy to use. The app makes managing calls simple by forwarding to my phone, taking and transcribing voicemails. The setup support was great, and the transition was seamless. I've had a perfect experience, and I would give it a ten.

**What do you dislike about 800.com?**

Not knowing the call is from a fowarded  800.com phone call when it rings in is both a pro and a con. It's nice seeing the phone number coming in and I can usually guess it might be from a customer, but then I don't always know who it is because there's no caller ID. So that makes call forwarding a little less helpful.

**What problems is 800.com solving and how is that benefiting you?**

800.com makes managing calls easy and cost-effective, forwarding them to my phone and transcribing voicemails. It allows me to call from my business number using the app, preserving my personal number's privacy. Switch from a live service due to its better pricing and easy setup.

**Official Response from Christina Reynolds:**

> Thank you so much for this amazing and detailed review!

We’re thrilled to hear that 800.com has helped make call management simple, affordable, and professional for your small business. It’s great to know that features like app-based calling, voicemail transcription, and seamless call forwarding are helping you stay connected while protecting your personal number.

We also appreciate your thoughtful feedback regarding forwarded call identification. Depending on how calls are handled, there are a couple ways to make identifying incoming business calls easier — including optional in-app calling features that provide enhanced caller information, as well as customizable whisper messages that announce when a call is coming from your 800 number before you answer. Feedback like yours helps us continue improving the calling experience and making these tools easier to discover and use.

If you’d like help setting up either of these options, or are interested in giving us additional feedback, please reach out to us at support@800.com and ask for Christina — we’d be happy to help!

Thanks again for choosing 800.com and for the incredible recommendation — we truly appreciate your support!

  ### 29. Professional Appearance, Easy Setup, Highly Recommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Muhammad R. | Owner, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 20, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I use 800.com for my marketing business, California Marketing Pro, so people can reach me by my business number and not contact my private phone number. It helps me let spammers call the 800 number while keeping my private number for family and friends. I like that using 800.com makes my business stand out as being professional. The initial setup was perfect, and I'm really satisfied with how it works.

**What do you dislike about 800.com?**

I need an AI agent to do cold calling and answer calls.

**What problems is 800.com solving and how is that benefiting you?**

I use 800.com so people can reach my business number instead of my private phone, letting me handle business and personal calls separately. It makes my business look professional.

**Official Response from Christina Reynolds:**

> We're glad to hear that 800.com has been helpful for your marketing business and that the initial setup was perfect. We appreciate your feedback and are happy to have you as a satisfied customer! Check out our new AI Agent feature for answering calls at https://www.800.com/ai-agents

  ### 30. Time-Saving Voicemail Reading Feature

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer B. | owner, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 24, 2026

**What do you like best about 800.com?**

I like using 800.com for business calls because it helps me stay on top of customer contacts even when I'm busy. I appreciate the reading feature, which allows me to read voicemails instead of having to listen to them, saving me a lot of time. The initial setup was very easy, and the guides are self-explanatory.

**What do you dislike about 800.com?**

I would like a better caller ID feature.

**What problems is 800.com solving and how is that benefiting you?**

800.com helps me stay on top of customer contacts even when I'm busy. The reading feature for voicemails saves me time by allowing me to read them instead of listening.

**Official Response from 800.com Marketing:**

> Thank you for your positive feedback about our reading feature and the ease of initial setup. Have you tried our Enhanced Caller ID feature? Read all about it here! https://support.800.com/hc/en-us/articles/37989489412749-Enhanced-Caller-ID-The-Ultimate-Guide

  ### 31. Transformative, Cost-Effective Phone Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marc V. | Owner, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 25, 2026

**What do you like best about 800.com?**

I really love using 800.com for my business. It's great that my business number is linked to my website, which makes it so professional for clients. I appreciate how when I'm busy on the phone, it automatically goes to an answering system, so I don't lose any calls. It saves me a great deal of money by eliminating the need for a separate answering service or receptionist. The message prioritization feature is extremely valuable, allowing me to know when a message is urgent and to handle important calls immediately, like those involving lawsuits. Setting up 800.com was extremely easy, even for someone not very tech-savvy like me. I'm also impressed with how customizable its features are, making it fit perfectly for my business needs.

