# Best Proactive Notification Software for Small Business

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Products classified in the overall Proactive Notification category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Proactive Notification to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Proactive Notification category.

In addition to qualifying for inclusion in the Proactive Notification Software category, to qualify for inclusion in the Small Business Proactive Notification Software category, a product must have at least 10 reviews left by a reviewer from a small business.





## Category Overview

**Total Products under this Category:** 99


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 23,000+ Authentic Reviews
- 99+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

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### Wati

Started as WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system beyond one platform. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support, all inside WhatsApp and connected messaging channels. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google. Unlock Revenue Growth with Wati, your AI co-pilot.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=9&secure%5Bdisplayable_resource_id%5D=9&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=9&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=144283&secure%5Bresource_id%5D=9&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fproactive-notification%2Fmid-market&secure%5Btoken%5D=62ebb43dbef9c436ce4da3c355232e4cce0eb66654beea16ec2515df52419a9e&secure%5Burl%5D=https%3A%2F%2Fwww.wati.io%2Fwhatsapp-automation%2F%3Futm_source%3Dg2%26utm_medium%3Dreferral%26utm_campaign%3Dpaid_ad&secure%5Burl_type%5D=custom_url)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Textedly](https://www.g2.com/products/textedly/reviews)
  Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,309

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Segmentation:** 6.9/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Textedly](https://www.g2.com/sellers/textedly)
- **Company Website:** https://www.textedly.com/
- **Year Founded:** 2015
- **HQ Location:** Los Angeles, CA
- **Twitter:** @textedly_ (403 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18029956/ (16 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Non-Profit Organization Management, Real Estate
  - **Company Size:** 66% Small-Business, 28% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (388 reviews)
- Ease of Use (377 reviews)
- Helpful (307 reviews)
- Communication (157 reviews)
- Text Messaging (149 reviews)

**Cons:**

- Expensive (105 reviews)
- Missing Features (88 reviews)
- SMS Issues (71 reviews)
- Limited Texting Features (65 reviews)
- Learning Curve (59 reviews)

### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 6,481

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Segmentation:** 8.3/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** https://www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk (102,891 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (6,662 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Success Manager, Customer Service Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 45% Mid-Market, 41% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (532 reviews)
- Features (402 reviews)
- Customer Support (286 reviews)
- Helpful (280 reviews)
- Ticket Management (257 reviews)

**Cons:**

- Missing Features (217 reviews)
- Learning Curve (183 reviews)
- Limited Features (182 reviews)
- Limited Customization (159 reviews)
- Complexity (139 reviews)

### 3. [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews)
  DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 954

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Segmentation:** 7.8/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [OnTimeTelecom](https://www.g2.com/sellers/ontimetelecom)
- **Company Website:** https://www.dialmycalls.com/
- **Year Founded:** 2007
- **HQ Location:** Jupiter, FL
- **Twitter:** @DialMyCalls (5,254 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1115397/ (13 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Pastor, Owner
  - **Top Industries:** Religious Institutions, Non-Profit Organization Management
  - **Company Size:** 57% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (141 reviews)
- Customer Support (72 reviews)
- Easy Setup (60 reviews)
- Simple (59 reviews)
- Affordable (47 reviews)

**Cons:**

- Messaging Issues (19 reviews)
- Learning Curve (17 reviews)
- Expensive (16 reviews)
- Complex Interface (13 reviews)
- Notification Issues (13 reviews)

### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,448

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Segmentation:** 8.7/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,257 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,509 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Case Advocate
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 46% Mid-Market, 40% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (144 reviews)
- Features (103 reviews)
- Reliability (79 reviews)
- Efficiency (74 reviews)
- Intuitive (62 reviews)

**Cons:**

- Limited Features (58 reviews)
- Missing Features (55 reviews)
- Complexity (44 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (38 reviews)

