# What is the difference between freshdesk and Freshservice?

What is the difference between freshdesk and Freshservice?

##### Post Metadata
- Posted at: about 3 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Freshdesk and Freshservice are both customer support and helpdesk software solutions developed by Freshworks Inc. These platforms cater to different aspects of customer service and IT service management.

 Freshdesk is geared towards customer support teams for managing customer inquiries, while Freshservice is designed for IT departments to manage ITSM processes. The choice between the two depends on your organization's specific needs, whether they involve customer support or internal IT service management. It's recommended to evaluate the features, functionalities, and pricing of both platforms to determine which one aligns better with your requirements.

##### Comment Metadata
- Posted at: almost 3 years ago
- Author title: Verified Reviewer 
- Net upvotes: 1


### Comment 2

Freshdesk is designed for external customer support and helps teams manage customer inquiries across channels like email, chat, and phone. Freshservice, on the other hand, is an IT Service Management (ITSM) solution focused on internal employee support, offering features such as incident management, service catalogs, and IT asset management. In simple terms, Freshdesk supports customers, while Freshservice supports internal business operations.

##### Comment Metadata
- Posted at: about 1 month ago
- Author title: Information Technology Specialist




## Related Product
[Freshdesk](https://www.g2.com/products/freshdesk/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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