Locobuzz Reviews & Product Details

I find Locobuzz incredibly valuable for social media escalation handling due to its real-time alerts for negative sentiments or high-impact issues, which are crucial for timely responses. I appreciate the SLAs and reminders provided by Locobuzz as they ensure no escalation is missed. On social media, missing a complaint, especially from an angry customer or an influential user, can escalate quickly. Locobuzz's SLA timers are particularly useful as they highlight conversations that are nearing or breaching deadlines, allowing me to prioritize effectively. This way, I never overlook important customer interactions. Additionally, I find the initial setup of Locobuzz to be very handy, indicating that it is user-friendly and efficient right from the start. Review collected by and hosted on G2.com.

Nothing as such yet Review collected by and hosted on G2.com.

I love how Locobuzz streamlines customer interactions across multiple platforms, making it incredibly easy to monitor, respond to, and resolve issues efficiently all from a single dashboard. The capability to manage multiple social media and digital channels through one interface ensures that no customer query goes unnoticed, saving a significant amount of time and effort. The tool’s integrated ticketing feature is also invaluable, as it allows tracking of complaints until they are completely resolved, which enhances our team's efficiency in handling customer concerns. Additionally, the easy and well-guided initial setup made the installation process seamless, further complemented by an excellent onboarding team that ensured we were comfortable using all the key features. Overall, Locobuzz proves to be efficient and user-friendly, significantly streamlining our social media management efforts. Review collected by and hosted on G2.com.

There's nothing major, but adding more flexibility in reports and improving data loading speed would make the experience even smoother. Review collected by and hosted on G2.com.

I find Locobuzz to be excellent for social media listening and complaints tracking purposes. The AI-enabled features make it a powerful tool, especially in reporting and publishing, enhancing its overall utility. I love the dashboarding capabilities for daily and real-time monitoring, which significantly contribute to better reporting. The integration of conversational AI in crafting responses is incredibly beneficial from a business standpoint. Moreover, the response management system is unique and effective, enhancing the platform's appeal. Locobuzz also excels in providing relevant datasets that help solve many business problems, making it an invaluable asset for monitoring and tracking. I also appreciate the charting, bookkeeping, and mapping of mentions feature, which adds further value to location-based analysis and reporting. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

What I like the most about Locobuzz is that everything on the platform is very easy to understand and navigate. The type of reports that Locobuzz provides are truly impressive, and the fact that we can fully customize the dashboards as per our requirements makes it even better. The ORM functionality also becomes much more streamlined and efficient through the platform. Apart from this, Satwik from the Customer Success team has been extremely supportive throughout, and he has always been available to help resolve every query without delay. Review collected by and hosted on G2.com.

Honestly there’s nothing to dislike about the Locobuzz

No major issues Review collected by and hosted on G2.com.

I really appreciate Locobuzz for its user-friendly interface, which makes handling complex tasks more manageable and efficient on a daily basis. The ticket-level tracking capability is particularly useful, as it allows me to monitor everything that needs to be tracked effectively, and the reports generated are readable, which is an advantage over some other software options. I find the customizable reports especially beneficial, as they enable us to pull detailed information on customer queries and agent productivity seamlessly. The support team, with representatives like Jinisha and Satwik, stands out for their availability and prompt responses, offering detailed sessions and creating communication channels such as a WhatsApp group for easy resolution of minor doubts. The planned calendar for training and doubt sessions was instrumental during the setup process, contributing to a smooth transition. Moreover, Locobuzz has played a crucial role in addressing major challenges like tracking agents' productivity, First Response Time (FRT), and Service Level Agreements (SLA) alignment, crucially aiding our company as it grows. Review collected by and hosted on G2.com.

I find its prices a bit high for adding one more user. If in the future, we are looking to expand, then adding one user will cost us 7000 per login/per month, which seems to be a lot for any company. Review collected by and hosted on G2.com.

I appreciate how Locobuzz simplifies the analytics part, making it very easy for me. The ability of Locobuzz to save my time in creating charts is particularly valuable. It automatically generates insightful charts and visual reports from social data, eliminating the need for manual analysis. This feature is crucial in streamlining my workflow and allowing me to focus on more strategic tasks. Additionally, the initial setup of Locobuzz was easy, and the team provided great assistance, making the onboarding process smooth and hassle-free. Review collected by and hosted on G2.com.

The sentiment tags are not always accurate in Locobuzz, which poses a challenge. The current system struggles with understanding mixed or content-heavy statements, leading to incorrect sentiment tagging. Review collected by and hosted on G2.com.

Unified dashboards make it possible to view all customer interactions in a single location, allowing businesses to bring together their social, support, and campaign activities. This centralization helps streamline operations and provides a clearer overview of customer engagement. Review collected by and hosted on G2.com.

According to our requirements, we need ticket closer timelines to be set at 10 days or more Review collected by and hosted on G2.com.

The dashboard offers a wealth of features that can resolve your questions within seconds. It stands out as one of the finest tools, providing attractive insights, sentiment analysis, and location data. Review collected by and hosted on G2.com.

Occasionally, I experience login problems and some delays, which I hope can be improved in the future. I also sometimes have trouble retrieving live links for Facebook posts, and it's a bit disappointing that LinkedIn inbox messages aren't supported. Aside from these issues, everything else works well. Review collected by and hosted on G2.com.

The Gen AI integration for smart sentiment analysis and response suggestions is a standout. Workflow automation streamlines ticket routing efficiently. The UX/UI is intuitive and easy for everyone to use. Review collected by and hosted on G2.com.

Reporting needs better customization for FRT/TAT calculations. Dashboards could be more interactive with deeper drill-down options. Review collected by and hosted on G2.com.

The speed of execution, particularly in terms of how quickly we're able to address customer's queries. Review collected by and hosted on G2.com.

It's still too early for me to provide any meaningful feedback or comments on this. Review collected by and hosted on G2.com.