--- title: Call Box Reviews meta\_title: 'Call Box Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 80 reviews by the users' company size, role or industry to find out how Call Box works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 80 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Call Box Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Call Box but has limited features. Are you part of the Call Box team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Agency & Publisher, Home Services, and Multifamily Housing industries. * * * Seller [Call Box](https://www.g2.com/sellers/call-box) Discussions [Call Box Community](https://www.g2.com/products/call-box/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Overview by Jackie Bowers (Executive Vice President, Marketing & Product Planning) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/call-box/pricing) ## Top-Rated Alternatives [ ![CallRail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallRail") CallRail 4.5/5(1,835) ](https://www.g2.com/products/callrail/reviews) [ ![CTM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CTM") CTM 4.5/5(761) ](https://www.g2.com/products/ctm-ctm/reviews) [ ![Invoca](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Invoca") Invoca 4.5/5(967) ](https://www.g2.com/products/invoca/reviews) [ View All Alternatives ](https://www.g2.com/products/call-box/competitors/alternatives) ## User Insights Average based on 80 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") EI Verified User in Insurance Mid-Market (51-1000 emp.) 4/22/2022 "Outsourced Multi Channnel Lead Generation" 5/5 What do you like best about Call Box? They customize a multi-channel lead generation program adapted to our culture, process, current technology & data security compliance requirements. This is our first pass at outsourcing this role and we're glad we did! Review collected by and hosted on G2.com. What do you dislike about Call Box? Training our Callbox team on our value prop and messaging took longer than planned for, but well worth it now. This is our first attempt to outsource lead generation and we're glad we selected Callbox Review collected by and hosted on G2.com. Recommendations to others considering Call Box: Allow time to train, build relationship and integrate as if they are a new hire to your staff. Review collected by and hosted on G2.com. What problems is Call Box solving and how is that benefiting you? We are optimizing our benefit consultants time by partnering with a company dedicated to starting a conversation for us they way we would that creates a first impression that represents our company our way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic WP William P. Sales & Marketing Manager Small-Business (50 or fewer emp.) 6/10/2022 "Quality appointments" 5/5 What do you like best about Call Box? Mellisa was responsive to our requests and needs Review collected by and hosted on G2.com. What do you dislike about Call Box? It took a little longer to get the flow of appointments going than I had anticipated Review collected by and hosted on G2.com. What problems is Call Box solving and how is that benefiting you? Call Box set qualified appointments for my sales team. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Poonum R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Poonum R.") PR Poonum R. Web Developer Computer & Network Security Small-Business (50 or fewer emp.) 10/11/2019 "Great tool for reporting and tracking" 4.5/5 What do you like best about Call Box? This app is really splendid. It is easy to use than other software package. I like this app because it can track and record all of my phone calls. This app can store every phone call or messages you have ever undertaken. It has ability to add numbers is very quick without having to request assistance is a significant plus. It may be so helpful in capturing the actual info. This app is also used for online advertising which has been very useful for us. Review collected by and hosted on G2.com. What do you dislike about Call Box? It seems some of the information is inaccurate. It would be nice if we could have had the ability to have off hours. Few of the phone calls are obviously tracked incorrectly. Its customer services are also good and it hasn't answered any of my emails or queries asking for help. Review collected by and hosted on G2.com. What problems is Call Box solving and how is that benefiting you? By using this method their friends us to better track and report supply and lead volume from my digital marketing efforts. Qc is always on our mind, and on the minds of the practices we serve. CI enables us to train our team and theirs to carry out a more satisfactory job more than a phone. Review collected by and hosted on G2.com. Show More 10/16/2019 Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 7/30/2018 "Call Box" 2.5/5 What do you like best about Call Box? Works well but it pricer than other call tracking companies Review collected by and hosted on G2.com. What do you dislike about Call Box? Cost. It is more expensive than other companies Review collected by and hosted on G2.com. What problems is Call Box solving and how is that benefiting you? Tracking calls and the specificity it has towards dentistry. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 10/24/2017 "Call Box Review" 5/5 What do you like best about Call Box? It helps me with my futures sales. I able able to track my new customers and easy access to old clients. Review collected by and hosted on G2.com. What do you dislike about Call Box? There is nothing that I dislike about Call Box. I give me east access to my clients and for the me to keep track of my clients information. Review collected by and hosted on G2.com. What problems is Call Box solving and how is that benefiting you? Just able to keep track of all my clients information. