# Is zendesk any good?

Is zendesk any good?

##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1


## Comments
### Comment 1

its pretty good

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Data driven, process oriented  Technology Professional and systems thinker with an interest in almost everything.



### Comment 2

Yes, Zendesk can be great

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Customer service Manager NZ & AUS



### Comment 3

Yes, Zendesk is quite good at many things. It offers a clean intuitive UI. It allows members of the same team to know, in real time, who is viewing and/or working on specific tickets. It's easy to organize incoming emails and respond to them. The functions for macros and triggers is robust and intuitive. Reporting is the one area where Zendesk needs to improve to be a viable solution for large companies. But in terms of usability, intuitiveness, and modern design, I would take Zendesk over Salesforce any day.

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Business Ops Associate



### Comment 4

Zendesk is a great all in one platform where all your Support needs can live. From data & insights to the Support functionalities any B2C company needs, it’s all here!

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Support at Skillshare



### Comment 5

absolutely,   time saver, easy to use. no need for another employees, saves time and money, and so EASY

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: p



### Comment 6

It's the best! Makes Customer Support fun. The most effective way of managing customer interaction with a team.

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: President, software developer



### Comment 7

Short answer: Yes, with a few shortcomings.
Longer answer: We use Zendesk for our help ticketing system in a K-12 school district and I find it effective in that regard, but I do have a few issues.

Cons
1) I find the web interface not very attractive or user friendly and in some cases, unintuitive.
2) The mobile app, especially on an iPhone, is even harder to use and lacking features offered through the web interface. On iPad, I actually access Zendesk through a web browser instead of using the app.
3) Some functions are missing, like the ability edit notations that have been added to a help ticket.

Pros
1) Customer interface is very customizable.
2) Realatively easy to automate many functions.
3) Support is fantastic.
4) The service is frequently updated, adding additional functionality.

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Technology Services and Support Manager



### Comment 8

For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other non-support teams.

If you want a CRM that can be used by all teams (billing, legal, engineering, sales, etc.) along with your support team, Zendesk is not great for this. 



##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Support Application Analyst




## Related Product
[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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