DialogTech Reviews & Product Details

DialogTech Overview

What is DialogTech?

DialogTech provides the leading AI-driven conversation intelligence platform for marketers at businesses that value inbound phone calls. When consumers call, DialogTech turns those conversations into actionable insights businesses use to improve marketing ROI, increase sales conversions, and deliver more personalized customer experiences, both online and over the phone. Recognized as the leader and pioneer in call analytics since 2007, DialogTech is the trusted conversation intelligence platform for many of the world's most successful brands and agencies. For more information, visit http://www.dialogtech.com.

DialogTech Details
Website
Languages Supported
English
Product Description

Powered by AI, DialogTech attributes and analyzes consumer calls, showing agencies and enterprise marketers exactly how these conversations impact the customer journey. We provide the actionable data needed to generate more calls at a lower cost, understand what is being said on calls with your customer, personalize call experiences, and drive revenue.

How do you position yourself against your competitors?

DialogTech’s AI-powered call analytics platform sets the industry standard for delivering actionable insights into the voice of the consumer.

With more than 1 billion calls analyzed, DialogTech has the most conversation data in the industry.

Our platform is used by the world’s top brands and agencies to optimize marketing ROI and drive revenue-generating inbound calls.

Keyword-level call tracking can attribute callers from every marketing channel—including search, mobile, social, display, and offline campaigns—and passes invaluable caller data to sales agents at the time of the call.

With DialogTech, brands can understand how their marketing drives calls, route callers to the most helpful agent, and understand how to build on the customer relationship after the call occurs.

Call data can also be seamlessly integrated into a wide variety of applications to optimize ROI and sales, including bid management, web analytics, CRMs, marketing automation, and more.


Seller Details
Seller
DialogTech
Company Website
Phone
(877) 772-5476
Year Founded
2005
HQ Location
Chicago, IL
Twitter
@DialogTech
6,180 Twitter followers
LinkedIn® Page
www.linkedin.com
158 employees on LinkedIn®
Description

DialogTech manages, measures and automates voice conversations with your customers and prospects. These conversations cannot be managed using marketing automation or CRM software alone.


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Tier 2 - Customer Support Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Response from Kayla Hammersmith of DialogTech

Hi Javier, thanks so much for your feedback! We really appreciate your input and will share it with our team.

Director of Search
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
DialogTech
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Flagging calls for keywords helps us determine which calls lead to appointments and give us a quick way to analyze data. Many of our clients have found the recordings extremely valuable to help understand pain points and drive training at call centers. Using an IVR has also helped us get around a lack of CRM to better identify new patients. Customer support is also fantastic. They are quick to respond and their training is great to help figure out faster ways to pull reporting. Review collected by and hosted on G2.com.

What do you dislike?

Keyword flagging is great, but we do get quite a few calls in Spanish that the functionality won't work for. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

DialogTech is a true partner if you don't have insight into calls coming in. From the excellent customer support and ease of use, to the valuable information you can gather from call recordings, DialogTech makes a big impact on using data to drive your business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've been able to flag issues at call centers for our clients, we've updated information on our landing pages based on questions people have and we've been able to track calls in a meaningful way. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi Kennan, thanks so much for your positive feedback! Love to hear that you're a fan of our customer support - we're dedicated to being a true partner for your team.

Marketing Associate, Portfolio, Affiliates, and Call Transfer Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

DialogTech always provides timely and useful customer service. They're very quick to respond and assist with any issues, from campaign creation to more advanced technical questions. They have also provided customizations that make our partnership feel more individualized and personal.

Additionally, Enova has always had a great relationship with our account managers. They have always provided best-in-class support and turned around more difficult, account-level questions quickly. Some specific add-ons like IVR recordings have seen the same urgency and efficiency - that, of course, has been extremely appreciated. Review collected by and hosted on G2.com.

What do you dislike?

The only dislike I can bring to the table is that the UI is sometimes a bit confusing for a new user. The menu structure and report naming is similar and can be easily confused.

Specifically, the distinctions within Leadflows (sets, campaigns, offers, and affiliates) becomes a bit unclear when creating complex setups.

On the reporting front, it's not overly clear from the outset what the distinction between summary and performance reports would be. New users often click through both to look for the specific pieces of reporting that they are looking for. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take advantage of DialogTech's phenomenal support team. They are willing to help you create the program you want and need and will go out of their way to give you custom features and tools that help drive your business forward. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DialogTech has provided a great solution for pay-per-call affiliate campaigns. With this setup, we've been able to ease the strain on our internal analytics teams and rely solely on DialogTech's reporting tools. Without our partnership, we would be building out individual reports for each partner, but with DialogTech we can see all of these insights in the platform. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi Drew, thank you so much for providing such valuable feedback! We're dedicated to being a true partner for your team - through our customer support, our account managers, and more.

Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

It is easy to configure IVR templates with complex branching and real-time notification. I like that you can put placeholders in the template and pass actual text on-the-fly when you initiate the call. That allows me to use the same template for different outbound message scenarios. Review collected by and hosted on G2.com.

What do you dislike?

I currently only use their SurVo Classic IVR. Compared to other outbound IVR solutions, I think their rates could be more competitive, but it works as expected and is part of a larger suite which may bring additional value if you need the additional features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use outbound IVR for automated notifcations to our employees (Emergency notifications, schedule change alerts, reminders, critical incident alerts, available shift alerts, etc.) With thousands of employees to contact, it saves a lot of manpower to automate these outbound calls and track their responses. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

One of the impressions about the functionalities of the software, for which this system draws my attention, is that the platform never falls, which is very reliable when we are going to carry out work related to digital marketing estimates , which is exercised in a particular organization, being a quite useful and controversial service in large amounts of work, without excluding that the data it provides about the operations carried out in this program are consistent and correct, in the sense that it is feasible at the business. Review collected by and hosted on G2.com.

What do you dislike?

It would not hurt, a good complete update in the software user interface, since in most of its aspects, they convey an unhappy and nefarious feeling, it maintains a very poorly designed appearance, with incoherent and blurred dynamic illustrations, the which is a problem of great magnitude that needs a modernization in these main areas of the system, immediately, highlighting that there is little relevant information on the subject of service functions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a suitable software for companies that are dedicated to exercising their marketing through telephone lines, since they can offer their products directly by voice calls, and thus make most of the purchases of the products they acquire, being a Quite intuitive system for the most part, which turns out to be a very wonderful service for these organizations based on electronic commerce, underlining that from this common but highly useful method, you will be able to increase your economic operations significantly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Normally we use Dialog Tech to track and manage all our marketing campaigns with each group of the products that we acquire, and thus promote a more constructive and efficient line, in the growth of the business establishment infrastructure, which is in the disposition from us, based on the income and data acquired by this system, mentioning that in the same way its services are totally reliable to record and promote histories of the voice calls executed that are prepared daily, for an optimal and guaranteed service. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Thanks for your feedback, Eric.

Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Dialogtech is impressive because it contains agility in a changing marketing strategy, so that most of the time this process is effective, adapting to the environment of each formality of use that is currently considered a trend, regenerating different methods for better work fluency, to have a significant advantage over the competition that a company presents on a daily basis, which is one of the reasons why I love this software in large quantities. Review collected by and hosted on G2.com.

What do you dislike?

It has quality problems in the calls we make, since they were transferred through unsatisfactory routes, which can sometimes be disastrous, when these lines are down, and immediate interactions are needed, in other relevant aspects , we can emphasize that the API is a bit outdated, which delays the work period within an organization, highlighting that it should improve the reports to include graphic screens. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

DialogTech is used much better, as a marketing device instead of an ivr, highlighting that it is versatile enough to supply these two kinds of functionalities that users of this platform wish to adopt, in other prudent aspects, it should be included that it contains a totally reasonable price, in exchange for all the functionalities provided by the system, which is so powerful that it can automatically take care of the other jobs that are committed to it, according to the digital marketing branch. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Dialogtech in our organization to carry out telephone follow-ups, of all the incoming and outgoing calls that we have and make daily, mostly to promote our marketing method through these interactions, so that the sales that are made are already in actions of the company or about a specific product, are totally effective for the most part, all thanks to this software, including that it provides reports of the elaborated analyzes of the system for the constant news that is required to obtain. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi Anthony, thanks so much for your review. We really value your partnership and your input is much appreciated. We'll be sharing your feedback with our team.

AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Account and technical support is extensive and very thorough - from trying to troubleshoot a simple error to discussing long term planning for your account setup. The dashboard is intuitive and puts much of the information right at your fingertips so you are able to quickly and easily navigate and find the information you need. Technology is always a maintained to the highest industry standards and integrates easily with other tools. Review collected by and hosted on G2.com.

What do you dislike?

Some of the product/feature names seems to overlap - it is confusing at times to understand specific references or access reports and data within the account because of these overlaps. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Far superior solution offering to other competitors in the market. Very forward thinking and attentive to changes in privacy laws, and willing to work with you to solve your unique challenges. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Large scale call tracking, routing and data attribution. Custom integrations for web and mobile call attribution have allowed us to seamlessly track buying activities for marketing leads. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi there, thanks so much for your feedback! We're dedicated to providing world-class customer support and technology, so we're glad to hear that we're helping you drive solutions.

Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

In unprecedented amounts I love Dialogtech essentially for its programming based on artificial intelligence, in the same way when we mention that it is the world leader in its operation in general, which is in the analysis of calls for centralized marketing specialists, Due to its innovative design, which generates confidence since this software is totally effective according to its performance in an integrated platform, I emphasize this system, thanks to its ease of use in each report formulated, providing the correct data. Review collected by and hosted on G2.com.

What do you dislike?

In relevant and important issues that this software should acquire, it is an update in its user interface, since it is quite clumsy and slow when registering to the platform, this can be disastrous, including that it does not contain a striking illustrative design , offering little satisfaction in visual terms, in other necessary aspects that this system should obtain, it is more presence of advertising in social networks, since it is based on the branch of marketing, in order to guarantee effective work. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you need more complex tools according to the follow-up of telephone calls made by your company, because Dialogtech offers the most convenient solution to satisfy your needs, providing additional functions integrated into its design, which also does the right job when referring to us. with the generation of potential clients or in electronic commerce or better called as marketing, being totally recommended and ideal for business marketers and digital agencies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Dialogtech in our organization to track all our marketing campaigns in order to promote the same advertisements in a broader way, reaching more users and thus guaranteeing a greater source of income, in addition, we use it to record phone calls to provide the better customer service with our most loyal digital individuals to the company, all thanks to the innovative artificial intelligence technology designed from this system. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi Will, thanks so much for your feedback. We really appreciate your input and will share your suggestions with our team.

AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Dialogtech is easy to use, doesn't require a degree in technology to use it and works almost immediately. We use the surveys mostly. They give us the ability to provide more telephonic activity for clients that are not connected online. The seniors especially appreciate it. Review collected by and hosted on G2.com.

What do you dislike?

I over use it so I over complicated it. lol. If my IVRs weren't so long, I could automate more, but as it is it's working well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make a longer IVR so I can put a loooooong IVR with a LOOOOOT of content on one API so I can use the webhook. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving all of the country's debt problems with dialog tech. When clients don't have a computer it's fabulous at collecting data in place of using humans. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi there, thanks so much for your positive feedback! Happy to hear that our solution is a good fit for your needs.

Director, Online Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

DialogTech makes it easy to procure and route phone calls. It's very easy to purchase new numbers and to specify where those calls should be routed. The advanced features honestly give me far more data points than I could possibly use. Review collected by and hosted on G2.com.

What do you dislike?

The platform could use a facelift - it has seemingly had the same look & feel for the last 5-10 years. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DialogTech's SourceTrak plug-in let's us use dynamic phone numbers on our landing pages and get the attribution we could possibly want/need. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi David, thanks so much for your feedback! We're proud to have you as a customer. We appreciate your input and will share it with our team.

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Our representatives at DialogTech are extremely responsive and knowledgeable. Tim Murray and Steve Ward have been amazing in helping with our current initiatives, and getting our company fully integrated into DialogTech. Review collected by and hosted on G2.com.

What do you dislike?

The user interface is not the most user friendly. I'd like to have more options to filter reports based on phone label, etc... Its also very slow at times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are consolidating all our phone efforts into a single place (previously had multiple phone vendors), we are gaining conversational insights which is completely new for us and providing a ton of value. We are also able to make changes to phone routing, add TFNs, etc, at our own leisure which was not previously available to us. This has helped us streamline our processes as we launch new marketing campaigns. Review collected by and hosted on G2.com.

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Crizal Install Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I use Dialog tech to identify a call that I missed while working from home.

Other than that I am not involved in our company's account. Review collected by and hosted on G2.com.

What do you dislike?

I have no dislikes with using Dialog tech. I am always able to find the information that I was looking for. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

To use it to get the info that you need Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking our incoming calls as far as length of call and frequency of calls. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi Ernest, thanks so much for your positive feedback! We're glad that we're providing you a solution that makes working from home easier.

AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We use Dialogtech Services to gain visibility on Phone Calls in our Demand Generation activities in many regions of the world (Americas, Europe, MEIA, APAC), therefore, increasing our opportunities. Even in this digital world we live in today, the phone call are still number one opportunity generator in the Industry sector and Dialogtech is a reliable provider of the whole package for Phonetracking Review collected by and hosted on G2.com.

What do you dislike?

Not much, but we could benefit from more coverage in Asia! (free tip for the Dialogtech team) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Dialogtech can provide every phone capability you may need to your demand generation activities. if you currently don't have any visibility of the result of your campaigns over phone calls, then you need Dialogtech services. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Many problems are solved with the Dialogtech solution. We have visibility of call volume, filtering with IVRs prompts and quality check with Call recordings to name a few examples. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi there, thanks so much for the positive feedback! We agree - phone calls are such a vital part of the customer journey. And we'll share the tip with our team :)

Global Digital Marketing Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Great support and availability from the whole team. And Global Capabilities too. Review collected by and hosted on G2.com.

