Reply Features
Data Availability (4)
Contact Data Availability
As reported in 60 Reply reviews.
Does this product have the amount of contact data you require? Contact data includes a persons company, role, experience, email, telephone, etc.
Company Data Availability
As reported in 61 Reply reviews.
Does this product have the amount of company data you require? Company data includes data on companies leadership, financials, industry, products, etc.
Industry Research Availability
Based on 56 Reply reviews.
Does this product offer industry research data that you require?
Technographic Data Availability
As reported in 27 Reply reviews.
Does this product offer the technographic data that you require? Technographic data includes identifying a company's technology, hardware, and software used
Data Accuracy (3)
Contact Data Accuracy
Based on 57 Reply reviews.
How accurate and up to date is the contact data?
Company Data Accuracy
As reported in 55 Reply reviews.
How accurate and up to date is the company data?
Technographic Data Accuracy
This feature was mentioned in 27 Reply reviews.
How accurate and up to date is the technographic data?
Features (9)
Lead Builder
This feature was mentioned in 58 Reply reviews.
Ability to create targeted contact lists.
Integration to CRM/Marketing Automation
59 reviewers of Reply have provided feedback on this feature.
Integrations to popular CRM/Marketing automation software to enable sales/marketing team members to view contact and company data from within the CRM/Marketing automation software.
Data Cleaning/Enrichment
Based on 56 Reply reviews.
Ability to clean/enrich existing data that is maintained in other systems
Data Segmentation/Filtering
As reported in 55 Reply reviews.
Functionality to filter or segment data from within sales intelligence software
Search
As reported in 59 Reply reviews.
Offers search tools that allow users to find the data they need quickly
News/People Alerts
This feature was mentioned in 53 Reply reviews.
Alerts you to changes happening to industries, companies and people you follow
Connections
Based on 52 Reply reviews.
Find the people you know that can introduce you to contacts at prospects
Reporting
As reported in 55 Reply reviews.
Provides ability to create the reports that meet your business requirements
Messaging
56 reviewers of Reply have provided feedback on this feature.
Provides ability to message contacts directly from within the sales intelligence software
Platform (6)
Internationalization
61 reviewers of Reply have provided feedback on this feature.
Allows orgainizations multi-national organizations to use tool effectively accross multiple languages and currencies
User, Role, and Access Management
This feature was mentioned in 64 Reply reviews.
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Performance and Reliability
This feature was mentioned in 65 Reply reviews.
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
Reporting/Dashboards
This feature was mentioned in 65 Reply reviews.
Access pre-built and custom reports and dashboards.
Mobile User Support
As reported in 58 Reply reviews.
Allows software to be easily used on multiple mobile devices include phone and tablet devices.
APIs
As reported in 60 Reply reviews.
Enables integration to external systems
Calling (5)
Record Calls
Based on 58 Reply reviews and verified by the G2 Product R&D team.
Records calls for future reference.
Generate Location
Based on 61 Reply reviews and verified by the G2 Product R&D team.
Generates an area code local to where the user is calling to increase likelihood of pick-up.
Call Types
Based on 61 Reply reviews and verified by the G2 Product R&D team.
Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.
Click-to-Call
This feature was mentioned in 59 Reply reviews.
Gathers contacts from integrated tools, allowing users to call with one click.
Auto Dialer
Has auto-dialing or predictive dialing functionality.
Contacts (3)
Personalization
Based on 84 Reply reviews and verified by the G2 Product R&D team.
Retains a log of extraneous contact information such as timezone and contact engagement.
Information Locater
Based on 64 Reply reviews and verified by the G2 Product R&D team.
Finds and opens saved contact information for reference at the time of a new call.
Record Prospect Data
Based on 72 Reply reviews and verified by the G2 Product R&D team.
Allows users to denote which contacts they believe are prospective customers.
Insights (6)
Notes
Based on 69 Reply reviews and verified by the G2 Product R&D team.
Allows users to take notes during or after the call for future reference.
Daily Summary
Based on 73 Reply reviews and verified by the G2 Product R&D team.
Delivers users a daily summary of activity.
Automated Voicemails
Based on 54 Reply reviews and verified by the G2 Product R&D team.
