---
title: Datto RMM Reviews
meta_title: 'Datto RMM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 795 reviews by the users' company size, role or industry
  to find out how Datto RMM works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 795
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Datto RMM Reviews
**Vendor:** Kaseya  
**Category:** [Remote Monitoring &amp; Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 795
## About Datto RMM
Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint &amp; data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.



## Datto RMM Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Datto RMM, enjoying seamless management and troubleshooting across multiple sites. (82 reviews)
- Users appreciate the **automation capabilities** of Datto RMM, streamlining processes and enhancing efficiency in their workflows. (60 reviews)
- Users value the **wealth of information** and **support** Datto RMM offers for managing customer devices efficiently. (51 reviews)
- Users value the **seamless integrations** of Datto RMM, enhancing efficiency and streamlining management tasks significantly. (50 reviews)
- Users value the **ease of remote access** in Datto RMM, enhancing support and monitoring capabilities effectively. (49 reviews)
- Remote Support (34 reviews)
- Monitoring (30 reviews)
- Easy Integrations (29 reviews)
- Easy Setup (28 reviews)
- Reliability (28 reviews)

**What users dislike:**

- Users experience **remote access issues** with Datto RMM, facing connectivity problems and slow recovery times. (42 reviews)
- Users experience **slow performance** with Datto RMM, particularly with remote portal functionality and endpoint controls. (25 reviews)
- Users face **feature issues** with Datto RMM, finding custom monitors challenging and installations problematic without admin rights. (24 reviews)
- Users often feel overwhelmed by **missing features** , desiring stability and additional functionality within Datto RMM. (24 reviews)
- Users find that Datto RMM **needs improvement** in modernizing its features, making updates, and enhancing usability. (19 reviews)
- Users find that Datto RMM has **improvement needs** due to clunky UI and inconsistent task management issues. (18 reviews)
- Access Issues (17 reviews)
- Delay Issues (15 reviews)
- Connection Issues (13 reviews)
- Difficulty (13 reviews)

## Datto RMM Reviews
  ### 1. A Cool Tool for Device Health Checks and Automations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicolás C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about Datto RMM?**

It helps me check health status of devices and also helps me with automatisations

**What do you dislike about Datto RMM?**

Nothing really. It’s pretty cool and helps a lot

**What problems is Datto RMM solving and how is that benefiting you?**

Centralised the information fo many devices

  ### 2. Datto RMM is powerful and makes the life of an IT admin much easier.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jerry R. | IT Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 03, 2025

**What do you like best about Datto RMM?**

The components from the com store are so helpful. I like that you can create your own components as well. 
This is a great tool for monitoring many aspects of your endpoints.
Great patch management.
It is a stable product. I don't think we've had any "outages" with Datto RMM.
Easy to implement. Kaseya does a great job of having the engineers walk you through the implementation. 
We use datto RMM all day, every day. 
Datto RMM integrates well with other Kaseya products such as ITGlue, Datto EDR, and Datto Network Manager.

**What do you dislike about Datto RMM?**

Kaseya support can be slow to respond. It takes a while to break through the "first level" of support which typically does not go beyond what is already in the documentation. It is annoying when the support tech asks you to open a support tunnel into their system, and then they don't get around to using the tunnel for days, sometimes over a week. Datto RMM is such a great product, but it is tarnished by the responsiveness and helpfulness of Kaseya support.

**What problems is Datto RMM solving and how is that benefiting you?**

Monitoring of endpoints and automation of IT related tasks. We use monitoring to ensure security features are active and updated, patches are updated, certain software is up to date. We also use components to monitor things like Dell Command Updates, browser updates, whether or not an endpoint needs a reboot, and more.

  ### 3. Comprehensive Tool, Affordable and User-Friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rob  B. | Product Specalist, Enterprise (> 1000 emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about Datto RMM?**

I find Kaseya 365 Endpoint incredibly easy to use, which simplifies managing my tasks. I appreciate the integration of essential features such as remote monitoring and management (RMM), backups, antivirus, endpoint detection and response (EDR), and software deployment, all bundled into one comprehensive platform. The affordability of Kaseya 365 Endpoint makes it accessible without compromising on these essential features. Kaseya 365 Endpoint offers an antivirus that keeps my system secure and backup options that help me safeguard my data effectively. I particularly value the ability to raise a complaint as a ticket and have my team resolve issues quickly using these integrated tools. The automation feature is impressive as it seamlessly deploys necessary software as soon as a new device connects to the network, and the installation of agents is smooth and hassle-free. Overall, Kaseya 365 Endpoint offers a well-rounded suite of tools that meet my needs efficiently.

**What do you dislike about Datto RMM?**

I find that while the integration within Kaseya 365 Endpoint is good, it is still in its early stages and requires deeper integration. There should be a unified interface where all tasks can be managed on a single screen, as opposed to needing multiple tabs, which would enhance the user experience. The integration with Datto AV specifically could be improved to support this goal.

**What problems is Datto RMM solving and how is that benefiting you?**

I use Kaseya 365 Endpoint for antivirus protection, backups, ticket management, and quick issue resolution. It integrates crucial tools like RMM, EDR, software deployment, and patching into one affordable solution, enhancing system safety and productivity.

