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Best Proactive Notification Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Proactive notification software, or proactive multi-channel communication software, helps raise awareness for customers and companies by providing useful information or alerting individuals to some upcoming activity or action. This software enables users to get notifications to which they have subscribed and alert customers of upcoming deadlines, payments, product updates, and noteworthy promotions, in addition to suspicious activity on their accounts. Proactive notification software can also alert customers about the events and other information of a company to help optimize customer service and increase sales. This type of software can deliver notifications in the form of SMS (text), voice messaging, email, or fax notifications, and can often allow for a two-way chat.

To qualify for inclusion in the Proactive Notification category, a product must:

Allow users to receive reminders, alerts, and notifications in the form of one or more of the following methods: email, SMS, voice message, etc.
Integrate with customer database software, like CRM Software, in order to extract customer-related data
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Featured Proactive Notification Software At A Glance

Free Plan Available:
RedFlag
Sponsored
Highest Performer:
Easiest to Use:
Top Trending:
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Highest Performer:
Easiest to Use:
Top Trending:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
98 Listings in Proactive Notification Available
(6,685)4.3 out of 5
Optimized for quick response
2nd Easiest To Use in Proactive Notification software
View top Consulting Services for Zendesk for Customer Service
Save to My Lists
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a comprehensive platform that unifies various channels for seamless support, offering tools for automation, agent assistance, and scalability for growing businesses.
    • Users like Zendesk's user-friendly interface, its ability to centralize all customer interactions in one platform, and its powerful ticketing system that allows for efficient management and resolution of customer issues.
    • Users mentioned that Zendesk can sometimes be slow, its pricing can quickly become expensive, and its setup and customization can be complex and overwhelming for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zendesk for Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    515
    Features
    389
    Customer Support
    280
    Helpful
    270
    Ticket Management
    247
    Cons
    Missing Features
    210
    Limited Features
    177
    Learning Curve
    169
    Limited Customization
    149
    Ticketing Issues
    134
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Ease of Admin
    Average: 8.8
    8.6
    Ease of Use
    Average: 9.0
    8.3
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,046 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a comprehensive platform that unifies various channels for seamless support, offering tools for automation, agent assistance, and scalability for growing businesses.
  • Users like Zendesk's user-friendly interface, its ability to centralize all customer interactions in one platform, and its powerful ticketing system that allows for efficient management and resolution of customer issues.
  • Users mentioned that Zendesk can sometimes be slow, its pricing can quickly become expensive, and its setup and customization can be complex and overwhelming for new users.
Zendesk for Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
515
Features
389
Customer Support
280
Helpful
270
Ticket Management
247
Cons
Missing Features
210
Limited Features
177
Learning Curve
169
Limited Customization
149
Ticketing Issues
134
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.2
Ease of Admin
Average: 8.8
8.6
Ease of Use
Average: 9.0
8.3
Segmentation
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,046 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
(1,248)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Proactive Notification software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textedly is a cloud-based SMS marketing and communications platform that enables organizations to send bulk SMS and MMS messages, manage contact lists, and automate message workflows. As a type of

    Users
    • Owner
    • CEO
    Industries
    • Non-Profit Organization Management
    • Real Estate
    Market Segment
    • 66% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Textedly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    430
    Ease of Use
    400
    Helpful
    351
    Communication
    163
    Text Messaging
    152
    Cons
    Expensive
    118
    Missing Features
    95
    SMS Issues
    80
    Learning Curve
    66
    Limited Texting Features
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Textedly features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Ease of Admin
    Average: 8.8
    9.0
    Ease of Use
    Average: 9.0
    6.9
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Textedly
    Company Website
    Year Founded
    2015
    HQ Location
    Los Angeles, CA
    Twitter
    @textedly_
    409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textedly is a cloud-based SMS marketing and communications platform that enables organizations to send bulk SMS and MMS messages, manage contact lists, and automate message workflows. As a type of

