Reply Features
Data Availability (4)
Contact Data Availability
Based on 60 Reply reviews. Does this product have the amount of contact data you require? Contact data includes a persons company, role, experience, email, telephone, etc.
Company Data Availability
Does this product have the amount of company data you require? Company data includes data on companies leadership, financials, industry, products, etc. 61 reviewers of Reply have provided feedback on this feature.
Industry Research Availability
Does this product offer industry research data that you require? This feature was mentioned in 56 Reply reviews.
Technographic Data Availability
Does this product offer the technographic data that you require? Technographic data includes identifying a company's technology, hardware, and software used This feature was mentioned in 27 Reply reviews.
Data Accuracy (3)
Contact Data Accuracy
Based on 57 Reply reviews. How accurate and up to date is the contact data?
Company Data Accuracy
How accurate and up to date is the company data? This feature was mentioned in 55 Reply reviews.
Technographic Data Accuracy
How accurate and up to date is the technographic data? 27 reviewers of Reply have provided feedback on this feature.
Features (9)
Lead Builder
Ability to create targeted contact lists. This feature was mentioned in 58 Reply reviews.
Integration to CRM/Marketing Automation
Integrations to popular CRM/Marketing automation software to enable sales/marketing team members to view contact and company data from within the CRM/Marketing automation software. 59 reviewers of Reply have provided feedback on this feature.
Data Cleaning/Enrichment
As reported in 56 Reply reviews. Ability to clean/enrich existing data that is maintained in other systems
Data Segmentation/Filtering
Based on 55 Reply reviews. Functionality to filter or segment data from within sales intelligence software
Search
Offers search tools that allow users to find the data they need quickly 59 reviewers of Reply have provided feedback on this feature.
News/People Alerts
Alerts you to changes happening to industries, companies and people you follow This feature was mentioned in 53 Reply reviews.
Connections
Based on 52 Reply reviews. Find the people you know that can introduce you to contacts at prospects
Reporting
Based on 55 Reply reviews. Provides ability to create the reports that meet your business requirements
Messaging
Provides ability to message contacts directly from within the sales intelligence software This feature was mentioned in 56 Reply reviews.
Platform (6)
Internationalization
As reported in 60 Reply reviews. Allows orgainizations multi-national organizations to use tool effectively accross multiple languages and currencies
User, Role, and Access Management
As reported in 63 Reply reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Performance and Reliability
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. This feature was mentioned in 64 Reply reviews.
Reporting/Dashboards
Access pre-built and custom reports and dashboards. 64 reviewers of Reply have provided feedback on this feature.
Mobile User Support
Based on 58 Reply reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.
APIs
Enables integration to external systems 60 reviewers of Reply have provided feedback on this feature.
Calling (5)
Record Calls
Based on 58 Reply reviews and verified by the G2 Product R&D team. Records calls for future reference.
Generate Location
Based on 61 Reply reviews and verified by the G2 Product R&D team. Generates an area code local to where the user is calling to increase likelihood of pick-up.
Call Types
Based on 61 Reply reviews and verified by the G2 Product R&D team. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.
Click-to-Call
Based on 59 Reply reviews. Gathers contacts from integrated tools, allowing users to call with one click.
Auto Dialer
Has auto-dialing or predictive dialing functionality.
Contacts (3)
Personalization
Based on 84 Reply reviews and verified by the G2 Product R&D team. Retains a log of extraneous contact information such as timezone and contact engagement.
Information Locater
Based on 64 Reply reviews and verified by the G2 Product R&D team. Finds and opens saved contact information for reference at the time of a new call.
Record Prospect Data
Based on 72 Reply reviews and verified by the G2 Product R&D team. Allows users to denote which contacts they believe are prospective customers.
Insights (6)
Notes
Based on 69 Reply reviews and verified by the G2 Product R&D team. Allows users to take notes during or after the call for future reference.
Daily Summary
Based on 73 Reply reviews and verified by the G2 Product R&D team. Delivers users a daily summary of activity.