### 5. [Text-Em-All](https://www.g2.com/products/text-em-all/reviews)
  Text-Em-All is a purpose-driven SMS marketing, mass texting, and automated calling service designed to help organizations communicate effectively with large groups of contacts. This platform serves a diverse range of users, including schools, non-profits, businesses, and community organizations, enabling them to reach their audiences swiftly and efficiently. By providing a streamlined communication solution, Text-Em-All addresses the need for timely and effective messaging in various contexts. The service is particularly valuable for organizations that require rapid dissemination of important information, such as emergency alerts, event notifications, or updates on critical changes. For instance, schools can utilize Text-Em-All to keep parents informed about school closures or safety protocols, ensuring that vital information reaches families without delay. Non-profits can engage volunteers and supporters with updates on initiatives or fundraising efforts, fostering a sense of community and involvement. Businesses can also leverage the platform to communicate with employees or customers, enhancing engagement and driving growth through effective SMS marketing. The versatility of Text-Em-All makes it an essential tool for any organization looking to enhance their communication strategy. Key features of Text-Em-All include a user-friendly interface that simplifies the process of creating and sending messages, making it accessible for users with varying levels of technical expertise. The platform offers robust analytics that allow organizations to track engagement and response rates, providing valuable insights into the effectiveness of their messaging campaigns. Additionally, Text-Em-All supports various messaging formats, including text and voice, offering flexibility in how information is shared. This adaptability ensures that organizations can tailor their communication to best suit their audience's preferences. What sets Text-Em-All apart in the mass messaging category is not only its functionality but also its strong organizational culture. The company prioritizes compassion, authenticity, and shared excellence, creating a positive work environment that reflects in its customer interactions. By refraining from delivering spam or political messages, Text-Em-All emphasizes a commitment to community well-being, ensuring that the focus remains on delivering value to users and their audiences. This dedication to being a joy to do business with enhances the overall user experience, making it easier for organizations to adopt and integrate the service into their communication practices. In a fast-paced communication landscape, Text-Em-All fosters a sense of trust and reliability by placing people above profit and greatness over growth. This approach not only enhances the effectiveness of communication efforts but also builds lasting relationships between organizations and their audiences.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 815

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)
- **Segmentation:** 8.2/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Text-Em-All](https://www.g2.com/sellers/text-em-all)
- **Company Website:** https://www.text-em-all.com/mass-texting-service
- **Year Founded:** 2005
- **HQ Location:** Frisco, TX
- **Twitter:** @TextEmAll (1,443 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/236007/ (62 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Pastor
  - **Top Industries:** Religious Institutions, Non-Profit Organization Management
  - **Company Size:** 47% Small-Business, 43% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (53 reviews)
- Text Messaging (38 reviews)
- Communication (27 reviews)
- Simple (26 reviews)
- Easy Setup (24 reviews)

**Cons:**

- Expensive (19 reviews)
- Messaging Issues (15 reviews)
- Limited Texting Features (11 reviews)
- Pricing Issues (11 reviews)
- Character Limitation (9 reviews)

### 6. [Amazon Simple Queue Service (SQS)](https://www.g2.com/products/amazon-simple-queue-service-sqs/reviews)
  Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables the decoupling and scaling of microservices, distributed systems, and serverless applications. It allows developers to send, store, and receive messages between software components at any volume, ensuring reliable communication without the need to manage underlying infrastructure. Key Features and Functionality: - Queue Types: SQS offers two types of queues: - Standard Queues: Provide high throughput, at-least-once delivery, and best-effort ordering, making them suitable for applications where occasional duplicate messages and out-of-order delivery are acceptable. - FIFO Queues: Ensure exactly-once processing and preserve the exact order of messages, ideal for applications where the order of operations is critical. - Scalability: Automatically scales to handle any volume of messages, processing thousands to millions of messages per second without manual intervention. - Reliability: Messages are redundantly stored across multiple servers and Availability Zones, ensuring high availability and durability. - Security: Supports server-side encryption (SSE) using AWS Key Management Service (KMS) to protect the contents of messages. - Integration: Seamlessly integrates with other AWS services such as Lambda, EC2, ECS, SNS, and EventBridge, facilitating the development of complex, event-driven architectures. - Cost-Effectiveness: Operates on a pay-per-use model, eliminating the need for upfront costs and capacity planning, thus reducing operational overhead. Primary Value and Problem Solved: Amazon SQS simplifies the process of building scalable and reliable distributed systems by decoupling application components. It eliminates the complexity of managing message-oriented middleware, allowing development teams to focus on innovation rather than infrastructure maintenance. By providing a secure, durable, and highly available message queuing service, SQS ensures that messages are reliably delivered between components, even in the face of varying workloads and system failures. This leads to increased application reliability, improved scalability, and faster development cycles.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 123

