# Mitel MiCollab Reviews **Vendor:** Mitel Networks **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 33 ## About Mitel MiCollab Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS - Everything you need in one place – single application for voice, video, messaging, presence, conferencing, mobility, and team collaboration - Multiple devices, single experience – communications experience that’s consistent across all your devices - Increased business productivity – with unified service, spend less time trying to connect and more time engaged in productive communications - Harness the power of teams – Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos - Simple Deployments: Deployment QR codes to simplify the process FEATURES - Unified communications and team collaboration - Available for PC, Mac, Web, and Mobile Devices - Mobile-first design - Real-time voice and video calling - Audio conferencing with web sharing - One number reach - Simultaneous ringing / Mobile twinning - Collaborative workspaces - Individual and group chat - File annotation - WebRTC softphone - Outlook® and calendar integration - File and screen sharing - Multiple layers of security - Multi-region / language support ## Mitel MiCollab Pros & Cons **What users like:** - Users value the **rich features and user-friendly interface** of Mitel MiCollab, enhancing their communication experience. (3 reviews) - Users appreciate the **seamless connectivity** of Mitel MiCollab, enhancing communication through inbound/outbound calls and voicemail management. (2 reviews) - Users love the **mobility** of Mitel MiCollab, enabling seamless communication for management while traveling. (2 reviews) - Users find Mitel MiCollab to be **easy to use** , appreciating its intuitive interface and minimal learning curve. (2 reviews) - Users appreciate the **easy communication** offered by MiCollab, enabling seamless connections with customers and colleagues. (2 reviews) - Reliability (2 reviews) - Remote Work (2 reviews) - User Interface (2 reviews) - Accessibility (1 reviews) - Audio Quality (1 reviews) **What users dislike:** - Users experience challenges with **admin control** , citing a messy interface and delayed support responses. (2 reviews) - Users find the **user interface outdated and unintuitive** , causing challenges in managing MiCollab effectively. (2 reviews) - Users experience **admin control issues** , including a messy portal and slow, unresponsive support for troubleshooting. (1 reviews) - Users face **long wait times for support** , making it difficult to resolve both small and large issues effectively. (1 reviews) - Users report **slow customer support** , with delays on both small and large issues impacting their experience negatively. (1 reviews) - Geographical Limitations (1 reviews) - Glitches (1 reviews) - Internet Dependency (1 reviews) - Lack of Intuitiveness (1 reviews) - Missing Features (1 reviews) ## Mitel MiCollab Reviews ### 1. Great for Global Calls, But Could Be More Reliable **Rating:** 3.0/5.0 stars **Reviewed by:** Diego P. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Mitel MiCollab?** I like that Mitel MiCollab connects to multiple countries, which is crucial for our international company as we sell to students across all continents. I also found the initial setup really easy. **What do you dislike about Mitel MiCollab?** Sometimes we get glitches and it stops running. **What problems is Mitel MiCollab solving and how is that benefiting you?** I use Mitel MiCollab to connect with leads internationally and make sales. It helps us reach our students across all continents, which is vital for our international company. ### 2. Great ideas not good execution **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Mitel MiCollab?** Micollab started great for us in regards of enriched features that we loved. The desktop/mobile applications were great with even better deskphones. **What do you dislike about Mitel MiCollab?** Support was an issue for us. It would take days to get support on small issues and the larger issues would take at least a day if I didn't contact them several times. The admin portal was a mess and not user friendly. **What problems is Mitel MiCollab solving and how is that benefiting you?** It started out as a great system, but when software updates started to come in then it became a problem. ### 3. Mitel MiCollab **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Mitel MiCollab?** I've been using Mitel MiCollab for almost 9 years and is easy to use and feature rich. **What do you dislike about Mitel MiCollab?** Mitel MiCollab doesn't support cloud native solutions, even though there are a few companies that allow Mitel MiCollab to run in the cloud. **What problems is Mitel MiCollab solving and how is that benefiting you?** Primary phone solution serving several sites across the USA ### 4. MiCollab is sometimes very reliable and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2024 **What do you like best about Mitel MiCollab?** MiCollab often includes features for presence management, allowing users to see the availability status of their colleagues. **What do you dislike about Mitel MiCollab?** I find that the initial setup and configuration of MiCollab can be complex, particularly if the organization has specific requirements or a complex network infrastructure. **What problems is Mitel MiCollab solving and how is that benefiting you?