  ### 4. Reliable RMM with strong automation and integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joeri D. | Technology Lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 03, 2025

**What do you like best about Datto RMM?**

Datto RMM provides a clean and intuitive interface, with powerful automation policies that save us hours of repetitive work. The integrations with other Datto/Kaseya products and Microsoft 365 make it easier to manage endpoints at scale. Reporting and alerting are also clear and actionable, helping our team stay proactive instead of reactive.

**What do you dislike about Datto RMM?**

The policy engine can sometimes feel rigid, and more flexibility in scripting and scheduling would be welcome. The patch management works well overall but occasionally struggles with third-party apps. Also, the UI is improving but can still feel a bit dated in some views compared to other modern SaaS platforms.

**What problems is Datto RMM solving and how is that benefiting you?**

Datto RMM helps us manage a large, distributed device fleet without needing to be on-site. It centralizes monitoring, patching, and remote support so we can quickly detect and resolve issues before they impact users. Automation policies reduce manual effort and ensure consistency across environments, while reporting gives us clear insights for both internal use and client communication. Overall, it improves efficiency, scalability, and customer satisfaction.

  ### 5. Datto RMM review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 27, 2025

**What do you like best about Datto RMM?**

Dashboards, filters and 365 user management really set this apart. The device view filters and presets are a nice addition to be able to switch views and columns showing.

**What do you dislike about Datto RMM?**

Script running speed was our main issue with Datto RMM. Using API automations this matters a lot, however the script outputs are easily visible if you code them in, which is a big plus

**What problems is Datto RMM solving and how is that benefiting you?**

Basic RMM functions are covered. Everything else we have built out via scripts and other tools via the limited API

  ### 6. Reliable Speed and Effortless Control with Datto RMM

**Rating:** 4.5/5.0 stars

**Reviewed by:** MOIZ I.

**Reviewed Date:** November 14, 2025

**What do you like best about Datto RMM?**

I appreciate Datto RMM for its impressive speed and reliability, which significantly reduces my workload and the processing time of my machines. This performance enhancement is particularly valuable for managing remote devices efficiently from anywhere in the world. The software's initial setup was straightforward, thanks to the step-by-step wizard, making it easy to get my applications up and running without hassle. These features collectively make Datto RMM a highly effective tool for remote monitoring, so much so that I am likely to recommend it to others, rating my likelihood of doing so as a 9 out of 10.

**What do you dislike about Datto RMM?**

For handling a large amount of requests, Datto RMM could be improved. It seems that the current capabilities might not be sufficient for high volumes of request processing, which could be a limitation in managing a more extensive network of devices effectively.

**What problems is Datto RMM solving and how is that benefiting you?**

I use Datto RMM for remote monitoring of my devices, allowing me to control them globally. It reduces my workload and processing time, being fast and reliable.

  ### 7. Datto RMM - Best RMM Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adam C. | Vice President of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 28, 2025

**What do you like best about Datto RMM?**

Why I Love Datto RMM
Datto RMM has completely transformed how we manage and secure our IT environments. It’s not just a remote monitoring and management tool—it’s a powerhouse of automation, security, and flexibility.

Ransomware Protection That Works
One of the standout features is its built-in ransomware detection. It actively monitors for suspicious behavior and alerts us instantly, giving us a critical edge in responding to threats before they escalate. This proactive protection is a game-changer for keeping our endpoints safe.

Advanced Third-Party Patching
Datto RMM goes beyond basic OS updates. Its advanced third-party patching capabilities allow us to keep applications like Chrome, Adobe, Zoom, and hundreds more up to date automatically. This drastically reduces vulnerabilities and saves countless hours of manual work.

Flexible Deployment Options
Whether we’re pushing out scripts, software, configurations, or policies, Datto RMM gives us a ton of deployment options. From scheduled rollouts to real-time executions, the flexibility is unmatched. It adapts to our workflows instead of forcing us to change them.

Effortless Monitoring Enablement
Setting up monitoring is incredibly intuitive. With just a few clicks, we can enable monitoring for devices, services, and performance metrics. The built-in templates and policies make it easy to get started, and the customization options let us fine-tune alerts to match our exact needs.

Datto RMM isn’t just a tool—it’s a strategic asset. It empowers us to be more secure, more efficient, and more responsive. If you're looking for a robust, scalable, and intelligent RMM platform, Datto RMM is the one to beat.

**What do you dislike about Datto RMM?**

I have had a few issues with windows updates early on, but they have resolved all of those.  I really don't have anything I dislike.

**What problems is Datto RMM solving and how is that benefiting you?**

Datto RMM enables proactive monitoring and alerting, allowing issues to be detected and resolved before users even notice. It automates ticket creation and remediation workflows, reducing downtime and improving service delivery. It has automated patching for both OS and third-party apps, Datto RMM eliminates repetitive tasks and ensures systems stay secure and compliant without manual effort. Lastly it integrates with so many of my other tools like Autotask PSA, IT Glue, Datto BCDR and Microsoft 365 + more.

  ### 8. Reliable and flexible RMM platform for MSPs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael A. | Business Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 28, 2025

**What do you like best about Datto RMM?**

Datto RMM is highly customizable and integrates well into an MSP workflow. The scripting engine is powerful and allows automation of nearly any task using PowerShell, batch, or shell. Deployment of agents is straightforward, and policies for patching and monitoring can be tailored for different environments. The platform is cloud-based, which makes it fast and easy to access from anywhere without maintaining additional infrastructure. Integration with Autotask PSA provides strong visibility and efficiency in ticketing, alerting, and billing.

