The interface is very intuitive and easy to use for both management and operations. Desk integrates with a considerable number of apps, which makes it a highly adaptable tool. It performs smoothly and efficiently, and in terms of connectivity, its response is consistently real-time.

The price for Desk alone is very low compared to other tools, and even when it’s combined with other Zoho tools, the cost doesn’t increase much. This helps greatly in maintaining low pricing while still delivering strong ROI benefits. Zoho’s support team is very responsive, and they resolve potential issues in a timely manner, making the process straightforward from onboarding through deployment. Review collected by and hosted on G2.com.

Takes a while for the Zoho team to update some features, and sometimes there are permission conflicts with Social media, plus it can get a bit overcomplicated unless you know the setup by heart. Review collected by and hosted on G2.com.