Best Enterprise Inbound Call Tracking Software

How Many Inbound Call Tracking Software Products Does G2 Track?

Total Products under this Category: 168

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: RingEX (+0.02%) - Among all products in this category, RingEX recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Inbound Call Tracking Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 32,400+ Authentic Reviews
  • 168+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Inbound Call Tracking Software

G2 Grid® for Inbound Call Tracking Software plotting products by satisfaction and market presence

Highlighted products: Invoca, Infinity Call Tracking, CTM, Revenue.io, CallRail, 800.com, Marchex, and ResponseTap.

Underlying data: [Grid® JSON](https://www.g2.com/categories/inbound-call-tracking/grids.json?focus%5B%5D=invoca&focus%5B%5D=infinity-call-tracking&focus%5B%5D=ctm-ctm&focus%5B%5D=revenue-io&focus%5B%5D=callrail&focus%5B%5D=800-com&focus%5B%5D=marchex&focus%5B%5D=responsetap&segment=enterprise)

Invoca

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.

Average Rating: 4.5/5.0

Total Reviews: 926

How Do G2 Users Rate Invoca?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Performance and Reliability: 9.2/10 (Category avg: 8.8/10)
  • Visitor & Keyword Tracking: 8.7/10 (Category avg: 8.7/10)
  • Privacy, Security, and Compliance: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Invoca?

  • Seller: Invoca
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Santa Barbara, CA
  • LinkedIn® Page: www.linkedin.com
    379 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Hospital & Health Care
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About Invoca?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time call intelligence of Invoca, enhancing customer interactions and optimizing marketing strategies effectively.
  • Users appreciate the ease of use of Invoca, enabling effective call tracking and insightful customer interactions.
  • Users value the powerful analytics capabilities of Invoca, unlocking actionable insights for informed decision-making and optimized spending.
  • Users highlight the exceptional customer support from Invoca, with knowledgeable staff and dedicated account managers enhancing their experience.
  • Users appreciate the attribution accuracy of Invoca, effectively linking marketing efforts to customer conversations and sales insights.
Cons
  • Users find a steep learning curve for implementation and integration with Invoca, complicating the onboarding process.
  • Users note missing features in Invoca, including the inability to mass-rename phone labels and limited transcript options.
  • Users express concerns about call issues, particularly around privacy, support, and the time-consuming monitoring process.
  • Users find reporting setup and user interface complex, hampering efficiency and making it challenging to customize dashboards.
  • Users find the complex setup of AI Signals time-consuming and challenging, despite excellent support from the Invoca team.

What Are Recent G2 Reviews of Invoca?

What Are G2 Users Discussing About Invoca?

Infinity Call Tracking

Infinity is the Call Analytics Platform that helps you turn customer conversations into measurable revenue growth by improving demand quality and conversion performance. Most marketing decisions are made using incomplete or low-value signals, because calls and the outcomes behind them aren't captured or used effectively. Infinity fixes that by connecting every customer conversation to the campaign, channel and journey that generated it, then using AI to turn first-party conversation data into signals marketers can act on. That happens through the Infinity Loop – a commercial system, not a product flow: - Capture: connect the call to the campaign, channel and journey that created it. - Signal: use AI to identify what happened in the conversation – the context, the friction and the opportunity it contains. - Prioritise: surface the conversations, patterns and opportunities that matter most to performance. - Activate: feed those signals into advertising, CRM and reporting systems so teams can act on them. Each cycle creates new data that sharpens the next one, so marketing performance keeps improving over time. Infinity works with growth-focused marketing teams across sectors including automotive, financial services, healthcare, insurance, property, retail, travel and utilities, in 75+ countries. The goal throughout: stop wasting budget on the wrong demand, and start converting the demand you already have. Find out more at infinity.co/uk

Average Rating: 4.6/5.0

Total Reviews: 157

How Do G2 Users Rate Infinity Call Tracking?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Performance and Reliability: 9.1/10 (Category avg: 8.8/10)
  • Visitor & Keyword Tracking: 8.9/10 (Category avg: 8.7/10)
  • Privacy, Security, and Compliance: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Infinity Call Tracking?

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager
  • Top Industries: Marketing and Advertising, Leisure, Travel & Tourism
  • Company Size: 44% Medium, 28% Large

What Do G2 Reviewers Say About Infinity Call Tracking?

