It actually works. Voice quality is better than any other platform we looked at and customers stay on the phone and engage with our agents. Everything else was robotic and obviously AI.

It pulls data from our system, updates records, and sends emails while on the call. Review collected by and hosted on G2.com.

I’d like more data visualization on the success metric dashboards. The data is good though and can be exported. Review collected by and hosted on G2.com.

AgentVoice works incredibly well. The calling, voice, and tone are all solid and after each call, we get a transcription emailed and HubSpot populated or updated. Our office staff loves not having to field spam calls and complex issues or real customers get transferred to our office manager during office hours. What really stands out is the onboarding. We didn’t have to figure everything out ourselves. The AgentVoice team walked us through the setup, built the agent based on the types of calls we usually get, and made sure we were connected cleanly to our CRM. The support team is excellent and easy to reach, which made the whole process less stressful. Review collected by and hosted on G2.com.

Not a dislike, but we're looking forward to being able to eliminate our separate virtual phone routing completely and some other features they have on the roadmap. Review collected by and hosted on G2.com.

It's more accurate and scalable than the human answering service we were using. The agent takes contact info, handles intake, sends notifications, and updates our calendar incredibly well. Call and voice quality is the best we tested. Review collected by and hosted on G2.com.

It took a few iterations to get it working. If you're not technical, I recommend letting them build the agent and connect everything. Review collected by and hosted on G2.com.

I like that it's actually usable. We didn’t need to hire a developer team and there are workflows in place for routing calls, connecting our systems and everything gets logged in the platform. You can listen to calls and modify the agent. The pricing is better than anything else we looked at and the agents are way better. The voices and conversations sound very human. Review collected by and hosted on G2.com.

I'd like more visual examples of setups or guides for different use cases. The support team is really fast, and they have an agent in the platform that helps with the setups. Review collected by and hosted on G2.com.

We finally have a system that actually does the work during and after the call. The agent schedules, updates records, and follows up with email without needing a big integration project. Call quality is strong and the low latency makes it feel natural to our customers. Review collected by and hosted on G2.com.

The workflow editor is powerful, but it takes a little practice to really take advantage of all the automation steps. The support team helped us set it up and gave us examples, which made it easier. Review collected by and hosted on G2.com.

Very flexible for complex workflows. It handles routing/handoffs, scheduling sequences, external data lookups, and during and post call actions smoothly and reliably. In app testing and evaluation speeds up deployments. Review collected by and hosted on G2.com.

UI polish seems to lag behind feature releases. Review collected by and hosted on G2.com.

The setup was very fast and they handled everything. Their team designed the entire intake flow based on our needs and delivered it ready to go. Call quality is outstanding. The voice agent listens and responds at the right moments, which makes it easy for people to trust the interaction. Review collected by and hosted on G2.com.

We didn't run into any issues, but it took us some time to realize how much automation was possible since the team had already done the build for us Review collected by and hosted on G2.com.

The onboarding was painless. We were able to launch within a couple of weeks, and the platform gives operators real visibility with dashboards, reporting, and the ability to step in when needed. Our team didn’t have to learn code to make changes. Review collected by and hosted on G2.com.

We underestimated how much we could automate. It took a second round of conversations with their team before we realized we could move more workflows onto the agent. Review collected by and hosted on G2.com.

The cadence and voices they've built are excellent. We've worked with a lot of other platforms, and none of the others came close to the call and conversation quality. And their support is excellent. Review collected by and hosted on G2.com.

Nothing. They helped us build the first agent and now we're building for clients. Just launched our 20th agent with them and I don't see us slowing down anytime soon. Review collected by and hosted on G2.com.