**What do you dislike about Datto RMM?**

The UI can feel dated and unintuitive at times, with some workflows requiring extra clicks. The reporting engine is limited compared to competitors, which means building detailed or custom client reports often requires third-party tools. Real-time remote control works well but can occasionally lag compared to standalone solutions. While integrations are strong with Autotask, connecting to outside tools can take additional effort.

**What problems is Datto RMM solving and how is that benefiting you?**

Datto RMM helps us manage endpoints efficiently across multiple client environments. Automated patch management ensures systems are up to date and secure without requiring manual intervention. The monitoring and alerting features allow us to proactively address issues before they become client-facing problems. Remote support capabilities reduce travel time and let us resolve issues quickly. Overall, it saves time, improves security posture, and allows us to deliver consistent service at scale.

  ### 9. Effortless Monitoring with Stellar Security

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joseph H. | Energy Engineer

**Reviewed Date:** November 11, 2025

**What do you like best about Datto RMM?**

I find Datto RMM incredibly valuable for its built-in security features, especially the ransomware detection and response system that has been instrumental in preventing hacking attempts on our network. I also really appreciate the automation capabilities it offers, which I use to scan for outdated applications and efficiently roll them out on computers across the organization. This automation feature is a real time-saver, streamlining what could otherwise be a very tedious process. Datto RMM also stands out for its ease of use compared to our previous solution; the initial setup was straightforward, allowing us to integrate it into our operations without any complications. Its compatibility with both Windows and Linux further enhances its utility, providing seamless operation across different platforms.

**What do you dislike about Datto RMM?**

I would like there to be an option for dark mode in the UI.

**What problems is Datto RMM solving and how is that benefiting you?**

I use Datto RMM for monitoring employee laptops and servers, enhancing network security, and preventing ransomware. Its automation simplifies application updates company-wide, making it easier to use than our previous system.

  ### 10. User-Friendly, Efficient, and Highly Recommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Khadeer A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Datto RMM?**

I like that Datto RMM is user-friendly, which makes it accessible to non-technical people. It's easy to manage clients, end users, and end points, and I can efficiently use data from them. The switch to Datto RMM was smooth because of its user-friendly nature.

**What do you dislike about Datto RMM?**

Licenses management

**What problems is Datto RMM solving and how is that benefiting you?**

I find Datto RMM easy to manage clients, end users, and endpoints, and it helps in extracting valuable data from them.

  ### 11. Streamlined Remote Supportfor Interface Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** G K. | Help Desk Specialist

**Reviewed Date:** November 06, 2025

**What do you like best about Datto RMM?**

I love how Datto RMM allows me to initiate a restart on a user's device if it becomes frozen or hangs, which is incredibly useful for maintaining productivity. The ability to check device health and see the last time a device rebooted gives me valuable insights into device performance, helping me address issues proactively. Running scripts in the backend without disrupting the user experience is a massive plus, letting me resolve technical issues efficiently. These features collectively enable me to provide outstanding customer service by resolving problems swiftly and effectively. Additionally, Datto RMM is easy to learn and navigate, making the initial setup smooth and user-friendly.

**What do you dislike about Datto RMM?**

I experience difficulties connecting to devices that are online but have low memory using Datto RMM. Additionally, I find the interface for running scripts in the background somewhat user-unfriendly and in need of improvement. It would be helpful if commands such as disk cleanup, SFC scan, or creating a temporary admin would auto-populate, enhancing ease of access and efficiency.

**What problems is Datto RMM solving and how is that benefiting you?**

I use Datto RMM to connect remotely to user devices for technical support, resolving issues swiftly, monitoring device health, and executing backend scripts without interruption, enhancing customer service quality.

  ### 12. Simple UI and Smooth Integrations—An Absolutely Fantastic Product

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sam K. | Strategic Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about Datto RMM?**

The simplicity of the UI, the integration with other products.

**What do you dislike about Datto RMM?**

Only the colour scheme the product itself is absolutely fantastic.

**What problems is Datto RMM solving and how is that benefiting you?**

It gives us visibility and management over all the end points which we wouldn’t otherwise be able to do.

  ### 13. One Location to Manage All Your Devices

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sat S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Datto RMM?**

One location for all devices & see status of EDR and patches.

**What do you dislike about Datto RMM?**

Patch management a bit of a pain when you approve a patch on a device, you cannot update the device from the same screen.

**What problems is Datto RMM solving and how is that benefiting you?**

Patching machines, injected password.

  ### 14. Automates Support Tasks Effortlessly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrew H. | Managing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 17, 2026

**What do you like best about Datto RMM?**

The ability to automate a wide variety of support tasks.

**What do you dislike about Datto RMM?**

Very infrequently the endpoint agent will malfunction. This is very rare but is a major problem when it does.

**What problems is Datto RMM solving and how is that benefiting you?**

It increases the number of machines each technician can support.

  ### 15. Efficient Remote Support That Saves Travel and Phone Time

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Datto RMM?**

It enables our techguys to be more efficient in spending there time over several customers without having to spend a lot of time on the road or on the phone

**What do you dislike about Datto RMM?**

There isnt a specific thing i dislike. For us it does what it needs to do and therefore serves it’s purpose.

**What problems is Datto RMM solving and how is that benefiting you?**

It helps our techguys to get the most out of the time they have. Without Datto we would lose a big chuck of efficiency.