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Segmentation:** 7.1/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,223,984 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 37% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (13 reviews)
- Cloud Storage (9 reviews)
- Cloud Services (6 reviews)
- Easy Access (6 reviews)
- Customer Support (5 reviews)

**Cons:**

- Expensive (9 reviews)
- Complexity Issues (3 reviews)
- Connectivity Issues (3 reviews)
- Slow Internet Speed (3 reviews)
- Complexity (2 reviews)

### 7. [OneSignal](https://www.g2.com/products/onesignal/reviews)
  OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notifications, in-app messaging, SMS, Apple's Live Activities, and other channels via Webhooks. The platform is fast and easy for Developers to set up, and features an intuitive interface so Marketers are empowered to send messages without additional developer time. In addition to offering critical integrations, OneSignal also features an open API to allow greater messaging flexibility.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 1,159

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Segmentation:** 9.0/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [OneSignal](https://www.g2.com/sellers/onesignal)
- **Company Website:** https://www.onesignal.com
- **Year Founded:** 2014
- **HQ Location:** San Mateo, California
- **Twitter:** @onesignal (5,538 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6424376/ (172 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, CEO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 54% Small-Business, 25% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (180 reviews)
- Notifications (141 reviews)
- Notification Features (131 reviews)
- Easy Setup (81 reviews)
- Automation (68 reviews)

**Cons:**

- Missing Features (44 reviews)
- Learning Curve (42 reviews)
- Limited Features (39 reviews)
- Expensive (26 reviews)
- Notification Issues (23 reviews)

### 8. [Wati](https://www.g2.com/products/wati/reviews)
  Started as WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system beyond one platform. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support, all inside WhatsApp and connected messaging channels. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google. Unlock Revenue Growth with Wati, your AI co-pilot.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 450

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Segmentation:** 8.2/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Company Website:** https://www.wati.io/
- **Year Founded:** 2020
- **HQ Location:** Hong Kong, HK
- **Twitter:** @Wati_io (582 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/watiglobal/ (251 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Founder, CEO
  - **Top Industries:** Education Management, Information Technology and Services
  - **Company Size:** 74% Small-Business, 19% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (102 reviews)
- Automation (71 reviews)
- Customer Support (65 reviews)
- Easy Setup (64 reviews)
- Features (54 reviews)

**Cons:**

- Expensive (39 reviews)
- Cost (32 reviews)
- Pricing Issues (23 reviews)
- Missing Features (16 reviews)
- Poor Customer Support (16 reviews)

### 9. [Textline](https://www.g2.com/products/textline/reviews)
  Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 374

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Segmentation:** 7.3/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Textline](https://www.g2.com/sellers/textline)
- **Company Website:** https://textline.com/
- **Year Founded:** 2015
- **HQ Location:**  Los Angeles, CA
- **Twitter:** @textline (278 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/7583438/ (64 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Operations Manager, CEO
  - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
  - **Company Size:** 68% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (141 reviews)
- Customer Support (127 reviews)
- Helpful (125 reviews)
- Communication (85 reviews)
- Features (79 reviews)

**Cons:**

- Missing Features (37 reviews)
- Messaging Issues (31 reviews)
- Notification Issues (26 reviews)
- Limited Features (19 reviews)
- SMS Issues (19 reviews)

