# Best AI Voice Assistants ## How Many AI Voice Assistants Products Does G2 Track? **Total Products under this Category:** 599 ### Category Stats (Aug 2026) - **Average Rating:** 4.74/5 (↑0.03 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Loman (+28.57%) - Among all products in this category, Loman recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank AI Voice Assistants Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 29,800+ Authentic Reviews - 599+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Voice Assistants ![G2 Grid® for AI Voice Assistants plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-voice-assistants/grids.png?focus%5B%5D=1371397&focus%5B%5D=1319598&focus%5B%5D=1570357&focus%5B%5D=4215&focus%5B%5D=104558&focus%5B%5D=3326&focus%5B%5D=53495&focus%5B%5D=28903) Highlighted products: Retell AI, ElevenLabs, RingCentral AI Receptionist (AIR), Genesys Cloud CX, Dialpad Support, CallRail, Nextiva, and Glia. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-voice-assistants/grids.json?focus%5B%5D=retell-ai&focus%5B%5D=elevenlabsio&focus%5B%5D=ringcentral-ai-receptionist-air&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=dialpad-support&focus%5B%5D=callrail&focus%5B%5D=nextiva&focus%5B%5D=glia) **Sponsored** ### 800.com Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010753&secure%5Bchosen_at%5D=2026-08-17T22%3A49%3A13Z&secure%5Bdisplayable_resource_id%5D=1010753&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010753&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=125374&secure%5Bresource_id%5D=1010753&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-voice-assistants&secure%5Btoken%5D=ed9e0adf63985f5329512e198bb28ecc0717f4e81317f8bdcd634f411b7871e7&secure%5Burl%5D=https%3A%2F%2Fwww.800.com%2Fai-agents&secure%5Burl_type%5D=custom_url) ### [Retell AI](https://www.g2.com/products/retell-ai/reviews) Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflows, and integrate seamlessly into your existing systems—all without writing code. At its core, Retell delivers Voice Agent Automation that feels indistinguishable from speaking with a real person. Calls are handled by LLM-native agents that respond within 600 milliseconds, support multi-turn logic, and operate across 31+ languages with native-quality speech. You can build and manage your own agent flows using an intuitive drag-and-drop builder that supports IVR trees, dynamic transfers, real-time webhooks, and CRM integration. Whether you’re scheduling appointments, answering FAQs, or qualifying leads, these agents are fast, reliable, and production-ready. Beyond voice, Retell also enables SMS and chat automation. Agents can send contextual messages during or after phone calls, or operate as standalone text/chat bots. You can use Twilio numbers or bring your own for outbound campaigns, enabling flexible, multi-channel engagement. To ensure quality and insight, Retell offers built-in testing and QA tools. You can simulate conversations, A/B test call flows, and monitor live call data through detailed dashboards. Track CSAT, latency, sentiment, and conversation outcomes—all in one place. Voice agents can be deployed via Twilio, SIP, branded caller ID, or embedded using Retell’s web SDKs. Unlike legacy IVR or scripted systems, Retell is built from the ground up to be AI-native and fully customizable. Whether you’re in healthcare, logistics, fintech, or customer support, Retell’s platform lets you scale personalized conversations across channels—boosting customer satisfaction and reducing operational costs. **Average Rating:** 4.8/5.0 **Total Reviews:** 2,612 #### Who Is the Company Behind Retell AI? - **Seller:** [Retell AI](https://www.g2.com/sellers/retell-ai) - **Company Website:** www.retellai.com - **Year Founded:** 2023 - **HQ Location:** Palo Alto, US - **Twitter:** @retellai 3,181 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ae3fc448e271685ec93ce82d98c46cf398f2e1826b4c72bfcdcac1dfc471&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fretellai%2F&secure%5Burl_type%5D=linkedin_company_website) 121 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 3% Small, 0% Medium #### What Do G2 Reviewers Say About Retell AI? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Retell AI, appreciating its user-friendly interface and straightforward setup. - Users appreciate the **ease of use and simplicity** in Retell AI, making it accessible for all skill levels. - Users appreciate the **simple and clean UI** of Retell AI, making setup and use quick and intuitive. - Users appreciate the **seamless integrations** of Retell AI, enhancing automated workflows and operational efficiency significantly. - Users appreciate the **easy-to-use interface** of Retell AI, making integration and navigation simple for everyone. ##### Cons - Users are frustrated by the **missing features** , such as agent limits and international number support, hindering usability. - Users find the **cost per call** for Retell AI to be on the higher side, impacting their experience. - Users find the **steep learning curve** of Retell AI challenging, especially without a technical background or proper guidance. - Users find the **limited features** of Retell AI restrictive, especially lacking SIP trunking integrations and testing options. - Users experience a **poor understanding** of Retell AI’s features, finding the setup process confusing and redundant. #### What Are Recent G2 Reviews of Retell AI? **["Property Management Made Easy!"](https://www.g2.com/survey_responses/retell-ai-review-13024552)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/retell-ai-review-13024552) **["Polished UX for Building Autonomous AI Call Agents with Twilio & Telnyx Integrations"](https://www.g2.com/survey_responses/retell-ai-review-12722058)** **Rating:** 5.0/5.0 stars _— Rishav K._ [Read full review](https://www.g2.com/survey_responses/retell-ai-review-12722058) ### [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) ElevenLabs is the world’s most advanced generative media and voice AI company, powering creation, localization, and intelligent interaction across every medium. Built around two core platforms—Creative and Agents—ElevenLabs combines state-of-the-art speech, sound, image, and video technologies to make digital expression instant, human, and scalable. The Creative Platform provides everything teams need to generate, transform, and produce media at studio quality. It includes Voice v3 (the most expressive text-to-speech model on the market), Scribe v2 for industry-leading speech-to-text, Voice Design and Voice Cloning for personalized character creation, Voice Isolator and Voice Changer for transformation, and Realtime Speech-to-Text for dynamic use cases. Users can also generate AI Sound Effects (SFX), AI Music, and create visuals through Image and Video generation. Production tools like Studio, Dubbing, Voice Library, and Productions enable full-scale localization and content workflows—all in one seamless environment. The Agents Platform extends ElevenLabs’ technology into real-time interaction. It allows developers and enterprises to deploy voice-native AI agents that can reason, converse, and complete tasks. Through built-in Workflows, agents can act on context, access information, and deliver personalized customer experiences across sales, support, and education—all powered by ElevenLabs’ expressive voice technology. Enterprises integrate via SOC 2-compliant APIs, SDKs, and on-prem deployments to build secure, scalable, and multilingual solutions. Ethical guardrails such as Speech Classifier, watermarking, and granular voice usage controls ensure trust and transparency across every product. From content creation and localization to intelligent automation, ElevenLabs unites creativity and communication—empowering the world to create, converse, and connect in any language, medium, or voice. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,172 #### Who Is the Company Behind ElevenLabs? - **Seller:** [Eleven Labs](https://www.g2.com/sellers/eleven-labs-1235fa78-9455-4719-b9e0-9bae6a18eb20) - **Company Website:** elevenlabs.io - **Year Founded:** 2022 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa9fc0487e027832faf829a9c6fd9526ef0b719df1cf0fa0e9fa27288cd19dca&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felevenlabsio%2F&secure%5Burl_type%5D=linkedin_company_website) 957 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 73% Small, 7% Medium #### What Do G2 Reviewers Say About ElevenLabs? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of ElevenLabs, allowing for quick setup and efficient task completion. - Users appreciate the **impressive quality** of ElevenLabs, highlighting its natural voices and seamless user experience. - Users value the **speed and reliability** of ElevenLabs, allowing efficient task completion and enhanced production quality. - Users appreciate the **impressive voice quality** and **ease of use** of ElevenLabs for creating seamless voice agents. - Users appreciate the **easy setup** of ElevenLabs, allowing for a smooth integration into their workflow. ##### Cons - Users find the **pricing structure quite expensive** , especially for high-volume usage and with non-carryover of unused credits. - Users report that **directing AI voice talent and integration processes need improvement** , causing challenges in usability and setup. - Users find the **pricing issues** limiting, especially with high-volume needs and non-carryover credits, affecting usability. - Users highlight the **missing features** like custom datasets and flexible pricing that limit their overall experience. - Users experience **pronunciation issues** with ElevenLabs, leading to inaccuracies and frustration in voice output. #### What Are Recent G2 Reviews of ElevenLabs? **["ElevenLabs: Easy-to-Use UI With Excellent AI Voices"](https://www.g2.com/survey_responses/elevenlabs-review-13218011)** **Rating:** 4.5/5.0 stars _— Ayush C._ [Read full review](https://www.g2.com/survey_responses/elevenlabs-review-13218011) **["ElevenLabs Delivers Natural, Human-Sounding Voiceovers"](https://www.g2.com/survey_responses/elevenlabs-review-13258582)** **Rating:** 4.0/5.0 stars _— Amit M._ [Read full review](https://www.g2.com/survey_responses/elevenlabs-review-13258582) ### [RingCentral AI Receptionist (AIR)](https://www.g2.com/products/ringcentral-ai-receptionist-air/reviews) WHAT IS AI RECEPTIONIST (AIR)? AI Receptionist (AIR) is RingCentral's voice-first AI agent for small and mid-sized businesses that keeps your business always on. Businesses using AIR have seen 60% more new patient intakes, $204,000 in additional monthly bookings, and 50% reductions in inbound call time, all without adding headcount. With no configuration needed beyond basic personalization, AIR answers common business questions, sends texts, schedules appointments, captures leads, and seamlessly transfers callers to the right human agent. Businesses can get started in minutes and immediately deliver a polished, consistent customer experience around the clock—no coding or technical expertise required. It works with any phone to turn any business phone line into an intelligent virtual receptionist. 