# Locobuzz Reviews **Vendor:** Locobuzz Solutions Pvt Ltd **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 127 ## About Locobuzz Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance. ## Locobuzz Pros & Cons **What users like:** - Users appreciate the **ease of use** of Locobuzz, benefiting from its simple interface and centralized dashboards. (22 reviews) - Users find **Locobuzz's real-time alerts** invaluable for effective social media escalation handling and timely responses. (21 reviews) - Users value the **wealth of features** in Locobuzz, which provide quick resolutions and valuable insights for ORM. (18 reviews) - Users commend Locobuzz for its **streamlined efficiency** in managing customer interactions seamlessly across multiple platforms. (13 reviews) - Users appreciate the **efficient customer support** of Locobuzz, enabling quick resolution of queries across platforms. (12 reviews) - Customer Service (11 reviews) - Users appreciate the **intuitive UI** of Locobuzz, making navigation and functionality seamless and enjoyable. (11 reviews) - Users love the **exceptional user interface** of Locobuzz, praising its cutting-edge features and user-friendliness. (10 reviews) - Analytics (8 reviews) - Helpfulness (8 reviews) **What users dislike:** - Users find the **slow loading times** frustrating, especially when generating responses and handling tickets effectively. (7 reviews) - Users feel that **improvement is needed** in dashboard customization and AI functionality for better user experience. (5 reviews) - Users find the **limited features** frustrating, wishing for more depth in reporting and analytics capabilities. (5 reviews) - Users often face **login issues** , including delays, auto logouts, and limitations on simultaneous access. (5 reviews) - Users face **performance issues** with Locobuzz, including lagging and slow response times during use. (5 reviews) - Users experience **slow performance** with Locobuzz, encountering lag and occasional glitches that hinder usability. (5 reviews) - Poor Performance (4 reviews) - Difficult Reporting (3 reviews) - Users often face **glitches** with auto logouts and unclear filters, making ticket management challenging and time-consuming. (3 reviews) - Limited Customization (3 reviews) ## Locobuzz Reviews ### 1. Unified Dashboard with AI Insights That Speeds Up Customer Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Locobuzz?** Locobuzz is a helpful tool because it brings customer conversations, social listening, and analytics into one unified platform, which makes it easier to engage faster and more intelligently. The main upsides for me are the unified dashboard, quicker response handling, AI-driven insights, social listening for brand mentions, trends, and competitors, and workflow automation that helps keep everything organized. **What do you dislike about Locobuzz?** In my experience with Locobuzz, the analytics capabilities feel somewhat basic - the reporting could benefit from more advanced customization options and deeper, more granular insights. Additionally, the mobile app needs significant improvement, as it currently doesn’t provide a smooth or efficient experience for managing tasks on the go. **What problems is Locobuzz solving and how is that benefiting you?** Using Locobuzz, we’ve been able to overcome major ORM challenges, including managing large-scale social media interactions, ensuring timely responses, and removing the need for manual sentiment analysis. Its Gen AI capabilities have significantly reduced our manual workload by automating sentiment detection and recommending responses, which has improved both speed and accuracy. Automated workflows also help reduce turnaround time, and the user-friendly interface supports stronger adoption across the team, ultimately boosting efficiency and improving customer satisfaction. ### 2. AI-Powered Locobuzz That Integrates Smoothly and Improves Project Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Prabhat D. | Project Coordinator, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Locobuzz?** locobuzz is not just an social media tool, its equipped with AI functions which makes easy to evalute with other tools like xelio(Internal). Locobuzz is also helping us to communicate effectively related to the project and its implementations. **What do you dislike about Locobuzz?** I'd say they can do better on the support side because the response time is not effective and the frequency of their response can be better from existing time frame. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz helps the lot of data problems while doing brand reputation, like before this, we are stumbled to store and making dashboards through the multiple tools but now it is easy to manage. ### 3. Unmatched for Social Media Escalation and SLAs **Rating:** 5.0/5.0 stars **Reviewed by:** Rajeev N. **Reviewed Date:** November 25, 2025 **What do you like best about Locobuzz?