G2

Jeremy E.

Small-Business (50 or fewer emp.)

11/5/2026

"Easy Ticket Management, with Breeze AI Speeding Up Onboarding"

5/5

What do you like best about HubSpot Service Hub?

The simplicity and ease of use. HubSpot Service Hub makes it easy to manage support tickets, track customer interactions, and access previous conversations. As a new employee, I've also found Breeze AI particularly useful for quickly finding answers to questions previous employees have already handled many times. It's helped me get up to speed faster, work more independently, and avoid asking colleagues the same questions repeatedly. Review collected by and hosted on G2.com.

What do you dislike about HubSpot Service Hub?

Some parts of the user interface can feel a little clunky, and certain tasks aren't always as intuitive as you'd expect. There's a bit of a learning curve when you're first getting started, but once you become familiar with the layout and workflows, it works well overall. A few improvements to navigation and usability would make the experience even better. Review collected by and hosted on G2.com.

What problems is HubSpot Service Hub solving and how is that benefiting you?

HubSpot Service Hub helps us keep customer support organised by centralising tickets, customer information and previous interactions in one place. This makes it easier to track outstanding issues, manage follow-ups and maintain continuity across the team.

As a new employee, one of the biggest benefits has been Breeze AI. Instead of spending time searching through old tickets or asking colleagues questions they've answered countless times before, I can quickly find relevant information and previous resolutions. This has helped me get up to speed faster, resolve customer enquiries more independently and reduce the time spent on repetitive administrative tasks. Review collected by and hosted on G2.com.