**What do you dislike about 800.com?**

Absolutely nothing, 800.com. takes care of all of my answering service needs!

**What problems is 800.com solving and how is that benefiting you?**

I use 800.com to show professionalism with a custom number, avoid missing calls with an automatic answering system, and save money on an answering service. It also prioritizes urgent messages, enabling me to quickly respond to clients in need.

**Official Response from Christina Reynolds:**

> Thank you so much for this incredible review!

We’re thrilled to hear how much value 800.com has brought to your business — from presenting a more professional image to helping ensure important calls are never missed. It’s especially rewarding to know features like automated answering, message prioritization, and website integration are helping you save time, reduce costs, and respond quickly when it matters most.

We also love hearing that the setup was easy and approachable, even without a technical background. Making powerful communication tools simple and customizable for business owners is exactly what we strive for.

Thank you again for choosing 800.com — we’re proud to support your business and truly appreciate your trust in us!

  ### 32. Seamless Setup, Adds Reputability

**Rating:** 5.0/5.0 stars

**Reviewed by:** Staci O. | CEO, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 09, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I use 800.com for my online boutique, and it allows my customers and vendors to reach me across the US. I find 800.com solves the issue of looking reputable. People see that you have an 800 number and they feel that you are a reputable business. 800.com is an easy platform to use. Just basically log in, sign up, and transfer over to your phone. It has been a breeze to work with. There are some platforms that are more difficult to work with, and 800.com makes it easy and manageable to set up and work with my account. Everything is working well for me, and I am extremely happy with it. The initial setup was absolutely easy with no issues at all.

**What do you dislike about 800.com?**

At this time - nothing.

**What problems is 800.com solving and how is that benefiting you?**

I use 800.com for my boutique, letting customers and vendors across the US reach me. It helps my business look reputable with an 800 number. It's easy to use, set up, and manage, making it a breeze to work with.

**Official Response from Christina Reynolds:**

> Thank you so much for the thoughtful review!

We’re thrilled to hear that features like call forwarding and remote accessibility are helping support your business and giving you the flexibility to stay connected from anywhere. Making setup simple and reliable for small business owners is exactly what we aim for.

We also appreciate the note about the AI experience during the G2 review process and understand how that could feel frustrating. We have reached out to G2 directly to let them know about this experience.

Thanks again for choosing 800.com — we’re proud to support your business and appreciate you taking the time to share your experience!

  ### 33. Easy Sign-Up and Navigation—Pay and You’re Ready to Go

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from English using AI.

**Reviewed Date:** February 06, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

easy to sign up, the app is easy to navigate.  basically pay and you're ready to go

**What do you dislike about 800.com?**

multicurrency pricing, my company is from canada so pricing in CAD would be helpful

**What problems is 800.com solving and how is that benefiting you?**

my company needed a 1800 number so it was an easy solution to apply via 800.com

**Official Response from Christina Reynolds:**

> We're thrilled to hear that you found our sign-up process and app navigation easy to use. Your feedback about multicurrency pricing is valuable, and we'll explore options to accommodate customers from different regions. Thank you for choosing 800.com for your company's 1-800 number—it's great to know we could provide a convenient solution for you.

  ### 34. Affordable and Reliable with Desired Vanity Numbers

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kimberly B. | Managing Attorney Member, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 23, 2026

**What do you like best about 800.com?**

I really like that 800.com is low maintenance, which means I don't have to do anything on a regular basis. It just works without hassle. Also, I got a vanity number, which is less expensive than Ooma, and it was already cheaper than most competitors.

**What do you dislike about 800.com?**

I wish it had a conference line option. Basically, I would just like an option whereby I can have 3 or 4 people call in at the same time.

**What problems is 800.com solving and how is that benefiting you?**

I got a vanity number that's less expensive, and it's low maintenance. I don't have to do anything regularly, it just works.

  ### 35. Simplifies Customer Communication for Small Businesses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 20, 2026

**What do you like best about 800.com?**

I like using 800.com for our ecommerce business because it provides us with a professional phone number that we can easily put on our website and product packaging. It delivers voice mails directly to our inbox, which simplifies things over having to log in to a website or check a physical phone. I think the best feature is the transcription of voice mails, as it sends them to email, allowing me to just read the transcription instead of listening to the voice mail. The initial setup was very easy, and I had it up and running in one day with no problems.

