Aivo Features

Self-Service Experience (4)

Knowledge Base: Provides a repository of information that can be used by those seeking support. 37 reviewers of Aivo have provided feedback on this feature.
Searchable Articles: As reported in 32 Aivo reviews. Makes articles in the knowledge base searchable on the web.
Mobile Optimization: Optimizes the customer self-service experience on mobile devices
Personalization: Gives the user targeted, personalized results based on their activity or preferences 14 reviewers of Aivo have provided feedback on this feature.

Branding: Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 11 Aivo reviews.
Automation: Based on 14 Aivo reviews. Automates some or all operation related tasks
Artificial Intelligence: Based on 15 Aivo reviews. Utilizes artificial intelligence to improve workflows or customer experiences
Integrations: Based on 12 Aivo reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Pop-up Chat: Based on 44 Aivo reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications: Based on 40 Aivo reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.
Targeted Emails: Based on 14 Aivo reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.
In-App Messaging: Based on 29 Aivo reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.
Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. 10 reviewers of Aivo have provided feedback on this feature.

Customization: Based on 39 Aivo reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving: Based on 40 Aivo reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.
Lead Development: Based on 17 Aivo reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.
Knowledge Base: Based on 43 Aivo reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.
Team Inbox: Based on 31 Aivo reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.
Customer Profiles: Based on 30 Aivo reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Customization: Customize your chat workflows with rules and automations. This feature was mentioned in 34 Aivo reviews.
Control: Control who the chatbot converses with (and when). 34 reviewers of Aivo have provided feedback on this feature.
Route To Human: Based on 33 Aivo reviews. Has the ability to connect interlocator with a human agent when the need arises.
Menu bars: Based on 33 Aivo reviews. Can provide interlocators with menus, through which they can choose a relevant response.
Drip sequences: As reported in 18 Aivo reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Live chat: Provide tools for live chat on one's website. This feature was mentioned in 26 Aivo reviews.
Integrations: Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 32 Aivo reviews.
Branding: Based on 30 Aivo reviews. Has the ability to customize look and feel of chatbot to match` company branding.
Analytics: Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 32 Aivo reviews.
Role-based access: Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 31 reviewers of Aivo have provided feedback on this feature.
Collection of information: Can collect and store information from interlocators, such as email, phone number, etc. 30 reviewers of Aivo have provided feedback on this feature.

AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.
AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.
AI Text-to-Speech: Simulates human-like speech from text inputs.
AI Text Summarization: Condenses long documents or text into a brief summary.

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives