Mitel MiCollab Reviews & Product Details

I like that Mitel MiCollab connects to multiple countries, which is crucial for our international company as we sell to students across all continents. I also found the initial setup really easy. Review collected by and hosted on G2.com.

Sometimes we get glitches and it stops running. Review collected by and hosted on G2.com.

Micollab started great for us in regards of enriched features that we loved. The desktop/mobile applications were great with even better deskphones. Review collected by and hosted on G2.com.

Support was an issue for us. It would take days to get support on small issues and the larger issues would take at least a day if I didn't contact them several times. The admin portal was a mess and not user friendly. Review collected by and hosted on G2.com.

I've been using Mitel MiCollab for almost 9 years and is easy to use and feature rich. Review collected by and hosted on G2.com.

Mitel MiCollab doesn't support cloud native solutions, even though there are a few companies that allow Mitel MiCollab to run in the cloud. Review collected by and hosted on G2.com.

MiCollab often includes features for presence management, allowing users to see the availability status of their colleagues. Review collected by and hosted on G2.com.

I find that the initial setup and configuration of MiCollab can be complex, particularly if the organization has specific requirements or a complex network infrastructure. Review collected by and hosted on G2.com.

The main benefit of this application is it's easy to use and has no hard way around the details and settings. This application is handy and professional to use. Minimal effort is needed for the usage. It has various features, and it has good user interface. Review collected by and hosted on G2.com.

I haven't found any cons yet. I have been using this application for a good period in this organization. Review collected by and hosted on G2.com.

What I like best about Mitel's MiCollab is the mobility it provides to our upper management when they are traveling. It's like taking your desk phone with you on the go! Review collected by and hosted on G2.com.

What I dislike most about MiCollab is the admin user interface is very dated and not very intuitive. You really need to know where to go and what is right in order to manage it. Review collected by and hosted on G2.com.

it allows you to stay connected to your customer over a real quality communication through inbound or outbound calls, and also receiving voicemails i cause a call is missed. Review collected by and hosted on G2.com.

the platform could use some work, it needs to be arranged better when it comes to detailed call records or recordings of the calls, that will allow users to improve based on their errors Review collected by and hosted on G2.com.

Being able to seamlessly switch between the desktop and mobile app is a much appreciated feature. Comes in handy when waiting for a response but need to step away for a bit. Review collected by and hosted on G2.com.

I wish there were a few more features, such as night mode, being able to change the chat font, and to be able adjust notification settings (different sounds etc.) Review collected by and hosted on G2.com.

With MiCollab, I can easily see if someone is on the phone, away from their desk, or working from home (assuming that they remember to update their status), all without leaving my seat. I can also make/receive phone calls using my work phone number/extension when I am working from home. This has been a lifesave for me. Review collected by and hosted on G2.com.

I have not had any issues with the functionality of MiCollab so far. It has been a great resource for me and my colleagues, especially in the days of Covid and remote work. Review collected by and hosted on G2.com.

Micollab softphone client is easy to add to your laptop or smartphone device. I use it on both while I work from home and can receive calls to my office number or make calls from my office number to other colleagues, vendors, and teammates. It is easy to install and configure and allows you many of the same features as your actual phone, such as checking voicemail, seeing recent calls, searching your company's directory, setting speed dials, and setting your favorite contacts. Review collected by and hosted on G2.com.

I wish I could change the ringtone. The default ringtone is a bit abrasive for my taste. Perhaps this functionality exists and I just haven't found it yet. Also, speakerphone functionality could use improvement. Review collected by and hosted on G2.com.