** I find Locobuzz incredibly valuable for social media escalation handling due to its real-time alerts for negative sentiments or high-impact issues, which are crucial for timely responses. I appreciate the SLAs and reminders provided by Locobuzz as they ensure no escalation is missed. On social media, missing a complaint, especially from an angry customer or an influential user, can escalate quickly. Locobuzz's SLA timers are particularly useful as they highlight conversations that are nearing or breaching deadlines, allowing me to prioritize effectively. This way, I never overlook important customer interactions. Additionally, I find the initial setup of Locobuzz to be very handy, indicating that it is user-friendly and efficient right from the start. **What do you dislike about Locobuzz?** Nothing as such yet **What problems is Locobuzz solving and how is that benefiting you?** I use Locobuzz for social media escalation handling. It provides real-time alerts for negative sentiments, SLA timers, and reminders to ensure no escalation is missed, especially from influential users, preventing potential issues from escalating quickly. ### 4. Streamlines Social Media Management Efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Udit yashvardhan s. **Reviewed Date:** November 11, 2025 **What do you like best about Locobuzz?** I love how Locobuzz streamlines customer interactions across multiple platforms, making it incredibly easy to monitor, respond to, and resolve issues efficiently all from a single dashboard. The capability to manage multiple social media and digital channels through one interface ensures that no customer query goes unnoticed, saving a significant amount of time and effort. The tool’s integrated ticketing feature is also invaluable, as it allows tracking of complaints until they are completely resolved, which enhances our team's efficiency in handling customer concerns. Additionally, the easy and well-guided initial setup made the installation process seamless, further complemented by an excellent onboarding team that ensured we were comfortable using all the key features. Overall, Locobuzz proves to be efficient and user-friendly, significantly streamlining our social media management efforts. **What do you dislike about Locobuzz?** There's nothing major, but adding more flexibility in reports and improving data loading speed would make the experience even smoother. **What problems is Locobuzz solving and how is that benefiting you?** I find Locobuzz streamlines customer interactions, allowing us to monitor, respond, and resolve issues across social media efficiently from a single dashboard. It saves time and ensures no customer query goes unnoticed, with a ticketing feature to track complaints until resolved. ### 5. Powerful Tool with AI Features and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Shailesh G. **Reviewed Date:** November 05, 2025 **What do you like best about Locobuzz?** I find Locobuzz to be excellent for social media listening and complaints tracking purposes. The AI-enabled features make it a powerful tool, especially in reporting and publishing, enhancing its overall utility. I love the dashboarding capabilities for daily and real-time monitoring, which significantly contribute to better reporting. The integration of conversational AI in crafting responses is incredibly beneficial from a business standpoint. Moreover, the response management system is unique and effective, enhancing the platform's appeal. Locobuzz also excels in providing relevant datasets that help solve many business problems, making it an invaluable asset for monitoring and tracking. I also appreciate the charting, bookkeeping, and mapping of mentions feature, which adds further value to location-based analysis and reporting. **What do you dislike about Locobuzz?** None **What problems is Locobuzz solving and how is that benefiting you?** I find Locobuzz valuable for social media listening and complaints tracking. It offers daily and real-time monitoring, reporting features, and conversational AI for response management. These capabilities provide my business with relevant datasets and effective communication tools. ### 6. Locobuzz - As a tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Locobuzz?** What I like the most about Locobuzz is that everything on the platform is very easy to understand and navigate. The type of reports that Locobuzz provides are truly impressive, and the fact that we can fully customize the dashboards as per our requirements makes it even better. The ORM functionality also becomes much more streamlined and efficient through the platform. Apart from this, Satwik from the Customer Success team has been extremely supportive throughout, and he has always been available to help resolve every query without delay. **What do you dislike about Locobuzz?** Honestly there’s nothing to dislike about the Locobuzz No major issues **What problems is Locobuzz solving and how is that benefiting you?** With Locobuzz, everything is centralized — which saves a lot of time and reduces manual effort. The platform helps us track mentions, respond faster, measure sentiment, and analyse performance through ready and customized dashboards. Overall, Locobuzz has made our social media monitoring and ORM processes much more organised, efficient and data-driven. ### 7. Response management, Customer support and Streamlined dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Locobuzz?** 1) User interface 2) Bifurcated ticketing and mentions overview 3) DIY dashboards 4) Contextual pulse (Helps the agent to priortize the tickets as the tickets are already highlighted as complaints or otherwise) 5) Customer support (Especially by Satwik Handa) **What do you dislike about Locobuzz?