Best AI Voice Assistants for Small Business

How Many AI Voice Assistants Products Does G2 Track?

Total Products under this Category: 924

Category Stats (Nov 2026)

  • Average Rating: 4.72/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Salesmate (+0.32%) - Among all products in this category, Salesmate recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank AI Voice Assistants Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 34,500+ Authentic Reviews
  • 924+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Voice Assistants

G2 Grid® for AI Voice Assistants plotting products by satisfaction and market presence

Highlighted products: ElevenLabs, fonio, Synthflow, Deepgram, CallRail, Smith.ai AI Receptionist, Podium, and Jotform AI Agents.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-voice-assistants/grids.json?focus%5B%5D=elevenlabsio&focus%5B%5D=fonio&focus%5B%5D=synthflow&focus%5B%5D=deepgram&focus%5B%5D=callrail&focus%5B%5D=smith-ai-ai-receptionist&focus%5B%5D=podium&focus%5B%5D=jotform-ai-agents&segment=small-business)

ElevenLabs

ElevenLabs is a Voice AI company building the infrastructure for communication and creation with technology. What started as a single human-like voice model has expanded into a full platform spanning speech, music, image, and video, built around three products: ElevenCreative, ElevenAgents, and ElevenAPI. ElevenCreative gives creators and marketers everything they need to generate and edit speech, music, image, and video, all in one browser-based workspace. Core capabilities include Eleven v3 for expressive Text to Speech in 70+ languages, Scribe v2 for Speech to Text, Voice Design and Voice Cloning for character creation, and Dubbing for full-scale localization. Teams also use it for AI Sound Effects, AI Music, and Image and Video generation, alongside production tools like Studio and Voice Library. ElevenAgents enables businesses to deploy voice and chat agents at scale, with the integrations, testing, and monitoring needed for reliable customer experiences across sales, support, and operations. ElevenAPI provides programmatic access to ElevenLabs AI models for voice, music, sound effects, dubbing, and transcription, so developers can integrate these capabilities directly into their applications, workflows, and production pipelines. Enterprises integrate via SOC 2 Type 2-certified APIs and SDKs. Safety measures including Speech Classifier, watermarking, and granular voice usage controls, are built into the platform. From content creation and localization to intelligent automation, ElevenLabs unites creativity and communication, empowering teams to create, converse, and connect in any language, medium, or voice.

Average Rating: 4.5/5.0

Total Reviews: 1,290

Who Is the Company Behind ElevenLabs?

  • Seller: Eleven Labs
  • Company Website:
  • Year Founded: 2022
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    1,296 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 74% Small, 7% Medium

What Do G2 Reviewers Say About ElevenLabs?

AI-generated summary from verified user reviews

Pros
  • Users find ElevenLabs very user-friendly, making it easy for newcomers to create content efficiently.
  • Users commend the high-quality voice cloning of ElevenLabs, enhancing their projects with engaging and authentic narrations.
  • Users appreciate the low latency of ElevenLabs, enhancing real-time applications like chatbots and voice cloning.
  • Users love the state-of-the-art voice cloning quality and easy API integration for their NLP projects.
  • Users appreciate the easy setup of ElevenLabs, praising its intuitive interface and quick configuration process.
Cons
  • Users find the cost to be high for generating voices, especially for multiple datasets and fine-tuning.
  • Users highlight the need for improved voice options and easier testing to streamline their experience with ElevenLabs.
  • Users find the pricing issues of ElevenLabs challenging, especially when managing multiple large datasets and redoing voices.
  • Users express concerns about missing features, including limited voices and complex requirements for multilingual support.
  • Users report pronunciation issues with ElevenLabs, often requiring manual tweaks for accuracy across different contexts.

What Are Recent G2 Reviews of ElevenLabs?

fonio

Fonio.ai provides AI-powered phone assistants for businesses of all sizes. Our AI helps companies handle incoming calls, qualify requests, book appointments, answer common questions, and route conversations efficiently. With natural-sounding voices and integrations with tools like CRM systems, calendars, and databases, fonio helps teams save time, reduce missed calls, and improve responsiveness. Fonio operates across multiple countries and is built with privacy and European data protection standards in mind.