**What do you dislike about 800.com?**

There are times where the transcription does not transcribe correctly, and I have to listen to the voice mail to figure out what the customer was actually saying.

**What problems is 800.com solving and how is that benefiting you?**

800.com gives my small business a professional contact number for customers to call, stores the messages, and lets us handle voice mails at our convenience. It simplifies the process by delivering voice mails directly to our inbox, with transcriptions making it even easier.

  ### 36. Easy to Use, Affordable, and Works Perfectly for Our 800 Number

**Rating:** 5.0/5.0 stars

**Reviewed by:** Farzin M. | Hypnotherapist, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 13, 2026

**What do you like best about 800.com?**

It’s easy to use and sends all calls straight to my phone. The performance of this service is amazing. It works well for my website and the other tools in my stack. The price is cheap too. On top of that, the staff at 800.com are really helpful with what I need. The AI software on the site helps out as well.

**What do you dislike about 800.com?**

Nothing. It does exactly what I need it to do with the 800 number.

**What problems is 800.com solving and how is that benefiting you?**

Not sure

  ### 37. Effortless Toll-Free Number Setup with Powerful and customizable Call Forwarding

**Rating:** 4.0/5.0 stars

**Reviewed by:** Brian D. | Free, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 13, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I really like how easy it is to setup. Very fast search for the toll free number I desire in particular the ability to use wildcards in the search. Once chosen the number is activated in a very short time. Having the ability to forward calls to one or more telephone numbers either sequentially or at the same time is a feature that a traditional toll free setup doesn't offer, the same goes for setting up your own customized auto-attendant.

**What do you dislike about 800.com?**

The main downside to 800.com is the cost as compared to a traditional toll free number from your telephone services company.

**What problems is 800.com solving and how is that benefiting you?**

Allows my IT MSP company to offer 24/7/365 telephone support and also access to our web development team without requiring additional staff or publishing the private phone numbers of our employees.

  ### 38. Straightforward and Efficient for Basic Needs

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 18, 2026

**What do you like best about 800.com?**

I like that 800.com is straightforward to use and that it accepts different forms of payments. The overall design of the app is pretty good, and I find the user interface very good. It's just easy to use and doesn't give me a lot of unnecessary information. It's very easy to navigate and saves me time because I'm not overwhelmed by unnecessary information. I just use it for receiving text messages, making some calls, and checking out analytics, which is pretty much enough for me. I also found the initial setup very straightforward.

**What do you dislike about 800.com?**

I don't like that I can't get to my payment settings on the app. I want to pay with Apple Pay, but that option is only available on desktop, and I don't have Apple Pay on my desktop. I have it on my phone, but I can't use it there. Having all the settings and whatnot on the app could be improved.

**What problems is 800.com solving and how is that benefiting you?**

I use 800.com for my toll-free company number. It's easy to navigate and not cluttered with unnecessary information, saving me time. I use it for receiving text messages, making calls, and checking analytics.

  ### 39. Good Support, but Texting Feature Needs Overhaul

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 18, 2026

**What do you like best about 800.com?**

I like that we could pick a 718 number for our business. We were able to call our participants while keeping our personal numbers protected, which was convenient. I appreciate the personal support we received, as we could talk to somebody who tried to help us sign up for texting, and even though it didn't work out in the end, at least there was actual personal support. They reached out over the phone and were willing to have a quick video call to help us sign up, really trying to make sure it worked for us.

**What do you dislike about 800.com?**

I think that the interface is not that easy to set up and use. It could be more user-friendly, and the process to acquire texting access needs to be changed.

**What problems is 800.com solving and how is that benefiting you?**

800.com allows us to call participants and protects our personal numbers by connecting calls to our phones while keeping our numbers private.

  ### 40. Seamless Integration, Perfect for Small Businesses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ginna G. | Associate Director, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 29, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I like 800.com for its seamless integration with any platform we are using. It doesn't require additional tools or learning, which is great for training new employees. This ease of use is especially beneficial for a small business like ours. The learning curve is quick and straightforward without a cumbersome training process. I also appreciate the simple setup; it was like getting out of the box and going. It's a great experience working with 800.com, particularly in combination with Nextiva.