** MiCollab provides a unified platform where users can access voice, video, messaging, and collaboration tools in one place. This integration reduces communication silos and promotes a more cohesive and efficient workflow. ### 5. Well Optimized, Finely tuned & Time-saving **Rating:** 5.0/5.0 stars **Reviewed by:** Subrat S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Mitel MiCollab?** The main benefit of this application is it's easy to use and has no hard way around the details and settings. This application is handy and professional to use. Minimal effort is needed for the usage. It has various features, and it has good user interface. **What do you dislike about Mitel MiCollab?** I haven't found any cons yet. I have been using this application for a good period in this organization. **What problems is Mitel MiCollab solving and how is that benefiting you?** Easy to use. The primary purpose is VOIP calls and Audio conferencing. Mitel MiCollab is very easy to use for Video conferencing. It eases the process and very handy for quick sessions and meetings. ### 6. Best phone system for business use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Mitel MiCollab?** What I like best about Mitel's MiCollab is the mobility it provides to our upper management when they are traveling. It's like taking your desk phone with you on the go! **What do you dislike about Mitel MiCollab?** What I dislike most about MiCollab is the admin user interface is very dated and not very intuitive. You really need to know where to go and what is right in order to manage it. **What problems is Mitel MiCollab solving and how is that benefiting you?** Mitel MiCollab solves the problem of missing calls on our desk phones while we are away from our desks. It also allows us to transfer a call to our cell phone if we need to move while on a call. ### 7. Switching to from MICOLLAB to TalkDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge T. | Visibility Tools Senior Team Lead, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Mitel MiCollab?** it allows you to stay connected to your customer over a real quality communication through inbound or outbound calls, and also receiving voicemails i cause a call is missed. **What do you dislike about Mitel MiCollab?** the platform could use some work, it needs to be arranged better when it comes to detailed call records or recordings of the calls, that will allow users to improve based on their errors **What problems is Mitel MiCollab solving and how is that benefiting you?** it allows us to receive calls from our customers all over the world, and their licenses allow us to contact them with excellent quality on every call taken r made ### 8. Easy way to connect with coworkers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Mitel MiCollab?** Being able to seamlessly switch between the desktop and mobile app is a much appreciated feature. Comes in handy when waiting for a response but need to step away for a bit. **What do you dislike about Mitel MiCollab?** I wish there were a few more features, such as night mode, being able to change the chat font, and to be able adjust notification settings (different sounds etc.) **What problems is Mitel MiCollab solving and how is that benefiting you?** Staying collaborative on the go, and being able to quickly set up adhoc meetings are very helpful features. These allow for projects to be moved forward and questions answered without having to wait for next week's "status update" call. ### 9. Fantastic tool, especially with people working remotely **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Mitel MiCollab?** With MiCollab, I can easily see if someone is on the phone, away from their desk, or working from home (assuming that they remember to update their status), all without leaving my seat. I can also make/receive phone calls using my work phone number/extension when I am working from home. This has been a lifesave for me. **What do you dislike about Mitel MiCollab?** I have not had any issues with the functionality of MiCollab so far. It has been a great resource for me and my colleagues, especially in the days of Covid and remote work. **What problems is Mitel MiCollab solving and how is that benefiting you?** I work with thousands of colleagues, who are all "local" but located in a number of different facilities. MiCollab has made it easier to know everyone's status and also to avoid the annoyance of hearing phones ring continuously when someone is away from their desk, as the phone goes automatically to voicemail. ### 10. Great Soft Phone App for Remote Work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Mitel MiCollab?** Micollab softphone client is easy to add to your laptop or smartphone device. I use it on both while I work from home and can receive calls to my office number or make calls from my office number to other colleagues, vendors, and teammates. It is easy to install and configure and allows you many of the same features as your actual phone, such as checking voicemail, seeing recent calls, searching your company's directory, setting speed dials, and setting your favorite contacts. **What do you dislike about Mitel MiCollab?** I wish I could change the ringtone. The default ringtone is a bit abrasive for my taste. Perhaps this functionality exists and I just haven't found it yet. Also, speakerphone functionality could use improvement. **What problems is Mitel MiCollab solving and how is that benefiting you?