Average Rating: 4.7/5.0

Total Reviews: 122

Who Is the Company Behind fonio?

Who Uses This Product?

  • Who Uses This: CEO, Geschäftsführer
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 94% Small, 5% Medium

What Are Recent G2 Reviews of fonio?

Synthflow

Synthflow provides enterprise-ready voice AI agents that automate inbound and outbound phone calls. Businesses use Synthflow to handle appointment scheduling, lead qualification, customer support, and call routing through natural, conversational voice technology. With a no-code builder, 200+ integrations, and deployment in under 3 weeks, Synthflow makes it easy for teams to scale automation without engineering effort. AI agents operate with sub-500ms latency in 30+ languages and meet global compliance standards (SOC 2, HIPAA, GDPR). Organizations across healthcare, real estate, insurance, and e-commerce use Synthflow to improve customer experience, reduce manual workload, and ensure calls are answered 24/7.

Average Rating: 4.5/5.0

Total Reviews: 1,011

Who Is the Company Behind Synthflow?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 92% Small, 7% Medium

What Do G2 Reviewers Say About Synthflow?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Synthflow, highlighting its simple setup and seamless integration with various platforms.
  • Users find the setup ease of Synthflow intuitive and quick, significantly simplifying appointment booking integration.
  • Users appreciate the easy integrations with various services, enhancing their experience with seamless AI functionality.
  • Users value the easy integration of Synthflow with platforms like Make.com and Zapier for seamless functionality.
  • Users love the easy setup of Synthflow, making deployment and integration a breeze for everyone.
Cons
  • Users find the pricing significant, which may impact the affordability of Synthflow for many individuals.
  • Users find the cost limitations of Synthflow restrictive, with pricing plans lacking flexibility for adequate testing.
  • Users find the learning curve steep, wishing for more tutorials to clarify agent and workflow creation.
  • Users find the missing features in Synthflow frustrating, especially for voice configuration and team management.
  • Users seek more customization options in Synthflow to enhance their experience and meet diverse project needs.

What Are Recent G2 Reviews of Synthflow?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

Average Rating: 4.5/5.0

Total Reviews: 1,881

G2 Deal: Exclusive savings on CallRail's Call Tracking through G2 Deals

Save 20% on G2's #1 Call Tracking Provider

Price: ~~$50/month~~ → $40/month

View this exclusive G2 deal

Who Is the Company Behind CallRail?

  • Seller: CallRail
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    359 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 74% Small, 22% Medium

What Do G2 Reviewers Say About CallRail?

AI-generated summary from verified user reviews

Pros
  • Users find CallRail's ease of use ideal for businesses of any size, ensuring effective tracking and reporting.
  • Users appreciate the robust tracking and attribution features of CallRail, enhancing visibility into lead generation efforts.
  • Users value the effective call tracking of CallRail, enhancing their ability to attribute leads and optimize campaigns.
  • Users value the ease of use and comprehensive tracking of CallRail, ensuring effective monitoring and ROI clarity.
  • Users value the attribution accuracy of CallRail, gaining insights that drive effective marketing and lead generation.
Cons
  • Users find the lack of integrated AI voice agents and basic mobile app functionalities frustrating for their workflow.
  • Users note integration issues, wishing for better functionality and automated follow-ups within the CallRail system.
  • Users find the learning curve for CallRail's advanced features to be somewhat challenging and complex.
  • Users report call issues with AI Voice Assist, noting repeated questions and a need for improved customer service responsiveness.
  • Users often face number issues with CallRail, including limited call pools and costs for additional numbers.

What Are Recent G2 Reviews of CallRail?

What Are G2 Users Discussing About CallRail?