### 10. [SuprSend](https://www.g2.com/products/suprsend/reviews)
  SuprSend is a notification infrastructure built for modern product teams who need reliable, scalable, and developer-friendly notifications without building everything from scratch. WHY TEAMS CHOOSE SUPRSEND: Stop Rebuilding Notifications Most teams waste 3-6 months building notification systems that break at scale. SuprSend gives you enterprise-grade infrastructure out of the box so you can ship notifications in days, not months. One API, Every Channel Send to email, SMS, WhatsApp, Slack, MS Teams, mobile push, web push, and in-app—all with a single API call. No more juggling multiple vendor SDKs or maintaining separate integrations. Built for Developers, Loved by Product Teams Developers get clean APIs and SDKs (Node, Python, Java, Go, PHP). Product teams get a no-code workflow builder to create, test, and launch notifications without engineering bottlenecks. Workflows That Actually Work Build smart notification workflows with batching, digests, delays, conditional logic, timezone support, and cross-channel routing. Send the right message, on the right channel, at the right time. WHAT YOU GET: - Unified Notification API - One API for all channels - Template Management - Version-controlled templates with live preview - Workflow Builder - Drag-and-drop workflows with conditions and delays - In-App Inbox & Feed - Drop-in React components for web and mobile - User Preferences - Out-of-the-box preference management - Multi-Tenancy - Per-tenant customization for B2B2C products - Vendor Management - Automatic failover between email/SMS providers - Smart Routing - Intelligent channel selection based on user behavior - Real-time Analytics - Logs, delivery rates, and failure alerts - Data Warehouse Integration - Run campaigns on top of your data BUILT FOR: - SaaS products needing transactional emails (password resets, invoices, alerts) - B2B2C platforms requiring per-tenant notification customization - Growth teams running engagement campaigns across multiple channels - Engineering teams who don't want to build notification infrastructure TRUSTED BY: Startups to scaling companies across SaaS, E-commerce, FinTech, HealthTech, and EdTech rely on SuprSend to handle millions of notifications daily. Try SuprSend for free: https://www.suprsend.com/


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 111

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.6/10 (Category avg: 9.0/10)
- **Segmentation:** 9.9/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [SuprSend](https://www.g2.com/sellers/suprsend)
- **Company Website:** https://www.suprsend.com
- **Year Founded:** 2022
- **HQ Location:** San Francisco, CA
- **Twitter:** @SuprSend (98 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/suprsend/ (15 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Marketing and Advertising
  - **Company Size:** 73% Small-Business, 21% Mid-Market


#### Pros & Cons

**Pros:**

- Notifications (60 reviews)
- Ease of Use (57 reviews)
- Notification Features (57 reviews)
- Integrations (42 reviews)
- Easy Setup (41 reviews)

**Cons:**

- Missing Features (26 reviews)
- Limited Features (8 reviews)
- Limited Templates (5 reviews)
- Difficult Setup (4 reviews)
- Learning Curve (4 reviews)

### 11. [Boulevard](https://www.g2.com/products/boulevard-labs-inc-boulevard/reviews)
  One platform. All the things. Boulevard offers the fastest-growing client experience platform purpose-built for salons, spas, medspas, and other appointment-based, self-care businesses. The modern, intuitive platform empowers business owners and professionals alike to deliver personable, enjoyable experiences to their clients through online appointment scheduling, messaging, marketing, and payments that are simple, elegant, and reliable. Visit joinblvd.com to see a demo.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 97

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Segmentation:** 8.7/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Boulevard Labs, Inc.](https://www.g2.com/sellers/boulevard-labs-inc)
- **Company Website:** https://joinblvd.com
- **Year Founded:** 2016
- **HQ Location:** Los Angeles, US
- **LinkedIn® Page:** https://www.linkedin.com/company/boulevard/ (532 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner
  - **Top Industries:** Health, Wellness and Fitness, Consumer Services
  - **Company Size:** 79% Small-Business, 17% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (19 reviews)
- Booking Ease (9 reviews)
- Customer Support (8 reviews)
- Features (8 reviews)
- Helpful (8 reviews)

**Cons:**

- Missing Features (7 reviews)
- Communication Issues (4 reviews)
- Payment Issues (4 reviews)
- Feature Issues (3 reviews)
- Inaccurate Reporting (3 reviews)

### 12. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,422

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** https://www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk (6,958 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,369 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Supervisor, Team Lead
  - **Top Industries:** Consumer Services, Computer Software
  - **Company Size:** 60% Mid-Market, 21% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (188 reviews)
- Efficiency (113 reviews)
- Features (112 reviews)
- Call Management (102 reviews)
- Helpful (97 reviews)

**Cons:**

- Call Issues (66 reviews)
- Technical Issues (42 reviews)
- Missing Features (37 reviews)
- Connection Issues (33 reviews)
- Poor Connectivity (31 reviews)

