Call Box Reviews & Product Details

They customize a multi-channel lead generation program adapted to our culture, process, current technology & data security compliance requirements. This is our first pass at outsourcing this role and we're glad we did! Review collected by and hosted on G2.com.

Training our Callbox team on our value prop and messaging took longer than planned for, but well worth it now. This is our first attempt to outsource lead generation and we're glad we selected Callbox Review collected by and hosted on G2.com.

Mellisa was responsive to our requests and needs Review collected by and hosted on G2.com.

It took a little longer to get the flow of appointments going than I had anticipated Review collected by and hosted on G2.com.

This app is really splendid. It is easier to use than other software packages. I like this app because it can track and record all of my phone calls. This app can store every phone call or message you have ever undertaken. Its ability to add numbers very quickly without having to request assistance is a significant plus. It may be so helpful in capturing the actual info. This app is also used for online advertising which has been very useful for us. Review collected by and hosted on G2.com.

It seems some of the information is inaccurate. It would be nice if we could have had the ability to have off hours. Few of the phone calls are obviously tracked incorrectly. Its customer services are also good and it hasn't answered any of my emails or queries asking for help. Review collected by and hosted on G2.com.

Works well but it pricer than other call tracking companies Review collected by and hosted on G2.com.

Cost. It is more expensive than other companies Review collected by and hosted on G2.com.

It helps me with my future sales. I am able to track my new customers and have easy access to old clients. Review collected by and hosted on G2.com.

There is nothing that I dislike about Call Box. It gives me easy access to my clients and allows me to keep track of their information. Review collected by and hosted on G2.com.

In the past a lot of the staff were saying I called them on my cell phone, now they can enter their cell number in the system, and make the calls. One hurdle down for the management. the staff can no longer say I made X amount of calls to all my customers, their is now report that shows how many of the call were actual Live Conversations with the customers, removing the smoke from the call attempts. Over all the best Phone system interaction with a CRM tool out there.. Review collected by and hosted on G2.com.

I really don't have any dislikes... The system gives the staff and management teams the ability to track what and how they are doing. Review collected by and hosted on G2.com.

I like the new feature that includes descriptions of what happened during the course of a phone call. Sometimes the descriptions have been a little inaccurate (human error), but for the most part they have been very useful. I also like the ability to listen back to a variety of phone calls. Review collected by and hosted on G2.com.

The reporting needs refinement. It is consistently inaccurate, even after accounting for the hour or so delay for people to listen to the phone calls. We see random events daily where reporting is wrong for one user, several users, and there isn't any explanation from their IT team and nothing on our end has changed. We also get bounced around whenever there is an issue with Click-to-call. I've called several times to ask about an outage with click-to-call and they immediately tell me it isn't their fault and to call eLead. When I call eLead, they tell me it isn't them and to call Century Interactive. In recent months, Click-to-call has been down several times and it is frustrating to be bounced around between vendors, especially on a busy day. Also, the application is not entirely BDC friendly in that I can't really pull the metrics I need efficiently without accessing several different reports. There is also sometimes sluggishness when accessing these reports. I'd also like to see a more friendly carwars.com/monitor report as the current report doesn't load all the salesman on our team and I'd like to be able to track a person's productivity hourly and also see a more BDC friendly interface showing connections, appointments, set, etc. by hour. Review collected by and hosted on G2.com.

We have been really happy with Century Interactive. Our company uses their services to service our own clients. We have had issues arise while using the service that have been promptly taken care of. We have even given feedback about issues that they actually used to improve the product. We have been with them for years and will continue to use them because they are a great company. I highly recommend their services. Review collected by and hosted on G2.com.

There have been issues that have come up but they have used our feedback to improve their product. I don;t really have any complaints. Review collected by and hosted on G2.com.

Their support team has been easy to reach, return inquiries promptly and are willing to go above and beyond to insure our needs our satisfied.

Integration both with Google Analytics and the target website only takes a few minutes. Their pricing is very reasonable and way they invoice makes it easy to calculate cost for individual client accounts. All in all we recommend Century's solution for anyone looking for a functional and affordable call tracking system. Review collected by and hosted on G2.com.

The reporting interface can be a bit sluggish at times and .we ran into an issue with receiving calls from people who did not get the phone number from the website when using toll free lines. However we did not run into the issue when we provisioned lines using a local prefix. Review collected by and hosted on G2.com.

I really love the fact that we are able to track our advertising through CarWars! The system is very easy to use and it is so helpful in capturing the information we need. This system has really helped our company decide on what ads are generating phone calls and sales and what ads we are wasting our time and money on. We have also been able to use this system for online advertising which has been very useful for us. Review collected by and hosted on G2.com.

There is really nothing I dislike about CarWars. I have never had an issue with the system. However, I am not big on the competition portion of CarWars simply because I work for an exotic car company so it does not really make sense for our business. I can see where that may be good for a Honda, Toyota, Ford, etc. dealership but not for the level of cars we have. Review collected by and hosted on G2.com.