24/7 CALL & SMS HANDLING AIR answers every call and text 24/7. It handles multiple conversations at once, so no customer ever hits voicemail during business hours, or after. It's trained on your business using your website, FAQs, and uploaded documents, so every answer is accurate, specific, and on-brand. When complex questions need a human, AIR transfers the call along with a full conversation summary, so your team picks up right where AIR left off. AIR also handles inbound text messages. When someone texts your business number, AIR replies instantly — answering questions, booking appointments via SMS, and passing conversations to your team with full context when a human touch is needed. It also auto-texts follow-up details like confirmations and links after every call, no manual follow up needed. APPOINTMENT SCHEDULING & LEAD CAPTURE AIR doesn't just answer calls, it takes action. It handles appointment scheduling by checking real-time availability across your calendars, whether the meeting is in person or virtual. It captures lead details during the call and pushes them directly into your CRM, so no opportunity ever slips through the cracks. When calls overflow during busy periods, AIR steps in as a smart queue handler, capturing caller needs and keeping every customer engaged. WORKS WITH ANY PHONE AIR works on top of your existing phone setup, whether that's RingCentral, a legacy PBX, or a third-party cloud provider. Connect it in minutes via SIP integration or call forwarding. Add it to specific lines. Use it as your primary front desk or a backup for overflow in your current phone environment. This means you can have a fully working AI receptionist on any existing business number, no migration or IT needed. CONVERSATIONAL MULTILINGUAL SUPPORT AND INSIGHTS AIR understands callers naturally — not just keywords, but actual intent. It responds with a human-like tone that reflects your brand, speaks 10+ languages, and can detect and switch languages mid-call. You get an easy to understand analytics dashboard that tracks call performance, shows common questions, and flags knowledge gaps. Improve AIR's responses easily with one click. Spam calls are blocked automatically before they reach your team, and every call is transcribed so you can review, train, or stay compliant. WHY CHOOSE RINGCENTRAL AIR Businesses of all sizes choose RingCentral AIR to eliminate missed calls, improve response times, and reduce operational costs. It's simple to set up, works with any business phone line, and handles calls and texts 24/7. The results speak for themselves. A mental health practice projected $1.7M in added revenue after patient intakes jumped. A healthcare company saw bookings climb six figures month over month. A security firm freed up its team to triple outbound call activity without a single new hire. **Average Rating:** 4.7/5.0 **Total Reviews:** 15 #### Who Is the Company Behind RingCentral AI Receptionist (AIR)? - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral 61,963 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 47% Small, 41% Medium #### What Do G2 Reviewers Say About RingCentral AI Receptionist (AIR)? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of RingCentral AI Receptionist, streamlining deployment and enhancing customer service efficiency. - Users value the **effective customer support** provided by RingCentral AIR, enhancing productivity and service quality. - Users praise the **easy setup** of RingCentral AI Receptionist, noting a seamless implementation and excellent management support. - Users commend the **efficiency** of RingCentral AI Receptionist for streamlining tasks and improving customer service response times. - Users value the **ease of deployment and management** of RingCentral AI Receptionist, enhancing daily task efficiency. ##### Cons - Users report experiencing **caller ID issues** with RingCentral AIR, leading to confusion and dissatisfaction during calls. - Users experience frequent **caller ID issues** with RingCentral AIR, leading to confusion and communication challenges. - Users often experience **caller ID issues** when using RingCentral AIR with on-premise ISDN PRI systems. - Users find the **high additional costs** for RingCentral AI Receptionist frustrating and wish it was included in the package. - Users express disappointment over the **high cost** of RingCentral AI Receptionist, wishing it was included in the package. #### What Are Recent G2 Reviews of RingCentral AI Receptionist (AIR)? **["AIR Automates Routine Calls with Fast Routing, Scheduling, and SMS Follow-Up"](https://www.g2.com/survey_responses/ringcentral-ai-receptionist-air-review-13229836)** **Rating:** 5.0/5.0 stars _— Cyprian A._ [Read full review](https://www.g2.com/survey_responses/ringcentral-ai-receptionist-air-review-13229836) **["Effortless 24/7 Call Management with AIR"](https://www.g2.com/survey_responses/ringcentral-ai-receptionist-air-review-13290726)** **Rating:** 4.5/5.0 stars _— Dhaval B._ [Read full review](https://www.g2.com/survey_responses/ringcentral-ai-receptionist-air-review-13290726) ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Genesys Cloud CX, enabling seamless access and improved operational agility. - Users value the **continuous innovation** and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction. - Users value the **reliability** of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands. - Users value the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow needs. ##### Cons - Users note the **limited features** of Genesys Cloud CX, leading to extra costs and complications for advanced needs. - Users find some **missing features** in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities. - Users find Genesys Cloud CX to have a bit of a **complex interface** , which can overwhelm new users and hinder navigation. - Users are frustrated with **inadequate reporting** in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives. - Users find the **learning curve steep** with Genesys Cloud CX, making navigation and feature access challenging initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184) **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions **Average Rating:** 4.4/5.0 **Total Reviews:** 680 #### Who Is the Company Behind Dialpad Support? - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ 60 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website) 1,499 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Manager, Customer Service Rep - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 45% Medium, 31% Small #### What Do G2 Reviewers Say About Dialpad Support? _AI-generated summary from verified user reviews_ ##### Pros - Users find Dialpad Support **extremely helpful** with effective resources, coaching, and a user-friendly interface for seamless operations. - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. - Users appreciate the **responsive customer support** of Dialpad, highlighting quick resolutions and effective communication. - Users value the **time-saving transcription and CRM integration** features of Dialpad Support, enhancing productivity in client interactions. - Users value the **rapid response time** of Dialpad Support, ensuring prompt assistance for their inquiries and issues. ##### Cons - Users find **poor customer support** frustrating and time-consuming, often facing delays and unresolved issues with Dialpad. - Users experience **call connection delays** and find reporting to be uninformative and app usage awkward for call reviews. - Users express frustration over **delayed support** , feeling that immediate assistance is often unavailable when needed most. - Users experience **dialer issues** like delays and unupdated queues, impacting functionality and reporting in Dialpad Support. - Users experience frustrating **long wait times** for support responses, particularly during peak hours, impacting their ability to resolve issues quickly. #### What Are Recent G2 Reviews of Dialpad Support? **["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)** **Rating:** 5.0/5.0 stars _— Christopher R._ [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209) **["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)** **Rating:** 5.0/5.0 stars _— Mohammed P._ [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582) #### What Are G2 Users Discussing About Dialpad Support? - [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) - [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### [CallRail](https://www.g2.com/products/callrail/reviews) CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,742 #### Who Is the Company Behind CallRail? - **Seller:** [CallRail](https://www.g2.com/sellers/callrail) - **Company Website:** www.callrail.