  ### 16. Powerful Remote Management with Room for Backend Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Datto RMM?**

I like that Datto RMM allows us to remotely manage and troubleshoot issues that clients or end users are experiencing without having to be physically at the device. It’s great for monitoring devices’ online and offline status so we can address issues effectively if a device goes offline. Plus, the chat functionality is really helpful because it lets us engage with users on the other device even before starting to troubleshoot or gather more info about the issue.

**What do you dislike about Datto RMM?**

Latency is always a big issue, and the backend could provide more robust services. The PowerShell integration lags and needs improvement because there's still a lot of lag. It disconnects and doesn't work as effectively as I want it to be.

**What problems is Datto RMM solving and how is that benefiting you?**

Datto RMM allows us to troubleshoot issues remotely without being physically at the device, and it helps monitor device online and offline status while engaging with users through chat. This solves a lot of issues efficiently.

  ### 17. Great Remote Monitoring and Management Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shailesh L. | Consultant, Entertainment, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about Datto RMM?**

Great Remote Monitoring and Management tool

**What do you dislike about Datto RMM?**

Nothing it is doing great in all ways for sure

**What problems is Datto RMM solving and how is that benefiting you?**

Excellent Remote Monitoring and Management with less or negligible interaction needed

  ### 18. Powerful Multi-Site Device Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Datto RMM?**

I like the ability to assign different devices to different sites. You can treat these sites as separate companies, so if you’re an MSP you can organize each company’s devices accordingly. I also appreciate being able to globally search across all device names (when known), along with the strong search functionality overall and its extensive set of filter options.

**What do you dislike about Datto RMM?**

The complexity can be a bit much. There’s a lot to learn, and if you’ve never worked in an RMM before, you’ll likely struggle to find your way around everything—from adjusting your profile options to creating new sites.

**What problems is Datto RMM solving and how is that benefiting you?**

There are plenty of support options, including the ability to set variables globally based on overarching rules, or to apply site-specific rules when needed. It also supports the remote monitoring side of working in an MSP, where you often need to access a wide range of different devices.

  ### 19. Great Integrations and Automation, But UI and Pricing Need Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Phillip P. | Cyber Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2025

**What do you like best about Datto RMM?**

Datto has been an amazing tool for our MSP. Its remote capabilities are great and allow us to quickly assist our customers. It has some good automations and integrates into most of our other systems really well. It is very handy for a smaller sized MSP and enables us to compete with others. They have great support staff who always help out when they can.

**What do you dislike about Datto RMM?**

The pricing can be a bit erratic and the user interface isnt great either

**What problems is Datto RMM solving and how is that benefiting you?**

We use Datto RMM as our main remote software. We use it for all of our general support. The ease of use make it a valuable tool for our techs

  ### 20. Easy to Use with Strong Patch Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Caspar M. | Event - IT Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 17, 2026

**What do you like best about Datto RMM?**

Easy to use. I like the patch management

**What do you dislike about Datto RMM?**

Webremote and agent browser is slow. Level rights need group access instead

**What problems is Datto RMM solving and how is that benefiting you?**

Is helping keeping our business and costumer update to date

  ### 21. Easy to Use, Simple Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Carsten A. | Teamleder, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Datto RMM?**

Easy to use for new users and simple to setup

**What do you dislike about Datto RMM?**

Web temote can be slow and some time time out a lot

**What problems is Datto RMM solving and how is that benefiting you?**

It is our primay tool to help customers

  ### 22. Great Product That Does a Lot for Our Business

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kevin F. | Company Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2026

**What do you like best about Datto RMM?**

Great product. Easy to work with and does a lot for our business.

**What do you dislike about Datto RMM?**

Interface needs to be updated and more AI integration.

**What problems is Datto RMM solving and how is that benefiting you?**

Its helping us to be more proactive and take care of our customers better. Scheduling jobs after hours saves us a lot of time.

  ### 23. Easy Remote Access, But Login Issues and Slow Performance at Times

**Rating:** 3.5/5.0 stars

**Reviewed by:** Saurabh S. | Network Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Datto RMM?**

Easy to use tool to remote into the PC over the internet.

**What do you dislike about Datto RMM?**

Some times, it is causing issue like although the device is online and have enough licenses but unable to login to device.
Also, sometimes, it is very slow, although internet is very good.

**What problems is Datto RMM solving and how is that benefiting you?**

As a MSP, it is helpful to manage the customer device remotely.
Also, helpful in applying patch to the system.

  ### 24. All Devices in One Place with Powerful Patchingg, Monitoring, and Scripting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bill G. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Datto RMM?**

Datto RMM give me sight of all my devices in one platform. I can control patching, 3rd party software updates, monitor hardware and run scripts.

**What do you dislike about Datto RMM?**

The interface could be more seamless. Some features are difficult to understand.

**What problems is Datto RMM solving and how is that benefiting you?**

Keeping devices completely up to date automatically. Basically set it and forget it.

