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Voiceflow Pricing Reviews

(2)
Heidi L.
HL
Customer Success Manager
Information Technology and Services
Small-Business (50 or fewer emp.)
"Cost-Effective Chatbot Solution with Room for Setup Improvement"
What do you like best about Voiceflow?

I like that Voiceflow significantly reduces the need for users to speak to a human by effectively troubleshooting and providing instant answers, which is particularly beneficial for our chatbot operations. I appreciate the button creation feature, as it prompts users through the experience and enhances their interaction with the chatbot, preventing them from dropping out or deciding to type messages to speak to a human. I also find the integration with Intercom beneficial; it smoothly turns requests to speak to a human into emails, maintaining seamless communication. Moreover, the pricing of Voiceflow is very solid and highly worth it, offering great value for our needs. Review collected by and hosted on G2.com.

What do you dislike about Voiceflow?

I found the initial setup process to be slightly difficult. I would recommend that Voiceflow provide more templates to help users start off with a base instead of a blank slate. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"Good chatbot platform but very expensive"
What do you like best about Voiceflow?

Good platform if you have less than 5000 chats per month, otherwise extremely expensive Review collected by and hosted on G2.com.

What do you dislike about Voiceflow?

Pricing. Now it is suited only for small volume or b2b with high ticket tags. For regular b2c, it is not a good solution. Review collected by and hosted on G2.com.

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