What do you dislike?

Not much, the only thing would be not being able to provide service into some Asian countries. Maybe that can change in the near future? Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving the visibility gap of our Demand Generation Programs via Phone Calls. This is a very important part of our Marketing activities and visibility to Phone Calls are paramount to us. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi Fabricio, thanks so much for your feedback! We really value your input - we're dedicated to being a true partner of your team.

Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Their willingness to dive in and find a solution that fits your business, and client needs. Review collected by and hosted on G2.com.

What do you dislike?

There isn't anything that comes to mind. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

More custom analysis products. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call Quality, Unique Scoring Models, Dynamic Insertion on a multi level approach. Most of the benefits that we receive end up being packaged to our end user. This helps that user determine quality, and understand their place in the market. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi Brian, thanks for the kind words! We appreciate your positive feedback - and we're so glad to be your partner.

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The staff. I have been a DialogTech customer for 10 years now and would highly recommend there services to all. They offer a stable platform and one of the best customer support teams around. Review collected by and hosted on G2.com.

What do you dislike?

I haven't had the opportunity to meet the team in person Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DialogTech has multiple tool sets available that have come in very handy when special needs are needed. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi George, thanks so much for being a loyal DT customer! We always value your input and are committed to providing you with the technology and service you need.

Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

We have been using DialogTech for almost 18 months now and have been very pleased. Their customer service team has been exemplary in both actual support and timeliness in responding to our requests. Our reps have gone above and beyond during the onboarding process as well as throughout our service period.

In addition, DialogTech has gone above and beyond in helping us through this unique period during the pandemic. We highly recommend DialogTech to companies that wish to gain more insight into their customers' online journey. Review collected by and hosted on G2.com.

What do you dislike?

The onboarding process was confusing initially, but with the support and assistance we received from the DialogTech team we were able to successfully transfer our client accounts from another phone tool with no disruption of service. We continue to onboard new clients and the system is very intuitive once you become familiar with all the ins and outs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our internal accuracy & efficiency has improved with the AI call transcriptions and online tracking capabilities. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

DialogTech's features are highly useful and they're reliable. The tracking is absolutely excellent! Review collected by and hosted on G2.com.

What do you dislike?

the system is complex because of all the functionality it offers. Great system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

use MercuryHub.info to unlock the full potential of Dialog Tech Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We route and track calls for 10 different types of companies. We don't miss any contacts and the system allows us to be 100% certain of any communication attempts from anyone. It easily allows us to follow up with those people and track all of their communications throughout their entire customer experience. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi there, thanks so much for your positive feedback! We always value your input - and I'm so glad you're getting value out of our features.

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

how it interfaces with our CRM and is super easy to use Review collected by and hosted on G2.com.

What do you dislike?

Occasional need to refresh screen in order for status panels to show accurate status Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The need to have easily accessible call records that are also interfaced with our CRM and are associated with the associated customer order entries Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi Teddy, thanks so much for your feedback! We're dedicated to providing a user-friendly solution that integrates data where you need it - like your CRM.

Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like being able to access our calls on a consistent basis without having to go through a lot of steps. I use the call review for quality control and training. Review collected by and hosted on G2.com.

What do you dislike?

I do not like the fact that I can not submit this form until I fill this in. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Phone training is valuable. Having my team listen to themselves and each other allows for excellent, timely training. We are also able to follow up on missed lead calls which is valuable to our business growth. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi Cheyanne, thanks so much for your feedback!

AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Reporting is fast and easy. I can get a quick look at how my patients are finding us and use that information to drive decisions. Additionally, I can count on the customer service to quickly solve problems. They are extremely responsive. Review collected by and hosted on G2.com.

What do you dislike?

I do not like getting a survey EVERY time I use customer service. I have completed a few surveys, but I need a break. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to track our marketing efforts by medium. The information provides us valuable insights for decision making. Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi there, thanks so much for your feedback! We're dedicated to providing you with data-driven insights and top-notch customer service, so we're glad you're finding value.

Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Using the DialogTech platform I can measure phone call conversions and use the information to edit and/or create robust PPC campaigns. Review collected by and hosted on G2.com.

What do you dislike?

The user interface needs an update. SourceTrack pools could use more than one activity to define a pool. For example, if the session is Organic AND the URL path contains/xyz, use “Example Organic Pool”. Currently you can only use one activity to define a pool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

-Conversion Reporting.

-SourceTrack call insights.

-Google Call Extension Insights.

-Call Recording QA Review collected by and hosted on G2.com.

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Response from Kayla Hammersmith of DialogTech

Hi Colin, thanks so much for your feedback! We appreciate your input and will share it with our team.