Locobuzz Reviews & Product Details

Easy to use UI Design, its very easy to understand and implement. The notifiations are very swift. Anamika from the team has been really helpful with all the queries. Review collected by and hosted on G2.com.

Sometimes the Working hour TAT report is not exactly appropriate Review collected by and hosted on G2.com.

1. Easy access to handle all queries/complaints across all the social media channels

2. The nature of the customer's voice can be identified with the sentiments option

3. LB provides a well-equipped reporting structure for review

5. Ticket summary is the best feature of the tool Review collected by and hosted on G2.com.

One drawback of the tool - It does not generate channel-wise ticket closure TAT. However, the available option is quite complex to get the SLA report. Review collected by and hosted on G2.com.

social analytics - AI powered data fetching is really cool feature. along with the data widgets will helps out in forcasting the number sooner.

Ticketing - auto tagging with the keywords and setiment based filter are cool feature of the tool.

PS : The Spoc from locobuzzz team khushi was really helpful when ever there was need. Review collected by and hosted on G2.com.

as of now there are no dislikes about the tool as there are at there best. Review collected by and hosted on G2.com.

I like the user friendly interface & how it conveys the customer sentiment depending upon the conversations going on our socials. The customer support has been great & prompt. It helps me keep a track on the ongoing engagement on all my social media channels. Review collected by and hosted on G2.com.

The ticket raising time is still a bit longer, I would like if it was a bit more faster. Review collected by and hosted on G2.com.

Only the support team.

They always try to solve the issue. Review collected by and hosted on G2.com.

If we have missed any details in our ticket, there is no option to check our last closed ticket to rectify the error or fill the details. We have to check a common bucket in which it is hard to find our own tickets. There is no ease of integration of negative reviews from the portal. Review collected by and hosted on G2.com.

The option to resolve all account messages, comments and tags at one place is really helpful and time-saving. Review collected by and hosted on G2.com.

So far have not had any issues with the tool. The support team has been quick to resolve any issues or bugs when they arise. Review collected by and hosted on G2.com.

Best Tool In the market for ORM. The UI and customer support of locobuzz is amazing.

Ritika dhadwal is so amazing Accounts manager. Very helpful and professional. Review collected by and hosted on G2.com.

As such Nothing. Everything is good and top notch. Review collected by and hosted on G2.com.

Customer support was helpful.----------- Review collected by and hosted on G2.com.

1)Unable to see my closed tickets separately.

2)Tickets get assigned to another representative if I set the status 'Outcalling'/'break'. It should only be assigned to another agent in case of 'Complete log out'.

3) Unable to edit any reply once it has been sent. Review collected by and hosted on G2.com.

Locobuzz is a great tool to have, It's very easy to use, and everything is sorted. It makes your work way easy. Review collected by and hosted on G2.com.

The tool is absolutely fine. I don't see any dislike as of now. Review collected by and hosted on G2.com.

We using Locobuzz for social listening and competion analysis for which it was helpful and great. Review collected by and hosted on G2.com.

Keywords needs to be approved all the time and it takes time to fetch data via keywords. Review collected by and hosted on G2.com.