**What do you dislike about 800.com?**

The only thing that could be easier is if it was available on an app where you could use it.

**What problems is 800.com solving and how is that benefiting you?**

I use 800.com for voice call needs, getting and maintaining phone numbers. It seamlessly integrates with existing platforms, minimizing the learning curve and training time, which is ideal for new employees.

  ### 41. Super Easy Business Number Setup That Protects Your Personal Privacy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Walt G. | CEO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 21, 2026

**What do you like best about 800.com?**

Super easy to setup a new phone number for your business to hide your personal contact information from the internet. Very easy to setup, even for a first time user!

**What do you dislike about 800.com?**

Pricing structure is a little confusing and if you pick the free plan, but get too many calls, you will be charged for the next plan tier above

**What problems is 800.com solving and how is that benefiting you?**

It has allowed me to hide my private contact information from the internet

  ### 42. Comprehensive Telecom Solution with Stellar AI Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Justin P. | Owner, Retail, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 08, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I use 800.com for all my business telecommunications requirements, personal telephonic needs, and fax services. I'm extremely delighted with the customization options offered by 800.com and the customer service and technical teams. I like enabling transfer options for departments, IVR trees, hold music, and voicemail during office hours as well as after office hours. Setting working hours and after office hours call transfers to key team members for high priority resolution is very helpful. Most recently, the AI feature has exceeded my expectations. The ability to customize it and have the AI agent handle routine customer queries and product-related questions really frees up time for other team members. The initial setup was a breeze, thanks to the video tutorials and guides, and the customer service team is knowledgeable and resolves issues effectively.

**What do you dislike about 800.com?**

I think the inbox functionality for SMS and call records could be better. Right now, all call records get stored in the inbox, and when test calls are made or team members get personal calls, it messes with the dashboard and analytics. It would really help if the inbox feature could allow moving call records to custom folders instead of just an archive folder.

**What problems is 800.com solving and how is that benefiting you?**

I use 800.com for routing calls to different teams, handling high call volumes with voicemails, and using the AI feature to answer customer queries, freeing up team time. The customization options are the best I've used.

**Official Response from Christina Reynolds:**

> Thank you so much for this incredibly thoughtful and detailed review!

We’re thrilled to hear that 800.com has been able to provide the flexibility and value you were looking for — especially with managing multiple numbers, faxing, IVR, and messaging all within one platform. It’s great to know the setup process was smooth and that you’ve been discovering additional features and resources along the way.

We also truly appreciate your detailed feedback regarding inbox management, voicemail deletion, folders and auto-delete rules. These are fantastic suggestions, and insights like yours are incredibly valuable as we continue improving the platform experience for growing businesses.
Regarding mention of the app, the good news is that we do have a desktop app with dial out capabilities and an android app for mobile! Here is a link on how to dial out using our apps :) - https://support.800.com/hc/en-us/articles/360040903991-Outbound-calling

If you’d be open to sharing more details about your workflow or feature ideas, please reach out to us at support@800.com and ask for Christina, we’d love to learn more from your feedback.

Thanks again for choosing 800.com — we’re proud to support your business and truly appreciate the time you took to share such valuable insights!

  ### 43. Simple, Easy-to-Understand Website with Great Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mackenzie D. | Founder, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**AI Translated:** This review has been translated from English using AI.

**Reviewed Date:** September 11, 2026

**What do you like best about 800.com?**

I like the features that were offered to me for the plan that I purchased. I like the simplicity of the website and it’s all easy to understand.

**What do you dislike about 800.com?**

I don’t really have anything that I dislike

**What problems is 800.com solving and how is that benefiting you?**

I needed a dedicated number that people could reach out to me that I could put on my website for mass visibility

  ### 44. Got Our Exact Vanity Number with Great Support

**Rating:** 3.5/5.0 stars

**Reviewed by:** Brady M. | Sr. Product Specialist, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 15, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exactly matched our needs, and 800.com was able to get us the exact number we needed. When I wanted to cancel the account, they were understanding and made it easy for me. They are very easy to work with and easy to communicate with, just great. The initial setup was very easy too.