Users
  • Owner
  • CEO
Industries
  • Non-Profit Organization Management
  • Real Estate
Market Segment
  • 66% Small-Business
  • 28% Mid-Market
Textedly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
430
Ease of Use
400
Helpful
351
Communication
163
Text Messaging
152
Cons
Expensive
118
Missing Features
95
SMS Issues
80
Learning Curve
66
Limited Texting Features
62
Textedly features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.1
Ease of Admin
Average: 8.8
9.0
Ease of Use
Average: 9.0
6.9
Segmentation
Average: 8.6
Seller Details
Seller
Textedly
Company Website
Year Founded
2015
HQ Location
Los Angeles, CA
Twitter
@textedly_
409 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®

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(929)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Proactive Notification software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 ye

    Users
    • Pastor
    • Owner
    Industries
    • Religious Institutions
    • Non-Profit Organization Management
    Market Segment
    • 57% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • DialMyCalls Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    166
    Customer Support
    83
    Simple
    68
    Easy Setup
    56
    Text Messaging
    55
    Cons
    Messaging Issues
    26
    Expensive
    20
    Learning Curve
    18
    SMS Issues
    18
    Limited Texting Features
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DialMyCalls features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Ease of Admin
    Average: 8.8
    9.4
    Ease of Use
    Average: 9.0
    7.8
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2007
    HQ Location
    Jupiter, FL
    Twitter
    @DialMyCalls
    5,269 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 ye

Users
  • Pastor
  • Owner
Industries
  • Religious Institutions
  • Non-Profit Organization Management
Market Segment
  • 57% Small-Business
  • 36% Mid-Market
DialMyCalls Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
166
Customer Support
83
Simple
68
Easy Setup
56
Text Messaging
55
Cons
Messaging Issues
26
Expensive
20
Learning Curve
18
SMS Issues
18
Limited Texting Features
16
DialMyCalls features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.4
Ease of Admin
Average: 8.8
9.4
Ease of Use
Average: 9.0
7.8
Segmentation
Average: 8.6
Seller Details
Company Website
Year Founded
2007
HQ Location
Jupiter, FL
Twitter
@DialMyCalls
5,269 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables the decoupling and scaling of microservices, distributed systems, and serverless applications. It allows devel

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Amazon Simple Queue Service (SQS) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Cloud Storage
    9
    Cloud Services
    6
    Easy Access
    6
    Customer Support
    5
    Cons
    Expensive
    9
    Complexity Issues
    3
    Connectivity Issues
    3
    Slow Internet Speed
    3
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amazon Simple Queue Service (SQS) features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Ease of Admin
    Average: 8.8
    9.0
    Ease of Use
    Average: 9.0
    7.1
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,218,743 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152,002 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables the decoupling and scaling of microservices, distributed systems, and serverless applications. It allows devel

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Small-Business
  • 32% Mid-Market
Amazon Simple Queue Service (SQS) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Cloud Storage
9
Cloud Services
6
Easy Access
6
Customer Support
5
Cons
Expensive
9
Complexity Issues
3
Connectivity Issues
3
Slow Internet Speed
3
Complexity
2
Amazon Simple Queue Service (SQS) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Ease of Admin
Average: 8.8
9.0
Ease of Use
Average: 9.0
7.1
Segmentation
Average: 8.6
Seller Details
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,218,743 Twitter followers
LinkedIn® Page
www.linkedin.com
152,002 employees on LinkedIn®
Ownership
NASDAQ: AMZN
(814)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Proactive Notification software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Text-Em-All is a purpose-driven SMS marketing, mass texting, and automated calling service designed to help organizations communicate effectively with large groups of contacts. This platform serves a