  ### 25. Still The best RMM there is

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jesse P. | Service Desk Manager, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 27, 2024

**What do you like best about Datto RMM?**

Integration of Datto AV/EDR and Rocketcyber

**What do you dislike about Datto RMM?**

Patch management, but this is getting updated soon and starts to support feature releases

**What problems is Datto RMM solving and how is that benefiting you?**

Keeping windows updated and software updated

  ### 26. Once Best-in-Class, Now Needs Renewed Development Momentum

**Rating:** 3.5/5.0 stars

**Reviewed by:** Bart v. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Datto RMM?**

It was the best technical product at that time

**What do you dislike about Datto RMM?**

It looks like the progression in development is stalling

**What problems is Datto RMM solving and how is that benefiting you?**

Nice integration With the other Kaseya products

  ### 27. Datto rmm

**Rating:** 4.5/5.0 stars

**Reviewed by:** Erik S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 17, 2026

**What do you like best about Datto RMM?**

Remote Access, policies. Running component and the UDF fields.

**What do you dislike about Datto RMM?**

Web remote doesnt work in particularly moment.

**What problems is Datto RMM solving and how is that benefiting you?**

Remote management and updating our workstations etc.

  ### 28. The Best RMM Tool On The Market

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ravneil L. | Support Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 15, 2025

**What do you like best about Datto RMM?**

I have been using Datto RMM for a little over 2 years and it has been really great. Easy to navigate interface with a thoughtful layout. Easy to connect to client environments and integrations with IT Glue makes entering credentials a breeze. The ease of implementation for Datto on endpoints is so far the best with multiple ways to deploy the agents and a simplistic installation makes removes barriers and there are no configurations post deployments on the endpoints. I use this on on a daily basis for work and customer support and i would say i spend more then 5 hours a days easily as this is the only RMM tool i use to support our clients .

**What do you dislike about Datto RMM?**

At times the agents freezes but its very very rare. It sometimes takes few attempts to connect but it could be due to internet issues and not Datto RMM.

**What problems is Datto RMM solving and how is that benefiting you?**

Easy to connect to client environments. Clients are grouped under sites and the search feature is the best i have come across. Looking for a particular client or endpoint by username or device name is so helpful. The major issue i think Datto RMM has solved is the ability to patch devices remotely and see what patches have been successfully deployed and what has failed with detailed logs.

  ### 29. Reliable Remote Workstation Support That Gets the Job Done

**Rating:** 4.0/5.0 stars

**Reviewed by:** Bryan M. | IT Admin, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about Datto RMM?**

Helps in supporting workstations remotely.

**What do you dislike about Datto RMM?**

Nothing really, it serves my purposes adequately.

**What problems is Datto RMM solving and how is that benefiting you?**

Usually, application issues which require remote access to workstations.

  ### 30. Datto RMM, isn't perfect, but it's better than the RMMs we have seen.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joseph B. | Chief Information Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 04, 2025

**What do you like best about Datto RMM?**

We like how we can allow clients access to remote into their systems.

**What do you dislike about Datto RMM?**

We wish the Splashtop Remote Access included the ability to print found in the higher version of Splashtop. If they can't include it for free, it would be nice if we could turn the feature on at a cost. Currently, we have contracts with Kaseya for DattoRMM and additional contracts with Splashtop for the higher version that includes print capabilities for our clients.

**What problems is Datto RMM solving and how is that benefiting you?**

DattoRMM has been solving the patch management pieces, although the WIndows 11 Compatibility checker is still hit or miss, this has helped us review with clients which computers can potentially be upgraded and weed out a lot that we know aren't going to take Windows 11 at all.

  ### 31. Awesome Remote Monitoring, Patch Management and End user Management tool specially design for MSP's

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lokesh  S. | Senior System Engineer - Cloud and Infra, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 03, 2024

**What do you like best about Datto RMM?**

Web remote and Splashtop offer outstanding features for remote access to end-user systems. Additionally, the robust automation capabilities enable us to schedule jobs for single or multiple devices, even at the site level. Patch management and many more features. Integration with Datto BCDR and Datto SAAS backups simplifies backup management within a single portal. The user-friendly GUI facilitates easy integration and implementation for new clients and devices. We depend on this platform daily to manage over 100 clients, and the 24/7 support ensures we receive prompt assistance whenever needed.

**What do you dislike about Datto RMM?**

Not any single feature, all are best and easy to manage.

**What problems is Datto RMM solving and how is that benefiting you?**

As an MSP, we depend on this application daily. It allows for seamless execution of PowerShell or Command Prompt commands, Event Viewer, Screenshot of the screen through Datto RMM, ensuring minimal disruption to users. Additionally, its patching capabilities and other features make it highly efficient for managing multiple clients.

  ### 32. Intuitive interface and automation at Datto RMM

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Datto RMM?**

I like the interface and features of Datto RMM because they give me the ability to automate any processes and easily scale. The easy management of customer systems is also a big advantage.

**What do you dislike about Datto RMM?**

The reliability of WebRemote connections

**What problems is Datto RMM solving and how is that benefiting you?**

I find that Datto RMM simplifies the management of customer systems through automation and easy scaling of processes.

  ### 33. Strong Patch Management, but Network Monitoring Needs Work

**Rating:** 3.5/5.0 stars

**Reviewed by:** Andries . | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Datto RMM?**

The patch management works fine and great.

**What do you dislike about Datto RMM?**

Network monitoring is bad and works not good

**What problems is Datto RMM solving and how is that benefiting you?**

Patch management

  ### 34. The best tool from many i have alreadyr tried

**Rating:** 5.0/5.0 stars

**Reviewed by:** Giovani S. | CTO, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 29, 2025

**What do you like best about Datto RMM?**

I like most the way that we can work on a user computer using agent browser without having to make users stop working. All features works very well but being able to send/get files, powershell, cmd, regedit direclty to the machine is the best thing ever. Also the Microsoft 365 integration saves me a lot of work being able to manage users from the RMM platform.