Sends automated voicemails to prospective clients who fail to answer.
Automated Emails
Based on 86 Reply reviews and verified by the G2 Product R&D team.
Sends automated emails to increase engagement with prospective clients.
Sorts Prospects
Based on 68 Reply reviews and verified by the G2 Product R&D team.
Organizes contacts based on probability of success.
Automated Note Taking
Automatically transcribes and summarizes meeting discussions.
Analytics (3)
Open Rates
Based on 671 Reply reviews.
Records the rate at which emails are opened.
Link Activity
Based on 486 Reply reviews.
Records the rate at which links in emails are followed.
Attachment Activity
This feature was mentioned in 449 Reply reviews.
Records the rate at which email attachments are opened or downloaded.
Customizations (5)
Email Platform Integration
568 reviewers of Reply have provided feedback on this feature.
Syncs information from other software such as contacts, emails and calls to reduce manual data entry.
Email Scheduling
662 reviewers of Reply have provided feedback on this feature.
Allows administrators to schedule out emails in advance.
Notifications
568 reviewers of Reply have provided feedback on this feature.
Reminds administrators to follow-up on emails based on pre-set reminders.
Email Categorization
As reported in 543 Reply reviews.
Allows for the categorization of emails.
Templates
This feature was mentioned in 601 Reply reviews.
Allows for the creation of templates for frequently-sent emails.
Lead Facilitation (4)
Customer-facing Chatbot
73 reviewers of Reply have provided feedback on this feature.
Offers a chatbot to initiate and carryout inital conversations with prospects and leads.
Lead Qualification
69 reviewers of Reply have provided feedback on this feature.
Automatically calculates which leads are the most likely to become a customer.
Lead Follow-up
This feature was mentioned in 69 Reply reviews.
Automatically contacts all leads.
Meeting Scheduling
66 reviewers of Reply have provided feedback on this feature.
Utilizes natural language processing to set up meetings.
Organization (3)
Opportunity and Pipeline Management
Based on 67 Reply reviews.
Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.
Data Entry
Based on 68 Reply reviews.
Automates the entry of collected data.
Integrations / APIs
As reported in 68 Reply reviews.
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
Performance Analysis (2)
Coaching
As reported in 67 Reply reviews.
Provides real-time coaching to sales representatives.
Peformance Tracking
As reported in 71 Reply reviews.
Tracks and analyzes sales representative performance.
Sales Analysis (2)
ROI Forecasting
Based on 65 Reply reviews.
Measure return on investment and leverage data to predict profitability of future projects.
Sales Forecasting
Based on 65 Reply reviews.
Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.
Integrated Workflows (7)
Task Management
Based on 437 Reply reviews and verified by the G2 Product R&D team.
Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete.
Email Tracking/Automation
Based on 590 Reply reviews and verified by the G2 Product R&D team.
Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence.
Calls and Voice
Based on 305 Reply reviews and verified by the G2 Product R&D team.
Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls.
Other Outreach Options
Based on 386 Reply reviews and verified by the G2 Product R&D team.
Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more.
CRM Integration
Based on 410 Reply reviews and verified by the G2 Product R&D team.
Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach.
Calendar
Based on 279 Reply reviews.
Integrates with calendar software so users can seamlessly schedule calls.
Shared Records
This feature was mentioned in 275 Reply reviews.
Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on.
Repeatability and Reportability (5)
Content Management
Based on 396 Reply reviews and verified by the G2 Product R&D team.
Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc.
Workflow Management
Based on 456 Reply reviews and verified by the G2 Product R&D team.
Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems.
Workflow Performance
Based on 456 Reply reviews and verified by the G2 Product R&D team.
Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members.
Sales Coaching and Insights
Based on 374 Reply reviews.
Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints.
Gamification
258 reviewers of Reply have provided feedback on this feature.
Provides gamifaction features to rank sales reps on performance
Lead Intelligence (5)
Lead Validation
Based on 87 Reply reviews.
Product accurately cleans, deduplicates, and verifies lead data.
Lead Enrichment
87 reviewers of Reply have provided feedback on this feature.
Product enriches existing lead data with missing information.
Lead Quality
Based on 87 Reply reviews.
Product provides accurate, up-to-date contact information for leads, such as email address or phone number.