** My institution is working on developing a remote work from home policy. As a developer, I am on a team that is helping to pilot the work-from-home program. Micollab allows me to be available via my office contact info and to provide an experience for those who voice or video call as if I am on campus. It's an excellent solution for remote teams. ### 11. Mitel MiCollab App **Rating:** 5.0/5.0 stars **Reviewed by:** effie H. | Sales Engineer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Mitel MiCollab?** The best part of the MiCollab App is that it allows to me be connected for my job from anywhere and not just a desk in an office. It also allows to me stay up to date with my teammates on projects we are working on. **What do you dislike about Mitel MiCollab?** The mobile application can be a little glitchy. **What problems is Mitel MiCollab solving and how is that benefiting you?** The problems that are being solved are helping my teammates and also being able to communicate with my customers whenever and where ever I need, but also able to be "disconnected" whenever I need, by being able to change my status. The biggest benefit for me is being able to be as mobile as needed during a pandemic. ### 12. Well designed powerful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Mitel MiCollab?** Easy to use interface Links with outlook and your diary so you can be contactable easily but your appointments are noted Soft phone is useful so you can dial from the pc **What do you dislike about Mitel MiCollab?** Application is laggy and crashes Sometimes the soft phone fails to dial **What problems is Mitel MiCollab solving and how is that benefiting you?** Easier collaboration with colleagues and made it easier with agile working on lockdown to get things done ### 13. Micollab - A long way to Go to compete with players like Zoom, Teams, Google Meet, Skype **Rating:** 4.0/5.0 stars **Reviewed by:** Rohit B. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Mitel MiCollab?** The best thing about Micollab is that it gathers all communications and collaboration tools and services needed by my team to work and assists in conducting business meetings online with CLients, Team Meetings, manage Multiple projects, send messages, make voice calls, or host webinars and video conferences, it basically allows me to do everything under one roof. **What do you dislike about Mitel MiCollab?** Well, I don't like to compare it with its competitors who are Google Meet, Microsoft Teams, Zoom - I am unable to sync my calendar on the tool; also, it dries up my laptop batteries, and the user interface is not very friendly, unlike its competitors. **Recommendations to others considering Mitel MiCollab:** I use Micollab for Client Meetings, Team Meetings & training, It's a decent application wherein I can chat and make calls and but there are issues such as user customization related to font size & color. The application keeps losing connection; it becomes pretty irritated over client calls. **What problems is Mitel MiCollab solving and how is that benefiting you?** MiCollab is a great problem solver since it allows me to manage my phones from my desktop, including listening to voicemails. Additionally, I also like the function where I can view the status of other users and also chat with them directly, which is a great feature. Lastly, I can attend my Client and Team meetings from anywhere in the world and access client decks; it has made my life a lot simpler. ### 14. Best enterprise collaboration software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Mitel MiCollab?** Securely and swiftly powers communication ,for whenever you need them and wherever you are.it removes the need to flip between multiple apps to get the job done by providing employees with a single application for voice, video, messaging, presence, audio conferencing, mobility and team collaboration **What do you dislike about Mitel MiCollab?** Lag time observed when working in remote areas and need to work with slow internet **What problems is Mitel MiCollab solving and how is that benefiting you?** With collaboration, video conferencing and messaging all rolled into a single, unified service, employees spend less time trying to connect and more time engaged in productive communications. ### 15. Consumer Mortgage Underwriter **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley O. | Underwriter, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Mitel MiCollab?** Mitel is east to use and the interface is very user friendly. **What do you dislike about Mitel MiCollab?** When you click to message someone it's easy to accidentally call them. **Recommendations to others considering Mitel MiCollab:** I would highly recommend this software for IM. **What problems is Mitel MiCollab solving and how is that benefiting you?** Having problems with accidentally calling people instead of instant messaging. ### 16. Good Concept not User-Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Mitel MiCollab?** - User Status can be visible to other users from their desk phone. **What do you dislike about Mitel MiCollab?** - Training the users is a hassle not very user-friendly **What problems is Mitel MiCollab solving and how is that benefiting you?** - Whenever our reception wants to transfer the calls, she can see the status of the user and inform the caller. ### 17. Flexible work environment with soft-phone and team collaboration solution. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Mitel MiCollab?