** Real-time updates are sometimes delayed, which can impact quick decision-making **What problems is Locobuzz solving and how is that benefiting you?** Daily dashboards provide a clear view of total mentions on a day-to-day basis. Additionally, the option to share dashboards via a link makes it easier to collaborate and share insights with clients. ### 8. Seamless Integration and Outstanding Support with Locobuzz **Rating:** 4.0/5.0 stars **Reviewed by:** Kratika K. | Sr. Social Media Associate **Reviewed Date:** October 28, 2025 **What do you like best about Locobuzz?** I really appreciate Locobuzz for its user-friendly interface, which makes handling complex tasks more manageable and efficient on a daily basis. The ticket-level tracking capability is particularly useful, as it allows me to monitor everything that needs to be tracked effectively, and the reports generated are readable, which is an advantage over some other software options. I find the customizable reports especially beneficial, as they enable us to pull detailed information on customer queries and agent productivity seamlessly. The support team, with representatives like Jinisha and Satwik, stands out for their availability and prompt responses, offering detailed sessions and creating communication channels such as a WhatsApp group for easy resolution of minor doubts. The planned calendar for training and doubt sessions was instrumental during the setup process, contributing to a smooth transition. Moreover, Locobuzz has played a crucial role in addressing major challenges like tracking agents' productivity, First Response Time (FRT), and Service Level Agreements (SLA) alignment, crucially aiding our company as it grows. **What do you dislike about Locobuzz?** I find its prices a bit high for adding one more user. If in the future, we are looking to expand, then adding one user will cost us 7000 per login/per month, which seems to be a lot for any company. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz streamlines tracking of agent productivity and customer inquiries across social platforms, solving issues with FRT and SLA tracking. It offers customizable reports and a user-friendly interface, enhancing operational efficiency. ### 9. Efficient Social Listening with Helpful Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Sandhya S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Locobuzz?** I appreciate how Locobuzz simplifies the analytics part, making it very easy for me. The ability of Locobuzz to save my time in creating charts is particularly valuable. It automatically generates insightful charts and visual reports from social data, eliminating the need for manual analysis. This feature is crucial in streamlining my workflow and allowing me to focus on more strategic tasks. Additionally, the initial setup of Locobuzz was easy, and the team provided great assistance, making the onboarding process smooth and hassle-free. **What do you dislike about Locobuzz?** The sentiment tags are not always accurate in Locobuzz, which poses a challenge. The current system struggles with understanding mixed or content-heavy statements, leading to incorrect sentiment tagging. **What problems is Locobuzz solving and how is that benefiting you?** I use Locobuzz for social listening, where it saves time by automatically generating insightful charts and visual reports from social data, eliminating the need for manual analysis. ### 10. Locobuzz CRM is a feature-rich CRM and CXM solution **Rating:** 4.5/5.0 stars **Reviewed by:** Azeem K. | Assistant Manager Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Locobuzz?** Unified dashboards make it possible to view all customer interactions in a single location, allowing businesses to bring together their social, support, and campaign activities. This centralization helps streamline operations and provides a clearer overview of customer engagement. **What do you dislike about Locobuzz?** According to our requirements, we need ticket closer timelines to be set at 10 days or more **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz tackles a range of challenges in customer experience management, data collection, workflow automation, and social media engagement, providing real benefits for organizations aiming to streamline their operations and improve satisfaction scores. Through the integration of various communication channels and the use of advanced AI, Locobuzz effectively addresses the major issues that businesses encounter today. ### 11. Locobuzz CRM Tool - I believe is one of the best tools for tracking social media **Rating:** 4.5/5.0 stars **Reviewed by:** Abhimanyu P. | Sr. Digital Marketing Head, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Locobuzz?** The dashboard offers a wealth of features that can resolve your questions within seconds. It stands out as one of the finest tools, providing attractive insights, sentiment analysis, and location data. **What do you dislike about Locobuzz?