**What do you dislike about Datto RMM?**

The only thing i dislike is i cant use Windows Keyboard key inside the remote access, it would be nice, or else give me a another shortcut on remote acces for "RUN".

**What problems is Datto RMM solving and how is that benefiting you?**

The main and most powerfull help that i have with Datto is automation. You can do almost anything running jobs on servers and workstations.

  ### 35. Seamless Integration with Autotask and IT Glue

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 19, 2026

**What do you like best about Datto RMM?**

Datto RMM integrates seamlessly with Autotask and IT Glue, which means our techs can easily move between tickets, automation, remote access, and documentation without losing context.

**What do you dislike about Datto RMM?**

compared to what we are used in Autotask, Datto RMM's dashboards are disappointing.

**What problems is Datto RMM solving and how is that benefiting you?**

Datto RMM makes it easy for us to scale as we grow.

  ### 36. Flexible and Granular, but Hard to Fully Understand and Customize

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 12, 2026

**What do you like best about Datto RMM?**

Highly customisable with Granlular Control.

**What do you dislike about Datto RMM?**

Not intuitive and not easy to use because of the many functions and features

**What problems is Datto RMM solving and how is that benefiting you?**

Monitoring and giving alerts to systems abnomality

  ### 37. Seamless IT Glue

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2026

**What do you like best about Datto RMM?**

The way it integrates with IT Glue and other Kaseya Products

**What do you dislike about Datto RMM?**

The Agent Browser has issues with multi screen set ups

**What problems is Datto RMM solving and how is that benefiting you?**

Secure device access and speed of supporting a client

  ### 38. Scripting and Automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Datto RMM?**

The scripting and automation are by far the best features

**What do you dislike about Datto RMM?**

the support could be better, and the documentation is not easy to search when looking for specifics.  its easier to find on reddit

**What problems is Datto RMM solving and how is that benefiting you?**

it helps with remote end user support and software deployments

  ### 39. Product Review - Datto RMM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tejas P. | Senior System Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 11, 2025

**What do you like best about Datto RMM?**

Datto RMM is the product being used for the remote monitoring and management. It is very easy to implement and easy to use. The numerous features it offers, best suits to maintain the productivity and deliverables of an organization. Very streamlined integration with the tool with the help of API. The customer support is an added advantage which is available 24x7 even with chat support. We use DRMM daily for our customers.

**What do you dislike about Datto RMM?**

Nothing to dislike about the product so far since we use for more than 5+ years.

**What problems is Datto RMM solving and how is that benefiting you?**

Datto RMM solves so many problem like automation deployment to multiple machines, customized Reports, Scheduled Reports, Asset monitoring, Proactive Alerting, Integration with an ITSM too to generate the ticket automatically, Patch management for servers and endpoints both, Software Management.

With respect to these many benefits, it proves the best RMM product for us.

  ### 40. Powerful Customization and Personalized Dashboards for Device & Network Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alonso L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Datto RMM?**

The customization that it allows, and also the dashboard personalization, also the devices and networks nodes management

**What do you dislike about Datto RMM?**

It oculus be the info that sometimes lacia about agent updates

**What problems is Datto RMM solving and how is that benefiting you?**

The patch and agent updates for start

  ### 41. Datto, Complete RMM, AV/EDR and Disaster Recovery

**Rating:** 4.0/5.0 stars

**Reviewed by:** Frank F. | owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 04, 2025

**What do you like best about Datto RMM?**

For the most part, the Datto RMM goes through 1 login, and is well integrated.  There was sufficient guidance and free training available to enroll all my clients into the RMM, AV, EDR and cloud backup packages.  It worked!  Unlike another RMM I tried previously.  RMM isn't worth anything if you can't get the component working for you.  The Datto RMM environment works.

**What do you dislike about Datto RMM?**

There is a split in the cloud backup with the V1 and V2 versions.  The V1 version is integrated into the Datto login.  But the V2 cloud backup requires a separate sign in to view status and manage operations. It is not integrated.  Also, recovery from cloud backup can be problematic.  I had to do a bare metal restore of 500GB to a new replacement computer, and it took all of 4 days to download the recovery.  The result would not boot, but I provided Datto/Kaseya support with screenshots and all information, and they were online with me immediately, and we succeeded in recovering the old computer to a new replacement.

**What problems is Datto RMM solving and how is that benefiting you?**

1. I have the ability to log in to my client environments and help them directly without going onsite.
2. I have the ability to offer a cloud backup at a cost that my clients are happy with.
3. I can offer and have performed AV / EDR prevention, intervention, and cleanup.  I can isolate a client computer and still log in to it to eradicate the issue.
4. I can offer my clients all of the above at a price they don't balk at.

  ### 42. Great ComStore and Policy Updates, but Endpoint Jobs Can Run Long

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Datto RMM?**

The ComStore and the automated software updates through policies.

