CallSource Reviews & Product Details

It displays what we need from call statistics and we pull those numbers from call source and populate them into our reports to give our buinesses the most information about our performance as possible so they can be the most informed Review collected by and hosted on G2.com.

It goes through periods of being inactive and hard to get in touch with reps that can help internally from them Review collected by and hosted on G2.com.

Easy to use and add new numbers for new sources. Review collected by and hosted on G2.com.

Not really anything major. There is one setting within each campaign that would be nice if you could change it from a group level. Review collected by and hosted on G2.com.

1) Campaign Analytics - CallSource helps us a detailed analysis of how our campaigns are running. We factor in this information when we are generating our quarterly sales reports scheduled for review by top level management.

2) Refresher Meets - Thanks to CallSource, we can now identify the strengths and short-comings of our callers. We then schedule appropriate refresher training sessions for those who need it the most instead of halting the production wheel and wasting time calling the entire team in for a stand-up meeting. Of course, we have other ways of doing this (For example, those callers who are falling short of their monthly admission targets for our Medical College). However, that is very general approach. We need to delve deeper into the issue in order to solve it. Analytics is the answer!

3) Reporting - Reporting is easily accessible with no prior training necessary. It's very easy to generate and export. However, the dashboard seems to be very cluttered and could use some restructuring.

4) Integration - I hook Salesforce up with our CRM which is very convenient. That's primarily what I use to assign leads.

5) Backtrack - It creates tracking numbers with other features like whisper and call notification that can be sent to our main e-mail distro. Everybody has visibility!

6) Customization - CallSource let's you choose what features you need "on", and what you don't need "off".

7) Barging - CallSource enables us to barge in on calls while they are happening so that we can silently test their quality, first-hand! Review collected by and hosted on G2.com.

1) The Dashboard - While all the features are wonderful, the dashboard could use a little work. it's very have to navigate through all the menu options. Review collected by and hosted on G2.com.

i like the special pricing options they offer, depending on your business needs. gives good insight and details on call volume, the performance of a call and other opportunities and its no contract involved. Review collected by and hosted on G2.com.

sometimes the time stamp of the call is not accurate. my main issue is that it is very slow to load!! i also do not like that the calls only stay in the database for 30 days. There can be an issue with a past call from longer than that and there was no need to download the call until then, and boom! its too late. Review collected by and hosted on G2.com.

The use of Dynamic Number Insertion and phone training has changed how we make and receive phone calls. It has also been amazing in helping track where the calls are coming from and how effective other vendors can be. Both digitally and on print materials. Review collected by and hosted on G2.com.

We want to be able to dig deeper into the information available in the backend. The information is great we just want to be able to mark specific phone calls to specific sales people. Review collected by and hosted on G2.com.

What I like the best of Callsource is how they adapt the lessons to you need to improve on. They ask questions and invite you to do so as well to get the max out of the lessons. Review collected by and hosted on G2.com.

What I dislike is the amount of lessons provided if it was for me I will get one lesson every week. Review collected by and hosted on G2.com.

CallSource is great for tracking calls and helping train staff. I can break down different phone numbers and track them with our paid campaigns. Review collected by and hosted on G2.com.

It doesn't have great AI technology. They also don't listen to every call. Review collected by and hosted on G2.com.

Call Source has great feedback in really learning what each dispatcher needs to continually work on. Our Coach defines everyone strengths and weaknesses, and helps the employee to see that as well. Review collected by and hosted on G2.com.

I dislike the times they are available to have call coaching sessions. Review collected by and hosted on G2.com.

been using callsource for a while and I do like the reports that they use Review collected by and hosted on G2.com.

I think the website is a little confusing.

Callsource miss tagged one of our phone numbers for the longest time, it took much longer than I would have expected to get someone to look into what was going wrong and then to fix it. Review collected by and hosted on G2.com.

I can hear call recordings and see our respinses Review collected by and hosted on G2.com.

Too many spams, just too too many spam calls recorded Review collected by and hosted on G2.com.