Best Configuration Management Tools

How Many Configuration Management Tools Products Does G2 Track?

Total Products under this Category: 149

Category Stats (Nov 2026)

  • Average Rating: 4.35/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Salesforce IT Service (+0.55%) - Among all products in this category, Salesforce IT Service recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Configuration Management Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 11,600+ Authentic Reviews
  • 149+ Products
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G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Configuration Management Tools

G2 Grid® for Configuration Management Tools plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, GitHub, Freshservice, IBM Terraform (formerly HashiCorp Terraform), inforcer, Right Click Tools, Kilter, and Red Hat Ansible Automation Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/configuration-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=github&focus%5B%5D=freshservice&focus%5B%5D=ibm-terraform-formerly-hashicorp-terraform&focus%5B%5D=inforcer&focus%5B%5D=right-click-tools&focus%5B%5D=kilter&focus%5B%5D=red-hat-ansible-automation-platform)

ServiceNow IT Service Management

ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation.

Average Rating: 4.5/5.0

Total Reviews: 1,906

How Do G2 Users Rate ServiceNow IT Service Management?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.6/10)
  • Quality of Support: 8.6/10 (Category avg: 8.7/10)
  • Ease of Admin: 8.6/10 (Category avg: 8.5/10)
  • Ease of Use: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind ServiceNow IT Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW

Who Uses This Product?

  • Who Uses This: Consultant, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 65% Large, 20% Medium

What Do G2 Reviewers Say About ServiceNow IT Service Management?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use in ServiceNow ITSM, enhancing collaboration and operational efficiency seamlessly.
  • Users value the flexible workflow management in ServiceNow, enhancing efficiency and speeding up incident resolution.
  • Users appreciate the efficiency of ServiceNow ITSM, enhancing productivity with intuitive workflows and AI integrations.
  • Users appreciate the powerful automation and collaboration features of ServiceNow IT Service Management for enhancing service delivery.
  • Users value the automation capabilities of ServiceNow ITSM, enhancing operational efficiency and overall user experience.
Cons
  • Users find the learning curve steep, with complexity increasing from extensive customization and tangled workflows over time.
  • Users find ServiceNow ITSM expensive, often needing external consultants for necessary customizations, impacting overall budget and efficiency.
  • Users find the complexity creep in ServiceNow ITSM can lead to tangled workflows and inefficiencies over time.
  • Users feel the limited customization options can complicate configurations and hinder their overall experience with ServiceNow ITSM.
  • Users find customization difficult, requiring external consultants and time for necessary adjustments to improve functionality.

What Are Recent G2 Reviews of ServiceNow IT Service Management?

What Are G2 Users Discussing About ServiceNow IT Service Management?

GitHub

GitHub is where the world builds software. Millions of individuals, organizations and businesses around the world use GitHub to discover, share, and contribute software. Developers at startups to Fortune 50 companies use GitHub, every step of the way.

Average Rating: 4.7/5.0

Total Reviews: 2,374

How Do G2 Users Rate GitHub?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.6/10)
  • Quality of Support: 8.7/10 (Category avg: 8.7/10)
  • Ease of Admin: 8.7/10 (Category avg: 8.5/10)
  • Ease of Use: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind GitHub?

  • Seller: GitHub
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    6,653 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 31% Medium

What Do G2 Reviewers Say About GitHub?

AI-generated summary from verified user reviews

Pros
  • Users love the user-friendly interface of GitHub, enjoying seamless collaboration and efficient project management.
  • Users value the ease of use of GitHub, praising its intuitive interface and seamless collaboration features.
  • Users value the efficient team collaboration GitHub offers, streamlining workflows and enhancing project management.
  • Users value the smooth collaboration on GitHub, appreciating its all-in-one platform for managing projects and code.
  • Users appreciate how GitHub offers integrated version control, enhancing collaboration and workflow efficiency in development projects.
Cons
  • Users find the complexity of GitHub's features challenging, especially for new team members adapting to advanced workflows.
  • Users find the steep learning curve challenging, especially for advanced features and managing complex repositories.
  • Users find the difficulty for beginners in mastering advanced features and git commands to be quite challenging.
  • Users find the learning difficulty challenging, especially with advanced features and complex workflows for newcomers.
  • Users find the steep learning curve for advanced features challenging, especially for beginners navigating Git commands and workflows.