    Users
    • Owner
    • Pastor
    Industries
    • Religious Institutions
    • Non-Profit Organization Management
    Market Segment
    • 47% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Text-Em-All Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    50
    Text Messaging
    37
    Communication
    28
    Simple
    26
    Customer Support
    20
    Cons
    Expensive
    21
    Pricing Issues
    13
    Messaging Issues
    12
    Character Limitation
    11
    Limited Texting Features
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Text-Em-All features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Ease of Admin
    Average: 8.8
    9.5
    Ease of Use
    Average: 9.0
    8.2
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Frisco, TX
    Twitter
    @TextEmAll
    1,448 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Text-Em-All is a purpose-driven SMS marketing, mass texting, and automated calling service designed to help organizations communicate effectively with large groups of contacts. This platform serves a

Users
  • Owner
  • Pastor
Industries
  • Religious Institutions
  • Non-Profit Organization Management
Market Segment
  • 47% Small-Business
  • 43% Mid-Market
Text-Em-All Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
50
Text Messaging
37
Communication
28
Simple
26
Customer Support
20
Cons
Expensive
21
Pricing Issues
13
Messaging Issues
12
Character Limitation
11
Limited Texting Features
11
Text-Em-All features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.6
Ease of Admin
Average: 8.8
9.5
Ease of Use
Average: 9.0
8.2
Segmentation
Average: 8.6
Seller Details
Company Website
Year Founded
2005
HQ Location
Frisco, TX
Twitter
@TextEmAll
1,448 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
(1,117)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Proactive Notification software
View top Consulting Services for OneSignal
Save to My Lists
20% Off: From $7.20 USD/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notific

    Users
    • Software Engineer
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • OneSignal Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    168
    Notifications
    131
    Notification Features
    122
    Easy Setup
    74
    Features
    68
    Cons
    Missing Features
    44
    Learning Curve
    39
    Limited Features
    38
    Expensive
    23
    Notification Issues
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OneSignal features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Ease of Admin
    Average: 8.8
    9.3
    Ease of Use
    Average: 9.0
    9.0
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OneSignal
    Company Website
    Year Founded
    2014
    HQ Location
    San Mateo, California
    Twitter
    @onesignal
    5,537 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    162 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notific

Users
  • Software Engineer
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 26% Mid-Market
OneSignal Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
168
Notifications
131
Notification Features
122
Easy Setup
74
Features
68
Cons
Missing Features
44
Learning Curve
39
Limited Features
38
Expensive
23
Notification Issues
21
OneSignal features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.0
Ease of Admin
Average: 8.8
9.3
Ease of Use
Average: 9.0
9.0
Segmentation
Average: 8.6
Seller Details
Seller
OneSignal
Company Website
Year Founded
2014
HQ Location
San Mateo, California
Twitter
@onesignal
5,537 Twitter followers
LinkedIn® Page
www.linkedin.com
162 employees on LinkedIn®
(456)4.6 out of 5
7th Easiest To Use in Proactive Notification software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 74% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wati is a WhatsApp API platform designed to automate customer communication and manage conversations at scale, with features such as automation, shared inbox, and integration with CRM platforms.
    • Users like Wati's user-friendly interface, easy setup, and its ability to automate and manage high volumes of WhatsApp conversations, assign chats to team members, track conversations, and promote businesses through WhatsApp.
    • Reviewers experienced issues with high pricing, complicated automation setup, lack of detailed analytics in reports, occasional slow performance, and limitations in automation builder for handling complex conditions or multiple scenarios.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Wati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    153
    Automation
    100
    Customer Support
    83
    Features
    82
    Easy Setup
    74
    Cons
    Expensive
    57
    Cost
    45
    Pricing Issues
    32
    Missing Features
    27
    Messaging Issues
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Wati features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Ease of Admin
    Average: 8.8
    9.2
    Ease of Use
    Average: 9.0
    8.4
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    527 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 74% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wati is a WhatsApp API platform designed to automate customer communication and manage conversations at scale, with features such as automation, shared inbox, and integration with CRM platforms.
  • Users like Wati's user-friendly interface, easy setup, and its ability to automate and manage high volumes of WhatsApp conversations, assign chats to team members, track conversations, and promote businesses through WhatsApp.
  • Reviewers experienced issues with high pricing, complicated automation setup, lack of detailed analytics in reports, occasional slow performance, and limitations in automation builder for handling complex conditions or multiple scenarios.
Wati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
153
Automation
100
Customer Support
83
Features
82
Easy Setup
74
Cons
Expensive
57
Cost
45
Pricing Issues
32
Missing Features
27
Messaging Issues
25
Wati features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.1
Ease of Admin
Average: 8.8
9.2
Ease of Use
Average: 9.0
8.4
Segmentation
Average: 8.6
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
527 Twitter followers
LinkedIn® Page
www.linkedin.com
226 employees on LinkedIn®
(369)4.7 out of 5
4th Easiest To Use in Proactive Notification software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