Deepgram

Enterprise Voice AI platform designed for developers building voice-first products using speech-to-text, text-to-speech, or speech-to-speech APIs. Over 200,000 developers build with Deepgram's voice-native foundational models, accessed via APIs or self-managed software. Start building with $200 in free credits! Beyond that, developers can: 🔊 Process live-streaming or pre-recorded audio with superior accuracy 🗣️ Convert text into natural-sounding AI voices for enterprise use cases with text-to-speech ⚡️ Easily build voice agents with our unified Voice Agent API 🌎 Accurately transcribe audio in over 36+ languages ⚙️ Train custom models for unique use cases 🔑 Access deep NLU with a unified API 💻 Build in any programming language with our SDKs ✅ Deploy on-prem or on DG’s managed cloud 📈 Get scalable GPU infra for training and inference

Average Rating: 4.5/5.0

Total Reviews: 537

Who Is the Company Behind Deepgram?

  • Seller: Deepgram
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    371 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 81% Small, 18% Medium

What Do G2 Reviewers Say About Deepgram?

AI-generated summary from verified user reviews

Pros
  • Users commend Deepgram for its outstanding accuracy, especially with complex audio and background noise, ensuring reliable transcriptions.
  • Users praise Deepgram for its exceptional speed, providing impressive real-time transcription even in challenging conditions.
  • Users appreciate the ease of use of Deepgram, enjoying a smooth implementation and quick setup with helpful support.
  • Users commend Deepgram for its exceptional quality, featuring reliable speech-to-text models and outstanding performance.
  • Users appreciate the real-time transcription capabilities of Deepgram, enhancing project efficiency and reliability in diverse applications.
Cons
  • Users express a desire for expanded language support, noting it limits Deepgram’s versatility and appeal.
  • Users find pricing issues frustrating, especially with high costs and low concurrency limits for extensive testing needs.
  • Users find the product to be expensive, especially when managing large audio files and requiring advanced features.
  • Users experience inaccuracy issues with Deepgram, particularly with background noise and unclear speech affecting transcriptions.
  • Users express concerns about the limited language support in Deepgram, wishing for more diverse language options.

What Are Recent G2 Reviews of Deepgram?

What Are G2 Users Discussing About Deepgram?

Smith.ai AI Receptionist

AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency. It handles screening, lead qualification, and intake while human receptionists stand by for escalations or complex requests. This hybrid model delivers AI efficiency with seamless human backup. AI Receptionist comes with custom call-handling playbooks that are tailored to adapt and align with your workflows. These playbooks ensure each interaction reflects your brand’s voice, values, and quality standards. Our integration ecosystem includes over 7,000 platforms — like HouseCall Pro, ServiceTitan, MyCase, and HubSpot — so call data flows directly into your CRM, scheduling software, and other tools. This unified setup centralizes operations and reporting across your business locations. The AI Receptionist dashboard provides real-time insights into call activity, with detailed summaries, recordings, and transcripts to help businesses monitor performance and make data-driven decisions. With pricing starting at $0/month, AI Receptionist offers growing businesses a powerful, cost-effective way to handle every call scenario with unmatched agility.

Average Rating: 4.8/5.0

Total Reviews: 33

Who Is the Company Behind Smith.ai AI Receptionist?

  • Seller: Smith.ai
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Altos, California
  • LinkedIn® Page: www.linkedin.com
    342 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Legal Services, Law Practice
  • Company Size: 94% Small, 6% Medium

What Are Recent G2 Reviews of Smith.ai AI Receptionist?

Podium

Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2.

Average Rating: 4.5/5.0

Total Reviews: 2,077

Who Is the Company Behind Podium?

  • Seller: Podium
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Lehi, UT
  • LinkedIn® Page: www.linkedin.com
    1,639 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, General Manager
  • Top Industries: Automotive, Retail
  • Company Size: 61% Small, 34% Medium

What Do G2 Reviewers Say About Podium?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Podium, benefiting from its straightforward interface and reliable customer support.
  • Users love the reliable features of Podium, enjoying easy access and seamless communication with customers anytime, anywhere.
  • Users love the easy communication with Podium, enabling quick customer interactions and effective follow-ups effortlessly.
  • Users appreciate the effective communication capabilities of Podium, enhancing customer interactions and service reliability.
  • Users value the convenience and reliability of Podium, enjoying seamless communication and excellent customer support.
Cons
  • Users highlight missing features in Podium, expressing frustration over limited options and unmet service promises.
  • Users experience significant messaging issues with Podium, including failed texts, poor phone quality, and unmet service expectations.
  • Users find the limited features of Podium restrict their experience, especially for smaller businesses needing more customization.
  • Users find Podium to be expensive, particularly challenging for small businesses struggling with high costs of entry.
  • Users report poor customer support from Podium, citing slow response times and a lack of follow-up on complaints.