### 13. [Courier](https://www.g2.com/products/courier/reviews)
  Courier is a platform that makes it fast and easy to build a notifications system. Product and engineering teams need template management, custom routing, detailed logs, automated workflows, and other internal tools to run critical operations. Rather than build from scratch, developers can use Courier to build a powerful notifications infrastructure, faster. Our notifications designer includes drag-and-drop building blocks so you can assemble a notification in minutes. From there, you can write custom code, connect to data sources, or add additional channels such as email, chat, in-app, SMS, and push to create dynamic notifications your users will love. Thousands of companies like LaunchDarkly, Contentful, Lattice, Vanta, and ApartmentList use Courier to power their notifications that drive faster operations and better engagement.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 59

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Segmentation:** 8.3/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Courier](https://www.g2.com/sellers/courier)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, California
- **Twitter:** @trycourier (1,432 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/trycourier/ (1,114 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 75% Small-Business, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Customer Support (1 reviews)
- Notifications (1 reviews)
- Personalization (1 reviews)
- Templates (1 reviews)

**Cons:**

- API Integration Issues (1 reviews)
- Customization Difficulty (1 reviews)
- Integration Issues (1 reviews)
- Limited Customization (1 reviews)
- Missing Features (1 reviews)

### 14. [Salesmsg](https://www.g2.com/products/salesmsg/reviews)
  Salesmsg is the ultimate tool for communicating with your customers, clients, and team in real-time. Whether it’s sending texts or making calls, it’s all about staying connected, fast, and professional without the hassle. Here’s the deal Salesmsg lets you handle conversations through text and calls seamlessly. Need to remind a customer about their appointment? Done. Want to send a quick follow-up after a meeting? Easy. Running a marketing campaign? It’s perfect for that too. Who’s this for? Anyone from small businesses to big teams who value their time and want to stay on top of customer engagement. Think hair salons, real estate agents, coaches, or even a customer support team that wants to feel human, not robotic. Why it works: • Automation that feels personal: Schedule texts or send bulk messages, but make it look like you typed them yourself. • Smart call handling: Forward calls to the right person so nothing slips through the cracks. • Know what’s working: Built-in analytics let you track and tweak your communication game. The result? You’re faster, more organized, and always reachable. Customers feel valued, your team saves time, and you can scale your communication as you grow without losing the personal touch. At its core, Salesmsg is about making communication simple, effective, and human—because that’s how you build real relationships in business.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 374

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Segmentation:** 8.1/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** https://www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg (146 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (33 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Sales
  - **Top Industries:** Health, Wellness and Fitness, Real Estate
  - **Company Size:** 68% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (141 reviews)
- Easy Communication (74 reviews)
- Easy Integration (66 reviews)
- Integrations (61 reviews)
- Customer Support (55 reviews)

**Cons:**

- Missing Features (25 reviews)
- Messaging Issues (22 reviews)
- Sending Issues (17 reviews)
- SMS Issues (17 reviews)
- Slow Loading (16 reviews)

### 15. [SimpleTexting](https://www.g2.com/products/simpletexting/reviews)
  SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today. Key features and capabilities include: - Mass SMS and MMS messaging: Send broadcast messages to large contact lists or specific segments with support for text, images, links, and custom fields. - Two-way business texting: Manage incoming responses and conversations through a shared inbox with features like templates, auto-replies, notes, and filters. - Audience management and opt-ins: Import contacts or capture new subscribers through keywords, web widgets, and signup tools while maintaining compliance with SMS consent requirements. - Automation and scheduling: Create scheduled texts, welcome series, behavior-based triggers, and other automated message workflows. - Number options and configuration: Text from new local or toll-free numbers, enable existing landlines for SMS, or provision short codes based on messaging volume and use case. - Analytics and tracking: Monitor message delivery, link click-throughs, list growth, and campaign performance to inform future outreach. - Mobile and web access: Use the platform through both desktop and mobile applications for on-the-go messaging and management