**What do you dislike about 800.com?**

I found them pretty expensive. When we tried to leave, we had to pay the remaining fees to get out of the contract.

**What problems is 800.com solving and how is that benefiting you?**

We were unable to find our own vanity phone number that exactly matched our needs, and 800.com was able to get us the exact number we needed.

  ### 45. Simplified Call Management with No Strings Attached

**Rating:** 5.0/5.0 stars

**Reviewed by:** Calvin W. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 16, 2026

**What do you like best about 800.com?**

I like the simplicity of 800.com. It's really easy to sign up for a number, and once the number is provisioned, you can use it on a month-to-month basis without being locked into a specific contract. This gives me peace of mind because I'm not tied down if changes occur that I don't like. The setup process was very easy, with no guesswork involved. It was straightforward to choose a plan, make a payment, and within a day or two, it was provisioned and ready to use. I appreciate that they are also very workable.

**What do you dislike about 800.com?**

I can ever seem to get it to allow me to use SMS

**What problems is 800.com solving and how is that benefiting you?**

800.com solves our need for a consistent 800 number, preventing us from switching providers. It helps customers reach us easily for service or sales, and works pretty well.

**Official Response from Christina Reynolds:**

> We're glad to hear that you find 800.com simple and easy to use! We strive to provide a hassle-free experience for our customers. The number for SMS has to be verified prior to use - reach out to support@800.com and we can help with this! We are always here to help.

  ### 46. Robust and User-Friendly with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brooke K. | Owner, Consumer Goods, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I find 800.com to be very robust with a nice and simple platform online. I never have any problems with voice quality or dropped calls. It's very user-friendly and offers a lot of options at a great price. It's also really easy to set up for different sales team members through extensions, voicemails, automations, missed calls, and appointments. The customer support is excellent and very quick to respond, usually getting back to me within 24 hours if I need help.

**What do you dislike about 800.com?**

I think 800.com could really use more integration with different platforms. There are a couple other software I use, and I always see the main three, like RingCentral or Lightspeed. If there were some more integrations with different platforms where I could have everything in one, that would be excellent. There's no integration with my CRM, and that's something I wish it had.

**What problems is 800.com solving and how is that benefiting you?**

I use 800.com to manage missed calls, coordinate calls to different sales team extensions, and text my customers and clients.

**Official Response from Christina Reynolds:**

> Thank you so much for your positive feedback on 800.com's platform, user-friendliness, and customer support! We also understand the importance of integrations and would love to learn more about which integration you are looking for. Please reach out to us at Support@800.com and ask for Christina :)

  ### 47. Convenient Call Management for Small Businesses

**Rating:** 4.0/5.0 stars

**Reviewed by:** Felton P. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 21, 2026

**What do you like best about 800.com?**

I find 800.com extremely convenient, as it allows me to multitask. It helps me avoid mixing personal and business communications by using one cell phone for both needs. The feature I utilize the most is the texting, which enables me to broadcast messages effectively. This capability lets me use technology to further promote my business. I also feel confident that 800.com can grow with us as our company expands, which is one of the reasons why we chose this product.

**What do you dislike about 800.com?**

Nothing thus far

**What problems is 800.com solving and how is that benefiting you?**

800.com lets me separate personal and business communication on one phone, making it super convenient and allowing me to multitask.

  ### 48. Super Simple to Set Up, Manage, and Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marv P. | Founder, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 20, 2026

**What do you like best about 800.com?**

super simple to set up, manage and to use. It is a great value compared with other similar companies.

**What do you dislike about 800.com?**

The vanity numbers do not always work when they add an extra digit - I wish they would tell you that or allow for that to be an option to turn on or off.

**What problems is 800.com solving and how is that benefiting you?**

created a phone number that directly tied into a product we have.

  ### 49. Easily Integratable, Needs UI Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Valiant Garage Door LLC R. | Owner, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 08, 2026

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about 800.com?**

I like that 800.com is easily integratable with other things, and they have an open API. I can pretty much use it in any app that I want, which makes it easy to put all of my apps and programs into one place. The initial setup was relatively easy, moderate I would say.

**What do you dislike about 800.com?**

I find the UI could be improved; it's not easy to use and could be more simple and straightforward.