What Are Recent G2 Reviews of Podium?

What Are G2 Users Discussing About Podium?

Jotform AI Agents

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

Average Rating: 4.5/5.0

Total Reviews: 735

Who Is the Company Behind Jotform AI Agents?

  • Seller: Jotform
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    925 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 11% Medium

What Do G2 Reviewers Say About Jotform AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Jotform AI Agents, enjoying a seamless setup and quick results.
  • Users value the easy setup of Jotform AI Agents, enabling quick implementation and immediate benefits from day one.
  • Users love the seamless experience of Jotform AI Agents, simplifying lead generation and streamlining administrative tasks.
  • Users praise the ease of setup of Jotform AI Agents, enabling seamless chatbot deployment without coding.
  • Users praise the simple setup of Jotform AI Agents, enabling quick workflow automation and immediate value add.
Cons
  • Users feel that AI Agents have responding limitations, struggling to provide accurate information and requiring more follow-up questions.
  • Users find the AI's limited capabilities in understanding complex queries and providing accurate responses frustrating.
  • Users desire more options for customization and functionality in Jotform AI Agents for enhanced user experience.
  • Users express concerns over inadequate AI features that limit effective responses and understanding of customer needs.
  • Users face poor understanding from Jotform AI Agents, as responses can be inaccurate and lack clarification.

What Are Recent G2 Reviews of Jotform AI Agents?

Nextiva

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

Average Rating: 4.5/5.0

Total Reviews: 3,669

Who Is the Company Behind Nextiva?

  • Seller: Nextiva
  • Year Founded: 2008
  • HQ Location: Scottsdale, Arizona
  • LinkedIn® Page: www.linkedin.com
    1,497 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Hospital & Health Care, Insurance
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About Nextiva?

AI-generated summary from verified user reviews

Pros
  • Users praise Nextiva for its excellent customer support, enhancing their overall communication and operational efficiency.
  • Users value the ease of use of Nextiva, noting its reliability and smooth transition during setup.
  • Users appreciate the great customer service and reliable communication provided by Nextiva, enhancing their practice's productivity.
  • Users highlight the easy setup of Nextiva, making transitions smooth and efficient for their communication needs.
  • Users commend the reliability of Nextiva, praising its consistent performance and critical role in patient communication.
Cons
  • Users find the difficult configuration of Nextiva's portal frustrating, especially for managing call centers and settings.
  • Users find the complexity of Nextiva's interface and support access frustrating, impacting overall usability.
  • Users find the number issues frustrating, with spam display and delays in caller information affecting their experience.
  • Users find the complex processes of Nextiva challenging, particularly when managing multiple schedules and reporting.
  • Users find the difficult setup of Nextiva frustrating, requiring extra time and effort to configure properly.

What Are Recent G2 Reviews of Nextiva?

What Are G2 Users Discussing About Nextiva?

RingCentral AI Receptionist (AIR)