What Are Recent G2 Reviews of GitHub?

What Are G2 Users Discussing About GitHub?

Freshservice

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

Average Rating: 4.6/5.0

Total Reviews: 1,340

How Do G2 Users Rate Freshservice?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.6/10)
  • Quality of Support: 9.0/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.5/10)
  • Ease of Use: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Freshservice?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 60% Medium, 22% Large

What Do G2 Reviewers Say About Freshservice?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and user-friendly UI of Freshservice, enhancing their overall experience significantly.
  • Users appreciate the intuitive user interface and robust integrations of Freshservice, enhancing collaboration and overall experience.
  • Users appreciate the automation features of Freshservice, enhancing efficiency and simplifying ticket management.
  • Users praise the excellent collaboration and seamless integrations with Microsoft Teams, enhancing ticket management efficiency.
  • Users value the efficient ticket management in Freshservice, enjoying seamless collaboration and easy navigation within the platform.
Cons
  • Users are disappointed by the lack of timely feature updates and the limited effectiveness of Freddy AI suggestions.
  • Users find the limited features of Freshservice insufficient for complex needs, leading to frustration and disappointment.
  • Users face a steep learning curve in adapting to Freshservice's features, requiring time and effort for effective configuration.
  • Users feel that the limited customization options hinder their ability to meet specific business needs effectively.
  • Users often face ticketing issues such as poor visibility and difficulties tracking updates, affecting their workflow.

What Are Recent G2 Reviews of Freshservice?

What Are G2 Users Discussing About Freshservice?

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IBM Terraform (formerly HashiCorp Terraform)

IBM Terraform (formerly HashiCorp Terraform) is an infrastructure as code tool that lets you define both cloud and on-prem resources in human-readable configuration files that you can version, reuse, and share. You can then use a consistent workflow to provision and manage all of your infrastructure throughout its lifecycle. Terraform can manage low-level components like compute, storage, and networking resources, as well as high-level components like DNS entries and SaaS features. Terraform creates and manages resources on cloud platforms and other services through their application programming interfaces (APIs). Providers enable Terraform to work with virtually any platform or service with an accessible API.

Average Rating: 4.6/5.0

Total Reviews: 149

How Do G2 Users Rate IBM Terraform (formerly HashiCorp Terraform)?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.6/10)
  • Quality of Support: 8.3/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.5/10)
  • Ease of Use: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind IBM Terraform (formerly HashiCorp Terraform)?

  • Seller: HashiCorp
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    9,110 employees on LinkedIn®
  • Ownership: NASDAQ: HCP

Who Uses This Product?

  • Who Uses This: DevOps Engineer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 38% Large, 31% Small

What Do G2 Reviewers Say About IBM Terraform (formerly HashiCorp Terraform)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of IBM Terraform, streamlining deployment and management across multiple cloud providers effortlessly.
  • Users appreciate the efficiency of IBM Terraform, achieving effortless infrastructure management across multiple cloud providers.
  • Users value the automation capabilities of IBM Terraform, simplifying infrastructure management across multiple cloud environments.
  • Users value the automation efficiency of IBM Terraform, streamlining multi-cloud infrastructure management with ease and reliability.
  • Users value the effortless and consistent infrastructure automation across multiple cloud providers that Terraform provides.
Cons
  • Users find state file conflicts challenging during teamwork, necessitating careful handling and proper backend configuration.
  • Users face data management issues with Terraform, particularly around state file handling in collaborative settings.
  • Users find the steep learning curve challenging, especially with complex configurations and state management issues.
  • Users find the learning difficulty with Terraform significant, particularly when managing complex states and advanced features.
  • Users often face merge conflicts with state file management, complicating collaboration and requiring careful handling.

What Are Recent G2 Reviews of IBM Terraform (formerly HashiCorp Terraform)?

What Are G2 Users Discussing About IBM Terraform (formerly HashiCorp Terraform)?

inforcer

inforcer is the only multi-tenant platform built for MSPs combining Microsoft 365 management and threat detection and response. inforcer empowers MSPs to sell, secure, and support Microsoft 365 and Copilot at scale by standardizing security and data governance policies across multiple tenants, automating environment configuration, assessing tenant security posture, detecting threats in real time, and containing incidents automatically. Its reporting and automation features free teams from manual, error-prone scripting and help deliver consistent, secure customer experiences. The platform provides tools to evaluate tenant readiness, govern Copilot rollouts, and manage AI adoption at scale, equipping MSPs to deliver repeatable, recurring AI services to customers.