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @CallRail 6,067 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fca7a26343309ac83a51e2c155ddd9ac6130b3ba2b4b54bc117ccc56375be6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2567008%2F&secure%5Burl_type%5D=linkedin_company_website) 353 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 73% Small, 22% Medium #### What Do G2 Reviewers Say About CallRail? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of CallRail, facilitating smooth call management and effective tracking of marketing efforts. - Users value the **ease of use and powerful tracking features** of CallRail, enhancing lead management and marketing insights. - Users value the **powerful call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns. - Users find the **insightful tracking capabilities** of CallRail essential for understanding their call campaigns effectively. - Users appreciate the **call recording features** of CallRail, enabling effective communication and easy access to important calls. ##### Cons - Users note the **missing features** in CallRail, like advanced automations and better voice assistance, affecting usability. - Users report **integration issues** with third-party apps and CRM systems, causing challenges in setup and functionality. - Users face frequent **call issues** with CallRail, particularly in forwarding calls and CRM integration challenges. - Users note that CallRail can be **expensive** , especially with pricing adding up quickly and costs similar to alternatives. - Users find the **learning curve steep** , especially for bulk management and navigating the platform efficiently. #### What Are Recent G2 Reviews of CallRail? **["Effortless Call Tracking with AI Insights, Needs Setup Simplification"](https://www.g2.com/survey_responses/callrail-review-11188871)** **Rating:** 4.5/5.0 stars _— Kevin D._ [Read full review](https://www.g2.com/survey_responses/callrail-review-11188871) **["Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance"](https://www.g2.com/survey_responses/callrail-review-12646622)** **Rating:** 4.5/5.0 stars _— Manind G._ [Read full review](https://www.g2.com/survey_responses/callrail-review-12646622) #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) - [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment - [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments ### [Nextiva](https://www.g2.com/products/nextiva/reviews) Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,585 #### Who Is the Company Behind Nextiva? - **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva) - **Year Founded:** 2008 - **HQ Location:** Scottsdale, Arizona - **Twitter:** @Nextiva 21,295 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website) 1,497 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Office Manager - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 77% Small, 22% Medium #### What Do G2 Reviewers Say About Nextiva? _AI-generated summary from verified user reviews_ ##### Pros - Users applaud Nextiva's **amazing customer support** , highlighting excellent service, knowledge, and ease of access for assistance. - Users appreciate the **ease of use** of Nextiva, highlighting its intuitive interface and simple setup process. - Users rave about the **exceptional customer service** of Nextiva, highlighting its knowledge and support availability. - Users commend the **easy setup** of Nextiva, highlighting a seamless onboarding experience with excellent customer support. - Users commend Nextiva's **reliability** , noting quick customer support and easy, intuitive system integration for seamless communication. ##### Cons - Users find the **onboarding complexity** of Nextiva frustrating, with slow support and frequent setup issues hindering functionality. - Users find the **difficult configuration** of Nextiva to be clunky and often overwhelming, impacting their initial experience. - Users are frustrated with **number issues** , including delays, limitations on SMS attachments, and cumbersome support processes. - Users find the **complex processes** of Nextiva challenging, particularly in setup and navigation for small businesses. - Users find the **difficult setup** of Nextiva to be clunky and challenging, impacting their overall experience. #### What Are Recent G2 Reviews of Nextiva? **["Simplifying Business Communication"](https://www.g2.com/survey_responses/nextiva-review-13237018)** **Rating:** 5.0/5.0 stars _— Pablo V._ [Read full review](https://www.g2.com/survey_responses/nextiva-review-13237018) **["User-Friendly Phone System with Reliable Call Quality and Great Support"](https://www.g2.com/survey_responses/nextiva-review-13214493)** **Rating:** 4.5/5.0 stars _— Taryn N._ [Read full review](https://www.g2.com/survey_responses/nextiva-review-13214493) #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments - [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment - [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments ### [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 #### Who Is the Company Behind Glia? - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** www.glia.com - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc 1,471 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website) 468 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Banking, Financial Services - **Company Size:** 66% Medium, 17% Small #### What Do G2 Reviewers Say About Glia? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **responsive customer support** from Glia, enhancing operations and member experiences seamlessly. - Users appreciate the **ease of use** of Glia, highlighting its intuitive interface and helpful features. - Users value the **great support** and user-friendly interface of Glia, enhancing operational efficiency and member experience. - Users value Glia's **efficient communication channels** , enhancing interaction through seamless transitions between voice, video, and chat. - Users love Glia's **seamless communication features** , including voice, video, and chat, enhancing overall efficiency and user experience. ##### Cons - Users are seeking **missing features** like better integrations and detailed reporting to enhance their experience with Glia. - Users express concerns about **integration issues** , finding the connections with existing systems more complex than expected. - Users report **poor customer support** , highlighting delays and lack of clarity on feature enhancements from Glia. - Users express frustration with the **limited media type selection** , which complicates the experience by requiring availability across all modes. - Users struggle with **reporting issues** , desiring more detailed and granular options to enhance their experience. #### What Are Recent G2 Reviews of Glia? **["Innovative AI and ROI-Focused Support at a Reasonable Price"](https://www.g2.com/survey_responses/glia-review-13273691)** **Rating:** 5.0/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/glia-review-13273691) **["Transforming Digital Service Through Seamless Human Support"](https://www.g2.com/survey_responses/glia-review-11801681)** **Rating:** 5.0/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/glia-review-11801681) #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment. **Average Rating:** 4.5/5.0 **Total Reviews:** 662 #### Who Is the Company Behind Jotform AI Agents? - **Seller:** [Jotform](https://www.g2.com/sellers/jotform) - **Company Website:** www.jotform.com - **Year Founded:** 2006 - **HQ Location:** San Francisco, California - **Twitter:** @Jotform 39,289 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website) 901 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Small, 11% Medium #### What Do G2 Reviewers Say About Jotform AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Jotform AI Agents, enhancing productivity and simplifying onboarding processes. - Users find the **easy setup** of Jotform AI Agents simplifies onboarding and ongoing training for clients. - Users highlight the **easy setup** of Jotform AI Agents, enabling quick onboarding and efficient client interaction. - Users find Jotform AI Agents to be **extremely helpful** in streamlining tasks and enhancing productivity in various settings. - Users value the **superior setup ease** of Jotform AI Agents, facilitating a smooth onboarding process and enhanced efficiency. ##### Cons - Users find the **AI limitations** frustrating, with issues in flexibility and understanding user specifications effectively. - Users find the AI's **limited capabilities** affect its flexibility and accuracy in executing workflows and understanding requests. - Users express frustration with the **limited features** of Jotform AI Agents, hindering their ability to customize workflows effectively. - Users find **inadequate AI features** in Jotform AI Agents, as it often hallucinates and misunderstands user requests. - Users experience **poor understanding** from Jotform AI Agents, leading to frustration and confusion in interpreting queries and instructions. #### What Are Recent G2 Reviews of Jotform AI Agents? **["Jotform Makes Lead Capture Easy with Intuitive Templates and Smart Routing"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13213003)** **Rating:** 4.0/5.0 stars _— Pratyush S._ [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13213003) **["Jotform AI Agent Saves Time with 24/7 Fast, Consistent Customer Responses"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13286459)** **Rating:** 4.0/5.0 stars _— HEMU T._ [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13286459) ### [Smith.ai AI Receptionist](https://www.g2.com/products/smith-ai-ai-receptionist/reviews) AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency. It handles screening, lead qualification, and intake while human receptionists stand by for escalations or complex requests. This hybrid model delivers AI efficiency with seamless human backup. AI Receptionist comes with custom call-handling playbooks that are tailored to adapt and align with your workflows. These playbooks ensure each interaction reflects your brand’s voice, values, and quality standards. Our integration ecosystem includes over 7,000 platforms — like HouseCall Pro, ServiceTitan, MyCase, and HubSpot — so call data flows directly into your CRM, scheduling software, and other tools. This unified setup centralizes operations and reporting across your business locations. The AI Receptionist dashboard provides real-time insights into call activity, with detailed summaries, recordings, and transcripts to help businesses monitor performance and make data-driven decisions. With pricing starting at $0/month, AI Receptionist offers growing businesses a powerful, cost-effective way to handle every call scenario with unmatched agility. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 #### Who Is the Company Behind Smith.ai AI Receptionist? - **Seller:** [Smith.ai](https://www.g2.com/sellers/smith-ai) - **Company Website:** smith.ai - **Year Founded:** 2015 - **HQ Location:** Los Altos, California - **Twitter:** @smithdotai 1,011 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f366087bc5da3eb58c05d05587bb74a2267ad4ec1371a663dd97e51a0eefb2af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18531286%2F&secure%5Burl_type%5D=linkedin_company_website) 345 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Company Size:** 90% Small, 10% Medium #### What Are Recent G2 Reviews of Smith.ai AI Receptionist? **["Efficient Call Screening and Seamless AI-to-Human Transitions"](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-12149993)** **Rating:** 4.5/5.0 stars _— Cenmar F._ [Read full review](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-12149993) **["We Love Smith.ai"](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-11734422)** **Rating:** 5.0/5.0 stars _— Tawnee S._ [Read full review](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-11734422) ### [Deepgram](https://www.g2.com/products/deepgram/reviews) Enterprise Voice AI platform designed for developers building voice-first products using speech-to-text, text-to-speech, or speech-to-speech APIs. Over 200,000 developers build with Deepgram's voice-native foundational models, accessed via APIs or self-managed software. Start building with $200 in free credits! Beyond that, developers can: 🔊 Process live-streaming or pre-recorded audio with superior accuracy 🗣️ Convert text into natural-sounding AI voices for enterprise use cases with text-to-speech ⚡️ Easily build voice agents with our unified Voice Agent API 🌎 Accurately transcribe audio in over 36+ languages ⚙️ Train custom models for unique use cases 🔑 Access deep NLU with a unified API 💻 Build in any programming language with our SDKs ✅ Deploy on-prem or on DG’s managed cloud 📈 Get scalable GPU infra for training and inference **Average Rating:** 4.6/5.0 **Total Reviews:** 471 #### Who Is the Company Behind Deepgram? - **Seller:** [Deepgram](https://www.g2.com/sellers/deepgram) - **Company Website:** deepgram.com - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @DeepgramAI 10,837 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6a4f09519882843ef34c69f2628a3c6c1cc8fa6dbc3212cdb2bd60ad3ad50f36&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeepgram%2F&secure%5Burl_type%5D=linkedin_company_website) 325 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 80% Small, 19% Medium #### What Do G2 Reviewers Say About Deepgram? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **high accuracy** of Deepgram, benefiting from fast and reliable speech-to-text transcriptions. - Users praise Deepgram for its **fast and reliable transcriptions** , making transcription tasks significantly easier and quicker. - Users appreciate the **ease of use** of Deepgram, thanks to its simple API and efficient transcription services. - Users commend Deepgram for its **excellent transcription accuracy** and user-friendly integration, enhancing their audio processing experience. - Users commend Deepgram for its **fast and accurate real-time transcription** , enhancing analysis and live applications effortlessly. ##### Cons - Users are frustrated by the **limited language support** which hinders the platform's versatility and usability. - Users find the **pricing issues** concerning, especially for large projects and tight budgets, making it less accessible. - Users find the **pricing high** , making it challenging for startups and students with limited budgets. - Users experience **inaccuracy issues** with Deepgram, including missed words and limited language support that hinder transcription quality. - Users note the **limited language support** of Deepgram, though enhancements are in progress to address this issue. #### What Are Recent G2 Reviews of Deepgram? **["Great Value STT/TTS with Strong Nova 3 Features and Easy Integration"](https://www.g2.com/survey_responses/deepgram-review-13198079)** **Rating:** 4.5/5.0 stars _— Akshay M._ [Read full review](https://www.g2.com/survey_responses/deepgram-review-13198079) **["The fastest Speech to Text service I've ever used!"](https://www.g2.com/survey_responses/deepgram-review-6632115)** **Rating:** 5.0/5.0 stars _— D Santhosh K._ [Read full review](https://www.g2.com/survey_responses/deepgram-review-6632115) #### What Are G2 Users Discussing About Deepgram? - [What is Deepgram used for?](https://www.g2.com/discussions/what-is-deepgram-used-for) - 1 comment ### [Synthflow](https://www.g2.com/products/synthflow/reviews) Synthflow provides enterprise-ready voice AI agents that automate inbound and outbound phone calls. Businesses use Synthflow to handle appointment scheduling, lead qualification, customer support, and call routing through natural, conversational voice technology. With a no-code builder, 200+ integrations, and deployment in under 3 weeks, Synthflow makes it easy for teams to scale automation without engineering effort. AI agents operate with sub-500ms latency in 30+ languages and meet global compliance standards (SOC 2, HIPAA, GDPR). Organizations across healthcare, real estate, insurance, and e-commerce use Synthflow to improve customer experience, reduce manual workload, and ensure calls are answered 24/7. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,010 #### Who Is the Company Behind Synthflow? - **Seller:** [AgentFlow AI GmbH](https://www.g2.com/sellers/agentflow-ai-gmbh) - **Company Website:** synthflow.ai - **Year Founded:** 2023 - **HQ Location:** Berlin, DE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7eb852c55cbf4a43f7e263230995f6304b6d2c7bdcdeaaa546d2842c9556deb9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsynthflowai%2F&secure%5Burl_type%5D=linkedin_company_website) 70 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 92% Small, 7% Medium #### What Do G2 Reviewers Say About Synthflow? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Synthflow, highlighting its simple setup and seamless integration with various platforms. - Users find the **setup ease** of Synthflow intuitive and quick, significantly simplifying appointment booking integration. - Users appreciate the **easy integrations** with various services, enhancing their experience with seamless AI functionality. - Users value the **easy integration** of Synthflow with platforms like Make.com and Zapier for seamless functionality. - Users love the **easy setup** of Synthflow, making deployment and integration a breeze for everyone. ##### Cons - Users find the **pricing significant** , which may impact the affordability of Synthflow for many individuals. - Users find the **cost limitations** of Synthflow restrictive, with pricing plans lacking flexibility for adequate testing. - Users find the **learning curve steep** , wishing for more tutorials to clarify agent and workflow creation. - Users find the **missing features** in Synthflow frustrating, especially for voice configuration and team management. - Users seek **more customization options** in Synthflow to enhance their experience and meet diverse project needs. #### What Are Recent G2 Reviews of Synthflow? **["Clean, Intuitive UI That Streamlined Our Workflows Fast"](https://www.g2.com/survey_responses/synthflow-review-12621357)** **Rating:** 5.0/5.0 stars _— Usman J._ [Read full review](https://www.g2.com/survey_responses/synthflow-review-12621357) **["Effortless AI Voice Agents for Scalable Phone-Based Customer Interactions"](https://www.g2.com/survey_responses/synthflow-review-12204291)** **Rating:** 5.0/5.0 stars _— Jose Manuel G._ [Read full review](https://www.g2.com/survey_responses/synthflow-review-12204291) ### [Kore.AI](https://www.g2.com/products/kore-ai/reviews) Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. **Average Rating:** 4.6/5.0 **Total Reviews:** 402 #### Who Is the Company Behind Kore.AI? - **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc) - **Company Website:** kore.ai - **Year Founded:** 2013 - **HQ Location:** Orlando, FL - **Twitter:** @koredotai 5,659 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49ee154fdf979f32c6710d47feaa216b6ddabff52d4fdfd36940b452c07f5750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3602865%2F&secure%5Burl_type%5D=linkedin_company_website) 1,275 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Large, 30% Small #### What Do G2 Reviewers Say About Kore.AI? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** in Kore.ai, appreciating effortless configuration and beginner-friendly chatbot development. - Users appreciate the **user-friendly interface and extensive features** of Kore.AI, making development and integration seamless. - Users appreciate the **simplicity and user-friendliness** of Kore.AI for effortless chatbot development and integration. - Users value the **effortless integration** capabilities of Kore.AI, enhancing their experience with seamless third-party connections. - Users value the **easy integrations** of Kore.AI, enhancing their experience with seamless connectivity to third-party APIs. ##### Cons - Users find the **learning curve steep** with Kore.AI due to outdated documentation and complicated transitions between versions. - Users find **usage limitations** challenging due to inconsistent variable naming conventions and IVR channel development constraints. - Users experience noticeable **slow performance** with Kore.AI, particularly in resolving issues and saving configurations. - Users often face **slow loading times** , leading to frustrating experiences and unpredictable bot behavior in Kore.AI. - Users experience significant **software bugs** on Kore.AI, leading to crashes and hindering app development efforts. #### What Are Recent G2 Reviews of Kore.AI? **["Intuitive, User-Friendly Platform for Building Scalable Virtual Assistants"](https://www.g2.com/survey_responses/kore-ai-review-13171381)** **Rating:** 4.5/5.0 stars _— Emmanuel L._ [Read full review](https://www.g2.com/survey_responses/kore-ai-review-13171381) **["Comprehensive Conversational AI Platform with Great Flexibility"](https://www.g2.com/survey_responses/kore-ai-review-11531124)** **Rating:** 4.5/5.0 stars _— Uppala A._ [Read full review](https://www.g2.com/survey_responses/kore-ai-review-11531124) ### [Murf.ai](https://www.g2.com/products/murf-ai/reviews) Murf AI is the complete voice AI platform powering enterprises, developers, and creators to deploy conversational voice agents, power real-time applications with the fastest text-to-speech API available, produce studio-quality voiceovers, and localize video into 40+ languages. Everything runs on Murf's own speech models and infrastructure, not licensed third-party TTS. Trusted by 10 million+ users and 300+ Forbes 2000 companies across 190+ countries. AI Voice Agents and Conversational AI Murf deploys production-grade voice agents that handle inbound and outbound calls in 35+ languages. They resolve support tickets, qualify leads, book appointments, update CRM records, and escalate to human agents with full conversation context. Live calls run at sub-800ms response latency with natural turn-taking, including mid-sentence interruptions. Ground agents in your knowledge base, policies, and customer data through RAG. Connect them to Salesforce, HubSpot, Zoho, Twilio, Google Calendar, Zapier, and internal systems through native integrations and REST APIs, and run them on your own LLM (OpenAI, Anthropic, Gemini, or a fine-tuned model). Murf's agent designers and forward-deployed engineers handle design, deployment, and continuous optimization. Teams using Murf report 40% lower cost-to-serve and a 30% increase in CSAT. Murf Falcon: The Fastest, Most Efficient TTS API Falcon delivers 55ms model latency and 130ms time-to-first-audio, verified across 10+ geographies through edge deployment. It covers 35+ languages with mid-sentence language switching, scales to 10,000 concurrent calls without latency degradation, and costs $0.01 per minute. Falcon leads the Voice Quality Metric among streaming models, hits 99.38% pronunciation accuracy, and supports on-premise deployment and data residency in 10+ regions. Murf Studio: AI Voiceover Studio and Text to Speech Produce voiceovers 10x faster with 200+ expressive AI voices across 35+ languages. Control pitch, speed, emphasis, and intonation, build a custom pronunciation library, clone voices, and use "Say It My Way" to direct delivery with your own recording. Integrations with Canva, PowerPoint, Google Slides, and Adobe Captivate drop Studio into existing production workflows. Murf Dubbing Localize video and audio into 40+ languages while preserving the original speaker's voice, meaning, and timing. Auto language detection, context-aware translation, native-speaker linguistic review, and a Dubbing API for high-volume localization. 165K+ hours of video dubbed to date. Murf is SOC 2 Type II and ISO 27001 certified and GDPR and HIPAA compliant, with role-based access controls, end-to-end encryption, and a 99.9% uptime commitment. Get started at https://murf.ai **Average Rating:** 4.7/5.0 **Total Reviews:** 1,407 #### Who Is the Company Behind Murf.ai? - **Seller:** [Murf Inc.](https://www.g2.com/sellers/murf-inc) - **Company Website:** murf.ai - **Year Founded:** 2020 - **HQ Location:** Salt Lake City, US - **Twitter:** @MURFAISTUDIO 4,022 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d72befbc754b2e007ec03f42f2a10d30e4319f7473656c2ca6e147017f23f19c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmurf-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 117 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** E-Learning, Marketing and Advertising - **Company Size:** 77% Small, 14% Medium #### What Do G2 Reviewers Say About Murf.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users find Murf.ai to be **super easy to use** , allowing quick learning and a satisfying editing experience. - Users praise the **natural sound quality** of Murf.ai, enhancing engagement and satisfaction in their projects. - Users love the **natural voices** of Murf.ai, finding them intuitive and impressively realistic for various projects. - Users appreciate the **voice customization options** in Murf.ai, enabling engaging and unique audio content creation. - Users praise the **realistic voice quality** of Murf.ai, enjoying its simplicity and effectiveness for professional voiceovers. ##### Cons - Users find Murf.ai **expensive** and desire more voice tone options and better pricing for infrequent use. - Users find **pricing issues** with Murf.ai, feeling it's too expensive for infrequent use and wishing for more options. - Users express concerns over **limited voice options** , particularly for Dutch, impacting diversity and usability in projects. - Users desire more **voice options** in Murf.ai, as current choices limit quality and flexibility in editing. - Users face **pronunciation issues** with Murf.ai, often requiring manual corrections for misinterpreted words and accents. #### What Are Recent G2 Reviews of Murf.ai? **["Very Helpful for Voiceovers, Educational Content, and Narration"](https://www.g2.com/survey_responses/murf-ai-review-12918299)** **Rating:** 5.0/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/survey_responses/murf-ai-review-12918299) **["Natural-Sounding AI Voices That Make Voiceovers Fast and Effortless"](https://www.g2.com/survey_responses/murf-ai-review-13109096)** **Rating:** 4.5/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/murf-ai-review-13109096) #### What Are G2 Users Discussing About Murf.ai? - [What is your experience with Murf.ai for AI voice generation, and what would you like to see improved?](https://www.g2.com/discussions/what-is-your-experience-with-murf-ai-for-ai-voice-generation-and-what-would-you-like-to-see-improved) - 1 comment - [What is Murf.ai used for?](https://www.g2.com/discussions/what-is-murf-ai-used-for) - 1 comment ### [fonio](https://www.g2.com/products/fonio/reviews) Fonio.ai provides AI-powered phone assistants for businesses of all sizes. Our AI helps companies handle incoming calls, qualify requests, book appointments, answer common questions, and route conversations efficiently. With natural-sounding voices and integrations with tools like CRM systems, calendars, and databases, fonio helps teams save time, reduce missed calls, and improve responsiveness. Fonio operates across multiple countries and is built with privacy and European data protection standards in mind. **Average Rating:** 4.7/5.0 **Total Reviews:** 47 #### Who Is the Company Behind fonio? - **Seller:** [fonio.ai](https://www.g2.com/sellers/fonio-ai) - **Year Founded:** 2024 - **HQ Location:** Wien, AT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf63d502257dce9c02cede6129affe90e5509eb96993cd1359cf07cd6f75b5f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffonio-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 47 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Company Size:** 86% Small, 14% Medium #### What Are Recent G2 Reviews of fonio? **["Quickly set up, reliable notification – solid solution for sole proprietors"](https://www.g2.com/survey_responses/fonio-review-13092070)** **Rating:** 5.0/5.0 stars _— Heiko G._ [Read full review](https://www.g2.com/survey_responses/fonio-review-13092070) **["A Smart Assistant for Specialist Food & Beverage Consulting"](https://www.g2.com/survey_responses/fonio-review-13029849)** **Rating:** 5.0/5.0 stars _— Clatu ._ [Read full review](https://www.g2.com/survey_responses/fonio-review-13029849) - ‹ Prev ‹ Prev - 1 - [2](/categories/ai-voice-assistants?order=g2_score&page=2#product-list) - [3](/categories/ai-voice-assistants?order=g2_score&page=3#product-list) - [4](/categories/ai-voice-assistants?order=g2_score&page=4#product-list) - [5](/categories/ai-voice-assistants?order=g2_score&page=5#product-list) - … - [39](/categories/ai-voice-assistants?order=g2_score&page=39#product-list) - [40](/categories/ai-voice-assistants?order=g2_score&page=40#product-list) - [Next › Next ›](/categories/ai-voice-assistants?order=g2_score&page=2#product-list) Spotlight Categories [Online Backup Software](https://www.g2.com/categories/online-backup) [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) [Workforce Management Software](https://www.g2.com/categories/workforce-management) [Audit Management Software Solutions](https://www.g2.com/categories/audit-management) [E-Signature Software](https://www.g2.com/categories/e-signature) Similar Categories - [Active Learning Tools](/categories/active-learning-tools) - [Agentic AI](/categories/agentic-ai) - [AI Avatar Generators](/categories/ai-avatar-generators) - [AI Gateways](/categories/ai-gateways) - [AI Governance Tools](/categories/ai-governance-tools) - [AI Note-Taking Software](/categories/ai-note-taking-software) - [AI Orchestration](/categories/ai-orchestration) - [AI Proposal Generator Tools](/categories/ai-proposal-generator-tools) - [AI Search Visibility Optimization Tools](/categories/ai-search-visibility-optimization-tools) - [AI Security Posture Management (AI-SPM) Tools](/categories/ai-security-posture-management-ai-spm-tools) - [AI Security Solutions](/categories/ai-security-solutions) - [AI Storyboard Generators](/categories/ai-storyboard-generators) - [AI Voice Dictation](/categories/ai-voice-dictation) - [AI Writing Assistant](/categories/ai-writing-assistant) - [Answer Engine Optimization (AEO)](/categories/answer-engine-optimization-aeo) [Browse AI Voice Assistants Themes](/categories/ai-voice-assistants/themes) ![Shalaka Joshi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shalaka Joshi") SJ Researched and written by [Shalaka Joshi](https://research.g2.com/insights/author/shalaka-joshi) Updated April 9, 2026 AI voice assistant software enables people to interact with digital devices and systems using natural voice commands, conducting conversations, performing tasks, or transcribing speech into text. It combines automatic speech recognition (ASR), [natural language processing (NLP)](https://www.g2.com/categories/natural-language-processing-nlp), and AI to interpret spoken input and respond by speaking, performing actions, or retrieving information. ### Core Capabilities of AI Voice Assistants Software To qualify for inclusion in the AI Voice Assistants category, a product must: - Support natural language understanding (NLU) with high accuracy to ensure consistent caller experiences - Maintain conversation history to enable multi-turn interactions - Offer AI-powered call answering tools capable of handling incoming calls at all times - Ensure scalability to meet varying call volumes and business needs - Support ASR to convert spoken input into text - Use natural language generation (NLG) and text-to-speech (TTS) to produce natural-sounding responses - Include dialogue management to maintain context and support multi-turn conversations - Respond in real time to enable natural, human-like communication - Provide seamless human handoff to a live agent for unresolved or complex interactions ### How AI Voice Assistants Software Differs from Other Tools AI voice assistants are commonly integrated with [CRM platforms](https://www.g2.com/categories/crm), [call center software](https://www.g2.com/categories/call-center-infrastructure), and [IoT devices](https://www.g2.com/categories/internet-of-things-iot-platforms), enabling them to update records, trigger workflows, and control connected systems. This sets them apart from simple voice dictation tools, which focus solely on transcription. AI voice assistants are particularly valuable for small to mid-sized businesses seeking to reduce wait times, lower operational costs, and maintain professional customer service without scaling headcount. ### Insights from G2 on AI Voice Assistants Software Based on category trends on G2, real-time responsiveness and seamless human handoff stand out as the most valued capabilities. These platforms deliver measurable reductions in operational costs and improvements in customer experience consistency when handling high call volumes. Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_697a61c8df6b2009328ef25a97ccce62/retell-ai.png "Product Avatar Image")](https://www.g2.com/products/retell-ai/reviews)[Retell AI](https://www.g2.com/products/retell-ai/reviews)[4.8/5(2,638)](https://www.g2.com/products/retell-ai/reviews) | Production-grade AI voice agent deployment | "Property Management Made Easy!" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8c3daf65d785cff1c07ec2cb7c4205a/elevenlabsio.png "Product Avatar Image")](https://www.g2.com/products/elevenlabsio/reviews)[ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews)[4.5/5(1,173)](https://www.g2.com/products/elevenlabsio/reviews) | Human-grade voice cloning for conversational AI agents | "ElevenLabs: Easy-to-Use UI With Excellent AI Voices" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/products/genesys-cloud-cx/reviews) | Omnichannel voice bot orchestration with Architect flows | "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e90f804c2657749825f68807ea7c193/callrail.png "Product Avatar Image")](https://www.g2.com/products/callrail/reviews)[CallRail](https://www.g2.com/products/callrail/reviews)[4.5/5(1,835)](https://www.g2.com/products/callrail/reviews) | After-hours AI voice capture with call attribution | "Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png "Product Avatar Image")](https://www.g2.com/products/nextiva/reviews)[Nextiva](https://www.g2.com/products/nextiva/reviews)[4.5/5(3,622)](https://www.g2.com/products/nextiva/reviews) | AI-routed inbound call handling with UCaaS | "User-Friendly Phone System with Reliable Call Quality and Great Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7b75bf46a8043c2dbf135c4e9ea384cd/glia.png "Product Avatar Image")](https://www.g2.com/products/glia/reviews)[Glia](https://www.g2.com/products/glia/reviews)[4.8/5(88)](https://www.g2.com/products/glia/reviews) | AI voice containment for financial contact centers | "Transforming Digital Service Through Seamless Human Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_efc7518dd0e36c465cd1bcbf6fda5af4/jotform-ai-agents.png "Product Avatar Image")](https://www.g2.com/products/jotform-ai-agents/reviews)[Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)[4.5/5(771)](https://www.g2.com/products/jotform-ai-agents/reviews) | No-code voice agent deployment with multilingual support | "Jotform Makes Lead Capture Easy with Intuitive Templates and Smart Routing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_07fe9b2ff89edd0da54ead96958c4192/smith-ai-ai-receptionist.png "Product Avatar Image")](https://www.g2.com/products/smith-ai-ai-receptionist/reviews)[Smith.ai AI Receptionist](https://www.g2.com/products/smith-ai-ai-receptionist/reviews)[4.7/5(21)](https://www.g2.com/products/smith-ai-ai-receptionist/reviews) | 24/7 call screening, intake, and scheduling | "We Love Smith.ai" | * * * Show More ### AI Voice Assistants Topics - [AI Voice Assistants software buying insights at a glance](#ai-voice-assistants-software-buying-insights-at-a-glance) - [What are the top-reviewed AI Voice Assistants on G2?](#what-are-the-top-reviewed-ai-voice-assistants-on-g2) - [What I Often See in AI Voice Assistants](#what-i-often-see-in-ai-voice-assistants) - [My Expert Takeaway on AI Voice Assistants in 2026](#my-expert-takeaway-on-ai-voice-assistants-in-2026) - [AI Voice Assistants FAQs](#ai-voice-assistants-faqs) - [Sources](#sources) [ ### AI Voice Assistants Topics Expand/Collapse ](#) - [AI Voice Assistants software buying insights at a glance](#ai-voice-assistants-software-buying-insights-at-a-glance) - [What are the top-reviewed AI Voice Assistants on G2?](#what-are-the-top-reviewed-ai-voice-assistants-on-g2) - [What I Often See in AI Voice Assistants](#what-i-often-see-in-ai-voice-assistants) - [My Expert Takeaway on AI Voice Assistants in 2026](#my-expert-takeaway-on-ai-voice-assistants-in-2026) - [AI Voice Assistants FAQs](#ai-voice-assistants-faqs) - [Sources](#sources) ## Learn More About AI Voice Assistants ### **AI Voice Assistants software buying insights at a glance** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants?utm_source=chatgpt.com) help businesses answer, manage, and route voice conversations at scale by combining speech-to-text, language understanding, dialogue management, and natural-sounding voice output. These ai voice agent platforms allow teams to answer calls, handle routine requests, qualify leads, schedule appointments, troubleshoot common issues, and transfer callers to the right human when needed. ([Source 1](https://www.g2.com/categories/ai-voice-assistants)) In practice, AI voice assistants help companies move from rigid phone trees and basic bots to more natural, conversational customer experiences. As customer expectations for speed and availability continue to rise, AI voice agents are becoming an essential part of the sales and support experience. Many teams now view them less as a nice add-on and more as an always-on front door for handling inbound demand. Businesses often adopt AI-powered voice assistants and AI voice agents to improve coverage, reduce missed calls, and scale operations without hiring ahead of demand. Buyers usually evaluate AI voice assistants based on how well they handle real conversations, not just polished demos. The biggest pattern I see is that teams comparing AI voice assistant software want tools that can manage call volume reliably, respond with low latency, and hand off cleanly when a human needs to step in. Across the category, satisfaction trends are strong, with an **average star rating of 4.62/5 and an average likelihood to recommend of 9.23/10**. Price perception is also generally positive, with a median score of 5/7, suggesting buyers see value when usage is predictable and implementation is done well. If you are comparing AI voice assistant platforms, the best fit is usually the one that performs consistently in live call environments, not just the one with the most impressive demo. Pricing typically follows a usage-based model, with most tools charging based on minutes, calls, conversations, agent seats, or a combination of these factors. Costs can increase quickly as call volume grows, additional phone numbers are added, or more advanced features like higher-quality voices and integrations are required. While overall pricing sentiment tends to be positive, buyers often pay close attention to how predictable and easy it is to forecast costs as usage scales over time. #### **Top 5 FAQs from software buyers:** - How do I measure ROI for an AI voice assistant in my call flow? - What integrations do I need for CRM, ticketing, and call center routing? - How do AI voice agents handle handoff to a human and keep context? - What is the real setup time for building and testing call flows? - How do I control voice quality, latency, and compliance requirements? G2’s top-rated AI Voice Assistant software include [Thoughtly](https://www.g2.com/sellers/thoughtly) **,** [Retell AI](https://www.g2.com/products/retell-ai/reviews) **,** [Pyto](https://www.g2.com/products/pyto/reviews) **, and** [Slang AI](https://www.g2.com/products/slang-ai/reviews). ### What are the top-reviewed AI Voice Assistants on G2? These are 5 of the top-reviews AI Voice Assistant software: - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - Number of Reviews: 1,396 - Satisfaction: 99 - Market Presence: 65 - G2 Score: 82 - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - Number of Reviews: 1,153 - Satisfaction: 57 - Market Presence: 76 - G2 Score: 67 - [Synthflow](https://www.g2.com/products/synthflow/reviews) - Number of Reviews: 986 - Satisfaction: 88 - Market Presence: 56 - G2 Score: 72 - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - Number of Reviews: 467 - Satisfaction: 25 - Market Presence: 70 - G2 Score: 48 - [Voiceflow](https://www.g2.com/products/voiceflow/reviews) - Number of Reviews: 110 - Satisfaction: 38 - Market Presence: 50 - G2 Score: 44 **Satisfaction score** reflects how happy reviewers are with a product, based on review-driven factors G2 uses to model customer sentiment (not just star rating alone). ([Source 2](https://www.g2.com/reports)) **Market Presence score** reflects a product’s presence and reach in the market, using review data plus additional signals G2 incorporates for market-level context. ([Source 2](https://www.g2.com/reports)) **G2 Score** is the overall score used to compare products within the same category, calculated from **Satisfaction** and **Market Presence** components. ([Source 2](https://www.g2.com/reports)) ### What I Often See in AI Voice Assistants #### Feedback Pros: What Users Consistently Appreciate **Low-latency calls with human-like voices that stay natural** - _“__I really appreciate using Ringg AI for its optimal latency and minimal model hallucination, which makes it a great replacement for our manual tele-calling agents with its Voice AI capabilities. I love how integrating Ringg AI with our systems is super simple and straightforward. The team behind Ringg AI is extremely responsive and proactive, making the experience smooth and effective. Ringg AI has increased our overall operational efficacy, reduced overhead costs on manpower, and provided us with enriched insights on collection calls. I'd highly recommend it.” -_ [_Anusree Nandy_](https://www.g2.com/products/ringg-ai/reviews/ringg-ai-review-12399327)_, Ringg AI Review_ **Fast initial setup using drag-and-drop flows and integrations** - _“I use Voiceflow to design and prototype conversational AI chatbots and voice applications. Its visual drag-and-drop interface makes building, testing, and iterating conversational flows quick and straightforward. The platform supports team collaboration and API integrations, which boosts development efficiency. I really like its intuitive visual builder that makes designing complex conversational flows simple and easy to comprehend. Fast prototyping and real-time testing help me identify and resolve issues early in the development process…” -_ [_Sainath N._](https://www.g2.com/products/voiceflow/reviews/voiceflow-review-12137993) _Voiceflow Review_ **Voice cloning and multilingual options for consistent brand tone** - _“The platform is incredibly intuitive to use with the largest and highest-quality voice library available. Voice cloning works surprisingly accurately, capturing nuances that other services miss. The AI Enhance feature adds natural liveliness to text that would otherwise sound robotic. Extensive customization options let me fine-tune voices for different projects and objectives, and the range of additional features keeps expanding with genuinely useful tools.” -_ [_Evgenii B_](https://www.g2.com/products/elevenlabsio/reviews/elevenlabs-review-12203802)_. ElevenLabs Review_ #### Cons: Where Many Platforms Fall Short **Steep learning curve for advanced routing and escalation rules** - _“While the platform is powerful, the initial learning curve for advanced prompt engineering can be a bit steep for non-technical team members. I would also like to see an even wider variety of localized accents for international markets beyond the standard options. Occasionally, the dashboard analytics could provide deeper granular insights into specific call drop-off points, though the current tools are still very functional. Lastly, while the Customer Support is helpful, having more extensive video documentation for niche edge-case scenarios would be a great addition to their already solid help center.” -_ [_Fabrizzo A._](https://www.g2.com/products/synthflow/reviews/synthflow-review-12117803) _Synthflow Review_ **Usage-based pricing gets hard to predict during volume spikes** - _“__It takes some initial setup and testing to get the messaging right, especially for different regions and use cases. Very technical or strategic discussions still need to be handled directly by me.Usage-based costs are something to keep an eye on as outreach volume increases.” -_ [_Mo F._](https://www.g2.com/products/talkeriq/reviews/talkeriq-review-12184634) _TalkerIQ Review_ **Edge cases fail on complex, multi-step questions without guardrails** - _“__Setup takes real operational thinking: you need solid call flows, escalation rules, and client-specific knowledge boundaries. If you rush onboarding, the AI will sound less confident or ask redundant questions. Edge cases still require human takeover: complex billing disputes, emotionally charged callers, or policy exceptions still need a fast warm transfer path (TalkerIQ supports transfer, but you must design it well).” -_ [_Prashant S._](https://www.g2.com/products/talkeriq/reviews/talkeriq-review-12190379) _TalkerIQ Review_ ### My Expert Takeaway on AI Voice Assistants in 2026 Teams that get the most value from AI voice assistants treat them as a system that evolves over time, not a phone tool you set up once and forget. Many organizations report strong satisfaction with these tools, but the same challenges often appear during real use: handling complex call logic, dealing with unusual situations, and keeping costs predictable. Because of this, successful teams usually build a tight feedback loop. They start with a small group of common call intents, track how well the assistant resolves calls on its own, and measure how smoothly it transfers to a human when needed. Once that works well, they expand the assistant to handle more scenarios. This is where strong AI voice agent platforms stand out. It is not only about whether the assistant can talk. It also needs to recover from mistakes, route calls correctly, and pass conversations to a human without losing context. There are also clear patterns across industries. Sectors like Information Technology and Services, Computer Software, Marketing and Advertising, Real Estate, and Consumer Services often adopt AI voice assistants faster. These teams already use systems for routing, tagging, and follow-up workflows, which makes it easier to plug voice assistants into their operations. Many connect them to CRM or ticketing systems so each conversation turns into a tracked action instead of just a completed call. Support and implementation guidance also matter more than many buyers expect. Even when the technology itself works well, teams still need quick answers during setup, testing, and tuning. In practice, the strongest results come from thoughtful design, clear rules for how the assistant should behave, and a team that actively manages and improves the system over time. ### AI Voice Assistants FAQs #### How AI Voice Assistants process human language? AI voice assistants process human language in four main steps. First, automatic speech recognition converts spoken audio into text. Second, natural language understanding identifies intent, entities, and context. Third, dialogue management determines the right response or next action. Finally, text-to-speech generates a natural voice reply. The strongest AI voice agents continuously learn from real call data, which improves intent detection, routing accuracy, and response timing over time. #### How to price AI Voice Agents? Most AI voice agent platforms use usage-based pricing. That typically includes per-minute billing, per-call pricing, or monthly bundles with volume tiers. Some vendors also charge for advanced voice models, additional phone numbers, or premium integrations. When budgeting, I recommend modeling peak call volume, not just average usage. In our review data, price sentiment is generally positive, but buyers often flag unpredictable costs during traffic spikes as a key concern. #### Which AI voice assistant offers the best natural language processing? Language support matters when you need global reach with **multilingual speech recognition and output**. In the G2 category, these tools are often noted for broad language options or extensible voice models: - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) – Offers expressive multilingual text-to-speech and voice cloning, making it a strong choice where natural voice in many languages matters. - [PolyAI](https://www.g2.com/products/polyai/reviews)– Built for enterprise-grade conversational AI, with a focus on natural dialogue management and human-like back-and-forth interactions in contact center environments. - [Voiceflow](https://www.g2.com/sellers/voiceflow) – A visual builder that integrates multiple voice models and supports international deployments in complex voice scenarios. For global deployments, always confirm **specific language pairs and dialect support** during evaluation. #### Which AI voice assistant supports the most languages? Popularity in G2’s ai voice assistants category is usually tied to **review volume and category presence** (which correlates with adoption). According to the G2 category leaderboard: - [Retell AI](https://www.g2.com/products/retell-ai/reviews) – Among the most reviewed and high-rated products in the category. - [Deepgram](https://www.g2.com/products/deepgram/reviews) - Provides multilingual speech recognition with strong transcription accuracy across accents and dialects. - [Lovo AI](https://www.g2.com/products/lovo/reviews) - Offers a broad library of AI-generated voices across multiple languages and regional variations. These reflect real usage by businesses across support, scheduling, and conversational automation. #### **What are the top 3 most popular voice assistants?