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 624

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Segmentation:** 8.0/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Sinch](https://www.g2.com/sellers/sinch)
- **Company Website:** https://www.sinch.com
- **Year Founded:** 2008
- **HQ Location:** Stockholm, Sweden
- **Twitter:** @wearesinch (3,654 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sinch (4,319 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Non-Profit Organization Management, Religious Institutions
  - **Company Size:** 75% Small-Business, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (3 reviews)
- Chat Support (2 reviews)
- CRM Integration (2 reviews)
- Ease of Use (2 reviews)
- Helpful (2 reviews)

**Cons:**

- Poor Customer Support (2 reviews)
- Access Issues (1 reviews)
- Chat Issues (1 reviews)
- Delay Issues (1 reviews)
- Delays (1 reviews)

### 16. [PushEngage](https://www.g2.com/products/pushengage/reviews)
  PushEngage is a customer engagement platform built for mid-market and enterprise eCommerce brands that want to grow retained revenue without increasing acquisition spend or engineering load. When paid channels plateau and CAC keeps climbing, PushEngage helps retention and growth teams shift revenue to an owned, high-intent channel: real-time Web and App push notifications — fully driven by marketing, not developers. What PushEngage Does Best PushEngage enables lifecycle, retention, and CRM teams to automate revenue-driving messages based on real user behavior—across web and mobile—without waiting on engineering backlogs. Teams use PushEngage to: - Recover abandoned carts and sessions in real time - Increase repeat purchases and customer lifetime value - Drive AOV with timely, personalized product and offer triggers - Reactivate dormant users with behavior-based automation - Unify Web + App push as part of a modern retention stack Built for Scale, Not SMB Hacks PushEngage is purpose-built for organizations with real volume, real complexity, and real revenue targets. Ideal for teams with: - $25M–$500M+ in annual revenue - 1M+ monthly sessions - A mature martech stack (HubSpot, Marketo, Salesforce) - Limited engineering bandwidth but high retention goals - Web platforms with multi-step checkout or high SKU velocity - Existing or planned mobile apps Why Teams Choose PushEngage Unlike generic notification tools, PushEngage is designed around retention as a revenue function, not just messaging. Key outcomes customers see: - 12–25% uplift in recovery revenue - 15–40% increase in repeat purchases - Reduced CAC dependency by shifting growth to owned channels - Faster experimentation without dev involvement PushEngage puts retention ownership where it belongs — with growth and lifecycle teams — while giving leadership clear, measurable revenue impact. If your acquisition engine is already built and you’re ready to scale revenue more efficiently, PushEngage is the missing retention layer in your stack.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 52

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Segmentation:** 10.0/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Push Engage LLC ](https://www.g2.com/sellers/push-engage-llc)
- **Year Founded:** 2016
- **HQ Location:** West Palm Beach, US
- **Twitter:** @PushEngage (778 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/pushengage/ (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Internet, Marketing and Advertising
  - **Company Size:** 74% Small-Business, 25% Mid-Market


#### Pros & Cons

**Pros:**

- Features (3 reviews)
- Notifications (3 reviews)
- Campaign Management (1 reviews)
- Customer Satisfaction (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Steep Learning Curve (1 reviews)

### 17. [Knock](https://www.g2.com/products/knock-knock/reviews)
  Knock is infrastructure for sending product and customer messaging. Ship cross-channel product notifications and lifecycle messaging that drives engagement, growth, and retention. Knock has everything you need to power notifications for your product, including: - A powerful workflow engine to automate and manage your entire cross-channel motion, from in-product messaging to email and push notifications. - Branded, in-product messaging components, including embeddable inboxes, feeds, and lifecycle messages. - Broadcasts make it easy to send effective, one-time messages to custom audiences. - A dynamic template manager for consistent, personalized cross-channel messaging. - End-to-end observability and analytics to monitor platform health and engagement. - Notification preferences give users control of where and when they receive notifications to increase retention. - Powerful integrations with dozens of tools across email, SMS, push, and chat.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 144

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.0/10)
- **Segmentation:** 7.8/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Knock](https://www.g2.com/sellers/knock-68c9dc19-2711-4d35-9006-94e645cd7e02)
- **Company Website:** https://knock.app/
- **Year Founded:** 2021
- **HQ Location:** New York, NY
- **Twitter:** @knocklabs (2,056 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/knocklabs/ (25 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, CTO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 74% Small-Business, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (39 reviews)
- Notifications (34 reviews)
- Customer Support (28 reviews)
- Easy Setup (28 reviews)
- Integrations (23 reviews)