Average Rating: 4.8/5.0

Total Reviews: 60

How Do G2 Users Rate inforcer?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.6/10)
  • Quality of Support: 9.3/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.5/10)
  • Ease of Use: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind inforcer?

  • Seller: Inforcer
  • Company Website:
  • Year Founded: 2022
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    212 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 67% Small, 32% Medium

What Do G2 Reviewers Say About inforcer?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient configuration management capabilities of Inforcer, ensuring consistent Microsoft 365 policy application across tenants.
  • Users value the ease of use of Inforcer, allowing quick setup and consistent policy management for Microsoft 365.
  • Users value the consistent policy management features of Inforcer, streamlining security across all Microsoft 365 tenants.
  • Users value the effective security management for Microsoft 365, enabling consistent policy application across tenants.
  • Users value the setup ease of Inforcer, enabling quick policy application across all Microsoft 365 tenants.

What Are Recent G2 Reviews of inforcer?

Right Click Tools

Right Click Tools is a powerful suite of endpoint management, automation, and remediation tools designed to elevate what IT teams can accomplish with Microsoft ConfigMgr (SCCM) and Intune. Modern IT environments are complex, distributed, and constantly changing—and traditional consoles often don’t provide the visibility or speed required to stay ahead. Right Click Tools closes those gaps. By bringing real-time insights, one-click actions, and scalable automation directly into the tools IT already uses, it enables teams to see issues clearly, fix them quickly, and move on with confidence. Right Click Tools is built for the IT professionals responsible for keeping endpoints healthy, secure, and compliant. This includes systems administrators who need to troubleshoot and remediate issues quickly; IT directors who are focused on reducing risk, improving efficiency, and maintaining compliance; and security leaders who require real-time visibility into vulnerabilities like missing encryption, policy drift, or privileged access. Whether an organization manages thousands of devices on-premises, across hybrid environments, or entirely in the cloud, Right Click Tools gives teams the control and consistency required to support a modern, distributed workforce. Core features include real-time visibility, bulk automation, and powerful remediation capabilities that dramatically streamline endpoint management. IT teams can instantly surface non compliant devices, check encryption and patch status, manage local admin rights, deploy software, or kill rogue processes—all without scripting or switching tools. Right Click Tools becomes even more powerful with its three specialized add on modules: the Patching module delivers advanced patch reporting and compliance enforcement; the Privileged Access module enables controlled elevation and temporary admin rights without compromising security; and the Insights module provides rich dashboards and analytics that highlight vulnerabilities, policy drift, and operational gaps. Together, these capabilities give organizations the unified control, speed, and intelligence they need to identify issues quickly and remediate them at scale. What sets Right Click Tools apart is its unique combination of speed, simplicity, and depth. It brings together capabilities that would otherwise require multiple disconnected tools—or deep PowerShell expertise—and makes them intuitive and accessible to IT teams of any skill level. Its tight integration with both ConfigMgr and Intune, including a browser extension for the Intune console and advanced automation via Recast Management Server, gives organizations a seamless experience across cloud and on-premises environments. Trusted by more than 60,000 IT professionals worldwide, Right Click Tools consistently reduces risk, improves compliance, and saves teams hundreds of hours annually. It’s the essential toolkit for organizations that want to manage endpoints smarter, faster, and more securely—no scripting required.

Average Rating: 4.8/5.0

Total Reviews: 76

How Do G2 Users Rate Right Click Tools?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.6/10)
  • Quality of Support: 9.2/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.5/10)
  • Ease of Use: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Right Click Tools?

  • Seller: Recast Software
  • Company Website:
  • Year Founded: 2015
  • HQ Location: St. Louis Park
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 70% Large, 25% Medium

What Do G2 Reviewers Say About Right Click Tools?