** - [Synthflow](https://www.g2.com/products/synthflow/reviews) - Frequently adopted by small and mid-sized businesses for fast deployment of conversational call flows. - [Slang AI](https://www.g2.com/products/slang-ai/reviews) **-** Focuses on hospitality and service industries, helping businesses automate inbound phone calls at scale. - [Kore.ai](https://www.g2.com/products/kore-ai/reviews) - Offers enterprise NLP capabilities with strong intent detection and workflow orchestration for customer service and support automation. #### What is the best AI voice assistant? - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) **-** ElevenLabs is widely recognized for high-fidelity, natural speech synthesis that makes automated voice interactions sound remarkably human. This platform is a great pick when voice realism and expressive output are priorities in customer-facing scenarios. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - Retell AI is focused on building practical AI voice agents that handle inbound and outbound calls, intelligent routing, and dialogue context with strong real-world accuracy. Reviewers often highlight its blend of usability and conversational logic performance. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - Genesys Cloud CX integrates AI voice capabilities into a full contact center platform, making it ideal for enterprise teams that need end-to-end customer engagement, analytics, and voice automation all in one suite. ### Sources 1. [G2 category](https://www.g2.com/categories/ai-voice-assistants) definition and inclusion criteria for AI Voice Assistants. 2. [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*rm4vvy*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0ODg3NTckbzE2MSRnMSR0MTc3MjQ5MDQ3MCRqNjAkbDAkaDA.)(Satisfaction, Market Presence, and G2 Score definitions). **Researched by:** [Shalaka Joshi](https://research.g2.com/insights/author/shalaka-joshi?_gl=1*hx6gzr*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0OTMwNTgkbzE2MiRnMSR0MTc3MjQ5NDQ4NiRqNTkkbDAkaDA.) **Last Updated on:** March 19, 2026 ## Frequently asked questions about AI Voice Assistants ### How do customer reviews reflect the reliability of AI Voice Assistants? Customer reviews indicate that reliability in AI Voice Assistants is often assessed through user satisfaction ratings and feedback on performance consistency. For instance, products like Amazon Alexa and Google Assistant receive high ratings, with users frequently praising their accuracy and responsiveness. In contrast, some reviews highlight issues with connectivity and understanding accents, which can affect perceived reliability. Overall, the consensus is that while many AI Voice Assistants perform reliably, user experiences can vary significantly based on specific use cases and environments. ### What are the performance benchmarks for AI Voice Assistants in real-world applications? Performance benchmarks for AI Voice Assistants vary across products. For instance, Google Assistant scores high in accuracy and integration, with users noting its ability to understand context effectively. Amazon Alexa is praised for its extensive skill set and compatibility with smart home devices, while Apple Siri is recognized for its seamless integration with iOS but often criticized for limited third-party app support. Microsoft Cortana, although less popular, is noted for its productivity features in enterprise settings. Overall, user satisfaction ratings reflect these strengths and weaknesses, influencing their real-world application effectiveness. ### How frequently do AI Voice Assistants receive updates and new features? AI Voice Assistants typically receive updates and new features on a quarterly basis, with some vendors reporting monthly updates. For instance, products like Amazon Alexa and Google Assistant frequently enhance their capabilities, with users noting improvements in functionality and feature sets. Reviews indicate that regular updates are crucial for maintaining user engagement and satisfaction, with many users appreciating the continuous enhancements that keep the technology relevant and effective. ### What are the differences in user experience across popular AI Voice Assistants? User experiences across popular AI Voice Assistants like Amazon Alexa, Google Assistant, and Apple Siri vary significantly. Amazon Alexa is praised for its extensive third-party integrations and smart home capabilities, receiving high ratings for ease of use and versatility. Google Assistant excels in natural language processing and contextual understanding, often noted for its superior search capabilities and accuracy. Apple Siri, while improving, is frequently critiqued for limited third-party app support and less intuitive responses compared to its competitors. Overall, users prioritize integration and accuracy when selecting their preferred assistant. ### How do AI Voice Assistants ensure data privacy and security? AI Voice Assistants prioritize data privacy and security through various measures such as end-to-end encryption, user consent for data collection, and robust authentication protocols. Users frequently highlight features like customizable privacy settings and the ability to delete voice recordings. For instance, products like Amazon Alexa and Google Assistant offer transparency in data usage, allowing users to manage their data effectively. Additionally, many platforms implement regular security updates and compliance with industry standards, which enhances user trust and data protection. ### What are common use cases for AI Voice Assistants in businesses? Common use cases for AI Voice Assistants in businesses include enhancing customer service through automated responses, streamlining internal communications, and facilitating hands-free operations in various environments. Businesses utilize these assistants for scheduling meetings, managing tasks, and providing real-time information to employees. Additionally, they are employed in retail for improving customer engagement and in healthcare for patient interaction and data retrieval. Popular products in this category include Amazon Alexa for Business, Google Assistant, and Microsoft Cortana, each offering unique features tailored to different business needs. ### How do AI Voice Assistants handle multiple languages or accents? AI Voice Assistants typically support multiple languages and accents through advanced natural language processing capabilities. For instance, products like Google Assistant and Amazon Alexa are noted for their extensive language support, with Google Assistant offering over 30 languages and Alexa supporting multiple regional accents. Users have highlighted that these assistants can accurately recognize and respond to various dialects, enhancing user experience. However, some products may have limitations in accent recognition, which can affect performance in diverse linguistic environments. ### What user support options are typically available for AI Voice Assistants? User support options for AI Voice Assistants typically include live chat, email support, and extensive online documentation. For instance, products like Amazon Alexa and Google Assistant offer robust community forums and FAQs, while Apple Siri provides direct support through AppleCare. Additionally, many platforms feature in-app support and tutorials to assist users in troubleshooting and maximizing their experience. Overall, the availability of these support options varies by product, with some offering 24/7 assistance and others focusing on self-service resources. ### How scalable are AI Voice Assistants for growing businesses? AI Voice Assistants are highly scalable for growing businesses, with products like Amazon Alexa for Business, Google Assistant, and Microsoft Cortana offering flexible integration options. Users report that these platforms can handle increasing workloads effectively, with 85% of users noting improved operational efficiency as their business scales. Additionally, features such as multi-user support and customizable workflows enhance scalability, allowing businesses to adapt as their needs evolve. Overall, the adaptability and robust feature sets of these voice assistants make them suitable for businesses of all sizes. ### What is the average pricing range for AI Voice Assistants? The average pricing range for AI Voice Assistants varies significantly based on features and deployment options, typically falling between $10 to $50 per user per month for subscription-based models. For instance, products like Amazon Alexa for Business and Google Assistant for Business offer tiered pricing based on usage and additional features, while standalone solutions may have one-time licensing fees ranging from $500 to $5,000 depending on the complexity and customization required. ### How do AI Voice Assistants integrate with existing software systems? AI Voice Assistants integrate with existing software systems primarily through APIs and SDKs, enabling seamless communication and functionality. For instance, products like Amazon Alexa and Google Assistant are frequently praised for their extensive compatibility with smart home devices and third-party applications, allowing users to control various systems effortlessly. Additionally, platforms such as Microsoft Cortana and Apple Siri offer integration capabilities with productivity tools and services, enhancing user workflows. Overall, the integration ease and versatility of these assistants are key factors highlighted in user reviews. ### What are the key features to look for in AI Voice Assistants? Key features to look for in AI Voice Assistants include natural language processing capabilities, multi-device compatibility, integration with third-party applications, customizable voice options, and robust security measures. High user ratings highlight the importance of seamless user experience and responsiveness, with top products like Amazon Alexa, Google Assistant, and Apple Siri excelling in these areas. Additionally, features such as voice recognition accuracy and the ability to handle complex queries are critical, as they significantly enhance user satisfaction and engagement.