Reply Reviews & Product Details

I find Reply incredibly useful for its multichannel outreach capabilities, which seem to fit my current needs perfectly as I explore different methods of reaching potential clients, including emails, LinkedIn, and potentially cold calling. I particularly appreciate that Reply allows me to perform email inbox warm-up and validation all in one place, streamlining what could otherwise be a fragmented and time-consuming process. This feature is beneficial as it simplifies the workflow and reduces the need to juggle multiple platforms. Moreover, while the initial setup was lengthy, it was straightforward, with clear instructions guiding me through each step, which I consider a positive aspect of the service as it eliminates confusion. Additionally, I've been impressed enough with the deliverability of emails sent through Reply that it could be a compelling reason for me to continue subscribing long-term. Overall, my initial experiences suggest that Reply effectively supports my experimentation with new communication channels, and I am optimistic about leveraging more of its potential in the future. Review collected by and hosted on G2.com.

{"I find the setup process to be a bit long and cumbersome, requiring navigation through too many windows.","The warm-up feature is somewhat inconvenient as it requires redirection and setup across multiple places.","I would like to see A/B testing for LinkedIn, which is currently missing."} Review collected by and hosted on G2.com.

Honestly, the automation saves me so much time as I use Reply LOADS. I don’t have to worry about remembering who to follow up with or when; the sequences take care of it. Plus, everything’s in one place, so I’m not bouncing between tools.

I also like that it keeps everything organized in one dashboard, so I can see my prospects, conversations, and performance without jumping between tools. It feels like having an assistant who never forgets!

Implementation is smooth to & very easy.

It makes outreach way easier. I can reach more people without it feeling robotic, and the analytics show me what’s actually working. It also just takes a lot of the busywork off my plate, so I can focus more on actual conversations with clients and potential clients. Review collected by and hosted on G2.com.

Extension could be quicker to load up but thats only because I have to put something. Review collected by and hosted on G2.com.

The AI chatbot and CS Agents (shoutout to Helen!!) have been amazing in my experience. While learning how to use the tool, I know if I have any questions or need to troubleshoot I can always go straight to the webchat and it usually gets sorted out within the hour max.

Reply is a great tool for sequencing outreach, and I find the routing options ie. "if this lead opens the email x times, route them to a new campaign" better than other sequencing tools I have used in the past.

All in all, it is an intuitive tool which I have found easy to use and effective in scaling our outreach. Mailtoaster is a great bonus for warming up mailboxes! Review collected by and hosted on G2.com.

The reporting could be more logical. I find it difficult to see the full picture in the report tab alone, and usually have to go into each individual sequence to see for example, who has opened the email.

It would also be very helpful to be able to see emails scheduled to go out, to better plan output. Review collected by and hosted on G2.com.

I like that Reply is the most advanced outreach tool in the market. It has features like the number of contacts per domain per day, email evaluation with the spam words count, great deliverability tools, including the option to multi-outreach from Microsoft and G Suite mailboxes to the leads depending on their mailbox providers, which is next level. AI SDR is a masterpiece that deserves a separate book about it. Chat support is always helpful in solving problems, and it was the first AI chat support that, in such detail, solved many of my requests. I like branding and UX/UI, I like pricing models and many small details that educate me with outbound now and then. Review collected by and hosted on G2.com.

As with any other tool, I'd like to pay less for it. Review collected by and hosted on G2.com.

Sales rep experience is very streamlined but the window reps must work within Findy should be made bigger. Can't adjust window size at all so sections cut off. Review collected by and hosted on G2.com.

We've ran into quite a bugs, for example, our email validation feature was mistakenly limited despite having been paying for a higher volume. Had to go through support to fix it. Tasks weren't appearing in Findy - appeared to be related to our Zapier integration and found Reply's support team wasn't helpful. Another time a filter just wasn't working and generating no results; it ended up being another bug. However, the worst part of Reply in my view is that you can't regenerate tasks for a prospect that has already started a sequence. So for example, when you update someone's email address you need to then duplicate the sequence and add them to the new sequence. Very cumbersome. We just keep finding little odd issues like that where there were either bugs on Reply's end or other challenges with their UI or our integration which has made implementation rocky and time consuming. Review collected by and hosted on G2.com.

Their time response for chat customer support, they're up any time to help undertand the platform. Also, I like the method to follow up performance and dashboard visuals. Review collected by and hosted on G2.com.

At first instance, could be overwhelming trying out to connect email accounts if you're not a developer, or at least a tech savvy. Implementation is not that easy for roles out of tech areas. Review collected by and hosted on G2.com.

I greatly appreciate Reply's top-notch customer service. The team consistently goes above and beyond to answer every question, ensuring that we have a clear timeframe for responses, which keeps our workflow smooth and predictable. Moreover, I find that the initial setup of Reply was super easy, which allowed us to get up and running quickly without any hurdles. This ease of use and the supportive nature of their customer service are key elements that I find incredibly valuable in using Reply for our business. Review collected by and hosted on G2.com.

I dislike that the report I request from Reply is not something I can pull on my own; but, I can request for the team to provide it. Review collected by and hosted on G2.com.

Reply was great in the beginning, but out of the blue they decided to go upmarket and triple their prices. Which is understandable, but they also applied it to existing users. I’ve been using it for two years, and they still decided to 3x my price. Thankfully, there are now plenty of alternatives with better features and fewer bugs. Definitely not coming back. Review collected by and hosted on G2.com.

They could definitely handle pricing changes more fairly. I’m super disappointed that they decided to triple the price for existing users after years of loyalty. There should’ve been a transition plan or at least a grandfathered rate. It really feels like they stopped caring about long-term customers. Review collected by and hosted on G2.com.

The platform is super intuitive, setting up a new campaign is really straightforward, even if you’re using it for the first time. I especially love being able to combine email and LinkedIn outreach in the same sequence, it’s made a big difference in response rates.

I've been using it daily, and any time I’ve run into a question or issue, the support team has been very helpful. Overall, it’s a reliable and easy-to-use tool. Review collected by and hosted on G2.com.

The support team is lovely and always helpful once they jump in, but I do wish response times were a bit faster. Occasionally it can take over an hour to get a reply, which can be tricky when you're trying to move quickly. Review collected by and hosted on G2.com.

Compared to others in the industry reply has many good features and integrations, if they would work. Review collected by and hosted on G2.com.

Almost every feature malfunctions from time to time and it is super hard to spot. The support team does not warn you of bugs and issues. I had now for the 10th time had sequences go out wrong, with the wrong formatting, messages skipped, contacts skipped, days skipped, etc. Whatever could go wrong it happened, and the answer is always the same: it is a technical issue and they escalate it to the technical team. At this point I do not trust this platform anymore.

There is also a lack of customization, you cant customize the reporting at all, and the majority of the filters simply not work together/ always show incorrect data. Review collected by and hosted on G2.com.