AI-generated summary from verified user reviews

Pros
  • Users highlight the excellent customer support of Infinity Call Tracking, appreciating the dedicated team and reliable assistance.
  • Users value the accurate attribution and insights from Infinity Call Tracking, enhancing their marketing effectiveness and campaign optimization.
  • Users value the detailed reporting and analytics in Infinity Call Tracking for optimizing marketing campaigns and tracking conversions.
  • Users value the insightful call data provided by Infinity Call Tracking, enhancing tracking and overall performance.
  • Users value the easy integrations of Infinity Call Tracking, enhancing their marketing analytics and campaign optimization efforts.
Cons
  • Users find the pricing high for Infinity Call Tracking, especially challenging for smaller marketers and businesses.
  • Users experience inaccurate reporting issues, especially with data discrepancies and confusing documentation affecting the setup process.
  • Users find inadequate reporting challenging, struggling with data discrepancies and unclear documentation affecting their experience.
  • Users report call limitations due to local regulations, making usage more complicated and support less accessible.
  • Users find the learning curve steep with Infinity Call Tracking, particularly with locating reports and advanced features.

What Are Recent G2 Reviews of Infinity Call Tracking?

What Are G2 Users Discussing About Infinity Call Tracking?

CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

Average Rating: 4.5/5.0

Total Reviews: 727

How Do G2 Users Rate CTM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Performance and Reliability: 9.1/10 (Category avg: 8.8/10)
  • Visitor & Keyword Tracking: 8.9/10 (Category avg: 8.7/10)
  • Privacy, Security, and Compliance: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind CTM?

  • Seller: CTM
  • Company Website:
  • Year Founded: 2009
  • HQ Location: 231 Najoles Rd Suite 500, Millersville, MD 21108
  • LinkedIn® Page: www.linkedin.com
    133 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 65% Small, 30% Medium

What Do G2 Reviewers Say About CTM?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of CTM, which is always quick to assist and resolve issues.
  • Users value the ease of use of CTM, appreciating its intuitive interface and strong support resources.
  • Users value the extensive features and excellent customer support of CTM, enhancing day-to-day operations and training.
  • Users benefit from accurate call tracking with CTM, providing valuable insights to optimize marketing strategies and enhance training.
  • Users highlight the user-friendly interface and effective customer support, enhancing their overall experience with CTM.
Cons
  • Users find the learning curve steep, making it difficult to utilize the full potential of CTM effectively.
  • Users find the complexity overwhelming due to extensive options and advanced features that are difficult to navigate.
  • Users find difficult navigation in CallTrackingMetrics, particularly for new users, complicating their experience while accessing features.
  • Users find the steep learning curve of CTM challenging, making initial setup and integration difficult.
  • Users face challenges due to the missing functionality of preset templates and limited global number availability on CTM.

What Are Recent G2 Reviews of CTM?

What Are G2 Users Discussing About CTM?

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Revenue.io

Revenue.io powers high-performing revenue teams with real-time guidance, sales automation, and AI agents. As the #1 Salesforce-native revenue orchestration platform, Revenue.io helps reps accelerate pipeline, improve forecasts, coach smarter, and save hours every week, with tools trusted by companies like HPE, Square, and United Rentals.

Average Rating: 4.7/5.0

Total Reviews: 572

How Do G2 Users Rate Revenue.io?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Performance and Reliability: 9.4/10 (Category avg: 8.8/10)
  • Visitor & Keyword Tracking: 9.3/10 (Category avg: 8.7/10)
  • Privacy, Security, and Compliance: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Revenue.io?

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Medium, 22% Small

What Do G2 Reviewers Say About Revenue.io?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of Revenue.io, enhancing their overall experience and integration with Salesforce.
  • Users appreciate the ease of use of Revenue.io, benefiting from its seamless integration and streamlined workflow tools.
  • Users value the intuitive interface and coaching features of Revenue.io, enhancing sales performance and customer engagement.
  • Users appreciate the easy setup of Revenue.io, making initial integration with Salesforce seamless and efficient.
  • Users appreciate the seamless Salesforce integration of Revenue.io, enhancing lead management and call tracking efficiency.
Cons
  • Users experience call issues, including dropped calls and connectivity problems, affecting overall satisfaction with Revenue.io.
  • Users desire more advanced features, including AI capabilities, branded calling, and enhanced support options in Revenue.io.
  • Users feel that the limited features hinder full functionality, particularly with branded calling and mobile app usability.
  • Users experience connection issues like dropped calls and random log-outs that hamper their overall experience.
  • Users face dialer issues like dropped calls, making troubleshooting and connectivity frustrating at times.

What Are Recent G2 Reviews of Revenue.io?

What Are G2 Users Discussing About Revenue.io?

CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

Average Rating: 4.5/5.0

Total Reviews: 1,881

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How Do G2 Users Rate CallRail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Performance and Reliability: 8.9/10 (Category avg: 8.8/10)
  • Visitor & Keyword Tracking: 8.8/10 (Category avg: 8.7/10)
  • Privacy, Security, and Compliance: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind CallRail?

  • Seller: CallRail
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    359 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 74% Small, 22% Medium

What Do G2 Reviewers Say About CallRail?