** Occasionally, I experience login problems and some delays, which I hope can be improved in the future. I also sometimes have trouble retrieving live links for Facebook posts, and it's a bit disappointing that LinkedIn inbox messages aren't supported. Aside from these issues, everything else works well. **What problems is Locobuzz solving and how is that benefiting you?** With so many different keywords, brand names, and service-related complaints to monitor, it can be quite stressful to keep track of all the mentions and queries on social media. However, using Locobuzz has made the process a bit easier, as I can generate reports within a few minutes. ### 12. A Game-Changer for ORM with Smart AI and Seamless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Locobuzz?** The Gen AI integration for smart sentiment analysis and response suggestions is a standout. Workflow automation streamlines ticket routing efficiently. The UX/UI is intuitive and easy for everyone to use. **What do you dislike about Locobuzz?** Reporting needs better customization for FRT/TAT calculations. Dashboards could be more interactive with deeper drill-down options. **What problems is Locobuzz solving and how is that benefiting you?** It has helped us resolve key ORM challenges like monitoring vast social media conversations, timely customer response management, and manual sentiment analysis. By integrating Gen AI, it automates sentiment detection and response suggestions, cutting down manual effort significantly and improving response accuracy. Workflow automation ensures seamless ticket routing across teams, reducing resolution times, while the intuitive UX/UI makes it accessible for all users, boosting overall team efficiency and customer satisfaction. ### 13. Love the Dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Isha S. | ORM and Strategic Alliances, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Locobuzz?** The dashboard is good, and the team is very prompt in responding. **What do you dislike about Locobuzz?** Every update comes with an additional cost, and it’s quite difficult to keep track of it all. **What problems is Locobuzz solving and how is that benefiting you?** CRM, helps with customer satisfaction ### 14. Very User-Friendly Tool **Rating:** 4.0/5.0 stars **Reviewed by:** swati r. | Customer Relationship Management Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Locobuzz?** It is very user friendly tool and the process is very seamless **What do you dislike about Locobuzz?** The reports download could be made better **What problems is Locobuzz solving and how is that benefiting you?** The dashboards are good ### 15. Going good so far in terms to speedy execution, too new for a detailed review. **Rating:** 4.0/5.0 stars **Reviewed by:** Abdul A. | Team Lead- ORM, Email team, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Locobuzz?** The speed of execution, particularly in terms of how quickly we're able to address customer's queries. **What do you dislike about Locobuzz?** It's still too early for me to provide any meaningful feedback or comments on this. **What problems is Locobuzz solving and how is that benefiting you?** It is helping us address customer queries in a timely manner. ### 16. Smooth UI, Detailed Listening Section, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Parag S. | Assistant manager social media, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Locobuzz?** The UI is incredibly smooth, making the tool a pleasure to work with. The listening section provides complete end-to-end details, and the support staff is excellent **What do you dislike about Locobuzz?** Everything about Locobuzz is great, I didn’t find anything to dislike. **What problems is Locobuzz solving and how is that benefiting you?** The competitor analysis, reporting section, users query fetching and responding everything is benefiting for us. ### 17. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Varsha A. | Manager- customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Locobuzz?** It has multiple features that help us understand the data. **What do you dislike about Locobuzz?** Currently, there is nothing to dislike, but the portal occasionally works very slowly, which impacts its performance. **What problems is Locobuzz solving and how is that benefiting you?** It contains all the channels on one page, which saves our time and helps us to fetch the report easily. ### 18. Exceptional Support and Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** karan v. | Senior manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Locobuzz?** Team is helpful and available on call. Tool & ui is very simple to use **What do you dislike about Locobuzz?** Nothing in specific ....................... **What problems is Locobuzz solving and how is that benefiting you?** Social listening, response management, insights and dashboards, sharable links of insights and dashboards ### 19. Effortless Automation with Reliable Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ashvi M. | Sr. Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Locobuzz?** Automation is easily possible. Got it checked for my requirements and always had a solution **What do you dislike about Locobuzz?** Currently no major issues, support is also available. **What problems is Locobuzz solving and how is that benefiting you?