**Cons:**

- Missing Features (19 reviews)
- Insufficient Features (8 reviews)
- Lack of Clarity (8 reviews)
- Notification Issues (8 reviews)
- Difficult Setup (7 reviews)

### 18. [GoReminders](https://www.g2.com/products/goreminders/reviews)
  Text message & email appointment reminders! Reduce no-show clients at appointments and meetings with this appointment scheduling & reminder system. Save time and money with automatic reminders & confirmations for your customers, patients, staff, volunteers & more. Customizable reminder messages & recurring appointments. Try it risk-free with our 14-day trial. Quotes from users: "... I didn’t need a complicated booking site and GoReminders is just straight to the point and easy to work with. Some other sites were too confusing to navigate and didn’t get straight to the point."


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 286

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [GoReminders](https://www.g2.com/sellers/goreminders)
- **Company Website:** https://www.goreminders.com/
- **Year Founded:** 2013
- **HQ Location:** Brooklyn, New York
- **Twitter:** @GoReminders (3,361 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/goreminders (7 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Health, Wellness and Fitness, Automotive
  - **Company Size:** 72% Small-Business, 4% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (36 reviews)
- Appointment Reminders (28 reviews)
- Reminders Feature (24 reviews)
- Scheduling (20 reviews)
- Text Messaging (17 reviews)

**Cons:**

- Expensive (12 reviews)
- Missing Features (8 reviews)
- Scheduling Issues (7 reviews)
- Pricing Issues (6 reviews)
- Limited Features (4 reviews)

### 19. [Pushwoosh](https://www.g2.com/products/pushwoosh/reviews)
  Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismart, Alinma Bank, Bladestorm, and justDice. Effortlessly engage with your customer base through Pushwoosh, leveraging multiple channels like mobile and web push notifications, in-app messages, emails, WhatsApp, and SMS for seamless communication. Stay in touch with your customers at every stage of their lifecycle, from day 1 to lifetime. Keep them coming to your app or website regularly with triggered and scheduled campaigns — enjoy related long-term benefits such as higher retention and revenue. - Elevate customer engagement with tailored push notifications, emails, in-app messages, SMS, and WhatsApp. - Target specific audiences with behavior-triggered campaigns to boost retention rates and enhance customer lifetime value. - Streamline campaign management through segmentation, automation, and optimization tools offered by Pushwoosh. Utilize data-driven analytics provided by Pushwoosh to gain valuable insights via visual dashboards and comprehensive reporting features. Optimize your campaigns by A/B/n testing different variations and improving performance. Benefit from swift integration and onboarding processes, with SDK integration typically completed within hours and full setup within a month. Integrate seamlessly with third-party services such as Amplitude, Google Analytics, Mixpanel, Adjust, Twilio, mParticle, Make, Piano, Tealium, and others to centralize data and enhance functionality for a holistic customer view. Prioritize data security for enterprise compliance and end users’ safety and receive top-notch 24/7 customer support, backed by 5-star reviews. Maximize revenue growth and key app metrics accessing enterprise-grade features starting at $0 per month.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 44

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Segmentation:** 9.4/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Pushwoosh](https://www.g2.com/sellers/pushwoosh-4b60d935-61bc-4b1d-91d2-978b04bf83f6)
- **Year Founded:** 2014
- **HQ Location:** Rockville, MD
- **Twitter:** @Pushwoosh (895 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3733012/ (50 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 61% Small-Business, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (21 reviews)
- Customer Support (11 reviews)
- Automation (7 reviews)
- Journey Creation (7 reviews)
- Easy Integration (6 reviews)

**Cons:**

- Reporting Issues (5 reviews)
- Dashboard Issues (3 reviews)
- Feature Improvements (3 reviews)
- Not Intuitive (3 reviews)
- Delays (2 reviews)