Automated Voicemails
Based on 54 Reply reviews and verified by the G2 Product R&D team. Sends automated voicemails to prospective clients who fail to answer.
Automated Emails
Based on 86 Reply reviews and verified by the G2 Product R&D team. Sends automated emails to increase engagement with prospective clients.
Sorts Prospects
Based on 68 Reply reviews and verified by the G2 Product R&D team. Organizes contacts based on probability of success.
Automated Note Taking
Automatically transcribes and summarizes meeting discussions.
Analytics (3)
Open Rates
As reported in 669 Reply reviews. Records the rate at which emails are opened.
Link Activity
As reported in 485 Reply reviews. Records the rate at which links in emails are followed.
Attachment Activity
Records the rate at which email attachments are opened or downloaded. This feature was mentioned in 449 Reply reviews.
Customizations (5)
Email Platform Integration
Syncs information from other software such as contacts, emails and calls to reduce manual data entry. 567 reviewers of Reply have provided feedback on this feature.
Email Scheduling
As reported in 661 Reply reviews. Allows administrators to schedule out emails in advance.
Notifications
Reminds administrators to follow-up on emails based on pre-set reminders. 568 reviewers of Reply have provided feedback on this feature.
Email Categorization
As reported in 543 Reply reviews. Allows for the categorization of emails.
Templates
Based on 600 Reply reviews. Allows for the creation of templates for frequently-sent emails.
Lead Facilitation (4)
Customer-facing Chatbot
Offers a chatbot to initiate and carryout inital conversations with prospects and leads. 73 reviewers of Reply have provided feedback on this feature.
Lead Qualification
Automatically calculates which leads are the most likely to become a customer. 69 reviewers of Reply have provided feedback on this feature.
Lead Follow-up
As reported in 69 Reply reviews. Automatically contacts all leads.
Meeting Scheduling
Utilizes natural language processing to set up meetings. This feature was mentioned in 66 Reply reviews.
Organization (3)
Opportunity and Pipeline Management
Based on 67 Reply reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.
Data Entry
Automates the entry of collected data. This feature was mentioned in 68 Reply reviews.
Integrations / APIs
As reported in 68 Reply reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
Performance Analysis (2)
Coaching
Based on 67 Reply reviews. Provides real-time coaching to sales representatives.
Peformance Tracking
Tracks and analyzes sales representative performance. This feature was mentioned in 71 Reply reviews.
Sales Analysis (2)
ROI Forecasting
Based on 65 Reply reviews. Measure return on investment and leverage data to predict profitability of future projects.
Sales Forecasting
Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. This feature was mentioned in 65 Reply reviews.
Integrated Workflows (7)
Task Management
Based on 437 Reply reviews and verified by the G2 Product R&D team. Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete.
Email Tracking/Automation
Based on 585 Reply reviews and verified by the G2 Product R&D team. Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence.
Calls and Voice
Based on 305 Reply reviews and verified by the G2 Product R&D team. Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls.
Other Outreach Options
Based on 386 Reply reviews and verified by the G2 Product R&D team. Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more.
CRM Integration
Based on 409 Reply reviews and verified by the G2 Product R&D team. Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach.
Calendar
As reported in 279 Reply reviews. Integrates with calendar software so users can seamlessly schedule calls.
Shared Records
Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on. 274 reviewers of Reply have provided feedback on this feature.
Repeatability and Reportability (5)
Content Management
Based on 395 Reply reviews and verified by the G2 Product R&D team. Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc.
Workflow Management
Based on 453 Reply reviews and verified by the G2 Product R&D team. Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems.
Workflow Performance
Based on 454 Reply reviews and verified by the G2 Product R&D team. Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members.
Sales Coaching and Insights
Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints. This feature was mentioned in 374 Reply reviews.
Gamification
Based on 258 Reply reviews. Provides gamifaction features to rank sales reps on performance
Lead Intelligence (5)
Lead Validation
Product accurately cleans, deduplicates, and verifies lead data. 87 reviewers of Reply have provided feedback on this feature.
Lead Enrichment
Product enriches existing lead data with missing information. 87 reviewers of Reply have provided feedback on this feature.
Lead Quality
Based on 87 Reply reviews. Product provides accurate, up-to-date contact information for leads, such as email address or phone number.
Lead Analysis
Prioritizes leads through lead scoring, market insights, account-level insights, etc. This feature was mentioned in 86 Reply reviews.
Browser Extension
Product offers a browser extension that validates or enriches lead information within the user’s browser. This feature was mentioned in 86 Reply reviews.
AI and Automation (5)
Lead Prioritization
Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers. 280 reviewers of Reply have provided feedback on this feature.
Lead Scoring
Based on 275 Reply reviews. Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage
Best Time of Day Scheduling
As reported in 303 Reply reviews. Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations
Buyer Intelligence
Based on 258 Reply reviews. Provides features that allow users to have insight into buyer profiles such as likelihood to respond to emails and calls.
Machine Learning
Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers based on historical buyer behavior. This feature was mentioned in 272 Reply reviews.
Generative AI (4)
AI Text Generation
Allows users to generate text based on a text prompt. 42 reviewers of Reply have provided feedback on this feature.
AI Text Summarization
Based on 41 Reply reviews. Condenses long documents or text into a brief summary.
AI Text Generation
As reported in 145 Reply reviews. Allows users to generate text based on a text prompt.
AI Text Generation
Allows users to generate text based on a text prompt. 153 reviewers of Reply have provided feedback on this feature.
Automation (5)
Sales Follow-Up
Allows users to automate responses to sales leads across various channels.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads.
Customer Interaction Automation
Allows users to automate responses to customer inquiries across various channels.
Autonomy (4)
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Outbound Sales (5)
Follow-Up Scheduling
Allows the AI agent to schedule and automate follow-ups based on prospect engagement.
Prospect Prioritization
Provides users the ability to prioritize outreach efforts based on lead scoring or engagement metrics.
Multichannel Campaign Execution
Enables the AI agent to automate outreach across multiple channels, such as email, SMS, and social media.
Personalized Outreach
Allows the AI agent to tailor outreach messages based on customer profiles or past interactions.
Outreach Performance Analytics
Allows users to track and analyze the effectiveness of automated outbound campaigns.
Inbound Sales (5)
Data Enrichment
Allows the AI agent to enhance inbound lead profiles by gathering additional information from external sources.
Inquiry Routing
Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Real-Time Engagement
Enables the AI agent to respond instantly to inbound inquiries, improving response times.
Lead Qualification
Enables the AI agent to assess inbound leads and determine their sales readiness.
Agentic AI - Lead Intelligence (1)
Cross-system Integration
Works across multiple software systems or databases
Agentic AI - SAP Store (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Sales Intelligence (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Email Tracking (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input This feature was mentioned in 26 Reply reviews.
Multi-step Planning
As reported in 27 Reply reviews. Ability to break down and plan multi-step processes
Cross-system Integration
Based on 26 Reply reviews. Works across multiple software systems or databases
Adaptive Learning
Based on 26 Reply reviews. Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation 26 reviewers of Reply have provided feedback on this feature.
Proactive Assistance
Anticipates needs and offers suggestions without prompting 26 reviewers of Reply have provided feedback on this feature.
Decision Making
As reported in 26 Reply reviews. Makes informed choices based on available data and objectives
Agentic AI - Outbound Call Tracking (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Sales Engagement (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input This feature was mentioned in 42 Reply reviews.
Multi-step Planning
Ability to break down and plan multi-step processes This feature was mentioned in 42 Reply reviews.
Cross-system Integration
Works across multiple software systems or databases This feature was mentioned in 42 Reply reviews.
Adaptive Learning
Improves performance based on feedback and experience 41 reviewers of Reply have provided feedback on this feature.
Natural Language Interaction
As reported in 41 Reply reviews. Engages in human-like conversation for task delegation
Proactive Assistance
As reported in 40 Reply reviews. Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives 40 reviewers of Reply have provided feedback on this feature.
Agentic AI - AI Sales Assistant (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
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