AI-generated summary from verified user reviews

Pros
  • Users find CallRail's ease of use ideal for businesses of any size, ensuring effective tracking and reporting.
  • Users appreciate the robust tracking and attribution features of CallRail, enhancing visibility into lead generation efforts.
  • Users value the effective call tracking of CallRail, enhancing their ability to attribute leads and optimize campaigns.
  • Users value the ease of use and comprehensive tracking of CallRail, ensuring effective monitoring and ROI clarity.
  • Users value the attribution accuracy of CallRail, gaining insights that drive effective marketing and lead generation.
Cons
  • Users find the lack of integrated AI voice agents and basic mobile app functionalities frustrating for their workflow.
  • Users note integration issues, wishing for better functionality and automated follow-ups within the CallRail system.
  • Users find the learning curve for CallRail's advanced features to be somewhat challenging and complex.
  • Users report call issues with AI Voice Assist, noting repeated questions and a need for improved customer service responsiveness.
  • Users often face number issues with CallRail, including limited call pools and costs for additional numbers.

What Are Recent G2 Reviews of CallRail?

What Are G2 Users Discussing About CallRail?

800.com

Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems.

Average Rating: 4.7/5.0

Total Reviews: 1,086

How Do G2 Users Rate 800.com?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Performance and Reliability: 9.1/10 (Category avg: 8.8/10)
  • Visitor & Keyword Tracking: 8.5/10 (Category avg: 8.7/10)
  • Privacy, Security, and Compliance: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind 800.com?

  • Seller: 800.com
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Sarasota, Florida
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Construction, Retail
  • Company Size: 80% Small, 12% Medium

What Do G2 Reviewers Say About 800.com?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of 800.com, noting its simple setup and efficient communication features.
  • Users find the easy setup of 800.com highly convenient, enhancing their overall experience with the service.
  • Users highly value the exceptional customer support of 800.com, appreciating their responsiveness and understanding approach.
  • Users value the flexibility of managing phone numbers with 800.com, enhancing professionalism and privacy during communications.
  • Users value the professionalism and customer service of 800.com, creating a positive and dependable business experience.
Cons
  • Users find the pricing to be high compared to traditional services, feeling it's not justified for limited use.
  • Users experience a learning curve that can make initial setup and familiarity challenging with 800.com.
  • Users find the limited features of 800.com inadequate for their lead management and tracking needs.
  • Users criticize the high costs and contract penalties of 800.com, along with lacking lead management features.
  • Users experience call connectivity issues with 800.com, often requiring workarounds like VPN for better communication.

What Are Recent G2 Reviews of 800.com?

What Are G2 Users Discussing About 800.com?

Marchex

Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands.

Average Rating: 4.1/5.0

Total Reviews: 180

How Do G2 Users Rate Marchex?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
  • Performance and Reliability: 9.3/10 (Category avg: 8.8/10)
  • Visitor & Keyword Tracking: 7.9/10 (Category avg: 8.7/10)
  • Privacy, Security, and Compliance: 7.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Marchex?

  • Seller: Marchex
  • Year Founded: 2003
  • HQ Location: Seattle, WA
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®
  • Ownership: NASDAQ:MCHX
  • Total Revenue (USD mm): $51

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 54% Small, 34% Medium

What Are Recent G2 Reviews of Marchex?

What Are G2 Users Discussing About Marchex?

ResponseTap

By allowing marketers to connect the customer journey to the phone call, and call centres to start the conversation where the online journey left off, ResponseTap's Call Intelligence helps businesses optimise campaigns, maximise sales and improve the customer experience. Over 1,600 brands use ResponseTap to reveal the campaigns, channels and keywords that make customers pick up the phone – with customers including Aviva, Virgin Money, Hiscox, Wickes and WhatCar? ResponseTap came about over a few beers in a university bar, and a conversation about the disconnect between online and offline customer journeys. Within two years, the first campaign-level tracking project in Europe to be integrated with Google Analytics was launched. And two years later, visitor-level tracking was live. The business had 100 customers and ResponseTap had joined the Telegraph's Tech Start-Up 100 most promising technology start-ups in Europe. In 2021 ResponseTap became part of Infinity. This coming together has meant customers can now benefit from Infinity's advances in call tracking and speech analytics and enjoy a stronger suite of products and features.

Average Rating: 4.5/5.0

Total Reviews: 83

How Do G2 Users Rate ResponseTap?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Performance and Reliability: 7.8/10 (Category avg: 8.8/10)
  • Visitor & Keyword Tracking: 8.6/10 (Category avg: 8.7/10)
  • Privacy, Security, and Compliance: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind ResponseTap?

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager
  • Top Industries: Marketing and Advertising, Automotive
  • Company Size: 43% Medium, 42% Small

What Are Recent G2 Reviews of ResponseTap?

What Are G2 Users Discussing About ResponseTap?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated