G2

TB

Timothy B.

Owner

Small-Business (50 or fewer emp.)

10/28/2026

"Tidio’s AI Saves Me Time with Helpful, Website-Based Answers"

5/5

What do you like best about Tidio?

What I like most about Tidio is that it allows customers to get answers to their questions without me having to respond personally. As a small business owner, that saves me time. I especially like that the AI can use information from my website's pages to provide relevant answers. So far, my experience has been positive, and I may continue using it in the future. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

My main concern with Tidio is the pricing. As a small business owner, I would prefer a more affordable option, especially since I don't receive a high volume of customer inquiries. Otherwise, my experience has been positive, and I haven't encountered any major issues. Review collected by and hosted on G2.com.

What problems is Tidio solving and how is that benefiting you?

Tidio helps reduce the time I spend answering common customer questions. As a small business owner, I handle most operations myself, so having an AI assistant that can automatically provide answers using information from my website is very helpful. It allows customers to get information even when I'm unavailable and lets me focus on other aspects of running my business. Review collected by and hosted on G2.com.