# Is freshdesk a CRM?

Is freshdesk a CRM?

##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Definitely

##### Comment Metadata
- Posted at: over 1 year ago
- Author title: Donavan



### Comment 2

Freshdesk has a Contacts and Companies section that is updated as tickets are received. You could probably use it a start for a CRM system, however, I believe the Freshsales CRM solution is the correct tool to use if you are looking at a complete Customer Relationship Management system.

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Technical Account Management Lead



### Comment 3

yes

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Regional Coordinator




## Related Product
[Freshdesk](https://www.g2.com/products/freshdesk/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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