WHAT IS AI RECEPTIONIST (AIR)? AI Receptionist (AIR) is RingCentral's voice-first AI agent for small and mid-sized businesses that keeps your business always on. Businesses using AIR have seen 60% more new patient intakes, $204,000 in additional monthly bookings, and 50% reductions in inbound call time, all without adding headcount. With no configuration needed beyond basic personalization, AIR answers common business questions, sends texts, schedules appointments, captures leads, and seamlessly transfers callers to the right human agent. Businesses can get started in minutes and immediately deliver a polished, consistent customer experience around the clock—no coding or technical expertise required. It works with any phone to turn any business phone line into an intelligent virtual receptionist. 24/7 CALL & SMS HANDLING AIR answers every call and text 24/7. It handles multiple conversations at once, so no customer ever hits voicemail during business hours, or after. It's trained on your business using your website, FAQs, and uploaded documents, so every answer is accurate, specific, and on-brand. When complex questions need a human, AIR transfers the call along with a full conversation summary, so your team picks up right where AIR left off. AIR also handles inbound text messages. When someone texts your business number, AIR replies instantly — answering questions, booking appointments via SMS, and passing conversations to your team with full context when a human touch is needed. It also auto-texts follow-up details like confirmations and links after every call, no manual follow up needed. APPOINTMENT SCHEDULING & LEAD CAPTURE AIR doesn't just answer calls, it takes action. It handles appointment scheduling by checking real-time availability across your calendars, whether the meeting is in person or virtual. It captures lead details during the call and pushes them directly into your CRM, so no opportunity ever slips through the cracks. When calls overflow during busy periods, AIR steps in as a smart queue handler, capturing caller needs and keeping every customer engaged. WORKS WITH ANY PHONE AIR works on top of your existing phone setup, whether that's RingCentral, a legacy PBX, or a third-party cloud provider. Connect it in minutes via SIP integration or call forwarding. Add it to specific lines. Use it as your primary front desk or a backup for overflow in your current phone environment. This means you can have a fully working AI receptionist on any existing business number, no migration or IT needed. CONVERSATIONAL MULTILINGUAL SUPPORT AND INSIGHTS AIR understands callers naturally — not just keywords, but actual intent. It responds with a human-like tone that reflects your brand, speaks 10+ languages, and can detect and switch languages mid-call. You get an easy to understand analytics dashboard that tracks call performance, shows common questions, and flags knowledge gaps. Improve AIR's responses easily with one click. Spam calls are blocked automatically before they reach your team, and every call is transcribed so you can review, train, or stay compliant. WHY CHOOSE RINGCENTRAL AIR Businesses of all sizes choose RingCentral AIR to eliminate missed calls, improve response times, and reduce operational costs. It's simple to set up, works with any business phone line, and handles calls and texts 24/7. The results speak for themselves. A mental health practice projected $1.7M in added revenue after patient intakes jumped. A healthcare company saw bookings climb six figures month over month. A security firm freed up its team to triple outbound call activity without a single new hire.

Average Rating: 4.4/5.0

Total Reviews: 53

Who Is the Company Behind RingCentral AI Receptionist (AIR)?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 67% Small, 35% Medium

What Do G2 Reviewers Say About RingCentral AI Receptionist (AIR)?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of RingCentral AIR, enhancing efficiency and customer support for their teams.
  • Users praise the excellent customer support provided by RingCentral AIR, enhancing both team efficiency and community service.
  • Users praise the easy setup of RingCentral AI Receptionist, highlighting a smooth and pain-free implementation process.
  • Users find the efficient automation of RingCentral AI Receptionist invaluable for enhancing productivity and customer service.
  • Users value the ease of deployment and management of RingCentral AI Receptionist, enhancing overall efficiency in daily tasks.
Cons
  • Users experience caller ID issues with RingCentral AIR, leading to frustration in managing incoming calls effectively.
  • Users experience caller ID issues with RingCentral AIR, causing confusion and misidentification during calls.
  • Users report frequent caller ID issues with RingCentral AIR, affecting communication and transparency during calls.
  • Users feel the cost is excessive for RingCentral AI Receptionist, wishing it were included in the standard package.
  • Users express frustration over the high cost of RingCentral AI Receptionist, wishing it were included at no extra charge.

What Are Recent G2 Reviews of RingCentral AI Receptionist (AIR)?

800.com

Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems.

Average Rating: 4.7/5.0

Total Reviews: 1,090

Who Is the Company Behind 800.com?

