Solvemate Reviews & Product Details

Solvemate Overview

What is Solvemate?

Our customer service automation platform is powered by smart conversational AI that allows companies to create highly personalized chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can focus their expertise where it matters most. Solvemate’s unique contextual conversation engine approach means it learns more quickly, integrates more easily and resolves requests faster and more reliably than any other chatbot on the market. We have a dedicated team to help you every step of the way with industry-specific best practices to ensure you see value within weeks. Brands benefit from a highly personalized, real-time self-service experience that increases customer satisfaction, reduces costs, and offers actionable customer service insights. Solvemate has empowered innovative, growing companies to improve their customer experience and is trusted by brands such as On Running, musicMagpie, egym, and JustPark. Learn more at solvemate.com.

Solvemate Details
Website
Languages Supported
Arabic, Danish, German, English, Finnish, French, Irish, Italian, Dutch, Norwegian, Polish, Portuguese, Russian, Swedish
Product Description

Solvemate. is an AI expert designed to lower user costs and resolution time.


Seller Details
Seller
fred knows
Company Website
Year Founded
2015
HQ Location
Berlin, Berlin
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®

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Solvemate Reviews

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Group Head Of Customer Service & Experience
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

From the sales conversations, on to integration, then on to the ongoing partnership, the communication and support has been something I've never seen before. A really, really engaging bunch of people who just want to work together to meet the same goals. Review collected by and hosted on G2.com.

What do you dislike?

Some data visuals have been my only constructive downside, but I've even got access to those ad-hoc while Solvemate work to it on their roadmap. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allowing our business to grow without the danger of customer support holding us back. More importantly, it's allowing our customers to get 24/7 support! Review collected by and hosted on G2.com.

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Head of Customer Support
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The Solvemate team are always there to help if we need it, helping us improve our chatbot. Parky has saved us a significant amount of work allowing our customers to self-serve where possible and get in touch with an agent when necessary. Review collected by and hosted on G2.com.

What do you dislike?

We are always interested in new functionality, but the Solvemate team are very much receptive to feedback and are always willing to work with us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allowing our customers to self-serve quickly. The time to a solution in our chatbot is lightning fast! Review collected by and hosted on G2.com.

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Project Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

If I can put the amazing people working at Solvemate aside and focus on the best things about the app, the best thing about Solvemate would be the flexibility to make the bot suitable for your requirements. Review collected by and hosted on G2.com.

What do you dislike?

When you have started this project, it can be a little difficult to handover to someone else. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't hesitate, just contact Solvemate and start the journey already! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The bot mainly solves our easier and frequently asked questions, without a handover to a customer service agent. Additionally, with the customer conversation number increasing quick in a fast growing company like ours Solvemate is beneficial for us with their fast changing system and super helpful employees. Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- onboarding

- solvemate team

- customer-centered functions Review collected by and hosted on G2.com.

What do you dislike?

Initial setup of the bot and maintenance is not to be underestimated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reduction of customer request - partial automation of responses. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

- Customer Success Manager

- Reactivity of the team

- Quality of the deliverables

- Friendly team Review collected by and hosted on G2.com.

What do you dislike?

I don't really have anything to say here. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cases Reduction & Faster Responses for Customers Review collected by and hosted on G2.com.

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EB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Technology and support of Solvemate. Fruitful exchanges for an optimisation of client experience Review collected by and hosted on G2.com.

What do you dislike?

Nothing. We get a perfect support and hopefully this will last for the future! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remote client journey Review collected by and hosted on G2.com.

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