**What problems is 800.com solving and how is that benefiting you?**

I use 800.com for answering and routing calls, solving not being able to answer on time and knowing who calls. It's easily integratable, working with any app I want, making it easy to consolidate apps and programs.

**Official Response from Christina Reynolds:**

> We're thrilled to hear that you find our system beneficial and that we're able to streamline everything for you. Thank you for your positive feedback!

  ### 50. Extremely Easy Onboarding and a Simple, Intuitive Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** DR TRACI ELIZABETH T. | Chief Executive Officer / Founder, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 19, 2026

**What do you like best about 800.com?**

The 800.com App and Website Platforms are extremely easy to comprehend via language; images; features; and immediate on-boarding.

**What do you dislike about 800.com?**

Many times a " Live " Agent is unavailable via concerns, comments, and or questions; therefore, a wait time of 24 HOURS is mandatory for a return call to address situation.

**What problems is 800.com solving and how is that benefiting you?**

800.com is solving the problem of call coordination between potential Clients and Staff.


## 800.com Discussions
  - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) - 1 comment, 1 upvote
  - [Is there a plan to allow texting to and from the 800.com](https://www.g2.com/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) - 1 comment, 1 upvote
  - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) - 1 comment, 1 upvote
  - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment

- [View 800.com pricing details and edition comparison](https://www.g2.com/products/800-com/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+03%3A45%3A44+-0500&secure%5Bsession_id%5D=e27c3478-b688-4eb4-8c68-a7b62690184a&secure%5Btoken%5D=78dc94785b76e5249b75b36cad7745ceb7d0723d963f7588d537cdb4681e5dbf&format=llm_user)

## 800.com Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- MMS Marketing
- Personalization
- Transactional SMS
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging
- 2-Way Messaging

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Phone Number Management**
- Local Phone Numbers
- Toll-Free Numbers
- Port Existing Numbers

**Calling**
- Record Calls
- Call Types
- Click-to-Call
- Auto Dialer

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Tracking**
- Visitor & Keyword Tracking
- Dynamic Number Insertion
- Multi-Channel Call Attribution
- Activity Tracking
- Conversion Tracking
- ROI Tracking

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data
- Contact Management

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Analytics**
- Call Data
- Call Recording
- Advanced Reporting
- Conversation Intelligence
- Real-Time Reporting

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking
- AI/Machine Learning

**SMS Platform**
- Reporting
- Marketing Automation
- White Label
- API Integration
- QR Codes

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

**Additional Functionality**
- Meeting Management
- AI Copilot
- Reminders
- Recommendations
- Lead Distribution
- Workflow Management
- Performance Management
- Dashboard
- Email Management
- Lead Management
- Activity Tracking
- Email Templates
- Third-Party Integrations
- Customizable Fields
- Sales Pipeline Management
- Generative AI
- Automatic Call Distribution
- Call Monitoring
- Lead Capture
- Deal Management
- Call List Management
- Multi-Channel Communication
- Call Recording
- For Contact Centers
- CRM
- Data Management
- Calendar Management
- Chat/Messaging
- Lead Qualification
- API
- Task Management
- Interaction Tracking
- Reporting & Statistics

**Call Routing**
- IVR
- Call Scheduling
- Geo-Routing
- Call Routing

**Administration**
- Martech Integrations
- Privacy, Security, and Compliance
- Performance and Reliability

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**Agentic AI - Inbound Call Tracking**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Computer Telephony Integration

**AI Automation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Activity Dashboard
- Campaign Analytics
- Automatic Call Distribution
- Lead Capture
- Real-Time Analytics
- API
- CRM
- Call List Management
- Real-Time Monitoring
- Campaign Management
- Voice Mail
- Call Scoring
- Call Whispering
- Data Import/Export
- Generative AI
- Multi-Campaign
- Call Tracking Metrics
- Monitoring
- Lead Generation
- AI Copilot
- Call Transcription
- Call Center Management
- Predictive Dialer
- Lead Management
- Customizable Reports
- Contact Management
- Caller ID
- Auto-Dialer
- Call Disposition
- Performance Management
- Call Scripting
- Lead Qualification
- Call Transfer
- Reporting & Statistics
- Alerts/Notifications
- Call Monitoring

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

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