  • Seller: 800.com
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Sarasota, Florida
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Construction, Retail
  • Company Size: 80% Small, 12% Medium

What Do G2 Reviewers Say About 800.com?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of 800.com, noting its simple setup and efficient communication features.
  • Users find the easy setup of 800.com highly convenient, enhancing their overall experience with the service.
  • Users highly value the exceptional customer support of 800.com, appreciating their responsiveness and understanding approach.
  • Users value the flexibility of managing phone numbers with 800.com, enhancing professionalism and privacy during communications.
  • Users value the professionalism and customer service of 800.com, creating a positive and dependable business experience.
Cons
  • Users find the pricing to be high compared to traditional services, feeling it's not justified for limited use.
  • Users experience a learning curve that can make initial setup and familiarity challenging with 800.com.
  • Users find the limited features of 800.com inadequate for their lead management and tracking needs.
  • Users criticize the high costs and contract penalties of 800.com, along with lacking lead management features.
  • Users experience call connectivity issues with 800.com, often requiring workarounds like VPN for better communication.

What Are Recent G2 Reviews of 800.com?

What Are G2 Users Discussing About 800.com?

Microsoft Copilot

Microsoft Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time. Copilot works alongside you to help draft content, analyze data, summarize meetings, and automate tasks—so you can move faster and focus on what matters most. Because it’s built directly into the apps you already use, there’s no need to switch tools or start from scratch. Copilot also inherits Microsoft 365 security, privacy, and compliance controls, so it only surfaces information users are authorized to access while keeping your data protected. By combining AI with the tools and data organizations already rely on, Copilot helps people work smarter, move faster, and get more done. Apps like Word, Excel, PowerPoint, Outlook, Teams, and Loop work with Copilot to support users in the context of their work. For example, Copilot in Word helps users create, understand, and edit documents. By using Copilot Chat, you can draft content, review what you missed, and get answers to questions by using open-ended prompts. This information is securely grounded in your work data. Copilot Search is an AI-powered universal search experience across all your Microsoft 365 applications and connected non-Microsoft data sources. It's integrated with Microsoft 365 Copilot, so users can find the results they need by using search, then seamlessly transition to chat for deeper exploration or follow-up task completion. Out of the box agents like Facilitator, Interpreter, or Channels help support meeting logistics, communication, and collaboration in Microsoft Teams.

Average Rating: 4.3/5.0

Total Reviews: 685

Who Is the Company Behind Microsoft Copilot?

  • Seller: Microsoft
  • Company Website:
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Who Uses This: Student, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 35% Small, 34% Medium

What Are Recent G2 Reviews of Microsoft Copilot?

Retell AI

Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflows, and integrate seamlessly into your existing systems—all without writing code. At its core, Retell delivers Voice Agent Automation that feels indistinguishable from speaking with a real person. Calls are handled by LLM-native agents that respond within 600 milliseconds, support multi-turn logic, and operate across 31+ languages with native-quality speech. You can build and manage your own agent flows using an intuitive drag-and-drop builder that supports IVR trees, dynamic transfers, real-time webhooks, and CRM integration. Whether you’re scheduling appointments, answering FAQs, or qualifying leads, these agents are fast, reliable, and production-ready. Beyond voice, Retell also enables SMS and chat automation. Agents can send contextual messages during or after phone calls, or operate as standalone text/chat bots. You can use Twilio numbers or bring your own for outbound campaigns, enabling flexible, multi-channel engagement. To ensure quality and insight, Retell offers built-in testing and QA tools. You can simulate conversations, A/B test call flows, and monitor live call data through detailed dashboards. Track CSAT, latency, sentiment, and conversation outcomes—all in one place. Voice agents can be deployed via Twilio, SIP, branded caller ID, or embedded using Retell’s web SDKs. Unlike legacy IVR or scripted systems, Retell is built from the ground up to be AI-native and fully customizable. Whether you’re in healthcare, logistics, fintech, or customer support, Retell’s platform lets you scale personalized conversations across channels—boosting customer satisfaction and reducing operational costs.

Average Rating: 4.8/5.0

Total Reviews: 2,625

Who Is the Company Behind Retell AI?

  • Seller: Retell AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Palo Alto, US
  • LinkedIn® Page: www.linkedin.com
    171 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 3% Small, 1% Medium

What Do G2 Reviewers Say About Retell AI?