Lead Analysis
As reported in 86 Reply reviews.
Prioritizes leads through lead scoring, market insights, account-level insights, etc.
Browser Extension
86 reviewers of Reply have provided feedback on this feature.
Product offers a browser extension that validates or enriches lead information within the user’s browser.
AI and Automation (5)
Lead Prioritization
This feature was mentioned in 280 Reply reviews.
Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers.
Lead Scoring
Based on 275 Reply reviews.
Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage
Best Time of Day Scheduling
This feature was mentioned in 303 Reply reviews.
Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations
Buyer Intelligence
This feature was mentioned in 258 Reply reviews.
Provides features that allow users to have insight into buyer profiles such as likelihood to respond to emails and calls.
Machine Learning
Based on 272 Reply reviews.
Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers based on historical buyer behavior.
Generative AI (4)
AI Text Generation
This feature was mentioned in 42 Reply reviews.
Allows users to generate text based on a text prompt.
AI Text Summarization
41 reviewers of Reply have provided feedback on this feature.
Condenses long documents or text into a brief summary.
AI Text Generation
This feature was mentioned in 145 Reply reviews.
Allows users to generate text based on a text prompt.
AI Text Generation
As reported in 153 Reply reviews.
Allows users to generate text based on a text prompt.
Automation (5)
Sales Follow-Up
Allows users to automate responses to sales leads across various channels.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads.
Customer Interaction Automation
Allows users to automate responses to customer inquiries across various channels.
Autonomy (4)
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Outbound Sales (5)
Follow-Up Scheduling
Allows the AI agent to schedule and automate follow-ups based on prospect engagement.
Prospect Prioritization
Provides users the ability to prioritize outreach efforts based on lead scoring or engagement metrics.
Multichannel Campaign Execution
Enables the AI agent to automate outreach across multiple channels, such as email, SMS, and social media.
Personalized Outreach
Allows the AI agent to tailor outreach messages based on customer profiles or past interactions.
Outreach Performance Analytics
Allows users to track and analyze the effectiveness of automated outbound campaigns.
Inbound Sales (5)
Data Enrichment
Allows the AI agent to enhance inbound lead profiles by gathering additional information from external sources.
Inquiry Routing
Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Real-Time Engagement
Enables the AI agent to respond instantly to inbound inquiries, improving response times.
Lead Qualification
Enables the AI agent to assess inbound leads and determine their sales readiness.
Agentic AI - Lead Intelligence (1)
Cross-system Integration
Works across multiple software systems or databases
Agentic AI - Sales Intelligence (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Email Tracking (7)
Autonomous Task Execution
26 reviewers of Reply have provided feedback on this feature.
Capability to perform complex tasks without constant human input
Multi-step Planning
Based on 27 Reply reviews.
Ability to break down and plan multi-step processes
Cross-system Integration
As reported in 26 Reply reviews.
Works across multiple software systems or databases
Adaptive Learning
Based on 26 Reply reviews.
Improves performance based on feedback and experience
Natural Language Interaction
Based on 26 Reply reviews.
Engages in human-like conversation for task delegation
Proactive Assistance
26 reviewers of Reply have provided feedback on this feature.
Anticipates needs and offers suggestions without prompting
Decision Making
As reported in 26 Reply reviews.
Makes informed choices based on available data and objectives
Agentic AI - Outbound Call Tracking (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Sales Engagement (7)
Autonomous Task Execution
This feature was mentioned in 42 Reply reviews.
Capability to perform complex tasks without constant human input
Multi-step Planning
42 reviewers of Reply have provided feedback on this feature.
Ability to break down and plan multi-step processes
Cross-system Integration
42 reviewers of Reply have provided feedback on this feature.
Works across multiple software systems or databases
Adaptive Learning
As reported in 41 Reply reviews.
Improves performance based on feedback and experience
Natural Language Interaction
This feature was mentioned in 41 Reply reviews.
Engages in human-like conversation for task delegation
Proactive Assistance
As reported in 41 Reply reviews.
Anticipates needs and offers suggestions without prompting
Decision Making
Based on 40 Reply reviews.
Makes informed choices based on available data and objectives
Agentic AI - AI Sales Assistant (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives




