G2

Dariusz K.

CEO

Small-Business (50 or fewer emp.)

9/23/2026

"All channels in one panel — fast service and seamless integration with Shoper"

5/5

What do you like best about Smartsupp?

I most value the ability to connect multiple communication channels with my company in one place and manage them from a single panel. It greatly facilitates communication and speeds up response time to the customer. Review collected by and hosted on G2.com.

What do you dislike about Smartsupp?

Currently, I haven't encountered any issues with implementing the solution. The only thing is that in Shoper, with the storefront template, I can't move the chat bubble higher when it's on the right side of the website. In my solution, it covers the reCAPTCHA message, which looks bad stylistically. Besides, there could be more options to edit the appearance of the chat bubble, such as adding your own graphics. Review collected by and hosted on G2.com.

What problems is Smartsupp solving and how is that benefiting you?

Problem with communication with the client. I can quickly respond to inquiries from the website, and clients are more likely to use the chat rather than write an email. This is a great convenience for me, and I see that it brings benefits. I certainly don't have to switch between WhatsApp, Facebook, and the website to read messages. Review collected by and hosted on G2.com.