AI-generated summary from verified user reviews

Pros
  • Users find Right Click Tools to be a user-friendly solution that simplifies daily IT management tasks effectively.
  • Users love the powerful feature set of Right Click Tools, especially its Remote Software Center and automation capabilities.
  • Users love the automation capabilities of Right Click Tools, significantly reducing manual work and improving efficiency.
  • Users appreciate the responsive and easy-to-work-with customer support of Right Click Tools, enhancing their IT management experience.
  • Users celebrate the usefulness of features in Right Click Tools, greatly enhancing their daily work routines.
Cons
  • Users note integration issues with remote devices and the slow migration to cloud services affecting overall management capabilities.
  • Users find the access restrictions confusing as unlicensed products clutter the interface unnecessarily.
  • Users face implementation issues with Right Click Tools, particularly regarding cloud migration and required setup efforts.
  • Users often face access issues that complicate permission settings and hinder smooth operation of Right Click Tools.
  • Users find authentication issues challenging at times, affecting access and functionality of Right Click Tools.

What Are Recent G2 Reviews of Right Click Tools?

What Are G2 Users Discussing About Right Click Tools?

Kilter

More than 500 enterprises worldwide trust Kilter by BackBox as their network cyber resilience platform. Kilter includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. Kilter empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, Kilter ensures that automations deliver consistent, reliable outcomes.

Average Rating: 4.5/5.0

Total Reviews: 201

How Do G2 Users Rate Kilter?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.6/10)
  • Quality of Support: 9.4/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.5/10)
  • Ease of Use: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Kilter?

  • Seller: BackBox
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Global, OO
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Senior Network Administrator, Network Engineer
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 38% Large, 32% Small

What Do G2 Reviewers Say About Kilter?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of BackBox, enhancing efficiency and consistency across diverse client network setups.
  • Users value the ease of use of BackBox, appreciating its intuitive dashboard and streamlined setup processes.
  • Users value the effective backup management of BackBox, enhancing consistency and simplifying the administration of diverse networks.
  • Users value the time-saving capabilities of Kilter, significantly reducing ramp-up time for engineers and enhancing workflows.
  • Users appreciate the robust automation features of Kilter, enhancing efficiency and simplifying repetitive network tasks.
Cons
  • Users find the complex setup of Kilter frustrating due to the time-consuming preparation and steep learning curve.
  • Users find the steep learning curve of Kilter challenging, especially when managing complex automations and setups.
  • Users find the complexity of setup and workflows in Kilter can hinder quick automation and productivity.
  • Users find the lack of advanced features in Kilter limits its capabilities for effective analytics and reporting.
  • Users find slow performance when updates disrupt workflow, affecting task completion and causing frustration during busy periods.

What Are Recent G2 Reviews of Kilter?

What Are G2 Users Discussing About Kilter?

Red Hat Ansible Automation Platform

Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at scale. Ansible Automation Platform makes it possible for users across an organization to share, vet, and manage automation content by means of a simple, powerful, and agentless technical implementation. IT managers can provide guidelines on how automation is applied to individual teams. Meanwhile, automation creators retain the freedom to write tasks that use existing knowledge, without the operational overhead of conforming to complex tools and frameworks. It is a more secure and stable foundation for deploying end-to-end automation solutions, from hybrid cloud to the edge. Ansible Automation Platform uses an open source development model of the Ansible project to create an experience tailored to enterprise automation. This open development model connects the engineers behind Ansible Automation Platform to more than a dozen open source Ansible projects in the community. As members work together to identify and elevate the best ideas, Red Hat supports them by contributing to the code and creating products from upstream projects. View more at https://www.ansible.com/compare Ansible Automation Platform simplifies packaging and distribution while providing tested and trusted interoperability between all the components. Combined with an 18-month support life cycle, Ansible Automation Platform takes the complexity, uncertainty, and guesswork out of using upstream open source tools. With a Red Hat subscription, you get certified and validated automation content from our robust partner ecosystem; added security, reporting, and analytics; and life cycle technical support from Red Hat and Red Hat’s technology partners to scale automation across your organization. And you’ll get expert knowledge gained from our success with thousands of customers.

Average Rating: 4.6/5.0

Total Reviews: 370

How Do G2 Users Rate Red Hat Ansible Automation Platform?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.6/10)
  • Quality of Support: 8.3/10 (Category avg: 8.7/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.5/10)
  • Ease of Use: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Red Hat Ansible Automation Platform?

