# What is Zendesk Support Suite used for?

What is Zendesk Support Suite used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 2


## Comments
### Comment 1

Think of it as a central hub where every customer request, whether it comes from an email, a phone call, a social media message, or a live chat, gets turned into a "ticket." Agents can then track, prioritize, and respond to these tickets from one dashboard

##### Comment Metadata
- Posted at: 11 months ago
- Author title: Google Workspace Administrator at UMS Tech Labs, Nashik



### Comment 2

It is used to interact with the customers

##### Comment Metadata
- Posted at: 12 months ago
- Author title: Accounts Payable



### Comment 3

Zendesk is a ticketing tool from from where we can respond to customers through email.

##### Comment Metadata
- Posted at: over 2 years ago
- Author title: B.com with 3+ Years of experience in customer support




## Related Product
[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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