** Helping with real time ticket generation and faster response rate. ### 20. The overall experience was good. The customer success team is very helpful, specially Anand Mishra. **Rating:** 5.0/5.0 stars **Reviewed by:** Nisar S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Locobuzz?** Ease of Implementation, Ease of Integration, Customer Support. **What do you dislike about Locobuzz?** Sometime, there is a delay in receiving data. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz helps us streamline online reputation management by consolidating all brand conversations across platforms in one place. It enables quick tracking of customer queries, complaints, and feedback, ensuring no mention is missed. This has improved our response turnaround time, accuracy, and efficiency in managing brand reputation. ### 21. Till now good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Simran S. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Locobuzz?** Quick responses for any highlighted issues **What do you dislike about Locobuzz?** Nothing is wrong with them , properly designed **What problems is Locobuzz solving and how is that benefiting you?** With superfast assistance, ### 22. Simple to operate **Rating:** 4.5/5.0 stars **Reviewed by:** Priya A. | Social Media Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Locobuzz?** It has multiple features that help us understand the data. **What do you dislike about Locobuzz?** Right now, there’s nothing to dislike, but sometimes the portal runs slowly, which affects its performance. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz helps in managing customer interactions across multiple platforms from one place. It tracks feedback, queries, and complaints efficiently, which saves time and improves customer response. The analytics and reports also help in understanding audience sentiment and enhancing overall brand experience. ### 23. Great Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Isha S. | ORM Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Locobuzz?** We have been able to gather detailed insights and analyses, allowing us to see the bigger picture without requiring much manual intervention. This has helped our organization develop a robust QRS and enhance our social listing. **What do you dislike about Locobuzz?** The AI models they use could be further developed to enhance the dashboard's performance. **What problems is Locobuzz solving and how is that benefiting you?** It has managed to bring structure to what was previously disorganized and raw information. ### 24. Love the AI Feature **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Locobuzz?** AI feature integration and auto classification **What do you dislike about Locobuzz?** No downside i found till now once you learn its a good platform **What problems is Locobuzz solving and how is that benefiting you?** It is solving the brand reputation building problem ### 25. Impressive AI and UI, But Ticket Updates Are Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Bhumika J. | Online reputation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Locobuzz?** Ai features and perfect UI UX. Loci buzz not only helps us maintain brand credibility. **What do you dislike about Locobuzz?** Delayed in reflecting tickets, notification overload, response time lag, limited sentiment accuracy **What problems is Locobuzz solving and how is that benefiting you?** The seamless integration and automation features save us valuable time and ensure that no conversation goes unnoticed. ### 26. Impressive Technological Advancements with Locobuzz 3.0 **Rating:** 4.0/5.0 stars **Reviewed by:** Lalit B. | ORM Manager - Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Locobuzz?** Locobuzz has come a long way in terms of technological advancements since version 1.0 and now 3.0. **What do you dislike about Locobuzz?** Intermittent lagging issues sometimes especially while generating a response while using response genie **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz is helping generate creative and empathetic responses ### 27. User Friendly Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jeswin J. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Locobuzz?** The CRM is very user-friendly, and the team members are always ready to provide support. Their cooperative attitude makes the experience even better. **What do you dislike about Locobuzz?** The analytics could be improved to be more detailed and descriptive. **What problems is Locobuzz solving and how is that benefiting you?** All comments are organized as tickets, making it easy to address each one efficiently. ### 28. Excellent Team and Product Make a Winning Combo **Rating:** 5.0/5.0 stars **Reviewed by:** sindhusree n. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2025 **What do you like best about Locobuzz?** Very good team & great product. Impressive **What do you dislike about Locobuzz?** Customisation can be done more based on client team **What problems is Locobuzz solving and how is that benefiting you?** Overall analysis , various methods of data visualization ### 29. User-Friendly CRM with Excellent Support, Needs Smarter Notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Locobuzz?** The CRM is user-friendly, making it easy to navigate and use. The team members are consistently available to offer support, and their cooperative attitude truly enhances the overall experience. **What do you dislike about Locobuzz?