  • Seller: Red Hat
  • Year Founded: 1993
  • HQ Location: Raleigh, NC
  • LinkedIn® Page: www.linkedin.com
    19,487 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: DevOps Engineer, Software Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 48% Large, 35% Medium

What Do G2 Reviewers Say About Red Hat Ansible Automation Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use and flexibility of Ansible Automation Platform, enhancing automation across diverse environments and improving efficiency.
  • Users value the automation efficiency of Red Hat Ansible Automation Platform, streamlining operations without human intervention.
  • Users value the ease of use of Red Hat Ansible Automation Platform, streamlining automation while ensuring consistency and stability.
  • Users value the easy integrations of Red Hat Ansible Automation Platform, enhancing automation efficiency across diverse environments.
  • Users value the consistent task automation across environments that Ansible Automation Platform provides, enhancing operational stability.
Cons
  • Users note a steep learning curve for new team members adapting to Ansible's structure and practices.
  • Users experience a learning difficulty due to the time required to master playbooks and roles in Ansible.
  • Users find the complexity of the environment and licensing overwhelming, complicating management and scaling efforts.
  • Users find the complex setup of Red Hat Ansible Automation Platform daunting, impacting new team members' contributions.
  • Users report automation issues due to configuration delays and the need for improvements in agent management and upgrades.

What Are Recent G2 Reviews of Red Hat Ansible Automation Platform?

What Are G2 Users Discussing About Red Hat Ansible Automation Platform?

AWS Config

AWS Config is a fully managed service that enables you to assess, audit, and evaluate the configurations of your AWS resources. It provides a detailed inventory of your AWS resources and their configurations, continuously monitors and records configuration changes, and allows you to automate the evaluation of recorded configurations against desired configurations. This helps in maintaining compliance and security within your AWS environment. Key Features and Functionality: - Resource Configuration Tracking: Continuously monitors and records configurations of your AWS resources, providing a comprehensive inventory and history of configuration changes. - Compliance Auditing: Evaluates resource configurations against desired states or compliance policies, enabling automated compliance checks and reporting. - Change Management: Simplifies change management by providing detailed records of configuration changes, aiding in troubleshooting and operational analysis. - Security Analysis: Assists in security monitoring by identifying potential vulnerabilities through configuration assessments and historical analysis. Primary Value and Problem Solved: AWS Config addresses the challenge of managing and maintaining the desired configurations of AWS resources. By providing continuous monitoring, detailed configuration histories, and automated compliance checks, it helps organizations ensure that their AWS environments adhere to internal policies and external regulatory requirements. This reduces the risk of misconfigurations, enhances security posture, and simplifies operational troubleshooting, thereby improving overall governance and operational efficiency.

Average Rating: 4.4/5.0

Total Reviews: 48

How Do G2 Users Rate AWS Config?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.6/10)
  • Quality of Support: 8.9/10 (Category avg: 8.7/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.5/10)
  • Ease of Use: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind AWS Config?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 40% Large, 29% Medium

What Do G2 Reviewers Say About AWS Config?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless automation of AWS Config, enhancing governance and compliance through integration with other AWS services.
  • Users value the seamless integration with other AWS services, enhancing automation and governance capabilities effectively.
  • Users value the seamless integration of AWS Config with other AWS services for enhanced compliance and automation.
  • Users value the seamless integration of AWS Config with other AWS services for enhanced governance and compliance.
  • Users appreciate the ease of use with AWS Config, allowing them to easily access all necessary information.
Cons
  • Users find the complex setup of AWS Config challenging, requiring extensive knowledge and time for customization.
  • Users face customization difficulties with AWS Config, requiring extensive knowledge and time for effective setup and management.
  • Users find AWS Config's limited reporting capabilities hinder effective usage, often requiring additional integrations for detailed insights.
  • Users find that initial setup and rule customization are time-consuming, affecting the efficiency of AWS Config's use.

What Are Recent G2 Reviews of AWS Config?

What Are G2 Users Discussing About AWS Config?

CoreView

CoreView is the leading SaaS platform for Microsoft 365 Tenant Resilience. Trusted by enterprises worldwide, CoreView secures the configuration, identity, and access layers of Microsoft 365 across Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID. It hardens tenants against attack, reduces privilege and blast radius, detects configuration tampering, and restores security posture after incidents. By protecting these workloads at the tenant level, CoreView ensures organizations can prevent compromise, withstand intrusion, and recover with confidence from cyber threats and operational disruption.

