Locobuzz Reviews & Product Details

I like that all the social media tickets, including Instagram messages and DMs, come into one place, so I don’t have to jump between platforms. I can reply there and use canned responses, which makes replying to customers more convenient. Everything has been going well since we shifted to Locobuzz about six months ago, and the separate link is going well too—we’re enjoying it. Review collected by and hosted on G2.com.

The loading was very hectic, and I had to refresh every single time to check the tickets. They’ve created a separate link for us now, and it’s going well. Review collected by and hosted on G2.com.

The Customer Success team is always available for assistance, the application is user-friendly Review collected by and hosted on G2.com.

Nothing to dislike about Locobuzz Application Review collected by and hosted on G2.com.

Locobuzz centralizes customer interactions across multiple social media platforms, making management straightforward from a single place. Its intuitive interface, efficient ticket management, and quick-response capabilities work together to streamline customer support. Review collected by and hosted on G2.com.

There isn't much to dislike. Overall, Locobuzz has been a reliable platform for managing customer interactions. Any minor issues are addressed promptly by the support team, and regular updates continue to improve the experience. Review collected by and hosted on G2.com.

I find Locobuzz very effective for managing customer support feedback. It does everything as per my requirement, like tracking feedback received from our personal accounts and timelines. The automated reports and email alerts are tailored to our needs, which makes grievance tracking very helpful. The support team from Locobuzz is very helpful and reachable; they help fix our problems as and when required at the earliest. The initial setup of Locobuzz was very easy and comfortable. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

Locobuzz’s centralized dashboard and real-time monitoring capabilities make it easy to track customer conversations across multiple channels. I can manage responses efficiently and get actionable insights through its analytics and reporting. Review collected by and hosted on G2.com.

There’s occasional data lag, and it sometimes captures irrelevant mentions, which can affect accuracy and require extra manual or AI-based filtering. Review collected by and hosted on G2.com.

Locobuzz is a helpful tool because it brings customer conversations, social listening, and analytics into one unified platform, which makes it easier to engage faster and more intelligently. The main upsides for me are the unified dashboard, quicker response handling, AI-driven insights, social listening for brand mentions, trends, and competitors, and workflow automation that helps keep everything organized. Review collected by and hosted on G2.com.

In my experience with Locobuzz, the analytics capabilities feel somewhat basic - the reporting could benefit from more advanced customization options and deeper, more granular insights. Additionally, the mobile app needs significant improvement, as it currently doesn’t provide a smooth or efficient experience for managing tasks on the go. Review collected by and hosted on G2.com.

locobuzz is not just an social media tool, its equipped with AI functions which makes easy to evalute with other tools like xelio(Internal). Locobuzz is also helping us to communicate effectively related to the project and its implementations. Review collected by and hosted on G2.com.

I'd say they can do better on the support side because the response time is not effective and the frequency of their response can be better from existing time frame. Review collected by and hosted on G2.com.

I find Locobuzz to be overall good for ORM activities. It's easy to track the sentiments and the customer queries, which is a big plus. I like that it's a smooth tool and I've also found the analytics valuable. The initial setup was pretty good, and I'd definitely recommend it to a friend or colleague. Review collected by and hosted on G2.com.

As of now, nothing Review collected by and hosted on G2.com.

I find Locobuzz incredibly valuable for social media escalation handling due to its real-time alerts for negative sentiments or high-impact issues, which are crucial for timely responses. I appreciate the SLAs and reminders provided by Locobuzz as they ensure no escalation is missed. On social media, missing a complaint, especially from an angry customer or an influential user, can escalate quickly. Locobuzz's SLA timers are particularly useful as they highlight conversations that are nearing or breaching deadlines, allowing me to prioritize effectively. This way, I never overlook important customer interactions. Additionally, I find the initial setup of Locobuzz to be very handy, indicating that it is user-friendly and efficient right from the start. Review collected by and hosted on G2.com.

Nothing as such yet Review collected by and hosted on G2.com.

I love how Locobuzz streamlines customer interactions across multiple platforms, making it incredibly easy to monitor, respond to, and resolve issues efficiently all from a single dashboard. The capability to manage multiple social media and digital channels through one interface ensures that no customer query goes unnoticed, saving a significant amount of time and effort. The tool’s integrated ticketing feature is also invaluable, as it allows tracking of complaints until they are completely resolved, which enhances our team's efficiency in handling customer concerns. Additionally, the easy and well-guided initial setup made the installation process seamless, further complemented by an excellent onboarding team that ensured we were comfortable using all the key features. Overall, Locobuzz proves to be efficient and user-friendly, significantly streamlining our social media management efforts. Review collected by and hosted on G2.com.

There's nothing major, but adding more flexibility in reports and improving data loading speed would make the experience even smoother. Review collected by and hosted on G2.com.