**What do you dislike about Datto RMM?**

Sometimes jobs take long to run on endpoints

**What problems is Datto RMM solving and how is that benefiting you?**

Remote monitoring and management with ease of app deployment

  ### 43. Effortless Device Management and Automation with Datto RMM

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2025

**What do you like best about Datto RMM?**

I’ve been using Datto RMM for a while now, and overall it’s a solid tool for managing and monitoring devices across different clients. Since it’s cloud-based, setup is pretty easy and there’s no server to maintain, which is a big plus. The agent runs smoothly in the background and doesn’t seem to bog anything down.

One of the biggest benefits is the automation. Being able to run scripts, push updates, or schedule maintenance across a bunch of machines saves a ton of time. Patch management is also one of Datto RMM’s stronger areas — it usually handles Windows updates reliably and gives a good breakdown of what’s installed, what failed, and what still needs attention.

The monitoring and alerting features work well, too. There are plenty of templates to track things like system resources, services, and hardware issues, and alerts can be customized so you’re not flooded with noise.

That said, the platform isn’t perfect. The interface can feel cluttered at times, especially if you’re new to it. Some things take more digging than they should. Reporting is okay, but not super flexible when you want to customize or format things in a specific way. And like any cloud system, sometimes there’s a slight delay before changes or updates show up.

Overall, Datto RMM does what it’s meant to do: it helps keep systems patched, monitored, and secure without constant hands-on work. If you’re managing multiple clients or locations, it definitely makes life easier once you get comfortable with it.

**What do you dislike about Datto RMM?**

There is absolutely nothing wrong with this; it's simply the best.

**What problems is Datto RMM solving and how is that benefiting you?**

it is affordable

  ### 44. Datto is a basic tool for monitoring

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jovany L. | Systems and Infrastructure Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 26, 2025

**What do you like best about Datto RMM?**

Shared mailbox conversations are great as you can convert a user's mailbox to a shared mailbox to retain data. Also, the M365 widgets are so helpful.

**What do you dislike about Datto RMM?**

To continue growing their list of devices that can be monitored with the tool

**What problems is Datto RMM solving and how is that benefiting you?**

Monitoring Devices

  ### 45. All the Backend Features You Need in Agent Browser

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tyler A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Datto RMM?**

All of the backend features within Agent browser

**What do you dislike about Datto RMM?**

Cannot drag and drop files into the remote seasion

**What problems is Datto RMM solving and how is that benefiting you?**

Allowing the teams to easily access our client workstations

  ### 46. Efficient Endpoint Management at Scale with Datto RMM

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kieran P. | Technical Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 05, 2026

**What do you like best about Datto RMM?**

Datto RMM allowed us to manage, maintain and control 1000+ endpoints efficiently, autonomously and at scale.

Giving us control over our estate and our customer estate, building consistency.

**What do you dislike about Datto RMM?**

Unfortunately, the support often lets Datto down, since the merge with Kaseya, support has lacked.

**What problems is Datto RMM solving and how is that benefiting you?**

Managing a vast number of devices at scale.

  ### 47. Efficient Script Delivery, but Categories Are Confusing

**Rating:** 3.5/5.0 stars

**Reviewed by:** sam s. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Datto RMM?**

The efficiency of delivering scripts and pre-programmed scripts.

**What do you dislike about Datto RMM?**

It’s confusing to use, and there aren’t enough categories to choose from.

**What problems is Datto RMM solving and how is that benefiting you?**

Patching and remediation

  ### 48. Solid Endpoint & Patch Management, but Missing CVE Reporting

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Datto RMM?**

Central area to managed endpoint tasks and jobs, along with patch management for app and OS

**What do you dislike about Datto RMM?**

Shame there is no CVE reporting in it unlike Ninja

**What problems is Datto RMM solving and how is that benefiting you?**

Pushing out fixes across all devices and inventory reporting and more

  ### 49. Remote User Support Made Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Roderick B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Datto RMM?**

Remotely supporting my users. And the installation process

**What do you dislike about Datto RMM?**

Nothing yet, the installation can sometimes be a little long winded

**What problems is Datto RMM solving and how is that benefiting you?**

Adding install packages

  ### 50. Effortless Device Monitoring and Remote Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leo S. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Datto RMM?**

I like using it for device monitoring, remote access and patching management. It's easy to deploy on the device.

**What do you dislike about Datto RMM?**

If Datto RMM can manage the Azure and M365, it will be perfect.

**What problems is Datto RMM solving and how is that benefiting you?**

We heavily use Datto RMM for device and alerts manangement, remote access to devices and windows patching management. It made us easy to manange customers' devices.


## Datto RMM Discussions
  - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments
  - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments

- [View Datto RMM pricing details and edition comparison](https://www.g2.com/products/datto-rmm/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-08+10%3A49%3A15+-0500&secure%5Bsession_id%5D=443029ac-bf96-4181-850e-bd5d44f2fe8a&secure%5Btoken%5D=7e763579fc4b6c419401bad6bc5dae2d0ed1c1a6c9de97ffc964e8b90cbfde63&format=llm_user)
## Datto RMM Integrations
  - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)
  - [Amazon API Gateway](https://www.g2.com/products/amazon-api-gateway/reviews)
  - [Autotask](https://www.g2.com/products/autotask/reviews)
  - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews)
  - [BullPhish ID](https://www.g2.com/products/bullphish-id/reviews)
  - [Compliance Manager GRC](https://www.g2.com/products/compliance-manager-grc/reviews)
  - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
  - [Datto AV](https://www.g2.com/products/datto-av/reviews)
  - [Datto Endpoint Backup](https://www.g2.com/products/datto-endpoint-backup/reviews)
  - [Datto Endpoint Detection and Response (EDR)](https://www.g2.com/products/datto-endpoint-detection-and-response-edr/reviews)
  - [Datto SIRIS](https://www.g2.com/products/kaseya-datto-siris/reviews)
  - [Hudu](https://www.g2.com/products/hudu/reviews)
  - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews)
  - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews)
  - [IT Glue](https://www.g2.com/products/it-glue/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews)
  - [Kaseya Managed SOC](https://www.g2.com/products/kaseya-managed-soc/reviews)
  - [ManageEngine M365 Manager Plus](https://www.g2.com/products/manageengine-m365-manager-plus/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [RocketCyber](https://www.g2.com/products/rocketcyber/reviews)
  - [ScalePad Lifecycle Insights](https://www.g2.com/products/scalepad-lifecycle-insights/reviews)
  - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews)
  - [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews)