Average Rating: 4.6/5.0

Total Reviews: 116

How Do G2 Users Rate CoreView?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.6/10)
  • Quality of Support: 9.3/10 (Category avg: 8.7/10)
  • Ease of Admin: 8.7/10 (Category avg: 8.5/10)
  • Ease of Use: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind CoreView?

  • Seller: CoreView
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Washington, DC
  • LinkedIn® Page: www.linkedin.com
    210 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Construction
  • Company Size: 51% Large, 32% Medium

What Do G2 Reviewers Say About CoreView?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of CoreView, greatly enhancing efficiency in managing Microsoft 365 environments.
  • Users value the ease of use of CoreView, simplifying admin tasks and enhancing productivity with its intuitive interface.
  • Users value the time-saving features of CoreView, significantly reducing report generation and workflow automation efforts.
  • Users value the productivity improvement from CoreView's automation and centralized management, streamlining tasks and enhancing efficiency.
  • Users value the centralized management of CoreView, enabling streamlined control and oversight across Microsoft 365.
Cons
  • Users find the steep learning curve of CoreView challenging, making navigation and understanding complex features difficult.
  • Users find navigation issues in CoreView challenging, particularly for beginners and non-technical team members.
  • Users find the limited features of CoreView challenging, noting setup complexity and lack of user-friendliness.
  • Users report insufficient training for CoreView, making it difficult to fully utilize its advanced features effectively.
  • Users experience slow performance with CoreView, particularly during data entry and synchronization tasks.

What Are Recent G2 Reviews of CoreView?

What Are G2 Users Discussing About CoreView?

Azure Automation & Control

Enable continuous services and compliance with automation and configuration management

Average Rating: 4.4/5.0

Total Reviews: 63

How Do G2 Users Rate Azure Automation & Control?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.6/10)
  • Quality of Support: 8.6/10 (Category avg: 8.7/10)
  • Ease of Admin: 8.9/10 (Category avg: 8.5/10)
  • Ease of Use: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Azure Automation & Control?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT
  • Phone: +1 (877) 276-2464

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 41% Small, 30% Large

What Are Recent G2 Reviews of Azure Automation & Control?

What Are G2 Users Discussing About Azure Automation & Control?

Progress Chef

The Progress Chef portfolio consists of multiple, integrated products. It offers a set of capabilities that provide organizations the flexibility to support different use cases. All these capabilities are based on a trusted set of tools rooted in open source, starting with the ability to configure, deploy and manage all aspects of a technology stack as well as the ability to secure and support compliance across the asset fleet. The Chef portfolio includes configuration/infrastructure management, application delivery (including edge support and device management as well as support for security and compliance), all of which are supported by a single pane of glass for fleet wide visibility and control.

Average Rating: 4.3/5.0

Total Reviews: 133

How Do G2 Users Rate Progress Chef?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.6/10)
  • Quality of Support: 8.1/10 (Category avg: 8.7/10)
  • Ease of Admin: 8.1/10 (Category avg: 8.5/10)
  • Ease of Use: 7.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Progress Chef?

  • Seller: Progress Software
  • Company Website:
  • Year Founded: 1981
  • HQ Location: Burlington, MA.
  • LinkedIn® Page: www.linkedin.com
    4,242 employees on LinkedIn®
  • Ownership: NASDAQ:PRGS

Who Uses This Product?

  • Who Uses This: DevOps Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Large, 39% Medium

What Are Recent G2 Reviews of Progress Chef?

What Are G2 Users Discussing About Progress Chef?

Harness Platform

Simplify your developer experience with the world's first AI-augmented software delivery platform. Upgrade your software delivery with Harness' innovative CI/CD, Feature Flags, Infrastructure as Code Management, and Chaos Engineering tools. We are a software delivery platform that helps developers and infrastructure engineers build and ship code for cloud and on-premise projects. We automate the continuous integration and continuous delivery (CI/CD) process to help teams build faster, ship more frequently, and improve quality, efficiency, and governance. We help companies in four key areas: Number one, we accelerate innovation through DevOps modernization. We provide an approach for software delivery that automates processes, reduces manual interventions, consolidates tools, and accelerates time-to-market for new products, features, and fixes. Number two, we improve developer experience. We give you the ability to attract, retain, and onboard high-caliber engineering talent while fostering a culture of continuous innovation and improvement. Number three, we secure software delivery. We give you the ability to integrate security into every phase of the SDLC. And last but not least is, we optimize cloud costs. We give you the ability to eliminate waste and to ensure that appropriate cloud resources are allocated at the right place at the right time.

Average Rating: 4.6/5.0

Total Reviews: 330

How Do G2 Users Rate Harness Platform?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.6/10)
  • Quality of Support: 9.0/10 (Category avg: 8.7/10)
  • Ease of Admin: 8.7/10 (Category avg: 8.5/10)
  • Ease of Use: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Harness Platform?

  • Seller: Harness
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco
  • LinkedIn® Page: www.linkedin.com
    1,832 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 41% Large, 40% Medium

What Do G2 Reviewers Say About Harness Platform?

AI-generated summary from verified user reviews

Pros
  • Users find Harness Platform to be easy to use, significantly streamlining deployment management and integrations.
  • Users value the comprehensive features of Harness Platform, facilitating efficient workflows across various DevOps processes.
  • Users value the ease of deploying and testing features with Harness Platform, enhancing workflow and control over experiments.
  • Users appreciate the easy setup of Harness Platform, enabling quick integrations and streamlined workflows for efficient deployment.
  • Users value the easy integrations of the Harness Platform, enhancing their efficiency and adaptability in CI/CD workflows.
Cons
  • Users notice that some essential features are missing from Harness Platform, affecting overall functionality and support.
  • Users find the features immature and desire greater control over data granularity in the Harness Platform.
  • Users find that some features are underdeveloped and essential options are missing, affecting overall satisfaction with Harness Platform.
  • Users find the steep learning curve challenging, especially when adjusting to the platform's numerous features and settings.
  • Users express frustration with the poor UI of Harness Platform, citing clutter and slow navigation as major issues.

What Are Recent G2 Reviews of Harness Platform?

What Are G2 Users Discussing About Harness Platform?

Canonical Netplan

Netplan is a utility for easily configuring networking on a linux system. You simply create a YAML description of the required network interfaces and what each should be configured to do. From this description Netplan will generate all the necessary configuration for your chosen renderer tool.

Average Rating: 4.4/5.0

Total Reviews: 19

How Do G2 Users Rate Canonical Netplan?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.6/10)
  • Quality of Support: 8.5/10 (Category avg: 8.7/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.5/10)
  • Ease of Use: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Canonical Netplan?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 42% Medium, 32% Large

What Are Recent G2 Reviews of Canonical Netplan?

What Are G2 Users Discussing About Canonical Netplan?

SolarWinds Observability

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance.

Average Rating: 4.3/5.0

Total Reviews: 850

How Do G2 Users Rate SolarWinds Observability?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.6/10)
  • Quality of Support: 8.2/10 (Category avg: 8.7/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.5/10)
  • Ease of Use: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind SolarWinds Observability?

Who Uses This Product?

  • Who Uses This: Network Engineer, Network Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 44% Large, 35% Medium

What Do G2 Reviewers Say About SolarWinds Observability?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of SolarWinds Observability beneficial for quick and stress-free monitoring.
  • Users appreciate the clear and practical monitoring that simplifies performance tracking across various databases and environments.
  • Users appreciate the clear monitoring performance of SolarWinds Observability, making troubleshooting less stressful and more efficient.
  • Users appreciate the clear monitoring capabilities of SolarWinds Observability, simplifying performance diagnostics across various databases.
  • Users appreciate the intuitive user interface of SolarWinds Observability, enabling easy navigation and clear data visualization.
Cons
  • Users find the pricing of SolarWinds Observability to be expensive, especially for smaller teams or companies.
  • Users find the learning curve steep, especially for configuring advanced features and tuning alerts effectively.
  • Users struggle with integration issues due to limited out-of-the-box support and challenging customizations with SolarWinds Observability.
  • Users find the complex setup daunting and time-consuming, particularly for larger environments and new users.
  • Users find the configuration difficulty challenging, especially for large environments, making initial setup overwhelming and complex.

What Are Recent G2 Reviews of SolarWinds Observability?

What Are G2 Users Discussing About SolarWinds Observability?

Adam Crivello
AC
Researched and written by Adam Crivello
Updated October 3, 2024

Configuration Management Topics

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Learn More About Configuration Management Tools

What are Configuration Management Tools?