** Mitel MiCollab is being used across the entirety of my organization. The software has helped to increase the productivity and efficiency of those at my company as it provides a single application for voice, messaging, presence, audio conferencing, mobility and team collaboration; regardless of whether individuals are physically in the office, working from home, or on the road. **What do you dislike about Mitel MiCollab?** Wish it would not offer to call using your cell phone number **What problems is Mitel MiCollab solving and how is that benefiting you?** MiCollab is great for employees working remotely, on the go, or just wanting flexibility. No physical phone is required allowing employees to make calls from anywhere they can get access to a computer or device. Would highly recommend for staff to be setup before they need it to avoid having to learn it in a panic ### 18. MiCollab is easy **Rating:** 4.0/5.0 stars **Reviewed by:** Phylis M. | Business Administration & Bellevue Foundation , Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Mitel MiCollab?** I like the customization of the desktop application. I like being able to use a headset, my keyboard, and mouse to make calls. **What do you dislike about Mitel MiCollab?** I have not found a way to clear the call log list. **What problems is Mitel MiCollab solving and how is that benefiting you?** I can answer my phone quickly without having to stop what I am doing and reach for it. I have added frequently called numbers that are not in the company directory. ### 19. MiCollab Review **Rating:** 4.5/5.0 stars **Reviewed by:** Alphabeta K. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Mitel MiCollab?** MiCollab is Awesome tool for Enterprize collaboration.This is widely used for VOIP and Enterprize level communication. **What do you dislike about Mitel MiCollab?** I cannot say, It is Best Option For VIOP.But It has a Wide Opprtunity for market Lead. **Recommendations to others considering Mitel MiCollab:** MiCollab is Better Tool For Internet based Business. **What problems is Mitel MiCollab solving and how is that benefiting you?** Mainly MiCollab is Used for VOIP and Enterprize telephony service. ### 20. Efficient Soft Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Mitel MiCollab?** MiCollab has allowed myself and my coworkers to keep lines of communication open so we are all on the same page while working on a project. It has made it very convenient for us to all work together while in different locations. **What do you dislike about Mitel MiCollab?** Not much to dislike about MiCollab. Does everything that I need it for. **Recommendations to others considering Mitel MiCollab:** I would recommend any company that has remote and work-from-home employees use MiCollab. The ability to be used as a phone, chat, conference call, and video call software is invaluable. **What problems is Mitel MiCollab solving and how is that benefiting you?** Communication with coworkers all over the world. ### 21. Give MiColab a chance to solve your in house VOIP issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Randy A. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Mitel MiCollab?** Versatile and easy-to-use tool. That I feel is easy for end-users and administrators to learn and apply to their workday. **What do you dislike about Mitel MiCollab?** It uses a high amount of system resources and makes low-end model pcs sluggish **What problems is Mitel MiCollab solving and how is that benefiting you?** In-office file transfer and chat is a huge helper in our environment ### 22. Easy to use and integrated into other Mitel apps! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Mitel MiCollab?** Nicely integrated into the other Mitel apps. **What do you dislike about Mitel MiCollab?** It should allow users to do a bit more customization. **What problems is Mitel MiCollab solving and how is that benefiting you?** Come included in the Essentials and above user features bundles. This is a good solid Video Collab app and easy to use. ### 23. A video calling software to manage meetings **Rating:** 4.0/5.0 stars **Reviewed by:** Puneet M. | Lead Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2021 **What do you like best about Mitel MiCollab?** Integration with other softwares, ease to use, cross platform available. Setting reminders for meetings and alerts on phone applications is the best feature. **What do you dislike about Mitel MiCollab?** Nothing at this point of time. Because they are doing great **What problems is Mitel MiCollab solving and how is that benefiting you?** It helps us to be connected evwrytime and help to manage our meetings and schedule appointments . ### 24. Very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Mitel MiCollab?** The interface is quite useful and simple **What do you dislike about Mitel MiCollab?** The icons on the bottoms aren't friendly **What problems is Mitel MiCollab solving and how is that benefiting you?** The history feature could use an update ### 25. MiCollab User from Turkey **Rating:** 4.5/5.0 stars **Reviewed by:** Batuhan T. | Sales Manager / Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2021 **What do you like best about Mitel MiCollab?** You can communicate for whenever you need them, wherever you are. **What do you dislike about Mitel MiCollab?** Price policy of the services is a little bit solid **What problems is Mitel MiCollab solving and how is that benefiting you?