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![John "J.D." D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John "J.D." D.") JD John "J.D." D. Corporate Manager/Trainer Don Jenkins Automotive Group Automotive Mid-Market (51-1000 emp.) 8/7/2015 "Century Interactive and Car Wars" 5/5 What do you like best about Call Box? In the past a lot of the staff were saying I called them on my cell phone, now they can enter their cell number in the system, and make the calls. One hurdle down for the management. the staff can no longer say I made X amount of calls to all my customers, their is now report that shows how many of the call were actual Live Conversations with the customers, removing the smoke from the call attempts. Over all the best Phone system interaction with a CRM tool out there.. Review collected by and hosted on G2.com. What do you dislike about Call Box? I really don't have any dislikes... The system gives the staff and management teams the ability to track what and how they are doing. Review collected by and hosted on G2.com. Recommendations to others considering Call Box: remove the ability for anyone to change their Phone code and enter another profile.. very annoying for the effective reporting of how may calls the staff are making.. Review collected by and hosted on G2.com. What problems is Call Box solving and how is that benefiting you? In the Automotive industry getting the sales staff to do their follow up calls with customers is mind blowing, some say it's the car biz.. The system now gives the Management teams the ability to accurately see what the staff is doing and not doing, their are many reports that assist the Dealership with how they are handling the calls, what is being said or not said. How may times did the salesperson actually ask the customer for an appointment .. Century Interactive also will offer training for the staff on phone skills. As most of us know we can't depend on the Sales Managers to sit with a green pea and show him the ropes of what to say and not to say... Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 8/7/2015 "Good for call tracking, not so good on reporting. " 3/5 What do you like best about Call Box? I like the new feature that includes descriptions of what happened during the course of a phone call. Sometimes the descriptions have been a little inaccurate (human error), but for the most part they have been very useful. I also like the ability to listen back to a variety of phone calls. Review collected by and hosted on G2.com. What do you dislike about Call Box? The reporting needs refinement. It is consistently inaccurate, even after accounting for the hour or so delay for people to listen to the phone calls. We see random events daily where reporting is wrong for one user, several users, and there isn't any explanation from their IT team and nothing on our end has changed. We also get bounced around whenever there is an issue with Click-to-call. I've called several times to ask about an outage with click-to-call and they immediately tell me it isn't their fault and to call eLead. When I call eLead, they tell me it isn't them and to call Century Interactive. In recent months, Click-to-call has been down several times and it is frustrating to be bounced around between vendors, especially on a busy day. Also, the application is not entirely BDC friendly in that I can't really pull the metrics I need efficiently without accessing several different reports. There is also sometimes sluggishness when accessing these reports. I'd also like to see a more friendly carwars.com/monitor report as the current report doesn't load all the salesman on our team and I'd like to be able to track a person's productivity hourly and also see a more BDC friendly interface showing connections, appointments, set, etc. by hour. Review collected by and hosted on G2.com. What problems is Call Box solving and how is that benefiting you? I'm able to hold my team accountable for their phone calls. I have been able to cross check Car Wars against our CRM to see if phone ups are being logged accurately and to identify areas of opportunity for training. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Elizabeth S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth S.") ES Elizabeth S. Upgrade & Renewal Specialist Marketing and Advertising Small-Business (50 or fewer emp.) 4/3/2015 "Good Call Tracking Service with Great Customer Service" 5/5 What do you like best about Call Box? We have been really happy with Century Interactive. Our company uses their services to service our own clients. We have had issues arise while using the service that have been promptly taken care of. We have even given feedback about issues that they actually used to improve the product. We have been with them for years and will continue to use them because they are a great company. I highly recommend their services. Review collected by and hosted on G2.com. What do you dislike about Call Box? There have been issues that have come up but they have used our feedback to improve their product. I don;t really have any complaints. Review collected by and hosted on G2.com. Recommendations to others considering Call Box: I HIGHLY recommend Century Interactive. Review collected by and hosted on G2.com. What problems is Call Box solving and how is that benefiting you? We are able to give call tracking results to our clients and allow our clients to look up their own call tracking results. It has been an invaluable tool to help us keep clients happy and give them feedback on how our own services our working for them. They have reasonable rates for their services. They also allow us to have our company make in the link that customers use so it looks like our company is providing the service. It works seamlessly with our own services and handles many clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Josh L C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh L C.") JC Josh L C. Project Manager & Co Founder Internet Small-Business (50 or fewer emp.) 3/23/2015 "We've been using Century's dynamic call tracking for almost 2 years." 