## Datto RMM Features
**Additional Functionality**
- Alerts/Notifications
- Patch Prioritization
- Status Tracking
- Audit Management
- Network Wide Management
- Remote Access/Control
- Remote Monitoring & Management
- Vulnerability Scanning
- Activity Tracking
- Policy Management
- Remote Update/Installation
- IT Asset Tracking
- Approval Process Control
- Automatic Patch Deployment
- Access Controls/Permissions
- Customization
- Dashboard
- Patch Testing
- Support Ticket Management
- Automatic Scans
- Active Directory Integration
- Compliance Management
- Application Management
- API
- Risk Assessment
- Scheduling
- Reporting & Statistics
- Maintenance Scheduling
- Generative AI
- Real-Time Updates
- Usage Tracking/Analytics
- AI Copilot
- Patch Management
- Third-Party Integrations
- Server Monitoring
- Real-Time Reporting
- Event Logs
- Service Level Agreement (SLA) Management

**Additional Functionality**
- Search/Filter
- Risk Management
- Generative AI
- Alerts/Notifications
- Compliance Management
- Third-Party Integrations
- Certificate Assessment
- API
- Incident Management
- Automated Containment
- Real-Time Data
- Vulnerability Scanning
- Monitoring
- Policy Management
- Asset Discovery
- Penetration Testing
- Runtime Container Security
- Activity Dashboard
- Security Auditing
- Issue Tracking
- Threat Intelligence
- Patch Management
- Endpoint Management
- Collaboration Tools
- Vulnerability Management
- Goal Setting/Tracking
- Vulnerability Assessment
- Asset Tagging
- Assessment Management
- Access Controls/Permissions
- AI Copilot
- Vulnerability/Threat Prioritization
- Vulnerability Protection
- Risk Assessment
- Reporting/Analytics
- SQL Injections

**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance
- User Management
- Task Management
- Issue Management
- Mobile Device Management

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Generative AI**
- AI Text Summarization

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking
- Deployment Management
- Policy Management
- Configuration Management
- IT Incident Management
- Remediation Management
- Support Ticket Management
- Compliance Management
- Activity Tracking
- Help Desk Management
- Inventory Management
- Contract/License Management
- Vendor Management
- Network Monitoring
- Server Monitoring
- Server Monitoring
- Network Monitoring

**Maintenance**
- Remote Reboot
- Remote Printing

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Communication **
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing
- Service Level Agreement (SLA) Management
- Remote Access/Control

**Security**
- Data Encryption
- Compliance

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform
- Video Support

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Active Directory Integration

**Additional Functionality**
- Audit Trail
- Build Automation
- Alerts/Notifications
- Scheduling
- Maintenance Scheduling
- Generative AI
- Dashboard
- Endpoint Protection
- API
- Real-Time Reporting
- Billing & Invoicing
- Anti Virus
- Security Tools
- Performance Metrics
- Event Logs
- Self Service Portal
- Real-Time Analytics
- Backup and Recovery
- CRM
- Real-Time Updates
- AI Copilot
- Customizable Reports
- Usage Tracking/Analytics
- Task Scheduling
- Automatic Backup
- Device Auto Discovery
- Vulnerability Scanning
- For MSPs
- Customizable Branding
- Real-time Alerts
- Activity Dashboard
- Real-Time Data
- Access Controls/Permissions
- Reporting/Analytics
- Network Security
- Uptime Reporting

**Performance**
- Reporting

**Additional Functionality**
- Remote Monitoring & Management
- AI Copilot
- SSL Security
- File Transfer
- Two-Factor Authentication
- Single Sign On
- Compliance Management
- Collaboration Tools
- Summary Reports
- Activity Dashboard
- Chat/Messaging
- Generative AI
- Session Transfer
- Remote Update/Installation
- Audit Trail
- Customizable Branding
- Server Monitoring
- Real-Time Updates
- Troubleshooting
- Real-Time Monitoring
- Workflow Management
- Multiple User Accounts
- Multi-Channel Communication
- CRM
- Surveys & Feedback
- Activity Tracking
- Self Service Portal
- API
- Support Ticket Management
- Access Controls/Permissions
- Remote Access/Control
- User Management
- Customizable Reports
- Real-Time Notifications
- Video Conferencing
- Diagnostic Tools
- Third-Party Integrations
- Reporting/Analytics

## Top Datto RMM Alternatives
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,945 reviews)
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,037 reviews)
  - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,226 reviews)