    Users
    • Operations Manager
    • CEO
    Industries
    • Health, Wellness and Fitness
    • Hospital & Health Care
    Market Segment
    • 68% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Textline Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    166
    Customer Support
    145
    Helpful
    141
    Communication
    92
    Features
    87
    Cons
    Missing Features
    42
    Messaging Issues
    34
    Notification Issues
    31
    Limited Features
    25
    SMS Issues
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Textline features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Ease of Admin
    Average: 8.8
    9.3
    Ease of Use
    Average: 9.0
    7.4
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Textline
    Company Website
    Year Founded
    2015
    HQ Location
    Los Angeles, CA
    Twitter
    @textline
    284 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

Users
  • Operations Manager
  • CEO
Industries
  • Health, Wellness and Fitness
  • Hospital & Health Care
Market Segment
  • 68% Small-Business
  • 26% Mid-Market
Textline Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
166
Customer Support
145
Helpful
141
Communication
92
Features
87
Cons
Missing Features
42
Messaging Issues
34
Notification Issues
31
Limited Features
25
SMS Issues
21
Textline features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.1
Ease of Admin
Average: 8.8
9.3
Ease of Use
Average: 9.0
7.4
Segmentation
Average: 8.6
Seller Details
Seller
Textline
Company Website
Year Founded
2015
HQ Location
Los Angeles, CA
Twitter
@textline
284 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
(1,509)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
    • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
    • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    92
    Reliability
    64
    Efficiency
    59
    Helpful
    55
    Cons
    Limited Features
    59
    Missing Features
    47
    Inadequate Reporting
    35
    Complexity
    32
    Missing Functionality
    32
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Ease of Admin
    Average: 8.8
    8.9
    Ease of Use
    Average: 9.0
    8.7
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,360 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
  • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
  • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
92
Reliability
64
Efficiency
59
Helpful
55
Cons
Limited Features
59
Missing Features
47
Inadequate Reporting
35
Complexity
32
Missing Functionality
32
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.4
Ease of Admin
Average: 8.8
8.9
Ease of Use
Average: 9.0
8.7
Segmentation
Average: 8.6
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,360 Twitter followers
LinkedIn® Page
www.linkedin.com
8,439 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Every conversation matters.™ Mongoose empowers higher ed institutions with AI-driven engagement solutions that help students, alumni, and staff connect meaningfully—at the right time, on the right

    Users
    No information available
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 55% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mongoose Conversation Intelligence Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Easy Communication
    6
    Automation
    4
    Features
    4
    Communication Efficiency
    3
    Cons
    Integration Issues
    2
    Missing Features
    2
    Poor Integration
    2
    API Integration Issues
    1
    Chat Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mongoose Conversation Intelligence Platform features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Ease of Admin
    Average: 8.8
    9.4
    Ease of Use
    Average: 9.0
    9.3
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mongoose
    Year Founded
    2009
    HQ Location
    Orchard Park, New York
    Twitter
    @hellomongoose
    492 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Every conversation matters.™ Mongoose empowers higher ed institutions with AI-driven engagement solutions that help students, alumni, and staff connect meaningfully—at the right time, on the right

Users
No information available
Industries
  • Higher Education
  • Education Management
Market Segment
  • 55% Mid-Market
  • 22% Enterprise
Mongoose Conversation Intelligence Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Easy Communication
6
Automation
4
Features
4
Communication Efficiency
3
Cons
Integration Issues
2
Missing Features
2
Poor Integration
2
API Integration Issues
1
Chat Issues
1
Mongoose Conversation Intelligence Platform features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Ease of Admin
Average: 8.8
9.4
Ease of Use
Average: 9.0
9.3
Segmentation
Average: 8.6
Seller Details
Seller
Mongoose
Year Founded
2009
HQ Location
Orchard Park, New York
Twitter
@hellomongoose
492 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
(556)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Proactive Notification software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore is an AI-powered platform designed to transform customer experience and personalization in the world o

    Users
    • Marketing Manager
    • Digital Marketing Manager
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 49% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Netcore Customer Engagement Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    171
    Helpful
    126
    Customer Support
    125
    Customer Engagement
    119
    Features
    118
    Cons
    Missing Features
    51
    Slow Performance
    44
    Learning Curve
    39
    Slow Loading
    39
    Limited Features
    32
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Netcore Customer Engagement Platform features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Ease of Admin
    Average: 8.8
    8.9
    Ease of Use
    Average: 9.0
    9.4
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1998
    HQ Location
    Mumbai, Maharashtra
    Twitter
    @netcore_cloud
    1,837 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,248 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore is an AI-powered platform designed to transform customer experience and personalization in the world o

Users
  • Marketing Manager
  • Digital Marketing Manager
Industries
  • Financial Services
  • Insurance
Market Segment
  • 49% Mid-Market
  • 34% Enterprise
Netcore Customer Engagement Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
171
Helpful
126
Customer Support
125
Customer Engagement
119
Features
118
Cons
Missing Features
51
Slow Performance
44
Learning Curve
39
Slow Loading
39
Limited Features
32
Netcore Customer Engagement Platform features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.9
Ease of Admin
Average: 8.8
8.9
Ease of Use
Average: 9.0
9.4
Segmentation
Average: 8.6
Seller Details
Company Website
Year Founded
1998
HQ Location
Mumbai, Maharashtra
Twitter
@netcore_cloud
1,837 Twitter followers
LinkedIn® Page
www.linkedin.com
1,248 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Azure Notification Hubs is a massively scalable mobile push notification engine for quickly sending millions of notifications to iOS, Android, Windows, or Kindle devices, working with APNs (Apple Push

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 40% Enterprise
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Azure Notification Hubs features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Ease of Admin
    Average: 8.8
    7.9
    Ease of Use
    Average: 9.0
    8.9
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,084,352 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Azure Notification Hubs is a massively scalable mobile push notification engine for quickly sending millions of notifications to iOS, Android, Windows, or Kindle devices, working with APNs (Apple Push

Users
No information available
Industries
  • Computer Software
Market Segment
  • 40% Enterprise
  • 33% Mid-Market
Azure Notification Hubs features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Ease of Admin
Average: 8.8
7.9
Ease of Use
Average: 9.0
8.9
Segmentation
Average: 8.6
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,084,352 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
(99)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Proactive Notification software
Save to My Lists
Entry Level Price:Starting at $158.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    One platform. All the things. Boulevard offers the fastest-growing client experience platform purpose-built for salons, spas, medspas, and other appointment-based, self-care businesses. The modern, in

    Users
    • Owner
    Industries
    • Health, Wellness and Fitness
    • Consumer Services
    Market Segment
    • 79% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Boulevard Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Booking Ease
    9
    Customer Support
    9
    Helpful
    9
    Features
    8
    Cons
    Missing Features
    8
    Payment Issues
    5
    Inaccurate Reporting
    4
    Communication Issues
    3
    Feature Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Boulevard features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Ease of Admin
    Average: 8.8
    9.0
    Ease of Use
    Average: 9.0
    8.7
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    Los Angeles, US
    LinkedIn® Page
    www.linkedin.com
    491 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