### 20. [Mobile Text Alerts](https://www.g2.com/products/mobile-text-alerts/reviews)
  Reach customers at the right time with the easiest-to-use SMS marketing solution available. Mobile Text Alerts makes it easy to communicate with your customers, employees, and audience when it matters most. Drive sales, send alerts, and increase engagement easily and affordably. We’re trusted by 20,000+ companies including leaders like Roblox, Yeti, Yamaha, Toyota, Chick-fil-A, and more. Why? Our platform is intuitive and powerful, our pricing can’t be beat, and our customer service is top-of-the-line (we don’t do bots here, ever). We make it easy to get set up - you’ll be able to send your first text in under 5 minutes from our user-friendly online platform or mobile app. Sign up now for a 14-Day Free Trial. To learn more about Mobile Text Alerts or to request a demo, visit https://mobile-text-alerts.com.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 66

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Segmentation:** 7.9/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Mobile Text Alerts](https://www.g2.com/sellers/mobile-text-alerts)
- **Year Founded:** 2011
- **HQ Location:** New York, NY
- **Twitter:** @MobileTextAlert (1,021 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3571929/ (28 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Religious Institutions, Non-Profit Organization Management
  - **Company Size:** 67% Small-Business, 25% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Automation (2 reviews)
- Features (2 reviews)
- Affordable (1 reviews)
- Broadcast Communication (1 reviews)

**Cons:**

- Poor Customer Support (2 reviews)
- Difficult Learning (1 reviews)
- Feature Improvements (1 reviews)
- Not Intuitive (1 reviews)
- Poor Interface Design (1 reviews)

### 21. [One Call Now](https://www.g2.com/products/one-call-now/reviews)
  One Call Now is one of OnSolve’s market-leading mass notification systems that enables groups and organizations of all sizes and types to send important messages via voice, text, mobile app and email to groups—all through a simple click or call. When you need to get the word out quickly—regarding severe weather, utility outages, school closures and more—One Call Now makes it easy to create and send alerts from anywhere. Deliver the right information to the right people by segmenting groups and targeting your messages, whether sending routine messages about meetings, events, payments and past-due notices or emergency alerts. About OnSolve OnSolve is a global provider of advanced critical event management capabilities that help organizations identify, respond and recover to achieve successful outcomes during a crisis. OnSolve sends over two billion notifications annually and has provided more than 60 years of proven support to both the public and private sectors. With OnSolve, customers have the ability to proactively keep everyone informed, instill confidence, foster teamwork, mitigate disruptions, improve operational outcomes, protect assets and save lives.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 58

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Segmentation:** 9.4/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [OnSolve](https://www.g2.com/sellers/onsolve)
- **Year Founded:** 1998
- **HQ Location:** Alpharetta, Georgia
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)
- **Phone:** +1 (858) 724 1200

**Reviewer Demographics:**
  - **Who Uses This:** Administrative Assistant
  - **Top Industries:** Religious Institutions, Non-Profit Organization Management
  - **Company Size:** 55% Mid-Market, 38% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (4 reviews)
- Easy Communication (3 reviews)
- Broadcast Communication (2 reviews)
- Communication (2 reviews)
- Communication Efficiency (2 reviews)

**Cons:**

- Call Issues (1 reviews)
- Contact Management (1 reviews)
- Dashboard Issues (1 reviews)
- Delay Issues (1 reviews)
- Insufficient Information (1 reviews)

### 22. [Interakt](https://www.g2.com/products/haptik-interakt/reviews)
  Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 66

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.0/10)
- **Segmentation:** 8.2/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Haptik](https://www.g2.com/sellers/haptik)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **Twitter:** @haptik (5,975 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/haptik-inc/ (305 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Apparel & Fashion, Retail
  - **Company Size:** 65% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (6 reviews)
- Helpful (4 reviews)
- Automation (3 reviews)
- Customer Satisfaction (3 reviews)
- Customer Support (3 reviews)

**Cons:**

- Email Communication Issues (2 reviews)
- Learning Curve (2 reviews)
- Poor Customer Support (2 reviews)
- Slow Loading (2 reviews)
- Slow Performance (2 reviews)



## Parent Category

[Customer Service Software](https://www.g2.com/categories/customer-service)



## Related Categories

- [Live Chat Software](https://www.g2.com/categories/live-chat)
- [Push Notification Software](https://www.g2.com/categories/push-notification)
- [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)