I am a User of several Sites where i run in to so many frustrated moments with Chat bots or sometimes even with Real agents, For which i wanted Our customers to not Feel the same way. Our customers are contacting us for finance related Inquiries. They are already in Debt and are in need of Help. We have launched the Chat Bot, AI Agent using Voice Flow.
the Developers have put a great work into it, using previously Collected data from Customer Satisfactions surveys, feedback on our websites, and on our calls, chats and emails. They created a Data base with all the answers that our cx were not able to get and loaded them in Voice Flow AI Agent, we did a Test and 95% of the questions we asked on the phone call or Chats / email were answered correctly with Correct article shared.
Since then we have this In place, our human interaction with our customers have decreased and that time is not being used on other areas of improvements we have in this small company. Our cx satisfactions also great. Review collected by and hosted on G2.com.
Sometimes our cx complain the latency issue, but it could be due to the location of the cx or latency of the internet. We have not seen any issue yet Review collected by and hosted on G2.com.
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This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