One platform. All the things. Boulevard offers the fastest-growing client experience platform purpose-built for salons, spas, medspas, and other appointment-based, self-care businesses. The modern, in

Users
  • Owner
Industries
  • Health, Wellness and Fitness
  • Consumer Services
Market Segment
  • 79% Small-Business
  • 17% Mid-Market
Boulevard Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Booking Ease
9
Customer Support
9
Helpful
9
Features
8
Cons
Missing Features
8
Payment Issues
5
Inaccurate Reporting
4
Communication Issues
3
Feature Issues
3
Boulevard features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.7
Ease of Admin
Average: 8.8
9.0
Ease of Use
Average: 9.0
8.7
Segmentation
Average: 8.6
Seller Details
Company Website
Year Founded
2016
HQ Location
Los Angeles, US
LinkedIn® Page
www.linkedin.com
491 employees on LinkedIn®
(83)4.7 out of 5
11th Easiest To Use in Proactive Notification software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into rev

    Users
    No information available
    Industries
    • Apparel & Fashion
    • Consumer Goods
    Market Segment
    • 58% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ClickPost Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Tracking
    18
    Customer Support
    13
    Service Quality
    10
    Easy Integrations
    8
    Cons
    Limited Customization
    4
    Missing Features
    4
    Delay Issues
    3
    Delays
    3
    UX Improvement
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ClickPost features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Ease of Admin
    Average: 8.8
    9.3
    Ease of Use
    Average: 9.0
    10.0
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ClickPost
    Company Website
    HQ Location
    Recife , Pernambuco
    Twitter
    @ClickPost
    201 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into rev

Users
No information available
Industries
  • Apparel & Fashion
  • Consumer Goods
Market Segment
  • 58% Mid-Market
  • 24% Small-Business
ClickPost Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Tracking
18
Customer Support
13
Service Quality
10
Easy Integrations
8
Cons
Limited Customization
4
Missing Features
4
Delay Issues
3
Delays
3
UX Improvement
3
ClickPost features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.5
Ease of Admin
Average: 8.8
9.3
Ease of Use
Average: 9.0
10.0
Segmentation
Average: 8.6
Seller Details
Seller
ClickPost
Company Website
HQ Location
Recife , Pernambuco
Twitter
@ClickPost
201 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
(523)4.5 out of 5
Optimized for quick response
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Entry Level Price:Free Upto 10,000 Month...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more.

    Users
    • Product Manager
    • Digital Marketing Manager
    Industries
    • Financial Services
    • Online Media
    Market Segment
    • 55% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MoEngage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    61
    Features
    45
    Helpful
    41
    Analytics
    37
    Customer Support
    35
    Cons
    Missing Features
    23
    Learning Curve
    17
    Limitations
    12
    Difficult Learning
    11
    Expensive
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MoEngage features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Ease of Admin
    Average: 8.8
    9.0
    Ease of Use
    Average: 9.0
    9.5
    Segmentation
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    MoEngage
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @moengage
    2,548 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    894 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more.

Users
  • Product Manager
  • Digital Marketing Manager
Industries
  • Financial Services
  • Online Media
Market Segment
  • 55% Mid-Market
  • 24% Small-Business
MoEngage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
61
Features
45
Helpful
41
Analytics
37
Customer Support
35
Cons
Missing Features
23
Learning Curve
17
Limitations
12
Difficult Learning
11
Expensive
11
MoEngage features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Ease of Admin
Average: 8.8
9.0
Ease of Use
Average: 9.0
9.5
Segmentation
Average: 8.6
Seller Details
Seller
MoEngage
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@moengage
2,548 Twitter followers
LinkedIn® Page
www.linkedin.com
894 employees on LinkedIn®