# Which Leading Live Chat Apps Are Actually Improving Customer Support?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Exploring which live chat platforms customer support teams rely on most, especially those that balance ease of use with automation, integrations, and helpful analytics.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are some of the highest-rated solutions on G2's <a class="a a--md" elv="true" href="https://www.g2.com/categories/live-chat">Live Chat category</a>:</p><a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-salesiq/reviews">Zoho SalesIQ</a><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Zoho SalesIQ combines live chat, visitor tracking, and AI-powered engagement in one dashboard. Teams already using other Zoho products will appreciate the seamless integration across CRM and support channels. Features like codeless bot creation and lead scoring help support reps prioritize conversations effectively.</p><a class="a a--md" elv="true" href="https://www.g2.com/products/crisp/reviews">Crisp</a><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Crisp is a multi-channel platform that combines live chat with shared inbox, chatbots, and even co-browsing. One standout feature is its MagicBrowse tool, which lets agents see what users are doing in real-time. Crisp also supports integrations with Slack, WhatsApp, and other messaging tools to unify communications.</p><a class="a a--md" elv="true" href="https://www.g2.com/products/smartsupp/reviews">Smartsupp</a><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Smartsupp blends live chat, chatbots, and video session recording. The recording feature gives agents visibility into user behavior before a chat starts, helping them tailor responses more effectively. Smartsupp also offers flexible pricing tiers and an easy chatbot builder for small and mid-sized teams.</p><a class="a a--md" elv="true" href="https://www.g2.com/products/intercom/reviews">Intercom</a><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Intercom focuses heavily on proactive support with its live chat widget, outbound messages, and robust automation. It offers targeted chat based on user behavior, a customizable help center, and a sophisticated AI agent. Intercom’s user-friendly UI makes it approachable even for teams new to support automation.</p><a class="a a--md" elv="true" href="https://www.g2.com/products/livechat/reviews">LiveChat</a><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">LiveChat offers a fast, stable live chat widget with custom branding and a clean agent dashboard. It works well as a standalone chat tool or paired with CRMs and helpdesk platforms. Detailed reporting and agent rating tools are useful for teams that want to measure support performance closely.</p><a class="a a--md" elv="true" href="https://www.g2.com/products/tawk-to/reviews">Tawk.to</a><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Tawk.to is notable for being entirely free, unlimited agents, chat history, and widgets with zero cost. Support teams can create custom shortcuts, set up triggers, and manage chats via mobile apps. It lacks some advanced AI or automation features, but for basics, it’s hard to beat on value alone.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Open to hearing from teams that have implemented one of these recently. How has it impacted your response time, agent productivity, or customer satisfaction? Any challenges with onboarding or scaling features?</p>

##### Post Metadata
- Posted at: 11 months ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;&lt;em&gt;Is Intercom’s AI-first approach actually reducing your support team’s workload, or are you still relying heavily on live agents?&lt;/em&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 11 months ago





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