** The forward function could use some enhancements, and it would be beneficial to introduce a more AI-driven pop-up notification system for high-risk alerts. **What problems is Locobuzz solving and how is that benefiting you?** Easy-to-use interface and ease of getting the data in a customizable format. ### 30. Locobuzz is the best CX tool out there **Rating:** 5.0/5.0 stars **Reviewed by:** Juhi A. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Locobuzz?** A big shoutout to Locobuzz for being an incredible partner on our ORM journey! The platform’s powerful features and adaptability have been invaluable in streamlining our processes and enhancing our efficiency. A special thanks to Jinisha for her unwavering support and deep expertise in helping us make the most of Locobuzz. Her guidance, especially in customizing the reports to fit our unique requirements, has been a game-changer. Locobuzz, combined with the dedicated support from their team, has truly elevated our experience. **What do you dislike about Locobuzz?** I do not dislike anything about Locobuzz **What problems is Locobuzz solving and how is that benefiting you?** Tool helps us streamline ORM by centralizing customer interactions, enabling faster responses, and providing insights through sentiment analysis and detailed reports. Its ticketing system and real-time alerts help us manage queries, track performance, and prevent crises — ultimately strengthening our brand reputation and enhancing customer satisfaction. ### 31. Supportive Social Media partner **Rating:** 4.5/5.0 stars **Reviewed by:** Ankush S. | Customer Experience Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Locobuzz?** I prefer the User friendly interface and real time capabilities to monitor all the chatter about our product across all Social Media channels, this really help us to be on top of any feedbacks or complaints that we receive on these platofms and take necessary actions to rectify and improve the same. Customer succcess team have been really helpful and proactive in terms of providing ample support whener it is needed. **What do you dislike about Locobuzz?** Only thing that I believe can be improved is the dashboard customization options to give a more clear picture for their users , so that it can be modified as per the clients need. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz has helped us streamline and monitor our product conevrsations real time across all Social Media platforms, this has really helped us to streamline customer engagement process with improved response times. ### 32. AI Action Features Make Workflow Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Locobuzz?** The new AI action ability features are extremely convenient to use. **What do you dislike about Locobuzz?** The reporting features could offer more depth and provide more useful information. **What problems is Locobuzz solving and how is that benefiting you?** This platform makes it easy for us to manage all of our social channels in one place. ### 33. Smooth experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Locobuzz?** Locobuzz has a wide options to explore, and all the data you need can be extracted and bifurcated easily. **What do you dislike about Locobuzz?** The only thing we disliked was that only one person can log in at a time. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz helps us manage all our social media interactions with users under a single dashboard. ### 34. Since Anand started servicing, it's been good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Locobuzz?** I feel the tool captures relevant data and helps us quite a bit for ORM. But client servicing was lacking in the past and i feel with Anand it's solved **What do you dislike about Locobuzz?** Expensive. I feel is a bit more expensive vs other companies **What problems is Locobuzz solving and how is that benefiting you?** ORM and social listening ### 35. Great tool with easy UI and good insights to understand your audience ! **Rating:** 5.0/5.0 stars **Reviewed by:** Ankush P. | ORM Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Locobuzz?** The tool offers an easy-to-use UI and rich features, making navigation and functionality smooth for users. **What do you dislike about Locobuzz?** There’s nothing as such to point out, everything has been smooth, intuitive, and well-organized throughout the experience. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz simplifies data collection from multiple social platforms, helping brands engage effectively with users and enhance their overall image. ### 36. Locobuzz Review **Rating:** 4.5/5.0 stars **Reviewed by:** Satish B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Locobuzz?** Locobuzz is a very useful CRM for social media reviews. The tool is very organized and reporting/analytics are very insightful which helps us to draw analysis for detractor ratings **What do you dislike about Locobuzz?** None for the moment. The tool is fine and works well **What problems is Locobuzz solving and how is that benefiting you?** The tool is helping us to solve /identify problems/escalations received in the social media channel ### 37. Precise and accurate listening tool **Rating:** 5.0/5.0 stars **Reviewed by:** ARCHIT L. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Locobuzz?** The precision, the diverse information, interactive dashboards, user friendly, accurate. **What do you dislike about Locobuzz?** Nothing as of now. You need to know your brand keywords to ensure accuracy of information. **What problems is Locobuzz solving and how is that benefiting you?** Tracking brand mentions across the web and social media channels and analyzing the brand presence accordingly ### 38. Good insights and helpful for social listening. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Locobuzz?** The detailed reports and insights are incredibly helpful for analyzing our brand voice and customer support. The point of contact is always available and highly responsive, ensuring that any queries are resolved efficiently **What do you dislike about Locobuzz?** UI can get better as there is always a scope for improvement **What problems is Locobuzz solving and how is that benefiting you?** We receive a lot of noise on our social platforms, making it difficult to understand what people truly want. Locobuzz helps declutter this noise, providing transparency and actionable insights, allowing us to engage more effectively with our audience. ### 39. Locobuzz helped enhance our ORM support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Locobuzz?** Locobuzz has helped us in collating all social actionables at one place, segmented and categorized - leading to better efficiency, eliminating critical misses and helping close the loop on our customers online feedback **What do you dislike about Locobuzz?** Some integrations are still in the pipeline **What problems is Locobuzz solving and how is that benefiting you?** We had a lot of key actionables missed as the checks were manual and across multiple platforms - now it allows us to view and action them at one place, plus generates reports and sentiment analysis across all channels. ### 40. It us a really helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sukanya M. | PR & Integrated Communication Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Locobuzz?** Easy to use UI Design, its very easy to understand and implement. The notifiations are very swift. Anamika from the team has been really helpful with all the queries. **What do you dislike about Locobuzz?** Sometimes the Working hour TAT report is not exactly appropriate **What problems is Locobuzz solving and how is that benefiting you?** To analyse all the brand mentions on different channels and then reporting it with relevant categories really help us to understand the requirements of the consumer and helps the overall business growth. ### 41. Best tool to handle social media campaign **Rating:** 4.0/5.0 stars **Reviewed by:** Syed F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** 1. Easy access to handle all queries/complaints across all the social media channels 2. The nature of the customer's voice can be identified with the sentiments option 3. LB provides a well-equipped reporting structure for review 5. Ticket summary is the best feature of the tool **What do you dislike about Locobuzz?** One drawback of the tool - It does not generate channel-wise ticket closure TAT. However, the available option is quite complex to get the SLA report. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz plays a crucial role in addressing queries/complaints on a timely basis. Handling a complaint within a defined TAT helps to avoid unnecessary escalation which may impact the brand image. ### 42. Best Platform used ever till date **Rating:** 5.0/5.0 stars **Reviewed by:** Srikanth P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** social analytics - AI powered data fetching is really cool feature. along with the data widgets will helps out in forcasting the number sooner. Ticketing - auto tagging with the keywords and setiment based filter are cool feature of the tool. PS : The Spoc from locobuzzz team khushi was really helpful when ever there was need. **What do you dislike about Locobuzz?** as of now there are no dislikes about the tool as there are at there best. **What problems is Locobuzz solving and how is that benefiting you?** locobuzzz is helping out with the social listeing along with the ticketing system and data analytics. ### 43. My experience with LocoBuzz has been great. **Rating:** 4.0/5.0 stars **Reviewed by:** Shalmali H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** I like the user friendly interface & how it conveys the customer sentiment depending upon the conversations going on our socials. The customer support has been great & prompt. It helps me keep a track on the ongoing engagement on all my social media channels. **What do you dislike about Locobuzz?** The ticket raising time is still a bit longer, I would like if it was a bit more faster. **What problems is Locobuzz solving and how is that benefiting you?** It helps me keep a track of all customer complains & queries & respond them at the earliest. ### 44. Nice. **Rating:** 3.5/5.0 stars **Reviewed by:** Khushboo S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Locobuzz?** Only the support team. They always try to solve the issue. **What do you dislike about Locobuzz?