Datto RMM Reviews & Product Details

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

Seller

Kaseya

Discussions

Datto RMM Community

Solution Type

All-in-One

Overview by

George Rouse (Global SEO lead and Senior Digital Marketing Manager for Datto Inc)

Used by Concentrix and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Kaseya Solutions

(1)

See how Kaseya products can work together to solve real problems.

Datto RMM Integrations

(11)

Verified by Datto RMM

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Bart v.

Small-Business (50 or fewer emp.)

6/16/2026

"Once Best-in-Class, Now Needs Renewed Development Momentum"

3.5/5

What do you like best about Datto RMM?

It was the best technical product at that time Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

It looks like the progression in development is stalling Review collected by and hosted on G2.com.

Erik S.

Small-Business (50 or fewer emp.)

6/17/2026

"Datto rmm"

4.5/5

What do you like best about Datto RMM?

Remote Access, policies. Running component and the UDF fields. Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

Web remote doesnt work in particularly moment. Review collected by and hosted on G2.com.

Ravneil L.

Support Consultant

Mid-Market (51-1000 emp.)

7/15/2025

"The Best RMM Tool On The Market"

5/5

What do you like best about Datto RMM?

I have been using Datto RMM for a little over 2 years and it has been really great. Easy to navigate interface with a thoughtful layout. Easy to connect to client environments and integrations with IT Glue makes entering credentials a breeze. The ease of implementation for Datto on endpoints is so far the best with multiple ways to deploy the agents and a simplistic installation makes removes barriers and there are no configurations post deployments on the endpoints. I use this on on a daily basis for work and customer support and i would say i spend more then 5 hours a days easily as this is the only RMM tool i use to support our clients . Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

At times the agents freezes but its very very rare. It sometimes takes few attempts to connect but it could be due to internet issues and not Datto RMM. Review collected by and hosted on G2.com.

What problems is Datto RMM solving and how is that benefiting you?

Easy to connect to client environments. Clients are grouped under sites and the search feature is the best i have come across. Looking for a particular client or endpoint by username or device name is so helpful. The major issue i think Datto RMM has solved is the ability to patch devices remotely and see what patches have been successfully deployed and what has failed with detailed logs. Review collected by and hosted on G2.com.

Bryan M.

IT Admin

Mid-Market (51-1000 emp.)

4/1/2026

"Reliable Remote Workstation Support That Gets the Job Done"

4/5

What do you like best about Datto RMM?

Helps in supporting workstations remotely. Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

Nothing really, it serves my purposes adequately. Review collected by and hosted on G2.com.

Joseph B.

Chief Information Officer

Small-Business (50 or fewer emp.)

9/4/2025

"Datto RMM, isn't perfect, but it's better than the RMMs we have seen."

4.5/5

What do you like best about Datto RMM?

We like how we can allow clients access to remote into their systems. Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

We wish the Splashtop Remote Access included the ability to print found in the higher version of Splashtop. If they can't include it for free, it would be nice if we could turn the feature on at a cost. Currently, we have contracts with Kaseya for DattoRMM and additional contracts with Splashtop for the higher version that includes print capabilities for our clients. Review collected by and hosted on G2.com.

Lokesh S.

Senior System Engineer - Cloud and Infra

Mid-Market (51-1000 emp.)

5/3/2024

"Awesome Remote Monitoring, Patch Management and End user Management tool specially design for MSP's"

5/5

What do you like best about Datto RMM?

Web remote and Splashtop offer outstanding features for remote access to end-user systems. Additionally, the robust automation capabilities enable us to schedule jobs for single or multiple devices, even at the site level. Patch management and many more features. Integration with Datto BCDR and Datto SAAS backups simplifies backup management within a single portal. The user-friendly GUI facilitates easy integration and implementation for new clients and devices. We depend on this platform daily to manage over 100 clients, and the 24/7 support ensures we receive prompt assistance whenever needed. Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

Not any single feature, all are best and easy to manage. Review collected by and hosted on G2.com.

What problems is Datto RMM solving and how is that benefiting you?

As an MSP, we depend on this application daily. It allows for seamless execution of PowerShell or Command Prompt commands, Event Viewer, Screenshot of the screen through Datto RMM, ensuring minimal disruption to users. Additionally, its patching capabilities and other features make it highly efficient for managing multiple clients. Review collected by and hosted on G2.com.

Verified User

Small-Business (50 or fewer emp.)

6/16/2026

"Intuitive interface and automation at Datto RMM"

4.5/5

What do you like best about Datto RMM?

I like the interface and features of Datto RMM because they give me the ability to automate any processes and easily scale. The easy management of customer systems is also a big advantage. Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

The reliability of WebRemote connections Review collected by and hosted on G2.com.

Andries .

Small-Business (50 or fewer emp.)

6/16/2026

"Strong Patch Management, but Network Monitoring Needs Work"

3.5/5

What do you like best about Datto RMM?

The patch management works fine and great. Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

Network monitoring is bad and works not good Review collected by and hosted on G2.com.

Giovani S.

CTO

Small-Business (50 or fewer emp.)

8/29/2025

"The best tool from many I have already tried"

5/5

What do you like best about Datto RMM?

I like most the way that we can work on a user computer using agent browser without having to make users stop working. All features work very well but being able to send/get files, PowerShell, cmd, regedit directly to the machine is the best thing ever. Also, the Microsoft 365 integration saves me a lot of work being able to manage users from the RMM platform. Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

The only thing I dislike is I can't use the Windows Keyboard key inside the remote access, it would be nice, or else give me another shortcut on remote access for "RUN". Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

6/19/2026

"Seamless Integration with Autotask and IT Glue"

4/5

What do you like best about Datto RMM?

Datto RMM integrates seamlessly with Autotask and IT Glue, which means our techs can easily move between tickets, automation, remote access, and documentation without losing context. Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

compared to what we are used in Autotask, Datto RMM's dashboards are disappointing. Review collected by and hosted on G2.com.