** We work remotely, so we have to organize very well, but sometimes this can be very hard, but we can arrange calls and meeting environment with MiCollab ### 26. So far so good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Mitel MiCollab?** Quick communication with clients, easyly understandable interface **What do you dislike about Mitel MiCollab?** Sometimes hangs for too long, i think this could be my internet issue **What problems is Mitel MiCollab solving and how is that benefiting you?** Reporting is the biggest one ### 27. Easy to use and very functional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2021 **What do you like best about Mitel MiCollab?** Acts as a single access point for all needs and real time access to everyone. Provides a directory feature as well **What do you dislike about Mitel MiCollab?** Very limited user customization options. Theres no room for font customizations, out dated emojis and limited color options **Recommendations to others considering Mitel MiCollab:** More easier snd functionsl when paired with mitel phones **What problems is Mitel MiCollab solving and how is that benefiting you?** Easily chatting, calling and using quick dial functions. Its super functionsl even with different phone update and very easy to use ### 28. Best enterprise collaboration software and tool platform solution that swiftly powers communications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Mitel MiCollab?** It provides multiple devices single experience, everything requires in one place facility, real time voice and video calling. **What do you dislike about Mitel MiCollab?** Need greater connectivity and better UI so people from remote locations can connect swiftly **What problems is Mitel MiCollab solving and how is that benefiting you?** Provides audio conferencing with web sharing which help to increase business productivity and provide collobarative workspace ### 29. Mitel Solutions are our sweetdream **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Graphic Design | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Mitel MiCollab?** Compatibility and integrability of Products **What do you dislike about Mitel MiCollab?** Complexity and usability of Mitel Products **What problems is Mitel MiCollab solving and how is that benefiting you?** Communication and Collaboration in Home-Office ### 30. good compatibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Mitel MiCollab?** a great tool for companies where there are many workers. multiple functions, and high compatibility with third parties **What do you dislike about Mitel MiCollab?** the program should be optimized a little more **Recommendations to others considering Mitel MiCollab:** If you want ease and great functions, it is a good tool **What problems is Mitel MiCollab solving and how is that benefiting you?** Team meetings and contacts all in one place ### 31. Zoom is better **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Mitel MiCollab?** It has decent messaging and phone capabilities. **What do you dislike about Mitel MiCollab?** The interface is clunky and old-fashioned. **What problems is Mitel MiCollab solving and how is that benefiting you?** Basic team connection, particularly IM and voice calls. ### 32. Micollab **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2019 **What do you like best about Mitel MiCollab?** voicemail, unified communications, video collaboration all under one panel to support and manage, lots of features, pretty easy to learn **What do you dislike about Mitel MiCollab?** support hard to reach when you need them to **Recommendations to others considering Mitel MiCollab:** get 3'rd party support to help you when needed **What problems is Mitel MiCollab solving and how is that benefiting you?** unified collaboration ### 33. micollab **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2019 **What do you like best about Mitel MiCollab?** uca, voicemail and web conferencing all in one server, easy to manage and fix issues on **What do you dislike about Mitel MiCollab?** support hard to reach when you really need them **Recommendations to others considering Mitel MiCollab:** get better support **What problems is Mitel MiCollab solving and how is that benefiting you?** voicemail and collaboration in uca environment ## Mitel MiCollab Discussions - [What is MiCollab client?](https://www.g2.com/discussions/what-is-micollab-client) - 1 comment - [How do you use Mitel MiCollab?](https://www.g2.com/discussions/how-do-you-use-mitel-micollab) - 1 comment - [View Mitel MiCollab pricing details and edition comparison](https://www.g2.com/products/mitel-micollab/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+05%3A50%3A37+-0500&secure%5Bsession_id%5D=4e7ad2dd-71b4-4c62-b2b8-edfa08dcaf44&secure%5Btoken%5D=ecda14ec65a76a2e1f29a8ed9f54984bae32e3941a702d273ccd0902a1bb5ce6&format=llm_user) ## Mitel MiCollab Features **Collaboration Tools** - Screen Sharing - Presentations - Live Chat **Agentic AI - Audio Conferencing** - Proactive Assistance - Decision Making **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Extensions** - Tenancy Flexibility - Native VoIP **Meeting Coordination** - Scheduling - Recording - One-Click Join **Software Type** - Mobile - Browser Application - Desktop Application **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top Mitel MiCollab Alternatives - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,011 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,639 reviews)