AI-generated summary from verified user reviews

Pros
  • Users find Retell AI remarkably easy to use, enjoying its quick setup and convenient integration features.
  • Users find Retell AI extremely helpful for customer call handling and creating automated AI agents seamlessly.
  • Users praise the user-friendly interface of Retell AI, which ensures a clear and optimized experience for everyone.
  • Users value the s seamless integrations of Retell AI, enhancing productivity through easy connections with external tools and systems.
  • Users find the ease of creating fast agents with Retell AI to be a transformative experience.
Cons
  • Users experience a lack of essential features in Retell AI, affecting functionality, especially in outbound calling.
  • Users find the pricing for SMS functions and other features of Retell AI to be somewhat high, affecting accessibility.
  • Users find the learning curve steep due to unclear tutorials and features, complicating initial platform use.
  • Users feel the limited features of Retell AI restrict customization options and overall effectiveness in their tasks.
  • Users find a poor understanding of automated functions and pronunciation issues, affecting the overall usability of Retell AI.

What Are Recent G2 Reviews of Retell AI?

NextPhone - AI Answering Service

NextPhone is an AI receptionist for law firms, home services and professional services. It answers every business call 24/7 in under 2 seconds, asks your intake questions, books appointments into your calendar, and transfers callers who want a person straight to your team. If nobody picks up, you get the message and the caller's number in seconds. NextPhone learns your business from your website, so it can answer questions about your services, prices, hours and service area from the first call. Keep your number by forwarding it, or get a new local number in any area code. What it does on every call: - Answers 24/7, or only when your team can't pick up - Asks your intake questions and qualifies leads - Books appointments into Google Calendar, Outlook, Calendly, Acuity Scheduling, Cal.com and OnceHub - Warm transfers that tell your team who's calling and why before they pick up - Texts callers links and confirmations during the call - Sends a summary, recording and transcript after every call - Updates your CRM, including Clio, HubSpot, Jobber, GoHighLevel and MyCase, and connects to 8,000+ apps through Zapier - Handles several calls at once, so callers never hit a busy signal - Speaks 14 languages Pricing is flat: $199 a month for unlimited inbound calls, with no per-minute charges. Growth ($299 a month) adds a team that builds and tests your agent for you, plus CRM integrations. Start with a 7-day free trial: cancel before it ends and you pay nothing. Month-to-month, no contract, no setup fee. NextPhone has answered 2M+ calls for 7,000+ businesses in 45+ states.

Average Rating: 5.0/5.0

Total Reviews: 23

Who Is the Company Behind NextPhone - AI Answering Service?

Who Uses This Product?

  • Top Industries: Accounting
  • Company Size: 96% Small, 4% Medium

What Are Recent G2 Reviews of NextPhone - AI Answering Service?

Voiceflow

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences.

Average Rating: 4.5/5.0

Total Reviews: 115

Who Is the Company Behind Voiceflow?

  • Seller: Voiceflow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 15% Medium

What Do G2 Reviewers Say About Voiceflow?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive visual builder of Voiceflow, simplifying the design of conversational AI chatbots effortlessly.
  • Users praise Voiceflow's intuitive drag-and-drop interface that simplifies conversation design and enhances collaboration.
  • Users appreciate the easy integrations with various apps, enhancing workflow and development efficiency in their projects.
  • Users appreciate the exceptional customer support of Voiceflow, highlighting helpful staff and an engaging community for assistance.
  • Users appreciate the easy API integrations in Voiceflow, enhancing workflow and expanding project potential seamlessly.
Cons
  • Users express frustration over missing features in Voiceflow, highlighting inadequacies in support and functionality.
  • Users find the usage limitations of Voiceflow confusing and lacking in transparency, impacting their overall experience.
  • Users often face integration issues with Voiceflow, particularly with API requests and knowledge base connections.
  • Users note the limited features of Voiceflow, expressing a need for more robust capabilities and integrations.
  • Users find the complexity and steep learning curve of Voiceflow challenging, especially for more advanced functionalities.

What Are Recent G2 Reviews of Voiceflow?

What Are G2 Users Discussing About Voiceflow?

Shalaka Joshi
SJ
Researched and written by Shalaka Joshi
Updated