** If we have missed any details in our ticket, there is no option to check our last closed ticket to rectify the error or fill the details. We have to check a common bucket in which it is hard to find our own tickets. There is no ease of integration of negative reviews from the portal. **What problems is Locobuzz solving and how is that benefiting you?** helping to merge the protals faster. ### 45. Great tool for tracking all brand accounts and mentions in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Abhiteja C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** The option to resolve all account messages, comments and tags at one place is really helpful and time-saving. **What do you dislike about Locobuzz?** So far have not had any issues with the tool. The support team has been quick to resolve any issues or bugs when they arise. **What problems is Locobuzz solving and how is that benefiting you?** Allowing us to view all brand mentions in one place. Take action on negative feedback on the brands quickly. Helping to save canned responses for generic replies to customers on Google, Facebook, Youtube and Linkedin. ### 46. Maximizing Engagement and Insights - A Comprehensive Review of Locobuzz **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** Best Tool In the market for ORM. The UI and customer support of locobuzz is amazing. Ritika dhadwal is so amazing Accounts manager. Very helpful and professional. **What do you dislike about Locobuzz?** As such Nothing. Everything is good and top notch. **What problems is Locobuzz solving and how is that benefiting you?** 1.Centralizing social media monitoring, 2.Providing in-depth analytics, 3.Enhancing team collaboration with streamlined workflows, 4.Offering competitor insights, . 5.Improving our content strategy with targeted insights 6.Assisting in crisis management with real-time alerts 7. Protecting the Brand Reputation ### 47. Positive experience **Rating:** 3.5/5.0 stars **Reviewed by:** Arti G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Locobuzz?** Customer support was helpful.----------- **What do you dislike about Locobuzz?** 1)Unable to see my closed tickets separately. 2)Tickets get assigned to another representative if I set the status 'Outcalling'/'break'. It should only be assigned to another agent in case of 'Complete log out'. 3) Unable to edit any reply once it has been sent. **What problems is Locobuzz solving and how is that benefiting you?** Ease of integration of all social media platforms. ### 48. Locobuzz review. **Rating:** 5.0/5.0 stars **Reviewed by:** Akash S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Locobuzz?** Locobuzz is a great tool to have, It's very easy to use, and everything is sorted. It makes your work way easy. **What do you dislike about Locobuzz?** The tool is absolutely fine. I don't see any dislike as of now. **What problems is Locobuzz solving and how is that benefiting you?** Getting all the queries from social media in a single place/tool. It saves a lot of time and energy. ### 49. Amazing and helpful team! **Rating:** 5.0/5.0 stars **Reviewed by:** Devesh P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** We using Locobuzz for social listening and competion analysis for which it was helpful and great. **What do you dislike about Locobuzz?** Keywords needs to be approved all the time and it takes time to fetch data via keywords. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz helps with sentiment analysis and give a approprite share of voice chart which is great. The team there is very helpful 24/7. ### 50. Best CRM & Listening Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurvi M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Locobuzz?** Ease of resolving tickets and bifurcation of listening and CRM Mentions on the tool. **What do you dislike about Locobuzz?** As of now nothing I dislike about locobuzz. **What problems is Locobuzz solving and how is that benefiting you?** It helps us to track mentions on a real time basis. We can integrate every social media platform and can reply through the tool even for App store. ## Locobuzz Discussions - [What is Locobuzz used for?](https://www.g2.com/discussions/what-is-locobuzz-used-for) - 1 comment - [View Locobuzz pricing details and edition comparison](https://www.g2.com/products/locobuzz/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+06%3A13%3A34+-0500&secure%5Bsession_id%5D=1750b889-94df-4d6f-9219-482c08415c4c&secure%5Btoken%5D=814e06187430404baf0cf2803e8492b635a141cb0d3d3fd2dbc2987e1e3bb18f&format=llm_user) ## Locobuzz Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Media Channels** - Broadcast Media - Print Media - Online Media **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Brand Signals** - Comparison - AI - Brand Health **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Process** - Mentions - Tickets - Macros **Geographic Coverage** - Local Media - National Media - International Media **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Brand Analytics** - Trend Analysis - Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Locobuzz Alternatives - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,360 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (704 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,132 reviews)