User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Locobuzz is a social media management tool that provides real-time alerts for negative sentiments or high-impact issues, ensuring timely responses and effective escalation handling.
- Reviewers appreciate Locobuzz's user-friendly interface, its ability to streamline customer interactions across multiple platforms, and its integrated ticketing feature that allows tracking of complaints until they are completely resolved.
- Reviewers mentioned occasional login problems, delays in data loading, and inaccuracies in sentiment tagging, as well as a need for more flexibility in reports and improvements in the AI models used.
