Top 10 ICE Alternatives & Competitors

The Live Chat Software solutions below are the most common alternatives that users and reviewers compare with ICE. Live Chat Software is a widely used technology, and many people are seeking reliable, high quality software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to ICE include ease of use and reliability. The best overall ICE alternative is ActiveCampaign. Other similar apps like ICE are Salesforce Service Cloud, Zoho Desk, Zendesk for Customer Service - AC, and Fin by Intercom. ICE alternatives can be found in Live Chat Software but may also be in Help Desk Software or Marketing Automation Software.

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Best Paid & Free Alternatives to ICE

ActiveCampaign
Salesforce Service Cloud
Zoho Desk
Zendesk for Customer Service - AC
Fin by Intercom
Birdeye
Freshdesk
HubSpot Service Hub

Top 10 Alternatives to ICE Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how ICE stacks up to the competition and find the best product for your business.

Product Description

Categories in common with ICE:

Live Chat

Salesforce Service Cloud

By Salesforce

4.4/5

(7,169)

Product Description

Categories in common with ICE:

By Zoho

Product Description

Categories in common with ICE:

Live Chat

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Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Categories in common with ICE:

By Birdeye

Product Description

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Categories in common with ICE:

Live Chat