4.5/5 What do you like best about Call Box? Their support team has been easy to reach, return inquiries promptly and are willing to go above and beyond to insure our needs our satisfied. Integration both with Google Analytics and the target website only takes a few minutes. Their pricing is very reasonable and way they invoice makes it easy to calculate cost for individual client accounts. All in all we recommend Century's solution for anyone looking for a functional and affordable call tracking system. Review collected by and hosted on G2.com. What do you dislike about Call Box? The reporting interface can be a bit sluggish at times and .we ran into an issue with receiving calls from people who did not get the phone number from the website when using toll free lines. However we did not run into the issue when we provisioned lines using a local prefix. Review collected by and hosted on G2.com. Recommendations to others considering Call Box: All in all we recommend Century's solution for anyone looking for a functional and affordable call tracking system. Review collected by and hosted on G2.com. What problems is Call Box solving and how is that benefiting you? We've been happily using Century's dynamic call tracking solution to measure KPI's on a couple of our client's lead gen sites for almost 2 years. By doing so we've been able to get increased insight for our pay-per-click and SEO marketing campaigns. In one instance we've been able to identify our client's answering service was sub-standard causing them to loose multiple qualified leads. Without this call tracking the leads we drove to the site may have appeared to be not qualified. Being able to report calls generated by our campaign has been invaluable in showing ROI to our clients, allowing us to build long lasting relationships. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alexis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis B.") AB Alexis B. Marketing Manager Automotive Small-Business (50 or fewer emp.) 3/17/2015 "CarWars User" 5/5 What do you like best about Call Box? I really love the fact that we are able to track our advertising through CarWars! The system is very easy to use and it is so helpful in capturing the information we need. This system has really helped our company decide on what ads are generating phone calls and sales and what ads we are wasting our time and money on. We have also been able to use this system for online advertising which has been very useful for us. Review collected by and hosted on G2.com. What do you dislike about Call Box? There is really nothing I dislike about CarWars. I have never had an issue with the system. However, I am not big on the competition portion of CarWars simply because I work for an exotic car company so it does not really make sense for our business. I can see where that may be good for a Honda, Toyota, Ford, etc. dealership but not for the level of cars we have. Review collected by and hosted on G2.com. Recommendations to others considering Call Box: I would definitely recommend CarWars to any company, even if they are not in the automotive industry. It is very simple to use, anyone in your office can easily learn the system and it is reasonably priced. Review collected by and hosted on G2.com. What problems is Call Box solving and how is that benefiting you? Our company has never tracked our advertising efforts so CarWars has allowed us to make better and more effective decisions on where we place our print and internet ads. It also helps us capture customer information and helps our sales staff with their phone etiquette. It is also great that we can go back and listen to the phone calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Call Box? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Call Box ](https://www.g2.com/products/call-box/discussions/new) GU Guest User What is Call Box used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-call-box-used-for) [ View all Discussions ](https://www.g2.com/products/call-box/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 11 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/call-box/pricing) Call Box Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e90f804c2657749825f68807ea7c193/callrail.png "Product Avatar Image") CallRail 4.5/5(1,835) [ Compare Now ](https://www.g2.com/compare/call-box-vs-callrail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67a0c56efc52b62414d9237d57d7f52a/invoca.png "Product Avatar Image") Invoca 4.5/5(967) [ Compare Now ](https://www.g2.com/compare/call-box-vs-invoca) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f2fbd26e86afed37ec5f26c5310428ae/ctm-ctm.jpg "Product Avatar Image") CTM (formerly... 4.5/5(761) [ Compare Now ](https://www.g2.com/compare/ctm-ctm-vs-call-box) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Inbound Call Tracking](https://www.g2.com/categories/inbound-call-tracking) ##### Explore More [What is the highest-rated encryption software platform for regulated industries and compliance audit success?](https://www.g2.com/discussions/what-is-the-highest-rated-encryption-software-platform-for-regulated-industries-and-compliance-audit-success)[Most efficient ID verification software for ecommerce sites](https://www.g2.com/discussions/most-efficient-id-verification-software-for-ecommerce-sites)[What is the top-rated no-code development platform for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-no-code-development-platform-for-enterprises) [What audio editing platforms scale their licensing model sensibly as a team grows so a small studio does not get priced out when it adds a second or third editor?](https://www.g2.com/discussions/what-audio-editing-platforms-scale-their-licensing-model-sensibly-as-a-team-grows-so-a-small-studio-does-not-get-priced-out-when-it-adds-a-second-or-third-editor)[Which chatbot software is best for retail](https://www.g2.com/discussions/chatbots-which-chatbot-software-is-best-for-retail)[Which managed IoT services platforms are most reliable based on reviews from long-term enterprise users?](https://www.g2.com/discussions/which-managed-iot-services-platforms-are-most-reliable-based-on-reviews-from-long-term-enterprise-users) [Show MoreShow Less](javascript:void(0);)