In software, configuration management refers to the process of tracking and conducting changes made to applications during the development process. Configuration management tools track changes to applications and their infrastructure to ensure configurations are in a known and trusted state and configuration details don’t rely on DevOps tribal knowledge. These platforms enhance visibility across teams about system states and configuration statuses to empower efficiency and streamline a company’s control process. When desired configurations are determined, this software automatically configures systems to that state via configuration files.

Companies use configuration management software’s integrations with version control systems, software testing tools, bug tracking software, and other software development tools to facilitate internal best practices and productivity.

Key Benefits of Configuration Management Tools

  • Increase efficiency
  • Define change control processes
  • Enable visibility and understanding across teams and departments
  • Automate configuration
  • Allow quicker restoration in cases of infrastructure failure

Why Use Configuration Management Tools?

Configuration management tools make life easier for DevOps teams and improve process quality by minimizing the risk of both human error and the need for human effort. Team knowledge becomes less ethereal and more concrete thanks to configuration management software’s record-keeping functionality. Configuration files enable this software to automatically configure systems to their desired state. Configuration management software’s maintenance of easily reproducible system states also improves response times when systems and applications fail.

Preserve and share knowledge — Application and system configuration can involve many intricate, finicky settings and moving parts. DevOps teams often run the risk of relying on tribal knowledge to maintain and adjust infrastructural configuration, which can cause trouble as teams and practices shift. With configuration management software, teams can exchange tribal knowledge for thorough records of change process documentation. This streamlines onboarding processes and preserves comprehensive knowledge in an easily accessible state, enabling a more efficient workflow and better collaboration. Configuration documentation and changes can be constantly adjusted and managed via this software, ensuring processes remain updated and visible.

Efficient configuration — Configuring applications and system infrastructure is meticulous work, and the configuration of a desired state can be challenging to reproduce. Configuration management software’s comprehensive historical records of system states alleviate this issue by presenting configuration information in an accessible form. Not only is this information readable by users, it also exists in the form of configuration files, allowing this software to automatically configure systems to their desired state. This alleviates workloads and allows DevOps team members to focus on other tasks.

Effective system restoration — Crashes, bugs, and full-on system failures can be relatively common in any DevOps environment. When applications and their infrastructure fail and systems go down, a DevOps teams’ number one priority is restoring all systems to get things running again as quickly as possible. Sometimes crashes can lead to software configurations being reset, which can make it difficult to restore to its desired state. Thanks to configuration management tools, teams can rest easy knowing configurations are fully recorded in an easily reproducible way. This makes it much easier for developers and IT professionals to restore software and system crashes.

Who Uses Configuration Management Tools?

Developers and IT professionals use configuration management solutions to facilitate shared knowledge and control internal systems and infrastructure. This promotes better DevOps workflows by encouraging software developers and Ops teams to work together in an agile environment.

Software developers — Software developers use configuration management tools to track and manage application infrastructures. This helps teams collaborate on builds while enhancing visibility and empowering productive responses when build configurations aren’t working. Developers also use configuration management software to maintain functional knowledge of system states in a DevOps environment, allowing them to collaborate with Ops teams more effectively.

IT professionals — IT professionals use configuration management tools to track and manage system states in a DevOps environment. This helps Ops teams collaborate when tackling infrastructure challenges and improving system architecture.

Configuration Management Tools Features

Configuration identification — Configuration management tools have the functionality to individually identify any instance, or version, of a software product or build. Every time a build is reconfigured or structured, configuration management can capture a “snapshot" of the entire state of the software, which is then stored in a comprehensive historical record. Builds can be rolled back to previous configurations if necessary, and teams have full visibility to promote effective collaboration.

Configuration control — Configuration management solutions formalize internal change processes through configuration control. Users can make changes to their software while ensuring each change is fully authorized and documented. Team leads can set permissions to control access across the team. This feature facilitates software changes by enabling review, authentication, and adherence to internal best practices when managing configuration.

Configuration status monitoring — Configuration management platforms not only record configuration changes but monitors the status of each instance of an application or system. This ensures the current configuration of each element of the system is always known. Users can react more effectively to issues thanks to the complete view delivered by configuration management software.

Automatic configuration — Configuration management software can automatically configure applications and systems to the desired state. By capturing and storing software states via configuration files, this software minimizes the manual aspect of software configuration. Users can indicate desired configurations so if a failure occurs, configuration management software can automatically reconfigure the system.